ACADEMIC PROGRAM REVIEW PC AGE 145 TALMADGE ROAD EDISON, NJ REVIEW DATE. Report Amended October 2011

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1 ACADEMIC PROGRAM REVIEW of PC AGE 145 TALMADGE ROAD EDISON, NJ REVIEW DATE May 12-13, 2011 Report Amended October 2011

2 Table of Contents PC AGE Organizational Profile... 3 Academic Program Review Team Members... 4 Index of Courses/Credit Awards... 5 Individual Course Sheets \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

3 PC AGE ORGANIZATIONAL PROFILE PC AGE is an accredited institute and a true leader in providing IT (Information Technology) certification career training. PC AGE was established in 1991 by Zafar Khizer. Zafar Khizer holds a Master s degree in Computer Science from New Jersey Institute of Technology (NJIT) and is the author of 17 computer books. Some of his books have been used in universities and colleges, including New York University. PC AGE was the first career institute in New Jersey to offer certification training to working adults. It became the largest IT Certification Career Institute in New Jersey in 1999 (Source: Business News 1999) and was the fastest growing private career institute in USA in 1999 (Inc. 500 Winner 1999). Currently PC AGE has three locations in New Jersey: Edison, Jersey City and Parsippany, and offers distance learning.. PC AGE s mission is to provide world-class career education to enable working adults become professionals in the field of Information Technology (IT) within a relatively short time. Source of Official Student Records: PC AGE, Arifa Khizer, 2815 Kennedy Blvd, 3 rd Floor, Jersey City, NJ 07306; Tel: (201) ; For further information about the review, contact: Center for Academic Program Reviews, Thomas Edison State College, 101 West State Street; Trenton, New Jersey , (609) ; 3 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

4 PC AGE MAY 12-13, 2011 ACADEMIC PROGRAM REVIEW TEAM: Mr. Dan Negrón (Team Leader) Director Center for Academic Program Reviews Thomas Edison State College Trenton, New Jersey Mr. Jordan Goldberg Adjunct Professor University of Phoenix Philadelphia Campus Philadelphia, Pennsylvania Mr. Ray O Brien Mentor Thomas Edison State College Trenton, New Jersey Dr. Alvin Williams Associate Professor of Math & Computer Science Essex County College Newark, New Jersey 4 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

5 PC AGE MAY 12-13, 2011 INDEX OF COURSES/CREDIT AWARDS Page # Course # Course Title Credit Recommendation/Award Effective Dates Level Subject Area 6 IE 210 Certification Tests Preparation Certification Exam Jan 2007 Present 1 LD Preparation 7 IE 110 Computer Hardware Installation Personal Computer CR: May 1998-Present and Troubleshooting 3 LD Maintenance 8 IE 150 Designing a Microsoft Windows Advanced Network CR: May 1998-Present Directory Services Infrastructure 3 LD Directory Services 9 IE 200 Designing, Implementing and Designing, Implementing Troubleshooting Windows and Cisco Networks 1 LD and Troubleshooting Networks CR: May 1998-Present 10 IE 180 Implementing and Administering Security in a Microsoft Windows 3 LD Network Security CR: May 1998-Present Network 11 IE 190 Introduction to Cisco Router Configuration 12 IE 100 Introduction to Computers and Internet Fundamentals 3 LD Introduction to Internetworking 2 LD Desktop Operating 1 LD Systems Internet/ CR: May 1998-Present CR: May 1998-Present Network Technologies 13 IE 115 Networking Fundamentals 3 LD Introduction to Networks CR: May 1998-Present 14 IE 140 Planning, Implementing and Administering Microsoft Windows Directory Services 15 IE 160 Planning and Maintaining a Microsoft Windows Network Infrastructure 16 IE 121 Supporting Microsoft Windows Desktop Operating System 17 IE 130 Supporting Microsoft Windows Network Infrastructure 18 IE 122 Supporting Microsoft Windows Server Operating System 3 LD Introduction to Directory Services 19 IE 170 Technical Career Preparation Workshop 20 UN 100 Unix System Administration 3 LD Linux System Administration Total Courses Reviewed: 14 classroom/15 online Total Credits Recommended/Awarded: 40 CR: May 1998-Present 3 LD Network Infrastructure CR: May 1998-Present CR: May 1998-Present 3 LD Client Operating Systems Network Infrastructure CR: May 1998-Present 3 LD Administration Microsoft Server 3 LD Administration or Network CR: May 1998-Present Operating Systems 2 LD Career Development CR: May 1998-Present CR: May 1998-Present Key: Credit Level LD = lower division associate/baccalaureate level Effective Date CR = Classroom; Onl = On-line 5 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

6 Course Title: IE 210: Certification Tests Preparation Length: 45 hours Effective Dates: Jan 2007 Present Course Description: This course provides students with the knowledge to prepare for the Microsoft Certified IT professional: Enterprise exam. The course reviews key exam concepts and topics to enable students to take a variety of certification tests up to and including the MCI-TP: Enterprise exam. able to answer typical certification questions regarding: Installing Windows 7 and Windows 2008 Server operating systems. Implementing and managing resources. Installing, managing and troubleshooting hardware devices and drivers. Monitoring and optimizing system performance and reliability. Configuring and troubleshooting security across the network. Managing users and groups. Methodology: This course introduces test-taking strategies and reviews materials for Windows 7, Windows Server 2008, Resource Management, Monitoring, Permissions and Users/Groups Management. This course is offered only as a distance-learning course. The students will be provided a list of modules to complete online. A combination of quizzes, exams, projects and assignments In the lower division baccalaureate/associate degree category, 1 credit in Certification Exam Preparation. Credit Rationale: The content of this course is primarily test-taking strategies and review of previously learned materials. 6 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

7 Course Title: IE 110: Computer Hardware Installation and Troubleshooting Course Description: This course teaches students the essential operating competencies for an entry-level IT professional or PC service technician. This course, together with IE 100, prepares students for CompTIA A+ Exams. Install, configure and upgrade computers. Diagnose and troubleshoot computer related problems. Perform preventive maintenance. Install and configure the motherboard, processor, and memory. Install, share and troubleshoot printers. Understand and troubleshoot laptop computers. installation and use of mouse, keyboard, USB devices, ports, motherboards, monitors, processors, memory, hard drives, CD/DVD-ROM drives, modems, and printers. A combination of assignments, quizzes, exams and projects. In the lower division baccalaureate/associate degree category, 3 credits in Personal Computer Maintenance. Credit Rationale: The content of this course is equivalent to what is found in a typical college-level hardware course. 7 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

8 Course Title: IE 150: Designing a Microsoft Windows Directory Services Infrastructure Course Description: Students will learn how to gather the network requirements for a business, analyze an existing network, and design an Active Directory Services Infrastructure. This includes Network Infrastructure, Directory Services, Identity Management, Security Policies, Business Continuity, IT Administration, and IT Best Practices. This course prepares students for Microsoft MCITP Exam. Plan for name resolution and IP addressing. Design an Active Directory Domain Services infrastructure. Plan for interoperability. Design AD administration. Design group policy strategies. Design network access strategies. DNS, DHCP, AD DS, forests, domains, trusts, sites, group policy, interoperability, RADIUS, NAP, application services, terminal services, network access, branch office deployments, PKIs, virtualization, DFS, BitLocker, EFS, AD RMS, WSUS. A combination of quizzes, exams, assignments and projects. In the lower division baccalaureate/associate degree category, 3 credits in Advanced Network Directory Services. Credit Rationale: This course covers the major topics involved in Network Planning, Active Directory Design, Infrastructure and Application Migration. 8 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

9 Course Title: IE 200: Designing, Implementing and Troubleshooting Windows and Cisco Networks Length: 21 hours (online and classroom course) Course Description: This course will enable a student to demonstrate, through a team project, their ability to design, implement, and troubleshoot Local and Wide Area Networks. Design and implement a TCP/IP network. Install and configure all the components of a network, including application servers. Implement firewalls and publish websites. Install and configure Cisco routers for public network access. Implement access to a company network through the Internet. Upgrade networks from old version of Microsoft to new versions. Configure Internet access and filtering. TCP/IP, LAN, WAN, routing, firewall, proxy, VPN, domain controller, DNS, DHCP, maintaining an upgrade infrastructure. A project. In the lower division baccalaureate/associate degree category, 1 credit in Designing, Implementing and Troubleshooting Networks. Credit Rationale: This course, through the use of a team project, addresses all of the major elements involved in designing, implementing and troubleshooting networks. 9 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

10 Course Title: IE 180: Implementing and Administering Security in a Microsoft Windows Network Course Description: The course provides students with the knowledge and skills to design, implement, administer, and troubleshoot network security. This course prepares students for CompTIA Security+ exam. Implement the concepts of authentication, encryption, access control and logging on a Windows network. Plan, implement and test an enterprise security strategy Monitor and troubleshoot security on a networked environment Perform penetration testing Integrate network security devices into the current infrastructure. systems security, network infrastructure components, access control and cryptography. A combination of assignments, quizzes, exams and projects. In the lower division baccalaureate/associate degree category, 3 credits in Network Security. Credit Rationale: Topics of access control, security strategies and cryptography are appropriate and the projects are similar to that covered in a network security course. 10 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

11 Course Title: IE 190: Introduction to Cisco Router Configuration Course Description: This course introduces students to various Cisco networking devices and develops the knowledge and skills necessary to select, connect, configure, and troubleshoot these devices. This course prepares students for the Cisco Certified Network Associate (CCNA) exam. Manage configuration files. Control router password, identification and banner. Back up, restore, upgrade Cisco IOS software image using TFTP server. Configure, monitor and troubleshoot routing protocols. Configure and manage IP addresses and subnetting. Describe strengths/limitations of various routing protocols and troubleshoot their common issues. Install, configure and operate a combined LAN and routed WAN environment. Improve network reliability and quality of service. Cisco routers, IOS commands, internetworking, LLC and MAC sub-layers, WAN technologies, routing and routed protocols, Extending Switched Networks with VLANS, Determining IP Routes, Managing IP traffic with Access Lists, Establishing Point-to-Point connections, and Establishing Frame Relay Connections. A combination of assignments, quizzes, exams and projects. In the lower division baccalaureate/associate degree category, 3 credits in Introduction to Internetworking. Credit Rationale: The topics taught and lab work performed are equivalent in content and level to both college and professional certification training centers. 11 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

12 Course Title: IE 100: Introduction to Computers and Internet Fundamentals Course Description: This course provides an overview of the personal computer, operating systems, Internet technologies and Network Security. This course, together with IE 110, prepares students for CompTIA A+ Exams. Understand Microsoft operating system fundamentals. Install, configure and upgrade Microsoft operating systems. Perform diagnostics and troubleshoot Microsoft operating systems. Understand basic wired/wireless networking. Understand and configure Internet web browsers. Help and give directions to users. Windows XP, Windows Vista, Windows 7, OS Troubleshooting, Local Area Networking, Internet, Security and IT Professionalism. A combination of assignments, quizzes, exams and projects. In the lower division baccalaureate/associate degree category, 2 credits in Desktop Operating Systems, and 1 credit Internet and Network Technologies, for a total of 3 credits. Credit Rationale: This course introduces a variety of desktop operating systems and key Internet technologies that are normally covered in 2 separate courses. 12 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

13 Course Title: IE 115: Networking Fundamentals Course Description: Students will learn to install, configure and troubleshoot basic networking hardware, protocols and services. This course prepares students for the CompTIA Network+ Exam. Describe Media and Topologies. Differentiate between common protocols and standards. Explain the Terminology of Network Implementation. Provide network support for a variety of network configurations. Apply troubleshooting methodologies necessary to maintain various network configurations and components. topologies, cable types, connectors, protocols, network security, network services, network troubleshooting and network operating systems, OSI and TCP/IP. A combination of assignments, quizzes, exams and projects. In the lower division baccalaureate/associate degree category, 3 credits in Introduction to Networks. Credit Rationale: The content and lab work contained in this course are equivalent to that found in an introductory networking course. 13 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

14 Course Title: IE 140: Planning, Implementing and Administering Microsoft Windows Directory Service Course Description: This course provides students with the skills to install, configure and troubleshoot the Windows 2008 server and Active Directory components, and manage, monitor and optimize the desktop environment using group policies. Install Windows Server Install, configure and administer Active Directory. Implement and configure group policies and Active Directory objects. Manage Sites and Replication. Manage and implement backups and disaster recovery. Install, Configure, Manage, Monitor, and Troubleshoot Certificate Services. Implement, monitor and troubleshoot security. installation, groups & user management, OUs, domain controller, permissions, and backups, Windows Server 2008 compatibility; access to resources, hardware devices and drivers, network connections, and security. A combination of projects, exams, quizzes and assignments. In the lower division baccalaureate/associate degree category, 3 credits in Introduction to Directory Services. Credit Rationale: Topics taught and lab work performed are equivalent in content to a typical college-level course covering the implementation of Microsoft Active Directory. The text and materials used are standard in both college and professional certification training centers. 14 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

15 Course Title: IE 160: Planning and Maintaining a Microsoft Windows Network Infrastructure Course Description: The student will be able to analyze the business requirements for a network infrastructure, design and implement a server network infrastructure that meets business requirements, and support network services such as messaging, database servers, file and print servers, firewalls, and Internet/Intranet connectivity. This course prepares students for a Microsoft Exam. Analyze business and technical requirements. Plan Windows Server 2008 TCP/IP Routing and Remote Access. Plan Internet connectivity. Plan Local Area and Wide Area networks. Design, Implement and Maintain Windows Server 2008 Network Infrastructure. attributes of a Windows Server 2008 networking services infrastructure design, DHCP, name resolution with DNS, private network connectivity designs with Routing and Remote Access, RADIUS, management strategies for networking services, business requirements. A combination of assignments (homework and team challenges), discussions, questions, quizzes, mid-term and final exams and a project. In the lower division baccalaureate/associate degree category, 3 credits in Network Infrastructure. Credit Rationale: The course content is equivalent to a course found in a typical computer information systems associate degree program or a professional certification training center. 15 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

16 Course Title: IE 121: Supporting Microsoft Windows Desktop Operating System Course Description: This course provides a student with the skills necessary to install, configure and manage Windows 7 on a client workstation. The IE 121 course prepares students for the Microsoft Exam. Install, upgrade, and migrate client workstations to Windows 7. Configure hardware, applications, and access to resources. Configure mobile computing. Manage, monitor and maintain systems that run Windows 7. Configure operating system backup and recovery options. installation, configuration and troubleshooting Windows 7, Driver Signing, Policies, WDS/WSIM Automated Installation, Direct Access VPN and Branch Cache. A combination of assignments, quizzes, exams and projects. In the lower division baccalaureate/associate degree category, 3 credits in Client Operating Systems. Credit Rationale: The course materials, including texts, assessments and content, are equivalent to that of a typical college-level course in client operating systems. 16 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

17 Course Title: IE 130: Supporting Microsoft Windows Network Infrastructure Course Description: The student will be able to support distributed access to Web content, media, operating systems, and application in a Windows Server 2008 environment. This course prepares students for the Microsoft Exam. Install, manage and configure Active Directory Servers across a Network. Configure, manage, monitor, and troubleshoot Virtualization. Install, manage and configure Windows Media Services. Install, manage and configure Windows SharePoint Services. Install, manage and configure Windows Terminal Services. advanced administration tasks in a Microsoft Windows Server 2008 network, centrally managing a Windows Server 2008 network, Windows 2008 Server controls, administration tools, Active Directory objects, Web and FTP Services, SharePoint, Hyper-V, and Clusters. A combination of assignments (homework and team challenges), discussions, questions, quizzes, mid-term and final exams and a project. In the lower division baccalaureate/associate degree category, 3 credits in Network Infrastructure Administration. Credit Rationale: Course materials, including assessments and content, are similar to a typical network infrastructure course at a community college or professional certification training center. 17 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

18 Course Title: IE 122: Supporting Microsoft Windows Server Operating System Course Description: Students will be able to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Access, and IP Routing in a Windows Server 2008 network operating system. This course prepares students for a Microsoft Exam. Install, configure, manage, monitor, and troubleshoot DNS. Install, configure, manage, monitor, and troubleshoot DHCP. Configure, manage, monitor, and troubleshoot remote access. Install, configure, manage, monitor, and troubleshoot network access. Install, configure, manage, monitor, and troubleshoot IP Routing. Install, deploy and configure file and print services. network infrastructure, features supported by Windows Server 2008, network access and services, updating infrastructure using Windows Server Update Services (WSUS), TCP/IP for enterprise networks, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP) in Active Directory-enabled environments. A combination of assignments (homework and team challenges), discussions, questions, quizzes, mid-term and final exams and a project. In the lower division baccalaureate/associate degree category, 3 credits in Microsoft Server Administration or Network Operating Systems. Credit Rationale: Course materials include assessments and content is equivalent to a typical server administration course taught at a community college or professional certification training class. 18 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

19 Course Title: IE 170: TCPW: Technical Career Preparation Workshop Length: 30 hours (online and classroom course) Course Description: This workshop prepares students to seek employment in the IT industry focused on server or network administration. Students will learn how to create an effective resume, methods for job search, and how to get ready for a job interview. Create an effective resume. Apply effective methods for job searching. Prepare for a personal and technical interview. résumé preparation, interviewing skills and preparation, cover letter preparation, jobhunting strategies, following-up on an interview. For classroom course: lectures, hands-on exercises, discussions and online modules For online course: online readings, assignments and use of discussion board, labs and videos. For classroom course: a presentation For online course: an assignment and a proctored exam In the lower division baccalaureate/associate degree category, 2 credits in Career Development. Credit Rationale: This course includes appropriate topics and activities in a typical college-level career development course. 19 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

20 Course Title: UN 100: UNIX System Administration Course Description: This course will introduce the students to the Linux operating system, including installing, maintaining and troubleshooting packages, patches, users, groups, file system and permission. Use terminal commands. Install the Linux environment on a stand-alone system. Maintain user and group properties. Manage files and directory structure. Configure Linux for network use. introduction to the UNIX environment and the installation of Linux; Linux operating system commands and basic Operating Environment commands, including file system navigation, file permissions, the vi text editor, command shells, and basic network use. A combination of projects, exams, quizzes and assignments. In the lower division baccalaureate/associate degree category, 3 credits in Linux System Administration. Credit Rationale: This course provides a comprehensive introduction to the Unix/Linux environment, including considerable emphasis on maintaining that environment and using the associated tools. 20 \Academic Program Reviews\ Credit Recommendations\PCAGE May 2011

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