Cloud Services MDM. Overview & Setup Admin Guide

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1 Cloud Services MDM Overview & Setup Admin Guide 10/27/2014

2 CONTENTS Systems Overview... 2 Solution Overview... 2 System Requirements... 3 Admin Console Overview... 4 Logging into the Admin Console... 4 Admin Console Overview... 4 Navigation Overview... 5 My Favorites... 5 Profiles and Policies: Profiles... 6 Profiles and Policies: Compliance... 6 Profiles and Policies: Certificates... 6 Profiles and Policies: WinMo Provisioning... 7 Catalog... 7 Content... 8 Administration User and Admin Accounts... 8 Administration Event Log... 9 Device Configuration System Settings Advanced Setting Up Your MDM Environment Overview Advanced Device Settings App Management Content Management Management Enabling ios MDM Support Admin Accounts Language Management Activating Language Packs Selecting and Changing Language Localization Editor Keep in Mind

3 MDM Overview and Setup is one of nine sections of the overall Admin Guide for Mobile Device Manager. The following is the complete list of MDM Admin Guide components: MDM Overview and Setup Device Management Profile Management Geofencing Application Management Content Management Management Telecom Management Reports and Alerts SYSTEMS OVERVIEW SOLUTION OVERVIEW Your hosting provider offers complete mobility management by enabling organizations to easily leverage and secure the latest mobile device technology by providing a comprehensive cross- platform solution for mobile device management. The Admin Console provides a central location for administrators to manage smart device fleets regardless of operating system, carrier, network or location. 2

4 From the Admin Console, administrators can manage any mobile device from anywhere in the world. SYSTEM REQUIREMENTS The following system requirements should be met before using the Mobile Device Manager (MDM) solution. Supported Browsers Internet Explorer 8+ Firefox 3.x+ Google Chrome 11+ Safari 5.x Comprehensive platform testing has been performed to ensure functionality while using these Web browsers. The Admin Console may still function in non- certified browsers. Supported Devices Android versions 2.2 and above Blackberry versions 5 and above ios versions 4.0 and above Mac OSX Symbian OS ^3 and S60 Windows Mobile 5/6 and Windows CE 4/5/6 Windows Phone 7 and 7.5 Mango Windows Phone 8 NOTE: Limited support may be available for other devices/operating Systems. Contact Customer Support for more information. 3

5 ADMIN CONSOLE OVERVIEW LOGGING INTO THE ADMIN CONSOLE MDM provides administrators with an Admin Console URL, username, and password. If you do not have this information, please contact Customer Support. Once you have the appropriate credentials, log into the Admin Console: 1. Navigate to the provided URL. 2. Enter the provided username and password. ADMIN CONSOLE OVERVIEW Manage, monitor, and secure your Enterprise's devices in the Admin Console. Menu Use the Menu for comprehensive access to all MDM's features. Hover over the Menu drop- down located in the upper left- hand corner of the Admin Console for a top- level view of all available pages. The Admin Console pages are categorized according to their specific device management purpose. 4

6 NAVIGATION OVERVIEW To the right of the Menu drop- down, is the Add drop- down. Hovering over it displays five selections that allow you to quickly access options needed to add applications, policy, content, profiles, or devices. All of these options are available from the Menu drop- down. This drop- down just gives you one- click access to those frequently used options. MY FAVORITES Use the My Favorites section to create bookmarks within MDM to your most frequently used Menu items. Dashboard The Dashboard page is used to manage and monitor devices from top- level groups down to individual devices. Reports and Alerts The Reports page allows administrators to generate custom reports about the status of their smart device fleet, configure automatic report subscriptions, and store common reports for future usage. Administrators can also create unique alert policies to provide immediate notification when a device is compromised or enters an unfavorable status. 5

7 PROFILES AND POLICIES: PROFILES The Profiles page allows administrators to create, edit, and remove all of the corporate profiles that are sent over- the- air to their smart device fleet. These profiles allow for devices to automatically receive corporate data such as Wi- Fi connections, passcode and restrictions policies, corporate and calendars, the App Catalog, and other custom data. PROFILES AND POLICIES: COMPLIANCE The Compliance page is where administrators can designate rich security policies for their device fleet so that specific actions can take place when devices fail to meet compliance rules. There are many types of compliance rules that can be selected, but the rules can be divided into three categories Application Rules, Device Rules, and Rules. PROFILES AND POLICIES: CERTIFICATES The Certificates page is where administrators can view a list of all certificates available to devices managed by the Admin Console, determine the status of a certificate, when it expires, and other useful information, as well as revoke a certificate. 6

8 PROFILES AND POLICIES: WINMO PROVISIONING The WinMo Provisioning page is where administrators can provision and create custom variables used to manage Windows Mobile devices from the Admin Console. CATALOG The Catalog page provides a centralized interface for administrators to recommend public applications and deploy internal applications to their smart device fleet, view purchases and licenses, create Software Development Kit (SDK) profiles for applications and gather analytics on all applications managed by the Admin Console. 7

9 CONTENT The Content Management pages allow administrators to upload and manage content for secure deployment to the smart device fleet using the Secure Content Locker. ADMINISTRATION USER AND ADMIN ACCOUNTS The User Accounts and Admin Accounts pages provide tools for developing a smart device fleet that is managed by the Admin Console. The User Accounts page is used to add, modify, or delete device users. The Admin Accounts page is used to add, modify, or delete administrators who use the Admin Console to manage the device fleet. 8

10 ADMINISTRATION EVENT LOG The Event Log pages allow administrators to view logs that are generated by devices and the Admin Console. The Event Log tracks all history of device and console activity. Use the drop- down menus at the top of the page to sort logs based on date, severity, category types, and Admin Console modules. 9

11 DEVICE The Device Search and Bulk Management pages allow you to quickly locate one or more devices or manage groups of devices by name, platform, group, or other criteria. Device Search also provides the administrator with features like Warm Boot, finding a device using GPS, Device Wipe, etc. CONFIGURATION SYSTEM SETTINGS The System Settings page provides a centralized location for all of the configurable settings for initial environment setup and for ongoing customization for end- users and for the Admin Console. 10

12 ADVANCED The Advanced page gives the administrator the ability to edit advanced options, including language settings, custom field definitions, and device groups. 11

13 SETTING UP YOUR MDM ENVIRONMENT OVERVIEW There are a few administrative items created by default by MDM (from the Control Panel to AirWatch) when you first provision the system via the Hosted Control Panel: Location Groups to define the different areas of your corporate hierarchy that manages and utilizes MDM. Admin Accounts to provide Admin Console access to all of the administrators of the smart device fleet. User Accounts to associate corporate users with their managed devices ADVANCED DEVICE SETTINGS You can configure settings for device enrollment, device restrictions, and console privacy. In addition, you can add a name to a device to recognize it easily, including language settings, custom field definitions for the look up fields, and device groups in the Advanced pages. APP MANAGEMENT You can view, manage, push, recommend the public applications, and deploy internal or purchased applications to your device over- the- air. CONTENT MANAGEMENT You can configure the content such that it can be accessed in online or offline modes by the devices based on the device ownership, Location Groups. You can also enable EIS integration to provide users direct link to folders, network drives, or even SharePoint directories containing various documents to upload into the Secure Content Locker. MANAGEMENT You can restraint corporate access for both managed and unmanaged devices. The initial configuration is now complete. Once you have finished setting up, click Menu and begin using the Admin Console. 12

14 ENABLING IOS MDM SUPPORT Run this wizard by navigating to System Settings Device ios APNs for MDM. The Apple Push Notification service (APNs) is used to allow MDM to securely communicate to devices over- the- air (OTA). Each organization needs their own APNs certificate to ensure a secure mechanism for their devices to communicate across Apple s push notification network. MDM uses your APNs certificate to send notifications to your devices when the administrator requests information or during a defined monitoring schedule. ADMIN ACCOUNTS Management of the smart device fleet often requires several administrators to have access to the Admin Console and it may be necessary to add or remove administrative accounts. The Admin Console provides an easy way to create and manage multiple administrative accounts. (The default admin account is automatically created by your hosting provider upon purchase of the service.) For detailed information about adding admin accounts and user accounts in the Hosting Control Panel, see the Provisioning MDM in the Control Panel document. 13

15 LANGUAGE MANAGEMENT The Admin Console can display in a variety of languages, which allows you to add additional Language Packs, edit phrases that are used in a specific language, and change the language for only one user, if necessary, while leaving the language unchanged for all other users. ACTIVATING LANGUAGE PACKS To add an additional language pack to the Admin Console, browse to Advanced Language Management. 1. Select Language Activation. 2. Choose the language pack you would like to add and press the arrow button to add it to the Active Locales list. 3. Click [Save] to finish and add the language pack to the console language options. 14

16 SELECTING AND CHANGING LANGUAGE The Admin Console allows the language to be set both for a specific user and/or a specific location. 1. To change the language for the user, navigate to Menu Admin Accounts. 2. On the Add/Edit User page, change the Locale to the desired language. 3. Save changes, log off, and log back in to display the new language. LOCALIZATION EDITOR The Localization Editor is used to edit specific words or phrases that do not translate properly to the desired language. 1. Browse to Menu Language Management. The Localization Editor displays by default. 2. Choose the Locale you wish to edit and click [Search]. 15

17 3. Find the word or phrase that is incorrect and click the Actions menu. 4. Select [Create Override]. 5. Make the desired changes and save to apply the language override. KEEP IN MIND... Pay close attention to Location Group hierarchy when creating and editing admin accounts. It is important to enable permissions at the highest Location Group needed in order to ensure the administrator has the proper editing capabilities. The selected Location Group is always displayed in the upper left- hand corner of the Admin Console. There are three pieces of information that is automatically sent by the hosting provider when the user is added (and when the device is registered): MDM Enrollment URL (provided by your hosting service), which is the same URL that you use to access the Admin Console. Group ID to identify the home Location Group. Username and password unique to the end- user. 16

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