LeadDesk Software Platform & Ecosystem

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1 Available Europe-wide! LeadDesk Software Platform & Ecosystem Partnering opportunities for operators, lead brokers, technology providers & service companies Europe s Most Loved Call Center Software

2 LeadDesk Software is an All-in-One Offering for Call Centers and Telesales Units LeadDesk is the industry-leading software for call center, inside sales and telemarketing operations. Millions of calls and 100,000+ orders handled each week. Our products serve all sizes, from freelancers to large, multi-site enterprise users. Frustration-free usability, wide options to customize. Easy-to-use, configurable cloud software Scalable s of agents VoIP, GSM modem & hybrid telephony Predictive, progressive, preview & account dialer modes Advanced monitoring & reporting Secure & compliant with EU directives & local regulations No CAPEX, low OPEX

3 CLOSE MORE! Could Participating in the LeadDesk Technology Platform Boost Your Business? LeadDesk also cooperates with other technology and service providers to complement and distribute its platform. What are the different ways to take part as a partner? 1 LeadApps. Create an app on the LeadDesk platform. 2 Software integrations. Integrate LeadDesk into your or your client s software. 3 LeadDesk Contacts. Are you a contact broker? Distribute leads in the secure LeadDesk platform. 4 LeadPro. This program is for local resellers and service providers. 5 Operator services. Let s provide LeadDesk to your subscribers. Or perhaps bundle your operator service into the LeadDesk offering. How to get started? Contact us to get a free assessment of the potential partnering benefits LeadDesk software could bring to you! CONTACT GLOBAL SALES Mr. Lauri Pukkinen Or, continue reading to get to the details.

4 Who Is LeadDesk Software for? Example customer industries Media & Publishing Telecommunications Energy Investing Charity & Fundraising Software & IT services PayTV Insurance Business services Performancemarketing Home improvement services HR/Contracting Food supplements Consumer credit Others Example customer activities Lead generation & Inside sales units Internal & service providers B2B Outbound projects Call center & Telemarketing org s Internal & service providers B2B & B2C Inbound & Outbound projects Outsourcers Product owners working with service providers B2B & B2C Outbound projects Other segments include, e.g., Debt collection & Teleresearch

5 Areas for Partnering LeadDesk Contacts B2C and B2B direct marketing contacts from the leading national databases - Can be integrated to LeadDesk Software or used as a separate product. Operator services We can provide LeadDesk to the customers in your operator service. Or we can bundle your operator service into our customer offering. Software integrations LeadDesk cooperates with select technology companies and service providers to deliver innovative extensions to LeadDesk Software in the areas of CRM, advanced multichannel workflow, data visualization, customer online tracking etc. LeadPro LeadDesk coordinates its network of third party developers via the PCS (Professional Customer Services) unit. Our developer network operates in three continents. In specific markets LeadDesk works with local reseller partners to provide the best possible service to local customers. LeadApps Create an app on the LeadDesk platform! Existing Apps include reporting, compliance tools, gamification, etc. LeadApps Can Be Activated Right in the LeadDesk Software Admin Panel

6 LeadDesk Software Architecture in the Standard LeadDesk Hosting Setup Scalable LeadDesk is a true cloud application, delivered over standard web technologies Developed with the best blend of open source and license technologies High availability form world-class infrastructure Open and closed technologies combined to provide best mix Every part of our system can be scaled down or up in real time Resilient Designed as a fault-tolerant multi-site, multi-tenant system Failure of any one component does not affect the customer s overall operations Back end audio infrastructure is separated to provide resilience Customers can use their own PBX or on-premise telephony solution if required

7 Secure Security-driven, firewalled and monitored 24/7 Real-time server status public at status.leaddesk.com Hardened servers that meet industry standards LeadDesk architecture is managed in line with Cloud Security Alliance and ISO27001 best practice The Standard LeadDesk Hosting Setup Is 100% Cloud

8 There Are Three Alternatives for LeadDesk Telephone Technology 1. VoIP, LeadDesk operator services Client will get VoIP access directly through LeadDesk Utilizes LeadDesk s own telephone switch (PBX) hosted by LeadDesk From software s point of view, the VoIP access is just normal VoIP registrar From network s point of view, LeadDesk with VoIP is just like any SIP hard/softphone Extensive codec support: G.711, G.729, GSM, G.722, etc Same voice call recording method as in GSM option: recording made on the client side and after the call sent to the server Core benefits: unlimited capacity (suitable for callcenters with 150+ agents in one site), very clear audio quality and fast connection time, most likely very competitive pricing compared to own VoIP operator; available also as browser-only model Disadvantages: setup fees (if proper network infrastructure is not already in place) 2. VoIP, client s own operator Client can make the contract with any VoIP operator From software s point of view, the VoIP access is just normal VoIP registrar

9 From network s point of view, LeadDesk with VoIP is just like any SIP hard/softphone Extensive codec support: G.711, G.729, GSM, G.722, etc Same voice call recording method as in GSM option: recording made on the client side and after the call sent to the server Core benefits: unlimited capacity (suitable for callcenters with 150+ agents in one site), very clear audio quality and fast connection time; available also as browser-only model Disadvantages: individual client/customer may not be able to negotiate competitive prices directly; possible problems with internet bandwidth and firewalling; setup fees 3. GSM modem attached to the client computers Utilizes GSM network, the calls do not cause any extra real-time load for IP network bandwidth or issues with company firewalls Each modem has own SIM card, the modem is NOT locked to any operator (client can use any subscription) Voice call recording made on the client side and after the call sent to the server Core benefits: ultimate cheap in certain countris, stabile audio quality, very mobile, and works perfectly in environments with limited internet bandwidth Disadvantages: does not work without a client software (available only for Windows)

10 The Basic Integrations Points Inside LeadDesk Software AREA ADMIN INTEGRATION/ CUSTOMIZATION POSSIBILITIES Admin panel view customizable New tabs can be added More settings can be added All admin tasks can be automated REPORTING DATABASE Built-in custom reporting tool Interface to add tailored reports by LeadDesk PCS or customer Automated reporting logic All LeadDesk data can be pushed to a replica server Also specific datum, e.g., call recordings, can be stored even only locally

11 BEFORE CALL Widgets in different tabs Dialing view & logic DURING CALL Widgets in different tabs Pull/push information during the call Show external web sites (e.g., CRM/ERP, own websites, maps, order-forms, product owner systems AFTER CALL Send data to an outside system live after a call ends (e.g., automatically add call details to customers CRM, analyse the call, modify contact list Open any website after the call ends (e.g., surveys, ratings, customers internal tools) LEADDESK AND CRM The basic flow of activities.

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