INSTRUCTION MANUAL Neo Coolcam IP Camera

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1 INSTRUCTION MANUAL Neo Coolcam IP Camera Revised: June 28, 2013 Thank you for purchasing from SafetyBasement.com! We appreciate your business. We made this simple manual to help you enjoy your new product as quickly and easily as possible. Be sure to check the TECH SUPPORT tab on your product page at SafetyBasement.com for the latest available manual.

2 PRODUCT REFERENCE LIGHT SENSOR CAMERA LENSE FOCUS RING IR BULBS EXTERNAL SPEAKER CONNECTOR POWER CONNECTOR ETHERNET CONNECTION WIFI ANTENNA CONNECTOR EXTERNAL ALARM CONNECTORS Page 2

3 INTRODUCTION Thank you for purchase this IP camera. With it, you will be able to check in on the area it is monitoring using the Internet and your smartphone. These instructions cover the basic setup and use of this product and should be followed carefully. Please note: setting up and IP camera does require some basic knowledge of your router and home network for proper operation. This manual will cover the basics, but there are many different router and network setups, so your particular setup may differ from the examples in this manual. To set up your camera, we will do the following; THE PROCESS 1. Gather information about your network. 2. Connect the camera with an ethernet cable for setup. 3. Adjust settings on the camera. 4. Test your settings 5. Make the camera wireless 6. Accessing the camera through the internet 7. Accessing the camera with a smartphone app PREPARATION To properly set up your IP camera, you will need access to your WIFI network and your router. A secure WIFI network requires the proper settings and password to allow a device to work on it. You will need your password to make your camera wireless. Access to your router may be required to let you access your camera from the internet. You will need your router user name and password to make some basic changes to your router to allow access. We will show some general steps in this manual on router changes. Your camera set up requires some software that you will find on our website. Go to the product page, and to the TECH SUPPORT area. Please download any files located here. Page 3

4 SET UP INFORMATION Please write down the info you gather on this page for your reference. 1 Router Name: 2 Router Password: 3 Router Address: 4 Subnet Mask 5 DNS Server 6 Camera Address 7 Http Port 8 Network Name 9 Network Security Type 10 Network Password 11 My IP Address (IPChicken.com) 12 Camera Admin Name 13 Camera Admin Password Page 4

5 INFO : YOUR IP ADDRESS Each device on your network has a unique address, called an IP Address. These addresses allow the devices to talk to the network. Your PC has an IP Address, your router has one, and your camera will have one. Each address must be unique. They can look like this: It is possible that your IP address uses different numbers than what is shown. That s okay. Just keep notes on the page provided. First, we re going to get the address of your network. Just look, don t make any changes. On your Windows PC, go to START. Then CONTROL PANEL. Click on VIEW NETWORK STATUS. Page 5

6 INFO : YOUR IP ADDRESS Your screen may look a little different, depending on your network setup and your version of Windows. Click on your CONNECTION. This will bring up information about your connection. Page 6

7 INFO : YOUR IP ADDRESS Now, click on DETAILS. This is where we ll get the information we need. Page 7

8 INFO : YOUR IP ADDRESS Your PC IP 4 - Subnet Mask 3 - Router 5 - DNS You can see your PC s IP address. In this case, The first 3 numbers are the same for all your devices on your network. Remember: your numbers may be different from what is shown in the examples. Use YOUR numbers. Your Router is called the Default Gateway. Copy this address into Slot 3 on your sheet. Copy the IPv4 Subnet Mask into Slot 4. A DNS server is needed for your PC and other devices to talk to the internet. Your camera will need 1 DNS address. Copy the first DNS address into Slot 5. When you are done, you can hit the RED X on these Windows to make them go away. Page 8

9 CONNECTING THE CAMERA POWER CONNECTOR ETHERNET CONNECTION WIFI ANTENNA CONNECTOR Attach the WIFI antenna to the connector and screw on securely. Page 9

10 CONNECTING THE CAMERA Plug the ethernet cable into the port on the camera. Page 10

11 CONNECTING THE CAMERA Plug the the other end of the ethernet cable into a free port on your Router. Note: your Router may look different from the example shown. Ports are usually called LAN 1, LAN 2, and so on. Page 11

12 CONNECTING THE CAMERA Now plug in your power adapter. Please allow 30 seconds for your camera to start. It will move around during the start up process. During this time, your camera will try to find a free IP address on your network. Page 12

13 IP CAMERA SOFTWARE You are now going to use the software you downloaded from our site. This is called IP Camera Tool. IP Camera Tool will do one thing - it will locate your camera on your network and let you access it for the first time. Double-click IP Camera Tool and let it run. It may take a minute, but it should locate your camera on your network. Your camera will appear as ANONYMOUS and it will have a new IP Address that will look similar to other Addresses on your network. The last set of numbers will be unique to the camera. The location on your network the camera found. This location may change if you do not make it permanant, as noted later in this manual. Remember, the numbers shown here are only examples. Your network could look quite different. When your camera appears in IP Camera Tool, double-click it. Your web browser should open and a login screen should appear. Note: Your camera works best with Internet Explorer. While it will work with other browsers, only Internet Explorer will show you ALL the options for your camera. Page 13

14 LOG IN Your login screen should appear in Internet Explorer or your main browser. Enter the name admin in the User area. All lower case. Click Sign In. Page 14

15 INTERNET EXPLORER Internet Explorer uses software called ACTIVE X to run some of the features of your camera. You should ALLOW ActiveX to run if you want all the features. After you ALLOW, you will need to LOGIN again. Page 15

16 THE MAIN INTERFACE Your camera should now be working using the initial settings. We re going to make some quick changes to the settings. First, let s change the resolution of the camera to a higher setting. Page 16

17 SET RESOLUTION Click and choose 640x480. Page 17

18 CAMERA MODE Now change the MODE of your camera to suit your needs. In the US, this is usually 60 HZ, or Outdoor. Now, click on FOR ADMINISTRATOR, on the bottom right of the screen. Page 18

19 CAMERA SETTINGS On the right-hand side, there are several options for different features. We re going to cover the basics in this manual. Let s name your camera. Click on ALIAS SETTINGS. Page 19

20 NAME YOUR CAMERA Enter a name for your camera, such as MyCamera. Click SUBMIT. Now, click on DATE AND TIME. Page 20

21 SET THE TIME Make a note of your camera s Address. In this example, it s Your address will be different. Choose the correct time zone. Your camera can automatically sync the proper time with the United States time servers. CHECK the box for SYNC to activate time sync. Leave the server set to TIME.NIST.GOV. Click SUBMIT. You may also choose to set the time based on your PC time. Either will work. Before the next step, make a note of the IP Address that is appearing in your browser. In this example, it s Your camera s address will be different. Write this down in slot 6 of your info sheet. Click on BASIC NETWORK SETTINGS. Page 21

22 A PERMANANT IP ADDRESS UNCHECK! Step 2 Step 3 Step 4 Step 5 Step 6 Your camera has been working on a temporary IP address. We will now make this address permanant. Your camera needs a permanant address for it to work properly over the internet. Please make the following changes carefully. 1. UNCHECK the setting Obtain IP from DHCP Server. 2. UP Add: this is the address you want for your camera. In general, the current setting should be okay and you can leave this alone. The number you choose should be on your info sheet. 3. Compare the subnet number to that on your info sheet. They should match. 4. Gateway: this is your router. Compare to your number on your info sheet. They should match. 5. DNS server. This should also match the number on your info sheet. If necessary, change this number to match that on your info sheet. 6. HTTP PORT: This number is usually 80, but can be different. Please note down the number that is shown here on your info sheet in slot Hit SUBMIT to make your changes. 8. Your camera will REBOOT. Please wait for it to complete before going further. Page 22

23 TURN OFF DDNS If necessary, log back into your camera using the address you wrote down as your camera IP address. You will do this using your browser, such as Internet Explorer. Click on DDNS Service Settings. Pull down the DDNS Service list and choose NONE. SUBMIT and your camera will REBOOT. Congratulations! Your camera is now working connected by wire to your router. The next steps will turn your camera wireless! Page 23

24 GOING WIRELESS If your camera is working fine while connected by wire, you re ready to make your camera wireless. You will need to know a few things about your WIFI network before trying to add your camera to the network. You should know and put on your info sheet the following: 8: Your WIFI Network Name. Your network name can be almost anything. Network names can be seen by anyone. You should never use the default network name that came with your router. Make something unique. Remember, your network name will be public. 9: Your WIFI Security Type. There are a few different standardard for WIFI security. The settings on the camera must match the settings on your router exactly. An open or unsecure WIFI network is not safe for you and the devices on your network. You should be running the best security possible for your router and the devices on your network. Please refer to your Router manual for the settings available to you. 10: Your WIFI Password. Your password should be complicated, a mix of numbers and letters. You ll want to write down your password on your info sheet. Network security is important to keep your network, devices and data safe. Some suggestions: Do not use Default names and passwords. These are not secure. Do not share your WIFI network. Use WIFI security settings, the strongest possible for your network and devices. Your WIFI network name IS public. Keep notes. You will not be able to remember all the settings and passwords. Get help! If you are not sure about your network, ask someone. SafetyBasement can not provide technical support for your router and network as there are many different systems and setups. This manual provides basic guidelines and information. Page 24

25 WIRELESS INSIDE NETWORK In this step, we re going to tell your camera to find your WIFI network and enter your security information so it will connect. This will set up your camera to work INSIDE your network. Access via the Internet and Apps will be a later step. On the right-hand side, click on WIRELESS LAN SETTINGS. Now, click on SCAN to find the WIFI network in range of the camera. A list will appear. It could be just your network, or a long list depending on how many neighbors have WIFI. Wait for the scan to complete. If nothing appears after two minutes, press SCAN again. In this example, our network is the second one down, OFFICE. The list shows the security that our WIFI network is using, called WPA / WPA2. FYI: WPA is more secure than WEP. Network Security Settings are set by your Router. Refer to your Router Manual for instructions on your Network Security and available settings. Page 25

26 WIRELESS CHECK the box USING WIRELESS LAN. Click on your Network from the list. Enter your SHARE KEY, which is the password for your network. Click SUBMIT. Your camera will now REBOOT. DISCONNECT the ethernet cable from your camera during the reboot process. In about 30 seconds, your camera will reappear in your browser. You are now wireless! If your camera does not appear, try entering your camera IP address in your browser and reconnecting. If you camera does not appear: 1. Disconnect the power to your camera. 2. Reconnect the Ethernet cable. 3. Connect the power. 4. Log in to your camera and review all your WIRELESS LAN SETTINGS using the previous steps. Remember, your Network security settings and password must match exactly. Page 26

27 ACCESS BY INTERNET The IP Address you have been using so far will only work INSIDE your network. You will not be able to use this IP Address from another location - it won t work. In order to connect to your camera via the Internet and Apps, we will do the following steps: 1. Determine your Internet IP Address. 2. Tell your Router to allow access your camera. This is called Port Forwarding. WHAT IS MY INTERNET ADDRESS? Just like your personal network, every device on the Internet has an address. These are called IP Addresses. This number will look very different from your home network. But it s very easy to find out what it is. In your browser, go to This is a well-known and useful site that does one thing - it tells you what you internet address is. Write this down in slot 11 of your info sheet. This is the address you will use to reach your camera on the internet. However - it probably won t work yet - there is still a few settings to add to your Router for it to work. Your IP address is probably NOT permanent and may change from time to time. This is normal. In the future, if your camera is suddenly not reachable, check IPChicken.com from home to see if your IP Address has changed. If so, just use the new address and you ll be back to normal. Page 27

28 TELL YOUR ROUTER WHERE THE CAMERA IS Your router needs to know where your camera is. It will send your request from the internet to the camera via a Port. The Router will Forward your request to the camera via this Port. That is why it s called Port Forwarding. Earlier in our setup, we saw our HTTP PORT and put it in slot 7 of our info sheet. In this example, it s Port 80. This is the Port that our Router will use to talk to our camera. Note: Port 80 is commonly used as a default port. If you have another device on your network that is using Port 80, you will need to choose a unique port for your camera, such as Port 81 or When you log into your Router, you may see a list of current Ports being used. Just be sure that Port 80 is available before using it. Page 28

29 GENERAL ROUTER INSTRUCTIONS The following instructions are guidelines. Your router will look different from the examples shown. Please refer to your Router manual for further instructions regarding Port Forwarding. You will need a NAME and PASSWORD to access your Router. This is not the same password for your Network. This is a NAME and PASSWORD for the router device itself. If you have a Router from your Internet Service Provider, you may need to call your ISP to get the name and password for these next steps. Just tell them you need access to set up Port Forwarding. In your browser, enter the IP Address of your Router. This is on slot 3 of your info sheet. In our example, our Router address is Your router will ask for a name and password. NOTE: If you are using the Default name and/or password that came with the router, please plan on changing it in the future to make your network more secure. PROCEED CAREFULLY! Changing the wrong settings on your Router may disconnect you from the internet. Please refer to the manual for your Router for assistance. Page 29

30 PORT FORWARDING Our sample router has a section called PORT FORWARDING, and this is what the screen looks like. We do not yet have any Port Forwarding set up. We will add PORT 80 for our camera. Page 30

31 PORT FORWARDING Your setup may vary! 1. We named our Port MyCamera. 2. Start and Ending Port are Protocol is set to BOTH. You may need to enter a port for TCP and UDP, depending on your router. Just choose your port for each Protocol, in our example Local IP Address. This is the address of your camera. In our example, our camera is at Click ADD or SUBMIT. 6. Some routers will reboot at this time. Please wait a minute before proceeding. Page 31

32 TEST INTERNET ACCESS TO YOUR CAMERA Close any browsers you may have open. Start Internet Explorer. In the area where you normally enter a WWW address, you will enter your Internet IP Adress, which you have on slot 11 of your info sheet. This is the address you found from IPChicken. com. Be sure to enter it this way: That is Followed by your IP Address Followed by your Port. :80 If successful, you will see your normal camera login screen. This should also work from another location, such as your work computer. Also, this will work on the browser in many smartphones, including an iphone, without installing a special App. To test via your smartphone, be sure you are NOT connected to your local WIFI network. Page 32

33 USERS / SECURE YOUR CAMERA So far, you ve been using the default ADMIN name for your camera. Now that your camera is working, it s time to change the login name and password. Log in to your camera, and go to USERS SETTINGS. Add a password for Admin. You may also add other User Names and Passwords with different Group settings. Only an Administrator can make these changes. Be sure to write down your Admin name and Password on your info sheet. Click SUBMIT and start using your new Admin Name and Password when logging in. Page 33

34 SMARTPHONE APPS There are many different apps available for your smartphone. We are going to use an app called ReeCam for the iphone in the following example. This app is free and gives you access to the most used features of your camera. The version we are using is ReeCam from Shenzhen Reecam Tech. Ltd. To find it, open your iphone App store and search for ReeCam. Install normally. When you start the ReeCam app, you will have a empty list. Click NEW to start adding your camera. We will be adding your camera s Internet IP address so this App will work inside your network, and from antother location via the Internet. CAUTION! Watching your camera LIVE will use a LOT of data. You should limit your use to WIFI networks when possible. Please be careful of cellular data charges when using this or any multi-media app! Page 34

35 REECAM APP Note: in our example, the app found our camera on the local network. But we want to be able to access our camera everywhere, so we will choose MANUAL to add our camera. Now, enter your IP Address from slot 11. This is your Internet Address. Enter your Port number from slot 7. Finally, enter your Camera User Name and password. Page 35

36 REECAM APP With your information entered, press PREVIEW to test. When you see your Live Video, click SAVE to Save this camera. Page 36

37 REECAM APP On this screen, give your camera a name. In this example, we called it My Camera. SAVE again. You are now back at the Camera List, in Edit Mode. Click DONE to finish setting up your app. Page 37

38 REECAM APP Now, when you start your App, you will see your camera appear in the list. If your app can reach your camera, it will show as ONLINE. Just press the name of your camera to access your camera. Drag your finger around the screen to move your camera. To hear the audio from your camera, click AUDIO on. To talk back through your optional camera speaker, click SPEAK on. Note! You may experience feedback. You will want to test your speaker location for optimal results. Other options are available by scrolling down this list. DO NOT make changes to the WIFI settings. Congratulations! You re all done setting up your Internet and App access!! Page 38

39 CAMERA FEATURES EXTERNAL SPEAKER CONNECTOR EXTERNAL ALARM CONNECTORS You can connect an optional external speaker to your camera. This will allow you to use the two-way talk feature of your camera, to speak to people near your camera. We will look at how you do this in a moment. The speaker connector will also accept earphones to use during testing. Your camera has a microphone hidden in the unit, so you can hear what is happening around it. You can also connect optional External Alarms or Sensor to the camera. Please request instructions for this connection. Page 39

40 FEATURES WITH INTERNET EXPLORER We will give you a brief summary of the features available to you via Internet Explorer. NOTE: You must use Internet Explorer to access ALL the features available in your camera. Other browsers, and phone Apps will allow access to the basic features. This is a summary of the features. Please explore the features and test to find the best settings for your particular setup. A: Camera Selection B: Vertical Patrol C: Horizontal Patrol F: Pan & Tilt Control D: Alarm E: Night Vision G: Flip Image H: Mirror Image I: Presets Page 40

41 FEATURES WITH INTERNET EXPLORER A: Camera Selection - You can add several camera to your network and switch between them here. To add another camera, complete the normal setup. Then, login to camera 1. Go to Administrator Options, then Multi-Device Settings and fill in the information. B: Vertical Patrol - Your camera will patrol up and down. You can control how quickly it patrols by going to PTZ SETTINGS and setting the Speed. C: Horizontal Patrol - Your camera will patrol horizontally. You can control how quickly it patrols by going to PTZ SETTINGS and setting the Speed. Note: You can combine B & C and your camera will Patrol in a diagonal direction. D: Alarm. You can manually activate any external alarms or sirens connected to the camera. E: Night Vision. You can manually activate the Night Vision feature. F: Pan & Tilt Controls. This is how you move the camera in different directions. G: Flip Image. This control is helpful should you need to install your camera upside-down, such as from a ceiling. H: Mirror Image. I: Presets. Aim your camera into a position. Then Select the Floppy Drive icon to SAVE this preset position. Select the TARGET for that Preset and your camera will move to that positon. You can select which position your camera uses after a restart by going to PTZ SETTINGS. Page 41

42 OTHER CONTROLS WITH INTERNET EXPLORER J: Camera Display L: Play. Pause. Photo K: Timestamp and On Screen Display M: Audio. Talk. Record. To access these control in Internet Explorer, you must allow Internet Explorer to install the ActiveX controls show on page 15. Page 42

43 FEATURES WITH INTERNET EXPLORER J: Camera Display. If you have multuple cameras, you can tile them in this option to see them all at once. K: You can turn on the optional On Screen Timestamp and choose the color of the text. L: Play. Normal video mode for your camera. L: Pause. You can pause the video feed. L: Photo. This will take a photo of the current video feed and it will appear in another browser window. Right-click on that photo to save it. M: Audio. Talk. Record. M: Audio. This will allow you to HEAR the sounds at your camera location. This requires speakers or headphones on your PC or device to hear the audio. M: Talk. This is the two-way talkback feature. It will allow you to talk back through the optional speaker connected to your camera. This requires a microphone on your PC or device for you to talk. NOTE: Please test this feature for optimal setup to eliminate feedback. Your optional speaker should not be too close to the camera unit or it will cause a loud screeching sound when you activate this feature. M: Record. This feature allows you to record a video AVI file on your PC. Please note that you may need to make changes to your Internet Explorer settings to allow this feature to work properly. Internet Explorer may notify you of the changes you need to make. Page 43

44 MAIL ALERTS Your camera can you when the alarm goes off. You will need to fill in the correct information for this to work properly. You can get a head start on what settings to use by looking at your program to see what settings it uses to SEND . A: Sender B: Receivers C: Mail Server Info A: Enter an address or name that you would like this to come from. Such as MyCamera. Please note that you will need to test this, and also check any SPAM filters or JUNK folders for your alert s and adjust your SPAM and JUNK settings accordingly to allow these s through. B: Receivers: Enter the complete addresses of the recepients of the alarm s. C: You will need to enter the appropriate OUTGOING SETTINGS for your service. Please make careful note of the Ports and other settings. These must match exactly, or the feature will not work. Click the TEST button to test your settings. Adjust settings if necessary to complete the setup. Please refer to your provider for proper settings for OUTGOING servers, ports, etc. Page 44

45 FTP PHOTOS Your camera can automatically upload photos to an FTP location when your alarm is triggered. This is an advanced feature and you will need to know about FTP, FTP locations and passwords to use it properly. This feature could be used to occasionally update a photo that appears on your website. Or you can save an archive of photos privately to an FTP folder. Page 45

46 ALARM SETTINGS Note: You will need to test the different settings to find the optimal settings for your environment. NOTE! The camera WILL YOU during testing, as you set off the alarms. There may be a large number of s until you get things set just right. A: Motion Detect C: Alarm E: I/O Linkage G: Photos B: Motion Detect Setting D: Sound Detection F: Mail H: Scheduler Page 46

47 ALARM SETTINGS A: Motion Detect. This turns on the Motion Detection Option. B: Motion Detect Setting: Use this to adjust the sensitivity of the motion detection. Please test to find the best setting for your environment. C: Alarm On or Off. D: Sound Detection. Turn this on to use Sound Detection. Please test to find the best setting for your environment. E: I/O Linkage. This is for the optional I/O connection. Do not check unless you have optional I/O equipment installed. F: Check if you want the camera to notify you by of an alarm. G: Check if you want to upload photos to your local PC. You will need to choose an Interval and Upload location on your PC. H: Scheduler. Click on the different Days and Times to activate the alarm function of your camera on a schedule. Click SUBMIT to enter your schedule. Page 47

48 ENJOY! We hope you found this manual helpful. If you have any questions about the camera and it s features, please contact us. Enjoy your new camera from SafetyBasement.com! Page 48

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