Who knows SERVER better than ADMINZ!

Transcription

1 Who knows SERVER better than ADMINZ!

2 SERVERADMINZ.com - A one-stop Solution For all Server related services ServerAdminz is a Manage Service Provider (MSP) specialized in Outsourced 24/7 Technical Support, Web HosDng Support, Infrastructure Management, NOC Services, Server Management and Enterprise Cloud SoluDons. With over 8 years experience in working with major IT/ISPs and data centers with 100+ experienced engineers, ServerAdminz condnues to manage and monitor more than 14,000* servers with 750+ acdve** customers from 80+ countries. Our State- of- the- art Network OperaDons Center (NOC) is staffed round the clock by technology experts. We build with world- class Network OperaDons Center, providing unmatched technical support and experdse to ensure safety, security, consistency and quality, no mayer where your services are deployed. * No. of servers as of March 2015 ** Customer Base as of March 2015

3 Our Team Capabilities Major Cer)fica)ons AWS CerDfied SoluDons Architect InformaDon Technology Infrastructure Library (ITIL) CerDfied Ethical Hacker (CEH) AWS CerDfied SysOps Administrator VMware CerDfied Techs Openstack CerDfied Techs 33% 42% 30% Microso/ Cer)fica)ons Microso] CerDfied System Administrator (MCSA) Microso] CerDfied System Engineer (MCSE) Microso] CerDfied Technology Specialist (MCTS) Exchange 2013, SCCM2012, VirtualizaDon Microso] CerDfied IT Professional (MCITP) Red Hat Cer)fica)ons 13% Cisco Cer)fica)on Cisco CerDfied Network Associate (CCNA) Cisco CerDfied Network Professional (CCNP) Cisco CerDfied Voice Professional (CCVP) Red Hat CerDfied Engineer (RHCE) Red Hat CerDfied Security Specialist (RHCSS) Red Hat CerDfied System Administrator (RHCSA) Red Hat CerDfied VirtualizaDon Administrator (RHCVA) 3 3

4 GLOBAL FOOTPRINT We have developed a global sales network to reach out to clients across the world. As of Aug 2015, ServerAdminz has sales operafons across the globe and catering to clients from 80+ countries. 4

5 BENEFITS OF SERVERADMINZ x7 Helpdesk Management, Monitoring and remediadon of servers, networks, applicadons, databases and workstadons Increased capabilides without the need to increase head count or internal resources. Eliminates the hassle of dealing with every alert and to minimize the number of false- posidve Dckets Gives you and your engineers more Dme for higher- margin and strategic projects ProacFve Monitoring Improve Customer Experience SAAS providers Reduce Delivery Cost Improve IT Performance Rapid Time to Value Respond Faster to Issues Instant MulF- Tool Support Scale Rapidly 5

6 SERVERADMINZ FEATURES Some of the unique features of ServerAdminz includes: Emergency Helpline & CRITICAL Chat Support ServerAdminz Privilege Club features DEDICATED SKYPE ROOM & DEDICATED PHONE LINE WHITE LABEL SUPPORT 20 MIN RESPONSE TIME 100% REFUND POLICY 6

7 DEDICATED NOC TEAM HIGLY SECURED INFRASTRUCTURE 24/7/365 Coverage 7 DAYS FREE TRIAL MULTI CHANNEL SUPPORT SYSTEM INTERNATIONAL QUALITY & SECURITY STANDARDS SCALABLE SUPPORT PLANS DISCOUNTS FOR ANNUAL & SEMI ANNUAL CONTRACTS QUICK SETUP TIME 7

8 SERVERADMINZ Services

9 SERVERADMINZ SERVER MANAGEMENT SERVICES 9

10 Dedicated Support Team If you have some dedicated servers and want us to completely manage them, then this plan is for you. This plan is the super set of all the plans. Under this plan we do server build, 24/7 service monitor, Fcket support and server securing. L1 TECH $ hours/week 20 Min Response Time L1 Tickets ProacBve Server Monitoring Helpdesk & Chat Support Experience : < 1 Year L2 TECH $ hours/week 20 Min Response Time L1 & L2 Tickets ProacBve Server Monitoring Helpdesk & Chat Support Experience : > 1 Year < 3 Year L3 TECH $ hours/week 20 Min Response Time L1, L2 & L3 Tickets ProacBve Server Monitoring Helpdesk & Chat Support Experience : > 3 Years 10

11 SEMI-Dedicated Support Team This support plan is meant for hosts who are outgrowing shared support, but not ready for a fully dedicated team. Our support staffs are shared between two clients which help you to gain higher efficiency with lower cost. You will get to work with the same team of techs every day, with guaranteed response Fmes. L1 TECH $ hours/week 20 Min Response Time L1 Tickets ProacBve Server Monitoring Helpdesk & Chat Support Experience : < 1 Year L2 TECH $ hours/week 20 Min Response Time L1 & L2 Tickets ProacBve Server Monitoring Helpdesk & Chat Support Experience : > 1 Year < 3 Year L3 TECH $ hours/week 20 Min Response Time L1, L2 & L3 Tickets ProacBve Server Monitoring Helpdesk & Chat Support Experience : > 3 Years 11

12 SHARED Support Team If you have very less number of servers, then this plan is for you. This is the simplest plan we offer, where we handle your helpdesk and you can pay according to the number of servers we manage. PER VPS $49 24/7/ Min Response Time L1, L2 & L3 Tickets ProacBve Server Monitoring Helpdesk Support White Label Support PER SERVER $99 24/7/ Min Response Time L1, L2 & L3 Tickets ProacBve Server Monitoring Helpdesk Support White Label Support PER NODE $199 24/7/ Min Response Time L1, L2 & L3 Tickets ProacBve Server Monitoring Helpdesk Support White Label Support 12

13 SERVERADMINZ SERVER SECURITY & ANALYTICS 13

14 SERVERADMINZ NOC SERVICES 14

15 SERVERADMINZ Monitoring Services At ServerAdminz, we don't believe there are be_er value for Cloud Monitoring, Network monitoring, Server monitoring, ApplicaFon monitoring and Website monitoring in the industry. CLOUD MONITORING SERVER MONITORING NETWORK MONITORING APPLICATION MONITORING WEBSITE MONITORING 15

16 SERVER MONITORING The ServerAdminz team provides a complete range of server monitoring ensuring you get alerted on Fme, every Fme. Increase crifcal server upfme and eliminate the risk of lost revenue resulfng from server downfme. Our engineers work with your team and will be an extension of it, so as to proacfvely monitor dashboard and handle Fckets. No firm has to invest on monitoring soaware since we have made the investment and you can pay just a small fee for our service. Our services are custom based and the engineers will verify all alert manually as they come in, and proacfvely deal with before they become a major issue. We protect crifcal areas of your servers that can affect producfvity and business confnuity. We also ensure the server performance; disk space, memory usage and backups are monitored and tested regularly. 1 Server up/down Monitoring 6 AnDvirus Failures Monitoring 11 Patch Management Monitoring 2 3 Performance Monitoring : CPU, Memory, Paging File & Disk Space Monitoring Physical Machine Health Monitoring such as Fan, RAID Status 7 8 Event log & Backup Monitoring Security Monitoring CriDcal Server Errors Monitoring Immediate nodficadon through chat/ skype or mail incase of outage or performance threshold violadon 4 Infrastructure Monitoring 9 Directory Services Monitoring 14 Device Monitoring like Printer, Switch, Router, UPS, Firewall etc 5 Website & UpDme Monitoring 10 Cloud & VirutalizaDon Monitoring 15 Script/Process/Thread Monitoring 16

17 SERVERADMINZ INFRASTRUCTURE MANAGEMENT SERVICE 17

18 CLOUD MANAGEMENT Towards CLOUD Cloud is more than just low- cost infrastructure and lightning fast applica7ons. With the advent of robust technologies such as the Internet of Things (IoT) and M2M - an organiza7on s cloud adapta7on must become more simple, flexible, and manageable. Organiza7ons must ensure that their applica7ons easily integrate with the cloud environment. Do you have the resources, exper7se and budget for such a transforma7on? MANAGED CLOUD & NOC INTEGRATION A managed public cloud provider must pay careful alen7on to security in the cloud, isola7on and processes while offering significant cost savings. Deploying a public cloud gives your business a huge advantage on high availability and manageability. However, your infrastructure must s7ll be monitored and managed. In a managed cloud services set up, we provide you with backup, monitoring, troubleshoo7ng and managing endpoints such as desktops, servers, routers and switches. However, monitoring and managing these end points along with other services amounts to only half of the job.

19 24/7/365 Monitoring & Response Fully monitor servers, system resources, public cloud compudng- specific metrics, and common applicadons such as web servers and databases Maintain detailed processes and centralized logs for quick troubleshoodng Provide special monitoring for cloud resources such as database services, load balancing, and data warehousing Adhere to response Dme for cridcal events, with regular updates undl resoludon Complete Tier 3 Support and Predefined events as per client requirement Helpdesk Support through DckeDng system and dedicated phone line ProacBve Management ProacDve server updates and maintenance periodically Deliver acdonable informadon to provide visibility on network performance management Handle user- requested maintenance tasks Automated server backup and other roudne backup tasks for disaster recovery Monitor applicadon performance Provide access to knowledge centers with documentadon. 19

20 SERVERADMINZ AWS List of services we offer in Amazon Web Services (AWS) Management & High Availability 1. Handle all levels from Level 1 to Level 3 including escalafons by two teams : ServerAdminz team and ServerAdminz expert team 2. ServerAdminz experts are operafng from a managed NOC locafon while proacfvely monitoring and managing the cloud 24x7. 3. Monitoring of Datacenter infrastructure on various parameters to ensure that the infrastructure is up and running with minimum outage. 4. Immediate escalafon to ServerAdminz expert team in case of outage or performance threshold violafon by NOC agent 5. The monitoring tool automafcally logs a service desk Fcket for the event. 6. ServerAdminz expert team are responsible for implementafon, changes, problem management, housekeeping tasks and service requests. 20

21 7. Once AWS cloud is online over LAN/WAN, the NOC team takes ownership of the virtual machines. 8. Event log is analyzed at regular intervals for maintaining the integrity of database/servers. 9. Live protocols are monitored using monitoring tools 10, Incident Fckets are created and escalated for every threshold violafon. 11. PreparaFon of daily/weekly/monthly reports. 12. Live services are monitored 13. Immediate nofficafon through chat/skype or mail incase of outage or performance threshold violafon 14. Server Setup, InstallaFon & re- installafon of servers/os by ServerAdminz expert team 15. Backup as per defined procedures. 16. Health checks are performed on all the VMs including OS, cloud resources etc. 21

22 ServerAdminz Awards & Achievements ServerAdminz is proud and dependent on its extraordinary team of talented and hard- working employees. We give high priority for our employee morale, which in turn has gained us recognifon as a Great Place to Work. Achievements encourage us to earn more acknowledgments, mofvates us to accomplish more, scale greater heights in excellent client servicing and support. For Excellence in PromoDng Global IntegraDon and Economic Development by His Excellency Mr. Korn Dabbaransi, Former Dy. Prime Minister of Thailand, at the InternaDonal Conference on "Indo- Thai Friendship and Economic Co- operadon" on Sunday, 18th January 2015, Bangkok, Thailand. Awarded By Indian Economic Development and Research AssociaDon (IEDRA) on the occasion of NaDonal Seminar on "Outstanding contribudon to NaDonal Development" on Friday 29th August 2014, New Delhi. For Outstanding Achievements at The InternaDonal Achievers Summit on "Global Corporate Achievements and Social ResponsibiliDes" on Monday, 17th November, 2014 at Bangkok, Thailand. 22

23 Think Before Beginning Steps ServerAdminz Limited Suit 6 Westward, Glebeland Road, Camberley, Surrey, GU15 3DB, United Kingdom US (TOLL FREE) UK (TOLL FREE) US (TEL) IN (TEL) Sales : sales@serveradminz.com Support : support@serveradminz.com