European truck aftersales 2030

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "European truck aftersales 2030"

Transcription

1 European truck aftersales 2030 Securing the most profitable business Study Munich, December 2015

2 Management summary Why react? Pressure points within the aftermarket environment for OEMs What to do? OEMs should do their homework and think innovative > Aftersales is the most profitable business throughout the different business models of OEMs, dealers and additional vehicle related services > And when it comes to customer expectations, uptime is the most relevant factor that needs to be translated into OEMs' offerings Considering the customers' real demand for low and transparent total cost of ownership (TCO) > The simpler it sounds, the tougher it gets Strong competition is building up along the complete aftersales distribution chain serving the different customer needs: Suppliers are gaining business relevance driven by forward integration and access to the customer interface Independent wholesalers are gaining power from consolidation, bundling purchasing power and setting up their own workshop concepts supported by private equity Independent workshops are becoming genuine competitors to OEMs due to their strong flexibility and fair value repairs > We identified a two-step approach to reach the next level in aftersales business: Five success factors along the distribution chain to set the baseline A must: (1) Fair value repair work, (2) Connected truck services, (3) Smart lifecycle approach, (4) Optimization of wholesale/delivery and (5) Customer demand oriented all-in-one services However, ensuring OEMs' market leadership will take more than just fulfilling the basics Disruptive business models of the future require innovative approaches to develop your service scenario 2030! 2

3 We interviewed >30 experts in leading positions across the complete distribution chain to confirm our hypotheses Selected interviewees and introductory quotes "The uptime principle applies not only to the truck, but to the complete truck/trailer combination. Total cost of ownership needs to be top-notch." Director of a leading logistics provider "Customers expect uptime. Everything else is secondary [ ] So far OEMs still focus on their own interests, often ignoring real customer requirements." CEO of an assistance provider "We include everything in our repair system with our premium or competence service partners [ ] All services are connected by telematics [ ] that allows for complete vehicle management [ ]." CEO of a trailer company "Truck producers need to convert to mobility providers and need to understand the requirements and framework conditions within the logistics business." Director of a leading logistics provider "Uptime principle and TCO are the main criteria for us [ ] We have cooperations, e.g. with a cooling system supplier, to allow our customers a shop-in-shop and one-stop solution." Product manager of a one-stop fullservice concept Customer-owned workshops are well specialized for the operators' needs if OEMs are not able to fulfill them [ ] Independent workshops are gaining business relevance." CEO of a commercial vehicle provider 3

4 Why react? Pressure points within the aftermarket environment for OEMs 4

5 Aftersales is a key profit driver across the OEM organization But profitable business is coming under pressure Aftersales profit pool For OEMs, aftersales is a major profit driver even though it represents only a small portion of revenues Aftersales New truck sales Parts business Revenues Gross margin ~25-50% ~0-5% Profits Service business Increasing focus on workshop absorption rate in dealer business case underlies the importance of aftersales in retail business Workshop absorption rate = Share of fixed costs that can be covered with gross profits from aftersales Fixed costs of dealership Gross profit from aftersales (workshop) >100% 0% Additional vehicle related services Additional profit pools based on innovative business models related to services, e.g. predictive maintenance, fleet management, etc. Selected companies demonstrate the importance of this: > Average growth rates of 20-30% in recent years > Profitability between 5-15% Typical OEM business Typical dealer business "Asset-light business models" 5

6 The current aftermarket environment is changing All players want to secure their piece of the profitable aftermarket Today's pressure points Margins of traditional players are increasingly coming under pressure Higher quality of vehicles, higher pressure in segment II and III, etc. Small workshops have a lack of efficiency advantages compared to large workshops Even higher margin pressure Suppliers are starting forward integration Gaining business relevance for end customers and workshops IAM wholesalers are increasingly gaining power Consolidation, bundling and own workshop concepts IAM workshops offer strong flexibility and fair value repairs They are becoming genuine competitors to OEMs Intermediaries are pushing into the market New business models are changing the whole aftermarket structure 6

7 The aftermarket business is set to change dramatically Disruptive business models require new ways of thinking for each player Future pressure points Maintenance and repair processes are changing dramatically through digitization Disruptive thinking required from all players Total transparency will put margins under ever greater pressure New concepts are crucial for all players Autonomous trucks offer very high safety standards Crash repair will decline, impacting parts & service sales and insurance products Service factories will emerge A maximum of efficiency and process automation will lead to the replacement of today's workshop landscape The owner of the data will steer the process and win the race However, data ownership is still unclear Customer interfaces of workshops are significantly reduced, workshops are only a fulfillment partner Value added needs to be identified 7

8 What to do? OEMs should do their homework and think innovative 8

9 A two-step approach is needed to move your aftersales business to the next level and thus boost your future profit! Two-step approach for OEMs I Do your homework 1 Fair value repair work > Offer lower-specification parts, e.g. via second brand, to address older vehicles and more pricesensitive customers > Segment targeted by OEMs themselves via remanufacturing original parts, by OES via (remanufacturing) identical parts and by third party players via copy parts 2 Connected truck service > Offer connected services to increase transport efficiency and value for customers and tap into new profit pools (e.g. vehicle management, load monitoring, driver mgmt., logistics mgmt., time/legal mgmt.) 3 Smart lifecycle approach > Understanding the market requirements to optimize the lifecycle of a truck demands intensive customer and market knowledge > Develop an appropriate pricing strategy to increase the truck's residual value Distribution chain (OE channel extract) OEM HQ OEM NSC OEM own retail/ authorized workshop 4 Optimization of wholesale/delivery > Forward integration into wholesale and workshops to defend/increase market shares, skim revenues/profits in supply chain and gain additional know-how about customer needs > Delivery performance is a key success factor for truck wholesalers, more important than price, as customers increasingly require a high number of deliveries to minimize downtimes 5 Customer demand oriented all-inone services > Service contracts along the entire lifecycle to maximize customer loyalty > Serve increasing customer demands for immediate parts availability and complete repairs for truck and trailer in a one-stop service 24/7 > Cooperation as an additional lever, e.g. with insurance companies Doing the basic things right will keep you on track to stay on a par with your competitors II think and act innovative! Same day delivery Prediction SMART MOBILITY Integrated solutions Online check-in REMOTE DIAGNOSTICS AUTOMATED TRUCK COST/TCO EFFICIENCY Real-time data Differentiated offering via multibrand Smart logistics Vehicle specialization and standardization ON-DEMAND SHARED MOBILITY Augmented reality Applications LAST MILE CONCEPT TELEMATICS SOLUTIONS Service factories Value based pricing SMART DATA DIGITIZATION Seamless customer journey Aftersales cooperation Player transparency e-tracking service DISRUPTION Fleet management Dynamic pricing COMMUNITY ONE-STOP SHOPPING Professionalization but doing more being innovative and breaking down borders will boost you to the next level! 9

10 I Do your homework Five success factors are identified along the distribution chain A must for each OEM to set the baseline Success factors in commercial vehicle aftermarket 1 Fair value repair work > Offer lower-specification parts, e.g. via second brand, to address older vehicles and more pricesensitive customers > Segment targeted by OEMs themselves via remanufacturing original parts, by OES via (remanufacturing) identical parts and by third party players via copy parts 2 Connected truck service > Offer connected services to increase transport efficiency and value for customers and tap into new profit pools (e.g. vehicle management, load monitoring, driver mgmt., logistics mgmt., time/legal mgmt.) 3 Smart lifecycle approach > Understanding the market requirements to optimize the lifecycle of a truck demands intensive customer and market knowledge > Develop an appropriate pricing strategy to increase the truck's residual value Distribution chain (OE channel extract) OEM HQ OEM NSC OEM own retail/ authorized workshop 4 Optimization of wholesale/delivery > Forward integration into wholesale and workshops to defend/increase market shares, skim revenues/profits in supply chain and gain additional know-how about customer needs > Delivery performance is a key success factor for truck wholesalers, more important than price, as customers increasingly require a high number of deliveries to minimize downtimes 5 Customer demand oriented all-inone services > Service contracts along the entire lifecycle to maximize customer loyalty > Serve increasing customer demands for immediate parts availability and complete repairs for truck and trailer in a one-stop service 24/7 > Cooperation as an additional lever, e.g. with insurance companies 10

11 II think and act innovative! Ensuring OEMs' market leadership will take more than just fulfilling the basics Innovative/disruptive approaches required Service scenario 2030 Prediction Integrated solutions REMOTE DIAGNOSTICS COST/TCO EFFICIENCY Differentiated offering via multibrand Smart logistics ON-DEMAND SHARED MOBILITY Augmented reality Applications LAST MILE CONCEPT TELEMATICS SOLUTIONS Service factories Value based pricing SMART DATA DIGITIZATION Seamless customer journey Aftersales cooperation Player transparency e-tracking service DISRUPTION Fleet management Dynamic pricing COMMUNITY Vehicle specialization and standardization ONE-STOP SHOPPING Professionalization Same day delivery SMART MOBILITY Online check-in AUTOMATED TRUCK Real-time data 11

12 II think and act innovative! Our vision of a service scenario

13 Roland Berger Our credentials 13

14 Roland Berger's Automotive Competence Center The leading consultancy for the automotive industry Roland Berger Automotive Competence Center We support all major players in the automotive industry OEMs, suppliers, service providers and financial investors We regularly carry out projects in all functional areas We are thought leaders, offering proven tools and solutions We continuously deliver top quality to our clients Over 2,000 projects across the globe, serving all major clients in the automotive industry 14

15 2012_01_19_Truck_Transport_2030_DRAFTv23.pptx 1 Our special expertise in the truck business and aftersales Proven in numerous projects and cutting-edge studies Our value proposition Truck business Aftersales On the road toward the autonomous truck Opportunities for OEMs and suppliers Service differentiation Delivering the service that customers really want Connected trucks The road to future profit pools Online automotive parts sales The rise of a new channel Transportation 2030 Impacting the commercial vehicle industry January 2012 Transportation 2030 Impacting the commercial vehicle industry STUDIE Werkstattportale in Deutschland Wer wird der "Google" für Werkstattleistungen? Workshop portals in Germany Who will be the "Google" of repair shop services? München, Februar 2013 Truck industry 2020 The future is global Tire aftermarket in Germany Players, business models and margins in the German market 15

16

Truck aftersales: Roadmap to excellence. Roland Berger Strategy Consultants GmbH Automotive Competence Center July. 2014

Truck aftersales: Roadmap to excellence. Roland Berger Strategy Consultants GmbH Automotive Competence Center July. 2014 Truck aftersales: Roadmap to excellence Roland Berger Strategy Consultants GmbH Automotive Competence Center July. 2014 Executive summary In recent years, the importance of commercial vehicle aftersales

More information

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute

More information

MORE PROFITABLE SALES STRATEGIES.

MORE PROFITABLE SALES STRATEGIES. 1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your

More information

Laptops on 4 wheels. New service processes for the automotive industry. Marko Weiße ProSTEP ivip Symposium 2006 26.04.2006

Laptops on 4 wheels. New service processes for the automotive industry. Marko Weiße ProSTEP ivip Symposium 2006 26.04.2006 Laptops on 4 wheels New service processes for the automotive industry ProSTEP ivip Symposium 2006 26.04.2006 Todays independent electronic systems from different suppliers will be integrated in the future

More information

Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication

Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication Discussion Paper Jong-Seo Kim October 2014 1 If challenges can be overcome a large commercial opportunity for

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

SALES EXCELLENCE ACROSS MULTIPLE MARKETS.

SALES EXCELLENCE ACROSS MULTIPLE MARKETS. 1 CASE STUDY MSXI SALES EXCELLENCE SALES EXCELLENCE ACROSS MULTIPLE MARKETS. fueled by challenge. powering success.sm 2 BRINGING YOUR SALES PROCESSES UP TO SPEED. MSXI was asked by a premium manufacturer

More information

MORE TRAFFIC FOR YOUR BUSINESS.

MORE TRAFFIC FOR YOUR BUSINESS. 1 MSXI SERVICE LEAD MANAGEMENT MORE TRAFFIC FOR YOUR BUSINESS. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. The MSXI Service Lead Management Solution assists OEMs, NSCs and dealerships

More information

Automotive After Sales 2015

Automotive After Sales 2015 A Automotive After Sales 2015 Are you ready for the battle? Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales

More information

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group 2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services

More information

3.2 Realization of economies of scale

3.2 Realization of economies of scale 24 Competing in the Global Truck Industry Emerging Markets Spotlight 3.2 Realization of economies of scale Modular systems with a high percentage of non-variable parts are necessary As a result of market

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

HOW TELEMATICS KEEPS CUSTOMERS IN THE LOYALTY LOOP

HOW TELEMATICS KEEPS CUSTOMERS IN THE LOYALTY LOOP HOW TELEMATICS KEEPS CUSTOMERS IN THE LOYALTY LOOP INTEGRATING LOYALTY INTO EVERY INTERACTION It s no wonder that car owner satisfaction is up around 70%. 1 Over the last decade, vehicle reliability has

More information

Automotive CRM Shared Service Centres: Enabling Customer Dialogue

Automotive CRM Shared Service Centres: Enabling Customer Dialogue Automotive the way we see it Automotive CRM Shared Service Centres: Enabling Customer Dialogue A Smart Approach to Fast, Efficient and High Quality CRM Execution Under the guiding principle of profitable

More information

www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok,

www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok, www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok, Thailand A DEALERSHIP OPPORTUNITY WITH A LEADING COMPANY AWAITS

More information

Non-Stop Manufacturing Excellence. Automotive. Answers for industry.

Non-Stop Manufacturing Excellence. Automotive. Answers for industry. Non-Stop Manufacturing Excellence. Automotive Answers for industry. Answers to your challenges How can the potential of emerging markets be best economically tapped? What possibilities are there of reducing

More information

Customer Management & Experience

Customer Management & Experience 1 Customer Management & Experience Roland Berger perspectives on client-centric banking Dubai, 07 May 2013 2 Executive Summary Customer Management is the conscious effort to maximize revenue by building

More information

>50% THE POWER OF CUSTOMER DATA

>50% THE POWER OF CUSTOMER DATA 6 THE POWER OF CUSTOMER DATA Retaining a customer and selling him the next car is at the heart of automotive sales. Customer value management designed for this purpose has cost a lot of money, created

More information

FLEET MANAGEMENT DRIVING AMERICA S BUSINESS PRODUCTIVITY

FLEET MANAGEMENT DRIVING AMERICA S BUSINESS PRODUCTIVITY SPECIAL ADVERTISING SECTION // LOGISTICS OUTSOURCING FLEET MANAGEMENT DRIVING AMERICA S BUSINESS PRODUCTIVITY Clockwise, from top left: A Ryder maintenance facility; ARI experts perform a site inspection;

More information

Software for Auto Service and Tire Dealers

Software for Auto Service and Tire Dealers Software for Auto Service and Tire Dealers Driving Business Performance Contents 3 Company Background 4 VAST Enterprise Retail Overview 5 Streamline the Repair Estimating Process 6 Quickly Quote and Sell

More information

About Redtail Telematics

About Redtail Telematics Company Overview About Redtail Telematics Redtail was established to explore the potential of GPS technology; turning location and accelerometer data into meaningful insight for consumers, fleet managers,

More information

Winning in North America. Bruno Biasiotta, President Market Group Americas, Philips Lighting

Winning in North America. Bruno Biasiotta, President Market Group Americas, Philips Lighting Winning in North America Bruno Biasiotta, President Market Group Americas, Philips Lighting 1 Key takeaways Philips is the leader in Lighting in the attractive North America market We are transforming

More information

Cooperating with Customers On Warranty & Reverse Logistics: Taking the Pain Out of Warranty Returns

Cooperating with Customers On Warranty & Reverse Logistics: Taking the Pain Out of Warranty Returns Cooperating with Customers On Warranty & Reverse Logistics: Taking the Pain Out of Warranty Returns Automotive Aftermarket Suppliers Association July 2015 Delivered by UPS : Taking the Pain Out of Warranty

More information

2015 Global PLM Services in Discrete Manufacturing Company of the Year Award

2015 Global PLM Services in Discrete Manufacturing Company of the Year Award 2015 2015 Global PLM Services in Discrete Manufacturing Company of the Year Award Frost & Sullivan 1 We Accelerate Growth Background and Company Performance Industry Challenges The industrial sector experienced

More information

Fleet Management Best Practices for Equipment Distributors

Fleet Management Best Practices for Equipment Distributors www.equip-soft.com > Resources > White Papers Fleet Management Best Practices for Equipment Distributors How Technology Can Help you Maximize Profits in Fleet Management www.equip-soft.com Fleet Management

More information

Internal Transformation for IoT Business Model Reshapes Connected Industrial Vehicles

Internal Transformation for IoT Business Model Reshapes Connected Industrial Vehicles Internal Transformation for IoT Business Model Reshapes Connected Industrial Vehicles With its Corporate Office in London and operations in 190 countries, CNH Industrial N.V. is a global leader in capital

More information

Nokia Siemens Networks Device Management Solution Executive summary

Nokia Siemens Networks Device Management Solution Executive summary NOKIA SIEMENS NETWORKS DEVICE MANAGEMENT SOLUTION Nokia Siemens Networks Device Management Solution Executive summary 2/6 NOKIA SIEMENS NETWORKS DEVICE MANAGEMENT SOLUTION 1. Introduction In today s markets,

More information

Own or lease: are you making the right choice for your truck fleet?

Own or lease: are you making the right choice for your truck fleet? Article Own or lease: are you making the right choice for your truck fleet? 40 Volume 5 Issue 1 Do you know if leasing versus owning your fleet of trucks is the right choice? Many fleet owners may answer

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH Frost & Sullivan 2015 1 "We Accelerate Growth" Contents Background and Company Performance... 3 Industry Challenges... 3 Customer Impact and Business Impact... 4 Conclusion... 6 Significance of Customer

More information

Deutsche Post DHL Group to foster global growth through pioneering innovation approach

Deutsche Post DHL Group to foster global growth through pioneering innovation approach Deutsche Post DHL Group to foster global growth through pioneering innovation approach DHL Innovation Center redesigned to speed development of game-changing new services and collaboration with customers

More information

The Internet of Things. Giles Norman MobileFirst Consulting Manager, IBM. Daniel Dombach Director EMEA, Industry Solutions, Zebra Technologies

The Internet of Things. Giles Norman MobileFirst Consulting Manager, IBM. Daniel Dombach Director EMEA, Industry Solutions, Zebra Technologies The Internet of Things Giles Norman MobileFirst Consulting Manager, IBM Daniel Dombach Director EMEA, Industry Solutions, Zebra Technologies Internet of Things Daniel Dombach Director EMEA Industry Solutions

More information

Training Program Worldwide 2016 Management Training. August 2015. Global Training The finest automotive learning. Stand 08/2015 1

Training Program Worldwide 2016 Management Training. August 2015. Global Training The finest automotive learning. Stand 08/2015 1 Training Program Worldwide 2016 August 2015 Global Training The finest automotive learning. Stand 08/2015 1 MANAGEMENT TRAINING 4 Newcomer 4 M0021Q Qualification Program for Junior Management Mercedes-Benz

More information

Sales, marketing and aftersales consulting.

Sales, marketing and aftersales consulting. we keep you ahead consulting Sales, marketing and aftersales consulting. Keeping your customers in focus. Product and market analysis Financial controlling Strategy Active customer management Sales and

More information

WORLD CLASS CUSTOMER SERVICE

WORLD CLASS CUSTOMER SERVICE SMART SERVICES WORLD CLASS CUSTOMER SERVICE Whether you run one trailer, or operate a large fleet located across multiple European countries, the ability to plan and control your operating costs is essential

More information

Supplier Strategies for e-tailing Success A Fresh Look at e-tailing, Online Shopping And the Aftermarket

Supplier Strategies for e-tailing Success A Fresh Look at e-tailing, Online Shopping And the Aftermarket A Fresh Look at e-tailing, Online Shopping And the Aftermarket Automotive Aftermarket Suppliers Association November 2015 Delivered by UPS A Fresh Look at e-tailing, Online Shopping and the Aftermarket

More information

Service Relationship Management Driving Uptime in Commercial Vehicle Maintenance and Repair

Service Relationship Management Driving Uptime in Commercial Vehicle Maintenance and Repair Service Relationship Management Driving Uptime in Commercial Vehicle Maintenance and Repair Table of Contents 1 About Decisiv 2 Introduction 3 Quality and Process Improvements 4 Efficiency Metrics for

More information

MICHELIN. Acquires Sascar, Brazil s Leading Digital Fleet Management Company. June 9, 2014

MICHELIN. Acquires Sascar, Brazil s Leading Digital Fleet Management Company. June 9, 2014 MICHELIN Acquires Sascar, Brazil s Leading Digital Fleet Management Company June 9, 2014 1 Michelin Acquires Sascar June 9, 2014 Disclaimer "This presentation is not an offer to purchase or a solicitation

More information

Services the Next Level. How Industry Services from Siemens help you discover a new source of competitive advantage. siemens.com/industry-services

Services the Next Level. How Industry Services from Siemens help you discover a new source of competitive advantage. siemens.com/industry-services Services the Next Level How Industry Services from Siemens help you discover a new source of competitive advantage siemens.com/industry-services Digitization challenge or untapped opportunity? As the new

More information

Marketing & Sales Competence Center

Marketing & Sales Competence Center Franchising The Roland Berger approach Marketing & Sales Competence Center July, 2009 1 Franchise systems attract growing interest and gain importance Roland Berger Strategy Consultants know how to succeed

More information

The Digital Transformation of Industry

The Digital Transformation of Industry The Digital Transformation of Industry Lunch debate Klaus Fuest 7th European Innovation Summit, December 8, 2015, Brussels Three waves of digital transformation Significant influence on gross value added

More information

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers

More information

Best-Run Dealer Business Management

Best-Run Dealer Business Management Solution in Detail Automotive Executive Summary Contact Us Best-Run Dealer Business Next Generation of Retail Auto Dealers Auto Retail Transformation Customer Centricity Today s auto dealers consistently

More information

Navigating Uncertainty: Keys to Success in a Changing Environment

Navigating Uncertainty: Keys to Success in a Changing Environment Navigating Uncertainty: Keys to Success in a Changing Environment CAIB 37 Annual Conference Presentation November 2010 A new reality for banking: managing uncertainty Banks are facing a new environment

More information

Improving Dealership Operations With the DCM Dealer Capabilities Model

Improving Dealership Operations With the DCM Dealer Capabilities Model QMA/AMI Management LLC Automotive Retail & Distribution Business Advisory Services Improving Dealership Operations With the DCM Dealer Capabilities Model What do we do first? How do we stay focused? WHAT

More information

OEM After Sales Strategy

OEM After Sales Strategy Automotive INSIGHT OEM After Sales Strategy The case for iovation With sales of new cars slowing and profit margins decreasing, after sales is becoming an increasing important source of revenue for many

More information

AutomotiveConnect: Heavy Equipment

AutomotiveConnect: Heavy Equipment AutomotiveConnect: Heavy Equipment Driving Performance in the Digital World Manufacturers of heavy equipment are re-examining the way they do business to address market disruptions and changing customer

More information

CUSTOMER-FIRST MERCHANDISING STRATEGY

CUSTOMER-FIRST MERCHANDISING STRATEGY CUSTOMER-FIRST MERCHANDISING STRATEGY Price and promotion are two of the most important levers a retailer can pull but doing them right isn t easy. Competition is fierce as discounters and pure online

More information

Automotive Solution Brief for Dealer and Vehicle Management

Automotive Solution Brief for Dealer and Vehicle Management 4most Enterprise Manager powered by SAP Business One Automotive Solution Brief for Dealer and Vehicle Management Run your business the way you want to! Anywhere Anytime On Any Device In Real-Time All of

More information

New rules for winners

New rules for winners New rules for winners Ensuring future automotive supplier competitiveness in the aftermarket 5th CLEPA Automotive Aftermarket Conference Cooperation of CLEPA and McKinsey & Company Andreas Cornet November

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

Trackunit Telematics Solution. for OEM

Trackunit Telematics Solution. for OEM Trackunit Telematics Solution for OEM Trackunit Telematics is an indispensable tool for improving your business through a deeper understanding of machine usage and customer behaviour. It enables you to

More information

Audi's Three Steps to a Winning CRM Strategy

Audi's Three Steps to a Winning CRM Strategy Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer

More information

Global Machine to Machine Smart Services

Global Machine to Machine Smart Services Global Machine to Machine Smart Services Connecting people, devices and systems vodacom.co.za/business M2M communications helping to reduce costs and improving efficiency and service to customers 2 Global

More information

Fleet business in BRIC and emerging markets. Munich, March 2014

Fleet business in BRIC and emerging markets. Munich, March 2014 Fleet business in BRIC and emerging markets Munich, March 2014 Now is the time to prepare for future growth in fleet business Especially in BRIC and emerging countries in Asia and S. America Executive

More information

Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service

Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service White Paper Jasper Technologies, Inc. 02 For more information about becoming a service

More information

2015 Canadian Cellular M2M and IoT Market Leadership Award

2015 Canadian Cellular M2M and IoT Market Leadership Award 2015 Canadian Cellular M2M and IoT Market Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Market Leadership of Rogers Communications... 4 Conclusion... 6

More information

FleetBoard Vehicle Management Reduce consumption. Increase efficiency. For all brands.

FleetBoard Vehicle Management Reduce consumption. Increase efficiency. For all brands. A Daimler company FleetBoard Vehicle Management Reduce consumption. Increase efficiency. For all brands. best brand Optimal Fleet Management with FleetBoard! Perfectly Suited for Long-Distance, Distribution

More information

ABSTRACT. Service Based Manufacturing Strategies Implication for Product Development, Production and Service Operations in Global Companies

ABSTRACT. Service Based Manufacturing Strategies Implication for Product Development, Production and Service Operations in Global Companies ABSTRACT Service Based Manufacturing Strategies Implication for Product Development, Production and Service Operations in Global Companies Ulf Karlsson Ph.D. MTH International 40 Linbrook Road West Hartford

More information

Four Ways to Attract High Value Consumers

Four Ways to Attract High Value Consumers A consumer insight study sponsored by Assurant Solutions. Who s Buying Vehicle Service Contracts? and Keep Them Coming Back. The automobile buying experience has changed dramatically, and consumers are

More information

Fleet Optimization with IBM Maximo for Transportation

Fleet Optimization with IBM Maximo for Transportation Efficiencies, savings and new opportunities for fleet Fleet Optimization with IBM Maximo for Transportation Highlights Integrates IBM Maximo for Transportation with IBM Fleet Optimization solutions Offers

More information

E-Commerce and Inventory Management

E-Commerce and Inventory Management E-Commerce and Inventory Management Snyder, Rell National University rsnyder@nu.edu Hamdan, Basel Argosy University hamdan399@yahoo.com ABSTRACT The rise of the Internet has revolutionized the manner in

More information

The case for Centralized Customer Decisioning

The case for Centralized Customer Decisioning IBM Software Thought Leadership White Paper July 2011 The case for Centralized Customer Decisioning A white paper written by James Taylor, Decision Management Solutions. This paper was produced in part

More information

A variety of services for the driver, fleet management and haulage commissioning: Daimler at the transport logistic 2015 trade show

A variety of services for the driver, fleet management and haulage commissioning: Daimler at the transport logistic 2015 trade show Press-Information A variety of services for the driver, fleet management and haulage commissioning: Daimler at the transport logistic 2015 trade show April 20, 2015 FleetBoard: the key to boosting competitive

More information

EQUIPMENT RENTAL by George M. Keen, Senior Consultant

EQUIPMENT RENTAL by George M. Keen, Senior Consultant EQUIPMENT RENTAL by George M. Keen, Senior Consultant Rental is an interesting area to examine from a strategic point of view. Let's look at rental growth in the last 20 years. In 1987, did you consciously

More information

Procurement must be more than just cost cutting

Procurement must be more than just cost cutting Procurement must be more than just cost cutting In today s challenging environment, aggressive cost control has become a common theme in the pharmaceutical industry. It became fashionable later than in

More information

Dance of the giants What leading companies are doing to optimise their end-to-end supply network

Dance of the giants What leading companies are doing to optimise their end-to-end supply network ARTICLE Dance of the giants What leading companies are doing to optimise their end-to-end supply network By Robert Hart, TRACC Publications Editor EXECUTIVE SUMMARY Whether one agrees with the methodology

More information

Operations Practice. Excellence in Supply Chain Management

Operations Practice. Excellence in Supply Chain Management Operations Practice Excellence in Supply Chain Management 3 Foreword As the global business landscape continues to evolve, so do its challenges. New competitors are entering the market. Product life cycles

More information

NATIONAL PUBLIC SECTOR FLEET MANAGER CONFERENCE ASHLEY MORRIS, GM COMMERCIAL OCTOBER 2013

NATIONAL PUBLIC SECTOR FLEET MANAGER CONFERENCE ASHLEY MORRIS, GM COMMERCIAL OCTOBER 2013 NATIONAL PUBLIC SECTOR FLEET MANAGER CONFERENCE ASHLEY MORRIS, GM COMMERCIAL OCTOBER 2013 PAGE 2 TECHNOLOGY What sort of fleet system do you have? Internal or outsourced How adaptable is it to change?

More information

VOLVO GROUP VENTURE CAPITAL. Committed to Volvo Group s vision to become the world leader in sustainable transport solutions

VOLVO GROUP VENTURE CAPITAL. Committed to Volvo Group s vision to become the world leader in sustainable transport solutions VOLVO GROUP VENTURE CAPITAL Committed to Volvo Group s vision to become the world leader in sustainable transport solutions We drive new business growth and have a solid record of making winning investments

More information

Revisiting Roll-Ups Value Creation through ecommerce

Revisiting Roll-Ups Value Creation through ecommerce Revisiting Roll-Ups Value Creation through ecommerce Situation The concept of consolidating an industry by acquiring many small companies and rolling them up into a larger firm remains an intriguing path

More information

TRANSPARENCY THE KEYS TO RESCUING SERVICE PROFITS

TRANSPARENCY THE KEYS TO RESCUING SERVICE PROFITS TRUST AND PRICE TRANSPARENCY THE KEYS TO RESCUING SERVICE PROFITS CRITICAL FIXED OPS REVENUE AT RISK Changing Landscape Service department revenue has become increasingly important to the dealership s

More information

your total delivery solution

your total delivery solution your total delivery solution Since 1994, Diligent Delivery Systems has been providing professional contract delivery drivers, dedicated specifically to you, to help you better serve your customers. Today,

More information

In 2014 UNIWHEELS continued to improve its financial results

In 2014 UNIWHEELS continued to improve its financial results NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION, DIRECTLY OR INDIRECTLY, IN OR INTO THE UNITED STATES OF AMERICA, AUSTRALIA, CANADA, JAPAN OR ANY OTHER JURISDICTION WHERE TO DO SO WOULD BE UNLAWFUL In 2014

More information

Innovate automotive design and improve productivity, sales and services to grow and reach new markets.

Innovate automotive design and improve productivity, sales and services to grow and reach new markets. Software for the automotive industry Executive brief Innovate automotive design and improve productivity, sales and services to grow and reach new markets. 2 Innovate automotive design and improve productivity,

More information

The impact of the growing online market on the sanitary, heating & plumbing industry

The impact of the growing online market on the sanitary, heating & plumbing industry ROLAND BERGER STUDY The impact of the growing online market on the sanitary, heating & plumbing industry Munich/Amsterdam, October 2013 1 Our study of the impact of web shops on the SHP market shows that

More information

Trend Analysis: Connected Car 2015

Trend Analysis: Connected Car 2015 Consulting APP Cloud Trend Analysis: Connected Car 2015 The most important trends and challenges in vehicle telematics A study conducted by MBtech Consulting GmbH Preface Management summary 3 Objective

More information

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery The ServiceMax Whitepaper Executive Summary The time has come for field service organizations to also reap the benefits

More information

SAP ERP OPERATIONS SOLUTION OVERVIEW

SAP ERP OPERATIONS SOLUTION OVERVIEW SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.

More information

Contents Capital Markets Day

Contents Capital Markets Day Capital Markets Day Contents Capital Markets Day Introduction Digitalisation Streamlining central warehouse Break at 10.00 International strategy Supplier consolidation Business development & Innovation

More information

Vocabulary list Business English I

Vocabulary list Business English I Unit 1 Management (co-)founder consultant market value objective performance promotion public sector resources revenue shareholder skill staff subordinate target to accomplish to allocate to execute to

More information

CONNECTED CAR. Creating a seamless life through the connected car. Global Automotive. GfK 2015 Connected Cars Study 2015

CONNECTED CAR. Creating a seamless life through the connected car. Global Automotive. GfK 2015 Connected Cars Study 2015 CONNECTED CAR Creating a seamless life through the connected car Global Automotive 1 GfK s connected car study at a glance MDA 14% SDA Russia, 4% UK, USA, China Digital Technics 81% 6 Markets Brazil, Germany,

More information

WL Connected Living solutions. unlock. the power of IoT through. engaging Connected Services

WL Connected Living solutions. unlock. the power of IoT through. engaging Connected Services WL Connected Living solutions unlock the power of IoT through engaging Connected Services The fast growing adoption of IoT and M2M services and an increasing demand for innovative IoT Cloud platform. The

More information

Future of European Consumer Finance A joint Eurofinas Roland Berger Survey

Future of European Consumer Finance A joint Eurofinas Roland Berger Survey Future of European Consumer Finance A joint Eurofinas Roland Berger Survey Highlights of 1st Edition Cascais 15 October 2015 118 companies participated to the first Eurofinas - Roland Berger Survey - representing

More information

NEW LIFE FOR EMBEDDED SYSTEMS IN THE INTERNET OF THINGS

NEW LIFE FOR EMBEDDED SYSTEMS IN THE INTERNET OF THINGS NEW LIFE FOR EMBEDDED SYSTEMS IN THE INTERNET OF THINGS INNOVATORS START HERE. EXECUTIVE SUMMARY The Internet of Things (IoT) is no longer a fanciful vision. It is very much with us, in everything from

More information

Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales

Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales An interview with Ola Källenius Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales Where Digital Meets Physical: Mercedes-Benz and the Seamless Customer Experience Transform

More information

Foresight 101 Automotive Supply Channel s Future: Where are we headed? Presented by: Garry Golden

Foresight 101 Automotive Supply Channel s Future: Where are we headed? Presented by: Garry Golden Foresight 101 Automotive Supply Channel s Future: Where are we headed? Presented by: Garry Golden Presentation Copy: www.garrygolden.com/arizona2014 Warm up & Foresight 101 Drivers of Change Taking Action

More information

BMW GROUP FINANCIAL SERVICES IN THE AMERICAS. ED ROBINSON PRESIDENT & CHIEF EXECUTIVE OFFICER BMW GROUP FINANCIAL SERVICES, AMERICAS REGION.

BMW GROUP FINANCIAL SERVICES IN THE AMERICAS. ED ROBINSON PRESIDENT & CHIEF EXECUTIVE OFFICER BMW GROUP FINANCIAL SERVICES, AMERICAS REGION. March 26, 2015 BMW GROUP FINANCIAL SERVICES IN THE AMERICAS. ED ROBINSON PRESIDENT & CHIEF EXECUTIVE OFFICER BMW GROUP FINANCIAL SERVICES, AMERICAS REGION. BMW GROUP THE WORLD S LEADING PROVIDER OF PREMIUM

More information

Executive overview. Table of Contents. Equipment service management: Opportunity and challenge.

Executive overview. Table of Contents. Equipment service management: Opportunity and challenge. White Paper Equipment service management Maximizing profit and customer value over the equipment lifecycle Executive overview. Current market dynamics have put profitability and margins in equipment service

More information

THIRD-PARTY LOGISTICS (3PL) Investment Perspective

THIRD-PARTY LOGISTICS (3PL) Investment Perspective THIRD-PARTY LOGISTICS (3PL) Investment Perspective Prepared by KSA s Private Equity Practice October 2008 3PL Investment Perspective 3PL providers represent a dynamic sector with attractive investment

More information

Strategic Analysis of Commercial Vehicle Telematics Market in Australia CV Telematics Market to Grow at 25% by 2020

Strategic Analysis of Commercial Vehicle Telematics Market in Australia CV Telematics Market to Grow at 25% by 2020 Strategic Analysis of Commercial Vehicle Telematics Market in Australia CV Telematics Market to Grow at 25% by 2020 July 2014 Contents Section Slide Numbers Executive Summary 4 Research Scope, Objectives,

More information

John Deere and you. You ll look good in green.

John Deere and you. You ll look good in green. John Deere and you. You ll look good in green. 2 When you work with John Deere, we invest in our relationship with you a bond that is made to grow with you into the future. MORE THAN JUST IRON. Committed

More information

REMAN. Microsoft Dynamics NAV for Reman from Level Seven

REMAN. Microsoft Dynamics NAV for Reman from Level Seven REMAN Microsoft Dynamics NAV for Reman from Level Seven EAT. SLEEP. REMAN. It s what we do. MICROSOFT DYNAMICS NAV FOR REMAN ERP software specifically designed for remanufacturing businesses. Off-the-shelf

More information

Optimizing Operations with Connected Devices

Optimizing Operations with Connected Devices Optimizing Operations with Connected Devices White Paper Abstract Machine-to-Machine (M2M) technology allows organizations to gather data from the edge of the enterprise and apply it in ways that impact

More information

INSERT COMPANY LOGO HERE. Solutions for Discrete Product Industries Leadership New Product Award Innovation Award

INSERT COMPANY LOGO HERE. Solutions for Discrete Product Industries Leadership New Product Award Innovation Award 2013 2014 INSERT COMPANY LOGO HERE 2014 Global Plant 2013 North Data Management American SSL and Certificate Quality Optimization Solutions for Discrete Product Industries Leadership New Product Award

More information

Powerful Ways to Impact Decision Makers at OEMs and Tier 1 suppliers

Powerful Ways to Impact Decision Makers at OEMs and Tier 1 suppliers Powerful Ways to Impact Decision Makers at OEMs and Tier 1 suppliers WardsAuto is your full-service marketing partner. We have the audience and ability to build a campaign that checks off every item on

More information

Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs

Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs 2 Accenture Warranty Optimization Services: Gaining Control Over Warranty Costs The numbers are compelling: On average,

More information

Making Machines More Connected and Intelligent

Making Machines More Connected and Intelligent White Paper Making Machines More Connected and Intelligent Overview It s no secret that technology is dramatically transforming the manufacturing arena. We re witnessing a new industrial revolution, led

More information

BMW AUTOMOTIVE FINANCE CHINA

BMW AUTOMOTIVE FINANCE CHINA BMW Automotive Finance China BMW AUTOMOTIVE FINANCE CHINA UWE STADTLER, MANAGING DIRECTOR & CEO Segment Financial Services BMW GROUP FINANCIAL SERVICES AN ESSENTIAL PART OF OUR VALUE CHAIN. BMW Group the

More information

Software for Tire Wholesalers

Software for Tire Wholesalers Software for Tire Wholesalers Driving Business Performance Contents 3 Company Background 4 VAST Enterprise Wholesale Overview 5 Wholesale Order Entry System 6 Shipment Manager System 7 Inventory Management

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information