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1 End-to-end services for hosters- 30 day risk free guarentee by blogmal - Thursday, July 17, InstaCarma provides Seamless, reliable, secure and cost-effective tech-support solutions for hosters. That is what InstaCarma is all about. Our USP is a thorough understanding of the hosting industry and an enterprise-class work management system, VisionCarma to back this up with real-time SLA metrics & performance. We provide you with a solid ground and unsurpassed support for your customers. We are here to make your Hosting Company, a Multi-million dollar enterprise. Visit us to know more Our services include- Hosting Support Dedicated Server Support L1 Tech - Team rate / tech - $ 3000/800 L2 Tech - Team rate / tech - $ 4000/1100 L3 Tech - Team rate / tech - $ 5400/1500 Dedicated server support teams provide premium hosting support experience to Hosting companies. Manage team like your in-house team. Flexibility in building teams with different experience & knowledge levels. We have helped the industry provide wide range of hosting supports through our dedicated support offerings. Added advantage of managing scheduled tasks for the team for auditing your infrastructure, client feedback etc. Dedicated support techs Manage the team like in house team 24x7 Helpdesk Support 24x7 Monitoring Server Audits VisionCarma Client Portal Quality Checks Client Manager Semi-Dedicated Server Support L1 Tech - Team rate / tech - $ 1800/500 L2 Tech - Team rate / tech - $ 2400/700 L3 Tech - Team rate / tech - $ 3000/900 Beat budget constraints for your support requirements - Opt for Semi-dedicated support teams & save 1 / 5

2 upto 40% on dedicated teams pricing. 24 x 7 Helpdesk Support 24 x 7 Monitoring VisionCarma Client Portal Quality Checks Shared Support Teams L1 Team - Team rate - $ 1000 L2 Team - Team rate - $ 1400 L3 Team - Team rate - $ 1800 Budget solution to kick start your hosting business growth. Our Shared support team plans allow you to slowly expand your business by adding value to technical & customer support requirements. Our teams with expertise to match growing business at these rates are the best match for the budding hosting companies. 24 x 7 Helpdesk Support 24 x 7 Monitoring Pay per Ticket 10 Tickets - $ Tickets - $ Tickets - $ Tickets - $ >500 Tickets - $ 2.50/ticket Pay as you go! Pay per ticket might turn out to be economical if you have kick started your hosting business and if you re not sure whether you need to have a 24x7 teams to take care of your support needs. No more sleepless nights as we take care of your business as and when it comes. 24x7 technical support *The above pricing is for L1/L2 tickets. Anything that requires L3 support - $ / hour Our teams can handle any number of tickets on wide range of technology stack and control panels for hosting industry. Talk to us to get unlimited tickets quote for any type of hosting company you run. We 2 / 5

3 learn to help your customer the way you want to provide support quickly and efficiently. Internal escalations to higher levels to manage the technical expertise requirements make this plan Existing/Interesting. Call for the quote today! Internal escalations to meet technical expertise requirement Low management overhead Chat Support Pay Per Chat- $ 5.00 Customer support / Billing Support / Pre Sales Pay Per Chat - $ Post Sales / Technical Support Just want a team to interface with your customers via chat & your social networking channels? Get best value for money from various support, sales, and billing chat support teams. Avoid robotic conversations with customer. Customize your responses based on your branding & marketing needs while you opt for your plan. 24x7 Chat support Sales Chat Support Billing Chat Support Fully Customized Plans Rapid Response Server Management Solutions Instacarma provides world class Server Management solutions for range of requirements from VPS to Cloud servers owners. We use Nagios and other world class Open Source technologies monitor your servers while we proactively take care of your server management needs. With the expertise over 12 years in the industry and having worked with hosting companies around the world, we understand your needs for experienced hands to feel the heartbeat of your infrastructure. Server/VPS Node Monitoring - $ /month VPS Container Monitoring - $ 50.00/month Server/VPS Node Management - $ /month VPS Container Management - $ /month Cloud Server Management - $ /month 24x7 Server Monitoring 3 / 5

4 12 Hr Support - L1 Tech - Team rate / tech - $ 1800/500 L2 Tech - Team rate / tech - $ 2400/700 L3 Tech - Team rate / tech - $ 3000/900 12hr Support to offload your sleepless nights to Off-Shore team while you get a break from your work and relax while InstaCarma takes care of your Business while the other half of the world is awake. 12x7 Admin support Weekend Support 48 Hours/week L1/L2 - $ /week L3 - $ /week Is your team stretched out during weekends? Our weekend plans is best suited for you. Our weekend support teams will cater to your customers in various support levels. 8x3x2 Admin support Hire an Admin Request for quote On-demand technical support engineers for all your Catch 22 situations! Server security Cloud Support InstaCarma has helped customers to manage VMWare, Xen, OpenStack, CloudStack, AWS implementations for years. We have also built automated systems to cater to increasing demand for Cloud Infrastructure. Join hands to Architect, Build, Manage, Monitor or automate your Cloud Computing needs with InstaCarma Cloud Support Teams. Talk to us to find the best suited teams for your Cloud Hosting 4 / 5

5 Powered by TCPDF ( End-to-end services for hosters- 30 day risk free guarentee solutions. Dedicated Team for Cloud Support - Request for Quote Dedicated Team for Cloud Monitoring Request for Quote Cloud Architecture - Consultancy, Implementation - Request for Quote Cloud Infrastructure Support - Request for Quote DevOps Is your company or hosting business deals with wide range of Developers as end customers? Then surely you need to think of working with your DevOps teams who are experienced to work with developers to implement and tweak various infrastructure solutions. Be it PHP,RoR, SaaS platforms our DevOps team can work with both developers, operations management teams efficiently to provide seamless integration and deployment of the solutions. Provide support as a service to developers. L1 DevOps - Team/ Tech - Request for Quote L2 Dev Ops - Team/ Tech - Request for Quote L3 Dev Ops - Team/ Tech - Request for Quote A-la-carte - Cook your plan for Support! Pick your plan and type of support and feel the freedom to change your requirement as you go with our A- la-carte plans. Choose from wide range of support solutions from InstaCarma! Helpdesk Chat Sales/Billing/Support 30 day money back guarantee for all our services- Enquire Now! Web Hosting Talk - Marketing Services Offers 5 / 5

CTERA Cloud Care. Support Services. Mar 2015. Version 2.0. 2015, CTERA Networks. All rights reserved.

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