Up 2 DATE. The Future is Shaped by Ideas THE AFTERMARKET MAGAZINE FROM ZF SERVICES ENGLISH. Fast and Simple In the Spotlight.

Transcription

1 ENGLISH Up 2 DATE SEPTEMBER 2014 THE AFTERMARKET MAGAZINE FROM ZF SERVICES ZF-SERVOLECTRIC AUTOMECHANIKA 2014 Fast and Simple In the Spotlight Replacement made easy: Professional The ZF Services booth is set to tips on how to replace electronic become the meeting point for the steering systems from ZF industry at this year s flagship event THINKING AHEAD The Future is Shaped by Ideas ZF Services is already laying the foundations for the next decade with a wide-ranging initiative

2 DIALOG Let's Meet at ZF Services Welcome to Automechanika, welcome to ZF Services. Running around the whole day, with so many impressions spinning around in your head in the evening: Attending a major event needs to be organized. Fortunately, the ZF Services trade show booth is again a good place for visitors to meet up in 2014, talk to industry professionals, and get just the information they need to solve a problem or fulfill a wish: Read more on the highlights on page 18. The ZF Services trade show team is looking forward to your visit. PREMIERE AT THE TRADE SHOW Always Stay Up 2 DATE! Only with ZF Services! Before the official start of the trade show, you are already holding one of the highlights in your hands: the new ZF Services magazine. Naturally, the new edition of the customer medium is celebrating its premiere in front of the big trade show audience. You need additional copies? You would like to subscribe to the magazine and receive it for yourself or for a colleague? The team at the trade show booth in Hall 3 will be happy to help! Direct subscription via: PHOTO: Messe Frankfurt Exhibition GmbH 2 ZF SERVICES Up 2 DATE September 2014

3 EDITORIAL CONTENTS NEWS Page 4 LEAD STORY Page 6 Thinking Into the Future How ZF Services wants to shape the products and services of the next decade Mr. Ludwig, Can you already say today, what tomorrow will bring? KNOW-HOW Page 10 Replacing ZF-Servolectric Useful tips for workshop professionals ZF INSIDE Page 12 Mobility by ZF ZF know-how moves the world INNOVATION Page 14 New Shock Absorber Generation Exclusive development for the aftermarket BEST PRACTICE Page 16 Quality is a Bestseller ZF Services has been synonymous with quality for Canadian customers for almost 50 years TRADE SHOW Page 18 Where the Industry Gets Together ZF Services invites delegates to Automechanika 2014 We do not have a crystal ball to look into the future, but we do have the necessary systems and experience to recognize the right path into the next decade. How will we also remain the first port of call in the aftermarket with products and services for our customers? Our wide-ranging future initiative which we explain on pages 6 9 provides an answer. You are holding a specific example of the kind of creativity that underpins this process. Our Up 2 DATE customer magazine with its new layout and cross-media concept will accompany the realignment of ZF Services and live up to the promise of its name by keeping you up to date with the latest news. Regardless of whether it is the magazine, Internet, through a newsletter, or mobile applications, rest assured we have got plenty of ideas in the pipeline watch this space! TITLE PHOTO: fotolia/wavebreakmediamicro UPDATE ZF SERVICES Page 20 Training, Trade Shows, Events ZF Services is always receptive to market needs OUTLOOK Page 22 IMPRINT Page 22 NEWCOMERS TO THE ZF SERVICES RANGE Page 23 Alois Ludwig Chairman of the Board of Directors, ZF Services ZF SERVICES Up 2 DATE September

4 New location in Poland Convenient Core Return Processes BOOST FOR USED PARTS MANAGEMENT. Consistent and transparent labeling of remanufactured parts makes the entire process even more professional. Industrially remanufactured components are in demand in the aftermarket since the advantages speak for themselves: High quality with warranties similar to new parts, a major contribution to environmental protection, and the opportunity to offer customers attractive terms and conditions for a repair appropriate to the current market value are just some of the highlights. ZF Services remanufactures a wide range of products industrially at 14 locations in Europe, America, Asia, and Africa. The systematic and above all simple return of used parts (known as cores) is crucial to remanufacturing. Here, the digital CoremanNet system, which manages the return process, provides support. Parts such as clutches, steering gears, and steering pumps can also be surrendered at a central collection point, which significantly simplifies the logistics processes for the wholesale partners. The Środa Wielkopolska return facility in Poland started operating just recently. At these collection points, a selection report is created and the customer is reimbursed a predefined deposit value within a few days. The joint project between Bosch and ZF Services should achieve return rates of up to 90 percent in order to provide remanufactured units throughout the country. The focus for the future is on expanding the system all over Europe. For more information on CoremanNet and remanufacturing please visit: PHOTOS: ZF Services; istock/prezent 4 ZF SERVICES Up 2 DATE September 2014

5 NEWS Telematics app Order+ Management With a Finger Tap DIGITAL SERVICE: ZF offers Openmatics, an open, manufacturer-independent telematics solution with added value for fleet owners. One of the system's strengths is the ability to customize the telematics platform using apps. Order+ now adds a compelling application to Openmatics: The app implemented together with software developer Spedion improves both vehicle utilization and order management. Order+ allows driver and scheduler to share information on the order status using text messages including photo attachments. In this way, they can respond to new orders, avoid empty runs, and improve vehicle utilization. Another advantage: Order+ provides interfaces to a raft of common transport management software systems. Centralized data platform Step -Managed Spare Parts New emission standard Fit for Euro 6 NEW STANDARD: From 2014, commercial vehicle manufacturers will be legally obliged to modify engines and drivelines in accordance with Euro 6. The entire driveline is affected by these changes, especially clutches and torsional vibration dampers. As part of OEM business, ZF supplies many vehicle manufacturers with clutches specifically tailored to Euro 6 engines. Now, ZF Services is also expanding its portfolio: ZF Services will become the first supplier to offer 45 clutch sets, which can be fitted to Euro 6 vehicles produced by Europe s leading commercial vehicle manufacturers. FOTOS: Fotolia/bluedesign, beugdesign, Kenishirotie; ZF Services POWERFUL SYSTEM: Around 180 passenger car models celebrate their premiere every year that is! They all require spare parts after a short time. ZF Services offers a 95 percent coverage within its core product groups an enormous challenge for data management. The solution is a technical innovation: The centralized Master Data Management system, Step, from Stibo Systems manages all product information from the initial idea through to the market launch of a new spare part. Over a period of 18 months, the new system replaced 15 individual databases and has already proven its worth in everyday operation. ELECTRONIC BRAIN FROM ZF SERVICES parts will be administered by the Step Master Data Management system in the final expansion stage at which point the ultimate in data storage will become the electronic brain for 32 subsidiaries and all product groups. Logistics Center Focus on South America INAUGURATION: ZF Services is stepping up its commitment in South America: The initial step was founding the subsidiary ZF Services Bogotá SAS. A new logistics center is now also taking shape in Brazil, which will be used to ship products from all ZF product groups. We intend to expand the range of existing product lines and increase the number of service locations in order to further consolidate the systems expertise of ZF Services in the South American aftermarket, is how João Lopes, Managing Director ZF Services South America, sums up the objectives. ZF SERVICES Up 2 DATE September

6 FUTURE INITIATIVE The future starts right now at ZF Services: With a wideranging initiative, ZF Services is honing its ability to respond to customer wishes even better in future. Yet even if a great deal changes quickly, there is one thing you can say for certain today: ZF Services is and remains the first port of call for professionals in the aftermarket. The Future is Shaped by Ideas Your job is not to predict the future, but rather to make it possible. The otherwise very philosophical French author, Antoine de Saint- Exupéry, has both feet firmly on the ground and rolls up his sleeves when it comes to the practical things in life. And he is of course absolutely right, for all too often talking about the future is particularly popular when upcoming challenges are put on the back burner. And how does ZF Services stand with regard to the future? Alois Ludwig, Chairman of the Board of Directors, ZF Services, sums it up no less pragmatically: From now on we all won t just do some things differently, but in future also do completely different things. In other words, nothing will be off limits at ZF Services when it comes to getting up to speed for customers future needs and wishes. The fact that the back burner is not an issue at all at ZF Services in this respect goes without saying. Developing a vision of the future does not mean abandoning old values. ALOIS LUDWIG Chairman of the Board of Directors, ZF Services Our initiative comes at the right time, because a rapidly changing aftermarket will fundamentally alter the situation of products and services, explains Ludwig. One specific example is the trend towards electromobility with all the consequences for service and aftermarket of this PHOTO: Fotolia/ everythingpossible 6 ZF SERVICES Up 2 DATE September 2014

7 SHAPING THE FUTURE: For ZF Services that also means being present in future distribution channels to ensure it can always offer the best solution for the aftermarket. technological revolution. To be prepared for these new challenges, the transformation at ZF Services is starting now, says Alois Ludwig: The critical element in our success is not just the ZF Group s cutting-edge technology, but also our ability as ZF Services to provide suitable aftermarket solutions. It is essentially not just about From product supplier to solution provider FROM A SINGLE SOURCE: Innovative automotive technologies call for new solutions for the aftermarket. Shaping the technological revolution supplying a component, but a complete solution, Ludwig adds. For him this ranges, for instance, from training employees, optimal management of workshop processes, through to efficient workshop utilization. And why won t components communicate automatically and directly in future with a fleet operator s service management system to book time for preventive maintenance and repairs in the service schedule? This way, the future will not only become an indispensable element of the business, but will also allow the business to thrive. ZF SERVICES Up 2 DATE September

8 We have to abandon old ways of thinking if we want to be well prepared for future challenges. ALOIS LUDWIG Chairman of the Board of Directors, ZF Services Wide-ranging initiative ZF Services embarked on a wide-ranging initiative to devise strategic fields of action for the next decade. How can new customer needs be identified? What products and services will customers demand from ZF Services in future to ensure they have a decisive lead in their business? The interim stage came at the end of 2013 in the form of a high-ranking conference which sounded out proposals in terms of their feasibility. After all, activities that can be implemented rapidly are given priority. Promoting diversity VARIED IS MORE CREATIVE: ZF Services aims to promote diversity in the teams even more. are. So we didn t need to spend a lot of time convincing people, stresses Alois Ludwig, because at the end of the day, ZF Services is one of the business units at ZF which traditionally has had the most pronounced international outlook. Service at the tap of a finger Internationalization of the Group is one example, digitization another. While traditional distribution models still dominate in the traditional domestic markets, a rapid transformation is taking place in the growth markets around the globe, explains Alois Ludwig. Digitization must therefore also be another key area for the future. ZF Services will also have to be present in future distribution channels if it is to offer first-class service consistently. Act globally, think locally The consistent international focus is a further objective and a prime example of the shift in philosophy at ZF Services: More regional instead of central, more local instead of top-down. All of which is an important cornerstone in reinforcing customer orientation by giving the regions greater responsibility. Yet it is a task ZF Services is very familiar with, as Ludwig underlines: ZF Services has always been where the customers DIGITAL AND DIRECT: Online services are rapid, convenient, and time-saving and therefore a high priority. Services at the click of a mouse 8 ZF SERVICES Up 2 DATE September 2014

9 FUTURE INITIATIVE Diversity is the order of the day These are just a few of the topics of the future. A stronger emphasis on diversity at ZF Services will make teams more varied in future. Men and women from all age groups, the disparate continents, and specialist areas will unlock new creative potential. Ludwig specifically adds: We have to abandon old ways of thinking if we want to be well prepared for future challenges. There is also still development potential at ZF Services: For instance, just ten percent of all executive managers are women. Regional instead of central LOCAL COUNTS: The best way of identifying and fulfilling customer wishes is to assume responsibility locally. Transformation and continuity Alois Ludwig Hands Over the Baton ZF SERVICES SHAPES THE FUTURE leading the way is the visionary, Alois Ludwig (65). For the Chairman of the Board of Directors this also includes putting in place the arrangements for his successor early on: When Helmut Ernst (left in the photo) takes over the baton from Alois Ludwig on March 1, 2015, it will be the culmination of a carefully planned handover process which started for Ernst as early as July 1, PHOTO: ZF Services/Simeon Johnke Next-generation service ZF Services is already in the starting blocks in the regions, as Bianca Nestle, General Manager ZF Services Asia Pacific, says: Our focus is on China and India. We aim to push forward, among other things, digital solutions and see ourselves as a pacesetter: The ideas from the dynamic growth regions around the world should also find their way back into the traditional domestic markets so we can offer all our customers next-generation service. The future has already started These examples demonstrate that a vision of the future for ZF Services does not mean abandoning old values, stresses Ludwig. Contacts do not change frenetically, but are always on hand. That provides the time to garner experience and grow with customers. That s already the case today and will remain so in future too. Helmut Ernst (54), a proven industry expert, will take over the management reins at ZF Services. He was Vice President Independent Aftermarket Continental and Managing Director Continental Automotive Aftermarket GmbH from 2007 to June He aims to use his first few months to present himself to the industry in his new function. ZF SERVICES Up 2 DATE September

10 KNOW-HOW Expert Know-How: How to Replace the ZF- Servolectric Safely & Simply Replacing an electronic steering system is simple yet there are a few important points to bear in mind. ZF Services expert Jochen Kessler provides a few useful tips. ZF Lenksysteme GmbH has developed steering technology specifically for passenger cars and light commercial vehicles in the shape of the ZF-Servolectric electric power steering. ZF-Servolectric is superior to conventional hydraulic power steering systems in many respects since it requires less energy when steering and offers considerable steering precision coupled with superb ride and steering comfort. It can also be replaced simply where necessary. Sophisticated modular kit system If the steering gear needs to be replaced, say after accident damage, the entire Servolectric steering system is replaced. There is no provision for replacing individual components. ZF Services therefore supplies the ZF-Servolectric under the ZF Lenksysteme product brand as a complete, fully functional system module. Consequently, the replacement is extremely simple: remove, install, fix in place, connect electrical wiring, code the steering system, install the characteristic curve, and align vehicle, finished. The following page includes some other useful tips! REPLACEMENT MADE EASY: As ZF Services supplies ZF-Servolectric as a complete, fully functional system module, installing and removing the unit could not be easier. PHOTOS: ZF Services 10 ZF SERVICES Up 2 DATE September 2014

11 More information: DATASHEET ZF-Servolectric: Smart and Economical ZF-Servolectric operates with an electronically controlled electric motor and replaces the conventional hydraulic system. At its heart is an innovative transmission concept, which combines a rack-and-pinion steering gear with an electric motor and hence provides high efficiency. The sophisticated control electronics in the ZF-Servolectric also feature numerous sensors that monitor parameters such as steering angle, steering torque, steering speed, and road speed. On the basis of the recorded data, the control unit calculates the optimum steering assistance. Since ZF-Servolectric only requires electrical energy for the steering assistance function, the fuel savings are considerable: The Servolectric only needs energy when the driver is actually steering. Useful Tips on the ZF-Servolectric Check age: What generation has been installed? The 10-digit article number found on the metal plate attached to the steering gear indicates the component generation. However, generation III steering gears are backward compatible and can therefore also be installed in vehicles which were originally fitted with a generation I or II ZF-Servolectric. Manufactured as a single unit: Only three fixing points The number of fixing points on the steering gear has changed over the production life since the component is now manufactured as a single unit. While the first and second generation still feature four bolt-on points, the current third generation dispenses with one fixing point. New position: Disabling steering angle sensor While the steering angle sensor (SAS) is located on the steering column below the steering wheel in the vehicle with the first two generations, it is housed directly in the steering gear in the current generation. If the generation is changed, an SAS must be disabled with the help of a suitable diagnostics test. If both SASs are active, this produces an error message in the self-diagnosis and the relevant indicator lamp comes on. Characteristic curve: Programming control unit Before the vehicle is handed over to the customer, the ZF-Servolectric control unit must be programmed with the vehicle or manufacturer-specific characteristic curve. There is stipulated programming for each vehicle model that must not be substituted for safety reasons. Only by your authorized dealer: Retrofitting wiring harness If the generation is changed, the cable set between the steering gear and the vehicle electronics has to be retrofitted. This set is vehicle-specific and only available from an authorized dealer. Workshops can obtain the manufacturerspecific article number for the cable set from the WebCat online catalog or the InCat DVD from ZF Services and at TecDoc. Generally, steering gears are safety-relevant components. Only trained specialists must therefore be allowed to work on the steering system since errors may lead to serious accidents ZF SERVICES Up 2 DATE September

12 LATEST PREMIERES Mobility by ZF From the roadster motorcycle to the electric bus: These vehicles with ZF technology are market newcomers. Iveco Daily As of 2015, the new Iveco Daily van will be available with ZF s Ecolite 6-speed manual transmission, or also with the 8HP automatic transmission. In addition, ZF supplies dampers and clutch systems, while the steering pump and steering column come from ZF Lenksysteme. Terberg RoRo RT403 ZF's 6WG310 transmission provides six forward and three reverse gears in the tractor made by the Dutch company, Terberg. The 4x4 RoRo RT403 comes with a special lift mechanism to raise the semitrailer and is used in ports and in heavy industry. PHOTOS: IVECO, Terberg, AUDI, Bozankaya, BMW 12 ZF SERVICES Up 2 DATE September 2014

13 Audi TT Coupé The new edition of the sports car from Ingolstadt comes with shock absorbers and clutch system from ZF. Electronics and chassis components from ZF as well as the Servolectric electric steering system from ZF Lenksysteme are also on board the Audi TT Coupé. Bozankaya Sileo The new Sileo electric bus from manufacturer Bozankaya features ZF s AVE 130 electric portal axle. ZF will also be showcasing the axle at the IAA. BMW S 1000 R ZF's CDCi adaptive damping system on the front and rear axles enhances safety and ride comfort on the new BMW S 1000 R. The sports roadster is also fitted with electronic components from ZF. ZF SERVICES Up 2 DATE September

14 INNOVATION Premiere for the Aftermarket With an innovation in suspension strut and shock absorber production, ZF Services is unveiling a new product that is really special. The all-new component is initially destined exclusively for aftermarket usage. More information: THE ANIMATION FROM THE DEVELOPMENT LABORATORY shows the design of ZF s new, modular shock absorber range. One innovative aspect is the advanced joining technology used here. 14 ZF SERVICES Up 2 DATE September 2014

15 This technical innovation is a prime example of the importance attached to the aftermarket and how customers in the spare-parts market can benefit from the entire ZF Group s expertise. ZF Services will be unveiling A VERY SPECIAL INNOVATION at this year s flagship industry trade show, Automechanika in Frankfurt. For the first time, an all-new shock absorber for passenger cars in the subcompact segment will be presented there. Not only is the technology new, but the development objective is too: This technical innovation was actually initially planned by ZF for use in the aftermarket before its subsequent introduction in volume production. As such, this technical innovation is also a prime example of the importance attached to the aftermarket and how customers in the spare-parts market can benefit from the entire ZF Group s expertise. Innovative manufacturing process At first glance (and leaving aside the absence of any paint), the new spare parts look no different from conventional spring struts and shock absorbers. Take a closer look and the differences become apparent. The spring struts and shock absorbers are modularly designed and put together with no welding seams. Instead, ZF is using new joining technologies in the production of shock absorbers. Advanced corrosion protection Instead of the anticorrosion paint, all add-on components are galvanized with a high-quality finish. In addition to effective corrosion protection, this gives the spring struts and shock absorbers an unusual look, accentuating the very high quality and instantly associating the products with the manufacturer ZF. Environmental protection, efficient production The result of the engineers work is noticeably lower energy consumption for spring strut and shock absorber production, coupled with reduced CO2 emissions. Hence, the environment also benefits from the ZF innovation. The intelligent production technology has another strategic advantage, though, allowing for a much faster response to market needs with production capability at new locations. Premiere in the aftermarket Initially, the new spring struts and shock absorbers are, however, aimed at the aftermarket: This year, production will get underway in an initial stage for the Ford Fiesta. Over the medium and long term, the aim is to cover the entire B segment (subcompact cars). Hence, there is enormous potential right from the market launch for the modular spring struts and shock absorbers from ZF Services. Tip: Diagnostics for Spring Struts/Shock Absorbers Visual inspection (loss of oil, partial piston rod wear indicative of warped installation, damage to buffer stops and protective caps) during each service and with each seasonal change of wheels Axle damping inspection from approx km traveled and then every approx km ZF SERVICES Up 2 DATE September

16 BEST PRACTICE From practice: Auto-Camping Ltd. imports genuine European vehicle spare parts and lubricants to Canada and has been relying on ZF quality for almost 50 years. Quality is Always a Bestseller DATASHEET Auto-Camping Ltd. Owners Dieter Gamm Thomas Seidel Employees over 200 Since 1960 Headquarters Locations 19 Scarborough, Ontario (Canada) Every day, Auto-Camping supplies genuine parts and lubricants to around workshops specializing in European cars. The company began selling ZF products at the end of the 1960s. ZF service-network service-network THE AFTERMARKET IN CANADA is impressive: This industry boasts over 420,000 employees providing automotive spare parts, accessories, tools, and equipment along the value chain from manufacture, export or import, retail and wholesale, through to the workshops. Overall, this market generates annual revenue of over 19 billion Canadian dollars according to figures from the aftermarket association aia (Automotive Industries Association of Canada), which has existed for 70 years. Auto- Camping Ltd. has been operating for almost as long and ranks among the three largest importers of genuine European vehicle spare parts and lubricants. The company actually started out selling camping accessories for Volkswagen in 1960, but switched a few years later to VW spare parts and, in 1966, began stocking ZF products with Sachs clutch components. Gradually, the company founders extended the portfolio to include spare parts and lubricants for all current European car brands, but retained the name Auto-Camping. THE AUTO-CAMPING TEAM includes more than 200 employees. Here, the team from the Distribution Center in Scarborough. 16 ZF SERVICES Up 2 DATE September 2014

17 ZF products have been an important component of our portfolio and will remain so in future. THOMAS SEIDEL, owner of Auto-Camping Ltd., Canada Richmond Vancouver Growing together with ZF Services Auto-Camping s growth is a success story in which ZF has also played an important part. Today, the two owners Dieter Gamm and Thomas Seidel import genuine spare parts and lubricants for vehicles covering the following brands: Audi, VW, BMW and Mini, Mercedes-Benz passenger cars and commercial vehicles, Porsche, Saab, Volvo, Land Rover, Jaguar, and Fiat. For well over 48 years, we have also been serving our quality-conscious customers with ZF products, says Thomas Seidel. Auto-Camping sources components from all established ZF Services brands, namely Sachs, Lemförder, Boge, ZF Lenksysteme, and ZF Parts. Kelowna Surrey Victoria Edmonton Calgary Winnipeg Montreal North Montreal South Laval Quebec Ottawa Toronto West Moncton Kitchener Scarborough London Hamilton THROUGHOUT CANADA, Auto-Camping is there for its customers with 19 locations spanning the length and breadth of the country. director Thomas Seidel. As such, his company ranks among the top three in the industry.from 19 operating locations, Auto-Camping supplies the whole of Canada with ZF components a country with an area of just under ten million square kilometers. PHOTOS: Auto-Camping AUTO-CAMPING SPECIALIZES in importing European vehicle spare parts. In the early days in the 1960s, the portfolio primarily covered camping accessories. Sales area with huge dimensions Auto-Camping customers are primarily independent service outlets and dealerships specializing in European cars. Of the estimated independent workshops and dealers in Canada, the importer supplies around 3 500, according to figures from managing Partner for professionals thanks to ZF! In 2013 alone, Auto-Camping added new parts to its portfolio. This is market-leading performance and underlines that we will also be the right partner for our customers in future, says managing director Thomas Seidel. An online catalog provides the workshops with details of current availability in the stores. Our goal is to offer outstanding customer service through our products, information, training, services, and systems, explains Seidel. In this way, we aim to promote the professionalism and profitability of our customers and industry partners. Auto-Camping also intends to focus in future on the European spare parts market in Canada and further extend its product and service portfolio. ZF products have been an important component of our portfolio virtually since the company was founded and will remain so in future, says Seidel. ZF SERVICES Up 2 DATE September

18 Trade show highlights INTERACTIVE CAR RACING GAME VIP Professional Weekend at the WRC in Finland up for Grabs TAKE PART IN THE ZF SERVICES RACE IN HALL 9.0, BOOTH D38 TRAINING CAMPAIGN FROM ZF SERVICES Assembly of Automatic Car Transmissions in Practice TAKE PART IN FREE TRAINING IN FRONT OF THE ZF SERVICES TRUCK IN THE OUTDOOR AREA ZF SERVICES PRESENTS THE Car Doctors TV Car Doctors Hans-Jürgen Faul and Holger Parsch in Action MEET TV CELEBRITIES IN HALL 3.0, BOOTH A91, ON SEPTEMBER 19 AND 20 The Meeting Place for Professionals Welcome to the industry event of the year! ZF Services invites all trade show guests to Halls 3 and 9 and to the Agora outdoor display area between September 16 and 20, INDUSTRY EXPERTS ARE ALREADY LOOKING FORWARD IN ANTICIPATION: Automechanika will once again be held in Frankfurt from September 16 to 20. ZF Services will also be there, once more attracting visitors to its exhibition area covering over 1000 square meters. ZF Services will be present in the Agora outdoor display area, with a large show truck. At the heart of the three individual trade show exhibits, visitors have the opportunity to experience the driveline, chassis, and steering technology of the ZF Services product brands first-hand some of it even interactively (see info box). The trade show has never been so moving ZF Services will move trade show visitors quite literally in fact: At the booth in Hall 3, an interactive screen with gesture control provides the central attraction for a varied show. Booth visitors will be able PHOTO: Messe Frankfurt Exhibition GmbH 18 ZF SERVICES Up 2 DATE September 2014

19 AUTOMECHANIKA 2014 THE ZF SERVICES GALA with a stage show provides a varied evening along with the opportunity to talk to other guests on the evening before the trade show. THE AWARD CEREMONY FOR THE JUNIOR STAFF INITIATIVE AUTO SERVICE MEISTER will also be held as part of the trade show. The award honors the best master mechanic trainees and is an initiative sponsored by the trade magazine asp Auto Service Praxis and the partners ZF Services, TÜV Süd, and the LDB Group. For further information please visit: Finding your way around: Trade show topics at a glance Spare Parts in OEM Quality and Remanufacturing LOCATED IN HALL 3.0 (BOOTH A91) ZF Services offers all visitors A BOOTH THEY CAN JOIN IN WITH, like here with an interactive screen: The kind of experience that trade show guests will not have had before at Automechanika. Workshop Concepts and Services as well as Repair LOCATED IN HALL 9.0 (BOOTH D38) ZF SERVICES TRUCK (OUTDOOR AREA) PHOTO: Denzer; Publicis, Fotolia/ Artur Marciniec to test their skills in a fun way with initiatives such as the ZF Services Race. Thrills are guaranteed there is a VIP professional weekend at the WRC in Finland up for grabs. As a product highlight, a modularly designed shock absorber model range for passenger cars will celebrate its premiere. (Read more on p. 14). ZF Services will already be offering the first highlight of the trade show before it has even got underway. The invitations to the big gala on the evening before the trade show with around 300 guests are therefore highly prized. AS AN ALTERNATIVE TO CATALOGS, trade show visitors will be able to put together information directly at the trade show with a tap of the finger and it to their mailbox. ZF SERVICES Up 2 DATE September

20 DATE UPDATE IAA Commercial Vehicles in Hanover Commercial Vehicles on the Industry Stage IAA THESE THREE LETTERS promise a few exciting trade show days: From September 25 through October 2, 2014, commercial vehicles will once again be rolling onto the large trade show stage in Hanover. This year s motto Driving the Future takes center stage at the industry get-together, focusing on the megatrends of efficiency, flexibility, and connectivity with commercial vehicles. ZF makes a decisive contribution to ensuring that today s vehicles Driving the Future DATES AT THE IAA COMMERCIAL VEHICLES 2014 SEPTEMBER 25 TO OCTOBER 2 ZF at the IAA Commercial Vehicles HALL 17, BOOTH B17 SEPTEMBER 25 TO OCTOBER 2 Presentation of the ZF Innovation Truck on the VDA Innovation Stage OUTDOOR DISPLAY AREA More information breaking technologies. With its technical innovations, it solves challenges that drivers and logistics managers currently face. These innovations include technologies from ZF, ZF Lenksysteme, and Openmatics such as electric maneuvering, automated steering, telematics applications, and safety sensors. Visitors will be able to find out about these and many other topics on the booth in Hall 17. SEPTEMBER 25 OCTOBER 02, 2014 HANNOVER meet these objectives by delivering cutting-edge driveline and chassis technology, lightweight design concepts, and innovations derived from intelligently crosslinking systems. ZF highlights will include the Innovation Truck, which will showcase ground- TraXon the flexible solution As the latest development in commercial vehicle driveline technology, the technology company will be presenting its modular, automatic TraXon transmission system with a dual-transmission and hybrid module for usage in heavy trucks at the IAA. Know-how for the aftermarket What are innovations for commercial vehicle manufacturers, ZF Services offers for the aftermarket. In Hall 23, Booth A28 at the IAA, visitors will be able to find out first-hand more about the Alltrucks system concept which was launched in As a joint project between Bosch, Knorr-Bremse, and ZF, the concept provides services relating to multi-brand maintenance and repair of commercial vehicles. PHOTOS: Verband d. Automobilindustrie e.v.; Fotolia/White, Fotolia/industrieblick; ZF Services 20 ZF SERVICES Up 2 DATE September 2014

21 Basic training The plant tour also includes a visit to the ZF Engineering Center Schweinfurt, one of ZF s eight main development locations. ZF Services [pro]tech Offers Know-How One of the major advantages of a strong partner is that learning from professionals tends to make you moresuccessful. Partners of [pro]tech, the workshop concept for driveline, chassis, and steering from ZF Training date in Schwäbisch Gmünd: Services, quickly benefit November 25 and 26, from thisadvantage. This 2014 workshop concept provides a jointsystem, which guarantees direct knowledge from the specialist, for the ZF Services brands Sachs, Lemförder, ZF Lenksysteme, and ZF Parts. The workshop concept is also available in two configurations in the shape of the [pro]tech or [pro]tech plus variants. Anyone interested in the [pro]tech plus variant should make a note of the dates November 25 and 26, A kickoff event for new German system partners will be held in Schwäbisch Gmünd on these dates. Theoretical and practical aspects of the current future topics of highvoltage training e.g. for hybrid and electric vehicles in the workshop will be explored during the event. Plant tour Flying Visit to ZF Services A group of visitors managed to GET A GLIMPSE BEHIND THE SCENES as part of a ZF Services visit of the Schweinfurt location. At the invitation of ZF Services and Heil & Sohn, the German distributor, 17 commercial vehicle workshop customers had a great opportunity to look around the ZF plant. Visitors had the chance to see the Trading Technical Center and the logistics center, followed by an extensive tour through Plant South. ZF Services conducts visitor tours for groups from Germany and much further afield at regular intervals; these always prove very popular. The behind-the-scenes glimpse impresses and illustrates the high level of quality and the highly professional production. Find out more about [pro]tech and [pro]tech plus by visiting protech.zf.com International trade show calendar Strike up a conversation with ZF Services! December 9 to 12, 2014 Automechanika Shanghai HALL W1, BOOTH W1E01 November 4 to 6, 2014 AAPEX 2014 BOOTH 5061 ZF SERVICES Up 2 DATE September

22 DATASHEET OUTLOOK SOCIAL COMMITMENT ZF Helps Africa Employees from ZF and ZF Lenksysteme donated over half a million euros as part of the current fundraising campaign run by the ZF hilft association. The Foundation UNESCO is using the money to set up a school for more than 500 children and youngsters in Médina Chérif in southern Senegal. For them, the new school is key to escaping poverty, something they have not been able to do so far, stresses Jürgen Holeksa, ZF Executive Vice President, Human Resources, and Chairman of the ZF hilft campaign. NEW ZF SERVICE PARTNER Welcome (Back)! PRAISE & REPRIMAND Your Feedback on the New Up 2 DATE This issue of the ZF Services magazine features an all-new layout and content concept. The editorial team thought long and hard about how our readers can discover information first-hand on ZF Services in a better, more attractive way. Do you have any comments or wishes? We welcome your feedback! Please send your feedback to: up2date.zf-services@zf.com With Q-Service Truck Poland, a subsidiary of ZF Services wholesale partner Inter Cars, ZF Services welcomes a new authorized ZF Service Partner. Actually, though, the new partner is an old familiar face: Witold Kmieciak, Board of Management member Inter Cars S.A., spent many years as head of the marketing office of ZF Services in Poland. The photo shows him together with ZF Services' managing director Martin Müller (right). KNOW-HOW Expert Know-How: How to Replace the ZF- Servolectric Safely & Simply Replacing an electronic steering system is simple yet there are a few important points to bear in mind. ZF Services expert Jochen Kessler provides a few useful tips. ZF Lenksysteme GmbH has developed steering technology specifically for passenger cars and light commercial vehicles in the shape of the ZF-Servolectric electric power steering. ZF-Servolectric is superior to conventional hydraulic power steering systems in many respects since it requires less energy when steering and offers considerable steering precision coupled with superb ride and steering comfort. It can also be replaced simply where necessary. Sophisticated modular kit system If the steering gear needs to be replaced, say after accident damage, the entire Servolectric steering system is replaced. There is no provision for replacing individual components. ZF Services therefore supplies the ZF-Servolectric under the ZF Lenksysteme product brand as a complete, fully functional system module. Consequently, the replacement is extremely simple: remove, install, fix in place, connect electrical wiring, code the steering system, install the characteristic curve, and align vehicle, finished. The following page includes some other useful tips! If the generation is changed, the cable set between the steering gear and the vehicle electronics has to be retrofitted. This set is vehicle-specific and only available from an authorized dealer. Workshops can obtain the manufacturerspecific article number for the cable set from the WebCat online catalog or the InCat DVD from ZF Services and at TecDoc. Generally, steering gears are safety-relevant components. Only trained specialists must therefore be allowed REPLACEMENT MADE EASY: As ZF Services supplies to work on the steering system since errors may lead to serious accidents 10 ZF SERVICES Up 2 DATE September 2014 ZF SERVICES Up 2 DATE September IMPRINT ZF-Servolectric as a complete, fully functional system module, installing and removing the unit could not be easier. ZF-Servolectric: Smart and Economical Editor: ZF Friedrichshafen AG, ZF Services Schweinfurt, Germany Phone: +49 (0) Fax: +49 (0) up2date.zf-services@zf.com PHOTOS: ZF Services More information: ZF-Servolectric operates with an electronically controlled electric motor and replaces the conventional hydraulic system. At its heart is an innovative transmission concept, which combines a rack-and-pinion steering gear with an electric motor and hence provides high efficiency. The sophisticated control electronics in the ZF-Servolectric also feature numerous sensors that monitor parameters such as steering angle, steering torque, steering speed, and road speed. On the basis of the recorded data, the control unit calculates the optimum steering assistance. Since ZF-Servolectric only requires electrical energy for the steering assistance function, the fuel savings are considerable: The Servolectric only needs energy when the driver is actually steering. Useful Tips on the ZF-Servolectric Check age: What generation has been installed? New position: Disabling steering angle sensor The 10-digit article number found on the metal plate attached to the steering gear indicates the component ing column below the steering wheel in the vehicle with the While the steering angle sensor (SAS) is located on the steer- generation. However, generation III steering gears are first two generations, it is housed directly in the steering gear backward compatible and can therefore also be installed in the current generation. If the generation is changed, an SAS in vehicles which were originally fitted with a generation must be disabled with the help of a suitable diagnostics test. I or II ZF-Servolectric. If both SASs are active, this produces an error message in the self-diagnosis and the relevant indicator lamp comes on. Manufactured as a single unit: Only three fixing points Characteristic curve: Programming control unit The number of fixing points on the steering gear has Before the vehicle is handed over to the customer, the changed over the production life since the component is ZF-Servolectric control unit must be programmed with the now manufactured as a single unit. While the first and second generation still feature four bolt-on points, the current is stipulated programming for each vehicle model that must vehicle or manufacturer-specific characteristic curve. There third generation dispenses with one fixing point. not be substituted for safety reasons. ENGLISH Up 2 DATE SEPTEMBER 2014 ZF-SERVOLECTRIC AUTOMECHANIKA 2014 Fast and Simple In the Spotlight Replacement made easy: Professional tips on how to replace electronic steering systems from ZF THINKING AHEAD The Future is Shaped by Ideas ZF Services is already laying the foundations for the next decade with a wide-ranging initiative THE AFTERMARKET MAGAZINE FROM ZF SERVICES The ZF Services booth is set to become the meeting point for the industry at this year s flagship event Only by your authorized dealer: Retrofitting wiring harness Read the Next Up 2 DATE to Find out About the Next Generation at ZF Services A major topic in the next issue will be the handover of the baton from Alois Ludwig to Helmut Ernst, who takes over as Chairman of the Board of Directors at ZF Services on March 1, What will stay the same what changes can we expect? Find out more in the next issue of your Up 2 DATE. THE NEXT UP 2 DATE WILL BE PUBLISHED IN SPRING 2015 Responsible: Fabiola Wagner Coordination: Chris Edelmann, Jessica Knoch Editorial: Springer Fachmedien München GmbH, Manuel Eder (chief editor) Authors: Peter Diehl, Jochen Kessler, Jörg Schwieder, Franziska Ziegler Layout & Art Direction: Publicis, Frank von Grafenstein Printing: Eberl Print READER SERVICE Would you like to be sent Up 2 DATE to your address free of charge? Has your address changed? The reader service will gladly help! Please send us an with your subscription order or with your old and new address if your address has changed: up2date.zf-services@zf.com PHOTOS: Stiftung UNESCO; ZF Services 22 ZF SERVICES Up 2 DATE September 2014

23 NEW TO THE ZF SERVICES PRODUCT RANGE For additional information visit: Alfa Romeo MITO (955) Suspension strut mount Audi Q3 (8U) Clutch kit BMW X1 (E84) Suspension spring Chevrolet MALIBU (V300) Flywheel Citroën C2 (JM_) Clutch disk Ford B-MAX Clutch kit Mercedes-Benz A-CLASS (W169) Clutch kit Opel/Vauxhall ASTRA J Clutch disk Renault KANGOO Express Shock absorber (FW0/1_) Skoda YETI (5L) Clutch kit Audi TT (8J3) Control arm, wheel suspension BMW 1 (F20) Track-rod end Chevrolet ORLANDO (J309) Axial joint, tie-rod Ford MONDEO III fastback (B4Y) Control arm, wheel suspension Honda JAZZ III (GE) Track-rod end Kia RIO III (UB) Rod/strut, stabilizer Opel/Vauxhall ZAFIRA C (P12) Axial joint, tie-rod Seat ALTEA (5P1) Control arm, wheel suspension Suzuki SWIFT III (MZ, EZ) Axial joint, tie-rod Volkswagen BEETLE (5C1) Control arm, wheel suspension Alfa Romeo MITO (955) Suspension strut mount Dacia DUSTER Shock absorber Fiat PUNTO / GRANDE PUNTO Suspension strut mount (199) Ford FOCUS III Shock absorber Honda CIVIC IX (FK) Shock absorber Mercedes-Benz A-CLASS (W169) Protection kit, shock absorber (service kit) Mitsubishi LANCER fastback Shock absorber (CY/Z_A) Opel/Vauxhall INSIGNIA Shock absorber Renault MEGANE CC (EZ0/1_) Shock absorber Volkswagen UP Shock absorber Alfa Romeo 159 (939) Steering gear Audi A3 (8P1) Steering gear BMW 5 (E60) Hydraulic pump, steering Citroën JUMPER standard van (230L) Steering gear Fiat PANDA (169) Steering column Ford FOCUS station wagon (DNW) Steering gear MAN L 2000 Hydraulic pump, steering Mercedes-Benz SLK (R171) Steering gear Saab 9-5 (YS3E) Steering gear Volkswagen CADDY III station wagon (2KB, 2KJ, 2CB, 2CJ) Steering gear ZF SERVICES Up 2 DATE September

24 IN MOTION WITH TOP QUALITY. RELIABLE. EFFICIENT. You value quality? So do we! For this reason, quality is always a permanent feature of ZF Services strong product brands: SACHS, LEMFÖRDER, ZF Lenksysteme, and ZF Parts, providing you with first-hand know-how and OEM quality. And all that in the form of quick service, competent consultancy, and professional training courses which take you forward. All this can be experienced from up close at one of our service centers for passenger cars and commercial vehicles nearby. Only top quality makes us move forward.