Certified Software Quality Assurance Professional VS-1085
|
|
- Darrell Glenn
- 8 years ago
- Views:
Transcription
1 Certified Software Quality Assurance Professional VS-1085
2 Certified Software Quality Assurance Professional Certified Software Quality Assurance Professional Certification Code VS-1085 Vskills certification for Software Quality Assurance Professional assesses the candidate for a company s software testing and quality assurance needs. The certification tests the candidates on various areas in software quality assurance which include basic knowledge of concepts of quality and quality models, software configuration management, various analysis techniques and metrics used for SQA, risk management and audit. Why should one take this certification? This Course is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression. Earning Vskills Software Quality Assurance Professional Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential. Who will benefit from taking this certification? Job seekers looking to find employment in IT or software testing and quality assurance department of various software development companies in public or private sector, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification. Test Details Duration: 60 minutes No. of questions: 50 Maximum marks: 50, Passing marks: 25 (50%). There is no negative marking in this module. Fee Structure Rs. 4,000/- (Includes all taxes)* *Fees may change without prior notice, please refer for updated fees Companies that hire Vskills Certified Software Quality Assurance Professional Software Quality Assurance professionals are in great demand. Companies specializing in development and testing of software are constantly hiring knowledgeable software quality assurance professionals.
3 1. Introduction 1.1 History of Quality Movement 1.2 Continuous Improvement 1.3 Quality Pioneers 1.4 Quality Management in Software 1.5 Quality Concepts 1.6 Customer Expectations 2. SQA Personnel Skills 2.1 Essential Soft Skills 2.2 Team Handling 2.3 Leadership 2.4 Communication Skills 2.5 Time Management 2.6 Work ethics 2.7 Conflict Handling 2.8 Negotiation Skills 3. Value Proposition 3.1 SQA economics 3.2 Cost Matrix, SLA and ROI 4. Quality Management Tools 4.1 Base Lining 4.2 Benchmarking 4.3 TQM 4.4 PDCA 4.5 Six Sigma 4.6 Cause-and-Effect Diagram 4.7 CPM/PERT Chart 4.8 Control Charts 5. Quality Models and Standards 5.1 ISO standards 5.2 CMMi 5.3 ISO/IEC COBIT 5.5 ITIL 6. Product Quality 6.1 Product Quality Basics 6.2 Quality Factors Certified Software Quality Assurance Professional Table of Contents
4 6.3 McCall s Factor Model 6.4 Software compliance with quality factors 6.5 Product Quality Metrics 7. SQA Overview 7.1 Software Quality Challenges 7.2 Software Quality Expectations 7.3 SQA Components 7.4 Software Testing 7.5 Software Development Methodology 7.6 SQA Issues 8. Planning and Framework 8.1 SQA Planning 8.2 SQA Plan 8.3 SQA Management Plans 8.4 Output and Principles 8.5 SQA Planning Standards 8.6 Organizational Maturity 8.7 Develop and implement framework 8.8 Best practices 9. Integrating SQA 9.1 SQA Process Integration 9.2 Project Initiation and SQA 9.3 Project Planning and SQA 9.4 Analysis and SQA 9.5 Design and SQA 9.6 Coding and SQA 9.7 Testing and SQA 9.8 Implementing and SQA 9.9 Project Closing and SQA 10. Software Configuration Management (SCM) 10.1 Need and Objective 10.2 SCM Tasks 10.3 SCM Plan and Tools 10.4 Software Configuration Management 10.5 Base lining 10.6 Software Configuration Control 10.7 Software Configuration Auditing 11. Verification and Validation 11.1 V&V Basics 11.2 Audits, Reviews, and Inspection 11.3 Static Analytic Techniques Certified Software Quality Assurance Professional
5 Certified Software Quality Assurance Professional 11.4 Dynamic Techniques 11.5 Integrating V&V 11.6 Test coverage 12. Analysis Techniques 12.1 Analysis Basics 12.2 Quality Tools 12.3 Balance Scorecard 12.4 Quality Function Deployment (QFD) 13. Metrics 13.1 Metrics Concepts 13.2 Metric Requirement 13.3 Metric Types 13.4 Factors Affecting Metrics 13.5 Metric Relevance 14. Risk Management 14.1 Risk Concepts 14.2 Risk Types 14.3 Risk Management Process 14.4 Risk Based Testing 14.5 FMEA 14.6 SOX 15. Software Auditing 15.1 Software Auditing Basics 15.2 Software Audit Types 15.3 Internal Controls 16. Advanced SQA 16.1 SQA Tools 16.2 CASE Tools 16.3 Test Automation 16.4 Testing Estimation 16.5 Mobile Application Testing
6 Certified Software Quality Assurance Professional Sample Questions 1. The term COBIT refers to. A. Control Objectives for Information and Relational Technology B. Control Objectives for Information and Related Technology C. Control Options for Information and Related Technology 2.. The institute which collaborated for CMM development, is. A. Software Maturity Institute B. Software Engineering Institute C. Software Capability Institute 3.. The term SOX expands to. A. Sarbanes Oxley Activity B. Sarbanes Oxley Action C. Sarbanes Oxley Act 4. Escrow arrangement refers to. A. Legal arrangement B. SQA metric C. SQA technique 5.. The number of maturity levels in CMM are. A. 5 B. 4 C. 3 Answers: 1 (B), 2 (B), 3 (C), 4 (A), 5 (A)
7
How To Become A Tqm Professional
VS-1087 Certified TQM Professional Certification Code VS-1087 Vskills certification for TQM Professional assesses the candidate as per the company s need for planning, implementing and maintaining quality
More informationCertified Financial Management Professional VS-1201
Certified Financial Management Professional VS-1201 Certified Financial Management Professional Certified Financial Management Professional Certification Code VS-1201 Vskills certification for Financial
More informationCertified Human Resources Manager VS-1002
Certified Human Resources Manager VS-1002 Certified Human Resources Manager Certification Code VS-1002 Vskills certification in Human Resources assesses the candidate on company s Human Resources needs.
More informationCertified Underwriter VS-1174
VS-1174 Certified Underwriter Certification Code VS-1174 Vskills certification for Underwriter assesses the candidate as per the company s need for underwriting and it s management. The certification tests
More informationCertified Project Management Professional VS-1079
Certified Project Management Professional VS-1079 Certified Project Management Professional Certification Code VS-1079 Vskills certification for Project Management Professional assesses the candidate for
More informationCertified Supply Chain Management Professional VS-1204
Certified Supply Chain Management Professional VS-1204 Certified Supply Chain Management Professional Certification Code VS-1204 Vskills certification for Supply Chain Management Professional assesses
More informationCertified Cloud Computing Professional VS-1067
Certified Cloud Computing Professional VS-1067 Certified Cloud Computing Professional Certification Code VS-1067 Vskills Cloud Computing Professional assesses the candidate for a company s cloud computing
More informationCertified ERP Manager VS-1180
Certified ERP Manager VS-1180 Certified ERP Manager Certified ERP Manager Certification Code VS-1180 Vskills certification for ERP Manager assesses the candidate as per the company s need for implementing
More informationCertified Apache CouchDB Professional VS-1045
Certified Apache CouchDB Professional VS-1045 Certified Apache CouchDB Professional Certification Code VS-1045 Vskills certification for Apache CouchDB Professional assesses the candidate for couchdb database.
More informationCertified MongoDB Professional VS-1058
VS-1058 Certified MongoDB Professional Certification Code VS-1058 Vskills certification for MongoDB Professional assesses the candidate for MongoDB. The certification tests the candidates on various areas
More informationPreparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000
Preparation Guide Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published,
More informationCertified The Grinder Testing Professional VS-1165
Certified The Grinder Testing Professional VS-1165 Certified The Grinder Testing Professional Certified The Grinder Testing Professional Certification Code VS-1165 Vskills certification for The Grinder
More informationPrinciples of Managing Operations (PMO)
Principles of Managing Operations (PMO) Session 1: Operations Management Foundations Define the science and practice of operations management (OM) Answer the question why OM should be studied Describe
More informationIS Management, ITIL, ISO, COBIT...
IS Management, ITIL, ISO, COBIT... Orsys, with 30 years of experience, is providing high quality, independant State of the Art seminars and hands-on courses corresponding to the needs of IT professionals.
More informationCertified Spam Assassin Professional VS-1114
Certified Spam Assassin Professional VS-1114 Certified Spam Assassin Professional Certified SpamAssassin Professional Certification Code VS-1114 Vskills certification for SpamAssassin Professional assesses
More informationIT Governance. Infocom India Presentation. Pathfinder Technology Solutions. December 6, 2006
IT Governance Infocom India Presentation December 6, 2006 Pathfinder Technology Solutions Agenda Why have IT Governance? What is IT Governance? Various elements of IT Governance Frameworks for IT Governance
More informationBusiness Excellence and ROI based process maturity
Business Excellence and ROI based process maturity SPEG North America 2014 KK Raman, KPMG 6th of May 2014 2014 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
More informationITIL v3 Service Manager Bridge
ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager
More informationIncorporate CMMI with Corporate Governance Using Enterprise Software Change Management Solutions
Incorporate CMMI with Corporate Governance Using Enterprise Software Change Management Solutions Tim Ruzbacki, Sr. Process Consultant MKS Software Inc. 4 th Annual CMMI Technology Conference, Denver CO
More informationCertified Selenium Professional VS-1083
Certified Selenium Professional VS-1083 Certified Selenium Professional Certified Selenium Professional Certification Code VS-1083 Vskills certification for Selenium Professional assesses the candidate
More informationPreparation Guide. EXIN IT Service Management Associate based on ISO/IEC 20000
Preparation Guide EXIN IT Service Management Associate based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced, copied
More informationCertified Software Quality Engineer (CSQE) Body of Knowledge
Certified Software Quality Engineer (CSQE) Body of Knowledge The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which the questions
More informationCertified PHP Developer VS-1054
Certified PHP Developer VS-1054 Certification Code VS-1054 Certified PHP Developer Vskills certification for PHP Developers assesses the candidate for developing PHP based applications. The certification
More informationThe Advantages of ISO 9001 Certification
Standards, d Certification and Regulations Reprisal: Types of Requirements Functional requirements: requirements that specify a function that a system or system component must be able to perform The watch
More informationQuality Systems Frameworks. SE 350 Software Process & Product Quality 1
Quality Systems Frameworks 1 What is a Quality System? An organization uses quality systems to control and improve the effectiveness of the processes used to deliver a quality product or service A Quality
More informationPreparation Guide. EXIN IT Service Management Associate Bridge based on ISO/IEC 20000
Preparation Guide EXIN IT Service Management Associate Bridge based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced,
More informationIntroduction to ITIL for Project Managers
CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45
More informationSoftware Process Improvement. Overview
Software Process Improvement Overview Marcello Visconti Departamento de Informática Universidad Técnica Federico Santa María Valparaíso, Chile Motivation Immaturity of software engineering - state of the
More informationHow to Lead the People in a Program Based Environment
SESSION ID: GRC-W01 Balancing Compliance and Operational Security Demands Steve Winterfeld Bank Information Security Officer CISSP, PCIP What is more important? Compliance with laws / regulations Following
More informationCertified Cyber Security Analyst VS-1160
VS-1160 Certified Cyber Security Analyst Certification Code VS-1160 Vskills certification for Cyber Security Analyst assesses the candidate as per the company s need for cyber security and forensics. The
More informationCertified Cyber Security Analyst VS-1160
VS-1160 Certified Cyber Security Analyst Certification Code VS-1160 Vskills certification for Cyber Security Analyst assesses the candidate as per the company s need for cyber security and forensics. The
More informationSustainable Software Development in Agile and CMMI: Apply Lessons Learned today
Sustainable Software Development in Agile and CMMI: Apply Lessons Learned today 2009 What is the CMMI Level 5 Optimizing 4 Quantitatively Managed 3 Defined 2 Managed 1 Initial Focus Continuous Process
More informationITIL V3 Sample Questions Page 1 of 15 Sample ITIL version 3 Foundation Examination. Instructions
Page 1 of 15 Sample ITIL version 3 Foundation Examination Instructions 40 questions should be attempted. There are no trick questions. You have 60 minutes to complete this paper. Candidates sitting the
More informationCS 1632 SOFTWARE QUALITY ASSURANCE. 2 Marks. Sample Questions and Answers
CS 1632 SOFTWARE QUALITY ASSURANCE 2 Marks Sample Questions and Answers 1. Define quality. Quality is the degree of goodness of a product or service or perceived by the customer. Quality concept is the
More informationThe Future of Best Practices in IT Service Management - ITIL Version 3 Explained
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service
More informationEXIN Foundation in IT Service Management based on ISO/IEC 20000
Preparation Guide EXIN Foundation in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published, reproduced, copied
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE CONTINUAL SERVICE IMPROVEMENT CERTIFICATE SYLLABUS Page 2 of 18 Document owner The Official ITIL Accreditor Contents CONTINUAL
More informationContrasting CMMI and the PMBOK. CMMI Technology Conference & User Group November 2005
Contrasting CMMI and the PMBOK CMMI Technology Conference & User Group November 2005 Wayne Sherer U.S. Army ARDEC Sandy Thrasher, PMP Anteon Corporation Agenda Purpose & Overview Considerations for Comparison
More informationITIL: Continual Service Improvement
Management of IT Environment (9) Riadenie IT prostredia ITIL: Continual Service Improvement Karol Furdík Department of Cybernetics and AI, FEI TU Košice 1 Outline } CSI - Continual Service Improvement
More informationPreparation Guide. IT Service Management Foundation Bridge based on ISO/IEC 20000
Preparation Guide IT Service Management Foundation Bridge based on ISO/IEC 20000 Edition April 2011 Copyright 2011 EXIN All rights reserved. No part of this publication may be published, reproduced, copied
More informationSoftware Quality Assurance: VI Standards
Software Quality Assurance: VI Standards Room E 3.165 Tel. 60-3321 Email: hg@upb.de Outline I Introduction II Software Life Cycle III Quality Control IV Infrastructure V Management VI Standards VII Conclusion
More informationSan Francisco Chapter. Cassius Downs Network Edge LLC
Cassius Downs Network Edge LLC ITIL History ITIL Books V3 Objectives Business Benefits of V3 V3 Changes Training & Certification V2 or V3? Summary 2 The 12 Rules 1. EXERCISE Rule #1: Exercise boosts brain
More informationHong Kong Information Security Group TRAINING AGENDA
TRAINING AGENDA THE ITIL FOUNDATION CERTIFICATE IN IT SEVICE MANAGEMENT The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of
More informationCertified Information Security Manager (CISM)
Certified Information Security Manager (CISM) Course Introduction Course Introduction Domain 01 - Information Security Governance Lesson 1: Information Security Governance Overview Information Security
More information-Blue Print- The Quality Approach towards IT Service Management
-Blue Print- The Quality Approach towards IT Service Management The Qualification and Certification Program in IT Service Management according to ISO/IEC 20000 TÜV SÜD Akademie GmbH Certification Body
More informationUNIT-II Part-A Questions
UNIT-I 1. What is quality? 2. Define software quality? 3. What are the views of quality? 4. Give the definitions of quality? 5. What is quality as per ISO? 6. What are the reasons for software becomes
More informationAn Implementation Roadmap
An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East
More informationCertified Digital Marketing Professional VS-1217
Certified Digital Marketing Professional VS-1217 Certified Digital Marketing Professional Certified Digital Marketing Professional Certification Code VS-1217 Vskills certification for Digital Marketing
More informationTutorial: Towards better managed Grids. IT Service Management best practices based on ITIL
Tutorial: Towards better managed Grids. IT Service Management best practices based on ITIL EGI Technical Forum 2011, Lyon (France) September 22, 2011 Dr. Thomas Schaaf www.gslm.eu EMERGENCE TECH LTD. The
More informationCriticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3
Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation
More informationCisco IT Technology Tutorial Overview of ITIL at Cisco
Cisco IT Technology Tutorial Overview of ITIL at Cisco Ian Reddy, IT Manager David Lietzell, IT Program Manager May 2009 Produced by the Cisco on Cisco team within Cisco IT 2007 Cisco Systems, Inc. All
More informationCertified Performance Appraisal Manager VS-1011
Certified Performance Appraisal Manager VS-1011 Certified Performance Appraisal Manager Certification Code VS-10 1011 11 Vskills certification in Performance Appraisal Management focuses on devising a
More informationTEACHING QUALITY ASSURANCE AND PROJECT MANGEMENT TO UNDERGRDUATE COMPUTING STUDENTS IN PAKISTAN
TEACHING QUALITY ASSURANCE AND PROJECT MANGEMENT TO UNDERGRDUATE COMPUTING STUDENTS IN PAKISTAN ABSTRACT Zaigham Mahmood University of Derby, UK School of Computing, University of Derby, Derby, DE22 1GB,
More informationIt s All About Process
It s All About Process A White Paper By Gary Guttridge Principal Change Manage IT Ltd. It s All About Process Page 1 of 10 1. INTRODUCTION As long ago as 1931, the distinguished American economist, William
More informationEVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS
EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS Carlos Moreno Martínez Information Systems Department, Universidad Europea de Madrid Spain Email: 20839394@live.uem.es
More informationProject Management and ITIL Transitions
Project Management and ITIL Transitions April 30 th 2012 Linda Budiman Director CSC 1 Agenda Thought Leadership: Linda Budiman What is ITIL & Project Management: Applied to Transitions Challenges & Successes:
More informationISO20000: What it is and how it relates to ITIL v3
ISO20000: What it is and how it relates to ITIL v3 John DiMaria; Certified Six Sigma BB, HISP BSI Product Manager; ICT (ISMS,ITSM,BCM) Objectives and Agenda To raise awareness, to inform and to enthuse
More informationInformation Security Management Systems. Chief Operating Officer, Director of Strategy and Business Development, Chief Information Security Officer
Information Security Management Systems Chief Operating Officer, Director of Strategy and Business Development, Chief Information Security Officer atsec information security, 2013 ISO/IEC 27001 and related
More informationCertified Information Systems Auditor (CISA)
Certified Information Systems Auditor (CISA) Course Introduction Course Introduction Module 01 - The Process of Auditing Information Systems Lesson 1: Management of the Audit Function Organization of the
More informationLean Specialist Certification Program
Lean Specialist Certification Program ADVANCED INNOVATION GROUP PRO EXCELLENCE Lean Specialist Certification Program Certification from AIGPE has upheld the highest standards in the field of quality excellence
More informationComplimentary Relationship Between ITIL and PMBOK
CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008
More informationEngineering Standards in Support of
The Application of IEEE Software and System Engineering Standards in Support of Software Process Improvement Susan K. (Kathy) Land Northrop Grumman IT Huntsville, AL susan.land@ngc.com In Other Words Using
More informationImplementing the CMMI within an Information Technology (IT) Organization. March 2005
Implementing the CMMI within an Information Technology (IT) Organization March 2005 AGENDA Organization Overview Information Technology (IT) Diversity SEI CMMI IT Sponsorship Information Technology Process
More informationHow To Compare Itil To Togaf
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
More informationYour Software Quality is Our Business. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc.
INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc. February 2013 1 Executive Summary Adnet is pleased to provide this white paper, describing our approach to performing
More informationMetricus for ServiceNow
represents the integration of Metricus a cloud platform for IT Performance Measurement and ServiceNow a leading cloud-based provider of IT service Management. By leveraging Metricus as an integrated, seamless
More informationSPICE for IT-Governance
CRP Henri Tudor - Banking SPICE - 09.April 2008 & Gregor Gedlicka andreas@nehfort.at www.nehfort.at Banking SPICE - 1 SPICE/ISO 15504 as integration platform for the relevant regulations and standards
More informationMTAT.03.243 Software Engineering Management
MTAT.03.243 Software Engineering Management Lecture 17: Other SPI Frameworks and QM Systems Dietmar Pfahl Spring 2014 email: dietmar.pfahl@ut.ee Structure of Lecture 17 Other SPI Frameworks People CMM
More informationSarbanes Oxley Act Statement of Ability. An AdRem Software White Paper
Sarbanes Oxley Act Statement of Ability An AdRem Software White Paper 2009 AdRem Software, Inc. This document is written by AdRem Software and represents the views and opinions of AdRem Software regarding
More informationCertification Preparation Course LATVIKON (R.E.P.)Centre
PMP Certification Preparation Course LATVIKON (R.E.P.)Centre ABOUT THIS COURSE Your ability as a project manager to demonstrate best practices in Project Management both on the job and through professional
More informationCOBIT 5 For Cyber Security Governance and Management. Nasser El-Hout Managing Director Service Management Centre of Excellence (SMCE)
COBIT 5 For Cyber Security Governance and Management Nasser El-Hout Managing Director Service Management Centre of Excellence (SMCE) Cybersecurity Governance using COBIT5 Cyber Defence Summit Riyadh, KSA
More informationKarunya University Dept. of Information Technology
PART A Questions 1. Mention any two software process models. 2. Define risk management. 3. What is a module? 4. What do you mean by requirement process? 5. Define integration testing. 6. State the main
More informationFDA Software Validation-Answers to the Top Five Software Validation Questions
Whitepaper FDA Software Validation-Answers to the Top Five Software Validation Questions Author: Penny Goss, Penny Goss Technical Solutions The FDA (Food and Drug Administration) and IEC (International
More informationSurviving SOX with Scrum. Integrating Scrum in IT Governance at Allianz
Surviving SOX with Scrum Integrating Scrum in IT Governance at Allianz 1 Who are we? Simon Roberts MBA and Dr. Christoph Mathis Independent Scrum coaches and trainers; Scrum since 2002, XP since late 1990s
More informationICTEC. IT Services Issues 3.4.2008. HELSINKI UNIVERSITY OF TECHNOLOGY 2007 Kari Hiekkanen
ICTEC IT Services Issues 3.4.2008 IT Services? IT Services include (for example) Consulting, IT Strategy, IT Architecture, Process, Software Software development, deployment, maintenance, operation, Custom
More informationEDUCORE ITIL FOUNDATION TRAINING
EDUCORE ITIL FOUNDATION TRAINING Professional Qualifications for ITIL PRACTICES FOR SERVICE MANAGEMENT The ITIL Foundation Certificate in IT Service Management Overview The purpose of the ITIL Foundation
More informationAchieving Business Imperatives through IT Governance and Risk
IBM Global Technology Services Achieving Business Imperatives through IT Governance and Risk Peter Stremus Internet Security Systems, an IBM Company Introduction : Compliance Value Over the past 15 years
More informationSD0-302 Service Desk Manager Qualification
SD0-302 Service Desk Manager Qualification Version 4.5 Topic 1, Volume A QUESTION NO: 1 What is the key outcome of keeping commitments to users, team members and organizations? A. It boosts credibility,
More informationEXIN IT Service Management Foundation based on ISO/IEC 20000
Sample Exam EXIN IT Service Management Foundation Edition October 2013 Copyright 2013 EXIN All rights reserved. No part of this publication may be published, reproduced, copied or stored in a data processing
More informationTesting Process Models
Testing Process Models Process Model of a Test Factory EECS 814 Fall 2009 Jennifer Kaufman Agenda 1. Introduction & Abstract 2. Organizational Models 3. Testing Process Models 4. Process Model of a Test
More informationSoftware Quality Standards and. from Ontological Point of View SMEF. Konstantina Georgieva
SMEF 10-11 June, 2010 Software Quality Standards and Approaches from Ontological Point of View Konstantina Georgieva Otto-von-Guericke University Magdeburg Department of Computer Science, Software Engineering
More informationITIL: Foundation (Revision 1.6) Course Overview. Course Outline
ITIL: Foundation (Revision 1.6) Course Overview The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library
More informationFrameworks for IT Management
Frameworks for IT Management Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net 18 ITIL - the IT Infrastructure
More informationIT Governance & Performance Management Using Public Domain Best Practice Frameworks
IT Governance & Performance Management Using Public Domain Best Practice Frameworks January 2008 Prepared For: Our Valued Clients Agenda Introduction IT Performance Improvement Framework COBIT ITIL/ITSM
More informationITIL QUALIFICATION SCHEME & ROLE-BASED TRAINING MATRIX WHITE PAPER
& ROLE-BASED TRAINING MATRIX WHITE PAPER PRESENTED BY: PUBLISHED: MAY 1, 2014 VERSION: 4 LISA SCHWARTZ AND DONNA KNAPP, ITSM ACADEMY SECTION PAGE Overview 2 Path to ITIL Expert Certification 3-5 Complementary
More informationFoundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie
Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000 Specification Sheet TÜV SÜD Akademie Issue: 2.0 Date: 25 October 2012 Table of Contents 1 Reading aid... 4 2 ISO/IEC 20000 -
More informationEDUCORE ISO 20000 Expert Training
EDUCORE ISO 20000 Expert Training Overview ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011. ISO/IEC 20000-1:2005
More informationCOBIT Helps Organizations Meet Performance and Compliance Requirements
DISCUSS THIS ARTICLE COBIT Helps Organizations Meet Performance and Compliance Requirements By Sreechith Radhakrishnan, COBIT Certified Assessor, ISO/IEC 20000 LA, ISO/IEC 27001 LA, ISO22301 LA, ITIL Expert,
More informationSoftware Quality Management
Software Lecture 9 Software Engineering CUGS Spring 2011 Kristian Sandahl Department of Computer and Information Science Linköping University, Sweden A Software Life-cycle Model Which part will we talk
More informationSC7-ISO20000 Alignment issues Aligning ITIL to existing ISO JTC1- SC7 Software Engineering Standards
SC7-ISO20000 Alignment issues Aligning ITIL to existing ISO JTC1- SC7 Software Engineering Standards Dr. A.April ETS University Table of Contents Objectives Audience Current clash An ITIL overview ISO
More informationThe MSS Approach to BPM
The MSS Approach to BPM Ryan McMahon, PMP MSS Management Consulting Agenda BPM defined MSS BPM Offerings and Approach Key BPM Benefits Q&A - Improve the Big Picture - Identify Problem Areas and Bottlenecks
More informationCompliance Applicata. Milano, 7 febbraio 2007. Dr. Jean Paul Ballerini Sr. Technology Solutions Expert
Compliance Applicata Milano, 7 febbraio 2007 Dr. Jean Paul Ballerini Sr. Technology Solutions Expert Legislazione e Normative Terrorism Act 2000 Sarbanes Oxley Act FSA CMA HIPAA Here is another one Obscene
More informationCENTRE (Common Enterprise Resource)
CENTRE (Common Enterprise Resource) Systems and Software Engineering Platform designed for CMMI compliance Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organizations
More informationInput, Output and Tools of all Processes
1 CIS12-3 IT Project Management Input, Output and Tools of all Processes Marc Conrad D104 (Park Square Building) Marc.Conrad@luton.ac.uk 26/02/2013 18:22:06 Marc Conrad - University of Luton 1 2 Mgmt /
More informationCamber Quality Assurance (QA) Approach
Camber Quality Assurance (QA) Approach Camber s QA approach brings a tested, systematic methodology, ensuring that our customers receive the highest quality products and services, delivered via efficient
More informationBuilding A Framework-based Compliance Program. Richard E. Mackey, Jr. Vice President, SystemExperts Corp. dick.mackey@systemexperts.
Building A Framework-based Compliance Program Richard E. Mackey, Jr. Vice President, SystemExperts Corp. dick.mackey@systemexperts.com Agenda The compliance process Assembling requirements Useful frameworks
More informationIntegration Mgmt / Initiating Process Group 4.1 Develop Project Charter
1 Mgmt / Initiating Process Group 4.1 Develop Project Charter Project statement of work Business case Agreements Facilitation techniques Project charter 26/02/2013 18:23:36 1 2 Mgmt / Planning Process
More informationPMP Examination Tasks Puzzle game
PMP Examination Tasks Puzzle game Here is a great game to play to test your knowledge of the tasks you will be tested on in the actual examination. What we have done is take each of the domain tasks in
More informationGlossary of Terms and Definitions
Glossary of s and s ITIL V3 Glossary, v01, 30 May 2007 Acknowledgements We would like to express our gratitude and acknowledge the contribution of Stuart Rance and Ashley Hanna of Hewlett-Packard in the
More informationTutorial on Service Level Management in e- Infrastructures State of the Art and Future Challenges. The FedSMProject Thomas Schaaf & Owen Appleton
Tutorial on Service Level Management in e- Infrastructures State of the Art and Future Challenges The FedSMProject Thomas Schaaf & Owen Appleton Contents IntroducCon Background: why ITSM in e- Infrastructure?
More information