1 DuraFon PRO Quick Reference Sheet RMA requests go to support section on or EnGenius technical support is x 815 TIPS Customize the display on the handset: It is recommended that you customize the name of each handset to match the user s name and/or extension it is wired to. Press menu, 5, 5, 1, then add your custom display name. How to transfer a call to a different PBX extension: For most PBX systems, while on the call, press the green TALK button (FLASH), then dial the extension, then press END to complete the transfer. For Nortel PBX s press FLASH + Star (*) 70 + extension + END. Programming a handset to use one specific port, so it has its own extension on the PBX system: See ref #7, or ref #8. Ref #8 is preferred for single base station applications. How to turn off line detection (if getting NO LINES AVAIL or NO CONNECTION prompts): From an admin handset (ID10 or 11), press MENU, 9,1 (choose base 00-07) primary base is 00, press 3 for line det., then select OFF. No lines avail may also mean your line port dedication is incorrect (see Ref #7). How to disable headset broadcast control (v2): If plugging in a headset causes the phone to go into broadcast mode, you will need to turn this feature OFF (feature only available with call control type headsets). To disable this feature press Menu, star, star, pound, 00, then press 6 (Earphone Btn) and turn it OFF and SAVE. How to put a handset in RSSI test mode: Must be v2 handset. Press Menu, star, pound, pound, star, enter base #, then press 1 (BER), then press star. -80dBm is good. -90dBm is on the edge, any weaker will result in poor signal condition. See the RSSI instruction sheet for more info. Search keyword RSSI on our website. How to turn up the earpiece volume in handset: See reference #12. How to turn up/down microphone sensitivity in handset: See reference #12. How to make internal audio adjustments: See reference #12. BASIC TROUBLESHOOTING If you encounter any issues with the system, do a POWER RESET on both handset(s), and base station. If the system still isn t working correctly, try resetting the handset and if needed, the base station. NOTE: Resetting a handset will cause you to lose registration and all stored information. Resetting the base station will cause loss of any special settings such as line dedication, if programmed. Ref #1 Registering a handset: NOTE: With the PRO system you must register all handsets to the first (primary) base unit (base id 00), and add bases after with an administrative handset (Ref #5). First POWER-UP the base station for at least 5 seconds. Find the REGISTER BUTTON near the antenna connection (blue button labeled as REG). Press the REG button and hold it until all line lights illuminate. Once the lights are on, you can now let go. Now grab the handset you want to register and press MENU 6, 1. The display will say Register and then the new ID. The ID of the handset starts at 10, and will up from there. Up to 90 handsets can be registered. ID 10 and 11 are Administrative handsets. These handsets have administrative capability, which allows for dedicating phone lines to specific handsets, turning the auto attendant on or off, and to clear or assign IDs to other handsets etc. If you lose both admin handsets, you will need to RESET the base and register all handsets over again. 1
2 Ref #2a Resetting a handset (version 1 ser# or lower): PRESS MENU, 5, star, then 1 (clear all), then power recycle. Ref #2b Resetting a handset (version 1.5 or v2 serial # or higher): PRESS MENU, * # # *, then *, then 1 (Clear all), then press OK, then power cycle. Ref #3 Deregistering a handset: Same procedure as Ref #1, except press menu 6, 2 instead of menu 6, 1. Keep in mind, deregistering a handset is not required to register a handset so if you have a handset that already has a registration ID but is not communicating with the base, go ahead and register it again (it will override any previous registration information with a new registration ID). If you need to bring back a specific handset ID number (typical issue when getting back a handset after repair) see Ref #11. Ref #4 Base station won t go into registration mode or won t register a handset: Note, only a primary base (base ID00) allow handsets to register to it. Troubleshooting steps: First do a power cycle on the base station. Next remove telephone lines (so there is no chance of incoming calls to interrupt the process). At this point try and register the handset again. If you are still unsuccessful, you may want to RESET the base station. Only RESET the base if other handsets can no longer communicate to the base as well. If other handsets still communicate to that base, the problem may be with that specific handset. Ref #5 Adding additional base stations: All base stations out of the box start off as a primary base so your first step is to RESET the base station you want to add as a secondary base (see ref #6). Next, press the REG button until all four line lights light up. Now from an admin handset (ID10 or 11) press MENU 8, 1 (add base), and then choose 01 through 07. You can have up to 8 base stations. It is recommended to label them. Note that only base ID00 will accept handsets to register to it (the primary base unit). After adding the base station, you will likely need to go to ref #7 to line dedicate the ports to specific handsets. Ref #6 Resetting the base station: First POWER-UP the base station for at least 5 seconds. Locate the RESET button near the base station s antenna connection. It s the very small button labeled RST. Now use a pen or paperclip to press and hold this button down until line 1 and line 2 line lights light up. After they flash, you can let go. Next power cycle the base station by simply removing power and then powering it back on. The base station is now reset (registration will now start at ID10 again). 2
3 Ref #7 Assigning a handset to a specific base and line port of that base (Multi-Base application): NOTE: By default, all lines ring all handsets, and all handsets have access to all lines. To line dedicate a handset to a specific port, do the following: 1) With an admin phone (ID 10 or 11), press MENU, 9, 2 (line settings), base 00 (or 01-07), then 2 (line dedicate). 2) The screen will display: Select L1: All handsets. You can move the arrow up/down to select lines 1-4 at this menu. To continue with L1, PRESS OK to get to the next screen Line Dedicate. Choose the extension (handset ID), or group you wish to dedicate L1 to. Continue by going back to do lines 2-4. NOTE: If you reset the base (the tiny button next to the REG button) you will erase all registration and administrative changes including line dedication. Removing power does not lose settings. NOTE: If you wish to dedicate more than one handset to a line, you must use grouping instead (see Ref #8). See diagram below. This shows how to set up 2 bases and 8 handsets, each handset with their own dedicated port. The same process can be used to configure up to 8 bases and 32 line ports. Recommended base station antenna separation is at least 5 feet with DuraFon PRO V2 product (no longer 30 feet as with V1). If external antennas are used, it s the antennas (not the base stations) that would require this separation). 3
4 Ref #8 Assigning a line port to a group (so more than one handset can share a port): NOTE: By default, all lines ring all handsets, and all handsets have access to all lines. You will need to program the base station so lines are to groups only. Then only handsets of that group see those lines accordingly. NOTE: The DuraFon PRO system supports up to 7 groups. If multiple bases are used, you can mix line port dedication where some ports are individual handset ID s (ref #7) and some are group dedication (like below). See diagram below. NOTE: Out of the box no handsets are part of any groups. You must add groups to each and every handset accordingly. No lines will be available until they are in one of these groups. To add a handset to a group, press 2, then press ADD. Press 01 for group 1, or 02 for group 2 etc. With grouping you can remove or add lines (groups) to handsets individually at any time. Ref #9 Turning on the Broadcast through a port feature: (available for lines 3 and 4 only): With an administrator handset (ID 10 or 11), PRESS MENU 9, 2, then choose the base station ID (primary base is 00, and additional bases are from 01-07), then CHOOSE 1. You will then have the choice to turn on line 3, or line 4 broadcasting. Choose the line. Now you have the choice to enable the feature itself and also turn on or off the automated greeting. Choose accordingly. Do a test call to confirm settings. Note a broadcast ID can be an individual handset ID or group ID. When a port is changed to a broadcast port, it can no longer be used for normal inbound or outbound use. 4
5 Ref #10 Adding a handset to a group: On each handset, to add it to a group, or groups, press MENU 5, 2, then ADD. You can have up to 7 groups. Group IDs are from 01 through 07. Ref #11 Recovering the original handset ID after having a phone repaired: All handsets returned for repair must be registered to the EnGenius repair dept. test base station. This causes your handset lose registration to your base station. Unless you deregistered the handset from your base station prior to sending it to EnGenius, your base station is thinks that handset ID still exists. For example, if you have four (4) handsets registered as ID 10, 11, 12, and 13 and you send in Handset 12 for repair. When you reregister it, you will get ID 14 because it thinks 12 is in use. To get your handset registration back to ID 12 you must erase the base station information for handset 12. To erase a registration ID that is stored by the base station, get an administrative handset (ID 10 or 11) and press Menu 9, 1, then choose base number (00), then choose 4 (clear hs). Now enter in the handset ID you want to restore. In our example it would be extension ID 12. Now ID12 is clear and available as the next registration ID. The base unit gives IDs to handsets in numerical order of free IDs. You can now go to Ref #3 (above) and go through the normal handset registration process. Ref #12 Internal Audio Adjustments. First check which version you have. Check firmware by pressing: Menu, Star, Star, Pound, then enter the base ID (Primary base is ID00 and additional bases range from ID 01 through 07. Now press 1 for SW VER. HANDSET EARPIECE OUTPUT ADJUSTMENT 1) PRESS MENU, Star(*), Star(*), Pound(#) 2) Scroll down (arrow up/down keys) to Vol Adjust and select it (press 3 or 4 depending on model). 3) Use the up/down arrows to adjust between -8,-4, 0, +4, and +8. 4) +8 is loudest, -8 is lowest, and default is zero. 5) Adjust accordingly and then press the top left soft key to save. 6) Now press End three times to exit. HANDSET MICROPHONE SENSITIVITY ADJUSTMENT 1) PRESS MENU, Star(*), Star(*), Pound(#) then press Option 2 for Boardtest 2) Press 51 and you will be in the Codec In test. 3) For v1 (firmware version 0.xx through 1.xx) note the digit on the bottom right corner. Default is typically between 3 and 5. Zero is loudest, 9 is lowest. Adjust accordingly. 4) For v2 (firmware version 3.xx) press the top left soft key (OPTION), then use the arrow up/down key to adjust. Typical default is 30.75db. Adjust up or down in 3db increments at a time, then test. Press the top left soft key to SAVE. 5) After changing the value press End to finish and again to exit. 6) If the audio out-going is still not loud enough, try adjusting base line out levels (below). LINE OUT AUDIO GAIN LEVEL (BASE STATION LINE PORT OUT) 1) From any registered handset press Menu, *, #, #, * (star, pound, pound, star), then "4" (B EEP). 2) Display should show "addr". Now enter "0050" (press multiple times to get to the actual numeric value like text messaging). Once entered, press "OK" using the top left soft key. 3) Display should show data. The first two digits are the value for line 2, and the last two are for line is the loudest and 0909 is the lowest (9db down from maximum for line 2 and line 1). Enter the desired value (typically you should change the default 0606 value to 0000 to get audio louder. 4) For lines 3 and 4, follow step #2 and step #3, but enter Addr 0052 instead (Addr 0052 = L4/L3). 5) Lastly, you must power cycle the base station in order for any changes to take effect. Still having trouble? Call EnGenius technical support at x 815 or 5
6 DuraFon PRO FAQ S How do I transfer a call from an EnGenius handset to a different extension on my PBX phone system? Most PBX transfers will require you to PRESS the FLASH (green button) key + extension number, then the END (red button) to complete the transfer. An exception is Nortel, which requires you to PRESS FLASH, Star(*), 70 + extension number, then END. Can an EnGenius DuraWalkie receive calls from DuraFon PRO handset? A DuraWalkie Handset cannot receive inbound calls from an incoming line, or make a new call. It can, however, get a transferred call from a Durafon PRO handset. It can also transfer that call to other PRO Handsets or DuraWalkies as well. How far can a DuraWalkie transmit from one handset to another? 2-way intercom and broadcasts are typically between 25% to 50% less than for telephone calls because only telephone calls normally utilize the base station (and external antenna if used). It is recommended in very demanding situations, to opt for the DuraFon PRO repeater base station so coverage can be the same as for phone calls, when using 2-way or broadcast modes. Overall range will vary depending on environment. How can someone call into the broadcast Base Station unit to transmit a broadcast? First the Base Station line port 3 or 4 broadcast must be turned on (MENU 9, 2, base number (00-07) (starts at 00), 1, Change for L3 or L4). Then simply dial into it and follow the auto attendant instructions. NOTE: For broadcast ID, you must enter a group number (01-07). By default Handsets are not part of any groups. To add a handset to a group, PRESS MENU 5, 2, ADD, then accordingly. Which one is the DuraFon PRO Handset, and which one is the DuraWalkie? DuraFon PRO Handsets have a green faceplate. DuraWalkie Handsets have a blue faceplate. You can also remove the battery to verify model and serial number. Note, the DuraWalkie-1x also has a blue face plate but in no way can work with the DuraFon PRO system. How many ports/lines does the broadcast through the port feature take up on the DuraFon PRO Base Station? There are four (4) available time slots on each PRO Base Station unit. It uses 2 of the 4 time slots during a broadcast. One is being used as the occupied line (L4 for example), and the other time slot is used to do the outgoing broadcast to all the Handsets. This means that if you are on 3 calls (L1, L2, AND L3), L4 broadcast will NOT work. During a broadcast, if L1 and L2 are in use, and L3 receives an incoming call, the incoming call takes priority. The broadcast stops, and handsets ring instead. How do I register handsets to multiple DuraFon PRO Base Station? You cannot. The PRO system only allows you to register handsets to the primary (ID00) base station). How you would get a handset to use a secondary base station s line port (and not other base stations) is via line port dedication (see ref #7). Can the DuraWalkie be used out of the box without a Base Station? No, DuraWalkies require registration IDs from the same base station to receive 2-Way intercom calls or to make or receive broadcasts. 6
7 What is the difference between the 4x system and the PRO system? Additions to the PRO include: Speakerphone capability in the PRO handsets. Multiple base station registration (allowing 2-Way / broadcast with all, up to 8 total Base Station units), where 4x is limited to one registered base station unit (no multi-base). Broadcast through a line port. DuraWalkies only work with the DuraFon PRO system. Phonebook wireless transferring from one handset to another. RSSI signal measuring tool only on V2 PRO handsets and Walkies. TAP (Nurse call text messaging) integration option available only on PRO V2 (act as pager). 99 Speed dial entries (PRO V2) Will a DuraWalkie receive a remote broadcast from the line port (broadcast via port feature)? Yes, in the same way that the DuraFon PRO handsets do. Is the range different for a DuraWalkie versus a PRO handset? Yes and No. It depends on the mode of operation. When using 2-way intercom or broadcast on a handset, it does not use the base station (either of these two modes do not use the base station), regardless of whether it is a DuraFon PRO handset or a DuraWalkie. If you find that coverage is adequate when making phone calls (i.e. using the base station) but not with 2-way, you may want to consider purchasing the optional 2-way repeater base station (a special DuraFon PRO base unit modified for this purpose). How does the broadcast from the base station feature work? By default line 3 and 4 are just regular line ports, but if switch to a broadcast mode, they can broadcast the incoming call to all DuraFon PRO Handsets and DuraWalkies. For example, if you wire x435 to our line 4 port with broadcast on, it will auto answer with a greeting asking for the group number, or wait to broadcast all. After the beep, you are then broadcasted to the selected group or all Handsets. How do I adjust flash time on a PRO system? From an admin phone (ID 10 or 11), PRESS MENU 9, 1, enter base 00, then PRESS 2 for FLASH TIME. Default is 600ms. PRESS 1-9 to choose from 100ms to 900ms. In some cases adjusting Flash Time down to around 300ms may be necessary behind certain voice lines for proper 3-Way call handling, or transferring calls behind a PBX. Still having trouble? Call EnGenius technical support at x 815 or Revised 3/5/2014 DK. 7
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