House Appropriations Committee NCDOT Information Technology. David H. Ulmer April 2, 2015

Transcription

1 House Appropriations Committee NCDOT Information Technology David H. Ulmer April, 015

2 Agenda 1. Starting point portfolio and internal capabilities. Current portfolio activities and status 3. Internal improvement focus areas and status 4. Financial Overview including expected benefits 5. Summary

3 Starting Point for the Current Strategy 1. Next Generation Secure Drivers License Project in red status jeopardizing state s ability to meet Federal REAL ID compliance. Requirement for STARS/SADLS replacement 3. Information/Cyber Security challenges 4. Core internal IT capabilities in need of immediate attention The immediate actions in response: 1. Canceled NGSDL project and began a new SADLS replacement effort. Partnered very closely with DMV leadership to embark on a holistic modernization effort to include all applications and processes 3. Assessed & ranked security & capability gaps and began immediate remediation 3

4 DMV Modernization Program Scope Cost Schedule Executive Overview Program consists of eleven (11) active projects Program to modernize DMV legacy applications to meet Governor s and Secretary s goal for DMV. Schedule / Major Milestones Next Generation Secure Driver License (NGSDL) Q4/017 Planning & Assessment Q4/015 MyDMV Portal Q4/015 DMV Queuing (DL) Q3/015 Data Q/017 DMV IVR II Q4/015 Virtual Hearings & Fees Q/017 Online Driver License Q/015 Vehicle Services Queuing Q/016 DMV Optimization Q3/015 DMV SOA Center Q/016 Channel Strategy - TBD Financial Current Program Funding $50,818,794 Benefits realized through reductions of mainframe utilization, compliance with federal and state mandates and productivity increases. Benefits $16,037,013 annually beginning in 017. Major Issues & Risks Technological platform shift Stakeholders acceptance Organizational change management/training Resource availability 4

5 DOT Content Program Scope Cost Schedule Executive Overview Program consists of six active projects Program to provide reporting and collaboration across DOT projects to meet the DOT vision for DOT-wide content management Schedule / Major Milestones Transportation Sys Admin Q/016 3C and Data Services Framework Q4/015 Pre-Construction Collaboration Q3/016 District Road Files Q/016 Field Office Network Q3/015 Interagency Collaboration Q3/016 Financial Current Program Funding $16,188,706 Benefits realized through reductions of paper, copying, courier services, office space & storage and productivity increases. Benefits $1,736,973 annually beginning in 017. Major Issues & Risks Technological platform shift Stakeholders acceptance Organizational change management/training Capacity to meet demand of implementation 5

6 Other DMV Initiatives Motor Vehicle Inspection and Law Enforcement System (MILES) Late implementation, working with vendor to complete testing and implementation Road Operations and Effort (ROME) Late per original schedule. Resources redirected to support Prioritization 3.0. Prioritization 4.0 Delays in procurement process and securing skilled resources Deadlines are at risk Implementation of FMCSA CDLIS 5.3. upgrade Resource allocation is risk to meet mandated federal deadline STARS Registration of Mopeds Resource allocation is risk to meet legislative effective date SAP Hosting Initial delays in procurement process, project is on track Total of 40 DOT IT Projects currently in progress. 6

7 EPMO PPM Status The following DOT IT Projects are showing non-green status in the PPM Tool - DMV Electronic Lien & Titling (ELT) - Project completed in November 014. Status is red due to cost 53% under planned. - DOT EIPT (DMV IVR Phase I) Project completed. Project finished 5% over schedule. - Next Generation Secure Driver License (NGSDL) Behind schedule and below cost. Contract renegotiated and reinitiated with MT solution. - DMV Optimization Behind per schedule and under planned costs are results of issues with procurement process and coordinating schedules with NGSDL Phase I implementation. - ROME - Behind per schedule and under planned costs are results of re-prioritizing project to complete Prioritization 3.0 project in DMV Data Governance Overall status Yellow but Cost indicator is Red due to under planned costs. This is a result of issues securing skilled short term staffing. - MILES Behind schedule and below costs. Continuing to work with vendor to complete testing and implementation. Below estimated cost due to use of internal resources at lower rate than estimated use of short term staffing for this project. - MyDMV Below costs. Extreme difficulty securing and retaining WEB developers and designers utilizing the short term staffing contract. 7

8 Manage Business Engagement Create & Sustain Business Value System Delivery Framework 1 1 Project Initiation Architecture & Design 1 Project Verification & Validation Training Development Planning & Requirements Build Security & Compliance Security 1 1 Deploy & Release Warranty & Project Closeout Agile Development Application Change Request Risk, Compliance & Audit Standardized Work Processes Maturity Service Delivery Framework 1 1 Service Desk Incident 1 1 Change Problem 3 Release & Deployment Service Level 1 Capacity Configuration (CMDB) Service Catalog Request Fulfillment 4 1 Event Access 4 Operations 3 Knowledge Service Continuity Training Delivery Manage Architecture & Standards Architecture Standards Contract Contract Planning Contract Governance & Issue 4 Lease 4 Software License Enablers Contract Approval Contract Performance 4 Asset Cost Human Resource IT Governance Manage Business Results Strategic Planning Supplier Acquisition Performance Finance Infrastructure Portfolio Balanced Scorecard Request Budget & Forecast Communications Application Portfolio Project Portfolio Supplier Relationship Payment Appropriation Implemented with System Development Life Cycle Process Implemented with ITSM/CMDB, Implementation phase, blank implies no plan in place DOT IT Standardize Work Processes Maturity Rating Red/Yellow/Green 8

9 Internal Capabilities Focus Areas Services Oriented Architecture (SOA) enabling reuse and speed; will drive dramatic improvements in development time, reduced costs to change and operate our core systems, and reduce risks; leverages new driver's license platform (projects leveraging SOA are 3C and mydmv) Information Technology Service & Configuration Database (ITSM/CMDB) enables essential system and service delivery tools that do not exist today. Improves customer service, operational efficiencies, and employee morale. Reduces risk by improving triage and change control CAST Software delivers objective measures on system and software quality. Will be used on internal systems and within contracts with 3 rd party SW suppliers. Will reduce costs and protect the state Microsoft Project Server will enable capacity planning with an 4 month moving window for all operations and project related resources. Will be the foundation for effective resource management by allowing us to see into the future Data Governance establishes the core foundation for data management. We are classifying and tagging data to make it available to the field and safer 9

10 DMV Portfolio Fiscal Year Overview Fiscal Year 014/015 DMV Modernization/Legislative Reform Efforts Item # Budget Item/Initiative Cost Estimate Remarks Area Aected by Change 1 DMV Modernization SOA Governance $3,000,000 SB744 IT Q16 Channel Strategy; Workforce/Product and Service Mobility $1,800,000 SB744 DOT, DMV, IT 4Q16 3 IVR Phase II extended service offerings channel maturity $56,000 SB744 All DMV services 3Q16 4 MorphoTrust Phase and partial 3 (SADLS upgrade and replacement) $14,946,903 SB744 Primarily driver services 4Q16 Estimated Implmnttn. 5 Card Payment O&M $1,51,919 SB744 Cost per driver license and ID cards Ongoing 6 DMV Kiosk $600,000 SB744 Most DMV services 3Q15 7 DMV Mobile Unit Replacement $796,000 SB744 For now primarily Driver license services 3Q15 8 Total DOT IT Modernization Allocated via SB744 $,911,8 9 On going DMV Modernization Projects $15,171, Total DMV Modernization and Legislative Reform Needs $38,08,999 Fiscal Year 015/016 DMV Modernization/Legislative Reform Efforts Item # Budget Item/Initiative Cost Estimate Remarks Area Affected by Change Estimated Implmnttn. 1 Professional Fees (MorphoTrust Phase III) $1,500,000 Expansion Budget Request Primarily Driver Services and SADLS 4Q17 Professional Fees (DMV Master Data ) $3,500,000 Expansion Budget Request All of DMV Business 4Q17 3 Professional Fees (DMV IVR Phase II) $56,000 Expansion Budget Request All DMV Services 3Q15 4 Professional Fees (Optimization) $1,00,000 Expansion Budget Request Driver License brick and mortar branch offices 4Q15 Professional Fees (DMV VS Queuing, mydmv and Channel $,500,000 5 Integration) Expansion Budget Request Most DMV services 3Q16 6 Other Computer Software (Microsoft License Renewals) $8,500,000 Expansion Budget Request Microsoft platform costs for solution 3Q15 7 Professional Fees (STARS/LITES/IRP modernization initiation) $4,000,000 Expansion Budget Request Registration, Insurance, Fleet, International, Dealers 4Q17 Total DOT IT Modernization and Legislative Reform Needs $3,456,000 10

11 DMV Portfolio Fiscal Year Overview Fiscal Year 016/017 DMV Modernization/Legislative Reform Efforts Item # Budget Item/Initiative Cost Estimate Remarks Area Affected by Change Estimated Implmnttn. 1 Professional Fees (DMV Master Data ) $76,000 Expansion Budget Request All of DMV Business 4Q17 Professional Fees (DMV VS Queuing, mydmv and Channel Integration) $850,000 Expansion Budget Request Most DMV Services Q17 3 Other Computer Software (MS License Renewals) $8,500,000 Expansion Budget Request Microsoft platform costs for solution Q17 4 Professional Fees (STARS/LITES/IRP modernization continuation) $0,000,000 Expansion Budget Request Total DOT IT Modernization and Legislative Reform Needs $30,076,000 Registration, Insurance, Fleet, International, Dealers 4Q17 11

12 Draft Benefits Overview Yearly Platform Run Rate Cost Comparisons (ROM Estimate - 5/+5) Annual Cost 1 Mainframe Yearly Run Rate (Using FY14-15 as base) $3,160,000 MorphoTrust/Microsoft Yearly Run Rate $13,40,000 STARS, LITES, and IRP remain on 3 Remaining DMV Mainframe Applications $7,37,969 mainframe 3 Annual cost saving $,41,031 1

13 Summary Focus continues on all four quadrants of the IT space: speed, cost, quality, risk The new capabilities such as SOA, Project Server, and ITSM will allow for dramatic improvements in time-to-value, more predictable cost and timeline estimates, and an improved ability to identify and manage risk effectively Substantial work remains in the information security space and the run-rate for cyber security will be higher in the future as the threat picture changes We are still relatively early in that journey. The technical deficit has been building for 15+ years so the strategy to modernize the IT function will take some time and persistence but will be achieved 13