Directorate of Information Technology. 1. Position: Helpdesk Support Officers (2) Senior Computer Operations Officer Service desk.

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1 The National Social Security Fund (NSSF) which is the leading provider of social security services in Tanzania is hereby inviting applications from suitably qualified, dynamic and motivated Tanzanians to immediately fill vacant positions currently existing in the Fund. Directorate of Information Technology 1. Position: Helpdesk Support Officers (2) Report to: Senior Computer Operations Officer Service desk Job Purpose Provide helpdesk support to field offices and Head Office departments or any other operating unit on the problems pertaining to the system use and all other ICT operations related issues in the course of operation through helpdesk integrated system. Key Duties and Responsibilities 1. Managing the overall operations and control functions in Helpdesk systems 2. Ensuring record and maintain of daily log of all incoming enquiries i.e. track the enquiries from the inception to resolution. 3. Liaise with ICT Departments in case of any technical problem and communicate resolution back to system users 4. Ensure timely preparation of Helpdesk weekly reports to Management on ICT operations related issues 5. Liaise with field offices, ICT and Customer Service Team to ensure Customers are provided with Value for money by delivering timely and accurate services 6. Any other relevant duties as will be assigned by the supervisor. 1

2 Job Qualifications and Skills a) Qualifications A Degree or Equivalent in ICT or any other related field At least two (2) years of experience in multidisciplinary IT environment. b) Skills 1. A person of high integrity 2. Great analytical and problem solving skills 3. Good communication skills, 4. Customer focused, good communication skills, results oriented, problem solving, team player, analytical, 5. Experienced in operating systems, 6. Knowledgeable in Databases, 7. Basic knowledge in computer networks 2. Position: Principal Computer Operations Officer Report to: Computer Operations Manager (COM) Job Purpose To translate business requirements into systems qualities and hence into repeatable design strategies and patterns that enables those qualities (e.g. adaptability, scalability, availability, non-repudiation, reusability, etc.). Responsible for enterprise application integration (EAI). This includes defining the opportunities for integration, selecting the tools, specifying the shared data & code resources, defining the interfaces and data-flows, and monitoring the success of integration. 2

3 Key Duties and Responsibilities 1. Making architectural designs of the new products/solutions/systems and ensure the designs are aligned to the Fund's future technological and operational strategic roadmap and architectural designs 2. Act as an interface between business and back-office, translating business and customer needs into operational deliverables covering processes, technology solutions, management Information and business intelligence data. 3. Ensure the back office performance objectives are aligned to the business and Fund s strategic objectives. 4. Interpret business strategy and determine innovative solutions supporting strategy implementation. 5. Design and model solutions for customer innovation and experience along with similar initiatives variants, i.e. to improve controls, cost saving, improve efficiency, etc. 6. Designs architectural models of current and proposed systems across the Fund for internal use and in conjunction with Technology Partners. 7. Surveys external emerging developments, and evangelizes new technologies, standards and methodologies that will have a positive impact on the Fund's bottom-line and quality of service. 8. Design the creation of deployment tools e.g. for data migration, interfacing and configuration management. 9. Validate and monitor data structure changes to maintain deployment tool viability and documentation. 10. Investigate and document integration approaches with third party systems; 11. Ensure that compliance risk is managed by maintaining a compliance tracker and preparing action plans. 12. Coordinate the implementation of compliance plans by preparing progress updates, highlighting deviations. 3

4 Job Qualifications a) Qualifications and Experience Graduate Computer science/computer engineering, preferably Postgraduate Computer science/computer engineering, or its equivalent, Degree or equivalent with focus on enterprise systems architecture & designs. 5 years experience in ICT area responsible for technology solutions design and support. Experience in enterprise systems architecture. Demonstrated ability and experience to develop and defend technical recommendations and budgetary plans. Demonstrated experience working in a deadline-oriented environment managing multiple projects simultaneously. Detailed knowledge of the application architecture, data structures and interfacing/integration capabilities as well as design processes. b) Skills and competencies Project management. Process/Operations design and management. Risk management. Systems architecture and design. Systems implementation and administration 3. Position: Principal IT Governance Officer (1) Report to: Systems and Application Manager Job Purpose Accountable for reducing to a minimum the required Capital Allocation Risk for all function units under DIT which includes but not limited to Technology, Fund Operations Risk, Change, Projects, business interface, innovation, etc. 4

5 Ensuring that Operational Risk policies, standards, processes and procedures are embedded within the Directorate. Coordinating the improvement of the control environment so as to reduce operational risk exposure. Key Duties and Responsibilities 1. In line with Enterprise Risk Management (ERM) framework, develop a control framework for each of the key functions under the DIT area. 2. Develop an implementation and embedment plan, execute and deliver the plan within agreed timeframe in line with the approved Control framework 3. In line with best practice and international framework related to data, information security and overall systems security, develop an enterprise wise Security Strategy to ensure protection of Fund's data and information with focus on confidentiality, integrity, availability of both data and systems. 4. Maintain the Risk and controls policy frameworks within the DIT area and ensure that it is updated on an annual basis 5. Define an implementation plan of Operational risks policy by translating policy statements and concepts into action-able requirements and assigning roles and responsibilities amongst staff 6. Engage staff in Risk policy implementation by communicating expectations, providing coaching and support 7. Monitor compliance to Operational Risk policy requirements and advise management of any gaps by conducting periodic reviews 8. Coordinate the closure of policy gaps by engaging management to define, agree and monitor progress 5

6 9. Ensure the effective quantification of all risks under DIT area by maintaining a framework for financial quantification and applying it across Risk incident reporting 10. Ensure the effective communication of DIT Risk profile to all NSSF risk forums by preparing the relevant reports as per NSSF standards 11. Review and ensure necessary security, availability, change management controls are built in all projects, review all systems related project before implementation to verify that all necessary standards controls are in place. 12. Identify and assess operational risks and Controls through the use of NSSF defined standard frameworks and Industry standard frameworks. 13. Coordinate risk assessments by engaging function risk and control owners on risk control assessment and ensuring that data is updated to relevant risk management systems. 14. Reduce risk exposure by identifying and /or validating control improvement plans as well as opportunities for risk transfer and avoidance 15. Perform Assurance on Audit/Examination issues pending Issues assurance and identify any embedment weaknesses and/or implementation gaps by applying appropriate assurance frameworks. 16. Establish relevant and implement-able action plans for pre- audit/audit /examination/pre-issues assurance remediation through applying appropriate industry best practice frameworks (e.g. ITIL, COBIT, PCI) and engaging with Risk/Control owners. 17. Perform any other duty as may be assigned by supervisor 6

7 Job Qualifications and Skills a) Qualifications and Experience Graduate Computer science/computer engineering/cisa, preferably Post-graduate Computer science/computer engineering 5 years experience in audit/security/controls Industry, with experience in the Risk/Controls/IT/Operations Industry Experience in operational Risk management and Assurance Experience in operations, process and controls design and IT Governance Demonstrated ability to communicate complex issues and concepts in a simple manner Demonstrated ability and experience to develop and defend technical recommendations and budgetary plans Demonstrated experience working in a deadline-oriented environment managing multiple projects simultaneously Demonstrated experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere b) Skills and Competencies Project management Process/Operations design and management Risk management Report writing and Presentation skills Systems implementation Systems architecture and design Systems administration Back up/recovery and Systems continuity Understanding of financial sector operational risk management 7

8 4. Position: Regional Hardware Engineers (5) Report to: Senior Computer Hardware Engineer Job Purpose To ensure that the underlining hardware infrastructure for in the Fund and its associated technology operate efficiently, performs within agreed targets and that delivers a secure platform for field offices staff to effectively carry out its daily business operations To ensure field office IT infrastructure meet and retain compliance with relevant national and international IT standards and frameworks as approved and directed by management. To manage ICT zone support to provide first line IT services support and technological machinery and ensure that the staff working tools are perfectly working and maintained. Key Duties and Responsibilities 1. Ensure that field office hardware snags are being resolved quickly and system uptime is maintained. 2. Ensure that the preventive maintenance of the IT infrastructure for the NSSF offices is being effectively and timely performed as schedule. 3. To provide capacity plan services to end-users to ensure that expectations are managed within a framework 4. Keep inventory records of the field office IT infrastructure asset, manage movements across the field office network and keep records and report the same to the ICT Asset management section. 5. Accountable for IT infrastructure, application and systems installation and deployments to the end-user as according to the given standards and specifications, 8

9 6. Participate in the implementation of ICT projects based, provide technical inputs and knowledge of current and emerging technologies on the undertaken projects or external projects impacting the Fund operations Job Qualifications and Skills a) Qualifications and Experience Graduate Computer science/computer engineering 2 years experience in ICT area responsible for IT Infrastructure support and maintenance Demonstrated ability to effectively communicate complex issues and concepts in a simple manner Demonstrated experience working in a deadline-oriented environment managing multiple projects simultaneously Demonstrated experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere b) Skills and Competencies Process/Operations and Support Risk management Report writing and Presentation skills Systems implementation Systems administration and record keeping Understanding of financial sector systems architecture 9

10 5. Position: Senior Computer Operations Officer - Enterprise Systems (1) Report to: Principal Computer Operations Officer Job Purpose Responsible for ensuring Enterprise Systems security design, systems architectural drawings, implementation and monitoring of servers, and end point security detection and prevention systems (eg. SCCM, AV, SIEM ) Key Duties and Responsibilities 1. Designing and documenting the management framework for categorization and deployment of standard desktops to end-user PCs. 2. Executing patches and anti-virus management process for the organization. 3. Designing and maintaining architectural drawings for applications and systems within the Enterprise Systems section. 4. Documenting and maintaining standards and baselines for security for the Fund Systems servers as per industry best practice. 5. Responsible for maintaining up-to-date patches (critical and security) on servers and staff PCs in the entire organization. 6. Responsible for maintaining up-to-date anti-virus on servers and staff PCs in the entire organization. 7. Responsible for designing, implementing and managing enterprise Security Information and Events Management (SIEM) solution. 8. Responsible for designing and ensuring implementation of host based Intrusion Detection Systems and Intrusion Prevention Systems (IDS/IPS) 9. On new systems, applications that will be introduced assess security impact to existing core ES systems Availability, Integrity, Confidentiality and Performance. 10. Documenting and maintaining baseline configuration parameters for all systems in the enterprise systems section. 11. Other relevant duties as will be assigned by the Supervisor. 10

11 Job Qualifications and Skills a) Qualifications and Experience A bachelor degree in Computer science or related discipline At least three (3) years of experience in multidisciplinary IT environment of which at least one year in leading others. The following ICT certifications will be an added advantage (ITIL, IS27001, PRINCE2, OCA, MCDBA, MCP) b) Skills and Competencies Multidisciplinary skills in ICT field (OS, DBMS, Microsoft infrastructure, security) Great in using e-drawing tools (e.g. MS-Visio) Great in oral and writing communication skills Great analytical skills Good reports writing skills Experienced in using Microsoft Infrastructure Management tools (e.g. SCOM, SCCM) Experienced in implementing and managing enterprise anti-virus solutions Projects management skills 6. Position: Senior Computer Operations Officer - Wintel & AD (1) Report to: Principal Computer Operations Officer Job Purpose Responsible for availability, performance, maintenance and security of Microsoft Infrastructure: Active Directory, Exchange, Sharepoint and administration of other windows servers running other apps, i.e. share-point, audit system, HR system, etc. 11

12 Key Duties and Responsibilities 1. Ensure availability of all enterprise and secondary business systems (Domain Controllers, Mail services, Internal-web, specific departments systems, etc) 2. Ensure optimal performance of all enterprise and secondary systems. 3. Implement to Enterprise Systems - security controls and their respective operational monitoring according to the Fund s standard baselines and industry s best practices. 4. Ensure Backup and recovery of enterprise and auxiliary systems. 5. Ensure availability and coordination of technical resources for internal website and external website. 6. Maintain the Fund s Domain Name services both internal and external. 7. Provision of awareness training on best usage practices on windows applications in the organization. 8. Custodian of the enterprise software/media library. 9. Documenting unit s operational processes & documentation of implemented solutions 10. Ensure effective management of innovation and automation projects in the Fund 11. Perform other relevant duties as will be assigned by supervisor Job Qualifications and Skills a) Qualifications and Experience A bachelor degree in Computer science or related discipline At least three (3) years of experience in Microsoft infrastructure administration. The following ICT certifications are highly recommended (MCSA Active Directory, Exchange Server, ITIL) The following ICT certifications will be an added advantage (IS27001, Any MCSE, PRINCE2) 12

13 b) Skills and Competencies Multidisciplinary skills in ICT field (OS, DBMS, Microsoft infrastructure, security) Great in oral and writing communication skills Great analytical skills Good reports writing skills Experienced in using Microsoft Infrastructure Management Experienced in implementing and managing Microsoft Infrastructure Projects Projects management skills Great in using e-drawing tools (e.g. MS-Visio) 7. Position: Senior Project Officers (2) Report to: Principal Projects Officer Job Purpose To take full responsibility for the successful delivery of business/technical solutions and ensure that projects are delivered on time, to budget, and to quality expectations and in compliance with NSSF project policies, standards and methodologies Key Duties and Responsibilities 1. Define business requirements to meet NSSF s strategic objectives, including the development of business cases for the related projects 2. Define, scope and of plan the project, structure and deliverables 3. Prepare and agree detailed project/sub project responsibilities 4. Responsible for project management initiatives, acting either alone or managing small numbers of staff 13

14 5. Establish and maintain the correct structures to control and monitor the initiation, progress and delivery of the project or comply with the correct structures set up to control and monitor the initiation, progress and delivery of the project 6. Actively participate in all phases and activities of the project and provide specialist guidance to the project team, particularly project definition, requirements analysis, business and technical design and change control activities 7. Co-ordinate the work of the project team, allocating tasks, monitoring progress, ensuring awareness of responsibilities and securing commitment to successful project delivery 8. Identify and manage all programme/project issues and risks including their appropriate escalation and contingency management 9. Monitor and control the use of resources and funds against the original budget or, where appropriate the latest allocation. communicate for all changes of the project as necessary to senior officers 10. Ensure that operational support staff are adequately trained and prepared for implementation of the solution, that the operational handover is well planned and managed, without any adverse effect on existing systems and processes 11. Prepare a quality plan for each project that outlines the overall approach to quality, identifies the standards to be employed and or/developed in the preparation of all products and plans for the process of quality assurance, review and control. 12. Ensure all tasks are carried out, comply with departmental procedures, mandatory quality standards and agreed architectural framework as appropriate 13. Manage the full project lifecycle from business case to the handover of project deliverables and completion of the project to post-project review ensuring quality deliverables throughout 14. Ensure benefits are managed and tracked for each project in line with expectations. 14

15 Job Qualifications and Skills a) Qualifications and Experience A degree or /advanced Diploma in ICT or its equivalent business/planning/finance/(project management (PRINCE 2)), Experience of working in a high pressure, results driven environment Exposure to governance, control and risk management A good understanding of planning and budgeting processes and methodology Project Management Certificate( Prince2) b) Skills and Competencies Project management Risk management Systems architecture and design Systems administration Back up/recovery and Systems continuity 8. Positions: Senior Systems Officer DBA (1) Report to: Principal Systems and Application Officer Job Purpose Responsible for administration of the Fund s critical database management systems (DBMS) and associated applications to ensure their availability, recoverability, high performance and security Key Duties and Responsibilities 1. Ensures availability and high performance of the Fund s core database management systems. 2. Daily monitoring of the critical databases health and prepare respective health check reports. 15

16 3. Management of database objects (tables, views, indexes, etc.) per application specifications. 4. Management of database backups and recovery activities. 5. Implementation and maintenance of security best practices for database management systems. 6. Capacity management of critical database resources (CPU, Memory and Storage). 7. Monitoring and advice on necessary upgrades of the database and related software to new release levels. 8. Work as part of a team and provide around the clock support when required. 9. Assist in other duties as will be required in the Directorate. Job Qualifications and Skills a) Qualifications and Experience Bachelor degree in Computer Science or related discipline. At least two (2) years working in relational database environment. Preferably Oracle DBMS. Professional certifications of any (ITIL, OCA, OCP, etc. ) will be required b) Skills and Competencies High personal integrity. The ability to work to a high degree of accuracy. A good understanding of database architecture, software and database management systems. 16

17 Knowledge in Oracle, MySQL and MS SQL Database Management Systems. Competent in scripts writing and SQL query programming. Knowledgeable in AIX-UNIX and LINUX administration 9. Position: Senior Systems Officer Middleware Applications (1) Report to: Principal Core Applications Officer Job Purpose Responsible for availability, performance, maintenance and security of Middleware applications (Oracle e-business Suite, ebiz, Members Identification System) and UNIX systems (AIX-UX). Middleware: Oracle e-business Suite, Members Identification System (MIMS) and Critical systems applications & webservices Key Duties and Responsibilities 1. Ensure availability of the Fund s middleware systems 2. Ensure optimal performance of the Fund s middleware systems 3. Ensure the implementation of Middleware and UNIX systems security controls and their respective operational monitoring according to the Fund s standard baselines and industry s best practices. 4. Ensure availability of Backup, Restore & Recovery operations of the all middleware systems. 5. Provision of maintenance activities of all middleware systems 6. Monitoring and reporting of health of middleware systems 17

18 7. Documenting the unit s operational processes & documentation of implemented solutions within the unit. 8. Other relevant duties as will be assigned by the supervisor Job Qualifications and Skills a) Qualifications and Experience A bachelor degree in Computer science or related discipline At least three (3) years of experience in multidisciplinary IT environment. The following ICT certifications are requirements (Oracle Database 11g OCA, Oracle ebiz System Administrator, ITIL) The following ICT certifications will be an added advantage (IS27001, OCA, OCP, Oracle ebiz System Administrator Certified Expert) b) Skills and Competencies A person of high integrity Great analytical and problem solving skills Experienced in Oracle ebiz systems (Implementation and deployment of relevant patches). Experienced in Linux and UNIX operating systems Knowledgeable in Oracle DBMS Basic knowledge in computer networks Good communication skills Good leadership skills and great team player Mode of application: Applications in writing enclosing detailed curriculum vitae, certified copies of relevant certificates, contact address including telephone numbers, address and names and addresses of three referees to be addressed to the undersigned. 18

19 Please take note of the following; 1. Applications without latest CVs will not be considered; Director, Human Resources and Administration National Social Security Fund, P.O. Box 1322, DAR ES SALAAM The closing date for submission will be on 15 th December, Only short listed candidates will be contacted. 19

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