The Time has come for A Single View of IT. Sridhar Iyengar March 2011

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1 The Time has come for A Single View of IT Sridhar Iyengar March 2011

2 ManageEngine Portfolio Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security Network Monitoring Server Monitoring Desktop Management Helpdesk Active Directory Windows Event Logs Vulnerability Analysis Netflow Analysis Application Perf Monitoring Asset Management ITIL Service Desk SQL Server Syslog Management Patch Management Network Config Mgmt End User Experience Remote Control Software License Tracking Exchange Server Firewall Log Analyzer Password Management Used by 50,000 customers: 3 out of every 5 Fortune 500 companies

3 From Our Customers We want OpManager Network Monitoring Database Monitoring Server & Apps Monitoring All In One System Network! Traffic Forensics A-Ha! Applications Manager Netflow Analyzer

4 The Times They Are a-changin' Network architecture: few decades ago Network architecture: TODAY Complexity in IT due to Transforming Network Architecture

5 Silo-based IT Operations Each team uses different tool

6 Accountability & Visibility Customer: Application is Slow IT: Unable to respond fast enough

7 Is Business Priority driving IT Priority? IT Services Business Services Service A Downtime Impact : $1000/hour V/S Service B Downtime Impact : $5000/hour IT Metrics do not convey Business Priorities

8 Ease of Use: Implementation & Usage Operations & Service Management Teams Training teams to Start using it (weeks v/s months) Daily Productivity (time to complete tasks) Implementation Challenges Time to Implement (weeks v/s months) Skills required (army of specialists v/s existing team) Maintaining & upgrading system Service Disruption Data, Config information loss?

9 Introducing ManageEngine IT view across IT to proactively monitor performance before users report it Network Performance Server & Application Performance ITIL ServiceDesk, BSM, SLA, Event Management Database Performance End User Experience Management

10 Single Dashboard consolidated view One tool for multiple needs Break the Silos Greater collaboration, visibility & accountability Integration between IT Operations and IT Service Management Faster time to resolution & reduced downtime

11 IT360 as Smart Operations Bridge Operations Bridge Physical location where IT Services and IT Infrastructure are monitored and managed." Using IT360 as the Operations Bridge All actionable IT events and Incidents are logged in IT360 Service Desk Visibility for Service Desk & NOC Teams for faster resolution increased IT operations efficiencies reduced IT downtime improvement in IT service quality

12 Benefits of Integrated Service Desk Automatic Incident logging Automatic Assignment & Notification Right Person works on the Problem

13 Business Service Performance Model dependent IT Assets into Business Service Groups Monitor Health / Availability per Business Group, instead of individual components

14 Centralized Dashboard for Business Services

15 IT360: One Tool to Manage Them All Manage Heterogeneous Environment using standard and proprietary API/protocol DB Queries Custom Scripts WMI SAP CCMS SNMP JMX

16 IT360: Key Features Unified IT Management Portal Unified views of IT Operations (Network, Servers, Apps, Database) Integration between IT Operations and IT Service Management Business Service Views Proactive Monitoring & Reporting Real-time alerting and Reporting on any key metrics (KPI) Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support Flexible reporting Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability Ease of Use and Faster Learning curve MSP Ready Platform Multi-tenant platform for MSP (SLA, Customer data segmentation & reporting)

17 IT360 Flavors IT360 for Enterprises SMB: IT360 Professional Edition Standalone (single location, no distribution) Mid-Large: IT360 Enterprise Edition Scalable & Distributed IT360 for Service Providers: IT360 MSP Edition: MSP-ready : Scalable, multi-tenant, Distributed

18 Thank You!...

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