HIGHER LEVELS OF ABILITY MANAGED IT SERVICE STOCKHOLM, SWEDEN

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1 HIGHER LEVELS OF AVAIL- ABILITY MANAGED IT SERVICE STOCKHOLM, SWEDEN

2 THREE DATA CENTERS TWIN SITES CLIENT STORY OPTIMUM COLOCATION SOLUTION FOR MIDROC When Midroc, which operates within property, construction, industry and environment, selected Sungard Availability Services as its colocation supplier, the option of a two data center solution was decisive. By locating its IT operations in DC2 Stockholm South in Sätra and backup in DC1 Stockholm Center at Gärdet, Midroc reduced its costs, increased its security and freed up IT resources internally. END-TO-END INFRASTRUCTURE DISASTER RECOVERY ENERGY EFFICIENCY OPERATIONAL EXCELLENCE Our aim when we changed supplier was to have tomorrow s colocation, and for us that was a supplier able to offer a two center solution. We would then be able to close our own backup data center, which had high running costs, and put our internal IT resources into business development instead, says Leif Gustafsson, IT Manager at Midroc. An incident also occurred at Midroc s own data center when a black fiber cable was cut, making clear the need for a solution outside the company. Being involved in a major incident makes you aware of how sensitive the whole chain is. It is extremely important to have up-to-date procedures and monitoring on site. Midroc surveyed the market and decided on Sungard AS, which was able to offer colocation in two data centers. Our system is monitored 24 hours a day and we have the security of knowing that we can always join forces with Sungard AS if anything was to happen. Sungard AS s staff are clearly experts in the field, and they are really sensitive to our needs, says Leif Gustafsson. On the question of whether more companies should invest in a two data center solution for colocation, Leif Gustafsson feels that it is a strategic issue: It depends on where you want to tie up capital and how you want to allocate your resources. At Midroc we have taken the decision that our IT personnel should work in close proximity to the core business, more as business developers, and find business opportunities based on an IT perspective.

3 YOUR IT INFRA THREE DATA CENTERS IN SWEDEN: STOCKHOLM NORTH, SOUTH AND CITY STRUCTURE IS THE BACKBONE OF YOUR BUSINESS Your IT infrastructure is the backbone of your business. But managing and maintaining multiple mission-critical systems and applications from to Software-as-a-Service and internal applications can strain your resources and get in the way of executing your business and IT strategy. Meanwhile, finding and retaining the right people is a growing challenge. If you re looking for an easier and more cost-effective solution, add Sungard AS to your team. Our Managed Services portfolio encompasses a comprehensive range of solutions, including Enterprise Cloud Services, which are flexible and scalable to meet your evolving needs. Whether you entrust us to manage the infrastructure that supports a single application or all of your data center operations, you can count on optimal security, redundancy and cost-effective expansion capabilities as your IT requirements grow. Sungard Availability Services is opening yet another advanced new data center, in Sollentuna north of Stockholm, to meet customers' growing demand for modern data centers in two locations. The new data center accompanies the state-of-the-art data center that Sungard AS opened in 2009 in Sätra, south of Stockholm (DC2 Stockholm South). Large numbers of customers are requesting twin sites in two locations, preferably with access to a third disaster recovery site. Now it s a reality. With market leading Coromatic as contractor, the data center DC3 Stockholm North in Sollentuna is in operation from February 1st, The data center in Sätra in Stockholm South is highly appreciated by customers and is one of the most advanced, energy efficient data centers in Europe. In 2009 we were awarded "Sweden's greenest data center in competition with more than 50 other data centers. We have utilized the knowledge and experience gained from DC2 Stockholm South in Sätra to design and operate our new data center DC3 Stockholm North in Sollentuna. Colocation Services Our customers will have Colocation Services from DC2 Stockholm South and DC3 Stockholm North. Customers who want to optimize redundancy and resilience choose a twin site with two location solutions. The South and North data centers also offer fully managed, end-to-end infrastructure solutions. Purchase what you need, when you need it, at a predictable cost. Recovery Service Our data center DC1 Stockholm City offers all the options necessary for rapid and cost-effective recovery from any downtime incident. We build the integrated mix of tiered solutions that match your recovery time objectives (RTOs) to your budget. We also help you test your recovery responses. We work closely with you to ensure that you have all the resources necessary to recover in the event of any serious outage. And we advise on everything from recovery strategies to specifics of testing programs.

4 HIGHEST REDUNDANCY AND RESILIENCE WITH TWIN SITE TWO LOCATIONS One secure data center is fine, two secure data centers are even better. Interconnected but geographically separate it constitutes a superior option for increased IT availability. Welcome to the future of colocation! Today constructing a high level of security around your data center is a matter of course for companies and organizations that are dependent on IT operations. If IT support stops, the operation grinds to a halt with major economic consequences and appreciable losses in terms of competition and brand. It is therefore clear that IT equipment and systems must be protected in all ways possible. The building and the rooms that house the servers must have a high fire- and security classification. Redundant supply systems for electricity, cooling and communication must be available that are supplemented by other protective measures that minimize the risk of interruption or intrusion. Geographic risk diversification However, even if the security level for an individual data center is maintained at a high or the highest level, there will always be threat and risk scenarios that it is not possible to entirely eliminate. The capacity to deal with major incidents does not just require practical security functions, but also well worked-out continuity strategies, plans and solutions. Increasing numbers of companies are consequently using geographic risk diversification for increased redundancy. For regardless of which availability requirement applies for a specific activity, an alternative operating environment is almost always required in order to rapidly secure the IT operation if an incident or a disaster was to happen. The two operating environments must be properly separated for maximum security. A twin site solution for colocation is the most secure option A twin site solution is therefore the most secure option for companies that can t afford to allow long interruptions and where the consequences are too great were operations to come to a halt. If servers and systems go down in one center, the servers in the other center are ready to take over. There are not many companies in Sweden that can offer colocation in two data centers on two locations that function as one. We therefore take particular pride in now being able to offer DC2 Stockholm South and DC3 Stockholm North two interlinked, ultramodern and environmentally-friendly data centers that are strategically located in the north and south of our capital. Add to that our data center for Disaster Recovery at Gärdet in Stockholm - DC1 Stockholm City and you have access to a complete range of services and infrastructure for IT availability.

5 INDUSTRY LEADING COLOCATION SERVICES THE DATA CENTERS INCLUDE: COOLING POWER MANAGEMENT CONNECTIVITY STATE-OF-THE-ART INFRASTUCTURE Sungard AS s data centers DC2 Stockholm South and DC3 Stockholm North deliver highest redundancy and resilience with twin site locations and triple ISO certification (ISO 9001, and 27001). Whether it s a single rack or a whole floor of data center space, or a twin site two location design, we can tailor a solution that s right for you, and that scales with your business as you grow. We know different businesses have different needs. Our colocation services range from high-quality conditioned space, power and network access to managed colocation including security and data backup services. Because we understand you work in complex environments and with a variety of other vendors, our solutions are vendorneutral and platform-independent, so we can always custom-build configurations specific to your environment. Enterprise-caliber infrastructure, expert teams Our data centers are protected by multiple layers of physical and virtual security and equipped with stateof-the-art infrastructure. Our teams are known throughout the industry for the expertise they bring to every customer, regardless of size. Our broad customer base ensures we re already experienced working within the requirements of your industry, and can adapt that experience to your specific business. The latest technology delivers a constant temperature and humidity to computer rooms. Site Infrastructure Monitoring: Electricity Cooling Humidity OPTIMIZED FOR MAXIMUM EFFICIENCY AND MINIMUM ENVIRONMENTAL IMPACT. HVAC intelligent cooling systems N+1 Computer Room Air Conditioners [CRACs], including DC Fan with variable speed. N+1 Air-cooled chillers maximize use of free cooling centimeter raised flooring for underfloor cooling and power distribution 11-foot ceilings, with closed hot air return Hot and cold aisle cabinet design PUE design < 1,3 ENVIRONMENTAL ADVANTAGES ISO certified Low PUE / 1,3 100% Windpower Generators equipped with oxidation catalyst to reduce emissions of hydrocarbons etc. 750kW of UPS conditioned power at N+1 2MVA, 10kV Main power system Standby Power Units 1,8MVA at N+1 support site in minimum 24/48hours at 100% load A&B power feeds to each rack. Supporting up to 63A 3-Phase Power feed FIRE DETECTION AND PROTECTION SYSTEMS State-of-the-art fire system monitoring with early warning & smoke detection analysis. Inert Gas protection in computer rooms and selected areas. PHYSICAL SECURITY Building within fenced area 24/7 security staff monitoring Closed-circuit video camera and infrastructure monitoring with recording Biometric and multi-level keycard secured Intruder alarm according to SSF130:6, Alarm class 2. PCI-certified procedures Multihomed (redundant) Internet connectivity Diverse fiber entry and intrabuilding fiber paths Redundant internal network distribution platforms Dual customer physical handoffs (copper, single-mode, and multimode fiber) Integrated monitoring and management systems for comprehensive fault identification and remediation 2-tier ladder system for copper and fiber network distribution Access to multiple communication providers delivered from Sungard AS managed racks BROAD RANGE OF COMMUNICATION SERVICES BETWEEN SUNGARD AS STOCKHOLM DATA CENTERS Dark fiber CWDM Passive channels FibreChannel (1/2/4/8M) Dedicated Ethernet WDM circuits (1G 10G) Shared Ethernet circuits (10M 1G)

6 FULLY MANAGED END-TO-END INFRASTRUCTURE SOLUTIONS MANAGED SERVICES Server Management Services Proactive administration, management, monitoring, reporting and support for the following operating systems: Microsoft Windows, VMware (ESX) Storage Services Data Backup Services and SAN services, to support primary storage and information backup, as well as data protection and compliance requirements. Security Services Monitoring, management and support, and 24/7 access to our certified technical, engineering and security specialists. Network Services Proven and reliable network connectivity (WAN, LAN and Internet) throughout your enterprise, with redundant and secure infrastructure solutions engineered for uninterrupted performance. Monitoring Services Notification of performance issues and proactive testing of web sites, applications and appliances, from our IT experts working around the clock. To improve IT operations and explore ways to innovate and grow while reducing costs, you need a pragmatic approach to internal and external resource evaluation. Trying to handle it all on your own comes at a significant cost in expenses, time and effort that could be more strategically spent. Our Managed Services offer fully managed, end-to-end infrastructure solutions. Purchase what you need, when you need it, at a predictable cost. There s no up-front investment in tools or technologies to deploy, monitor or support your mission-critical infrastructure. We provide skilled personnel, 24/7 support and as much space and power as you need. This utility-like model also makes it easy to plan for future capacity as you expand your physical and virtualized environments.

7 ENTERPRISE CLOUD SERVICES (IAAS) COMPUTING IN THE CLOUD WITH SUNGARD AS DELIVERS: Compliance and Security Sungard AS Enterprise Cloud Services are delivered in premier data centers built to the ITIL v3 framework, audited under SSAE 16 Type II, and certified to the ISO standard. Our cloud platform is built to support the regulatory requirements of PCI-DSS and HIPAA. Reliability The Sungard AS Cloud is an Infrastructure as a Service (IaaS) platform built on best-in-class Vblock architecture. Availability is backed by service level agreements for both production and recovery environments. Reduced risk Multiple layers of data protection, with a wide range of recovery options mapped to the criticality of your applications. Cost-effective Designed on a utility (OpEx) billing model, Enterprise Cloud Services help you simplify the management of your production infrastructure, streamline IT budgeting, and reduce operating costs. Whether you are moving a single application or relocating your entire environment, we can work with you to assess the requirements of your current production environment and execute the migration seamlessly. Flexible, secure cloud computing built for your business Fully managed Sungard AS Enterprise Cloud Services are built to meet the requirements of your most critical production applications. With our highly secure, enterprise data center infrastructure, the Sungard AS Enterprise Cloud delivers the high availability and scalability your operations demand along with the security and experience Sungard AS is known for. The Sungard AS Cloud is backed by a 99.95% availability service level agreement and 24/7 expert support. Our Managed Services in the cloud brings our expertise to the applications and services you move to the cloud, including SAP, MS SQL, MS Exchange, Active Directory, intrusion detection systems, and geographic load balancing. With Managed Multi-site Availability, you have options for even greater resiliency. These include automated failover to a replicated cloud environment or fast recovery of your cloud infrastructure in less than four hours. Sungard Availability Services works with you to understand the specifics of your production environment and we can help you develop the best migration strategy for your applications. Once you choose what moves to our secure cloud infrastructure, we can manage interconnecting your cloud with your other physical or virtual environments.

8 WE ARE EXPERTS IN DISASTER RECOVERY THERE ARE ONLY SO MANY TIMES YOU CAN APOLOGIZE TO YOUR CUSTOMERS Today, less-than-optimal performance from data centers, network, production servers, or storage servers has quick consequences for the business operations they support. And unplanned downtime of any kind is unthinkable. We have an unmatched record of disaster recovery. Over three decades and thousands of IT outages, we have recovered every one quickly, efficiently and cost-effectively. We offer the industry s broadest portfolio of availability services, providing the essential elements needed to recover quickly after a disaster or business disruption. OUR RECOVERY SERVICES INCLUDE: Managed Recovery Program (MRP) delivers the complete set of essential services your organization needs to ensure comprehensive, compliant and effective testing and recovery. MRP is the first service that mitigates the root causes of your recovery challenges by systematically managing change process. Recover2Cloud Services are a suite of customizable solutions that guarantee recovery of your critical applications on secure, enterpriseclass infrastructure. Recover2Cloud services are flexible and can support individual applications, multiple applications, diverse platforms, and hybrid (physical/virtual) environments. Recovery solutions for employees helps you quickly get your people and processes back on task. Workplace Centers are fully equipped with all of the office resources and amenities your professionals need to stay productive. Our experts are available to ensure successful recovery of employees.

9 WIND POWER ND ENERGY EFFICIENCY Sungard AS is certified to ISO and is a pioneer in the field of green data centers, factors which have attracted the attention of customers and press and garnered awards. Since 2009, all of our data centers in Sweden have been 100% powered by renewable wind energy. This currently saves the environment tons of CO2 emissions every year, and at 100% utilization in all three data centers the reduction will be fully tons. It makes a difference! In order to reinforce this commitment, we have designed DC3 Stockholm North to deliver exceptional energy efficiency to further reduce environmental impact and customers costs. Energy efficient technologies Energy efficiency had a high strategic priority in the design of DC2 Stockholm South in Sätra. When designing DC3 Stockholm North, additional new technology have been used and energy efficiency is even better. Examples of technology used: Using the cold outside air to cool data room Energy efficient chillers and UPS technology Hot and cold air segregation. Motion-activated light controllers that reduce energy consumption and heat load. Variable speed on cooler in the data room. Power Usage Effectiveness (PUE) DC2 Stockholm South is designed at average PUE of 1.3, and DC3 Stockholm North is designed to achieve an average PUE of 1.25 at full design load. We are endeavoring to achieve maximum efficiency and reflect the reduced energy use through lower power and cooling charges to customers.

10 When you choose Sungard AS you systematize our processes, they help are not just choosing a supplier with us to streamline our operations so a first-class infrastructure, above all that we are able to continuously you are opting for a partner that has move forward in developing new over 30 years experience of helping services within IT availability. When companies to strengthen their we launched DC2 Stockholm South OPERATIONAL information availability. We help you in Sätra we set a new standard to make well-founded decisions at for energy efficient colocation by both strategic and operational level halving the PUE-factor compared on how your company can ensure with traditional data centers. With that your customers, staff and DC3 Stockholm North we are EXCELLENCE other stakeholders are linked with continuing to drive the development your business critical systems and forward through an even more information. Even during crises. energy efficient data center. Services of the highest quality You can develop and grow Our aim is always to deliver services securely with us of the highest quality, we won t With three data centers we can settle for anything less. We are offer a comprehensive solution for therefore continually engaged in IT availability from IT production developing our organization and in two ultramodern data centers to our processes to create higher Disaster Recovery Services in our BASED ON ISO 9001, values for our customers. As an data center in Stockholm City. It element in this task we have means that as a customer you can ISO-certified no less than three AND grow and develop securely with us, management systems - Quality, regardless of how your needs and Environment and Information strategies surrounding IT availability security - and CERTIFICATIONS are thereby one of change in the future. Furthermore, a small number of IT companies we offer different levels of Managed in Sweden with ISO-certifications Hosting that can be continuously within all these areas. adapted according to your needs and requirements. Driving development forward The ISO-certifications do not Welcome to a higher level of just help us to quality assure and availability! When you choose Sungard AS you are not just choosing a supplier with a first-class infrastructure, above all you are opting for a partner that has over 30 years experience of helping companies to strengthen their information availability. We help you to make well-founded decisions at both strategic and operational level on how your company can ensure systematize our processes, they help us to streamline our operations so that we are able to continuously move forward in developing new services within IT availability. When we launched DC2 Stockholm South in Sätra we set a new standard for energy efficient colocation by halving the PUE-factor compared with traditional data centers. With OPERATIONAL EXCELLENCE that your customers, staff and other stakeholders are linked with your business critical systems and information. Even during crises. Services of the highest quality Our aim is always to deliver services of the highest quality, we won t settle for anything less. We are therefore continually engaged in developing our organization and our processes to create higher DC3 Stockholm North we are continuing to drive the development forward through an even more energy efficient data center. You can develop and grow securely with us With three data centers we can offer a comprehensive solution for IT availability from IT production in two ultramodern data centers to Disaster Recovery Services in our BASED ON ISO 9001, AND CERTIFICATIONS values for our customers. As an element in this task we have ISO-certified no less than three management systems - Quality, Environment and Information security - and are thereby one of a small number of IT companies in Sweden with ISO-certifications within all these areas. Driving development forward The ISO-certifications do not just help us to quality assure and data center in Stockholm City. It means that as a customer you can grow and develop securely with us, regardless of how your needs and strategies surrounding IT availability change in the future. Furthermore, we offer different levels of Managed Hosting that can be continuously adapted according to your needs and requirements. Welcome to a higher level of availability!

11 THE STOCK- HOLM AVAIL- ABILITY TOUR Join us on an availability tour in Stockholm in three stages. We start at DC3 Stockholm North in Sollentuna. Here you can see with your own eyes how our new data center meets your needs and requirements. Some of you will no doubt be so satisfied that you will choose to remain at that first stage. Others will want to continue the tour southwards to DC2 Stockholm South in Sätra, where production is in full swing. Here you can decide for yourselves whether a two data center solution on two locations meets your present and future needs in relation to colocation and IT availability. The final stage goes to DC1 Stockholm City, which is our Disaster Recovery site. We will take a walk through both the data center and our 150 disaster recovery workstations that are at our customers disposal, including crisis management rooms. BOOK A TOUR NOW: Tel

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