User s Guide. &21752/'(6.23(5$7,216 Center Management System 6/99 BOWLING IS SOLD ON BRUNSWICK. WORLDWIDE.

Transcription

1 User s Guide &21752/'(6.23(5$7,216 Center Management System 6/99 BOWLING IS SOLD ON BRUNSWICK. WORLDWIDE.

2 This manual was based on Control Desk Software Version Refer to the Release Notes sent with Software Update diskettes for any changes or additional features that occurred after release of this manual. AS-90, and Frameworx are trademarks of Brunswick Indoor Recreation Group. Bowler Express is a registered trademark of Computer Sports Systems, Inc. Copyright June 1999 by Brunswick Indoor Recreation Group. All rights reserved. Past Revisions: July 1995, June 1996, November 1996, July 1997 CONTROL DESK OPERATIONS USER'S GUIDE Vol. 1, Ver. 6 Reorder Part No (Includes the Control Desk Management Operations User s Guide, the Daily Reporting System User s Guide, and the Communications Guide) Confidential material under license. DO NOT reproduce or disclose. Brunswick Indoor Recreation Group Electronics Documentation 525 West Laketon Avenue P.O. Box 329 Muskegon, MI

3 Contents Chapter 1: Introduction to the Center Management System How It Works Equipment/Software Control Desk Terminal The Keyboard Payment Keys Sale Modifier Keys Bowling and Billiard Keys Bowler Express Keys Typing and Control Keys Other Keys Cash Drawer Install a Cash Tray in the Cash Drawer Office Terminal Scoresheet Printer Receipt Printer Intercom Handset Placing a Call Answering a Call Chapter 2: Cash Transactions Closing the Sale Non-Cash Payment Cash Payment Making Change A Department Sale Displaying Bowling Center Departments Shoe Rental Cash a Check Paid Out/Refund Cash Pay Out Cash from Drawer Pay Out Cash from a Department Refund a Department Sale Refund a Shoe Rental Refund a League Payment Voiding Chapter 3: Open Play Waiting List Create a Waiting List Change Party Information on the Waiting List Delete a Party From the Waiting List Move a Group to the End of the Waiting List Display Amounts Owed Contents L

4 Display the Time Bowling Minimum Charge The Lanes Turn On a Lane Add Games, Frames, or Shoes to a Lane Collect a Partial Payment (Except for Pay By Bowler) Turn Off a Lane Changing from Crosslane Play to Single Lane Play Changing from Single Lane Play to Crosslane Play Activating BowlerTrack, Instant Replay, and Automated Bumpers Chapter 4: League Bowling Display the Scheduled League List Supported Leagues/Unsupported Leagues Turn On Lanes for a Supported League Turn on the Lanes for an Unsupported League Pre-Bowling or Make-Up Game Bowling Turning Off League Lanes Accepting a League Payment Guaranteed Lineage League Payment Per-Game League Payment Per-Series League Payment Activate Instant Replay After Lanes Have Been Issued Activate BowlerTrack After Lanes Have Been Issued Activate Automated Bumpers After Lanes Have Been Issued Chapter 5: Tournament Bowling Turn On Lanes for a Tournament Turn Off Tournament Lanes Tournament Payment Chapter 6: Miscellaneous/Lane Control Desk Functions Lane Hold Put a Lane on Hold Take a Lane Off Hold Held Party Turn Off Lanes for Original Bowling Party (Held Party) Turn On Lanes for Second Party Payment from Original Bowlers (Held Party) Emergency Lane Off Lane On After an Emergency Manual Lane Control Panel Cash Transactions in Manual Operation Supported Leagues in Manual Operation Transferring Lanes Single Lane Pair of Lanes Set-Up Information LL Contents

5 Lane Information To Display the Lane Information Correcting Bowler Scores Add or Change Lane Information Delete a Bowler Move a Frame from One Bowler to Another Print Bowler Scores Video Programs Displaying a Video Program Cancel a Video Program Adjust the Volume TV Only Monitors (Frameworx Only) Turn On the TV Only Monitors Turn Off the TV Only Monitors Messages Frameworx Scorers Display a Message Display a Message on the Lower Scorer Console AS-90 Scorers Display a Message on the Overhead Monitors Display a Message on the Lower Scorer Console Cancel a Message Automatic Advertising Message for Frameworx Scorers Storing a New Message in the Console Automatic Advertising Message for AS-90 Scorers Storing a New Message in the Console Storing a Message from Another Lane in the Console Other Features Key Restore Lane On Tournament View Mode Set Tournament View Mode Turn Off Tournament View Mode Temporarily Changing Overhead Display Colors Chapter 7: Scorer Status The Scorer Status Screen Help for Scorer Status Options How to Set Scorer Status Options How to Unset Scorer Status Options Mode of Play Frameworx Scorer Options AS-90 Scorer Options Chapter 8: Billiard Operations Assigning Billiard Tables Transferring a Billiard Table Adding Prepaid Time Refunds/No Refunds for Unused Prepaid Time Partial Payment for Postpaid Billiards Payment for Postpaid Billiards Returning Collateral for Prepaid Billiards Contents LLL

6 Appendix A: Glossary Appendix B: Customer Response Center General Information... B-1 General Guidelines... B-1 Appendix C: Training Services Product Training Services... C-1 Maintenance Training... C-1 Operational Training... C-1 Registration and More Information... C-1 LY Contents

7 Chapter 1: Introduction to the Center Management System +RZ,W:RUNV The Center Management System (CMS) transfers information between the Control Desk and the Back Office, the pinsetters, and automatic scorers. The CMS is made up of two parts. The Control Desk, located at the front desk, permits the operator to control the pinsetters, receive payments, rent shoes, maintain the scorer consoles, and oversee the billiards. Retail sales, bowling, and billiards are entered at the Control Desk terminal. The Office system, located in the back office, enables the Manager to perform special activities. Tournament and league recordkeeping are entered at the Back Office terminal. The CMS operates the pinsetters in Scorer Mode if the bowling center has automatic scorer consoles. CMS can provide a variety of scorer console operations if the bowling center has automatic scorer consoles. This manual addresses the operation of the Control Desk. (TXLSPHQW6RIWZDUH The CMS consists of: Control Desk terminal (with keyboard) Cash drawer Scoresheet printer Intercom handset CPU Office terminal (with keyboard) Daily Reporting System Office printer Modem Optional equipment and programs include: Receipt printer Customer Display VCR Additional intercom handset LIU League Record Service Tournament System Open Bowling Program Bowler Database Additional office terminals CSS Business Applications Cash Express Chapter 1: Introduction to the Center Management System

8 Bowler Express Mechanic's Alert Server Station Audio/Video Box Tape Backup &RQWURO'HVN7HUPLQDO The Control Desk Terminal is usually left on, even when the bowling center is closed. To turn the Control Desk Terminal On or Off: 1. Press the power button in the bottom front of the terminal. When turning on the Control Desk Terminal: 2. Press MASTER RESET. If no operator was logged on when the terminal was turned off, the operator must log on before operating the terminal. If an operator was logged on when the terminal was turned off, the operator can continue using the Control Desk terminal at the Lane Status screen. NOTE: No data is lost when the Control Desk terminal power is turned off. 7KH.H\ERDUG There are six kinds of keys on the Control Desk keyboard: Payment keys Sale Modifier keys Bowling and Billiard keys Bowler Express keys Typing and Control keys Other keys NOTE: The actual location of keys described in this chapter may vary with the model keyboard installed in your bowling center. Chapter 1: Introduction to the Center Management System

9 3D\PHQW.H\V The operator can enter the payment type and open the cash drawer using the payment keys. Press CASH (1) to enter a cash payment. The CASH key is also the no-sale key. Press PAYMENT TYPE (2) to enter other payment types, including credit cards and checks. Press PAYMENT TYPE (3) (on Cashworx systems only) to enter other payment types, including credit cards and checks. Payment Keys 6DOH0RGLILHU.H\V The operator can enter or modify sales transactions using the Sale Modifier keys. Press DEPT (1) to ring up a sale to a department during a lane on/off transaction. Press TAX XCPT (2) to remove tax from a transaction or add tax to a transaction. Press ADJUST (3) to: extend prepaid bowling. add additional frames after the pinsetter has been turned off at the end of prepaid bowling. accept partial payments from a customer. rent additional pairs of shoes to an active lane. adjust the amount due in postpaid bowling. select the tournament type. Chapter 1: Introduction to the Center Management System

10 Press PAID OUT (4) to make a cash payment for vendors, a department, or for a league. Press VOID (5) to correct a transaction after finalizing the sale. Sale Modifier Keys %RZOLQJDQG%LOOLDUG.H\V The operator can control bowling and billiard operations using the bowling and billiard keys. Use the bowling and billiard keys with the payment and sale modifier keys when turning lanes or billiard tables on and off. Press SHOES (1) to rent shoes or billiard cues to customers. Press THRU (2) to indicate a range of lanes. Press LANE ON (3) to display the Check-In screen for bowling and billiards. Press RATE (4) to display and use special bowling rates. Press LEAGUE (5) to assign lanes to league bowlers, review the league schedule, and accept league payments. Press TOURN (6) to assign lanes and accept payment for a tournament. Press PREPAID (7) to accept payment for lanes or tables before the customer begins play or while the customer is playing. Press SHEET (8) to change the sheet number when turning lanes on or off or print a receipt on demand. Press PRACT (9) to turn the pinsetters and scorer consoles on in practice mode prior to league play. Press CORRECT SCORES (10) to display and correct bowler scores, print the scoresheet displayed on the Control Desk terminal, delete bowlers once their scores have been removed, and enter/change bowler names and handicaps. Chapter 1: Introduction to the Center Management System

11 Press PRINT SCORES (11) to print a scoresheet for bowlers up to two days after the game is bowled. Press SCORER (TV OFF) (12) to turn on scorer consoles and overhead displays and turn off the television and video displays. Press SCORER STATUS (13) to set a variety of options that affect lanes with scorer consoles. Press HOLD (14) to turn off the pinsetter and suspend the time of use for a lane when the customer is paying by the hour, turn on a lane that was shut off with the EMERG OFF key, and put a lane out of service. Press EMERG OFF (15) to turn off a pinsetter in an emergency. Press XFER (16) to transfer a bowler's score, time, or games to other lanes; transfer a frame score from one bowler to another; and transfer billiard tables. Press SHOW (17) to display a variety of information. Press LANE OFF (18) to display the Check-Out screen for bowling or billiards. Press TABLE (19) to display the Billiards Activity screen. Bowling and Billiard Keys Chapter 1: Introduction to the Center Management System

12 %RZOHU([SUHVV.H\V The operator can perform Bowler Express functions using the Bowler Express keys. See the Bowler Express System User's Guide for information on how to use BOWLER EXPRESS, CONCOURSE, LANE TERM, and TROUBLE CALL. 7\SLQJDQG&RQWURO.H\V The operator can type letters and numbers and move the cursor around using the Typing and Control keys. Press the typing keys (1) to type the letters needed to perform Control Desk operations. Press the number keys on the numeric keypad (2) to type the numbers needed to perform Control Desk operations. Press the arrow keys (3) to move the cursor without entering information. Press the backspace key (4) to erase characters. Press ENTER or RETURN (5) to enter information into the computer. In some cases, press ENTER to move the cursor down one line. Press RESET (6) to cancel an entry or transaction. Typing and Control Keys Chapter 1: Introduction to the Center Management System

13 2WKHU.H\V The operator can perform miscellaneous functions using the Other keys. Press HELP (1) to get a list of departments, special rates, and scorer status operations. Press MASTER RESET (2) to reset the screen and receipt printer after a power interruption. Press INTERCOM ON/OFF (3) to turn the intercom handset on and off when talking to bowlers at the scorer consoles. Press MESSAGE (4) to write and send messages to the overhead display and scorer console. Press TV (5) to send a television or video program to the overhead display. Press SPECIAL FUNCTION (TAB) key (6) to access setup procedures and management operations. Press OTHER FEATURES (7) to turn on a lane without erasing games in progress, enable or disable tournament view mode, and temporarily change the scorer console colors. Press SHIFT REPORT (8) to print and zero a report of the Control Desk activities. Other Keys Chapter 1: Introduction to the Center Management System

14 &DVK'UDZHU The Cash Drawer works like the drawer on a cash register. It opens and closes upon commands by the CMS.,QVWDOOD&DVK7UD\LQWKH&DVK'UDZHU 1. Press CASH to open the cash drawer. 2. Place the cash tray in the empty cash drawer with the bills section of the tray in the back. 3. Close the cash drawer. 2IILFH7HUPLQDO The Office Terminal is usually located in the bowling center's back office. The Office Terminal manages access to the Control Desk terminal and other terminals connected to the CMS. The Manager, Daily Reporting System operator, and League Record Service operator will use the Office Terminal to perform their tasks. 6FRUHVKHHW3ULQWHU The Scoresheet Printer enables the operator to print scoresheets for bowlers. The Scoresheet Printer should be checked to make sure it is operational at the beginning of each shift. Scoresheet Printer Chapter 1: Introduction to the Center Management System

15 1. Turn the POWER switch to the ON position. 2. Check the paper supply. 3. Make sure the printer is online. If you are unsure of how to do this, refer to the documentation supplied with your printer. 4. Print a test scoresheet: Type a lane number. Press PRINT SCORES. A list is displayed of all the scores bowled in the last 48 hours. Type 1 and press ENTER. The most recent scoresheet stored for the lane is displayed. Press P. Press RESET two times. If the print on the scoresheet is not dark and clear, refer to the printer manufacturer's manual for the procedures to change the ribbon. 5HFHLSW3ULQWHU The Receipt Printer is an optional piece of equipment and prints receipts for cash transactions. The Receipt Printer should be checked to make sure it is operational at the beginning of each shift. Receipt Printer 1. Turn the POWER switch to the ON position. 2. Check the paper supply. 3. Check whether or not the green light next to the ON LINE control is on. Press ON LINE to turn it on if the green light is not lit. Chapter 1: Introduction to the Center Management System

16 4. Print a test receipt. Press SHEET. The last cash transaction from that register is printed. If the print on the receipt is not dark and clear, refer to the Receipt Printer manual for the procedures to change the ribbon.,qwhufrp+dqgvhw The optional intercom can be used to communicate between the control desk and the scorer console. The control desk operator can place a call to or answer a call from the bowlers at the scorer console. Intercom Handset 3ODFLQJD&DOO 1. Lift the intercom handset. 2. Type the lane number. Press INTERCOM. To call a range of lanes (available only with Frameworx scorers): Type the beginning lane number. Press THRU. Type the ending lane number. Press INTERCOM. Press RESET. Begin speaking. 3. Replace the intercom handset when you are finished talking. 4. Press INTERCOM to turn off the intercom. Chapter 1: Introduction to the Center Management System

17 If you have Frameworx scorers and more than one control desk terminal, each terminal may use an intercom channel to talk to different lanes. Up to four intercom channels may be active at one time. $QVZHULQJD&DOO When a customer calls the control desk using the intercom, the monitor will display Intercom and the lane number where he or she is bowling. 1. Lift the intercom handset. 2. Press INTERCOM. Begin speaking. 3. Replace the intercom handset when you are finished talking. 4. Press INTERCOM to turn off the intercom. If more than one customer is trying to call the control desk, press INTERCOM when you are finished speaking to one customer and you will be immediately connected to the next call. The calls are answered in the order they are received. Chapter 1: Introduction to the Center Management System

18 Chapter 2: Cash Transactions &ORVLQJWKH6DOH NOTE: For a list of payment types and their numbers, from the Lane Status screen, press HELP, then PAYMENT TYPE. 1RQ&DVK3D\PHQW 1. Type the non-cash amount tendered. Press PAYMENT TYPE. 2. Type the number indicating the type of payment. Press ENTER. Repeat these steps for each additional payment other than cash. 3. If paying with some cash, type the amount of cash tendered. 4. Press CASH. 5. Close the cash drawer or press RESET. &DVK3D\PHQW 1. Type the cash amount tendered. 2. Press CASH. 3. Close the cash drawer or press RESET. 0DNLQJ&KDQJH After CASH is pressed, the cash drawer opens and the display shows the amount of change due to the customer. You may make change for the customer without a making a sale by simply pressing CASH at the Lane Status screen. Chapter 2: Cash Transactions

19 $'HSDUWPHQW6DOH 1. Type the price of the purchased item. 2. Type the letter indicating the department in which the sale was made. NOTE: If you need a list of the departments, press HELP after entering the amount of the item. The total cost and tax added, if applicable, are displayed on the Retail Sales screen. 3. Repeat steps 1 and 2 to enter additional department sales. 4. Close the sale. Within a bowling transaction: 1. Type the price of the purchased item. 2. Press DEPT and then type the letter indicating the department in which the sale was made. NOTE: If you need a list of the departments, press HELP after entering the amount of the item. The total cost and tax added, if applicable, are displayed on the Retail Sales screen. 3. Repeat steps 1 and 2 to enter additional department sales. 4. Close the sale. NOTE: An incorrect sale can be canceled at any time before CASH is pressed by pressing RESET. See the manager to correct an incorrect sale after CASH is pressed or to remove tax from a sale. Chapter 2: Cash Transactions

20 'LVSOD\LQJ%RZOLQJ&HQWHU'HSDUWPHQWV A list of the bowling center's departments with their corresponding letters and tax rates can be displayed at the control desk. 1. Press HELP. 2. Press DEPTS. The department name, letter, tax rate, and an indication as to whether or not tax is included in or added to the price of department items. 3. Press RESET to return to the Lane Status screen. 6KRH5HQWDO Shoes can be rented at one of three preset prices and may be included as part of a department sale, or on an open bowling transaction. 1. Type the number of pairs of shoes being rented, up to 20. Press SHOES. 2. Continue pressing SHOES until the correct price is charged. 3. Repeat steps 1 and 2 to rent additional pairs of shoes. 4. Close the sale. If included with a Pay By Bowler transaction: 1. Select the Pay By Bowler position and press ENTER. 2a. Press SHOES, then THRU. This will assign a single pair of shoes, at the standard rate, to a single Pay By Bowler person, when the revenue will be collected after the bowling is completed. 2b. For prepaid shoes, press the number of pairs of shoes being rented and press SHOES. Continue pressing SHOES until the correct price is charged. 3. Close the sale. Chapter 2: Cash Transactions

21 &DVKD&KHFN You may cash a check for a customer without making a sale. 1. Type the amount of the check. Press CASH. 2. Type your password, if needed. Press ENTER. 3. Enter the number that represents a check payment type. Press ENTER. 4. Press CASH to confirm the transaction. 5. Make change for the customer. 3DLG2XW5HIXQG&DVK The operator may pay out or refund cash for the following reasons. Simply taking cash from the drawer (i.e. to pay a vendor). Taking cash from the drawer and attributing it to a specific department. Refunding a department, shoe rental, or league payment transactions. 3D\2XW&DVKIURP'UDZHU 1. Press PAIDOUT key. 2. Press Type password if necessary. 4. Press ENTER. 5. Type in the amount of payment and press ENTER. 6. Press CASH. 3D\2XW&DVKIURPD'HSDUWPHQW 1. Press PAIDOUT key. 2. Press Type password if necessary. 4. Press ENTER. 5. Type in the amount of payment. 6. Press the department letter. 7. Press CASH. Chapter 2: Cash Transactions

22 5HIXQGD'HSDUWPHQW6DOH 1. Press PAIDOUT key. 2. Press Type password if necessary. 4. Press ENTER. 5. Type in the amount of refund. 6. Press the department letter. 7. Press CASH. 5HIXQGD6KRH5HQWDO 1. Press PAIDOUT key. 2. Press Type password if necessary. 4. Press ENTER. 5. Press the quantity of the shoes to be refunded. 6. Press the SHOE key. 7. Continue pressing SHOES until the correct rate is used. 8. Press CASH. 5HIXQGD/HDJXH3D\PHQW 1. Press PAIDOUT key. 2. Press Type password if necessary. 4. Press ENTER. 5. Type the league number and press ENTER. 6. To refund a series of games, type the number of series to be refunded. Press S. OR To refund a number of games, type the number of games to be refunded. Press GAMES. OR To refund league lineage (flat fee), type the amount of the refund. Press L. Chapter 2: Cash Transactions

23 OR To refund other fees, type the dollar amount of the refund. Press O. OR To refund a prize fund, type the dollar amount of the prize fund to be refunded. Press P. 7. Press CASH. 9RLGLQJ Should the Control Desk operator make a mistake during a transaction, the VOID key should be used to correct it. Voids may be used with departments, leagues, tournaments, or shoes. 1. Press VOID. 2. Type password if necessary. 3. Press ENTER. 4. Repeat the mistaken transaction to be voided. 5. Make the transaction as originally intended. NOTE: Bowling transactions cannot be voided at the Control Desk. Please see your manager. Chapter 2: Cash Transactions

24 Chapter 3: Open Play The bowling center may offer the customer a choice of various methods of payment. The customer may be able to have prepaid or postpaid bowling; time or game bowling; special rates for specific bowlers, events, and times of day; supported and unsupported league bowling; tournament bowling; and organized open play bowling. The steps for turning lanes on and off, monitoring the lanes, and accepting payments varies slightly, depending on the method of payment. Open Play is available to bowlers when the lanes are not being used for leagues or tournaments. Bowlers come in and bowl for a period of time or number of games and either prepay or postpay for the bowling. :DLWLQJ/LVW If the bowling center is experiencing a busy period, a waiting list can be created to manage the waiting customers. Up to 252 parties of 12 bowlers per lane can be put on a waiting list. Bowlers who have been entered into the Open Play program may have their names sent to the scorer through the waiting list for automatic updating. If the names are not sent to the scorer automatically, the scores will have to be processed manually, into an Open Bowling file. NOTE: Only complete games are updated into the Open Play program. A game is considered complete when the tenth frame is bowled for all bowlers. You may bring up the waiting list using the bowler's Open Play card (if a magnetic card reader is available). Once the waiting list is displayed, other bowlers' names may be added. If no magnetic card reader is available, press W for Waiting List at the Lane Status screen. &UHDWHD:DLWLQJ/LVW At the Waiting List: 1. Press A to Add a Party to the list. 2. Type the party name. Press ENTER. 3. Type the number of bowlers in the party. Press ENTER. 4. If your center has multiple scorer types, use the arrow keys to highlight the type of scoring unit available. Press ENTER. Chapter 3: Open Play

25 5. Use the arrow keys to highlight any of the center services for this party. Press ENTER after each service needed is highlighted. Press ENTER SCREEN to proceed to the Bowler Entry screen. 6. Enter the bowler names. For a bowler with an Open Play card: Slide the card through the card reader. For bowlers in the Open Play program: Type the Bowler's ID. Press ENTER. Select a preset bowling rate or press ENTER to default to the Adult bowling rate. Press ENTER. For all other bowlers: Type the Bowler's name. Press ENTER. Select a preset bowling rate or press ENTER to default to the Adult bowling rate. Press ENTER. Repeat these steps for each bowler in the party. Enter up to 12 bowlers per lane or 24 bowlers per crosslane pair. The information will be sent to the selected scorer consoles when the lanes are turned on. 7. Make changes to the settings, if needed. Press GAME to set the special game information regarding No Tap values and Free Strike Frames. For No Tap values, type the number of pins that must be bowled over for a strike. Press ENTER. For Free Strike Frames, type the number of the frame and press ENTER in each field a free strike will be given. There is a maximum of six free strikes per game. Press XFER to alter the lineup order. Use the arrow keys to move the highlight bar to the item to be moved. Press XFER. Use the arrow keys to move the highlight bar to the place the item should be moved to. Press XFER. Chapter 3: Open Play

26 8. Press ENTER SCREEN to save the names and settings. 9. Press RESET to exit and return to the Lane Status screen. &KDQJH3DUW\,QIRUPDWLRQRQWKH:DLWLQJ/LVW 1. Press W for Waiting list. 2. Press C to change an entry. 3. Type the waiting list group number. Press ENTER. 4. Use the arrow keys to move the highlight bar to the item to be changed. Type the change. Press ENTER. 5. To make changes to the names and special game information, press ENTER SCREEN. Use the arrow keys to move the highlight bar to the item to be changed. Type the change. Press ENTER. 6. Press ENTER SCREEN to save the changes. 7. Indicate whether or not the bowler information displayed on the screen is correct. If so, press ENTER SCREEN, otherwise C to make changes. 8. Press RESET to exit and return to the Lane Status screen. 'HOHWHD3DUW\)URPWKH:DLWLQJ/LVW 1. Press W for Waiting List. 2. Press D to Delete an Entry. 3. Type the party number to be deleted. Press ENTER. 4. Press Y or N to indicate whether or not you are sure you want to delete this entry. 5. Press RESET to exit and return to the Lane Status screen. Chapter 3: Open Play

27 0RYHD*URXSWRWKH(QGRIWKH:DLWLQJ/LVW 1. Press W for Waiting List. 2. Press M to Move an Entry. 3. Type the party number to be moved. Press ENTER. The party automatically moves to the end of the list. 4. Press RESET to exit and return to the Lane Status screen. 'LVSOD\$PRXQWV2ZHG 1. Press SHOW. 2. Press CASH. 'LVSOD\WKH7LPH%RZOLQJ0LQLPXP&KDUJH 1. Press SHOW two times. The minimum time charge is the first entry on the Misc Info screen. 2. Press RESET to exit and return to the Lane Status screen. 7KH/DQHV The lanes must be turned on before bowlers can begin open play. This section includes step-by-step instructions for: Turning On a Lane Adding Games, Frames, or Shoes Collecting a Partial Payment Turning Off a Lane Changing from Crosslane Play to Single Lane Play Changing from Single Lane Play to Crosslane Play Activating BowlerTrack and Instant Replay Activating Automated Bumpers Chapter 3: Open Play

28 7XUQ2QD/DQH 1. Type the numbers of the lanes you are turning on. You may type the lane numbers for a single lane, lane pair, or a range of lanes. For a range of lanes: Type the beginning lane number. Press THRU. Type the ending lane number. 2. Press LANE ON. The lanes are turned on with default settings. 3. Change the default settings, if needed. To change the rate: Press one of the pre-programmed rate keys (Junior, Senior, Rate B, etc.) or Press RATE and type a special rate number or one of the following letters. T = timed bowling G = game bowling P = pay by bowler To view a list of special rates, press RATE followed by HELP. If you are using the Pay by Bowler rate: Type the bowler s lineup number. Press ENTER. Type the Bowler's ID number or bowler's name. Press ENTER. Select a different bowling rate, if applicable. Press SHOES, then THRU to assign a pair of rental shoes, at the standard rate, but are not receiving any payment for the rental at this time. Repeat these steps for each bowler in the party and each rate being used. To select Special Games, press GAMES repeatedly until the desired game is displayed. To activate Instant Replay, press I. To activate BowlerTrack, press B. To activate Automated Bumpers, press W. Chapter 3: Open Play

29 To change the sheet number: Press SHEET. The current number increases by one each time SHEET is pressed. The sheet number can also be changed by typing in the required number and pressing SHEET. To enter a shoe rental (except for Pay By Bowler): Type the number of pairs of shoes. Press SHOES. To assign names to the scorer console from the waiting list (except for Pay By Bowler): Press W. The first group on the waiting list is displayed. If you want to assign a different group, press W until the correct group is displayed, or use the left and right arrow keys to move through the groups on the waiting list. To assign names directly to the scorer consoles (except for Pay By Bowler): Press Ø (zero). Press W. Type the bowler's ID number or the bowler's name. Press ENTER. Select a preset bowling rate or press ENTER to default to the Adult bowling rate. Press ENTER. Repeat these steps for each bowler in the party. When all the names have been entered, press ENTER SCREEN two times. To cancel transferring names to the scorers, press RESET. To enter sales transactions for open departments: Type the amount of the sale. Press DEPT. Press HELP to display a list of departments and assigned letters, if needed. Press the open department letter. Chapter 3: Open Play

30 4. Turn on the lane: For prepaid games using the rate displayed in the RATE box: Type the number of games to be bowled. Press PREPAID. Close the sale. For prepaid games using more than one rate or changing the rate: Type the number of games to be bowled. Press a specific rate key or a two-digit special rate, and then the RATE key. Repeat these steps for each different rate. Close the sale. For prepaid time: Type the number of minutes to be bowled. Press PREPAID. Close the sale. For postpaid games and time: Collect the amount due from shoe rental or department sales. Close the sale. Press LANE-ON if no money is due. $GG*DPHV)UDPHVRU6KRHVWRD/DQH 1. Type the lane numbers. Press ADJUST. For Pay by Bowler, enter the player's position number. Press ENTER. To add games: Type the number of games to be added. Press the specific rate key or a two digit special rate number. To add frames: Type the number of frames to be added. Press F. NOTE: Added frames are provided free of charge to the customer. Add frames to the lane if a prepaid lane is turned off prematurely. To add shoes: Type the number of pairs of shoes to be added. Press SHOES. Chapter 3: Open Play

31 To add charged time: Type the number of minutes to be added. Press PREPAID. NOTE: Additional prepaid time can only be added at the rate the lane was issued, or at a free special rate. To add free time: Type the number of minutes to be added. Press RATE. Press HELP. Type the number of the special rate to be used. Press ADJUST. 2. Close the sale. &ROOHFWD3DUWLDO3D\PHQW([FHSWIRU3D\%\%RZOHU 1. Type the lane numbers. Press ADJUST. 2. Type the number of games or minutes being paid for. Press PREPAID or a rate key. 3. Close the sale. 7XUQ2IID/DQH For prepaid games, time, and Pay By Bowler: The lanes will turn off automatically when the customer has finished bowling. If the customer quits bowling before the prepaid games or time is used: 1. Type the lane numbers. Press LANE-OFF. For Pay by Bowler: Type the bowler's position number. Press ENTER. 2. Determine the customer s refund. If the bowling center provides its customers with refunds: Press CASH. The change box is highlighted and the amount of refund due is displayed. The lane turns off automatically. If the bowling center provides its customers with refunds and the members of the bowling party were charged at different rates: Type the number of games charged at the same rate. Chapter 3: Open Play

32 Press the specific rate key. Repeat for each rate used. Press CASH. If the bowling center does not provide its customers refunds: For prepaid games: Type the number of games displayed in the payment box. Press GAMES. Press LANE-OFF. Repeat these steps for each bowler in Pay by Bowler. For prepaid time: Press 0 (zero). Press ADJUST. If necessary, type your password and press ENTER. Press LANE-OFF. For postpaid games and time: 1. Type the lane numbers. Press LANE-OFF. In postpaid games, if there is no activity on the lane for two or more minutes before it is turned off: Type Ø (zero). Press GAMES. Press LANE-OFF. You may change some of the options before closing the sale. See step 3 in Turn On a Lane. Out of the total number of games, you may charge each customer a different rate for the games he or she played. For example, if a senior citizen, adult, and junior play a total of nine games, you may charge three games at the senior rate, three games at the adult rate, and three games at the junior rate. 2. Close the sale. Repeat for each Pay by Bowler. Chapter 3: Open Play

33 &KDQJLQJIURP&URVVODQH3OD\WR6LQJOH/DQH3OD\ CMS automatically turns on two lanes in crosslane play. Brunswick recommends that the lanes be changed only for postpaid games or time. 1. Press SCORER STATUS. On the Scorer Status screen, a C is listed next to the lanes currently in crosslane play. NOTE: Press HELP to display the Scorer Status Help screen. Press RESET to return to the Scorer Status screen. 2. Type the lane numbers to be changed to single lane play. 3. Press letter O. On the Scorer Status screen, an O is listed next to the lanes in single lane play. 4. Press RESET to exit to the Lane Status screen. &KDQJLQJIURP6LQJOH/DQH3OD\WR&URVVODQH3OD\ Brunswick recommends that this change only be made for postpaid games or time. 1. Turn on a second lane, if necessary. If the first lane in the bowling center is an odd number, the lane pair must begin with an odd number. If the first lane in the bowling center is an even number, the lane pair must begin with an even number. 2. At the Lane Status screen, press SCORER STATUS. On the Scorer Status screen, an O is listed next to the lanes currently in single lane play. NOTE: Press HELP to display the Scorer Status Help screen. Press RESET to return to the Scorer Status screen. 3. Type the lane numbers to be changed to crosslane play. 4. Press C. On the Scorer Status screen, an O is listed next to the lanes in single lane play and a C is listed next to the lanes in crosslane play. 5. Press RESET to exit to the Lane Status screen. Chapter 3: Open Play

34 $FWLYDWLQJ%RZOHU7UDFN,QVWDQW5HSOD\DQG$XWRPDWHG%XPSHUV See the following steps to activate BowlerTrack, Instant Replay and Automated Bumpers after the lane has already been turned on. Pay By Bowler: 1. Type the lane number. 2. Press ADJUST. 3. Type the bowler's sequence number. 4. Press ENTER. 5. Press the letter B and/or I. 6. Repeat steps 3 through 5 for each bowler who needs activation. 7. Press ADJUST. All Other Open Bowling Modes: 1. Type the lane number. 2. Press ADJUST. 3. Press the letter B and/or I. 4. Press ADJUST. To turn on Automated Bumpers after the lane has already been turned on: 1. Type the lane number. 2. Press ADJUST. 3. Press the UP arrow. 4. Press ENTER. Chapter 3: Open Play

35 Chapter 4: League Bowling Leagues are groups of bowlers who bowl at regularly scheduled times. The bowling center may serve two types of leagues supported leagues and unsupported leagues. You may display the scheduled leagues list to know what leagues are bowling, when they are bowling, the league number, assigned lanes, and whether the league is supported or unsupported. 'LVSOD\WKH6FKHGXOHG/HDJXH/LVW 1. Press SHOW. 2. Press LEAGUE. Continue to press LEAGUE to scroll through the league schedule for the week. 3. Press RESET to return to the Lane Status screen. 6XSSRUWHG/HDJXHV8QVXSSRUWHG/HDJXHV Supported leagues use League Record Service to manage the league. The CMS transfers each team's lineup to the scorers and the scorers transfer the bowler's scores to the CMS to update the league's standings and schedule the next week's lineup. 7XUQ2Q/DQHVIRUD6XSSRUWHG/HDJXH 1. Type the lane numbers. Type the beginning number of the group of lanes the league is using. Press THRU. Type the ending number of the group of lanes the league is using. If the lanes to be used are divided, repeat steps 1-7 for each group of lanes. 2. Press LANE-ON. 3. Type the league number. Chapter 4: League Bowling

36 4. Press LEAGUE. The league number is displayed in the RATE box. If the league number was not defined in the League Program, the "LEAGUE XXX IS NOT DEFINED" message is displayed. Ask the Manager for assistance. The Check-In screen displays the league's practice time, if defined, the current week number, the league's assigned lanes, and the current team assignments. 5. Verify the week number. If the week number is incorrect: Type the correct week number. Press W. 6. Change the team lane assignments, if necessary. NOTE: If any of the lane numbers do not have a team assigned to it, then that is an indication that either you entered the wrong lane numbers in step 1, or that you plan on using lanes that are not normally assigned to this league. Type the lane number to be assigned. Press ENTER. Type the team number for this lane. Press ENTER. If you are changing the existing team lane assignments, press ENTER to skip lanes that have the correct team assignments. Press SHOW to list any teams that have not yet been assigned. Repeat for all teams. 7. Press SCORER (TV OFF) to provide bowlers access to the lineups and turn on the scorers. 8. Start the practice time. Type the league lane numbers. Press PRACT. 9. If the amount of practice time was not defined in the league or the bowling center does not have scorer consoles, start the series manually. Type the league lane numbers. Press LANE ON two times. If a league bowler has pre-bowled the series or will make it up at a later time, change the bowler's status at the scorer console to "absent." Chapter 4: League Bowling

37 If a team forfeits a series, change the forfeiting team's status at the scorer consoles to "absent." The opposing team can bowl the series as usual. If a team is going to make up today s bowling at a later date, remove all of the bowlers on the team at the scorer. 7XUQRQWKH/DQHVIRUDQ8QVXSSRUWHG/HDJXH 1. Type the lane numbers. Type the beginning number of the group of lanes the league is using. Press THRU. Type the ending number of the group of lanes the league is using. If the lanes to be used are divided, repeat steps 1-5 for each group of lanes. 2. Press LANE-ON. 3. Type the league number. 4. Press LEAGUE. The league number is displayed in the rate box. The practice time, if available, is displayed at the top of the screen. If the league number is not defined, see the Manager for instructions. 5. Press SCORER (TV OFF) to turn on the scorer consoles and allow the bowlers to enter the lineups. 6. Start the practice time. Type the league lane numbers. Press PRACT. 7. If the amount of practice time was not defined in the league or the bowling center does not have scorer consoles, start the series manually. Type the league lane numbers. Press LANE ON two times. Chapter 4: League Bowling

38 3UH%RZOLQJRU0DNH8S*DPH%RZOLQJ League rules may permit bowlers to pre-bowl games they are unable to bowl with their league or make-up games when they do not bowl their regularly scheduled match. To turn on the lanes for Pre-Bowling or Make-Up Game Bowling, follow the procedures for turning on lanes for an unsupported league. At step 3: Type the League Number, type the number for Pre-Bowling/Make-up Game Bowling, as the operator previously defined it in LRS. 7XUQLQJ2II/HDJXH/DQHV The lanes can turn off either automatically or manually. The automatic turn off times are set by the bowling center and after the pre-determined amount of time expires, the pinsetters and scorer consoles will turn off. If the pinsetters and scorer consoles are not set to turn off, or if the lanes are needed by other bowlers before the turn off time expires, the lanes can be turned off manually at the Control Desk. The lanes must be turned off in pairs or multiples of pairs. 1. Type the lane numbers: Type the beginning lane number Press THRU Type the ending lane number 2. Press LANE OFF. The Check-Out screen is displayed showing the total number of games bowled. 3. Check the lane number assignments listed in the top left corner of the screen to make sure the correct lane pair will be turned off. 4. Press LANE OFF. The scorer consoles turn off. The cash drawer does not open. $FFHSWLQJD/HDJXH3D\PHQW Leagues may pay their bowling charges at any time, not just at the end of the series. There are three types of payments: 1. Guaranteed Lineage Payment. Guaranteed leagues pay the same amount of money each week, no matter how many games or series were bowled. 2. Per-Game Payment. Leagues pay for each game bowled. 3. Per-Series Payment. Leagues pay for each series bowled. Chapter 4: League Bowling

39 *XDUDQWHHG/LQHDJH/HDJXH3D\PHQW 1. Type the league number. Press LEAGUE. The last payment made, amount paid, and amount due is displayed. To adjust the amount owed: Type the correct lineage rate. Press L. To adjust other items: Type the correct amount. Press the letter O. To adjust the prize fund amount: Type the correct amount. Press P. 2. Close the sale. 3HU*DPH/HDJXH3D\PHQW 1. Type the league number. Press LEAGUE. The last payment made and amount paid is displayed. 2. Type the number of games being paid for. Press GAMES. To adjust other items: Type the correct amount. Press the letter O. To adjust the prize fund amount: Type the correct amount. Press P. 3. Close the sale. Chapter 4: League Bowling

40 3HU6HULHV/HDJXH3D\PHQW 1. Type the league number. Press LEAGUE. 2. Type the number of bowlers being paid for. Press S. The amount of lineage due is displayed. To adjust for other items: Type the correct amount. Press the letter O. To adjust the prize fund amount: Type the correct amount. Press P. 3. Close the sale. $FWLYDWH,QVWDQW5HSOD\$IWHU/DQHV+DYH%HHQ,VVXHG 1. Press SCORER STATUS. 2. Press lane number, THRU, lane number. 3. Press K. 4. Press 1, then ENTER. 5. Press RESET. $FWLYDWH%RZOHU7UDFN$IWHU/DQHV+DYH%HHQ,VVXHG 1. Press SCORER STATUS. 2. Press lane number, THRU, lane number. 3. Press K. 4. Press 5, then ENTER. 5. Press RESET. Chapter 4: League Bowling

41 $FWLYDWH$XWRPDWHG%XPSHUV$IWHU/DQHV+DYH%HHQ,VVXHG 1. Press SCORER STATUS. 2. Press lane number, THRU, lane number. 3. Press (). 4. The prompt ENABLE BUMPERS - LIFT THE BUMPER FOR EVERYONE is displayed. a. Enter Y and press ENTER to enable Automated Bumpers for each bowler. b. Enter N and press ENTER to make Automated Bumpers available on the selected lane or lane range. NOTE: Automated Bumpers must be enabled individually by bowler at the scorer when Item B is chosen. 5. Press RESET. Chapter 4: League Bowling

42 Chapter 5: Tournament Bowling Tournament Bowling is a series of games participants bowl in to win a championship. Leagues, product developers, and other organizations often sponsor these events. 7XUQ2Q/DQHVIRUD7RXUQDPHQW 1. Type the lane numbers for this bowling event and squad number. Type the beginning lane number. Press THRU. Type the ending lane number. If the lanes to be used are divided, repeat steps 1-6 for each group of lanes. 2. Press LANE ON. 3. Type the tournament number. 4. Press TOURN. If the tournament was not defined in the Tournament program, the "TOURNAMENT XX CANNOT BE ACCESSED" message is displayed. Ask the Manager for assistance. 5. If necessary, select the type of bowling event for this tournament. Press ADJUST to move the highlight bar to the correct bowling event. The highlighted box moves from event to event each time ADJUST is pressed. The type of event is displayed in the RATE box instead of LG. TT = Tournament Team TD = Tournament Doubles TS = Tournament Singles 5. If the tournament is set up with squads, type the squad number. Press S. 6. If the tournament is set up with multiple series, type the series number. Press N. Chapter 5: Tournament Bowling

43 NOTE: If the lanes are being turned on in the middle of a series, type the number of the next game in the series. Press GAMES. (Be careful, there are no screen prompts for this!) 7. Press SCORER (TV OFF). The scorer consoles turn on and the lanes are put on hold. Tournament players can check the lane lineups for accuracy. 8. Start the practice time. Type the lane numbers. Press PRACT. 9. Start the tournament series. If the tournament has a preset practice time, the scorers will automatically start the tournament series after the practice time expires. For centers without preset practice times: Type the lane numbers. Press LANE ON twice. 7XUQ2II7RXUQDPHQW/DQHV 1. Type the lane numbers. Type the beginning number of the group of lanes being used. Press THRU. Type the ending number of the group of lanes being used. 2. Press LANE OFF. The Check-Out screen is displayed showing the total number of games bowled. 3. Check the lane number assignments listed in the top left corner of the screen to make sure the correct lane pair will be turned off. 4. Press LANE OFF. The scorer consoles turn off. The cash drawer does not open. 7RXUQDPHQW3D\PHQW 1. Type the tournament number. Press TOURN. 2. Type the amount of the tournament cost. Press ENTER. 3. Close the sale. Chapter 5: Tournament Bowling

44 Chapter 6: Miscellaneous/Lane Control Desk Functions The control desk operator can control the lanes using the CMS. Control options include: Putting a lane on hold. Assigning new bowlers to a lane before collecting payment from the original bowlers (Held Party). Turning a lane off in an emergency. Using the manual lane control panel. Handling transactions with manual operations. Changing scorer status options. Transferring bowlers to other lanes. /DQH+ROG If there is a need for bowlers to stop bowling for a while, the lanes can be put on hold so that prepaid or postpaid time is not charged. The scorers will remain turned on, but the pinsetters will turn off. Time does not begin accumulating again until the lane is taken off hold. 3XWD/DQHRQ+ROG 1. Type the lane numbers to be put on hold. You may type the lane numbers for a single lane, lane pair, or a range of lanes. For a range of lanes: Type the beginning lane number. Press THRU. Type the ending lane number. 2. Press HOLD. Chapter 6: Miscellaneous Lane/Control Desk Functions

45 7DNHD/DQH2II+ROG 1. Type the lane numbers to be taken off hold. You may type the lane numbers for a single lane, lane pair, or a range of lanes. For a range of lanes: Type the beginning lane number. Press THRU. Type the ending lane number. 2. Press HOLD. +HOG3DUW\ Lanes can be turned off and reassigned to a second party before accepting payment from the original group of bowlers. The lanes cannot be returned to the original bowlers once the payment is put on hold. If the original bowlers would like to keep bowling, they will need to pay for their original games or time and be reassigned to other lanes. 7XUQ2II/DQHVIRU2ULJLQDO%RZOLQJ3DUW\+HOG3DUW\ 1. Type the lane numbers. Press LANE OFF. 2. Press HOLD. The lane numbers will flash until payment is received from the original bowlers. 7XUQ2Q/DQHVIRU6HFRQG3DUW\ 1. Type the lane numbers. 2. Press LANE ON. 3. Proceed with the step-by-step instructions in the Lanes On section of this manual. Chapter 6: Miscellaneous Lane/Control Desk Functions

46 3D\PHQWIURP2ULJLQDO%RZOHUV+HOG3DUW\ 1. Type the lane numbers. 2. Press LANE OFF. 3. Proceed with the step-by-step instructions in the Lanes Off section of this manual. NOTE: Payment must be received from the original bowlers before the second party can check out. (PHUJHQF\/DQH2II In an emergency, lanes can be turned off without affecting the lane charges. Only one lane of a pair should be selected, but this will always place both lanes of the pair in Emergency Off. 1. Type a lane number. 2. Press EMERG OFF. /DQH2Q$IWHUDQ(PHUJHQF\ 1. Type the lane numbers. 2. Press HOLD. The lane returns to active status. 0DQXDO/DQH&RQWURO3DQHO The pinsetters can be turned on and off manually with the manual lane control panel in the event there are communication problems between the lanes and the system computer or if the CMS is not working. The scorers can be placed into a manual scoring mode. To manually turn on the pinsetters: 1. Push the lane toggle switch to ON. To manually turn off the pinsetters. 1. Push the lane toggle switch to OFF. Chapter 6: Miscellaneous Lane/Control Desk Functions