SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW

Size: px
Start display at page:

Download "SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW"

Transcription

1 SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW

2 WHAT DOES SGS DO IN AUTOMOTIVE? DRIVING PERFORMANCE AND SAFETY WORLDWIDE SOURCE We test materials and parts to OEM and industry standards to facilitate the supply chain BUILD We verify that manufacturer vehicle design and quality meets regulations and gains market access SELL We audit delivery and aftermarket operations to ensure quality and brand guidelines adherence POWER We enhance the design, construction and operation of motor vehicles, testing fuels, lubricants and usability SAFEGUARD Our vehicle testing centres worldwide verify safety and minimise environmental impact AMAZE Annette loves the feeling of going for a drive in her new car 2

3 FIRST INDEPENDENT GLOBAL WARRANTY SURVEY 20 TO 30 DEALERS per brand and market COVERING: USA, China, Germany, UK, France, Italy, Brazil and Argentina TOTAL: 26 BRANDS and 3,240 DEALERS globally CATI TELEPHONE INTERVIEWS with randomly selected dealers DURING: Q1 and Q2 of QUESTIONS 3

4 WHY A GLOBAL WARRANTY SURVEY? WARRANTIES ARE OF GROWING IMPORTANCE to OEM aftersales business TREND TO KEEP CUSTOMERS LOYAL with warranty and extended service programme LACK OF FOCUS TO THE EXECUTION vs. surveys which focus on single warranty elements (i.e. customer satisfaction, dealer payment terms) DATA MUST BE ACTIONABLE vs. traditional surveys which provide nonactionable data KNOWING HOW PROCESSES WORK IN THE FIELD is important for warranty managers NO COMPLETELY INDEPENDENT GLOBAL COMPETITIVE SURVEY AVAILABLE until now from SGS 4

5 GLOBAL BRAND GROUPING FOR PUBLICATION 5

6 EXECUTIVE SUMMARY 1. Asian and Premium OEMs provide easiest-to-work-with warranty operations 2. Clear winning brand overall (best in two regions) 3. Clear bottom group of OEMs across all countries 4. 7 of 10 dealers satisfied with ease of business, warranty labour rate and parts 5. Dealers in China and UK most satisfied 6. Dealers in Italy and Germany least satisfied 6

7 EXECUTIVE SUMMARY (CONT) 7. Dealers very satisfied with the field force teams throughout all countries and brands 8. Premium provides best goodwill/policy support (this remains an area of attention for FR/IT dealers) 9. 80% of dealer satisfied with the warranty IT system 10. Warranty audits widespread (except in the US) 7

8 HOW THE DATA IS ANALYSED 8

9 SGS GLOBAL WARRANTY SURVEY 2014 RESULTS OVERVIEW

10 WARRANTY ADMINISTRATION EASIEST FOR DEALERS OF MEDIUM ASIAN AND PREMIUM BRAND GROUPS HOW DO YOU RATE WARRANTY PROCESSING WITH YOUR OEM? ALMOST 75% OF MEDIUM ASIAN DEALERS FIND WARRANTY PROCESSING EASY MORE THAN 11% OF US AND EU DEALERS FIND WARRANTY PROCESSING COMPLICATED SAMPLE SIZE FOR GROUPS: 250 TO 560 DEALERS GLOBAL INDUSTRY AVERAGE: 68.3% 10

11 ONE BRAND EXCELS ONE GROUP OF BRANDS UNDERPERFORMS HOW DO YOU RATE WARRANTY ADMINISTRATION? ONE BRAND EXCELS: BEST RATINGS OVERALL AND BEST RESULTS IN BRAZIL AND EUROPE GAP BETWEEN EASIEST AND MOST COMPLICATED BRAND: 25% LOWEST RANKED BRAND PERFORMS WORST IN BRAZIL, EUROPE AND THE US SAMPLE SIZE FOR MOST BRANDS: 190 DEALERS 11

12 DEALERS INDICATE MOST BRANDS HAVE IMPROVED OVER THE LAST FIVE YEARS HOW HAS WARRANTY ADMINISTRATION DEVELOPED OVER THE PAST 5 YEARS? BRAND GROUP RATED BY DEALERS MOST IMPROVED OVER THE PAST FIVE YEARS: LARGE ASIAN BRAND WITH BEST OVERALL RATING IS ALSO DEEMED MOST IMPROVED 12

13 CHINA AND UK DEALERS: MOST POSITIVE HOW DO YOU RATE WARRANTY PROCESSING WITH YOUR OEM? SATISIFIED DEALERS: SIGNIFICANT VARIATION BETWEEN COUNTRIES DEALERS IN GERMANY AND ITALY MOST UNSATISFIED WITH WARRANTY PROCESSING OVERALL SATISFACTION GAP BETWEEN COUNTRIES: >40% 13

14 PREMIUM OEMs STRUGGLE IN THEIR KEY MARKETS (CHINA, US) HOW DO YOU RATE WARRANTY PROCESSING WITH YOUR OEM? PREMIUM OEMs: CHINA AND US DEALERS FIND WARRANTY PROCESSING MOST COMPLICATED ALMOST NO PREMIUM DEALERS IN ITALY RATE COMPLICATED NOTE: CHART INDICATES RESULTS FOR PREMIUM ONLY 14

15 FR/IT OEMs UNDERPERFOMING FOR DEALERS IN GERMANY AND ARGENTINA HOW DO YOU RATE WARRANTY PROCESSING WITH YOUR OEM? LOW RATINGS BY GERMAN DEALERS OF FRENCH AND ITALIAN BRANDS DEALERS IN ARGENTINA: HIGHEST COMPLICATED RATING >20% AND LOWEST EASY 42% NOTE: CHART INDICATES RESULTS FOR FR/IT BRAND GROUP ONLY 15

16 DEALERS IN CHINA VERY SATISFIED WITH WARRANTY AUDITS HOW SATISFIED ARE YOU WITH THE WARRANTY AUDIT? SIGNIFICANT GAP BETWEEN THE HIGHEST AND LOWEST SATISFACTION RATING: 40% GLOBAL INDUSTRY AVERAGE: 75.9% 94% OF DEALERS IN CHINA CONFIRM AUDITS TAKE PLACE BUT UP TO 100% FOR 8 BRANDS ONLY 45% OF US DEALERS CONFIRM KNOWLEDGE OF WARRANTY AUDITS 16

17 PREMIUM OEMs PERFORMING WELL FR/IT STILL WITH WORK TO DO HOW DO YOU RATE THE ACTUAL LEVEL OF GOODWILL POLICY THAT IS GIVEN BY YOUR MAIN BRAND? PREMIUM OEMs: MOST ADVANCED GOODWILL POLICIES SIMILAR SATISFACTION RATINGS WITHIN THE BRAND GROUPS POLICY AND GOODWILL LEVEL GLOBAL INDUSTRY AVERAGE: 75.3% ADMIN AND HANDLING GLOBAL INDUSTRY AVERAGE: 71.2% 17

18 DEALERS SATISFIED IN CHINA AND THE US; BUT RATE GERMANY AND ITALY POORLY HOW DO YOU RATE THE ACTUAL LEVEL OF GOODWILL POLICY THAT IS GIVEN BY YOUR MAIN BRAND? IN THE NUMBER ONE GOODWILL COUNTRY, GERMANY, OEMs HAVE THE MOST DISSATISFIED DEALERS COUNTRIES WITH LONG WARRANTIES SCORE HIGHEST FOR SATISFACTION CHINA OEMs: DEALERS MORE SATISFIED WITH THE LEVEL OF GOODWILL THAN THE ADMIN 18

19 PREMIUM OEMs RATE LOWEST FOR DISSATISFACTION WITH POLICY LEVELS HOW DO YOU RATE THE ACTUAL LEVEL OF GOODWILL POLICY THAT IS GIVEN BY YOUR MAIN BRAND? PREMIUM OEMs: HIGH PERFORMING BRANDS OVERALL VERY LOW DEALER DISSATISFACTION WITH PREMIUM BRANDS FRENCH AND ITALIAN BRANDS RATE IN THE BOTTOM FOR SATISFACTION 19

20 MEDIUM ASIAN DEALERS MOST SATISFIED WITH EXTENDED WARRANTY COVERAGE HOW DO YOU RATE THE COVERAGE OF THE EXTENDED WARRANTY OF YOUR OEM? FEW NUMBERS OF UNSATISFIED DEALERS FOR COVERAGE OF EXTENDED WARRANTIES MEDIUM ASIAN BRANDS OUTPERFORM PREMIUM ON SATISFACTION RATINGS EXTENDED WARRANTY COVERAGE GLOBAL INDUSTRY AVERAGE: 77.8% EXTENDED WARRANTY HANDLING GLOBAL INDUSTRY AVERAGE: 72.4% 20

21 70% OF DEALERS WORLDWIDE ARE HAPPY WITH THE P/H WARRANTY LABOUR RATE HOW SATISFIED ARE YOU WITH THE WARRANTY LABOUR RATE PER HOUR? SIMILAR RESULTS FOR BRAND GROUPS AS WITH OTHER QUESTIONS IN THE SURVEY BETWEEN 4% AND 11% OF DEALERS UNSATISFIED WITH PER HOUR WARRANTY LABOUR RATE OVERALL GAP BETWEEN BEST AND LOWEST PERFORMING BRAND: 24% GLOBAL INDUSTRY AVERAGE: 69.7% 21

22 LARGE SATISFACTION GAP BETWEEN COUNTRIES HOW SATISFIED ARE YOU WITH THE WARRANTY LABOUR RATE PER HOUR? UK DEALERS: MOST SATISFIED OVERALL GAP MOST TO LEAST SATISFIED COUNTRY: ALMOST 30% VERY SIMILAR INDUSTRY AVERAGE FOR PARTS REIMBURSEMENT: 1% HIGHER 22

23 HIGHEST AND LOWEST CORRELATIONS BETWEEN QUESTIONS CORRELATION ANALYSIS (r²) POLICY HANDLING AND IT IMPORTANT FOR OVERALL EASE OF BUSINESS LOW CORRELATION FOR FIELD FORCE AS VERY POSITIVE OVERALL 23

24 COMPARISON OF SURVEY ANSWERS BY EMPLOYEE GROUP EMPLOYEE GROUP ANSWERS DEALER PRINCIPALS FAR FROM INDUSTRY AVERAGE: WARRANTY PROCESSING NEGATIVE 16.1% DEALER PRINCIPALS FURTHER BELOW: POLICY NEGATIVE 22.8% GERMANY DEALER PRINCIPALS WITH WORST DEVIATION SCORES: NEGATIVE 33.7% DEALER PRINCIPALS: UK POSITIVE RESULTS IN THE US ALMOST 20% BELOW AVERAGE 24

25 COMPARISON OF SURVEY ANSWERS BY DEALER SIZE: SALES SURVEY ANSWERS BY DEALER SIZE: SALES DEALERS WITH LOW SALES FURTHEST FROM INDUSTRY AVERAGE: UP TO 10% DEALERS WITH HIGH SALES RATE ABOVE THE INDUSTRY AVERAGE ON EASE OF DOING BUSINESS 25

26 COMPARISON OF SURVEY ANSWERS BY DEALER SIZE: SERVICE SURVEY ANSWERS BY DEALER SIZE: JOBCARDS PER ANNUM DEALERS WITH LARGE SERVICE OPERATIONS TEND TO BE MOST NEGATIVE ON EASE OF BUSINESS MIXED PICTURE ACROSS ALL DEALER SIZES 26

27 CONCLUSIONS OEMs CAN VIEW THEIR COMPETITIVE POSITIONING AND ACT ACCORDINGLY CLEAR AREA OF ATTENTION DEFINABLE BY BRAND AND BRAND GROUP AFTERSALES PROCESS REQUIRES PERMANENT OPTIMISATION ANY CUSTOMER VISIT IS AN OPPORTUNITY TO INCREASE BRAND LOYALTY BRANDS WITH HANDLING OF GOODWILL OR WARRANTY CONTRACTS ISSUES ARE TAKING A RISK COMPETITIVE OEMs NEED TO ANALYSE WHAT PROCESSES NEED TO BE IMPROVED 27

28 WHERE TO ACT: GLOBAL VIEW OF COMPETITIVE WEAKNESSES Premium OEMs: US and China for overall ease of business Italy and France for goodwill policy Brazil for parts and labour French/Italian OEMs: France, Germany, Brazil and Argentina for overall ease of business Parts and labour in Brazil, Argentina, Germany, Italy Goodwill in Germany Extended warranties in Argentina 28

29 WHERE TO ACT: GLOBAL VIEW OF COMPETITIVE WEAKNESSES (CONT) German /US OEMs:, Italy, Germany, Brazil and Argentina for overall ease of business Goodwill in Italy and Germany Extended warranties in Brazil Labour and parts in Germany Asian OEMs: China, Brazil and Germany for overall ease of business Labour and parts in Italy, Germany and Brazil (especially Large Asian) Goodwill in Germany 29

30 COUNTRY SURVEYS AND SGS CONTACTS FIVE INDIVIDUAL COUNTRY/CLUS TER SURVEYS AVAILABLE LOCAL SURVEY PRICE WITH ALL BRAND DETAILS FOR ONE COUNTRY/ CLUSTER: CHF 10,000 GLOBAL SURVEY WITH ALL BRAND DETAILS: CHF 30,000 COUNTRY/ CLUSTER: ARGENTINA BRAZIL CHINA EU-(DE/FR/IT/UK) US GLOBAL WARRANTY SURVEY SYNOPSIS WHITEPAPER AVAILABLE END OF SEPTEMBER CONTACT: AUTOMOTIVE- SGS.COM OR:ROLAND.GA 30

31 SGS GLOBAL WARRANTY SURVEY 2014 SURVEY DETAILS

32 SIZE OF DEALERS RESPONDING DEALER SIZES WERE WELL SPREAD BASED ON BOTH NEW VEHICLE SALES AND JOB CARDS 32

33 SURVEY RESPONDENTS THE MAJORITY OF THE RESPONDENTS WERE WARRANTY ADMINISTRATORS 33

34 STRUCTURE OF THE SURVEY AND DISTRIBUTION OF BRANDS ACROSS COUNTRIES COUNTRY GERMANY UK ITALY FRANCE USA CHINA BRAZIL ARGENTINA GLOBAL SAMPLE Brands Audi Audi Audi Audi Audi Audi Audi Audi 190 BMW BMW BMW BMW BMW BMW BMW BMW 190 Citroen Citroen Citroen Citroen Citroen Citroen Citroen 160 Fiat Fiat Fiat Fiat Chrysler Fiat Fiat 160 Ford Ford Ford Ford Ford Ford Ford Ford 190 Hyundai Hyundai Hyundai Hyundai Hyundai Hyundai Hyundai Hyundai 190 Kia Kia Kia Kia Kia Kia Kia Kia 190 Mazda Mazda Mazda Mazda Mazda Mazda 150 Mercedes Benz Mercedes Benz Mercedes Benz Mercedes Benz Mercedes Benz Mercedes Benz Mercedes Benz Mercedes Benz 190 Nissan Nissan Nissan Nissan Nissan Nissan Nissan Nissan 190 Opel Vauxhall Opel Opel GM (Chevrolet, Buick, Cadillac, GMC) Buick/Chevrolet Chevrolet Chevrolet 190 Peugeot Peugeot Peugeot Peugeot Peugeot Peugeot Peugeot 160 Renault Renault Renault Renault Renault Renault Renault 160 Skoda Skoda Skoda Skoda Skoda 120 Toyota Toyota Toyota Toyota Toyota Toyota Toyota Toyota 190 Volvo Volvo Volvo Volvo Volvo 120 VW VW VW VW VW VW VW 160 Shanghai VW 30 FAW VW 30 Honda Honda Honda Honda 100 Mitsubishi 30 Subaru 30 Chery 30 Great Wall 30 Changan 30 BYD 30 TOTAL NUMBER OF BRANDS NUMBER OF DEALERS PER BRAND TOTAL INTERVIEWS

35 SURVEY QUESTIONS (1 OF 3) 2) When you think about warranty and administration, how would you rate warranty processing with your OEM? 3) How has it developed over the past 5 years? 4/5) How satisfied are you with the field force? 6/7) How satisfied are you with the warranty hotline? 8/9) How satisfied are you with the warranty audits? 10) How happy are you with the warranty system (IT) of your OEM? 11) How do you rate the administration of your OEMs goodwill policy? 12) How do you rate the actual policy level of goodwill that is granted, for your OEM? 35

36 SURVEY QUESTIONS (2 OF 3) 13) How do you rate the handling of the extended warranty products of your OEM? 14) How satisfied are you with the actual coverage of the extended warranty products your OEM offers? 15) How satisfied are you with the warranty labour rate per hour? 16) How satisfied are you with the reimbursement for parts/ handling charge? 17) What works very well with your OEM in warranty? 18) What does not work well with your OEM? 19) What should your OEM change to make warranty easier for you? 36

37 SURVEY QUESTIONS (3 OF 3) 20) Do you think that the warranty processes and systems of your OEM overall support customer loyalty in service and new vehicle sales? 21) Do you think that a warranty program (extension, service contracts) creates competitive advantage for you as a dealer? 22) What is the size of your dealership, by new vehicle sales p.a.? 23) What is the size of your dealership, by service job cards p.a.? 24) What is your position in the dealership? 37

38 HOW THE DATA IS ANALYSED 38

39 TO CONTINUALLY ENHANCE CUSTOMER EXPERIENCE

40

DEALERS VIEW OF WARRANTY: SGS GLOBAL WARRANTY SATISFACTION SURVEY RESULTS FOR BRAZIL

DEALERS VIEW OF WARRANTY: SGS GLOBAL WARRANTY SATISFACTION SURVEY RESULTS FOR BRAZIL DEALERS VIEW OF WARRANTY: SGS GLOBAL WARRANTY SATISFACTION SURVEY RESULTS FOR BRAZIL WARRANTY ADMINISTRATION SYSTEMS SERVE TO IMPROVE AFTER SALES PROCESSES AND BUILD LONG-TERM CUSTOMER LOYALTY MAY 14 AUTHOR

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (6.00 AM GMT), 16 June 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +9.9% over five months; +16.0% in In 2016, the European passenger car market

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (6.00 AM GMT), 15 April 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +8.2% first quarter of 2016; +6.0% in In 2016, the EU passenger car market

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (6.00 AM GMT), 15 July 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +9.4% in first semester; +6.9% in In 2016, the European passenger car market

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (6.00 AM GMT), 13 May 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +8.5% over four months; +9.1% in In 2016, the EU passenger car market posted

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (7.00 AM GMT), 16 February 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +6.2% in In 2016, the EU passenger car market started the year positively,

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (6.00 AM GMT), 14 October 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +8.0% over nine months; +7.2% in In 2016, passenger car registrations

More information

AUTOMOTIVE FINANCE AND LEASING FOR CONSUMERS IN POLAND PERSPECTIVE OF DEVELOPMENT

AUTOMOTIVE FINANCE AND LEASING FOR CONSUMERS IN POLAND PERSPECTIVE OF DEVELOPMENT AUTOMOTIVE FINANCE AND LEASING FOR CONSUMERS IN POLAND PERSPECTIVE OF DEVELOPMENT Author: Dominik Fijałkowski Sales Director - Head of Consumer Lease Project Raiffeisen-Leasing Polska S.A. dominik.fijalkowski@raiffeisen.pl

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (7.00 AM GMT), 15 January 2016 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +9.3% in 2015; +16.6% in In 2015, the EU passenger car market posted

More information

SKP-900 User s Manual

SKP-900 User s Manual SKP-900 User s Manual 1. Introduction SuperOBD SKP-900 Key Programmer is a hand-held device for reading and programming auto transponder keys, auto remote keys, and auto smart keys. It is strong in functions,

More information

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION *

NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * PRESS EMBARGO: 8.00 AM (7.00 AM GMT), 15 December 2015 NEW PASSENGER CAR REGISTRATIONS EUROPEAN UNION * Passenger car registrations: +8.7% over eleven months; +13.7% in In 2015, the EU passenger car market

More information

2012 SuRe (Supplier Relationship) index

2012 SuRe (Supplier Relationship) index 2012 SuRe (Supplier Relationship) index Automotive News Europe Congress - Monaco Matteo Fini Senior Consultant IHS Automotive 21 st of June, 2012 What is the SuRe index? Objective Benchmark of OEM working

More information

Winners & Losers by Market - March 2016 vs March 2015

Winners & Losers by Market - March 2016 vs March 2015 Countries March 16/15 % Chg CYPRUS +37,1 ICELAND +36,9 PORTUGAL +31,8 LITHUANIA +28,8 LATVIA +25,5 ROMANIA +23,1 HUNGARY +19,3 CROATIA +18,0 ITALY +17,4 POLAND +16,7 SLOVAKIA +16,4 IRELAND +13,7 SWEDEN

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

Press-release 13 May 2014

Press-release 13 May 2014 Press-release 13 May 2014 April shows significant sales decline Sales of new passenger cars and LCVs in Russia dropped by 8% in April 2014 Among the top ten bestselling models so far, ten models are locally

More information

Extended Warranties for New and Used Cars in Emerging Global Markets

Extended Warranties for New and Used Cars in Emerging Global Markets Extended Warranties for New and Used Cars in Emerging Global Markets Report prospectus March 2012 1 Prospectus contents Page What is the research? What methodology has been used? How do dealership surveyed

More information

GAP Insurance for New and Used Cars in Europe

GAP Insurance for New and Used Cars in Europe GAP Insurance for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale? How

More information

DigiMasterIII-Audio Decoding Car Model List

DigiMasterIII-Audio Decoding Car Model List Manufacturer Car Model Method Adapter Alfa BE2580 Audi Audi 94 Audi Audi 98 Audi Audi 99 years-2.4 Audi Audi AUZIZ2S Audi Audi CQ-LA1020 Audi Audi CQ-LA1120 Audi Music Audi Audi AUZ2Z2C1103010 Audi AUZ5Z3B9054278

More information

Delphi DS Diagnostics Update Overview. Diagnostic software update. Car Diagnostic Software Release Overview

Delphi DS Diagnostics Update Overview. Diagnostic software update. Car Diagnostic Software Release Overview Diagnostic software update Delphi is constantly updating the content of its Diagnostic tools by adding new vehicles as they are launched and building on the functionality of existing applications. This

More information

Rovaniemi. Oulu. Oulu

Rovaniemi. Oulu. Oulu FINLAND finland PORT Compounds INLAND Compounds CAR Production Sites TRUCK Production Sites PORT Compounds INLAND Compounds CAR Production Sites Rovaniemi TRUCK Production Sites Rovaniemi Oulu Oulu Vaasa

More information

EurotaxGlass s Report The Short-Cycle RV Risks

EurotaxGlass s Report The Short-Cycle RV Risks EurotaxGlass s Report The Short-Cycle RV Risks How the short-cycle channel creates residual value risks of 200 million in Germany s fleet market Maintal September 2014 Introduction Until this year the

More information

J.D. Power and Associates and CAR Magazine Report: Initial Quality Gap Between Passenger Vehicles and Pickup Trucks Improves Notably in 2010

J.D. Power and Associates and CAR Magazine Report: Initial Quality Gap Between Passenger Vehicles and Pickup Trucks Improves Notably in 2010 J.D. Power and Associates and CAR Magazine Report: Initial Quality Gap Between Passenger Vehicles and Pickup Trucks Improves Notably in 2010 Models from Chevrolet, Honda, Hyundai, Mercedes-Benz, Nissan,

More information

Extended Warranties for New and Used Cars in Latin America

Extended Warranties for New and Used Cars in Latin America Extended Warranties for New and Used Cars in Latin America Report Prospectus April 2015 Finaccord Ltd., 2015 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research?

More information

Next Generation Car Buyer Study

Next Generation Car Buyer Study AutoTrader.com Next Generation Car Buyer Study Executive Summary August, 2013 Who are Millennials? Millennials are in late adolescence or young adulthood YOUNG MILLENIALS OLDER MILLENIALS GEN X BABY BOOMERS

More information

How Clean is Your Car Brand?

How Clean is Your Car Brand? How Clean is Your Car Brand? The car industry's commitment to the EU to reduce CO 2 emissions: a brand-by-brand progress report October 2006 How Clean is Your Car Brand? The car industry's commitment to

More information

Leaseurope Car Finance Trends & Comparison across the CEE Region. Manuela Pachoinig Head of Vendors and Cross Border. Ljubljana, 15 April 2011

Leaseurope Car Finance Trends & Comparison across the CEE Region. Manuela Pachoinig Head of Vendors and Cross Border. Ljubljana, 15 April 2011 Leaseurope 2011 Car Finance Trends & Comparison across the CEE Region Manuela Pachoinig Head of Vendors and Cross Border Ljubljana, 15 April 2011 Agenda Executive Summary Car Sales Statistics and comparison

More information

TMD Friction Company presentation. TMD Friction I Company presentation I 04/2007

TMD Friction Company presentation. TMD Friction I Company presentation I 04/2007 TMD Friction Company presentation 1 Agenda Vision Company Products Production technology Quality management Markets Market development 2 Our Vision We will be the leading, customer focused, innovative

More information

GS1201 7mm ISO 3808 Class F, suppressed core 12-20kohm Fits JAGUAR, corresponds with OES quality

GS1201 7mm ISO 3808 Class F, suppressed core 12-20kohm Fits JAGUAR, corresponds with OES quality GS1000 8mm ISO 3808 Class F, suppressed core 12-20kohms Fits VIPER. GS1201 7mm ISO 3808 Class F, JAGUAR, GS1202 7mm ISO 3808 Class F, JAGUAR, GS1203 7mm ISO 3808 Class F, JAGUAR, GS1208-C 7mm ISO 3808

More information

CO 2. emissions performance of car manufacturers in 2010

CO 2. emissions performance of car manufacturers in 2010 emissions performance of car manufacturers in 2010 Executive summary Executive summary Data collected by the European Environment Agency (EEA) on emissions from passenger cars reveal that the majority

More information

BRAZILIAN AUTOMOTIVE INDUSTRY AT A GLANCE

BRAZILIAN AUTOMOTIVE INDUSTRY AT A GLANCE BRAZILIAN AUTOMOTIVE INDUSTRY AT A GLANCE BRAZILIAN AUTOMOTIVE INDUSTRY GENERAL MARKET INFORMATION Brazil has become the 7th largest vehicle producer and the 4th largest vehicle consumer market in the

More information

Numerical Listing - Piston Rings

Numerical Listing - Piston Rings P0101 BENDIX 2.625 66.68 2 2-3/32 2-3/16 11 2-3/32 P0102 BENDIX 2.500 63.50 2 2-1/8 11 2-1/8 P0103 BENDIX 2.750 69.85 2 2-3/32 2-1/8 12 2-3/32 2-1/8 2-3/32 P0104 BENDIX 2.062 52.40 2 2-1/8 2-1/8 11 2-1/8

More information

Overview of TPMS TPR Application Release

Overview of TPMS TPR Application Release Overview of TPMS TPR Application Release This TPMS update is a significant improvement to the TPMS in terms of content and usability, and includes: - Greatly simplified user interface for Tire Pressure

More information

GAP Insurance for New and Used Cars in Europe

GAP Insurance for New and Used Cars in Europe GAP Insurance for New and Used Cars in Europe Report Prospectus September 2016 Finaccord Ltd., 2016 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What

More information

Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Latin America

Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Latin America Manufacturer-Branded and Dealer- Intermediated Motor Insurance and Road Assistance in Latin America Report Prospectus May 2015 Finaccord Ltd., 2015 Web: www.finaccord.com. E-mail: info@finaccord.com 1

More information

Elring-Service. Gaskets, Gasket Sets and Service Parts in Original Equipment Quality

Elring-Service. Gaskets, Gasket Sets and Service Parts in Original Equipment Quality Elring-Service Gaskets, Gasket Sets and Service Parts in Original Equipment Quality ELRING QUALITY LEADING THE WORLD Elring spare parts are supplied by the ElringKlinger Group, a leading development partner

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus January 2011 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

Automotive Finance and Leasing for Consumers in Europe

Automotive Finance and Leasing for Consumers in Europe Automotive Finance and Leasing for Consumers in Europe Report Prospectus September 2016 1 Prospectus contents Page What is the research? What is the rationale? How do dealerships surveyed break down? Which

More information

Competitiveness of the Japanese, Korean, and Chinese Automobile Industries

Competitiveness of the Japanese, Korean, and Chinese Automobile Industries KER 81(1) pp. 48 63 CONFERENCE REPORT Competitiveness of the Japanese, Korean, and Chinese Automobile Industries Hiromi Shioji Professor, Graduate School of Economics, Kyoto University, Japan E-mail: shioji@econ.kyoto-u.ac.jp

More information

hub bearing and why is it critical to your safety? A: See inside. It could save your life.

hub bearing and why is it critical to your safety? A: See inside. It could save your life. Q: What is a wheel hub bearing and why is it critical to your safety? A: See inside. It could save your life. Q: How do my car s hub bearings affect braking safety? A: Your car s hub bearings include the

More information

High Pressure Key to Success: Diesel injection from Bosch

High Pressure Key to Success: Diesel injection from Bosch High Pressure Key to Success: Diesel injection from Bosch Diesel injection from Bosch: The complete range from the leading supplier Economical, clean and sporty: Innovative high-pressure injection technology

More information

SP-BO 1050701 SP-BO 1200201 SP-BO 3611A SP-BO 3614A SP-BO 3620A SP-BO 3620M2

SP-BO 1050701 SP-BO 1200201 SP-BO 3611A SP-BO 3614A SP-BO 3620A SP-BO 3620M2 233 SP-BO 1050701 SP-BO 1200201 SP-BO 3611A CITROEN BERLINGO / PEUGEOT PARTNER FUELL SENDER BOSCH: 0986580355 RENAULT 3 BAR CITROEN BERLINGO / PEUGEOT PARTNER / RENAULT / LAND ROVER / DAEWOO WALBRO : ERJ197

More information

Overview of Vehicle Leasing (Renting) Market in Portugal Current trends and future prospects

Overview of Vehicle Leasing (Renting) Market in Portugal Current trends and future prospects Overview of Vehicle Leasing (Renting) Market in Portugal Current trends and future prospects 2 Moderate growth for the overall company car market 450,000 400,000 350,000 300,000 250,000 200,000 + 65000

More information

AUTOMOTIVE INTERNATIONAL BRANDS A QUALITATIVE AND QUANTITATIVE RESEARCH

AUTOMOTIVE INTERNATIONAL BRANDS A QUALITATIVE AND QUANTITATIVE RESEARCH AUTOMOTIVE INTERNATIONAL BRANDS A QUALITATIVE AND QUANTITATIVE RESEARCH Manuela Rozalia Gabor Petru Maior University of Tîrgu Mureş, Romania David Martin Consuegra Navarro Universidad Castilla la Mancha,

More information

CAFÉ FOR NEW CARS IN MEXICO? Dr. David Bonilla Senior Research Fellow TSU/JM-Institute for Carbon & Reduction in Transport 28 text; 36-44 title

CAFÉ FOR NEW CARS IN MEXICO? Dr. David Bonilla Senior Research Fellow TSU/JM-Institute for Carbon & Reduction in Transport 28 text; 36-44 title CAFÉ FOR NEW CARS IN MEXICO? Dr. David Bonilla Senior Research Fellow TSU/JM-Institute for Carbon & Reduction in Transport 28 text; 36-44 title Outline Why CAFÉ? Why: Policy evolution, Transport-energy

More information

Hybrid Electric Cars A Global Market Overview

Hybrid Electric Cars A Global Market Overview Brochure More information from http://www.researchandmarkets.com/reports/1508701/ Hybrid Electric Cars A Global Market Overview Description: The widespread acceptance of vehicles incorporating hybrid technology

More information

Renault continues to lead volume brands as new car CO 2 emissions fall across Europe

Renault continues to lead volume brands as new car CO 2 emissions fall across Europe PRESS RELEASE 00:01 GMT, 3 rd March 2015 Renault continues to lead volume brands as new car CO 2 emissions fall across Europe Renault claims lowest average CO 2 emissions among volume brands in Europe

More information

ADAPTERS: # 1. CarProg Main harware interface # 2

ADAPTERS: # 1. CarProg Main harware interface # 2 CAR ROG CARPROG was designed with regard to demands of our customers to have universal tool for car radios, odometers, dashboards, immobilizers repair including advanced functions like EEPROM and microcontroller

More information

BDM for MOTOROLA MPC5xx

BDM for MOTOROLA MPC5xx BDM for MOTOROLA MPC5xx TYPE BRAND ECU ECU_TYPE K-TAG Car for FORD BOSCH EDC 16C34-2.20 1060 Car for FIAT BOSCH EDC 16C39 1070 Car for SEAT BOSCH EDC16 1002 Car for SKODA BOSCH EDC16 1002 Car for VOLKSWAGEN

More information

Planning and Organisation of the automobile supply chain in Greece. Distribution, administration and information support logistics practices

Planning and Organisation of the automobile supply chain in Greece. Distribution, administration and information support logistics practices Malindretos-, 119-135 Planning and Organisation of the automobile supply chain in Greece. Distribution, administration and information support logistics practices Dr. George Malindretos Charokopeio University

More information

TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE

TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE PRESENTS TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE April, 0 Table of Contents 9 0 TrueMPG The goal of TrueMPG is to measure the actual miles per gallon of all

More information

BrazilianAutomotive Industry. Fernando Iervolino

BrazilianAutomotive Industry. Fernando Iervolino BrazilianAutomotive Industry Fernando Iervolino The Brazilian automotive industry represents almost 20% of its GDP Worldwide vehicle fleet ( x 1.000 ) 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

More information

Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES

Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES Chilton.- LABOR GUIDE 2012 DOMESTIC VEHICLES CHRYSLER, FORD Y GM... $ 3,000.- Chilton.- LABOR GUIDE 2012

More information

World Hybrid & Electric Vehicles Industry Study with Forecasts for 2018 & 2023 Study #3155 June 2014 $ pages

World Hybrid & Electric Vehicles Industry Study with Forecasts for 2018 & 2023 Study #3155 June 2014 $ pages World Hybrid & Electric Vehicles Industry Study with Forecasts for 2018 & 2023 Study #3155 June 2014 $6100 426 pages Abstract: This Freedonia industry study presents historical demand data for 2003, 2008

More information

P t ower rain 2020 Electric Vehicles Voice of the Customer Munich, 2010

P t ower rain 2020 Electric Vehicles Voice of the Customer Munich, 2010 Powertrain 2020 Electric Vehicles Voice of the Customer Munich, 2010 Contents Page A. Background Scarce resources and global regulations drive the 4 electrification of the powertrain B. Some good news

More information

Navigation System Satisfaction Stalls, J.D. Power Study finds

Navigation System Satisfaction Stalls, J.D. Power Study finds Navigation System Satisfaction Stalls, J.D. Power Study finds Lexus Ranks Highest among Luxury Brands for Fifth Consecutive Year; Toyota Ranks Highest among Mass Market Brands for Second Consecutive Year

More information

Connected Car Forecast: Global Connected Car Market to Grow Threefold Within Five Years

Connected Car Forecast: Global Connected Car Market to Grow Threefold Within Five Years chnology Roadmap : Global Connected Car Market to Grow Threefold Within Five Years February 2013 Version 1.0 chnology Roadmap 3 The global connected car market will be worth 39 billion in 2018 up from

More information

WI-FI OBD AUTO CHECKER is capable of communicating with vehicles which adopt following protocols:

WI-FI OBD AUTO CHECKER is capable of communicating with vehicles which adopt following protocols: Technical Specifications SSID: WiFiOBD IP: 192.168.0.10 Subnet: 255.255.255.0 Port: 35000 Range: 50 ft (Line of sight) Antenna: Internal Power Consumption: 0.75 Watts (With Power Switch) Wifi Standard:

More information

Press release. Associazione Nazionale Filiera Industria Automobilistica

Press release. Associazione Nazionale Filiera Industria Automobilistica Press release ITALIAN CAR MARKET: BACK TO 1996 LEVELS IN THE YEAR 2011 1,748,143 new registrations as a whole in 2011; December in deceleration by 15.3% and the automotive sector already weighed down by

More information

Automotive Finance and Leasing for Consumers in Europe

Automotive Finance and Leasing for Consumers in Europe Automotive Finance and Leasing for Consumers in Europe Report Prospectus January 2011 1 Prospectus contents Page What is the research? What is the rationale? How do dealerships surveyed break down? Which

More information

Bosch exchange for diesel Guaranteed, without compromise

Bosch exchange for diesel Guaranteed, without compromise Bosch exchange for diesel Guaranteed, without compromise Always a good substitute: Bosch exchange With all the quality of the original Bosch expertise for workshops Bosch is one of the world's leading

More information

AUTO SUPPLIERS LIMITED

AUTO SUPPLIERS LIMITED Honda 91048-PY3-003 Bearing 14.8 x 38 x 12 AS12666 Saginaw TC pump 62032RS Bearing 17 x 40 x 12 AS19988 Saginaw TC pump 62042RS Bearing 20 x 47 x 14 AS19989 Saginaw P/N Pump Bush, metal 0.750 x 0.875 x

More information

Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study

Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study Lexus Ranks Highest in Vehicle Dependability for Fifth Consecutive Year; General Motors Receives Eight Segment Awards;

More information

See more, feel more, experience more. Aftermarket Sunroofs

See more, feel more, experience more. Aftermarket Sunroofs See more, feel more, experience more Aftermarket Sunroofs Clear as daylight: The advantages of a sunroof Webasto roof systems If you are on the road, you want to experience maximum comfort. What can be

More information

Conquest Sales: Why Conquesting New Vehicle Sales is More Important Than Ever SOLD. www.lead2show.com

Conquest Sales: Why Conquesting New Vehicle Sales is More Important Than Ever SOLD. www.lead2show.com Conquest Sales: Why Conquesting New Vehicle Sales is More Important Than Ever SOLD www.lead2show.com OVERVIEW PART 1 Executive Summary 3 PART 2 Conquesting 4 PART 3 Conquesting Marketing Strategies 4-5

More information

Version 01 Valid from Shock Absorbers for Passenger Cars

Version 01 Valid from Shock Absorbers for Passenger Cars Version 01 Valid from 01.2014 Shock Absorbers for Passenger Cars Index ALFA ROMEO 1-2 AUDI 2-6 BMW 7-15 CHERY 15 CHRYSLER 16 CITROEN 16-17 DAEWOO 17-18 DAIHATSU 18-20 DODGE 20 FIAT 20-21 FIAT CMV 21 FORD

More information

Inside Toyota's 'Books of Knowledge'

Inside Toyota's 'Books of Knowledge' Page 1 of 5 Other Editions: Digital Edition Print Automotive News Europe China AutoWeek Subscribe Allan Kam No Public Profile Edit Account Home OEMs & Suppliers Retail Europe/Asia Auto Shows Data Opinion

More information

2014 Manufacturer Volume Status. Large- and Intermediate-Volume Manufacturer 2014 Vehicle Production Delivered for Sale in OR

2014 Manufacturer Volume Status. Large- and Intermediate-Volume Manufacturer 2014 Vehicle Production Delivered for Sale in OR State of Oregon Department of Environmental Quality 2014 Zero Emissions Vehicle Credits Oregon implements California s rules for Zero Emission Vehicles as allowed under section 177 of the federal Clean

More information

/km in 2005 to 127 in 2013, already exceeding the 2015 target value on average.

/km in 2005 to 127 in 2013, already exceeding the 2015 target value on average. www.theicct.org BRIEFING JUNE 2014 CO 2 emissions from new passenger cars in the EU: Car manufacturers performance in 2013 The purpose of this briefing document is to expand upon the overall EU fleet CO

More information

MARŞ MOTORU KÖMÜRLERİ CARBON BRUSHES FOR STARTERS BOSCH DENSO FIAT FIAT-DENSO HITACHI MANDO MELROE MELCO MITSUBA DELCO - REMY VALEO

MARŞ MOTORU KÖMÜRLERİ CARBON BRUSHES FOR STARTERS BOSCH DENSO FIAT FIAT-DENSO HITACHI MANDO MELROE MELCO MITSUBA DELCO - REMY VALEO MARŞ MOTORU KÖMÜRLERİ CARBON BRUSHES FOR STARTERS BOSCH DENSO FIAT FIAT-DENSO HITACHI MANDO MELROE MELCO MITSUBA DELCO - REMY VALEO MARŞ MOTORU KÖMÜRLERİ/STARTER BRUSHES - Replacing BOSCH BSX 233 (4) 1

More information

Germany GERMANY Q HIGHLIGHTS COVERAGE CONTENT. Country Statistics for Germany

Germany GERMANY Q HIGHLIGHTS COVERAGE CONTENT. Country Statistics for Germany GERMANY Q2 2008 HIGHLIGHTS Germany COVERAGE The area covers the country of Germany. The NAVTEQ map of Germany covers 100% of the population as Prime Coverage. This release includes 1,066,947 Km of roads

More information

All replacement hub units are not created equal. What you don t know can cost you time, money, and customers.

All replacement hub units are not created equal. What you don t know can cost you time, money, and customers. All replacement hub units are not created equal. What you don t know can cost you time, money, and customers. Premium quality vs. value grade Before you get the hubs, get the facts. As a supplier of original

More information

New Jersey Motor Vehicle Warranty Act

New Jersey Motor Vehicle Warranty Act New Jersey Motor Vehicle Warranty Act 2005 Annual Report State of New Jersey Office of the Attorney General Division of Consumer Affairs Lemon Law Unit Jon S. Corzine Governor Zulima V. Farber Kimberly

More information

Vehicles Theft Figures Sweden 2010

Vehicles Theft Figures Sweden 2010 Vehicles Theft Figures Sweden 2010 Sourse: Larmtjänst AB/Vägtrafikregistret/ EF systemet Sida 1 INDEX Overview with explanations 3 Cars 4-9 (Type of crime noted when wanted ) (7) Lorries 10-14 Trailers

More information

GLOBAL CAR MARKET NEW-CAR SALES 2016-Q1. Analysis completed: June All Rights Reserved JATO Dynamics Ltd 1

GLOBAL CAR MARKET NEW-CAR SALES 2016-Q1. Analysis completed: June All Rights Reserved JATO Dynamics Ltd 1 GLOBAL CAR MARKET NEW-CAR SALES 2016-Q1 Analysis completed: June 2016 All Rights Reserved JATO Dynamics Ltd 1 DEFINITIONS The figures contained in this paper include data from the different solutions of

More information

China's Car Industry Competition Map

China's Car Industry Competition Map 1 YU Jin Business School of Hohai University, Nanjing, China China's Car Industry Competition Map Peter Drucker, the famous American management master, has once called the auto industry the "industry of

More information

Reducing CO2 Emissions from New Cars: A Study of Major Car Manufacturers' Progress in 2006. November 2007

Reducing CO2 Emissions from New Cars: A Study of Major Car Manufacturers' Progress in 2006. November 2007 Reducing CO2 Emissions from New Cars: A Study of Major Car Manufacturers' Progress in 2006 November 2007 1 Reducing CO2 Emissions from New Cars: A Study of Major Car Manufacturers' Progress in 2006 November

More information

May 2014. Certified Pre-Owned Vehicles: Accelerating Forward

May 2014. Certified Pre-Owned Vehicles: Accelerating Forward May 2014 Certified Pre-Owned Vehicles: Accelerating Forward Certified Pre-Owned Sales (millions) TABLE OF CONTENTS The Genesis of Certified Pre-Owned... 2 Consumer & Dealer Sentiment Aligned... 3 Late

More information

Land Rover Discovery Sport

Land Rover Discovery Sport factor AEB Fitment - Standard volumes manufacturers: alfa romeo audi bentley Land Rover Discovery Sport bmw cadillac chevrolet chrysler/jeep citroen dacia fiat ford geely great wall honda hyundai infiniti

More information

Fiat Group Automobiles

Fiat Group Automobiles Fiat Group Automobiles A review of our past Sergio Marchionne April 21, 2010 Fiat Investor Day 1 Trading profit ( mn) Net revenues ( bn) Performance over last plan period Trading margin (4.2)% (1.4)% 1.2%

More information

STATISTICAL REVIEW OF THE CANADIAN AUTOMOTIVE INDUSTRY: 2001 EDITION

STATISTICAL REVIEW OF THE CANADIAN AUTOMOTIVE INDUSTRY: 2001 EDITION STATISTICAL REVIEW OF THE CANADIAN AUTOMOTIVE INDUSTRY: 2001 EDITION Aerospace and Automotive Branch Industry Canada 235 Queen Street Ottawa, Ontario K1A OH5 Tel: (613) 952-7254 Fax: (613) 952-8088 E-mail

More information

SPCMAX V Jun-07

SPCMAX V Jun-07 SPCMAX V2007-2 Jun-07 DIESEL (COMPLETO) ALFA ROMEO Averias Mediciones PinOut BOSCH EDC 15C0 (COMMON RAIL) x x x BOSCH EDC 15CF3/15C7 (COMMON RAIL) x x BOSCH EDC 15 PSA x BOSCH EDC 15V PSA x BOSCH EDC 16CF3/16C8

More information

Investing into South Africa s Automotive Industry

Investing into South Africa s Automotive Industry Investing into South Africa s Automotive Industry South Africa at a glance Area 1,22 million km 2 Population 54 020 000 of which 43.3m African (80.2%); 4.77m Coloured (8.8%); 4.5m White (8.4%) and 1.34m

More information

LANCER BLUEBIRD / 160J / PATHFINDER / SUNNY GRAND CHEROKEE COLT / ECLIPSE / GALANT / LANCER / MONTERO

LANCER BLUEBIRD / 160J / PATHFINDER / SUNNY GRAND CHEROKEE COLT / ECLIPSE / GALANT / LANCER / MONTERO ZM-690 AUDI / MAZDA / NISSAN / VOLKSWAGEN HYUNDAI ELANTRA / MITSUBISHI COLT / GALANT / LANCER MITSUBISHI: M371X00171 MITSUBISHI: M371X16171 ZM-692 ZM-691 ZM-693 MITSUBISHI COLT / GALANT / LANCER / NISSAN

More information

A Consumer s Guide to the Arkansas Lemon Law

A Consumer s Guide to the Arkansas Lemon Law A Consumer s Guide to the Arkansas Lemon Law The Arkansas New Motor Vehicle Quality Assurance Act Arkansas Attorney General s Office Consumer Protection Division www.arkansasag.gov (800) 482-8982 (501)

More information

Customer Experience. Further excellence

Customer Experience. Further excellence Competence Development Compliance Customer Experience Further excellence Quality Sales Performance Sustainability Trust HOW CAN YOU CONTINUALLY ENHANCE CUSTOMER EXPERIENCE? DEALER NETWORK PERFORMANCE ASSESSMENTS

More information

India. Passenger Vehicle Market. Vivek Kumar Corporate Planning Maruti Suzuki India Ltd. April 20 th, 2011

India. Passenger Vehicle Market. Vivek Kumar Corporate Planning Maruti Suzuki India Ltd. April 20 th, 2011 India Passenger Vehicle Market Vivek Kumar Corporate Planning Maruti Suzuki India Ltd. April 20 th, 2011 1 Moving on to a different growth trajectory 2 Source: CLSA Resilience shown clearly in 2008-09

More information

Corporate Finance in the Automotive Arena. - Navigating the next decade. of auto industry transformation -

Corporate Finance in the Automotive Arena. - Navigating the next decade. of auto industry transformation - Corporate Finance in the Automotive Arena - Navigating the next decade of auto industry transformation - Jens Diehlmann Partner at IBM Global Business Services; Global Leader Captive Finance Agenda 1 Who

More information

BEST BETS HYUNDAI ACCENT. Overall Crash Test Rating... 5 Safety Features... 1 Rollover... 6 PM... 3 Repair Costs Warranty...

BEST BETS HYUNDAI ACCENT. Overall Crash Test Rating... 5 Safety Features... 1 Rollover... 6 PM... 3 Repair Costs Warranty... BEST BETS he following is our list of the highest rated vehicles in each size category. The ratings are based T on expected performance in nine important categories Combined Crash Rating, Safety Features,

More information

Economic and Market Outlook. EU Automobile Industry

Economic and Market Outlook. EU Automobile Industry Economic and Market Outlook EU Automobile Industry March 2015 Report 1 of 4 2015 CONTENTS EU ECONOMIC FORECASTS... 2 PASSENGER CARS... 4 REGISTRATIONS... 4 WORLD... 4 THE EUROPEAN UNION... 6 PRODUCTION...

More information

ADAS Geometry Speed Limits Extended Lane Camera Alert NAVTEQ Transport Toll Information Traffic Codes

ADAS Geometry Speed Limits Extended Lane Camera Alert NAVTEQ Transport Toll Information Traffic Codes NORWAY Q2 2008 HIGHLIGHTS Norway COVERAGE The area covers the country of Norway. The NAVTEQ map of Norway covers 100% of the population as Prime Coverage. This release includes 217,352 Km of roads (100%

More information

Automotive Industry and Market of Iran 2007

Automotive Industry and Market of Iran 2007 Brochure More information from http://www.researchandmarkets.com/reports/473730/ Automotive Industry and Market of Iran 2007 Description: Iran ranked as the 16th biggest automaker of the world in the year

More information

Global Alternative Fuel Light Vehicle Sales Forecast. April 2010 Mike Omotoso Senior Manager, Global Powertrain

Global Alternative Fuel Light Vehicle Sales Forecast. April 2010 Mike Omotoso Senior Manager, Global Powertrain Global Alternative Fuel Light Vehicle Sales Forecast April 2010 Mike Omotoso Senior Manager, Global Powertrain CAFE facts National Standard Removes State by State Uncertainty 2011 model year: 27.3 mpg

More information

Florentin AQUENIN Pauline BOUVIER Estelle BUCAILLE Edouard GIBERT Manon LEMIRE

Florentin AQUENIN Pauline BOUVIER Estelle BUCAILLE Edouard GIBERT Manon LEMIRE The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still

More information

Automotive Industry Prospects in Russia

Automotive Industry Prospects in Russia Automotive Industry Prospects in Russia Stanley Root Partner, Automotive Industry Leader PricewaterhouseCoopers in Russia Introduction: An industry transformed in 10 years In May 2008, Prime Minister Putin

More information

Euro NCAP installation check of Römer Kidfix 2013 /2014.

Euro NCAP installation check of Römer Kidfix 2013 /2014. Euro NCAP installation check of 2013 /2014. As of January 2013 Euro NCAP checks if popular CRS can be installed in the cars on test as part of the Child Occupant Rating. Child Restraint System (CRS) installation

More information

EXECUTIVE SUMMARY. Digital Radio UK is instigating an action plan to ensure a great radio experience on digital dashboards.

EXECUTIVE SUMMARY. Digital Radio UK is instigating an action plan to ensure a great radio experience on digital dashboards. EXECUTIVE SUMMARY Consumers love digital radio in cars, and DAB digital radio is increasingly becoming the norm; 58% of new cars now come with DAB as standard. However, the introduction of connected cars

More information

ISO/TS 16949 Automotive Quality Management

ISO/TS 16949 Automotive Quality Management ISO/TS 16949 Automotive Quality Management Product Guide ISO/TS 16949 What is Automotive Quality Management? ISO/TS 16949 is the globally recognized quality management standard for the automotive industry.

More information

Oct 2015, Daan Nap, Sales Manager North Western Europe, Ecomobiel emobility 2015-2020 ABB EV Charging infrastructure EV NL in perspective

Oct 2015, Daan Nap, Sales Manager North Western Europe, Ecomobiel emobility 2015-2020 ABB EV Charging infrastructure EV NL in perspective Oct 2015, Daan Nap, Sales Manager North Western Europe, Ecomobiel emobility 2015-2020 ABB EV Charging infrastructure EV NL in perspective Peak oil? Did the stone age end because of a lack of stones? Disruptive

More information

How to gradually shift from traditional ITS towards Autonomous Driving: GNSS as the core technology Alberto Fernández Wyttenbach

How to gradually shift from traditional ITS towards Autonomous Driving: GNSS as the core technology Alberto Fernández Wyttenbach 44 TH ASECAP STUDY & INFORMATION DAYS 2016 How to gradually shift from traditional ITS towards Autonomous Driving: GNSS as the core technology Alberto Fernández Wyttenbach Intercontinental Hotel 25 May

More information