FM-leadership-challenges

Transcription

1 FM-leadership-challenges Nordic-FM-std-rapport Totalt antall besvarelser: 140 Please see the survey layout here: In which of the Nordic FM associated organisation do you belong? Please select your membership organisation or the country you have your office Other 2% NBEF - Norges Bygg- og Eiendomsforening - Norway 29% IFMA Sverige - Sweden FIFMA - Finnish Facility Management Association - FASTI - Fasteignastjórnunarfélag Islands - Iceland DFM - Dansk Facilities Management Netværk - Denmark AFF - Forum för förvaltning och service - Sweden 3% 4% 5% 1% 56% 5 6 Prosent

2 Please indicate your job positition in the organisation Other 12% Team leader 13% Advisor/consultant 26% Business developer/kam 6% Department/operations manager CEO 8% Prosent In which part of the FM value chain do your organisation operate? Please indicate, if applicable choose more than one FM consultancy organisation 29% Private facility service providor 16% Tenant/user 14% Private real etate owner Public real estate owner Prosent

3 FM Konsulterna is a knowledge based company offering advisory services, courses and publications in the area of Facility Management. Our goal is to make our customers better and more efficient, whether they are users or suppliers of FM services. CADM vendor In reality none of the above. Architecture and engineering (related to FM: functional and 'operation-friendly' buildings) CAFM software provider Please indicate your age 33% 4% < 30 years old years old 64% > 55 years old

4 Prosent Please indicate your academic or professional background 4% Engineer or technical background 6% Economist or financial background 16% 54% Marketing management or service background Social science background Other background Your own experience with leadership and development Please consider the following statements. Comment your answers at the bottom % 5 45% 51% 49% 51% 14% 33% 19% 16% 38% 24% 1% Facility Managers shows trust in peoples abilities and motivates talents 1% Alternative (original) thinking is valued and supported Facility Managers are innovative and strives for continous development 3% 8% Facility Managers has competency in organisational development and communication 1% Leadership talent has to do with personality; a personal inherited feature Not at all To a modest extent To a fairly large extent To a large extent

5 Prosent This is very personal pening between individuals It is very different depending on the mission and mandate Facility managers have. Many do not have mission statements, SLA and works more as service providers leadership talent can be developed and improved through education and experience, but is based on personality and character My answers are based on my experience in my own organisation FM Managers who are they in a public organisation? The director, department Manager, Head of maintanance, arcitechts,...? My experience shows a big variations The everyday life tends to dominate the activities. To see the activities in a broader perspective is not their force page one My background is combined technical and financial I m not manager for the organisation and I do'nt know what my director thing. My experience varies wildly, depending on top management, organisational culture and individuals on operational mgmt level FM is only a small part of and a new edition to the services we provide, so my ansvers are tentative at best ;-) The statements are based on background of my experíence with my own leaders, not how I practice leadership (manegement or leadership) A given carrier path for Facility Managers are often missing My answers are related to Herlev Hospital Your organisation's ability to cope with leadership issues Please indicate how you rate your organisation's performance on the following issues. Comment your answers at the bottom % 43% 34% 5 34% 51% 49% 22% 23% 14% 25% 25% 25% 16% 22% 23% 9% 7% 9% 8% 4% 4% 6% Has a long term strategy towards future operating and market challenges Uses updated decision support tools for efficient resource use Performs customer and user satisfaction surveys regurlarily Has the ability to recruit and develop competent FM people Integrates sustainability and environmental challanges into all operations Has a learning and knowledge sharing culture anchored in top management Has a shared vision and clear goals communicated througout the organisation To a very small extent To a modest extent To a fairly good extent To a large extent

6 Prosent We work on the principle of learning organization knowlegde sharing is difficult when there are many and very different contracts to service, so a suitable process that fits the entire organisation is hard to develop. The environmental challanges are taken more and more focus, but there is still af long way to go before it will be an active part of every part of the organisation. Answers given in light of not working in an FM organisation, but in an organisation creating (or not) the basis for functional, aestetic and efficient buildings FM is only a small part of and a new edition to the services we provide, so my ansvers are tentative at best ;-) How easy/difficult is it to access the following FM competencies (inhouse or from external sources)? Please comment your answers or share your experience below % 1% 1% Performing technical operations of building facilities and space 31% 58% 9% Understanding and serving customer's service demands and user needs 6% 44% 43% Developing the optimal sourcing strategy; inhouse and third party sourcing 37% 54% 6% 6% 2% Financial analysis, pricing policy and cost benefit evaluation Very difficult Quite difficult Fairly easy Very easy We are consultants and help our customers to develop demand skills and techniques A challenge is to match the internal resources and competences with the external. Not very relevant questions when in consultancy business It is not an important part of our own strategies FM is only a small part of and a new edition to the services we provide, so my ansvers are tentative at best ;-)

7 Prosent Factors for developing Facilities Management as a profession in your country Please rate the following suggestions. Comment your answers at the bottom % 45% 46% 43% 14% 23% 19% 19% 1% 1% 1% 1% Management and leadership needs to be given a more prominant focus in the FM community The career opportunities for potential FM candidates must be communicated better 58% Employers must establish more FM internship and talent development schemes 46% 45% 44% 34% Academic institutions needs to develop new programmes with a unique FM curriculum 11% The Nordic FM organisations should promote a better understanding of FM among political decision makers Less than today! OK as it is Fairly important Very important We need to focus more as a team Right now the development of Facility Management to become a service provider without college education when communicating career opportunities it is important to think widely about what bagground a relevant employee should have. Often a wide range of educations will deliver the adiquit knowlegde and skills, but often we only communicate from a narrow mindset, and that will slow down the development of organisations - difference in the group of employees gives an important input the strategies and methods of change and development at all levels. It is on the moove but we have a long way to go FM is only a small part of and a new edition to the services we provide, so my ansvers are tentative at best ;-) The FM organisations doesn't need to wait for political decisions, the benefits are there to pick, just go ahead Do you have any final comments or ideas? Please tell us: Fritekst Thank you for sending these questions. It is important that the Nordic FM networks join forces for a common description of the various professional roles that exist within the Facility Management otherwise at risk of occupational roles are back to being regarded as akdemiskt janitorial work NO In DK I find that the discussions in FM circles are now much too academic. Most FM is common sense and not rocket science. FM spans over so many different types of business, that an academic approach is not the answer to FM.

8 The analysis of the FM costs tends to make the board of director more aware of the imporatance of FM why this could be a point of focus in the future efforts of Nordic FM it is not possible to jump questions of no relevance to my position as indicated Focus on implementation of new technology like openbim, - this is the largest shift in FM in the comming years. How can FM managers participate in shaping the future with openbim. We need to promote the value of FM for the core business in a better way. The industry knows the cost of everything and the value of nothing... The discussions around FM, needs be to around the problems to solve instead of the solutions to choose. Furthermore the united work for a standard for datamanagement of FM data, is the biggest challange today