REMOTE INFRASTRUCTURE MANAGEMENT COURSE CURRICULUM

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1 On a Mission to Transform Talent REMOTE INFRASTRUCTURE MANAGEMENT COURSE CURRICULUM

2 Table of Contents Module 1: Introduction to Hardware and Networking (Duration: 1.5 Weeks)...1 Module 2: Windows XP Professional (Duration: 1.5 Weeks)...2 Module 3: Microsoft Windows 2003 Server (Duration: 3 Weeks)...2 Module 4: Windows Server 2003 Network Infrastructure...2 Module 5: Windows Server 2003 Active Directory Services...3 Module 6: Terminal Services...3 Module 7: Configuring and Managing Backup...3

3 Course: RIM on MICROSOFT Platform (Duration: 10 Weeks) Course Overview: The Remote Infrastructure Management Foundation (RIM) program is designed by TalentSprint to prepare aspirants to become entry level Technical Support professionals on the Microsoft Platform. Audience: Engineering graduates or MCAs or BSc graduates with consistent academic record in SSLC, HSLC and graduation, with 0-1 years of work experience. The participants should possess good computer skills using computers for creating documents, sending s, etc. Prior knowledge of Infrastructure Management is not assumed. The participants will be shortlisted based on an Aptitude test. The final selection will be based on personal interview. Course Objectives: On completion of this course, successful participants will be able to: Perform effectively as entry level technical support professionals. Provide technical support for the server and client on Microsoft Platform. Use tools required for Technical Support such as Help Desk Systems, Terminal Services, etc. Contribute as members of a team. Assessment Strategies: The participants will be assessed using tests, examinations, viva-voce and written assignments to evaluate the degree of achievement of the objectives. Specifically the following assessment mechanisms will be used. Continuous assessments during training to track learning. Periodic written and/or online test for review. End of module written and/or online examinations. End of course project. Certification: Not Applicable Module 1: Introduction to Hardware and Networking 1. Introduction to Core Hardware 2. Introduction to Operating System 3. Introduction to Networking 4. Introduction to Database 5. Introduction to Linux (Duration: 1.5 Weeks) Page 1 of 3

4 Module 2: Windows XP Professional (Duration: 1.5 Weeks) 1. Installing Microsoft Windows XP Professional 2. Configuring Hardware on a Computer Running Microsoft Windows XP Professional 3. Managing Disks 4. Configuring and Managing File Systems 5. Troubleshooting the Boot Process and Other System Issues 6. Configuring TCP/IP Addressing and Name Resolution 7. Configuring the Desktop Environment 8. Configuring Internet Explorer 9. Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks 10. Supporting Remote Users 11. Configuring Microsoft Windows XP for Mobile Computing Module 3: Microsoft Windows 2003 Server 1. Introduction to Administering Accounts and Resources 2. Managing User and Computer Accounts 3. Managing Groups 4. Managing Access to Resources 5. Managing Access to Objects in Organizational Units 6. Implementing Group Policy 7. Manage the Deployment of Group Policy 8. Implementing Administrative Templates and Audit Policy 9. Preparing to Administer a Server 10. Preparing to Monitor Server Performance 11. Managing Data Storage 12. Managing Disaster Recovery 13. Software Maintenance using Windows Server Update Services 14. Securing Windows Server 2003 Module 4: Windows Server 2003 Network Infrastructure 1. Allocating IP Addressing by Using Dynamic Host Configuration Protocol (DHCP) 2. Resolving Names 3. Resolving Host Names by Using Domain Name System (DNS) 4. Configuring Routing by Using Routing and Remote Access 5. Configuring Network Access (Duration: 3 Weeks) Page 2 of 3

5 Module 5: Windows Server 2003 Active Directory Services 1. Introduction to Active Directory Infrastructure 2. Implementing an Active Directory Forest and Domain Structure 3. Implementing an Organizational Unit Structure 4. Implementing User, Group, and Computer Accounts 5. Implementing Group Policy 6. Implementing Sites to Manage Active Directory Replication 7. Implementing the Placement of Domain Controllers Module 6: Terminal Services 1. Configuring Terminal Services Core Functionality 2. Configuring and Troubleshooting Terminal Services Connections 3. Configuring Terminal Services Resources 4. Configuring Terminal Services Web Access 5. Configuring Session Broker 6. Configuring and Troubleshooting Terminal Services Gateway Module 7: Configuring and Managing Backup 1. Configuring Storage Units & Media 2. Using Tape and Disk-bases Storage Units 3. Backup and Archive Policies Issues 4. Managing Backups and Restores 5. Initiating and Monitoring backups 6. Media and Image Management Page 3 of 3

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