1 Available Europe-wide! Boost Your Outsourced Telesales Channel with LeadDesk Software Empower your existing sales partners & access a network of LeadDesk call centers Europe s Most Loved Call Center Software
2 LeadDesk Is the Software to Control & Grow Your Outsourced Telesales Channel Do you work with external partners with your telesales? LeadDesk is the way to orchestrate the activities of external partners. LeadDesk brings more effective campaigns, improved transparency, control and data security. Also, tap into the network of all call centers already using LeadDesk Software. Easy-to-use, configurable cloud software accepted by any call center Scale from one center to 10s of centers Plug n play telephony options new center up and running in few minutes Predictive, progressive, preview & account dialer modes Advanced monitoring & reporting Secure & compliant with EU directives & local regulations No CAPEX, low OPEX
3 CLOSE MORE! Take Your Telesales Channel to the Next Level How do you manage your external telesales channel at the moment? Are your partners working with best software, with the most efficient & secure processes or are they still in the Excel in, Excel out mode? Perhaps LeadDesk software can help. LeadDesk software allows you to 1 Give LeadDesk to your partners, make sure they have the most effective and keep all of them in the same secure environment 2 Observe the performance and activities of your partners 3 Manage information exchange and campaigns, collect voice files and SMS/ confirmations 4 Cultivate your data with LeadDesk no more Excel in, Excel out way of working, but continuous cultivation of your leads & customer data IMPORTANT: Get configuration as a service, or configure LeadDesk yourself. LeadDesk software is easy to use! How to get started? Contact us to get a free assessment of the potential benefits LeadDesk software could bring you! CONTACT GLOBAL SALES Mr. Lauri Pukkinen Or, continue reading to get to the details.
4 By Rolling Out LeadDesk, You Improve the Life of All Stakeholders Call Center Manager LeadDesk cuts costs with effortless setup & telephony options and helps increase revenue with more efficient campaigns. Agent Enjoy higher earnings and more enjoyable work LeadDesk helps to make more calls to the right people & achieve better hit rates. Consumer Companies using LeadDesk value your privacy. LeadDesk also makes it easier to receive only those offers consumer wants to hear about.
5 Not to Mention Radically Improving Your own Business Product Owner Improve control & quality of outsourced sales resources. Grow business by using LeadDesk across all your call centers. Tight coordination, transparency & data-building More transparency and control with partner call centers. Best possible tools for inside sales, external agents and partners. Less complexity & higher quality through standardized working methods Better data security as integrated environment for sharing it Cost-efficient solution e.g. lower agent calling costs and partner system infrastructure costs. Possibility to favor the best sales people and teams. Improved operations and sales e.g. /sms notifications and alerts. State of the art usability forget spreadsheets! Extensive and automatic data collection from contacts during operations e.g. presence analytics, call length (sale / no-sale) to build successful campaigns in the future. Improve control & quality of outsourced sales. Grow your business by using LeadDesk across all call centers. Lower cost per sale as -Lower barrier of entry for good sales teams -Less operating cost per sale for outsourced sales teams
6 User story A pan-european provider of Food Supplements has used LeadDesk software since 2010 For me, LeadDesk is Air Traffic Control and data cultivation machine into my telesales channel. My team uses these LeadDesk software features, almost every day Campaign export to LeadDesk Software can include products, contacts, subscriber info and due dates. Campaign distribution (whole or segmented) to inside sales, agents and partners or even to individual agents at partners.
7 Contacts cleaned from passive/ inactive numbers. The logic and special features of each campaign can be controlled as agreed with my partners e.g. automatic /sms, predictive calling and alerts. Call campaigns can be monitored via LeadDesk including orders and key metrics, such as call attempts and timestamps. Transfer data back to warehouse automatically or manually at present times or dynamically in real time. Also, I am tapping into LeadDesk s customer network of call centers to scale up my sales now already in four European countries
8 What Does LeadDesk Exactly Provide to Call Centers? These are the 7 main assets you can access, every day. 1. Admin interface Access with browser or smartphone, setup campaigns & monitor results with few clicks. Highly configurable. 2. Agent interface Setup agent mask by Campaign it can be very simple or very advanced. Robust telephone client is built in. 3. Team screen Show progress to the whole team. Who is the sales king of the day?!
9 4. Client/sponsor view Share as much as you want or as little as you want with your subcontractors, product owner, sponsor, your own HQ. Up to you! 5. Programming interface Want to integrate LeadDesk into some other software. No problem. Use our development interface, or rely on our Professional Customer Service team api.leaddesk.com developer.leaddesk.com 6. Operator service LeadDesk is a certified VoIP operator in the whole EU area. We can bundle an operator service to LeadDesk offering - optimized as per your required traffic. / minute 7. LeadDesk team at your service! Close to 100 professionals in 10 countries. Developers, 24/7 support, account managers. Benefit from our scale & get help where you need it, when you need it.
10 Datasheet REQUIREMENTS: Windows (XP, 7 and 8, etc.) supported. Also Mac and Linux. Contact support for more info Internet connection Optimized for the latest Chrome web browser (support for IE8 or later and the latest Firefox release) Minimum screen resolution: Headphones (USB recommended) TELEPHONY AND CALLING: GSM modem, Landline, VoIP, PBX, GSM router, external phone Predictive, Powel Dial, Progressive, Semi-Progressive, Preview, Click-to-call, Manual KEY ELEMENTS: Agent interface (calling and sales) Admin interface (campaign management and dashboard) Central database INTEGRATION: Data import (XLS, CSV) and export (reporting) Web API for 3rd party cloud apps Contact us for the latest information on Pipedrive, Fortnox and other custom CRM/billing integration LANGUAGES: ENG/GER/FRA/SPA/POL/SWE/DEN/EST/FIN/HUN/ROM more introduced on a monthly basis HOSTING: Customer data typically stored and hosted as part of the service, in the local cloud Data storage (number and call data, recordings, statistics) at customer premises possible, requires customer-managed hosting SERVER LOAD AND CAPACITY: Servers hosted and operated by major cloud service providers Large server capacity, auxiliary server available at all times All data backed up every day, >99.9% service up-time MORE RESOURCES ONLINE: WEB SITE: LEADDEK.COM SUPPORT & DOCUMENTATION: SUPPORT.LEADDESK.COM LIVE SERVICE STATUS: STATUS.LEADDESK.COM DEVELOPER ACCESS: DEVELOPER.LEADDESK.COM AND API.LEADDESK.COM
11 PROTOCOLS: VoIP: protocols in use: SIP/H.323 (port 5060 / 1720 / others can be agreed) Traﬃc between client and server: HTTP/HTTPS (port 80) Voice: between client GUI and possible GSM module: UDP (port can be deﬁned) Voice between client GUI and possible integrated VoIP softphone: TCP USER RIGHTS: 5 levels of users can be defined Installation: Administrator user rights required Usage: Normal user rights satisfactory SECURITY: Personal username and password for each team leader and agent Data can be stored on our server or customer server SSL installed upon request USER SUPPORT: 24/7/365 service hotline PRICING: Basic service comes in three editions, each /seat/ month Contact sales to get your offer ABOUT LEADDESK: Product development and user support: Germany, the UK, Poland, Spain, the Netherland, Belgium, Ireland, Finland, Sweden, Denmark, Norway, Estonia. Channel partners and system integrators used on a case-by- case basis LeadDesk group mother company LeadDesk Oy, owns own subsidiaries in its priority local markets, such as LeadDesk AB, LeadDesk GmbH, LeadDesk AS and LeadDesk Sp. z o.o.
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