True Education Pty Ltd CRICOS NUMBER: 03221G RTO NUMBER: 22300

Transcription

1 True Education Pty Ltd CRICOS NUMBER: 03221G RTO NUMBER: We Ensure Competence. We Open Opportunities. We Inspire Success. MAKE THE RIGHT CHOICE CHOOSE TEDI

2

3 Contents Courses, Entry Requirements and Fees 1 Introduction 1 Qualifications Offered 1 Student Recruitment, Selection and Enrolment Process 1 Fees 3 Institute Contact Details 3 Language Literacy and Numeric Requirements (not Applicable to ESL Students) 4 Entry Requirements 4 Refund Arrangements(Off Shore Students) 5 If a Visa is Refused by the Australian Government 5 If the Institute Defaults on Delivery of Qualifications 5 If a Student Defaults on their Written Agreement 5 Refund Arrangements(On Shore Students) 5 Information for Students 6 Course Assessment 6 Course Delivery 6 Credit Transfer 6 Pathways 6 Qualifications to be Issued 6 Recognition of Prior Learning (RPL) 6 Student Orientation 8 Training Facilities 8 Student Support, Welfare and Behaviour 8 Access and Equity Policy 8 Dispute Resolution Procedure 8 Helpful Contacts 9 Relevant Legislation 9 Student Code of Behaviour 10 Procedure for non-compliance with the Code of Conduct 11 Student Support/Welfare Services Visa Requirements 16 Change of Address 16 Student Initiated Deferral or Suspension of Enrolment 16 Student Cancellation of Enrolment 16 Institute Deferral of Commencement 17 Department of Immigration and Citizenship 17 Course Progress Requirements 18 Uniform and Equipment(Automotive Requirement) 18 Overseas Student Health Cover 18 Satisfactory Progress 18 School-aged Dependents 18 Student Transfer 20 Use of Personal Information 20 It is a requirement of the Australian Quality Training 20 Working in Australia 20 Qualification Content, Core and Elective Units 21 BSB Certificate IV in Business 21 BSB Diploma of Management 21 BSB Certificate III in Business Administration 22 BSB Certificate IV in Business Administration 22 BSB Diploma of Business Administration 23 BSB Advanced Diploma of Business 23 UEE Certificate III in Electronics and Communications 24 UEE Certificate IV in Video and Audio Systems 25 UEE Diploma of Electronics and Communications Engineering 26 Living in Melbourne 31 ESOS Framework 33

4 Courses, Entry Requirements & Fees Introduction Technical Education Development Institute is a registered Training Organization and CRICOS Provider committed to deliver high quality education to its students, meets administrative, delivery, staffing, facility, marketing, financial, quality assurance and assessment standards agreed to by Federal, State and Territory Governments in Australia. The State Government registering authority monitors and subjects us to regular external audit to verify adherence to these standards. Qualifications Offered Technical Education Development Institute offers the following accredited and nationally recognised qualifications to local and overseas students: Course Code Qualification Cricos Code Duration BSB40215 Certificate IV in Business G Student Recruitment, Selection and Enrolment Process Applications for admission for students on a student visa must be made using the student application form. Students must complete the student application form and send the completed form to the Institute along with the application fee. Completed student application forms will be processed by the Institute and the application assessed on the basis of the information supplied. The participants for each program offered by the Institute will be selected in a manner that reflects access and equity principles. Completion of the 26 Weeks BSB51107 Diploma of Management G 26 Weeks BSB30415 Certificate III in Business D 30 Weeks Administration BSB40515 Certificate IV in Business M 26 Weeks Administration BSB50415 Diploma of Business D 26 Weeks Administration BSB60215 Advanced Diploma G 50 Weeks of Business UEE30911 Certificate III in Electronics K 52 Weeks and Communications UEE41511 Certificate IV in Video and J 78 Weeks Audio Systems UEE50511 Diploma of Electronics and E 96 Weeks Communications Engineering student application form does not imply that the Institute will make an offer to the student automatically. When prospective students apply to enter the Institute to study, the following procedure applies to the processing of applications: The Institute will assess the applicant's previous educational qualifications (either obtained in Australia or overseas) necessary for studying at the required level of the proposed qualification. The application is also assessed to determine whether the applicant meets the required entry level competencies for the particular qualification in which the applicant wants to enrol. These other factors may include: If the applicant's educational qualifications do not meet the Institute's admission requirements, other factors may be considered at the discretion of the Institute. Verified evidence of these other factors must be included with the application. l l l l l l l Mature age, and or proof of being 18 years or more at the proposed date of commencement. Work experience. Attitude and aptitude. Previous academic results. Attendance rate in the previous Institute. Ability and skills to function in an academic environment. Possibility to succeed in his/her academic endeavours. Having arrived at an admission decision, the English language skills (language and literacy) will be assessed. If a student has a satisfactory IELTS score (listed under entry requirements), the applicant will be offered a place in the chosen course. If an applicant cannot produce a satisfactory IELTS score, and there are doubts about the English language skills to cope up in an academic environment, the applicant will be advised to enrol in an English (ESL or ELICOS) course for an appropriate duration until the student achieves an IELTS score of overall minimum 5.5.

5 1 2 In a situation where the student can demonstrate that he or she can communicate in English but cannot produce any formal English qualification, as described above, then the student will be required to complete an IELTS test in Melbourne. The Institute will send, to the successful applicants, an offer letter, a written agreement and a request for payment from the student. Written agreements must be completed in full, signed by the applicant, dated and returned to the Institute. Applicants wishing to accept the offer must pay the fee mentioned in the letter of offer, complete the written agreement and send it to the Institute. Once the completed written agreement and the fee is received (and cleared by the bank), an electronic confirmation of enrolment will be generated and sent to the Australian Student Visa Issuing Centre to facilitate the issuing of a student visa. Applicants must then apply for a student visa at their Australian Student Visa Issuing Centre and make travel arrangements to arrive in Australia in time to commence their course. 3

6 Fees BSB40215 Certificate IV in Business A$ 4,000 BSB51107 Diploma of Management A$ 4,000 BSB30415 Certificate III in Business Administration A$ 4,500 BSB40515 Certificate IV in Business Administration A$ 4,000 BSB50415 Diploma of Business Administration A$ 4,000 BSB60215 Advanced Diploma of Business A$ 8,000 UEE30911 Certificate III in Electronics and Communications A$ 8,000 UEE41511 Certificate IV in Video and Audio Systems A$ 12,000 UEE50511 Diploma of Electronics and Communications Engineering A$ 16,000 Application fee (non-refundable) A$ 200 Materials fee (non-refundable) RPL/Credit transfer fee Repeat unit fee A$ 300 for 6 months No charge. A$ 300 per unit. Bank transfer fee A$ 30 Airport meeting $ 150 Uniform and Equipment(Electronic) A$ 300 Home stay fee Depends on specific arrangements. Assessment resit fee (3 attempts)* Nil. Please send the application fee with the completed written agreement only. A request for payment of tuition and other fees will be made if you receive an offer letter Please make your payment by Bank Draft to Technical Education Development Institute. No obligation is created on Technical Education Development Institute until funds are cleared by the bank and credited to the Institute's bank account and an official receipt is issued. Institute Contact Details Street address Postal address Phone Web Level 1, 212 King Street, Melbourne, Victoria 3000, Australia Level 1, 212 King Street, Melbourne, Victoria 3000, Australia info@tedi.vic. edu.au Please send all applications, agreements and supporting documents to the above address. * Students are entitled to a maximum of three assessment attempts for each assessment. If after three assessment attempts, student's competence is Not Yet Competent, they will be required to repeat the unit and pay any fees associated with repeating the unit. Not attending for an assessment will be counted as one assessment attempt for each occurrence unless: a) The student can provide a certificate from a registered medical practitioner indicating that the student was medically unable to attend the assessment; or b) The student can provide independent evidence of exceptional compassionate circumstances beyond the student's control, such as serious illness or death of a close family member to explain the non-attendance at the assessment.

7 Language literacy & numeric requirements 3 4 Students require language, literacy and numeracy capacity equivalent to the descriptions below: Reading Writing Maths Oral communication Use a range of algebraic formulae and calculating tools to solve work based problems. For example, apply formulae to measure heights, 2 and 3 dimensional spaces or use memory/square root functions on calculator to solve multi-step problems. Read and understand texts with some complex ideas & non-routine vocabulary. For example, read a workplace report recommending a change or read a memo providing new instructions on workplace health and safety writing. Write texts which convey ideas beyond everyday concepts. For example write the minutes for a workplace meeting or write a memo to colleagues to inform them of a temporary change to the workplace routine. Participate in oral exchanges that require control of non-routine language and structures. For example deliver a presentation about a new workplace practice to a group of colleagues or listen to a complicated customer complaint & be able to summaries The customer's concerns. Entry requirements Selection for enrolment in our courses will be approved for applicants who meet the qualification selection criteria. In line with Government policy, students with intellectual and physical disabilities are encouraged to participate in training. * all Students must be of the age 18 years or over at the time of applying for admission at Institute. Qualification level Requirement for all the courses Certificate III in Business Administration 4 18 years or older. 4 IELTS 5.5 or higher 4 Satisfactorily completed year 12 or equivalent. 4 Satisfactory completion of studies year 10 qualification with 2 year current industry experience 4 Completion of any other certificate III or higher level qualification Certificate IV in Business Diploma of Management Certificate IV in Business Administration Diploma of Business Administration Advanced Diploma of Business Certificate III in Electronics and Communications 4 18 years or older. 4 IELTS 5.5 or higher 4 Satisfactorily completed year 12 or equivalent, or relevant and sufficient Work experience. Certificate IV in Video and Audio Systems Diploma of Electronics and Communications Engineering * Mature age student will also be considered without minimum education requirements but with relevant work experience within chosen area of study and demonstrated capacity to meet course requirements. A minimum of 5 years experience is normally expected but each case would be reviewed individually with relevant work experience evidenced by work referenced letter.

8 Refund arrangements (Off Shore Students) If a visa is refused by the Australian Government Where a prospective student is refused an initial student visa by the Australian Government, a full refund of fees will be made except the application fee. In order to receive the refund, students will have to provide authenticated evidence of the student visa refusal to the Institute and attach it to a completed refund application form which is available from the Institute and can be sent by post, fax or . The refund application must be used to apply for refunds and must be addressed to the CEO of the Institute. If the Institute defaults on delivery of qualifications In the unlikely event that the Institute is unable to deliver your course in full, you will be offered a refund of any Tuition Fee paid in advance which corresponds to the portion of tuition for which the student has paid but for which tuition has not yet been received. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by the Institute at no extra cost. You have the right to choose whether you would prefer a refund of course fees, or to accept a place at another Institute. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If the Institute is unable to provide a refund or place you in an alternative course the Tuition Protection Service will be responsible for providing refunds or providing assistance to locate an alternative. However, students are primarily responsible for finding another Institute which will accept them into an alternative course If a student defaults on their written agreement If a student wants to withdraw from their course after fee have been paid, then refunds will be made in accordance with the written agreement that the student signs with the Institute. The written agreement will be sent to students who are accepted in a course and will not take effect until it is signed and dated by the applicant and received by the Institute. Detailed Information is in written agreement. Refund arrangements (Off Shore Students) Detailed Information is on institute website & refund policy in written agreement. 5

9 5 6 Information for students Course Assessment A number of approaches to course assessment are used by Institute staff. Assessment approaches may include: observation of performance in class, laboratories, case studies, projects, assignments; presentations, role plays, written tests and exams, work experience or work placement. Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for. Students who are dissatisfied with their assessment outcome may apply for reassessment by contacting their trainer or assessor. Course Delivery A number of approaches to course delivery are used by the Institute. Course delivery approaches may include teacher led classroom delivery, seminars, tutorials and supervised study. During class time students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations. Statement of Attainment indicating which modules or units of competency they have completed. Recognition of Prior Learning (RPL) Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or informal learning, work and life experiences that the student may have had to the extent that they are relevant to the course outcomes. The RPL process allows students to receive recognition under these circumstances and therefore enable them to focus more on areas they need to achieve competencies in order to gain their qualifications. Students who believe they already have some of the competencies in the course may apply for RPL. An essential requirement of RPL is that the student can prove that he/she currently had the required competencies. Application may only be made after enrolment and payment of fee and must be made using the RPL application form that will be provided during orientation. Students must attach verified copies of all relevant documents to the RPL application form. Credit Transfer Credit transfer applies to situation where students have completed units identical to those they are currently enrolled for at another provider. Credit will be granted in accordance with the Credit Transfer procedure. To apply for credit transfer, students must complete the credit transfer application form and attach copies of verified documents to support the application. Pathways Graduates of the Institute may seek credits to the relevant degree programs in Australian Universities. The Institute has no special arrangements with any Australian University and there is no guaranteed entry into University programs. Qualifications to Be Issued Students completing all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Students completing assessment requirements for part of a qualification will be awarded a

10

11 Student Orientation 7 8 Orientation is conducted in the first week of the course. Its for training, assessment and practice. Students have access to purpose is to fully inform new students of most aspects of life at computer facilities with internet services. This location of the Institute and to provide an introduction to studying, classrooms and laboratories is on a main road about 1.0 km Melbourne's cost of living, from Melbourne city Centre. It is transportation, facilities, banking easily accessible by train with and accommodation. In addition, frequent services to Southern the students will be introduced to Cross Station/Spencer Street the Institute faculty, and a tour of Station or Flag Staff Station which the Institute and its surrounding is an easy 5 minute walk from the local areas will be undertaken. The Institute. students will be encouraged to ask any questions to make themselves Head Office at ease with the Institute and its Head Office Address: Level 1, 212 surroundings. It is essential that the Kings St, Melbourne VIC students attend the orientation having classroom and laboratories. program otherwise they may miss This facility is approximately 1.0 km out on important information which of Melbourne city centre and is may affect their studies, visa or easily accessible by public enjoyment opportunities during transport. their stay in Australia. Students will be given complete information about the location of Training Facilities facilities and travel between the The Institute has purpose built its facilities (including a guided trip classrooms to deliver and assess between all facilities) during the courses within a simulated orientation program run by the commercial environment. Institute. Workshop areas are also utilised Student support, welfare & behaviour Access and Equity Policy The Institute code of practice includes an access and equity policy. This document is available on request. It is the responsibility of all the Institute staff to ensure that the requirements of the access equity policy are met at all times. Dispute Resolution Procedure The Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If any student has any complaint or appeal or suggestion, he/she should take the following steps: = Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form. = Complete the application form and lodge it with the Institute. = Follow up with the Institute.

12 Helpful contacts Helpful contacts Fire, ambulance and police emergency Phone 000 Translating and Interpreting Service Phone Life Line 24 hours Counselling Services Phone Doctor Royal Melbourne Hospital, Grattan St, Parkville, VIC 3050, Ph Medical one, 23 QV Terrace, 292 Swanston St, Melbourne Vic 3000, Ph Swanston Clinic, Level 2, 55 Swanston St Melbourne Vic 3000, Ph Dentist Melbourne city dental group, Ground floor, ACTU house 393 Swanston St Melbourne, Vic 3000 Ph Community Health Centre Physiotherapist Religious Institutions North and West Melbourne Neighbourhood Centre, 58 Errol St, North Melbourne Vic Ph Collins Street Physiotherapist Level 7, 520 Collins St, Melbourne Vic Ph The Anglican Diocese of Melbourne The Anglican Centre, 209 Flinders Lane, Melbourne 3000 St Francis Catholic Church (Melbourne) Cnr Lonsdale & Elizabeth St Melbourne 3000, Mosque Jeffcott Street, Melbourne, Ph Hindu Hindu Society of Victoria Shri Shiva Vishnu Temple 52 Boundary Rd Carrum Downs 3201 Buddhists Melbourne Buddhist Centre, 1 Pitt Street Brunswick Immigration Agent/Lawyer Easy Migration Student Services, Level 4,358 Lonsdale St Melbourne Vic 3000 Ph Study in Australia Youth Central Relevant legislation A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites. Occupational Health & Safety Equal opportunity Australia Skills Quality Authority Educational services for overseas students Department of Immigration and Citizenship Education and Training Reform Act National VET Regulator (NVR) It is the responsibility of the Institute staff to ensure the requirements of relevant legislation are met at all times. Please make use of the websites indicated, or contact the Student Contact Officer if any student requires further information. There may be additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course.

13 9 10 Student code of behaviour The Student Code of Behaviour requires the following rights and expectations to be respected and adhered to at all times: 4 The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socioeconomic status 4 The right to be free from all forms of intimidation 4 The right to work in a safe, clean, orderly and cooperative environment 4 The right to have personal property (including computer files and student work) and the Registered Training Organisation property protected from damage or other misuse 4 The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure) 4 The right to work and learn in a supportive environment without interference from others 4 The right to express and share ideas and to ask questions 4 The right to be treated with politeness and courtesy at all times 4 The expectation that students will not engage in cheating or plagiarism 4 The expectation that students will submit work when required. 4 The expectation is that the students will maintain consistent academic performance by attending required classes and completing assessments. The required level of academic performance is 50% for scheduled sessions. Academic performance will be reviewed at the end of each study period. This requirement is a student behaviour requirement and not a requirement under Standard 11 of the National Code.

14 Procedure for non-compliance with the Code of Conduct The following procedure for discipline will be followed: 4 A member of the Institute staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student's personal file. (Step 1) working days) A copy of this letter will be included on the student's personal file. (Step 3) 4 After the three steps in the discipline procedure have been followed, should the issue or behaviour still continue, training services withdrawn and the student will be notified in writing that his/her enrolment has been suspended or 4 Where the issue or behaviour continues, students will be cancelled. invited for a personal interview with the Training Manager to 4 Suspension or cancellation of your enrolment has to be discuss this issue further. This meeting and its outcomes will reported to DIBP and may affect the status of your VISA be documented, signed by all parties and included on the 4 At any stage of this procedure, students are able to access student's personal file. (Step 2) the institute complaints and appeals procedure to settle any 4 Should the issue or behaviour continue, the student would disputes that may arise. be provided with a final warning in writing and a time frame in which to rectify the issue (allowing the student to access institute internal complaint and appeals process within 20

15 11 12

16 Student Support/Welfare Services Student Support Services Policy 2.0 Definitions The training manager, student contact officer, teaching staff and 2.1 N/A administrative staff of the Institute are available to provide general advice and assistance with matter such as studying, 3.0 Method homework, accommodation, English language problems. 3.1 Learners receive training, assessment and support Students requiring special or intensive assistance must contact services that meet their individual needs. the training manager or the student contact officer who may When developing Learning and Assessment Strategies we refer them to external support services, if required. The Institute define our student's needs including: will not charge for support services it provides for referring 4 identifying academic requirements and delivery modes students to external support services. However, students will 4 identifying any requirements of the course e.g. literacy, have to pay any fees charged by external support services that language or numeracy they use. 1.0 Requirements 4 any issues relating to physical ability, cultural background or educational background that may prevent the learner from completing their chosen course. 1.1 The Institute will provide the opportunity for students to 4 We provide an open door policy for learners so that they participate in services or provide access to services can tell us if they require any additional support service. If designed to assist students in meeting course we can supply this extra support we will, otherwise we will requirements, maintaining their attendance and try to refer / direct the learner to other organisations or successfully completing their course of study. Government programs that can provide the required 1.2 The Institute designated member of staff to be the official support services. point of contact for students is the Administration Manager. 4 Training manager is responsible for identifying learner The role of the Administration Manager is to direct a needs using the LLN Assessment and where possible, student to the appropriate person within the Institute in the observing the student completing the enrolment form(s). event a student requires support. Trainers will provide an open door access to learners as 1.3 The Institute will provide the opportunity for students to required. Training manager is also responsible for access course-related support services to assist with monitoring enrolment forms for any identified need. issues that may arise during their study. If the Institute refers the student to external support services the cost of these services is to be paid by the student. Orientation Program 3.2 An orientation session will be conducted by Institute staff 1.4 The Student Contact Officer will present a written report on (generally a trainer) prior to any student commencing support activities provided, and opportunities identified for training in the Institute programs. The orientation session improvement, at each meeting of the Institute Continuous will cover the following: Improvement Group. Prior to commencement of study Please locate and read the following information in the student information handbook; 4 Student support 4 Assessment 4 Recognition of prior learning / Mutual Recognition 4 Institute contact people 4 Complaints and appeals 4 Plagiarism and cheating 4 Student code of behaviour 4 Access and Equity Policy 4 Academic Performance expectations 4 Keeping address and contact details up-to-date 4 Institute facilities and resources 4 Student Mutual Recognition application form 4 Student deferral, suspension or cancellation application

17 13 14 form 4 Institute's staff members must meet strict qualification 4 Student refund application form requirements before they are to conduct and validate 4 Student RPL application form assessments. All trainers and assessors are assessed on 4 Student complaints and appeals their experience, competence and person suitability before employment. At your first class 4 Training will always be carried out to the highest At the commencement of your first session your trainer will recognised and accredited industry standards and comply detail and explain the following; with the requests of the Australian Quality Training 4 Learning and assessment program Framework (AQTF) 4 OH&S 4 The student and trainer will work together to identify 4 Facilities and equipment specific needs. 4 Assessment requirements 4 The learning process will include training components and 4 Questions personal guidance that address identified needs, and Student support services enable participants to achieve vocational goals. 3.3 The primary mechanism for student support is through the Administration Manager who is responsible for responding 5.0 Services to requests for assistance from students. 5.1 Technical Education Development Institute will support 3.4 Students requiring additional assistance will be referred to students throughout the duration of their course. Students the appropriate Institute staff, e.g. Student Administrator, are encouraged to ask to help so that they can assimilate Training Manager, Trainers, Admin Officer, Chief Executive and adjust to their new learning environment and life in Officer, or to an appropriate external support provider if this Australia. Some of range of services we provide include is considered appropriate. assistance with: 3.5 Before a student is referred to an appropriate external 4 Application and enrolment support provider the Administration Manager must seek 4 Seeking Work approval from the Chief Executive Officer or the Training 4 Student accommodation Manager. 4 Airport reception 4 Language and literacy support 4.0 Facilities 4 Transition and cultural support 4.1 Technical Education Development Institute provided 4 Personal Counseling students with the range of facilities to enhance and support 4 Mentoring their learning experiences, Such as: 4 Career advice 4 Computer and Internet access 4 Free referral to local community, health, financial, legal, 4 Student Common Room migration or other services, may be charged by external 4 Spacious air-conditioned classroom with modern agencies. technological capabilities 4 Sport, recreational clubs and social activities 4 Library access 4 Current research based learning materials and learner Flexible Training friendly resources 5.2 We establish any special learning requirements students 4 Commercial Workshop fully equipped to deliver the may have prior to the commencement of training, based on appropriate qualifications Educational Standards the demographic and previous education information you 4.2 The Technical Education Development Institute supply in the enrolment form. This will help us identify any management will ensure that adequate learning resources access and equity strategies, or learning methods that we are available and that the environment supports productive may need to engage in order to maximize your chances of learning: achieving the competencies required for each unit. 4 The Institute will provide an environment that is conducive to an effective learning process. Special Needs Support 4 All training program content will be delivered with a 5.3 If a person with a disability meets essential entry professional and positive attitude. requirements, we shall make changes or reasonable

18 adjustments necessary for that person to perform essential student feedback is considered a very appropriate tool improve course-work. Reasonable adjustment is provided to those our services. with a disability or special need according to individual Institute collects student's feedback after every 3 months we circumstances. This means providing the appropriate really appreciate if you spend your valuable time and provide us services and/or facilities for student learning and feedback; it is optional to mention your name or details on assessment. student feedback form. Student has an opportunity to provide a feedback of our Reasonable Adjustment 5.4 Learning support is facilitated for those with basic literacy, services at any time by a feedback request form available from institute reception desk. numeracy or English language difficulties or other identified As a Registered Training Organisation (RTO), Technical areas of learning difficulty. Reasonable adjustment may Education Development Institute operates within the RTO include but is not restricted to: Principles and Standards for NVR Registered Training 4 Educational support Organisations. 4 Alternative assessment methods 4 Physical disability = more time to complete the assessments 7.0 Guarantee Technical Education Development Institute will guarantee to 4 Low literacy or numeracy skills = verbally answering provide student support services to complete all training and/or questions OR demonstrating rather than typing & writing an assessment once the student has commenced study in their assessment chosen qualification or course of study, unless the student 4 Learning and assessment aids submits a formal letter of withdrawal notifying the institute that 4 Institute's premises provide appropriate access to those they wish to withdraw. with a physical disability. 8.0 Student Contact Officer Academic Study Skills Support A student contact officer detail is: 5.5 A free service is available to students. Students who wish Name Ritesh Patel to take advantage of this service should see their Course Phone Co-ordinator. In particular, help is available with time ritesh@tedi.vic.edu.au management, assignment preparation, referencing and bibliographies, writing reports, reading skills, numeracy skills, giving presentations, library research and note taking. Students are also encouraged to seek assistance from their individual teachers and Course Co-ordinator with all aspects of their studies to ensure successful completion of the course. English language and literacy support 5.6 Help with oral and written English expression, reading comprehension and listening is available on an individual basis or as a part of a small group. 6.0 Feedback Technical Education Development Institute monitors and acts on feedback from course participants and industry stakeholders to provide the most up to date and relevant services. Student Feedback: Technical Education development institute use continuous improvement approach by quality of education and services,

19 Visa requirements The Department of Immigration and Citizenship publishes a full list of mandatory and discretionary student visa requirements at Change of Address Upon arriving in Australia, students are required to inform the Institute of their residential address and telephone number and of any subsequent changes to their residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000, the Institute is obliged to serve a notice at student's last known address if a student breaches a student visa condition relating to attendance or academic performance. The Institute may also send warning notices to a student which are aimed at helping prevent breaches of student's visa conditions. It is student's responsibility and in his/her own interests to ensure that he/she always updates his/her address details at the Institute to ensure that the student receives important information about the study course, fees and possible breaches of student visa stipulations. Additional information on student visa issues is available on the DIBP website at Student Initiated Deferral or Suspension of Enrolment Students may initiate a request to defer commencement of studies or suspend their studies on the grounds of compassionate or compelling circumstances. Students wishing to defer the commencement of studies or suspend their studies must apply to do so in writing to the Institute using the student deferral, suspension or cancellation application form or in writing by , fax or post. Full details and documentary evidence of the compassionate or compelling circumstances must be included with the application for it to be considered. If approved, the Institute will report your deferral of commencement or suspension of studies to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status contact your local DIBP office or phone the DIBP helpline Student Cancellation of Enrolment Cancellation of enrolment will trigger the refund arrangements in the Written Agreement between the Institute and the student. Students who cancel their enrolment and think they are due for a refund must also apply for a refund. Refund applications must be made in writing to the Institute Training Manager. The student refund application form, available from the Institute, may be used as the written application. Written applications for refunds will also be accepted by mail or by . Refunds will be made within two weeks of receipt of a written application and will include a statement explaining how the refund was calculated. The Institute will report student's cancellation of studies to DIBP which may affect the status of student visa. If the student does not commence studies in a course when they are due to commence and they have not notified the Institute in writing within 14 days of the course commencement, and then student enrolment will be cancelled on the basis of Non Commencement of studies. If the student has not completed his or her course and does not return to studies after a break and has not notified the Institute of any reason within 14 days. Under these circumstances, student has 'inactively' advised the Institute that they will not be continuing their studies and his or her enrolment will be cancelled.

20 If any student requires more information as to how this action may affect his/her visa status, please contact the concerned local DIBP office or phone the DIBP helpline Institute Deferral of Commencement The Institute may also decide to defer the commencement of a course. If the Institute defers the commencement of a course, the provider default conditions in the Written Agreement between the Institute and the student will be triggered off and the Institute will be obliged to repay all course money within 14 days of the date of deferral unless alternative arrangements, acceptable to the students, are made. If approved, the Institute will report its deferral of commencement to DEEWR which may affect the status of student's visa. If any student requires more information as to how this action may affect his/her visa status, please contact the concerned local DIBP office or phone the DIBP helpline Department of Immigration and Citizenship According to the Dept of Immigration and Border Protection (DIBP), the student must provide evidence that satisfies the assessment factors applicable to the student to be granted a student visa. Assessment factors include student's financial ability, English proficiency, likely compliance with the conditions of student visa and any other matters considered relevant to assessing student's application. Additional information on student visa issues is available on website at and the Study in Australia at website: howtoapply/visarequireme nts.htm#student_visa_subclasses

21 Course progress requirements The Institute has implemented the DEST and DIBP approved course progress policy and procedures and so will not be monitoring attendance under the requirements of Standard 11 of the National Code of Practice. However, the Institute has an attendance requirement in the Student Code of Behaviour and will be monitoring attendance. Students may have their enrolment suspended or cancelled by the Institute for breaches of the student code of behaviour. This includes breaches of the attendance requirement. Electronic Tools and Equipment (Electronic Course Requirement) 4 Electronic Toolkit & Equipments Overseas Student Health Cover Overseas Student Health Cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport. All international students studying in Australia must purchase an approved OSHC policy from a registered health benefits organisation commonly referred to as health funds before applying for your visa. A student will need to buy OSHC before he/she arrives in Australia, to cover the student from the date of his/her arrival in Australia. A student will also need to maintain OSHC throughout his/her stay in Australia. More information about purchasing OSHC can be found at Satisfactory Progress If a student does not have satisfactory academic progress, he/she will be reported to DIBP which may lead to cancellation of student's visa. Unsatisfactory academic progress is defined in the ESOS legislation as failing more than 50% of units in any two consecutive study periods. If this occurs, the Institute will report the student to DIBP. A study period is one term of study. The Institute will monitor student's academic progress, identify students who are at risk of breaching this requirement and act to assist student who are at risk through meetings and counselling sessions. Being at risk of not meeting satisfactory course progress requirements means: = Failing more than 50% of units in a study period. = Failing two or more core units in a study period. = Failing key units in a study period. = Being unable to complete a course within the expected duration of study as recorded on the CRICOS register after having their program reviewed by the Training Manager. = Failing a unit means student has not attended or provided sufficient skills & knowledge evidence, so assessed as Not Yet Competent. In order to have the best chance of maintaining satisfactory progress, a student must: = Attend all theory and practical classes and pay attention to the work and activities undertaken in class. = Study the theory and practice the skills that are taught in class. = Ensure that students are present for all assessment activities scheduled by the teachers. = Make an appointment with the Student Contact Officer if a student is having any difficulties with the studies. School-aged Dependents There are requirements for compulsory school attendance for children or dependents of international students. In Victoria, it is compulsory for children to attend school until the age of 16. The choice of schools includes public schools, private schools and religious schools. People over the age of 16 can continue to attend school until they have completed year 12. Dependen ts of persons holding a

22

23 19 20 student visa may be required to pay full fees in any school, Institute or university that they enrol in whilst in Australia. Student Transfer Under the ESOS framework, the Institute cannot enrol students seeking to transfer from another Institute before that student has completed 6 months of their principal course of study except in some circumstances. If a student wants to transfer before completing 6 months of the principal course, he/she needs to ask the Institute for a letter of release. The six months is calculated as six calendar months from the first day of student's principal course. The principal course is usually the final course of study a student will undertake. For example, if a student is studying ELICOS, followed by a Diploma program, the Diploma program is the principal course. If a student is considering requesting for a transfer before completing 6 months of the principal course of study, please contact the Institute administration for a copy of the transfer procedure and the application form. under the ESOS Act and the National Code 2007 to ensure students' compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students Students do not need a letter of release if: Information collected about the students during their = They have completed more than 6 months of their principal enrolment can be provided, in certain circumstances, to the course. Australian Government and designated authorities and, if = They are government sponsored students, and their sponsor relevant, the Tuition Assurance Scheme and the ESOS supports the transfer. Assurance Fund Manager. In other instances, information = Their current education provider or course has ceased to be collected during student's enrolment can be disclosed without registered or a sanction has been imposed that prevents student's consent where authorised or required by law. their provider from continuing to deliver the principal course. Use of Personal Information Information is collected during student's enrolment for administrative purposes in order to meet the Institute obligations It is a requirement of the Australian Quality Framework that students can access personal information held by the Institute and may request corrections to information that is incorrect or out of date. Please apply in writing to the Student Contact Officer if a student wishes to view his/her own records. Working In Australia Immigration laws allow students to work for a limited number of hours whilst studying on a student visa in Australia. Students can currently work 20 hours per week during the Institute study time and full-time during breaks. However, work is not always easy to find out and under no circumstances can students rely solely on income earned in Australia to pay tuition fees. Students are not permitted to work if it interferes with their study.

24 Qualification content, core and elective units B SB40215 Certificate IV in Business BSBWHS401A BSBMKG401B BSBSMB402A BSBADM405B BSBCMM401A BSBRES401A BSBSMB404A BSBLED401A BSBREL401A BSBWRT401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Profile the market Plan small business finances Organise Meetings Make a presentation Analyse and present research information Undertake small business planning Develop teams and individuals Establish Networks Write complex documents BSB51107 Diploma of Management BSBADM502B BSBPMG522A BSBCUS501C BSBWOR501B BSBADV509A BSBHRM506A BSBWHS501A BSBRSK501B Manage meetings Undertake project work Manage quality customer service Manage personal work priorities and professional development Create Mass Print Media Advertisement Manage Recruitment Selection and Induction Process Ensure a Safe Workplace Manage Risk

25 Qualification content, core and elective units B SB30415 Certificate III in Business Administration BSBITU307A BSBWHS201A BSBSUS201A BSBITU302B BSBITU303A BSBITU304A BSBADM307B BSBITU306A BSBITU309A BSBADM405B BSBPRO301A BSBCMM301B BSBWRT301A Develop keyboarding speed and accuracy Contribute to health and safety of self and others Participate in Environmentally sustainable work practices Create electronic presentations Design and produce text documents Produce spreadsheets Organise Schedules Design and produce business documents Produce desktop published documents Organise Meetings Recommend products and services Process customer complaints Write simple documents B SB40515 Cert IV in Business Administration BSBITU404A BSBITU402A BSBWRT401A BSBCMM401A BSBADM405B BSBMKG413A BSBPRO301A BSBPRO401A BSBITU401A BSBREL401A Produce complex desktop published documents Develop and use complex spreadsheets Write complex documents Make a presentation Organise meetings Promote product and services Recommend products and services Develop product knowledge Design and develop complex text documents Establish networks

26 Qualification content, core and elective units B SB50415 Diploma of Business Administration BSBADM502B BSBPMG522A BSBADM506B BSBADM504B BSBFIM502A BSBCUS501C BSBWOR501B BSBWRT501A Manage meetings Undertake project work Manage business document design and development Plan or review administration systems Manage Payroll Manage quality customer service Manage personal work priorities and professional development Write persuasive copy B SB60215 Advanced Diploma of Business BSBINN601B BSBFIM601A BSBMKG608A BSBMKG609A BSBINM601A BSBADV602B BSBMGT605B BSBMGT616A Manage organisational change Manage finances Develop organisational marketing objectives Develop a marketing plan Manage knowledge and information Develop an advertising campaign Provide leadership across the organisation Develop and implement strategic plans