Competence in Enterprise Engineering. Company Control Framework

Size: px
Start display at page:

Download "Competence in Enterprise Engineering. Company Control Framework"

Transcription

1 Sequence A Step A1 Step A2 Step A3 Seque nce v alue Step 1 Fork A Step 2 Step C1 Step C11 Step C22 Branch C Competence in / Seite 1 Innovation - Success - Corporate Development - Transformation - manage complexity & empower people Multi Corporate Business Impact Analyses on demand Health check (efficiency effectiveness) save time & money, improve profit Office & beyond speed, quality, sustainability TopEase Suite Company Control Framework / Seite 2 Business Media Break Chain Ex A P1 P1.1 P1.2 P1.1.1 P1.1.2 P1.2.1 P1.2.2 Activity Portal SLA A A A A A Documentation / Service assets product turnover price cost offering - segment process = business view [enter a trade, execute a trade, settle a trade,..] process = technical view [start queue, insert a trade, modify a trade, track an incident,..] file record service transaction attribute - component SOA Appl.1 Appl.3 Appl.4 Sys 1 Appl.5 Appl.6 Appl.7 Appl.2 Sys 2 Sys 3 Consistency Transparency Appl. 8 Seite 1

2 Sequence A Step A1 Step A2 Step A3 Seque nce v alue Step 1 Fork A Step 2 Step C1 Step C11 Step C22 Branch C Company Control Framework / Seite 3 Business P1 P1.1 P1.2 Portal Documentation Media Break Chain Ex P1.1.1 P1.1.2 P1.2.1 P1.2.2 assets product turnover price cost offering - segment process = business view [enter a trade, execute a trade, settle a trade,..] A Activity SLA A A A A A / Service SOA process = technical view [start queue, insert a trade, modify a trade, track an incident,..] Appl.1 file record Appl.3 service Appl.4 transaction Sys 1 attribute - component Appl.5 Appl.6 Appl.7 Appl.2 Sys 2 Sys 3 Appl. 8 Consistency Transparency Landscape [Level 0] / Seite 4 Seite 2

3 Landscape [Level 0] / Seite 5 Activity [Control Flow] /Swimmlane / Seite 6 Seite 3

4 Organization / Seite 7 IT Landscape / Seite 8 Seite 4

5 Architecture Stack / Seite 9 Architecture Stack [] / Seite 10 Seite 5

6 Sequence A Step A1 Step A2 Step A3 Seque nce v alue Step 1 Fork A Step 2 Step C1 Step C11 Step C22 Branch C Company Control Framework / Seite 11 Business Media Break Chain Ex A P1 P1.1 P1.2 P1.1.1 P1.1.2 P1.2.1 P1.2.2 Activity Portal A A A A A Documentation / Service SOA Appl.1 Appl.3 Appl.4 Sys 1 Appl.5 Appl.6 Appl.7 Appl.2 Sys 2 Sys 3 Appl. 8 Consistency Transparency control your business / Seite Seite 6

7 The Story about Continues [Corporate Deve / Seite 13 [Effort, Investment] Business Business Outsourcing Information System SIX SIGMA - Total EFQM, ISO 9xxx ISO 14xx, ISO Sarbanes Oxley FSA, MiFID,, Basel II BS, Business Continuity Internal- ControlSystem Service Oriented Architecture Service ITIL, ISO 20xx Service- - Save m aintena TopEase nce fee Speed Sustainability Pen / Paper Word, Excel, PowerPoint [t] My Position? I ve to do? How? Secure my investments! TopEase is think today run tomorrow / Seite 14 Your benefit 1st Office & beyond Easy to use speed, quality, sustainability Holistic Description 2nd 3rd You ll get competence in Integration Link to the reality Pragmatic Innovation Pragmatic Approach 4th Focus 5th Stakeholder Oriented Solution Manage Complexity 6th Sustainability, Speed Focused 7th Incentive Define once,..use repeatedly Our Competitive Advantages Sustainable TopEase Suite Seite 7

8 Sequence A Step A1 Step A2 Step A3 Seque nce v alue Step 1 Fork A Step 2 Step C1 Step C11 Step C22 Branch C / Seite 15 Life Cycle Improve Analyzing Facts & Figures Developin g Initialize Chain Deploy Measure Running Make money Monitorin g Company Control Framework / Seite 16 Business Media Break Chain Ex A P1 P1.1 P1.2 P1.1.1 P1.1.2 P1.2.1 P1.2.2 Activity Portal A A A A A Documentation / Service Description SOA Appl.1 Appl.3 Appl.4 Sys 1 Appl.5 Appl.6 Appl.7 Appl.2 Sys 2 Sys 3 Appl. 8 Consistency Transparency Seite 8

9 Understand your current running business / Seite 17 Manage Complexity Service quality availability Profit & Loss Description SLA... analyze discover & integrate model & shape describe & map visualize publish & empower communicate simulate develop & implement test & review automate & run check & measure optimize (change) M E C 0F 0 M EC0G 0 M E C 0H 0 M E C 0 I0 SCB012, report manual Q LE B 0 1 S C B 0 0R S C B 01 3 S C C 00 0 SC C001 SC C002 SCC 0A2 SC C0A3 S C C 0A 4 SC C0A5 SC C0A6 SCC0A7 SCC SCC 0AL SCC 0AN SCC0AU SCC 0F0 W BESTET W F R A M IX WL W L E B 13 W LEB14 W LE B 1 6 W L E B 17 W SC transfer W LEB10 W LEB11 YRESTR YSCHVAB link SAP <event> on demand load SCC real time M M C 0G 0 as is parse The Company - a constant construction site / Seite Challenges Challenges//Success SuccessFactors Factors ¾¾Manage ManageCOMPLEXITY COMPLEXITY ¾¾Distinguish DistinguishRelation Relation/ /Collaboration Collaboration/ /Impact Impact ¾¾Get Transparent Decision Get Transparent DecisionDocuments Documents ¾¾Control ControlCHANGE CHANGE ¾¾Manage Manage Portfolio Portfolioand andprograms Programs ¾¾Focus Focusaaunique uniqueterminology Terminology ¾¾Manage Manage and and ¾¾Gain SYNERGIEPOTENTIAL Gain SYNERGIEPOTENTIAL ¾¾Improve ImproveServiceService-und und quality quality ¾¾Optimise OptimiseCost Cost/ /Revenue Revenue ¾¾Improve ImproveAgility Agility ¾¾Support SupportSUSTANABILITY SUSTANABILITY (innovation + transformation + sustainability) * pragmatism = success Seite 9

What s New In ITIL V3?

What s New In ITIL V3? What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service

More information

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service

More information

Metastorm. Chris Desautelle CFO. 2009 Metastorm Inc. 1

Metastorm. Chris Desautelle CFO. 2009 Metastorm Inc. 1 Metastorm Bob bfarrell Chairman & CEO Chris Desautelle CFO 2009 Metastorm Inc. 1 Metastorm Overview BPMS enterprise software market leader Sell into 3 high growth software markets EA, BPA, BPM Market leadership

More information

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Preparation Guide Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published,

More information

How To Compare Itil To Togaf

How To Compare Itil To Togaf ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service

More information

Information Technology Governance. Steve Crutchley CEO - Consult2Comply www.consult2comply.com

Information Technology Governance. Steve Crutchley CEO - Consult2Comply www.consult2comply.com Information Technology Governance Steve Crutchley CEO - Consult2Comply www.consult2comply.com What is IT Governance? Information Technology Governance, IT Governance is a subset discipline of Corporate

More information

ITIL Service Lifecycle Stream

ITIL Service Lifecycle Stream ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition

More information

Figure 1 shows how such decision logic, when embedded within a workflow, can make the workflow very complex.

Figure 1 shows how such decision logic, when embedded within a workflow, can make the workflow very complex. Keys to Improving Business Processes and Adopting SOA Strategies for Enabling More Effective IT-Business Collaboration with Business Rule Technology By Theresa O Neil, Vice President of Business Development,

More information

Advanced Topics for TOGAF Integrated Management Framework

Advanced Topics for TOGAF Integrated Management Framework Instructor: Robert Weisman MSc, PEng, PMP CD [email protected] Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:

More information

, Head of IT Strategy and Architecture. Application and Integration Strategy

, Head of IT Strategy and Architecture. Application and Integration Strategy IT Strategy and Architecture Application DOCUMENT CONTROL Document Owner Document Author, Head of IT Strategy and Architecture, Enterprise Architect Current Version 1.2 Issue Date 01/03/2013 VERSION CONTROL

More information

Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services

Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services Logicalis Managed Service Strategy & Support Geraldine Moatti Proposition Manager, Services 1 I don t want to be a Technology Operator Or how do I deliver business differentiation? Support business growth

More information

The Agile Bank. Methods And Tools For Transformation. Dr. Tobias Blickle, Director Product Management / Software AG

The Agile Bank. Methods And Tools For Transformation. Dr. Tobias Blickle, Director Product Management / Software AG The Agile Bank Methods And Tools For Transformation Thomas David, VP Consulting Financial Services / Software AG Dr. Katrina Simon, Director Product Management / Software AG Dr. Tobias Blickle, Director

More information

SAP BusinessObjects. Solutions for Large Enterprises & SME s

SAP BusinessObjects. Solutions for Large Enterprises & SME s SAP BusinessObjects Solutions for Large Enterprises & SME s Since 1993, we have been using our BI experience to ensure you buy the right licences at the lowest price, thus helping to deliver the best and

More information

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB [email protected] www.bluefire-uk.com

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB [email protected] www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and

More information

Delivering peace of mind in outsourcing

Delivering peace of mind in outsourcing > Delivering peace of mind in outsourcing How to increase enterprise performance when outsourcing mission critical systems www.thalesgroup.com/security-services AND >> PERFORMANCE OUTSOURCING OF MISSION

More information

Dynamic Services from T-Systems: Enterprise Cloud Computing in practice

Dynamic Services from T-Systems: Enterprise Cloud Computing in practice Dynamic Services from T-Systems: ntral & Eastern European Software Engineering Conference, Moscow, November 1, 2011 him Stohr, Head of SAP Global Services Architecture, T-Systems 1 Best of clouds which

More information

2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen

2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen Profile Christian Unger, PMP Deputy Managing Director, Senior Manager Email: [email protected] EDUCATION 2011 Diploma General of small and medium enterprises (60 days), University of St. Gallen

More information

Enterprise IT Architectures BPM (Business Process Management)

Enterprise IT Architectures BPM (Business Process Management) Dr. Hans-Peter Hoidn Executive Architect, IBM Distinguished IT Architect (Opengroup) Enterprise IT Architectures BPM (Business Process Management) Introduction 2 Agenda of this Part Business Process Management

More information

Agenda. What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee.

Agenda. What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee. SLA Management Agenda What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee Overview Architecture Why Sytel Reply What s Next 2 Definition

More information

Shared Services: Driving Success using Cost Chargeback Model

Shared Services: Driving Success using Cost Chargeback Model s: Driving Success using Cost Chargeback Shiva Verma, Performance Transformation Lead, Grant Thornton Steve Stevens, Service Management Expert, Grant Thornton NASC Annual Conference March 2015 Agenda State

More information

ISO Revisions Whitepaper

ISO Revisions Whitepaper ISO Revisions ISO Revisions Whitepaper What is the difference between a procedures and a process approach? Approaching change Process vs procedures: What does this mean? The concept of process management

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

A7 / SAP Financial Services Forum 2014 / September 9-10, 2014 / London / UK Cloud Strategy for Banking Run Simple with SAP

A7 / SAP Financial Services Forum 2014 / September 9-10, 2014 / London / UK Cloud Strategy for Banking Run Simple with SAP A7 / SAP Financial Services Forum 2014 / September 9-10, 2014 / London / UK Cloud Strategy for Banking Run Simple with SAP Jens-Peter Jensen (SAP SE) Public Use this title slide only with an image Disclaimer

More information

CACI Cloud Consulting Services

CACI Cloud Consulting Services Index 1. Summary... 3 2. Services provided... 3 2.1. Advisory... 3 2.2. Strategy and Architecture... 4 2.3. Cloud Application Development... 7 2.4. Cloud Service Management... 8 3. Pricing... 10 Page 2

More information

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

www.openmodel.at ADOuni Cooperation Programme

www.openmodel.at ADOuni Cooperation Programme www.openmodel.at ADOuni Cooperation Programme ADOuni Cooperation Framework The ADOuni Cooperation Framework is programme between the Department of Knowledge and Business Engineering at the University of

More information

SAP ERP OPERATIONS SOLUTION OVERVIEW

SAP ERP OPERATIONS SOLUTION OVERVIEW SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.

More information

15 years ENTERPRISE APPLICATIONS CAPABILITIES OUR OFFICES CORPORATE OFFICE OMAHA OFFICE

15 years ENTERPRISE APPLICATIONS CAPABILITIES OUR OFFICES CORPORATE OFFICE OMAHA OFFICE ENTERPRISE APPLICATIONS CAPABILITIES 15 years CORPORATE OFFICE 1000 Route 9 North, Suite 303 Woodbridge, NJ 07095 Phone : 732 283 0801 Fax : 732 283 0489 Fax ALL RIGHTS : 732 RESERVED 283 3775 2015 - SENSIPLE

More information

Hong Kong Information Security Group TRAINING AGENDA

Hong Kong Information Security Group TRAINING AGENDA TRAINING AGENDA THE ITIL FOUNDATION CERTIFICATE IN IT SEVICE MANAGEMENT The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of

More information

Practical IT Governance - Using MKS's Enterprise Software Change Management Solution for Greater Auditability and Control

Practical IT Governance - Using MKS's Enterprise Software Change Management Solution for Greater Auditability and Control Practical IT Governance - Using MKS's Enterprise Software Change Management Solution for Greater Auditability and Control Tim Ruzbacki, Process Consultant Craig Hale, Application Engineer 2004 MKS Inc.

More information

Business Process Driven SOA using BPMN and BPEL

Business Process Driven SOA using BPMN and BPEL Business Process Driven SOA using BPMN and BPEL From Business Process Modeling to Orchestration and Service Oriented Architecture Matjaz B. Juric Kapil Pant PUBLISHING BIRMINGHAM - MUMBAI Preface Chapter

More information

Enterprise Architecture at Work

Enterprise Architecture at Work Marc Lankhorst et al. Enterprise Architecture at Work Modelling, Communication and Analysis Third Edition 4y Springer Contents 1 Introduction to Enterprise Architecture 1 1.1 Architecture 1 1.2 Enterprise

More information

FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications

FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications Keith Swenson VP R&D, Chief Architect Fujitsu America, Inc. May 30, 2013 We are a software company

More information

Cloud Computing. Key Initiative Overview

Cloud Computing. Key Initiative Overview David W. Cearley Research Vice President and Gartner Fellow This overview provides a high-level description of the Cloud Computing Key Initiative. IT leaders can use this guide to understand what they

More information

Hva vil du med Service management i din organisasjon?

Hva vil du med Service management i din organisasjon? Hva vil du med Service management i din organisasjon? Syscom, Oslo - 3. november 2015 Karsten Grinderslev STEPS AHEAD AGENDA Current situation The Service Management Strategy Maturity Strategy scope &

More information

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service

More information

Mike Smart Cyber Strategist & Enterprise Security Solutions, EMEA. Cyber: The Catalyst to Transform the Security Program

Mike Smart Cyber Strategist & Enterprise Security Solutions, EMEA. Cyber: The Catalyst to Transform the Security Program Cyber: The Catalyst to Transform the Security Program Mike Smart Cyber Strategist & Enterprise Security Solutions, EMEA A Common Language? Hyper Connected World Rapid IT Evolution Agile Targeted Threat

More information

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA

More information

SAP FOR TELECOMMUNICATIONS

SAP FOR TELECOMMUNICATIONS Industry Overview SAP FOR TELECOMMUNICATIONS DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. You don t run a generic business. So why use generic solutions? SAP for Telecommunications

More information

Best of Everything ITIL, CMMI & Lean Six Sigma

Best of Everything ITIL, CMMI & Lean Six Sigma Best of Everything ITIL, CMMI & Lean Six Sigma SEPG 2008, Tampa FL March 2008 What will be covered? Key Issues / Problem Statement Understanding individual frameworks / methodologies Comparison of approaches

More information

What s new in Shared Services Highlevel Overview. Bernhard Fischer Solution Management Shared Services SAP AG

What s new in Shared Services Highlevel Overview. Bernhard Fischer Solution Management Shared Services SAP AG What s new in Shared Services Highlevel Overview Bernhard Fischer Solution Management Shared Services SAP AG Agenda 1. Customer Expectations 2. The SAP Shared Service Framework 3. How SAP Shared Service

More information

ASL 2, An introduction

ASL 2, An introduction ASL 2, An introduction Machteld Meijer and Louk Peters - Introduction - Why ASL? - What is ASL? - ASL framework - What can you do with ASL? - ASL in relation to other frameworks - More Info Introduction

More information

EDUCORE ITIL FOUNDATION TRAINING

EDUCORE ITIL FOUNDATION TRAINING EDUCORE ITIL FOUNDATION TRAINING Professional Qualifications for ITIL PRACTICES FOR SERVICE MANAGEMENT The ITIL Foundation Certificate in IT Service Management Overview The purpose of the ITIL Foundation

More information

Managed Services Overview

Managed Services Overview Managed Services Overview By Shyam Chodapunedi Company Overview 2 About KPIT 8300+ EMPLOYEES $410M REVENUE INDUSTRY FOCUSED GLOBAL PRESENCE Recognized Leader Enterprise IT Business Consulting Product Engineering

More information

The Law of Corporate Finance: General Principles and EU Law

The Law of Corporate Finance: General Principles and EU Law Petri Mantysaari The Law of Corporate Finance: General Principles and EU Law Volume I: Cash Flow, Risk, Agency, Information 4y Springer Table of Contents Introduction 1 1.1 What Does Corporate Finance

More information

How to Maximise ROI and drive IT Governance with Visual Studio Team System

How to Maximise ROI and drive IT Governance with Visual Studio Team System How to Maximise ROI and drive IT Governance with Visual Studio Team System The Power of an Integrated ALM Solution Julio Fernández-Gayoso Sales manager for Development Tools Western European Microsoft

More information

Certified Software Quality Assurance Professional VS-1085

Certified Software Quality Assurance Professional VS-1085 Certified Software Quality Assurance Professional VS-1085 Certified Software Quality Assurance Professional Certified Software Quality Assurance Professional Certification Code VS-1085 Vskills certification

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

Introduction to ITIL for Project Managers

Introduction to ITIL for Project Managers CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45

More information

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations Consulting Challenges & Trends Differentiate & Innovate the Business Model Optimize and streamline the Operations The constantly evolving market context, increasingly driven by technological developments,

More information

Lean Processes in Customer Master Data Management

Lean Processes in Customer Master Data Management customer data Management Lean Processes in Customer Master Data Management Dr. Wolfgang Martin, Analyst The customer today has the power. It is now easy to find out about prices and information of products

More information

Service Catalog and Configuration Management Database as the Foundation of SIAM. Eija Hallikainen

Service Catalog and Configuration Management Database as the Foundation of SIAM. Eija Hallikainen Service Catalog and Configuration Management Database as the Foundation of SIAM Eija Hallikainen Master s Thesis Degree Programme in Information Systems Management 2015 Abstract 25.9.2015 Author(s) Eija

More information

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu ITSM 101 Patrick Connelly and Sandeep Narang Gartner 1 IT Service Management 101 Agenda What is IT Service Management? Why is IT Service Management Important? Speaking a Common Language: Overview of Key

More information

Business Process Management with a Competitive Edge. Implementing Transparent, Agile and Consistent Business Process Management

Business Process Management with a Competitive Edge. Implementing Transparent, Agile and Consistent Business Process Management Business Process Management January 2008 Business Process Management with a Competitive Edge Implementing Transparent, Agile and Consistent Business Process Management 2 Automating business processes is

More information

Environmental Management Systems. A brief introduction to the nature and benefits of ISO14001:2015

Environmental Management Systems. A brief introduction to the nature and benefits of ISO14001:2015 Environmental Management Systems A brief introduction to the nature and benefits of ISO14001:2015 ISO14001:2015 & Environmental Management Systems (EMS) An Environmental Management System (EMS) is a framework

More information

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from

More information

September 16, 2008 Why IT Service Management Should Matter To You

September 16, 2008 Why IT Service Management Should Matter To You September 16, 2008 Why IT Service Management Should Matter To You by Evelyn Hubbert for IT Infrastructure & Operations Professionals Making Leaders Successful Every Day Client Choice topic September 16,

More information

From Agile by Design. Full book available for purchase here.

From Agile by Design. Full book available for purchase here. From Agile by Design. Full book available for purchase here. Contents Introduction xiii About the Author xix Chapter 1 Adjusting to a Customer-Centric Landscape 1 It s a Whole New World 1 From Customer-Aware

More information

Xerox Print Monitoring Service (XPMS)

Xerox Print Monitoring Service (XPMS) Xerox Print Monitoring Service (XPMS) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are

More information

From Managing Boxes to Managing Business Processes

From Managing Boxes to Managing Business Processes From Managing Boxes to Managing Business Processes The evolving role of IT Service Management BEST PRACTICES WHITE PAPER Table of Contents ABSTRACT... 1 INTRODUCTION THE EVOLUTION OF IT SYSTEMS MANAGEMENT...

More information

Enterprise Service Management (ESM)

Enterprise Service Management (ESM) Enterprise Service Management (ESM) A Reference Model for Adopting and Adapting IT Best Practices Across and Enterprise itsm003 v.3.0 Agenda and Objectives What are ESM Best Practices? What is the ESM

More information

The Changing Data Centre Landscape in APAC. Saravanan Govindan Associate, BroadGroup

The Changing Data Centre Landscape in APAC. Saravanan Govindan Associate, BroadGroup The Changing Data Centre Landscape in APAC Saravanan Govindan Associate, BroadGroup BROADGROUP CONSULTING PRACTICES CONTENT SERVICES EVENTS & TRAINING DIVISION Leading content driven Brands engaging audiences

More information

Solution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT

Solution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT Solution brief HP solutions for IT service management Integration, automation, and the power of self-service IT Make IT indispensable to the business. Turn IT staff into efficient, cost-cutting rock stars.

More information

Achieving Business Imperatives through IT Governance and Risk

Achieving Business Imperatives through IT Governance and Risk IBM Global Technology Services Achieving Business Imperatives through IT Governance and Risk Peter Stremus Internet Security Systems, an IBM Company Introduction : Compliance Value Over the past 15 years

More information

The Way to SOA Concept, Architectural Components and Organization

The Way to SOA Concept, Architectural Components and Organization The Way to SOA Concept, Architectural Components and Organization Eric Scholz Director Product Management Software AG Seite 1 Goals of business and IT Business Goals Increase business agility Support new

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

CA Service Desk Manager

CA Service Desk Manager DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree

More information

Ann Geyer Tunitas Group. CGEIT Domains

Ann Geyer Tunitas Group. CGEIT Domains 1 CGEIT Exam Prep May 17, 2011 Ann Geyer Tunitas Group CGEIT Domains 2 Job Practice Areas by Domain 25% IT Gov Frameworks 20% Risk Mgmt 15% Strategic Alignment 15% Value Delivery 13% Resource Mgmt 12%

More information

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

Continuous Delivery: Automating the Deployment Pipeline. Solution Brief

Continuous Delivery: Automating the Deployment Pipeline. Solution Brief Continuous Delivery: Automating the Deployment Pipeline Solution Brief The Value of Continuous Delivery Continuous Delivery is a software delivery practice that requires you to build and deploy software

More information

Designing and Implementing Cloud Governance: Cloud, and Cloud Governance, are Emerging Capabilities

Designing and Implementing Cloud Governance: Cloud, and Cloud Governance, are Emerging Capabilities Designing and Implementing Governance:, and Governance, are Emerging Capabilities Eric Marks President & CEO AgilePath Corporation [email protected] Designing and Implementing Governance Governance

More information

Global Process Innovation Value Proposition

Global Process Innovation Value Proposition Global Process Innovation Value Proposition 1 Global Process Innovation will help your organization implement sustainable Business Process Management that delivers strategic value. With active support

More information

Microsoft Modern ALM. Gilad Levy Baruch Frei

Microsoft Modern ALM. Gilad Levy Baruch Frei Microsoft Modern ALM Gilad Levy Baruch Frei Every app Every developer Any platform Achieve more Team agility The Open Cloud Open, broad, and flexible cloud across the stack Web App Gallery Dozens of.net

More information

How To Manage An It Service Manager

How To Manage An It Service Manager Customer Challenges Customer Challenges and Pain Points Cost pressure and missing cost transparency Managing IT complexity and growth Time to market for new/changed IT s Upcoming mergers, post merger integration

More information

Project and Operational processes, Key differences. Gotchas when deploying projects into operations

Project and Operational processes, Key differences. Gotchas when deploying projects into operations Project and Operational processes, Key differences. Gotchas when deploying projects into operations Purpose of this Presentation Assist the smooth implementation of projects into production I ve heard

More information

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business. White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed

More information

HYBRID CLOUD SERVICES HYBRID CLOUD

HYBRID CLOUD SERVICES HYBRID CLOUD SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

More information

Service Strategy. Process orientation Terminology Inputs and outputs Activities Process flow / diagram Process Roles Challenges KPIs

Service Strategy. Process orientation Terminology Inputs and outputs Activities Process flow / diagram Process Roles Challenges KPIs ITIL V3 Over View ITIL V3 Structure Strategy ITIL V3 Overview Design Transition Operation Process orientation Terminology Inputs and outputs Activities Process flow / diagram Process Roles Challenges KPIs

More information

How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT

How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT Ingo Averdunk Distinguished Engineer IBM Cloud & Smarter Infrastructure Lab Services and Support 1 A Nexus of Forces Presents New Opportunities

More information

Integrated engineering and operations to increase efficiency in the oil and gas industry

Integrated engineering and operations to increase efficiency in the oil and gas industry siemens.com/comos Integrated engineering and operations to increase efficiency in the oil and gas industry COMOS Making data work. Answers for industry. Foundations for growth Oil and gas still are the

More information

House Appropriations Committee NCDOT Information Technology. David H. Ulmer April 2, 2015

House Appropriations Committee NCDOT Information Technology. David H. Ulmer April 2, 2015 House Appropriations Committee NCDOT Information Technology David H. Ulmer April, 015 Agenda 1. Starting point portfolio and internal capabilities. Current portfolio activities and status 3. Internal improvement

More information

INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT

INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT AGENDA Introduction Annex SL Changes to ISO 9001 Future Development How SGS can support you 2 INTRODUCTION ISO 9001 Revision Committee Draft Issued 2013

More information

An Implementation Roadmap

An Implementation Roadmap An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East

More information

Making Compliance Work for You

Making Compliance Work for You white paper Making Compliance Work for You with application lifecycle management Rocket bluezone.rocketsoftware.com Making Compliance Work for You with Application Lifecycle Management A White Paper by

More information

The ITIL v.3. Foundation Examination

The ITIL v.3. Foundation Examination The ITIL v.3. Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper 3, version 3.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.

More information

Design the Future of Your Human Resources with SuccessFactors Solutions

Design the Future of Your Human Resources with SuccessFactors Solutions SAP Brief SAP Consulting Business Transformation Services Objectives Design the Future of Your Human Resources with SuccessFactors s Designing future processes for your global workforce Designing future

More information