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2 table of contents MAIN LISTINGS INDEX...1 Alphabetical listings of more than 500 marketing suppliers. Locate specific listings categorized by the primary service or product. Associations & Industry Organizations...14 Alternative DM Media/DRTV/Mobile/Text/Word of Mouth...16 Call Centres/Contact Centres/Customer Services...19 Canada Post Recognized Mail Prep Software...23 Data Management/Entry/Merge-Purge...23 Coupons/Sampling/Co-op Mailing/Flyers...25 CRM or Business Intelligence Software & Systems...26 Data Mining/Segmentation/Analytics...29 Database Marketing/Loyalty Marketing Specialist...32 Direct Marketing Agency...35 Distribution & Delivery Services...43 DM Creative, Copy & Design...44 DM Executive Recruitment, Search, Staffing...46 DM Printing Campaign Management & Delivery...51 Enhancing/Appending Data Services...53 Envelopes & Dimensional Mailers...54 Fund Raising & Not-For-Profit Specialists...55 Fulfillment Services...56 GIS & Geodemographics/Location Intelligence...58 Incentives/Gift Cards/Reward Programs...58 List Manager/Owner/Compiler...61 List Broker...64 Mail Prep Equipment & Mail Processing Equipment...64 Mailing House/Lettershop/Mail Services...65 Management Consultant (Strategy, Privacy, etc)...70 Marketing/Market Research/Surveys/Polls...73 Online Advertising Network...74 Payment Processing/Credit & Order Management...75 Premiums/Sales Promotion...76 Search Engine Marketing...77 Variable Imaging/1 to 1 Printing/Custom Printing...78 Web Analytics/Tracking...79 Voice Broadcast/Voice-Based Lead Generation...80 ADVERTISERS INDEX...13 direct marketing DM INDUSTRY SOURCEBOOK 2009 Supplement to Direct Marketing Direct Marketing is published by Lloydmedia Inc., Main St. N Markham ON L3P 1Y2 Canada f: e: home@dmn.ca PRESIDENT Steve Lloyd steve@dmn.ca PUBLISHER Mark Henry mark@dmn.ca EDITOR Pat Atkinson pat@dmn.ca DESIGN/PRODUCTION MedeGroup m.demi@medegroup.com ACCOUNT MANAGER Peter O Desse peter@dmn.ca Direct Marketing is published monthly, 12 times a year, plus the DM Industry Source Book, and may be obtained through paid subscription. Rates are as follows: Canada: 1 year (12 issues, $48+GST) 2 years (24 issues, $70+GST) U.S.: 1 year (12 issues, $60) 2 years (24 issues, $100) Direct Marketing is an independently-produced publication, not affiliated in any way with any association or organized group, nor with any publication produced either in Canada or the U.S. Member of: Direct Marketing Association of Toronto POSTMASTER: Please send all address changes and return all undeliverable copies to: Lloydmedia Inc Main Street North, Markham ON L3P 1Y2 Canada Post Canadian Publications Mail Sales Product Agreement No THINKING OF MAILING TO THESE NAMES? For information about renting the names listed in this guide, as well as a universe of over 20,000 marketing professionals, call Lloydmedia Inc. at or NOTICE OF COPYRIGHT & LIST RENTAL AGREEMENTS: The entire contents of this publication is protected by copyright. It is illegal to reproduce any of the contents without written permission of the publisher. It is also prohibited to enter the data contained in this directory into any form of storage and retrieval system. Violators will be prosecuted in full. Direct Marketing DM Industry Sourcebook

3 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE The following is an alphabetical listing of all organizations and companies contained in this guide. Each listing is categorized by the primary service or product supplied by the company or organization. For cross references, please refer back to the main listing for details, contacts and descriptions. Suppliers from the U.S. have only been listed when the company or organization is a member of a Canadian association, has Canadian offices, is known to supply to the Canadian market, or has specifically requested to be listed INTOUCH...Customer Service & Contact Centre Services /7 CANADA... Campaign Management & Delivery M CANADA COMPANY...Envelopes & Dimensional Mail Products...54 a A COUPLE OF CHICKS E-MARKETING...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 AARM...Associations & Industry Organizations...14 ABER GROUP, THE...Direct Marketing Agency...42 ACCENTURE CANADA...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 ACHIEVEGLOBAL...Customer Service & Contact Centre Services...19 ACL SERVICES...Data Mining/Analytics/Segmentation/Modelling...29 ACTIONPAK...Flyers/Coupons/Coop Mailing/Inserts...25 AD DIRECT MARKETING...Mailing House/Lettershop/Full Service...65 ADAPT MEDIA INC...Alternative DM Media (DRTV/Mobile/Text/Place)...16 ADASTRA CORPORATION...CRM & BI System & Services...29 ADCENTRICITY...Marketing Research/Polls/Surveys...74 ADDRESS-ALL MAILING SERVICES LTD...Fulfillment/Shipping/Processing...56 ADS DIRECT MEDIA...Flyers/Coupons/Coop Mailing/Inserts...25 ADVANTEX MARKETING INTERNATIONAL INC...Database Marketing & Loyalty Marketing Services...32 ADVERTISING STANDARDS CANADA...Associations & Industry Organizations...14 AEROPLAN...Database Marketing & Loyalty Marketing Services...32 AFP OTTAWA CHAPTER...Associations & Industry Organizations...14 AFTERMARKETING SOLUTIONS...DM Creative/Copy/Design...44 AGENCY 59 DIRECT...Direct Marketing Agency...35 AGENCYLINK...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 AIIM GROUP...DM Printing...48 AIR MILES REWARD PROGRAM...Database Marketing & Loyalty Marketing Services...32 AKRAN MARKETING...Incentives/Rewards/Gift Cards...58 ALBERTA CALL CENTRE ASSOCIATION...Associations & Industry Organizations...14 ALL THINGS CLING LTD...Envelopes & Dimensional Mail Products...54 ALLARD JOHNSON COMMUNICATIONS...Direct Marketing Agency...35 ALLEGRO BROKERAGE SERVICES INC...List Manager/Owner/Complier...61 ALTERIAN INC...CRM & BI System & Services...26 ALTERNATIVE INT L MAILING SOLUTIONS INC...Mailing House/Lettershop/Full Service...65 American Marketing Association...Associations & Industry Organizations...14 AMERICAN COLOR...DM Printing...48 AMERICAN EXPRESS INCENTIVE SERVICES...Incentives/Rewards/Gift Cards...58 AMERICAN LIST COUNSEL...List Manager/Owner/Complier...61 AMI...DM Printing...48 ANCHOR COMPUTER...Data Management Services & Systems...23 ANDREWS MAILING SERVICE...Mailing House/Lettershop/Full Service...65 ANGOSS SOFTWARE CORPORATION...Data Mining/Analytics/Segmentation/Modelling...29 ANTARCITCADIGITAL... Campaign Management & Delivery...51 AOL CANADA INC...Alternative DM Media (DRTV/Mobile/Text/Place)...16 APPLECORE INTERACTIVE...Web Analytics/Tracking/Measurement...79 APPLIED COMMUNICATIONS...DM Creative/Copy/Design...44 AQUENT MARKETING AND CREATIVE SERVICES...DM Executive Recruitment/Search/Staffing...46 ARC WORLDWIDE...Direct Marketing Agency...36 ARCUS GROUP...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 ARDEXUS CORP...CRM & BI System & Services...26 AREA MARKETING GROUP...Incentives/Rewards/Gift Cards...58 ARIA SOLUTIONS...Data Mining/Analytics/Segmentation/Modelling...29 ARIAD CUSTOM COMMUNICATIONS...Database Marketing & Loyalty Marketing Services...32 ARNOLD BRAND RESPONSE...Direct Marketing Agency...36 ARTEZ INTERACTIVE...Fundraising & Not-For-Profit Agencies...55 ARTSMARKETING SERVICES...Fundraising & Not-For-Profit Agencies...55 ASKMEN.COM...Search Engine Marketing/Advertising...77 ASSETPRINT...Alternative DM Media (DRTV/Mobile/Text/Place)...16 ASSETPRINT...Customer Service & Contact Centre Services...19 ASSETPRINT...Canada Post Recognized Mail Prep Software...23 ASSETPRINT...Flyers/Coupons/Coop Mailing/Inserts...25 ASSETPRINT...Database Marketing & Loyalty Marketing Services...32 ASSETPRINT...Direct Marketing Agency...36 ASSETPRINT...Distribution & Delivery Services...43 ASSETPRINT...DM Executive Recruitment/Search/Staffing...46 ASSETPRINT... Campaign Management & Delivery...51 ASSETPRINT...Fulfillment/Shipping/Processing...56 ASSETPRINT...Mailing House/Lettershop/Full Service...65 ASSETPRINT...VDI/VDP/One to One/Customized Print...78 ASSISTUS...CRM & BI System & Services...26 ASSOCIATION OF CANADIAN ADVERTISERS...Associations & Industry Organizations...14 ASSOCIATION OF REGISTERED GRAPHIC DESIGNERS OF...Associations & Industry Organizations...14 ASSURANT SOLUTIONS...Customer Service & Contact Centre Services...19 ATELKA INC...Customer Service & Contact Centre Services...19 ATYPIC...Direct Marketing Agency...36 AUTOMATED FULFILLMENT SYSTEMS...Payment Processing/Credit/Order Systems...75 AUTOMATED FULFILLMENT SYSTEMS...Fulfillment/Shipping/Processing...57 AUTOMATIC MAILING & PRINTING INC...DM Printing...48 AVAYA CANADA CORP...Customer Service & Contact Centre Services...20 AXIOM NEWS SERVICES...Database Marketing & Loyalty Marketing Services AXIS DATABASE MARKETING GROUP INC...Database Marketing & Loyalty Marketing Services...32 AZOOGLE NETWORK...Marketing Research/Polls/Surveys...74 B B STREET COMMUNICATIONS...DM Creative/Copy/Design...44 B5MEDIA INC...Alternative DM Media (DRTV/Mobile/Text/Place)...16 BAGHEERA CONSULTING...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 BAKER-BLAIS MARKETING INC...Direct Marketing Agency...36 BALMORAL MARKETING & ADVERTISING...DM Creative/Copy/Design...44 BANKS & DEAN...DM Executive Recruitment/Search/Staffing...47 BARBADOS INVESTMENT & DEVELOPMENT CORP...Customer Service & Contact Centre Services...20 BAREFOOT CREATIVE INC...DM Creative/Copy/Design...44 BARNES MARKETING & ASSOC. INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 BASE CONSULTING AND MANAGEMENT INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 BASSETT DIRECT...DM Printing...48 BATTLEFIELD GRAPHICS...DM Printing...48 BBDO WINDSOR...Direct Marketing Agency...36 BC TECHNOLOGY INDUSTRY ASSOCIATION..Associations & Industry Organizations...14 BC3 STRATEGIES...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 BEACON CREATIVE INC...DM Creative/Copy/Design...44 BEAKBANE MARKETING INC...DM Creative/Copy/Design...44 BEAUCHEMIN COMMUNICATION MARKETING...Direct Marketing Agency...36 BEAUTYROCK INC...Customer Service & Contact Centre Services...20 BELL BROADCAST & NEW MEDIA FUND...Associations & Industry Organizations...14 BELL CANADA...Customer Service & Contact Centre Services...20 BEST BUY CANADA...Incentives/Rewards/Gift Cards...58 BEVERLEY HOWELL & ASSOCIATES...Fundraising & Not-For-Profit Agencies...55 BIMM COMMUNICATIONS GROUP...Direct Marketing Agency...36 BIZBASH TORONTO...Associations & Industry Organizations...14 BLACK ROCK MARKETING GROUP...Direct Marketing Agency...36 BLAKELY & ASSOCIATES...Fundraising & Not-For-Profit Agencies...55 BLAST RADIUS TORONTO...Direct Marketing Agency...36 BLITZ DIRECT...Direct Marketing Agency...36 BLITZ DIRECT & DATA...Database Marketing & Loyalty Marketing Services...32 BLITZ PROMOTION DATA DIRECT...Direct Marketing Agency...36 BLOCKBUSTER CANADA...Incentives/Rewards/Gift Cards...58 BLUE NORTH STRATEGIES INC...Database Marketing & Loyalty Marketing Services...32 BLUE OCEAN CONTACT CENTRES...Customer Service & Contact Centre Services...20 BLUEPRINT FUNDRAISING & COMMUNICATIONS...Fundraising & Not-For-Profit Agencies...55 BLUESTREAM DATABASE SOFTWARE CORP...CRM & BI System & Services...26 BMR GROUP...Direct Marketing Agency DM Industry Sourcebook 2009 Direct Marketing

4 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE BMR GROUP...Database Marketing & Loyalty Marketing Services...32 BOIRE FILLER GROUP...Data Mining/Analytics/Segmentation/Modelling...29 BOS TORONTO...Direct Marketing Agency...36 BOWE BELL & HOWELL LTD...Mail Prep/Mail Processing Equipment...64 BOWNE MARKETING & BUSINESS COMMUNICATIONS...DM Printing...48 BOXPILOT, INC...Voice Broadcast Services/Lead Generation...80 BRADFORD DIRECT INC...Mailing House/Lettershop/Full Service...65 BRAND 360 STRATEGIES, INC...Direct Marketing Agency...36 BRANDEDGE...Direct Marketing Agency...36 BREININGER & ASSOCIATES...Marketing Research/Polls/Surveys...74 BRITISH COLUMBIA ASSOCIATION OF INTEGRATED MRKTRS...Associations & Industry Organizations...14 BROADVIEW NETWORKS...CRM & BI System & Services...26 BRYAN AND WHITMORE COMMUNICATION INC...DM Printing...48 BUILDINGSALESTEAMS.COM...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 BUSINESS GUIDANCE SYSTEMS INC...Data Mining/Analytics/Segmentation/Modelling...29 BUSINESS INFORMATION GROUP/SCOTT S DIRECTORIES...List Manager/Owner/Complier...61 BUSINESS OBJECTS...Canada Post Recognized Mail Prep Software...23 BZZAGENT...Direct Marketing Agency...36 C CANADA NEWSWIRE...Alternative DM Media (DRTV/Mobile/Text/Place)...16 CANADA POST BORDERFREE...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 CANADA POST CORPORATION...Distribution & Delivery Services...43 CANADADIRECT DATABASE MARKETING INC...Customer Service & Contact Centre Services...20 CANADADIRECT DATABASE MARKETING INC...Data Management Services & Systems...23 CANADADIRECT DATABASE MARKETING INC...Data Mining/Analytics/Segmentation/Modelling...29 CANADADIRECT DATABASE MARKETING INC...Mailing House/Lettershop/Full Service...66 CANADAPLUS.COM...Marketing Research/Polls/Surveys...73 CANADIAN ASSOCIATION OF INTERNET PROVIDERS...Associations & Industry Organizations...14 CANADIAN FRANCHISE ASSOCIATION...Associations & Industry Organizations...14 CANADIAN HEALTHCARE ASSOCIATION...List Manager/Owner/Complier...61 CANADIAN INTERNET REGISTRATION AUTHORITY...Associations & Industry Organizations...14 CANADIAN LIST BROKERS...List Manager/Owner/Complier...61 CANADIAN MAILING MACHINES...Mail Prep/Mail Processing Equipment...64 CANADIAN MARKETING ASSOCIATION...Associations & Industry Organizations...14 CANADIAN MEDIA NETWORK...Distribution & Delivery Services...43 CANADIAN PRINTING RESOURCES...DM Printing...48 CANADIAN PRINTING RESOURCES...Envelopes & Dimensional Mail Products...54 CANADIAN STANDARDS ASSN...Associations & Industry Organizations...14 CANADIAN TIRE GIFT CARDS...Incentives/Rewards/Gift Cards...58 CANADIAN TIRE GIFT CARDS...Premiums/Sales Promotion Services...76 CANARY DIRECT MARKETING...Direct Marketing Agency...36 CANLAW...List Manager/Owner/Complier...61 CANPAGES...List Manager/Owner/Complier...61 CANPAGES...Alternative DM Media (DRTV/Mobile/Text/Place)...16 CANWEST MEDIAWORKS (CANADA.COM)...Marketing Research/Polls/Surveys...74 CAPITAL C COMMUNICATIONS...Direct Marketing Agency...36 CAPTIVE INTERACTIVE... Campaign Management & Delivery...51 CARAT CANADA INC...Direct Marketing Agency...36 CARLSON MARKETING CANADA...Data Mining/Analytics/Segmentation/Modelling...30 CARLSON MARKETING CANADA...Database Marketing & Loyalty Marketing Services...32 CARLSON MARKETING CANADA...Direct Marketing Agency...37 CARLSON MARKETING CANADA...Incentives/Rewards/Gift Cards...59 CAROUSE COMMUNICATIONS...DM Creative/Copy/Design...44 CARRIER CANADA...Incentives/Rewards/Gift Cards...59 CASALE MEDIA INC... Marketing Research/Polls/Surveys...74 CASCADA MOBILE...Associations & Industry Organizations...14 CATEGORY FIVE...Database Marketing & Loyalty Marketing Services...33 CBL DATA RECOVERY TECHNOLOGIES INC... CCL LABEL...DM Printing...48 CDS GLOBAL /INDAS...Fulfillment/Shipping/Processing...57 Direct Marketing DM Industry Sourcebook 2009 CENTREPOINT...Fundraising & Not-For-Profit Agencies...55 CENTTRIC MARKETING SYSTEMS...Customer Service & Contact Centre Services...20 CERIDIAN CANADA LTD...Payment Processing/Credit/Order Systems...75 CF PRODUCTION MANAGEMENT...Direct Marketing Agency...37 CHAD MANAGEMENT GROUP...DM Executive Recruitment/Search/Staffing...47 CHALK MEDIA...Alternative DM Media (DRTV/Mobile/Text/Place)...16 CHALKBOARD MARKETING...Direct Marketing Agency...37 CHANNEL 500 INC...Alternative DM Media (DRTV/Mobile/Text/Place)...16 CHASE CARD SERVICES...Incentives/Rewards/Gift Cards...59 CHESSIE LISTS INC...List Manager/Owner/Complier...61 CHEXX INC...Premiums/Sales Promotion Services...76 CHILL MEDIA INC...Direct Marketing Agency...37 CINEPLEX MEDIA...Alternative DM Media (DRTV/Mobile/Text/Place)...16 CIRCUMFERENCE...Customer Service & Contact Centre Services...20 CISCO SYSTEMS CANADA CO...Data Mining/Analytics/Segmentation/Modelling...30 CITYXPRESS CORP... Alternative DM Media (DRTV/Mobile/Text/Place)...16 CLB MEDIA...List Manager/Owner/Complier...61 CLEAN SHEET COMMUNICATIONS...DM Creative/Copy/Design...44 CLEANLIST.COM INC...Data Management Services & Systems...23 CLICKINSIGHT CORPORATION...Search Engine Marketing/Advertising...77 CLICKSTREAM INTERACTIVE GROUP CORP...VDI/VDP/One to One/Customized Print...78 CLIXX DIRECT MARKETING...Mailing House/Lettershop/Full Service...66 CLOSED LOOP INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 COLOUR...Direct Marketing Agency...37 COLOUR INNOVATIONS INC...DM Printing...48 COLOURTIME PRINTING & DIGITAL...DM Printing...48 COMDATA SERVICES LTD...Canada Post Recognized Mail Prep Software...23 COMMERCETEL...Alternative DM Media (DRTV/Mobile/Text/Place)...16 COMPEREMEDIA...Marketing Research/Polls/Surveys...73 COMPLETE MAILING SERVICE...Mailing House/Lettershop/Full Service...66 COMSCORE MEDIA METRIX...Web Analytics/Tracking/Measurement...79 CONNECTIS GROUP...CRM & BI System & Services...26 CONSUMER IMPACT MARKETING...Database Marketing & Loyalty Marketing Services...33 CONTACT PROFESSIONALS ALLIANCE INC...Associations & Industry Organizations...14 CONTACTNB...Associations & Industry Organizations...14 CONVERSYS INC...Marketing Research/Polls/Surveys...74 COPYWELL DIGITAL PRINTING...VDI/VDP/One to One/Customized Print...78 CORBER MARKETING (2008)...DM Creative/Copy/Design...44 CORNERSTONE GROUP OF COMPANIES...Database Marketing & Loyalty Marketing Services...33 CORPORATE TELECOM SERVICES...Customer Service & Contact Centre Services...20 CORUS CUSTOM NETWORKS...Alternative DM Media (DRTV/Mobile/Text/Place)...16 COSSETTE HEALTHCARE...Direct Marketing Agency...37 COVER-ALL COMPUTER SERVICES CORP...Canada Post Recognized Mail Prep Software...23 COX TARGET MEDIA...Distribution & Delivery Services...43 CREATIVE MAILING SOLUTIONS INC...Mailing House/Lettershop/Full Service...66 CRITICAL MASS CALGARY...Direct Marketing Agency...37 CRM CANADA...CRM & BI System & Services...26 CRM CONNECTIONS...CRM & BI System & Services...26 CRM MATTERS...CRM & BI System & Services...26 CRM UNLEASHED/FORCE SOFTWARE...CRM & BI System & Services...26 CROOK & GRANT LITHOGRAPHERS LIMITED...DM Printing...48 CUNDARI GROUP LIMITED...Direct Marketing Agency...37 CUNDARISFP...Direct Marketing Agency...37 CURRENCY MARKETING...Database Marketing & Loyalty Marketing Services...33 CUSTOM DATA IMAGING CORPORATION...VDI/VDP/One to One/Customized Print...78 CUSTOMER CONTACTS...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 CUSTOMER FORESIGHT GROUP LTD...Management Consultant (Strategy/Privacy/Tactics/Etc)...70 CUSTOMER SERVICE CANADA INC...Customer Service & Contact Centre Services...20 CUSTOMERWORKS...Direct Marketing Agency...37 CUSTOMETRICS, INC...Database Marketing & Loyalty Marketing Services...33 CUSTOMETRICS, INC...CRM & BI System & Services...26 CUSTOMETRICS, INC...Data Mining/Analytics/Segmentation/Modelling...30 CUSTOMETRICS, INC...Enhancing & Appending Data...53 CUSTOMETRICS, INC...GIS/Geodemographics/Location Intelligence...58 CUSTOMETRICS, INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 CUSTOMETRICS, INC...Marketing Research/Polls/Surveys...73 CUSTOMETRICS, INC...Search Engine Marketing/Advertising...77 CUSTOMETRICS, INC...Web Analytics/Tracking/Measurement...79 CVM MARKETING INC...Database Marketing & Loyalty Marketing Services

5 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE You ve FOUND someone who loves data so you don t have to. At Environics Analytics, we ll help you reach and retain more customers. Our marketing experts, modelling statisticians and research analysts mine the data so you deliver the right message to the right customer at the right time. From merchandising and media planning to customer profiling and site analysis, we offer cost-effective solutions that grow your business. Pocket protectors are strictly optional. Find and keep your customers. environicsanalytics.ca DM Industry Sourcebook 2009 Direct Marketing

6 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE D D ORO CREATIONS...Incentives/Rewards/Gift Cards...59 D3 MANAGEMENT... Campaign Management & Delivery...51 DAC GROUP...Search Engine Marketing/Advertising...77 DACS MARKETING & SPONSORSHIP...Premiums/Sales Promotion Services...76 DARE MARKETING INC...Fulfillment/Shipping/Processing...57 DATA DIRECT GROUP...Data Management Services & Systems...24 DATA DIRECT GROUP...Distribution & Delivery Services...43 DATA DIRECT GROUP...DM Printing...48 DATA DIRECT GROUP...Fulfillment/Shipping/Processing...57 DATA DIRECT GROUP...Mailing House/Lettershop/Full Service...66 DATA DIRECT GROUP...VDI/VDP/One to One/Customized Print...78 DATA FIX...Data Management Services & Systems...24 DATA FOCUS...Mailing House/Lettershop/Full Service...66 DATA GROUP OF COMPANIES...Direct Marketing Agency...37 DATA MANAGEMENT MARKETING...DM Printing...48 DATA SERVICES INTL...Data Management Services & Systems...24 DATACORE MAIL MANAGEMENT LTD...Mailing House/Lettershop/Full Service...66 DATALAB USA...Data Management Services & Systems...24 DATASELECT...List Brokerage...64 DATATECH SMARTSOFT INC...Data Management Services & Systems...24 DATATEL INC...Web Analytics/Tracking/Measurement...79 DAVIS & HENDERSON...DM Printing...48 DB ADVANTAGE INC...Data Management Services & Systems...24 DELVINIA INTERACTIVE INC... Campaign Management & Delivery...52 DEMAND METRIC...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 DENISON CONSULTING...CRM & BI System & Services...26 DENOLOGIX...Data Mining/Analytics/Segmentation/Modelling...30 DENTSU CANADA...Direct Marketing Agency...37 DERHAK IRELAND EXECUTIVE SEARCH...DM Executive Recruitment/Search/Staffing...47 DESIGNERS INC...DM Creative/Copy/Design...44 DEVLIN E-BUSINESS ARCHITECTS...Database Marketing & Loyalty Marketing Services...33 DGN MARKETING SERVICES LTD...Fulfillment/Shipping/Processing...57 DIGIGRAPHICS...VDI/VDP/One to One/Customized Print...78 DIGITAL CEMENT INC... Campaign Management & Delivery...52 DIGITAL THEORY MEDIA CONSULTING...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 DIMENSIONAL PRODUCTS...Envelopes & Dimensional Mail Products...54 DIRECT ANTIDOTE...Database Marketing & Loyalty Marketing Services...33 DIRECT IMPACT MARKETING...Customer Service & Contact Centre Services...20 DIRECT MAIL MARKETING GROUP...Mailing House/Lettershop/Full Service...66 DIRECT MARKETING ASSOCIATION (US)...Associations & Industry Organizations...14 DIRECT MARKETING ASSOCIATION OF TORONTO...Associations & Industry Organizations...14 DIRECT MARKETING MAGAZINE...List Manager/Owner/Complier...61 DIRECT MEDIA CANADA INC...List Brokerage...64 DIRECT POINT GROUP...Fundraising & Not-For-Profit Agencies...55 DIRECT SALES FORCE INC...Customer Service & Contact Centre Services...20 DIRECT TARGET PROMOTIONS...DM Creative/Copy/Design...44 DIRECTIMI...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 DIRECTWEST CORP...List Manager/Owner/Complier...61 DISTRIBUTECH INC...Fulfillment/Shipping/Processing...57 DISTRIBUTION DIRECTE...Fulfillment/Shipping/Processing...57 DM GRAPHICS INC...DM Printing...49 DMTI SPATIAL...CRM & BI System & Services...26 DMW & ASSOCIATES, LETTERSHOP & FULFILLMENT SRVCS...Mailing House/Lettershop/Full Service...66 DOLLCO PRINTING...DM Printing...49 DOMINION BLUE...DM Printing...49 DOMINKNOW LEARNING SYSTEMS...VDI/VDP/One to One/Customized Print...78 DOMINO PRINTING SOLUTIONS INC...DM Printing...49 DONER CANADA...Fundraising & Not-For-Profit Agencies...55 DONNEE GROUP, THE...Fundraising & Not-For-Profit Agencies...55 DOTS & PIXELS INC...DM Printing...49 DRAFTFCB...Direct Marketing Agency...37 DROPSTOP CANADA...Distribution & Delivery Services...43 DST OUTPUT...Mailing House/Lettershop/Full Service...66 DUE NORTH COMMUNICATIONS INC...Direct Marketing Agency...37 DUN & BRADSTREET...List Manager/Owner/Complier...61 DUNHILL INTERNATIONAL LIST CO...List Manager/Owner/Complier...61 DUPLIUM...Envelopes & Dimensional Mail Products...54 DURHAM CONTACT CENTRE...Customer Service & Contact Centre Services...20 Direct Marketing DM Industry Sourcebook 2009 DXP MARKETING...DM Printing...49 DYCOM DIRECT MAIL SERVICE...Mailing House/Lettershop/Full Service...66 DYM SYSTEMS INC...Distribution & Delivery Services...43 DYNAMIC FLYER DISTRIBUTION...Flyers/Coupons/Coop Mailing/Inserts...25 e ECHO MARKETING SOLUTIONS...Fundraising & Not-For-Profit Agencies...55 ECOMCARD CANADA INC...Incentives/Rewards/Gift Cards...59 ECOMEDIA DIRECT INC...Alternative DM Media (DRTV/Mobile/Text/Place)...16 EGENCIA...Management Consultant (Strategy/Privacy/Tactics/Etc) COMPANY, THE... Campaign Management & Delivery BANK.CA... Campaign Management & Delivery...52 EMARKETING ASSOCIATION...Associations & Industry Organizations...15 EMBASSY DIGITAL...DM Printing...49 EMG MARKETING GROUP LTD...Database Marketing & Loyalty Marketing Services...33 EMG MARKETING GROUP LTD...Direct Marketing Agency...37 EMG MARKETING GROUP LTD...DM Creative/Copy/Design...45 EMG MARKETING GROUP LTD... Campaign Management & Delivery...52 EMG MARKETING GROUP LTD...List Manager/Owner/Complier...61 EMG MARKETING GROUP LTD...Mailing House/Lettershop/Full Service...66 EMG MARKETING GROUP LTD...Marketing Research/Polls/Surveys...74 EMG MARKETING GROUP LTD...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 EMG MARKETING GROUP LTD...Marketing Research/Polls/Surveys...73 EMG MARKETING GROUP LTD...Premiums/Sales Promotion Services...76 EMMA WARRILLOW & ASSOCIATES...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 EMPIRE MARKETING CORP...Premiums/Sales Promotion Services...76 EMPIRICAL...Mailing House/Lettershop/Full Service...66 EMPIRIX INC...Customer Service & Contact Centre Services...20 ENCORE BUSINESS SOLUTIONS...CRM & BI System & Services...27 ENFATICO CANADA...Data Mining/Analytics/Segmentation/Modelling...30 ENGINE ROOM CREATIVE...Direct Marketing Agency...37 ENIXA.TV...Marketing Research/Polls/Surveys...74 ENQUIRO...VDI/VDP/One to One/Customized Print...78 ENVIRONICS ANALYTICS...Data Mining/Analytics/Segmentation/Modelling...30 ENVISION IT...Data Mining/Analytics/Segmentation/Modelling...30 EPIC MARKETING SOLUTIONS...Data Management Services & Systems...24 EPSILIST INC...List Brokerage...64 EQUIFAX CANADA...Payment Processing/Credit/Order Systems...75 EQUINOX MARKETING SERVICES...Customer Service & Contact Centre Services...20 ERIN MOORE COMMUNICATIONS...DM Creative/Copy/Design...45 ERNEX MARKETING TECHNOLOGIES...Payment Processing/Credit/Order Systems...75 ESRI CANADA...GIS/Geodemographics/Location Intelligence...58 ETHOS JWT...Direct Marketing Agency...37 EURODIRECT...GIS/Geodemographics/Location Intelligence...58 EVENT WIZARD CANADA...CRM & BI System & Services...27 EXACTTARGET... Campaign Management & Delivery...52 EXPEDIA CANADA...Marketing Research/Polls/Surveys...74 EXPERIAN MARKETING SERVICES...Data Mining/Analytics/Segmentation/Modelling...30 EXPONENTIA...Alternative DM Media (DRTV/Mobile/Text/Place)...16 EXTEND COMMUNICATIONS INC...Customer Service & Contact Centre Services...20 F FANBOX...Database Marketing & Loyalty Marketing Services...33 FEDERAL EXPRESS CANADA...Distribution & Delivery Services...43 FIGURS*...Data Mining/Analytics/Segmentation/Modelling...30 FINELINE SOLUTIONS...Customer Service & Contact Centre Services...20 FIRST DATA CANADA...Payment Processing/Credit/Order Systems...75 FIXED ADDRESS MARKETING...List Manager/Owner/Complier...62 FJORD INTERACTIVE...Direct Marketing Agency...37 FLA GROUP, THE...Fundraising & Not-For-Profit Agencies...55 FLAGSHIP SOFTWARE LTD...Canada Post Recognized Mail Prep Software...23 FLYER DISTRIBUTION STANDARDS ASSOCIATION...Associations & Industry Organizations...15 FORECAST RESPONSE INC...DM Creative/Copy/Design...45 FORECAST RESPONSE INC...Envelopes & Dimensional Mail Products...54 FORECAST RESPONSE INC...Fundraising & Not-For-Profit Agencies...55 FOREMOST MEDIA ONE...Mailing House/Lettershop/Full Service...66 FOREST STEWARDSHIP COUNCIL CANADA (FSC)...Associations & Industry Organizations...15 FORTSUM BUSINESS SOLUTIONS...CRM & BI System & Services...27 FOX GROUP TELECOM CONSULTING...Management Consultant (Strategy/Privacy/Tactics/Etc)

7 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE FPINFORMART.CA/CANWEST INTERACTIVE.Marketing Research/Polls/Surveys...74 FRASER DIRECT DISTRIBUTION SERVICES LTD...Distribution & Delivery Services...43 FREEFONE INC...Alternative DM Media (DRTV/Mobile/Text/Place)...16 FRONTIER DISTRIBUTING...Fulfillment/Shipping/Processing...57 FRONTLINE COMPANY, THE...CRM & BI System & Services...27 FSA GROUP, THE...Customer Service & Contact Centre Services...20 FUSE MARKETING GROUP...Direct Marketing Agency...37 FUTURE SHOP...Incentives/Rewards/Gift Cards...59 g GENERATION 5...Data Mining/Analytics/Segmentation/Modelling...30 GENTICITY...CRM & BI System & Services...27 GEOMARKETING SOLUTIONS GROUP...GIS/Geodemographics/Location Intelligence...58 GEOMEDIA...Data Mining/Analytics/Segmentation/Modelling...30 GEOMEDIA...Database Marketing & Loyalty Marketing Services...33 GEOMEDIA...GIS/Geodemographics/Location Intelligence...58 GERRY BLACK COPYWRITING...DM Creative/Copy/Design...45 GEXEL TELECOM INT L INC...Customer Service & Contact Centre Services...21 GEYSER MARKETING GROUP...Database Marketing & Loyalty Marketing Services...33 GILLCOMM SOLUTIONS CENTER LTD...Customer Service & Contact Centre Services...21 GILMORE DOCULINK INTERNATIONAL...DM Printing...49 GJP ADVERTISING...Direct Marketing Agency...38 GLOBAL ADDRESSES INC...List Manager/Owner/Complier...62 GLOBAL MARKET INSITE (GMI)...Marketing Research/Polls/Surveys...73 GLOBE & MAIL...Alternative DM Media (DRTV/Mobile/Text/Place)...16 GLOBEL DIRECT INC...Mailing House/Lettershop/Full Service...66 GLUE INC...DM Creative/Copy/Design...45 GLUE INC...Fundraising & Not-For-Profit Agencies...55 GOLDSTEIN GROUP, THE...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 GOOGLE CANADA...Search Engine Marketing/Advertising...77 GRAHAME POTTER MARKETING INC...DM Creative/Copy/Design...45 GRANT WRITING SERVICE...DM Creative/Copy/Design...45 GREEN REWARDS...Database Marketing & Loyalty Marketing Services...33 GREY DIRECT & INTERACTIVE...Direct Marketing Agency...38 GREY WORLDWIDE...Direct Marketing Agency...38 GROUPE PUBLI-SAC...Distribution & Delivery Services...43 GS1 CANADA...Associations & Industry Organizations...15 GTA MAILING...Mailing House/Lettershop/Full Service...66 h HARMONY PRINTING LTD...DM Printing...49 HARRIS/DECIMA LOYALTY...Database Marketing & Loyalty Marketing Services...33 HARTE-HANKS...CRM & BI System & Services...27 HARVEY MCKINNON ASSOCIATES...Fundraising & Not-For-Profit Agencies...55 HARVEY MCKINNON ASSOCIATES...Direct Marketing Agency...38 HARVEY MCKINNON ASSOCIATES...DM Creative/Copy/Design...45 HBC CORPORATE GIFT CARDS & INCENTIVES...Incentives/Rewards/Gift Cards...59 HD MEDIA CREATIONS...Alternative DM Media (DRTV/Mobile/Text/Place)...16 HEADSPACE MARKETING INC...Direct Marketing Agency...38 HELICOPTER GROUP, THE...Mailing House/Lettershop/Full Service...66 HENDERSON BAS...Direct Marketing Agency...38 HENDERSON-ROBB GROUP, THE...Direct Marketing Agency...38 HIGH ROAD COMMUNICATIONS...Database Marketing & Loyalty Marketing Services...33 HIGHLAND MARKETING...Direct Marketing Agency...38 HILBORN GROUP LTD, THE...List Manager/Owner/Complier...62 HIP COMMUNICATIONS...Alternative DM Media (DRTV/Mobile/Text/Place)...16 HJ LINNEN ASSOCIATES...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 HOME DEPOT CANADA...Incentives/Rewards/Gift Cards...59 HOSTED COMMUNICATIONS LTD...Customer Service & Contact Centre Services...21 HOSTED DATA TRANSACTION SOLUTIONS...Payment Processing/Credit/Order Systems...75 HOT BANANA SOFTWARE INC...Web Analytics/Tracking/Measurement...79 HTX GROUP INC...Envelopes & Dimensional Mail Products...54 HUMAN RESOURCES MAILINGS...List Manager/Owner/Complier...62 HUMBER COLLEGE, FUNDRAISING & VOLUNTEER MANAGEMENT...Fundraising & Not-For-Profit Agencies...55 HUME IMAGING INC...DM Printing...49 i I LOVE REWARDS...Incentives/Rewards/Gift Cards...59 ICOM INFORMATION & COMMUNICATIONS L.P...Database Marketing & Loyalty Marketing Services...33 ICOM INFORMATION & COMMUNICATIONS L.P...Data Mining/Analytics/Segmentation/Modelling...30 ICOM INFORMATION & COMMUNICATIONS L.P...Enhancing & Appending Data...53 ICT CANADA MARKETING INC...Customer Service & Contact Centre Services...21 IDG LIST SERVICES...List Manager/Owner/Complier...62 IIMA...Associations & Industry Organizations...15 IMPACT MOBILE...Alternative DM Media (DRTV/Mobile/Text/Place)...16 IMPAGINATION INC...DM Creative/Copy/Design...45 IMPARK...Alternative DM Media (DRTV/Mobile/Text/Place)...16 IN-HOUSE ADVERTISING LTD...DM Creative/Copy/Design...45 IN-HOUSE RECRUITING...DM Executive Recruitment/Search/Staffing...47 INBOX MARKETER... Campaign Management & Delivery...52 INCISIVE MARKETING INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 INDICIA INC...Data Mining/Analytics/Segmentation/Modelling...30 INDUSBLUE INC...Direct Marketing Agency...38 INFLECTION POINT ANALYTICS...Data Mining/Analytics/Segmentation/Modelling...31 INFLUENCE MEDIA...Alternative DM Media (DRTV/Mobile/Text/Place)...17 INFOCANADA...List Manager/Owner/Complier...62 INFOCANADA...Database Marketing & Loyalty Marketing Services...34 INFORMATION BUILDERS CANADA INC...CRM & BI System & Services...27 INFOROUTE INC...Canada Post Recognized Mail Prep Software...23 INHOUSE RECRUITING SERVICES...DM Executive Recruitment/Search/Staffing...47 INNOVAPOST...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 INNOVAPOST...Data Mining/Analytics/Segmentation/Modelling...31 INNOVATIVE RESPONSE MARKETING INC...Mailing House/Lettershop/Full Service...67 INPIX MEDIA...Direct Marketing Agency...38 INQUIRY MANAGEMENT SYSTEMS LTD...Fundraising & Not-For-Profit Agencies...55 INSOURCE CORP...Mail Prep/Mail Processing Equipment...64 INTEGRATED BUSINESS INTELLIGENCE CORP...CRM & BI System & Services...27 INTEGRATED MAR.COM CORPORATION...Direct Marketing Agency...38 INTELLIMARKETING CORP...Direct Marketing Agency...38 INTELLIRESPONSE SYSTEMS...Customer Service & Contact Centre Services...21 INTERAC ASSOCIATION...Associations & Industry Organizations...15 INTERACT DIRECT MARKETING INC...Database Marketing & Loyalty Marketing Services...34 INTERACTIVE ADVERTISING BUREAU OF CANADA...Associations & Industry Organizations...15 INTERACTIVE ONTARIO...Associations & Industry Organizations...15 INTERALIA INC...Customer Service & Contact Centre Services...21 INTERLINC DIRECT CORPORATION...Mailing House/Lettershop/Full Service...67 INTERNATIONAL CUSTOMER SERVICE ASSOCIATION TORONTO...Associations & Industry Organizations...15 INTERNATIONAL DATA ENGINEERING INC...Data Management Services & Systems...24 INTERNATIONAL DIRECT RESPONSE SERVICES...Mailing House/Lettershop/Full Service...67 INTERNATIONAL INTERNET MARKETING ASSOCIATION...Associations & Industry Organizations...15 INTERPROVINCIAL GROUP, THE...Fulfillment/Shipping/Processing...57 INTERWOOD DIRECT...Alternative DM Media (DRTV/Mobile/Text/Place)...17 INTUITIVE SOLUTIONS GROUP INC...Data Management Services & Systems...24 IPSOS REID LOYALTY...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 IQ PARTNERS INC...DM Executive Recruitment/Search/Staffing...47 IQMETRIX INTELLIGENT RETAIL...Data Mining/Analytics/Segmentation/Modelling...31 IRONSTONE MEDIA...DM Printing...49 J JAM DIRECT...Direct Marketing Agency...38 JAMBO MOBILE SOLUTIONS...Alternative DM Media (DRTV/Mobile/Text/Place) DM Industry Sourcebook 2009 Direct Marketing

8 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE JAN KELLEY MARKETING...DM Executive Recruitment/Search/Staffing...47 JAZ INTEGRATED ADVERTISING...DM Printing...49 JC WILLIAMS GROUP...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 JM INBOUND GROUP LTD...Customer Service & Contact Centre Services...21 JOHN WILEY & SONS CANADA LTD...DM Creative/Copy/Design...45 JONCAS POSTEXPERTS, INC...Mailing House/Lettershop/Full Service...67 JR DIRECT RESPONSE INT L...List Manager/Owner/Complier...62 JS DIRECT ADDRESS LTD...List Manager/Owner/Complier...62 JSEM...Direct Marketing Agency...38 JSI DATA SYSTEMS LIMITED...Data Management Services & Systems...24 JUMP REWARDS...Incentives/Rewards/Gift Cards...59 JUNCTION SOLUTIONS... JUSTASON...Marketing Research/Polls/Surveys...73 K K-IT...Data Management Services & Systems...24 Kaleidoscope Marketing and Communications...Direct Marketing Agency...38 KELCOM...Customer Service & Contact Centre Services...21 KEMPENFELT GRAPHICS GROUP...DM Printing...49 KEN WYMAN & ASSOCIATES...Fundraising & Not-For-Profit Agencies...55 KENNA GROUP, THE...Direct Marketing Agency...38 KENNETH CORBER CONSULTING...Mailing House/Lettershop/Full Service...67 KETCHUM CANADA INC...Fundraising & Not-For-Profit Agencies...55 KEY MAIL CANADA INC...Distribution & Delivery Services...43 KEYCONTACT...Fulfillment/Shipping/Processing...57 KEYS DIRECT MARKETING & COMMUNICATIONS...Direct Marketing Agency...38 KINETIX MEDIA COMMUNICATIONS... Campaign Management & Delivery...52 KINETIX MEDIA COMMUNICATIONS...DM Printing...49 KIRK INTEGRATED MARKETING...Mailing House/Lettershop/Full Service...67 KISP SALES & MARKETING SOLUTIONS...Direct Marketing Agency...38 KLIENTEL...Marketing Research/Polls/Surveys...73 KLIX.CA...Marketing Research/Polls/Surveys...74 KLIX.CA...Search Engine Marketing/Advertising...77 KMR GROUP, THE...DM Creative/Copy/Design...45 KNEEBONE...Data Mining/Analytics/Segmentation/Modelling...31 KNOWLEDGE4YOU...Database Marketing & Loyalty Marketing Services...34 KNOWLEDGEBASE MARKETING INC...CRM & BI System & Services...27 KOMUNIK...CRM & BI System & Services...27 KOMUNIK KONVERSATION... Campaign Management & Delivery...52 KOPEL...Mailing House/Lettershop/Full Service...67 l LAKE IMAGE SYSTEMS...Mailing House/Lettershop/Full Service...67 LAUNCH! BRAND MARKETING...Direct Marketing Agency...38 LEADMASTER INC...CRM & BI System & Services...27 LEAFNODE SYSTEMS INC...Data Management Services & Systems...24 LEO BURNETT TORONTO...Direct Marketing Agency...38 LEON HENRY INC...List Brokerage...64 LEXISNEXIS CANADA INC...Marketing Research/Polls/Surveys...73 LIFT AGENCY...Direct Marketing Agency...39 LINTBUCKET MEDIA...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 LIST SERVICES CORPORATION...List Manager/Owner/Complier...62 LITHO WEB INC...DM Printing...49 LIVE SPACES EVENT MARKETING...Alternative DM Media (DRTV/Mobile/Text/Place)...17 LIVEXCHANGE...Customer Service & Contact Centre Services...21 LM]ENT MARKETING ENTERPRISES...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 LOWE MARTIN GROUP...DM Printing...49 LOWE ROCHE ADVERTISING...Direct Marketing Agency...39 LOWE-MARTIN GROUP, THE...DM Printing...49 LOYALTYMATCH...Database Marketing & Loyalty Marketing Services...34 LOYALTYONE...Database Marketing & Loyalty Marketing Services...34 LSM CONSULTING...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 Direct Marketing DM Industry Sourcebook 2009 LUXOR CRM...CRM & BI System & Services...27 LYRIS TECHNOLOGIES...Web Analytics/Tracking/Measurement...79 m M & M MEAT SHOP LTD...Incentives/Rewards/Gift Cards...59 M GROUP, THE...Fulfillment/Shipping/Processing...57 MACLAREN MCCANN DIRECT & INTERACTIVE...Direct Marketing Agency...39 MACROMARK INC...List Manager/Owner/Complier...62 MADELY DIRECT RESPONSE...DM Creative/Copy/Design...45 MAIL-O-MATIC...Mail Prep/Mail Processing Equipment...64 MAILCRAFTERS CANADA INC...Mail Prep/Mail Processing Equipment...64 MAILENNIUM GROUP...Mailing House/Lettershop/Full Service...67 MAILER MAGIC--PLM GROUP CO...Envelopes & Dimensional Mail Products...54 MAILING INNOVATIONS...Mailing House/Lettershop/Full Service...67 MAILING SYSTEMS INC...Mail Prep/Mail Processing Equipment...64 MAILMARKETING CORP...Mailing House/Lettershop/Full Service...67 MAILPOWER...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 MAMBO INTERACTIVE...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MANDRAKE MANAGEMENT CONSULTANTS...DM Executive Recruitment/Search/Staffing...47 MANIFOLD DATA MINING...Data Mining/Analytics/Segmentation/Modelling...31 MANITOBA CUSTOMER CONTACT ASSOCIATION...Associations & Industry Organizations...15 MANPOWER SERVICES...DM Executive Recruitment/Search/Staffing...47 MAPMEDIA CORP...GIS/Geodemographics/Location Intelligence...58 MARCAM PRINTERS LTD...DM Printing...49 MARCO CORPORATION, THE...Search Engine Marketing/Advertising...77 MARCOM GROUP INC...DM Creative/Copy/Design...45 MARCOUNT CONSULTING INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 MARIN S CANADA...Premiums/Sales Promotion Services...76 MARITZ CANADA INC...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MARITZ CANADA INC...Database Marketing & Loyalty Marketing Services...34 MARITZ CANADA INC...Incentives/Rewards/Gift Cards...59 MARITZ CANADA INC...Marketing Research/Polls/Surveys...73 MARKET FOCUS DIRECT...Database Marketing & Loyalty Marketing Services...34 MARKET INTELLIGENCE LADDER...Data Mining/Analytics/Segmentation/Modelling...31 MARKETEL/MCCANN ERICKSON...Direct Marketing Agency...39 MARKETING BREAKTHROUGHS...Direct Marketing Agency...39 MARKETING RESEARCH & INTELLIGENCE ASSOCIATION...Associations & Industry Organizations...15 MARKETING STORE, THE...Direct Marketing Agency...39 MARKETLOGIX...Data Mining/Analytics/Segmentation/Modelling...31 MARKETRY INC...List Brokerage...64 MARQUI CANADA... Campaign Management & Delivery...52 MARQUIS BOOK PRINTING INC...DM Printing...49 MARSHALL FENN COMMUNICATIONS...Direct Marketing Agency...39 MARY LYNNE STEWART & ASSOCIATES...Fundraising & Not-For-Profit Agencies...55 MASTERCARD CANADA...Payment Processing/Credit/Order Systems...75 MASTERWORDSCOMMUNICATIONS...DM Creative/Copy/Design...45 MATRIX MARKETING CONCEPTS INC...Envelopes & Dimensional Mail Products...54 MAXIMIZER SOFTWARE INC...CRM & BI System & Services...27 MAXIMUM RESPONSE MARKETING...Fundraising & Not-For-Profit Agencies...55 MCDONNELL HAYNES INTEGRATED COMMUNICATIONS PARTNER...Direct Marketing Agency...39 MCKINNON MANAGEMENT GROUP...DM Executive Recruitment/Search/Staffing...47 MEDIA CONTACTS... Campaign Management & Delivery...52 MEDIA EXPERTS...Direct Marketing Agency...39 MEDIA SERVICES GROUP/CIRCWORKS...Canada Post Recognized Mail Prep Software...23 MEDIACITY...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MEDIACOM CANADA...Direct Marketing Agency...39 MEDIAIR DIRECT MAIL SERVICES...Mailing House/Lettershop/Full Service...67 MEI GROUP...CRM & BI System & Services...27 METACA CORP...Incentives/Rewards/Gift Cards

9 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE METASOFT SYSTEMS INC...Fundraising & Not-For-Profit Agencies...55 METRO LABEL GROUP INC...DM Printing...49 METROLAND PRINTING...Flyers/Coupons/Coop Mailing/Inserts...25 METROPOLITAN PRINTERS...DM Printing...49 MHZ DESIGN COMMUNICATIONS INC...Direct Marketing Agency...39 MHZ DESIGN COMMUNICATIONS INC...DM Creative/Copy/Design...45 MHZ DESIGN COMMUNICATIONS INC... Campaign Management & Delivery...52 MICROSOFT CANADA...CRM & BI System & Services...27 MICROSOFT DYNAMICS...CRM & BI System & Services...27 MICROZIP DATA CORP...Data Management Services & Systems...24 MIGHTY DIGITAL, DIRECT & DESIGN...Direct Marketing Agency...39 MIJO CORPORATION...DM Printing...50 MILLARD GROUP INC...List Manager/Owner/Complier...62 MINDBLOSSOM INC...Search Engine Marketing/Advertising...77 MLS DATA MANAGEMENT SOLUTIONS...Data Management Services & Systems...24 MLS DATA MANAGEMENT SOLUTIONS...Data Mining/Analytics/Segmentation/Modelling...31 MOBILE GENERATION AMERICAS...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MOKRYNSKI & ASSOCIATES INC...List Manager/Owner/Complier...62 MOMENTUM ADVANCED SOLUTIONS...CRM & BI System & Services...27 MONERIS SOLUTIONS...Incentives/Rewards/Gift Cards...59 MONSTER.CA...DM Executive Recruitment/Search/Staffing...47 MONTE-BROOKS PRODUCTIONS...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MOSAIC EXPERIENTIAL MARKETING...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MOSAIC STUDIOS...Direct Marketing Agency...39 MOTUMB2B...Direct Marketing Agency...39 MYRIAD MARKETING INC...Direct Marketing Agency...39 MYRON SMARTER BUSINESS GITS...Incentives/Rewards/Gift Cards...59 MYSAP CRM...CRM & BI System & Services...27 MYSPACE CANADA...Alternative DM Media (DRTV/Mobile/Text/Place)...17 MYSTIQUE CREATIVE...DM Creative/Copy/Design...45 MYTHUM INTERACTIVE INC...Alternative DM Media (DRTV/Mobile/Text/Place)...17 N NAMEBANK INTERNATIONAL...List Manager/Owner/Complier...62 NAMES AND ADDRESSES INC...List Manager/Owner/Complier...62 NATIONAL DATA CENTRE INC...Data Management Services & Systems...24 NB DISTRIBUTORS...Distribution & Delivery Services...43 NCM SOFTWARE DEVELOPMENT INC...List Manager/Owner/Complier...62 NEOPOST CANADA LTD...Mail Prep/Mail Processing Equipment...64 NEPTUNE INNOVATIONS... Campaign Management & Delivery...52 NETIQ CANADA...Web Analytics/Tracking/Measurement...79 NETMEDIA DISTRIBUTION...Flyers/Coupons/Coop Mailing/Inserts...25 NETSETGO MARKETING...VDI/VDP/One to One/Customized Print...78 NETSUITE...Web Analytics/Tracking/Measurement...79 NEWS MARKETING CANADA...Flyers/Coupons/Coop Mailing/Inserts...25 NEWSPAPERDIRECT...Alternative DM Media (DRTV/Mobile/Text/Place)...17 NEXJ SYSTEMS...CRM & BI System & Services...27 NIELSEN CANADA...Marketing Research/Polls/Surveys...73 NORDIA INC...Payment Processing/Credit/Order Systems...75 NORPRINT INC...DM Printing...50 NORTH SHORE AGENCY INC...Payment Processing/Credit/Order Systems...75 NORTHEAST PRINTING & DISTRIBUTION CO. INC...Fulfillment/Shipping/Processing...57 NORTHERN COMMUNICATIONS SERVICES INC...Customer Service & Contact Centre Services...21 NORTHERN LIGHTS DIRECT RESPONSE TV...Alternative DM Media (DRTV/Mobile/Text/Place)...17 NORTHERN RESPONSE (INT L) LTD... Campaign Management & Delivery...52 NORTHERN RESPONSE (INT L) LTD...Search Engine Marketing/Advertising...77 NORTHERN RESPONSE (INT L) LTD...Web Analytics/Tracking/Measurement...79 NORTHLAND FULFILLMENT INC...Fulfillment/Shipping/Processing...57 NOVA MARKETING GROUP...Canada Post Recognized Mail Prep Software...23 NOVO TECHNOLOGIES...CRM & BI System & Services...27 NPD GROUP CANADA CORP...Marketing Research/Polls/Surveys...73 NSTEIN TECHNOLOGIES...VDI/VDP/One to One/Customized Print...78 NUCLEUS...Management Consultant (Strategy/Privacy/Tactics/Etc)...71 NURUN...Direct Marketing Agency...39 NYMITY...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 o OCTOPZ...DM Creative/Copy/Design...45 OCTOTHORPE SOFTWARE CORP...Data Mining/Analytics/Segmentation/Modelling...32 ODDITIE INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 OGILVYONE WORLDWIDE...Direct Marketing Agency...39 OKD MARKETING COMMUNICATIONS...Database Marketing & Loyalty Marketing Services...34 OKD MARKETING COMMUNICATIONS...DM Creative/Copy/Design...45 OKD MARKETING COMMUNICATIONS... Campaign Management & Delivery...52 OLIVE CANADA NETWORK...Alternative DM Media (DRTV/Mobile/Text/Place)...17 OLS (ON-LINE SUPPORT)...Customer Service & Contact Centre Services...21 OMEGA DIRECT RESPONSE...Distribution & Delivery Services...43 ON PATH BUSINESS SOLUTIONS...CRM & BI System & Services...27 ON THE GO OFFICE SUPPORT...DM Executive Recruitment/Search/Staffing...47 ONE TO ONE MAILING INC...Mailing House/Lettershop/Full Service...68 ONLINE SUPPORT INC...Customer Service & Contact Centre Services...21 OPTIMA COMMUNICATIONS CANADA INC...Customer Service & Contact Centre Services...21 OPTIMAL MARKETING DECISIONS...Data Mining/Analytics/Segmentation/Modelling...31 OPTIMAL PAYMENTS...Premiums/Sales Promotion Services...76 OPTINET SYSTEMS...Data Management Services & Systems...24 ORACLE COMMUNICATIONS...Data Mining/Analytics/Segmentation/Modelling...31 ORACLE COMMUNICATIONS...CRM & BI System & Services...28 ORGANIC...Direct Marketing Agency...39 ORIGO DIRECT MARKETING COMMUNICATIONS CORP...Mailing House/Lettershop/Full Service...68 OSL COMMUNICATIONS...Direct Marketing Agency...39 OSL MARKETING INC...Direct Marketing Agency...40 OSPREY MEDIA GROUP INC...Flyers/Coupons/Coop Mailing/Inserts...25 OTTAWA REGION CALL CENTRE ASSOCIATION...Associations & Industry Organizations...15 OWEN MEDIA PARTNERS INC...List Manager/Owner/Complier...62 p P2P-PROXIMITE MARKETING...Direct Marketing Agency...40 PACNET SERVICES LTD...Payment Processing/Credit/Order Systems...75 PADULO DIRECT...Direct Marketing Agency...40 PALAIMON CARDS...Incentives/Rewards/Gift Cards...60 PARADIVISION...Direct Marketing Agency...40 PARETO CORP...Premiums/Sales Promotion Services...76 PARETO CORPORATION...Direct Marketing Agency...40 PARETO FUNDRAISING...Fundraising & Not-For-Profit Agencies...56 PDL CONTACT CENTRES...Customer Service & Contact Centre Services...21 PDO ASSOCIATES...CRM & BI System & Services...28 PDQ POST GROUP/PDQ PRINT SOLUTIONS.. DM Printing...50 PDQ POST GROUP/PDQ PRINT SOLUTIONS.. Mailing House/Lettershop/Full Service...68 PDQ POST GROUP/PDQ PRINT SOLUTIONS.. VDI/VDP/One to One/Customized Print...78 PEGASUS DIRECT MAIL WORX INC...Mailing House/Lettershop/Full Service...68 PENNY LANE COMMUNICATIONS...Mailing House/Lettershop/Full Service...68 PENTAGON GRAPHICS...Incentives/Rewards/Gift Cards...60 PEOPLE BANK, THE...DM Executive Recruitment/Search/Staffing...47 PERFORMANCE ENVELOPE...Envelopes & Dimensional Mail Products...54 PETER MOSLEY & ASSOCIATES...DM Creative/Copy/Design...45 PGE MARKETING SERVICES...DM Printing...50 PGESIGNATURE...Database Marketing & Loyalty Marketing Services...34 PHARMACOMMUNICATIONS DIRECT MARKETING...Direct Marketing Agency...40 PHILIX TECHNOLOGIES INC...Data Management Services & Systems...24 PI MEDIA...Flyers/Coupons/Coop Mailing/Inserts...25 PI MEDIA/ST. JOSEPH CONTENT...Alternative DM Media (DRTV/Mobile/Text/Place)...17 PILLAR DIRECT MARKETING SERVICES...Mailing House/Lettershop/Full Service...68 PINCH & DASH...DM Creative/Copy/Design DM Industry Sourcebook 2009 Direct Marketing

10 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE PINNACLE DIRECT...Fundraising & Not-For-Profit Agencies...56 PINPOINT CONSULTING...Incentives/Rewards/Gift Cards...60 PITNEY BOWES...Mail Prep/Mail Processing Equipment...64 PITNEY BOWES BUSINESS INSIGHT (MAPINFO)...GIS/Geodemographics/Location Intelligence...58 PITNEY BOWES BUSINESS INSIGHT (MAPINFO)...Canada Post Recognized Mail Prep Software...23 PITNEY BOWES BUSINESS INSIGHT (MAPINFO)...CRM & BI System & Services...28 PITNEY BOWES BUSINESS INSIGHT (MAPINFO)...Enhancing & Appending Data...53 PITNEY BOWES BUSINESS INSIGHT (MAPINFO)...Data Mining/Analytics/Segmentation/Modelling...31 PITNEY BOWES OF CANADA...Mail Prep/Mail Processing Equipment...65 PIVOTAL CORPORATION...CRM & BI System & Services...28 PIVOTAL SOFTWARE INC...CRM & BI System & Services...28 PLAY ADVERTISING...Direct Marketing Agency...40 PLM GROUP LTD...DM Printing...50 PLM INTERNATIONAL MAIL LTD...Distribution & Delivery Services...43 PLUS EMARKETING...Web Analytics/Tracking/Measurement...79 POINTONE GRAPHICS...DM Printing...50 POLAR UNLIMITED...Direct Marketing Agency...40 POLLSTREAM...Marketing Research/Polls/Surveys...73 POSTAL MARKETING CONSULTANTS...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 POSTALE PLUS...Fulfillment/Shipping/Processing...57 POSTE DESTINATION...Mailing House/Lettershop/Full Service...68 POSTE MATIK LTEE...Mail Prep/Mail Processing Equipment...65 POSTLINX...Mailing House/Lettershop/Full Service...69 POWERSPIRIT...Search Engine Marketing/Advertising...78 PRECISION ENVELOPES INC...Envelopes & Dimensional Mail Products...54 PREFERRED ONE...Incentives/Rewards/Gift Cards...60 PREMIER ENVELOPE LTD...Envelopes & Dimensional Mail Products...54 PRESTON HUMAN CAPITAL GROUP INC...DM Executive Recruitment/Search/Staffing...47 PRINT + POST DIGITAL COMMUNICATION LTD...DM Printing...50 PRINT 44...DM Printing...50 PRINTAIDE INC...DM Printing...50 PRISM DATA SERVICES...Canada Post Recognized Mail Prep Software...23 PRO DISTRIBUTION SERVICES...Distribution & Delivery Services...43 PROCESSWEB INC...DM Printing...50 PROFILE CANADA...List Manager/Owner/Complier...62 PROMOBIZ SOLUTIONS...Direct Marketing Agency...40 PROMOTIONAL PRODUCTS ASSOCIATION OF CANADA INC...Associations & Industry Organizations...15 PROSPECT MEDIA INC...Distribution & Delivery Services...43 PROSPECTS INFLUENTIAL INC...List Manager/Owner/Complier...62 PROTOCOL, INTEGRATED DIRECT MARKETING...Direct Marketing Agency...40 PROXIMITY CANADA...Direct Marketing Agency...40 PTM...List Manager/Owner/Complier...63 PUBLICIS DIALOG...Direct Marketing Agency...40 PULSE VOICE INC...Marketing Research/Polls/Surveys...73 PURETRACKS INC...Incentives/Rewards/Gift Cards...60 PUROLATOR COURIER LTD...Distribution & Delivery Services...43 Q Q&I COMPUTER SYSTEMS INC...CRM & BI System & Services...28 QPONX INC, OPEN & SAVE CO-OP...Flyers/Coupons/Coop Mailing/Inserts...25 QUADRANT MARKETING LTD...Direct Marketing Agency...40 QUADRIGA ART INC...Direct Marketing Agency...40 QUEBECOR DIRECT...DM Printing...50 QUESTBACK CANADA...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 r RACE DATA 2007 INC...Data Management Services & Systems...24 Direct Marketing DM Industry Sourcebook 2009 RADIALPOINT...Data Mining/Analytics/Segmentation/Modelling...31 RAISER SHARPE...DM Creative/Copy/Design...45 RAPP CANADA...Direct Marketing Agency...40 RAY & BERNDTSON CANADA...DM Executive Recruitment/Search/Staffing...47 RAYBEC COMMUNICATIONS INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 RDM CORPORATION/MINDFLIGHT...Premiums/Sales Promotion Services...76 RDP FULFILLMENT...Fulfillment/Shipping/Processing...57 RED THE AGENCY...Direct Marketing Agency...40 REDWOOD CUSTOM COMMUNICATIONS INC...Database Marketing & Loyalty Marketing Services...34 RELEVENTION MARKETING INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 RELIANCE DIRECT MARKETING...DM Creative/Copy/Design...46 REMARK CANADA INC...Fundraising & Not-For-Profit Agencies...56 RENNICK HOPPE & ASSOCIATES...Fundraising & Not-For-Profit Agencies...56 RESEARCH DIMENSIONS...Marketing Research/Polls/Surveys...73 RESOLVE CORPORATION...List Brokerage...64 RESOLVE CORPORATION...List Manager/Owner/Complier...63 RESOLVE CORPORATION...List Brokerage...64 RESPONSE GENERATORS INC...Direct Marketing Agency...41 RESPONSE INNOVATIONS CORP...Direct Marketing Agency...41 RESPONSETEK...CRM & BI System & Services...28 RESPONSIVE MARKETING GROUP...Fundraising & Not-For-Profit Agencies...56 RETAIL MERCHANTS ASSOCIATION...Associations & Industry Organizations...15 RETENTION MARKETING SYSTEMS...Database Marketing & Loyalty Marketing Services...34 RETHINK...Database Marketing & Loyalty Marketing Services...34 REWARDS CANADA...Database Marketing & Loyalty Marketing Services...34 REWARDSTREAM...Database Marketing & Loyalty Marketing Services...34 RGD ONTARIO...Associations & Industry Organizations...15 RIDEAU MAILING SERVICE...Mailing House/Lettershop/Full Service...69 RIVET...Direct Marketing Agency...41 RMG CONNECT...Direct Marketing Agency...41 ROBERT HALF TECHNOLOGY...DM Executive Recruitment/Search/Staffing...47 ROYAL ENVELOPE LIMITED...Envelopes & Dimensional Mail Products...54 RP GRAPHICS GROUP...DM Printing...50 RR DONNELLEY...DM Printing...50 RSI RESEARCH SOLUTIONS INC...Marketing Research/Polls/Surveys...73 RUSS REID COMPANY...Fundraising & Not-For-Profit Agencies...56 RUSSELL HOUSE MARKETING...Data Mining/Analytics/Segmentation/Modelling...31 RYAN PARTNERSHIP DIRECT...Direct Marketing Agency...41 S SALES PROMOTION SERVICES INC...Direct Marketing Agency...41 SALESBOOM INC...CRM & BI System & Services...28 SALESFORCE.COM...CRM & BI System & Services...28 SALESGENIE.COM...List Manager/Owner/Complier...63 SALESPLACE CRM...CRM & BI System & Services...28 SALESPROM MARKETING...Premiums/Sales Promotion Services...76 SALESSOURCE INTERNATIONAL...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 SALESTREE...Data Management Services & Systems...25 SAP CANADA INC...CRM & BI System & Services...28 SAPIENT CANADA...Database Marketing & Loyalty Marketing Services...34 SAS CANADA...Data Mining/Analytics/Segmentation/Modelling...31 SAS CANADA...CRM & BI System & Services...28 SAS CANADA...Database Marketing & Loyalty Marketing Services...34 SB GLOBAL...DM Executive Recruitment/Search/Staffing...47 SCANTEL SYSTEMS LIMITED...Canada Post Recognized Mail Prep Software...23 SCENE LP...Alternative DM Media (DRTV/Mobile/Text/Place)...17 SCOTT S DIRECTORIES...List Manager/Owner/Complier...63 SCRATCH MARKETING & PROMOTIONS...Premiums/Sales Promotion Services...76 SEAMAR DIRECT MARKETING...Flyers/Coupons/Coop Mailing/Inserts...25 SEARCHCOUNSEL...VDI/VDP/One to One/Customized Print...79 SEARS BUSINESS SOLUTIONS...Customer Service & Contact Centre Services...21 SEARS CANADA INC...Incentives/Rewards/Gift Cards...60 SEARS CORPORATE INCENTIVES...Incentives/Rewards/Gift Cards

11 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE SECURE MAILING SYSTEMS, INC...Mail Prep/Mail Processing Equipment...65 SENECA COLLEGE...Customer Service & Contact Centre Services...21 SEQUENTIA COMMUNICATIONS...Direct Marketing Agency...41 SFZ LIMITED...Fundraising & Not-For-Profit Agencies...56 SG CONSULTING...Database Marketing & Loyalty Marketing Services...34 SHARPE BLACKMORE EURO RSCG...Direct Marketing Agency...41 SHOP! CARD...Incentives/Rewards/Gift Cards...60 SHOPPING CENTER DATABASE INC...List Manager/Owner/Complier...63 SILVERBACK CRM...CRM & BI System & Services...28 SILVERBACK CRM...Alternative DM Media (DRTV/Mobile/Text/Place)...17 SILVERBACK CRM...Flyers/Coupons/Coop Mailing/Inserts...25 SILVERBACK CRM...Data Mining/Analytics/Segmentation/Modelling...31 SILVERBACK CRM...Database Marketing & Loyalty Marketing Services...35 SILVERBACK CRM...Direct Marketing Agency...41 SILVERBACK CRM...DM Creative/Copy/Design...46 SILVERBACK CRM... Campaign Management & Delivery...52 SILVERBACK CRM...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 SILVERBACK CRM...Payment Processing/Credit/Order Systems...75 SILVERBACK CRM...Premiums/Sales Promotion Services...76 SIMPRO SOLUTIONS...Customer Service & Contact Centre Services...21 SIRIUSDECISIONS CANADA INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 SITEBRAND...Data Mining/Analytics/Segmentation/Modelling...32 SM RESEARCH TECHNOLOGIES...Canada Post Recognized Mail Prep Software...23 SMART DM...Mailing House/Lettershop/Full Service...69 SMART FUSION MARKETING...Direct Marketing Agency...41 SMART TECHNOLOGIES INC...Alternative DM Media (DRTV/Mobile/Text/Place)...17 SMARTFLYER.CA...Flyers/Coupons/Coop Mailing/Inserts...26 SMS SIMPLIFIED...Alternative DM Media (DRTV/Mobile/Text/Place)...17 SMT DIRECT MARKETING INC...Customer Service & Contact Centre Services...21 SNAP PROMOTIONS...Premiums/Sales Promotion Services...76 SOCIAL MEDIA GROUP...Search Engine Marketing/Advertising...78 SOFTREND SYSTEMS INC...CRM & BI System & Services...28 SOFTWARE LOGISTICS INC...Envelopes & Dimensional Mail Products...54 SOTI INC...Alternative DM Media (DRTV/Mobile/Text/Place)...18 SOUNDNOTES TECHNOLOGY...Customer Service & Contact Centre Services...22 SOUTHPORT DATA...Data Management Services & Systems...25 SPB ORGANIZATIONAL PSYCHOLOGY...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 SPC CARD...Incentives/Rewards/Gift Cards...60 SPEEDFAST COLOUR PRESS...DM Printing...50 SPHERION WORKFORCE ARTCHITECTS...DM Executive Recruitment/Search/Staffing...47 SPIDER MARKETING SOLUTIONS...Database Marketing & Loyalty Marketing Services...35 SPLICE SOFTWARE...Alternative DM Media (DRTV/Mobile/Text/Place)...18 SPP MARKETING INC...DM Executive Recruitment/Search/Staffing...47 SPP MARKETING SERVICES INC...Alternative DM Media (DRTV/Mobile/Text/Place)...18 SPRING GLOBAL MAIL...Mailing House/Lettershop/Full Service...69 SPRINGBOARD COMMUNICATION INC...Flyers/Coupons/Coop Mailing/Inserts...26 SQM GROUP...Customer Service & Contact Centre Services...22 ST. JOSEPH PRINT...DM Printing...50 START MARKETING INC...Direct Marketing Agency...41 STATOPEX...CRM & BI System & Services...28 STEPHEN THOMAS LTD...Fundraising & Not-For-Profit Agencies...56 STEPPINGSTONES PARTNERSHIP INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 STEWART CONSULTING GROUP...DM Creative/Copy/Design...46 STOCKHOUSE INC...Data Management Services & Systems...25 STONEHENGE MEDIA GROUP...Alternative DM Media (DRTV/Mobile/Text/Place)...18 STRATAFLY...Direct Marketing Agency...41 STRATEGIC COMMUNICATIONS...Fundraising & Not-For-Profit Agencies...56 STRATEGIC DIRECT MARKETING GROUP...Database Marketing & Loyalty Marketing Services...35 STRATEGIC DIRECT MARKETING GROUP...Direct Marketing Agency...41 STRATEGIC DIRECT MARKETING GROUP...DM Creative/Copy/Design...46 STRATEGIC DIRECT MARKETING GROUP... Campaign Management & Delivery...52 STRATEGIC DIRECT MARKETING GROUP...Incentives/Rewards/Gift Cards...60 STRATEGIC DIRECT MARKETING GROUP...Marketing Research/Polls/Surveys...73 STRATEGIC DIRECT MARKETING GROUP...Marketing Research/Polls/Surveys...74 STRATEGIC DIRECT MARKETING GROUP...Web Analytics/Tracking/Measurement...79 STRATEGIC/AMPERSAND INC...Direct Marketing Agency...41 STREETSMART MARKETER, THE...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 STRONGMAIL SYSTEMS... Campaign Management & Delivery...53 STRUCTURED IT SOLUTIONS...Data Management Services & Systems...25 STUDENTREWARDS INC...Alternative DM Media (DRTV/Mobile/Text/Place)...18 STUDENTREWARDS INC...Database Marketing & Loyalty Marketing Services...35 STUDENTREWARDS INC... Campaign Management & Delivery...53 STUDENTREWARDS INC...Incentives/Rewards/Gift Cards...60 STUDENTREWARDS INC...Marketing Research/Polls/Surveys...74 STUDENTREWARDS INC...Marketing Research/Polls/Surveys...75 SUN MEDIA CORP...Canada Post Recognized Mail Prep Software...23 SUN MEDIA CORPORATION...Distribution & Delivery Services...43 SUPREMEX INC...Envelopes & Dimensional Mail Products...54 SWEET CAESAR...Alternative DM Media (DRTV/Mobile/Text/Place)...18 SYKES ASSISTANCE SERVICES...Customer Service & Contact Centre Services...22 SYMCOR...Payment Processing/Credit/Order Systems...75 SYMPATICO/MSN...Alternative DM Media (DRTV/Mobile/Text/Place)...18 SYSTEMGROUP...CRM & BI System & Services...29 t T4G LTD...Database Marketing & Loyalty Marketing Services...35 TACTIC DIRECT...Direct Marketing Agency...41 TACTICAL SALES SOLUTIONS INC...Customer Service & Contact Centre Services...22 TACTIK E ASTUS COMMUNICATIONS MARKETING...Alternative DM Media (DRTV/Mobile/Text/Place)...18 TAKAMATSU GROUP INC...Premiums/Sales Promotion Services...77 TALISMA...CRM & BI System & Services...29 TARGET MARKETING & COMMUNICATIONS INC...DM Creative/Copy/Design...46 TARGETED RESPONSE MARKETING...DM Printing...51 TATTOO DIRECT & DIGITAL...Direct Marketing Agency...41 TAXI CANADA...Direct Marketing Agency...41 TAYLOR REACH GROUP, THE...Customer Service & Contact Centre Services...22 TAYLOR-DEMERS MAIL PROCESSING...Mailing House/Lettershop/Full Service...69 TBS NEW MEDIA LTD...Envelopes & Dimensional Mail Products...54 TBV BUSINESS SOLUTIONS...Mailing House/Lettershop/Full Service...69 TBWA TORONTO...Direct Marketing Agency...42 TC DIRECT INC...Flyers/Coupons/Coop Mailing/Inserts...26 TCP DIRECT INC...Direct Marketing Agency...42 TDC DIRECT...Mailing House/Lettershop/Full Service...69 TEAMSOURCE RECRUITMENT SERVICES...DM Executive Recruitment/Search/Staffing...47 TEL PRO BUSINESS DEVELOPMENT SPECIALISTS...Customer Service & Contact Centre Services...22 TELACQUIRE MARKETING GROUP INC...Customer Service & Contact Centre Services...22 TELEFFECTIVE INC...DM Executive Recruitment/Search/Staffing...48 TELEGRAM COMMUNICATIONS...Database Marketing & Loyalty Marketing Services...35 TELEPARTNERS CALL CENTRE...Customer Service & Contact Centre Services...22 TELEPERFORMANCE CANADA...Customer Service & Contact Centre Services...22 TELESOLUTIONS INTERNATIONAL...Customer Service & Contact Centre Services...22 TELMETRICS INC...Data Mining/Analytics/Segmentation/Modelling...32 TELUS...Customer Service & Contact Centre Services...22 TENEO...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 TERADATA DIVISION OF NCR...Data Mining/Analytics/Segmentation/Modelling...32 TERHAM MANAGEMENT CONSULTANTS...DM Executive Recruitment/Search/Staffing...48 TETRAD COMPUTER APPLICATIONS...GIS/Geodemographics/Location Intelligence...58 TGO CONSULTING...CRM & BI System & Services...29 THE AD-MILL GROUP...Direct Marketing Agency...42 THE AIIM GROUP...DM Printing...51 THE AUTUMN GROUP ADVERTISING DESIGN INC...Direct Marketing Agency...42 THE BDI GROUP...Incentives/Rewards/Gift Cards...60 THE CLIENT...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 THE CUMIS GROUP...Customer Service & Contact Centre Services...22 THE DATA GROUP...DM Printing...51 THE DEVELOPMENT GROUP...Fundraising & Not-For-Profit Agencies...56 THE HIVE STRATEGIC MARKETING INC...Database Marketing & Loyalty Marketing Services...35 THE MARKETING CHANNEL...Direct Marketing Agency...42 THE NIELSEN COMPANY...Database Marketing & Loyalty Marketing Services...35 THE OYSTER GROUP...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 THE Q GROUP...Direct Marketing Agency...42 THE WEATHER NETWORK & METEOMEDIA ONLINE...Alternative DM Media (DRTV/Mobile/Text/Place)...18 THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP...Mailing House/Lettershop/Full Service...69 THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP...Alternative DM Media (DRTV/Mobile/Text/Place) DM Industry Sourcebook 2009 Direct Marketing

12 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP...Distribution & Delivery Services...43 THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP... Campaign Management & Delivery...53 THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP...Fulfillment/Shipping/Processing...57 THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP...Incentives/Rewards/Gift Cards...60 THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP...Premiums/Sales Promotion Services...77 THINDATA... Campaign Management & Delivery...53 THORNLEY FALLIS...Database Marketing & Loyalty Marketing Services...35 THREEDATA...Data Management Services & Systems...25 TICKETMASTER CANADA...Alternative DM Media (DRTV/Mobile/Text/Place)...18 TIER1CRM...CRM & BI System & Services...29 TIGERTEL/UTR...Customer Service & Contact Centre Services...22 TMG INTERNATIONAL INC...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 TNS MEDIA INTELLIGENCE/EVALIANT SERVICES...Web Analytics/Tracking/Measurement...80 TORONTO BOARD OF TRADE...List Manager/Owner/Complier...63 TORONTO STAR TELEVISION...Alternative DM Media (DRTV/Mobile/Text/Place)...18 TORQUE CUSTOMER STRATEGY...CRM & BI System & Services...29 TORRE LAZUR MCCANN...Database Marketing & Loyalty Marketing Services...35 TOUCHLOGIC CORPORATION...CRM & BI System & Services...29 TOUCHWORKS COMMUNICATIONS...Fundraising & Not-For-Profit Agencies...56 TRAFFIC MARKETING & DESIGN...Direct Marketing Agency...42 TRAFFIC MARKETING & DESIGN...DM Creative/Copy/Design...46 TRAFFIKGROUP...Alternative DM Media (DRTV/Mobile/Text/Place)...18 TRANS UNION OF CANADA...Payment Processing/Credit/Order Systems...76 TRANS UNION OF CANADA INC...Payment Processing/Credit/Order Systems...76 TRANSCONTINENTAL...Distribution & Delivery Services...44 TRANSCONTINENTAL DATABASE MARKETING DM Executive Recruitment/Search/Staffing TRANSCONTINENTAL MEDIA Data Mining/Analytics/Segmentation/Modelling TRANSCONTINENTAL MEDIA Alternative DM Media (DRTV/Mobile/Text/Place) TRANSCONTINENTAL PRINTING DM Printing TRANSCONTINENTAL PRINTING INC. DM Printing TRAPEZE Direct Marketing Agency TRI-GRAPHIC PRINTING DM Printing TRILLIUM SOFTWARE DIV. HARTE HANKS CRM & BI System & Services TROI MAILING SERVICES INC Mailing House/Lettershop/Full Service TRUE NORTH LIST MARKETING List Manager/Owner/Complier TWIST IMAGE Alternative DM Media (DRTV/Mobile/Text/Place) TWIST MARKETING Search Engine Marketing/Advertising u UNI MARKETING Database Marketing & Loyalty Marketing Services UNICA CORPORATION CRM & BI System & Services UNILYTICS CORPORATION Web Analytics/Tracking/Measurement UNISOURCE CANADA Mail Prep/Mail Processing Equipment UNITED PARCEL SERVICE Distribution & Delivery Services UNIVERSAL MUSIC PUBLISHING GROUP Incentives/Rewards/Gift Cards UNXVISION...CRM & BI System & Services...29 UPSHIFT MARKETING GROUP...Database Marketing & Loyalty Marketing Services...35 UPSIDE CONSULTING GROUP...DM Creative/Copy/Design...46 UPSIDEDOWN COMMUNICATIONS LTD...Direct Marketing Agency...42 UPSTREAM WORKS SOFTWARE LTD...Customer Service & Contact Centre Services...22 UTHINK...List Manager/Owner/Complier...63 V VALASSIS CANADA...Flyers/Coupons/Coop Mailing/Inserts...26 VAULT SOLUTIONS INC...CRM & BI System & Services...29 VENNGO...Marketing Research/Polls/Surveys...75 VENTRILOQUIST VOICE SOLUTIONS INTERNATIONAL INC...Voice Broadcast Services/Lead Generation...80 VEREQUEST...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 VEREQUEST...Customer Service & Contact Centre Services...22 VEREQUEST...Marketing Research/Polls/Surveys...74 VIDEOJET CANADA LTD...Mail Prep/Mail Processing Equipment...65 VIIGO...Alternative DM Media (DRTV/Mobile/Text/Place)...18 VINCENT ASSOCIATES INC...Data Management Services & Systems...25 VIRTUAL IMPACT MARKETING INC...Premiums/Sales Promotion Services...77 VIRUS MARKETING...Alternative DM Media (DRTV/Mobile/Text/Place)...18 VISA CANADA CORPORATION...Payment Processing/Credit/Order Systems...76 VISIONMAX...CRM & BI System & Services...29 VITAL INSIGHT GROUP CANADA INC...CRM & BI System & Services...29 VOICELOGIC...Customer Service & Contact Centre Services...22 VONAGE CANADA... VONAGE CANADA... Campaign Management & Delivery...53 VORTEX MOBILE...Alternative DM Media (DRTV/Mobile/Text/Place)...18 VOXDATA SOLUTIONS INC...Alternative DM Media (DRTV/Mobile/Text/Place)...19 VSP PRINTING...DM Printing...51 Let OTC Systems expertise drive your direct mail campaign to a higher level. We fully understand the latest in print and web technologies, and can customize a solution to meet your requirements. Cross-Media Campaigns Personal Web Sites HTML Integration Targeted Imagery/Direct Smile Image creation static and animated Full Campaign Tracking and Management Data Management Website Phone contact@otcsystems.com Custom CRM Solutions Managed Print Automation for Printers/Agencies and CRM Providers Online Video hosting On-Demand Digital Printing DM and Web Design services CISSP Security Level Direct Marketing DM Industry Sourcebook

13 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE Powering Action Through Insight At ICOM, we don t just help marketers find and reach the right consumers. We re experts at minimizing the waste of communicating with the wrong households and maximizing response rates all with the goal of achieving more profitable marketing results. Achieve winning relationships with your customers and prospects For more than 25 years, our direct response team has successfully delivered custom data and analytic solutions to leading organizations from industries including financial services, telecommunications, and publishing, as well as the not-for-profit, travel and automotive sectors. Contact your ICOM Representative for more information Reach the right people. Achieve remarkable results. 12 DM Industry Sourcebook 2009 Direct Marketing

14 Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company CATEGORY PAGE Company CATEGORY PAGE W WAITING ROOM SAMPLING PROGRAM...Distribution & Delivery Services...44 WAM INTERACTIVE INFORMATION INC...VDI/VDP/One to One/Customized Print...79 WANNAWIN, DIV. SKOOZ CANADA...Search Engine Marketing/Advertising...78 WARNER MUSIC CANADA...Incentives/Rewards/Gift Cards...61 WARRENS WATERLESS PRINTING...DM Printing...51 WASSERMAN & PARTNERS ADVERTISING...Direct Marketing Agency...42 WATERMARK ADVERTISING DESIGN LIMITED...Direct Marketing Agency...42 WATT SOLUTIONS INC...Mailing House/Lettershop/Full Service...70 WATT SOLUTIONS INC...DM Printing...51 WATT SOLUTIONS INC...VDI/VDP/One to One/Customized Print...79 WEBCOM INC...DM Printing...51 WEBCOM SUPPLY...Customer Service & Contact Centre Services...22 WEBMUSKETEER.COM...Data Mining/Analytics/Segmentation/Modelling...32 WEBTROPOLIS INC...Web Analytics/Tracking/Measurement...80 WELCOME WAGON LTD...Alternative DM Media (DRTV/Mobile/Text/Place)...19 WESTKEY GRAPHICS...DM Printing...51 WESTMINSTER INTERNATIONAL INC...Distribution & Delivery Services...44 WHITSED INFORMATION SERVICES INC...List Manager/Owner/Complier...63 WIDERFUNNEL MARKETING INC...Data Mining/Analytics/Segmentation/Modelling...32 WIEST & ASSOCIATES INC. - THE CUSTOMER ACQUISITION...Direct Marketing Agency...42 WILEY CANADA...Alternative DM Media (DRTV/Mobile/Text/Place)...19 WILLIAM EXLINE INC...Incentives/Rewards/Gift Cards...61 WINK RESEARCH...Marketing Research/Polls/Surveys...74 WLC MEDIA...List Brokerage...64 WMODE...Alternative DM Media (DRTV/Mobile/Text/Place)...19 WONDER COMMUNICATIONS...Direct Marketing Agency...42 WOOD & ASSOCIATES DIRECT...Mailing House/Lettershop/Full Service...70 WORDS WORTH COMMUNICATION CONSULTING...DM Creative/Copy/Design...46 WOW MOBILE MEDIA INC...Alternative DM Media (DRTV/Mobile/Text/Place)...19 WRIGHT IDEAS INC...DM Creative/Copy/Design...46 WRITE MARKETING...DM Creative/Copy/Design...46 WUNDERMAN...Direct Marketing Agency...42 WYERS DIRECT INC...Fundraising & Not-For-Profit Agencies...56 x XENTEL DM INC...Fundraising & Not-For-Profit Agencies...56 XENTRAX CONTACT CENTRE SOLUTIONS INC...Customer Service & Contact Centre Services...22 XEROX CANADA LTD...Incentives/Rewards/Gift Cards...61 XEROX CANADA LTD...DM Printing...51 XPANDOMEDIA...Envelopes & Dimensional Mail Products...54 XPLOR CANADA ASSOCIATION...Associations & Industry Organizations...15 y Y DIRECT MARKETING & COMMUNICATIONS...Direct Marketing Agency...42 YAHOO! CANADA...Search Engine Marketing/Advertising...78 YELLOW PAGES GROUP...Marketing Research/Polls/Surveys...75 YELLOW PAGES GROUP...Alternative DM Media (DRTV/Mobile/Text/Place)...19 YESTEXT...Alternative DM Media (DRTV/Mobile/Text/Place)...19 YEW & BAMBOO... Campaign Management & Delivery...53 YIELD...Direct Marketing Agency...42 YORK UNIVERSITY, EXECUTIVE EDUCATION CENTRE...Management Consultant (Strategy/Privacy/Tactics/Etc)...72 YOUTHOGRAPHY...Direct Marketing Agency...42 YWG WEB SITE PROMOTION...VDI/VDP/One to One/Customized Print...79 z Z CARD CANADA...Alternative DM Media (DRTV/Mobile/Text/Place)...19 ZENDATA MARKETING INC... Campaign Management & Delivery...53 ZERALD COMMUNICATIONS CORP...DM Creative/Copy/Design...46 ZI CORPORATION...CRM & BI System & Services...29 ZIPLOCAL...Alternative DM Media (DRTV/Mobile/Text/Place)...19 ZONE MARKETING GROUP...Database Marketing & Loyalty Marketing Services ADVERTISERS INDEX Address All & 65 Business Information Group / Scotts. 63 Canada Post Back Cover Complete Mailing Services Environics Extend Communications FSA ICOM InfoCanada Front Cover Kelcom Mailmarketing Origo OTC Systems Pitney Bowes Business Insight.... Inside Back Cover RDP MLS Data Management Solutions Inside Front Cover Smart DM Direct Marketing DM Industry Sourcebook 2009 } Plays recorded voice or Text to Speech } TTS inserts specific information into each call } Callers Press 0 to connect to your salespeople or our 24/7 inbound center } Lead Generation } Direct Mail Followup } Event Reminder And Registration } Collection Calls } Satisfaction Surveys } Appointment Reminders To Hear sample calls dial GO-ROBO ( ) Costs as little as 25 cents/call (or less) We ll help you through DO NOT CALL compliance

15 Associations & Industry Organizations AARM Highway 7 Markham, ON L3R 9W6 p: f: e: robertstacey@aarm.org Contact: Robert Stacey, President ADVERTISING STANDARDS CANADA Bloor St E Toronto, ON M4W 3R8 p: f: e: info@adstandards.com Contact: Linda Nagel, President and CEO AFP OTTAWA CHAPTER 6026 Vineyard Dr Ottawa, ON K1C 2M5 p: f: e: jothurlbck@rogers.com Contact: Joanne Thurlbeck, President ALBERTA CALL CENTRE ASSOCIATION 200, #6 Crowfoot Circle NW Calgary, AB T3G 2T3 p: f: Contact: Greg McPherson American Marketing Association - Toronto Chapter c/o Managing Matters 720 Spadina Ave., Suite 202 Toronto, Ontario M5S 2T9 p: ASSOCIATION OF CANADIAN ADVERTISERS 95 St. Clair Avenue W, #1103 Toronto, ON M4V 1N6 p: f: Contact: Bob Reaume, VP, Media & Research ASSOCIATION OF REGISTERED GRAPHIC DESIGNERS OF Spadina Ave Toronto, ON M5V 2J6 p: f: e: hilary@rgdontario.com Contact: Hilary Ashworth, Director of Communications BC TECHNOLOGY INDUSTRY ASSOCIATION West Georgia St Vancouver, BC V6E 4A2 p: f: e: info@bctia.org Contact: Pascal Spothelfer, President & CEO BELL BROADCAST & NEW MEDIA FUND Carlton St Toronto, ON M5B 1J3 p: f: e: bellfund@ipf.ca Contact: Rita Carbone Fleury, Marketing & Business Development BIZBASH TORONTO Thorncliffe Park Dr Toronto, ON M4H 1G9 p: e: egualtieri@bizbash.com Contact: Eileen Gualtieri, Online Sales Specialist BRITISH COLUMBIA ASSOCIATION OF INTEGRATED MRKTRS Columbia St Vancouver, BC V6A 2R5 p: f: e: ssu@telus.net Contact: Donna Denham, Principal CANADIAN ASSOCIATION OF INTERNET PROVIDERS 388 Albert St, 2nd Floor Ottawa, ON K1R 5B2 p: f: e: john.lacalamita@ca.mci.com Contact: John LaCalamita, Vice Chairman CANADIAN FRANCHISE ASSOCIATION Eglinton Avenue West Toronto, ON M9C 5K6 p: f: e: ssanford@cfa.ca Contact: Suz Sanford, Manager, Communication & Marketing CANADIAN INTERNET REGISTRATION AUTHORITY 350 Sparks St, 1110 Ottawa, ON K1R 7S8 Contact: David Hicks CANADIAN MARKETING ASSOCIATION Concorde Gate Don Mills, ON M3C 3N6 p: f: Contact: Alan Flint, VP, Membership Marketing & Services CANADIAN STANDARDS ASSN 178 Rexdale Blvd Etobicoke, ON M9W 1R3 p: e: antonace@csa.ca Contact: Elizabeth Antonacci, Marketing Manager CASCADA MOBILE Yonge Street Toronto, ON M2N 6K8 p: f: e: jconti@cascadamobile.com Contact: Jim Conti, VP, Business Development CONTACT PROFESSIONALS ALLIANCE INC Bloor St. West Toronto, ON M4W 3E2 p: f: e: eliz@cpacan.com Contact: Elizabeth Winter, President CONTACTNB PO Box 162 Saint John, NB E2L 3X8 p: f: e: mike.bacon@contactnb.ca Contact: Mike Bacon, Executive Director DIRECT MARKETING ASSOCIATION (US) 1120 Avenue of the Americas New York, NY p: f: e: info@the-dma.org Contact: Membership Services The largest DM association in the world DIRECT MARKETING ASSOCIATION OF TORONTO 2850 Lakeshore Blvd. W, Box Toronto, ON M8V 4A1 14 DM Industry Sourcebook 2009 Direct Marketing

16 Associations & Industry Organizations p: Contact: President EMARKETING ASSOCIATION 243 Post Rd. Suite 129 Westerly, RI p: f: e: Contact: Robert Fleming, President FLYER DISTRIBUTION STANDARDS ASSOCIATION Bay St Toronto, ON M5R 2A9 p: f: e: Contact: Tom Andrew, Chairman Representing a billion dollar industry, the FDSA addresses issues shared by retailers, distributors, printers, binderies, transport companies and media agencies. Its mandate is to establish standards for the retail flyer industry, from technical specifications to processes and terminology, to increase efficiency for the entire industry. FOREST STEWARDSHIP COUNCIL CANADA (FSC) The Esplanade Toronto, ON M5E 1R2 p: Contact: Maia Becker, Manager, Communications & Client Services GS1 CANADA Don Mills Road Toronto, ON M3B 3L1 Contact: Nancy Carey, Senior Director, Marketing, Communications & Corpo IIMA 349 West Georgia St Vancouver, BC V6B 3Z4 p: e: president@iimaonline.org Contact: President International Internet Marketing Association. Direct Marketing DM Industry Sourcebook 2009 INTERAC ASSOCIATION King St W Toronto, ON M5H 3T9 p: f: Contact: Judith Wolfson, Director, Marketing INTERACTIVE ADVERTISING BUREAU OF CANADA Quebec Avenue Toronto, ON M6P 2T9 p: f: e: information@iabcanada.com Contact: Paula Gignac, President INTERACTIVE ONTARIO Atlantic Dr Toronto, ON M6K 3J8 p: e: roma@interactiveontario.com Contact: Roma Ebrahim, Director, Marketing & Parterships INTERNATIONAL CUSTOMER SERVICE ASSOCIATION TORONTO 25 Royal Crest Ct, #5 Markham, ON L3R 9X4 p: / f: e: dolly@icsa.on.ca Contact: Dolly Konzelmann, President INTERNATIONAL INTERNET MARKETING ASSOCIATION 349 West Georgia St Vancouver, BC V3B 3Z4 e: president@iimaonline.org Contact: Paula Skaper, President MANITOBA CUSTOMER CONTACT ASSOCIATION 1000 Waverley St Winnipeg, MB R3G 2W1 p: f: e: cheryl@mcca.mb.ca Contact: Cheryl Barsalou, CEO & Executive Director MARKETING RESEARCH & INTELLIGENCE ASSOCIATION 2600 Skymark Ave, Bld 4, Unit 104 Mississauga, ON L4W 5B2 p: / f: e: cathieb@taylorenterprises.com Contact: Cathie Breton, Membership Coordinator OTTAWA REGION CALL CENTRE ASSOCIATION p: Contact: John Scott, Chair PROMOTIONAL PRODUCTS ASSOCIATION OF CANADA INC 6700 Cote de Liesse, Suite 100 Saint-Laurent, QC H4T 2B5 p: / f: e: info@promocan.com Contact: Susan Beauchamp, Marketing Manager RETAIL MERCHANTS ASSOCIATION th Ave, #103 Richmond Hill, ON L4B 3N9 p: Contact: Krishna Datt, Coupon Department RGD ONTARIO Spadina Ave. Toronto, ON M5V 2J6 Contact: Heidi Mulzer, Membership Coordinator XPLOR CANADA ASSOCIATION 64 Thornridge Cres Kitchener, ON N2M 4W1 p: / f: e: dave@xplorcanada.org Contact: Dave MacMillan, Executive Director YOUR RDP FULFILLMENT CHECKLIST RDP FULFILLMENT CORPORATION SERVICES: 15

17 Alternative DM Media/DRTV/Mobile/Text/Word of Mouth ADAPT MEDIA INC West Broadway Vancouver, BC V6K 2G8 p: e: Contact: Jamie Thompson, Managing Director AOL CANADA INC 55 St Clair Ave W, 7th Fl Toronto, ON M4V 2Y7 p: f: e: Contact: Kathy Snow, Director Direct Mktg AOL CANADA INC. 55 St Clair Ave W, 7th Fl Toronto, ON M4V 2Y7 p: f: Contact: Joseph Arcuri, General Manager ASSETPRINT St-Urbain Montral, QC H2Z 1Y6 p: e: Contact: Felix Gill, CEO Canada s most cutting edge peronalized printing and fulfillment services. Grab and retain your customers attention to greatly improve conversion. Great quality, high security and on demand digital print facility with the best prices out there! Located in downtown Montreal. Call PRINT-38 or upload your files to B5MEDIA INC Spadina Ave Toronto, ON M5T 2C2 p: f: Contact: Jeremy Wright, President, CEO CANADA NEWSWIRE Bay St Toronto, ON M5J 2N8 p: f: Contact: Elisa Schupp, Vice President, Central Canada CANPAGES 2700 Production Way, #500, Innovation Pl Burnaby, BC V5A 0C2 p: f: Contact: Mike Anderson, VP, Sales CHALK MEDIA 1071 Mainland St, 2nd Fl Vancouver, BC V6B5P9 p: f: e: info@chalk.com Contact: Kris Sutherland, Director and Executive VP CHANNEL 500 INC. 147 Liberty St. Toronto, ON M6K3G3 p: f: e: influence@channel500.com Contact: Rod Bell, President CINEPLEX MEDIA 102 Atlantic Ave, #100 Toronto, ON M6K 1X9 p: f: e: sales@cineplex.com Contact: Robert Brown, Sales Manager CITYXPRESS CORP West Broadway Vancouver, BC V6J 4W6 p: Contact: Mike Togyi, VP, Business Development COMMERCETEL 216 Walmer Rd Toronto, ON M5R 3R7 p: Contact: Gary Anstey, VP, Corporate Development CORUS CUSTOM NETWORKS 501, 630-3rd Ave. SW Calgary, AB T2P 4L4 p: Contact: Angela Joyce, Marketing Manager ECOMEDIA DIRECT INC 1-24 The East Mall Toronto, ON M8W 4W5 p: f: Contact: Erich Genseberger, President EXPONENTIA Carrall St Vancouver, BC V6B 6E3 p: f: Contact: Andrew Gregory FREEFONE INC. 60 Adelaide Street E, 6th Fl Toronto, ON M5C 3E4 p: e: info@freefone.com Contact: Ezio D Onofrio, President & COO GLOBE & MAIL 444 Front St W Toronto, ON M5V 2S9 p: e: nprior@globeandmail.com Contact: Natalie Prior, Category Manager, Marketing Solutions Group HD MEDIA CREATIONS 142 Mill Street South Brampton, ON L6Y1T6 p: f: e: bruno@hdmedia.ca Contact: Bruno Marsala, Director of Sales HIP COMMUNICATIONS Front St W Toronto, ON M5J 2L6 p: e: info@hip.ca Contact: Michael Garbe, President IMPACT MOBILE Richmond St W Toronto, ON M5V 1Y1 p: f: Contact: Gary Schwartz, CEO IMPARK West Cordova St Vancouver, BC V6B 1G1 p: f: e: jjones@impark.com Contact: Julian Jones, VP, Business Development INFLUENCE MEDIA Homer St Vancouver, BC V6B 2W9 p: f: e: info@influencemedia.ca Contact: Mark Tute, President 16 DM Industry Sourcebook 2009 Direct Marketing

18 Alternative DM Media/DRTV/Mobile/Text/Word of Mouth INTERWOOD DIRECT Yonge St Toronto, ON M2P 2B7 p: f: e: Contact: Robert Woodrooffe, President JAMBO MOBILE SOLUTIONS Ferrand Toronto, ON M3C 3E5 p: f: e: Contact: Derek Colfer, VP, Strategy LIVE SPACES EVENT MARKETING Richmond St W Toronto, ON M5V 3P1 p: Contact: Jennifer Mason Murkowich MAMBO INTERACTIVE Lake Shore Blvd W Toronto, ON M8V 1J5 p: f: Contact: Pablo Viola, President MARITZ CANADA INC 6900 Maritz Drive Mississauga, ON L5W 1L8 p: f: e: contactuscanada@maritz.com Contact: Paul Gallant, Director, Loyalty Maritz Canada designs and delivers solutions that promote loyalty among consumers and channels. We offer additional services that focus on the human dimension of performance relating to learning, performance incentives, event and experiential marketing and research. MEDIACITY Yorkville Ave Toronto, ON M5R 1B8 p: e: sdeluca@medalt.com Contact: Sylvio Deluca MOBILE GENERATION AMERICAS Spadina Ave Toronto, ON M5T 2C2 p: e: ca@tmg-global.com Contact: Kristina Gloge, Senior Account Manager Direct Marketing DM Industry Sourcebook 2009 MONTE-BROOKS PRODUCTIONS 50 Oakdale Ct Kitchener, ON N2P 2S9 p: f: e: linda@montemedia.tv Contact: Linda Brooks, Director, DRTV Operations MOSAIC EXPERIENTIAL MARKETING 2700 Matheson Blvd E, 2nd Fl, W T Mississauga, ON L4W 4V9 p: f: e: aidan@mosaicxm.com Contact: Aidan Tracey, President MYSPACE CANADA 489 King St W Toronto, ON M5V 1K4 p: Contact: Dave Stevens, General Manager MYTHUM INTERACTIVE INC. 355 King Street W, #400 Toronto, ON M5V1J6 p: f: e: mcarter@mythum.com Contact: Michael Carter, President NEWSPAPERDIRECT Vanier Place Richmond, BC V6V 2J1 p: f: Contact: Richard Miller, VP, Sales & Marketing NORTHERN LIGHTS DIRECT RESPONSE TV Spadina Ave Toronto, ON M5V 2L1 p: f: e: twilmarth@nldrtv.com Contact: Tom Wilmarth, Director, Business Development NORTHERN RESPONSE (INT L) LTD 18 Skagway Ave Toronto, ON M1M 3V1 p: f: e: david@nresponse.com Contact: David Baldassi, New Business Development OLIVE CANADA NETWORK King St W Toronto, ON M5V 1M3 p: Contact: Kristie Painting, Director of Sales PI MEDIA/ST. JOSEPH CONTENT 236 Lesmill Road Toronto, ON M3B 2T5 p: f: e: jcarter@pimedia.com Contact: Jan Carter, Marketing Manager SCENE LP 1303 Yonge St Toronto, ON M4T 2Y9 p: f: Contact: Scott Ray, Managing Director SILVERBACK CRM Spadina Ave Toronto, ON M5V 2L4 p: f: e: mjeffery@silverback-media.com Contact: Martin Jeffery, EVP, Client Service Our objective is to develop and implement effective 1-to-1 initiatives that build customer relationships and profitability for our clients. BTi offers integrated solutions and professional services emanating from the principles of CRM: strategic consulting and program design, data analytics, segmentation and profiling, results tracking, superior creative, production and lettershop management. We specialize in both on- and off-line communications tools including our most recent technology, the Living Brochure that brings your e-brochure to life! SMART TECHNOLOGIES INC Avenue SW, Suite 300 Calgary, AB T3C0M5 p: f: e: info@smarttech.com Contact: Tom Hodson, VP, Marketing SMS SIMPLIFIED 12 Hemmingwood Way Nepean, ON K2G 5Z2 p: Contact: Josh Larocque 17

19 Alternative DM Media/DRTV/Mobile/Text/Word of Mouth SOTI INC Spectrum Way Mississauga, ON L4W 5A1 p: f: Contact: Ron Hassanwalla, Director, Sales & Marketing SPLICE SOFTWARE 204, st ST SW Calgary, AB T2Z 3G3 p: f: Contact: Don Thompson, Executive VP SPP MARKETING SERVICES INC Yonge St, #808 Toronto, ON M4P 2E5 Contact: Liz Fernandes, Vice President, Operations & Client Services STONEHENGE MEDIA GROUP Queen St E Toronto, ON M5A 1T7 p: f: e: lynda@stonehenge.ca Contact: Lynda Rinkenbach, President STUDENTREWARDS INC Eglinton Ave E Toronto, ON M4P 2Y1 p: f: e: suzanne@studentrewards.com Contact: Suzanne Tyson, President Studentrewards.com has the largest database of youth in Canada. With 1.6 million members registered since 1998 and over 600,000 permission youth today, we can help companies reach the elusive year old Canadian demographic. We reach our members through e-marketing, web advertising and strategic scholarship and awards programs. SWEET CAESAR Avenue Rd Toronto, ON M4V 2G9 p: f: Contact: Clyde Wagner, Market Development SYMPATICO/MSN 207 Queens Quay W. Suite 600 Toronto, ON M5J1A7 p: f: Contact: Stephanie Wilson Chapin, Associate Director, Direct Marketing TACTIK E ASTUS COMMUNICATIONS MARKETING 170, boul. St-Joseph Gatineau, QC J8Y 3W9 p: f: Contact: Sylvain Perron, President THE WEATHER NETWORK & METEOMEDIA ONLINE 2655 Bristol Circle Oakville, ON L6H7W1 p: f: e: temerson@on.pelmorex.com Contact: Taylor Emerson, VP & GM, Interactive Services THEREBATECOMPANY THEHUNTGROUP THEGIFTCARDGROUP 5875 Whittle Road Mississauga, ON L4Z 2H4 p: f: e: mdmckelvie@therebatecompany.com Contact: Michael McKelvie, VP, Marketing & Communications Everything we do is based on Best Practice processes and is driven by our passion to create an exceptional customer experience while offering clients a complete consumer reward solution. We provide expert mail-in or online reward validation and management, creative & print, web, lettershop and customized reward cards. We distribute gift cards from the leading retailers and can engage your customers via direct or bulk mail, text messaging and publishing directly to BlackBerry and iphone smart phones. Your consumer reward funds are protected by our SecureFund process, which includes an executed Trust Agreement, transparent promotion account balances and transactions, plus your company will be named on our comprehensive corporate insurance policies, with a Certification of Insurance that is renewed annually. Full protection at no additional cost. No Risk. Just Rewards. Call us now. TICKETMASTER CANADA Blue Jays Way Toronto, ON M5V1J3 p: x5205 f: e: brian.himel@ticketmaster.com Contact: Brian Himel, VP, Advertising & Sponsorship Sales TORONTO STAR TELEVISION 1 Yonge St, 9th Fl Toronto, ON M5E 1E6 p: f: e: info@tmgtv.ca Contact: Merlynn Erasmus, Director Sales TRAFFIKGROUP College St Toronto, ON M6G 1A5 p: f: Contact: Mark Ferrier, Founding Partner TRANSCONTINENTAL MEDIA 25 Sheppard Ave W, #100 Toronto, ON M2N 6S7 p: e: cornerc@transcontinental.ca Contact: Connie Corner, Director, Integrated Marketing Solutions TWIST IMAGE Saint-Laurent Montreal, QC H2X 2V1 p: f: e: studio@twistimage.com Contact: Mitch Joel, President VIIGO Front St E Toronto, ON M5E 1B8 p: f: Contact: Robert Belliveau, VP, Business Development VIRUS MARKETING 4710, rue St-Ambroise, bur. 224A Montreal, QC H4C 2C7 p: f: Contact: Sebatien Leblanc, President VORTEX MOBILE 411 Richmond Street E, #308 Toronto, ON M5A 3S5 Contact: Brady Murphy, Managing Partner 18 DM Industry Sourcebook 2009 Direct Marketing

20 Alternative DM Media/DRTV/Mobile/Text/Word of Mouth VOXDATA SOLUTIONS INC rue Metcalfe Montreal, QC H3B 2V6 p: f: e: Contact: France Couture, Presidente WELCOME WAGON LTD Victoria Park Ave Toronto, ON M1W 3S3 p: f: e: Contact: Pat Neuman, President WILEY CANADA 23 Pine Ave S Mississauga, ON L5H 2P5 p: f: e: ccote@wiley.com Contact: Christiane Cote, Manager, Custom Publishing WMODE 3553, 31 Street NW Calgary, AB T2L 2K7 p: f: e: tom.beaman@wmode.com Contact: Tom Beaman, VP, Marketing & Sales WOW MOBILE MEDIA INC. 480 Briar Hill Avenue Toronto, ON M5N 1M7 f: f Contact: Lyle Goodis, President YELLOW PAGES GROUP 325 Milner Ave., 7th Fl Toronto, ON M1B5S8 p: f: Contact: Patty DeMarco, Senior Manager, Business Development YESTEXT Box Edmonton, AB T5N 4A8 p: f: e: sales@yestext.com Contact: Ross Gordon, Marketing Director Z CARD CANADA Mossbank Dr Brampton, ON L6W 3Z3 p: f: e: zcarnac@rogers.com Contact: Joan Nordemann, President & CEO ZIPLOCAL 197 Spadina Ave, 2nd FL Toronto, ON M5T 2C8 p: e: ccohen@ziplocal.com Contact: Cherie Cohen, Director, Marketing Call Centres/Contact Centres/Customer Services 24-7 INTOUCH 335 Maxwell Crescent Regina, SK S4N 5X9 p: f: e: sales@24-7intouch.com Contact: Maya Kotecha, Marketing Manager ACHIEVEGLOBAL York St Toronto, ON M5H 3S5 p: f: Contact: Michelle Bonterre, VP, Marketing security and on demand digital print facility with the best prices out there! Located in downtown Montreal. Call PRINT-38 or upload your files to ASSURANT SOLUTIONS Yonge St Toronto, ON M2N 6T7 p: f: e: john_forsyth@assurant.com Contact: John Forsyth, Manager, Direct Marketing ATELKA INC St-Antoine Street West Montreal, QC H3C 3R7 p: f: e: dominique.trudel@atelka.com ASSETPRINT St-Urbain Montral, QC H2Z 1Y6 p: e: fgill@assetprint.ca Contact: Felix Gill, CEO Canada s most cutting edge personalized printing and fulfillment services. Grab and retain your customers attention to greatly improve conversion. Great quality, high Direct Marketing DM Industry Sourcebook