Case Study. SCISYS - Cherwell IT Service Management Software. Provision of the Cherwell IT Service Management software and implementation services.

Transcription

1 Case Study SCISYS - Cherwell IT Service Management Software Provision of the Cherwell IT Service Management software and implementation services. SCISYS UK Limited, Methuen Park, Chippenham, Wiltshire, SN14 0GB, UK gcloud@scisys.co.uk +44 (0)

2 1. CASE STUDY SCISYS & CSM ABOUT SCISYS ABOUT CHERWELL SERVICE MANAGEMENT... 3 i

3 1. CASE STUDY 1.1 SCISYS & Cherwell SCISYS are a leading developer and integrator of IT services. We develop robust, real-world application solutions and provide consulting and supporting services in a broad spectrum of market sectors, including government, defence, utilities, transport, telecommunications, business services, charities, media and broadcast and space. An International company, Cherwell Software was founded by some of the industry's most notable leaders, Cherwell Software is unique within the IT service management software industry. Cherwell s primary objective is to create innovative software to meet the needs of their customers. This assures that they keep their dedication to their customers' success. SCISYS are delighted to be working in partnership with Cherwell in delivering Service Management solutions. The partnership brings together the experiences of Cherwell as a leading Service Management vendor and SCISYS skills of delivering IT solutions and consultative services. One of the greatest testimonies to the partnership is that SCISYS independently chose Cherwell Service Management as our own Service Management Solution prior to becoming a Cherwell delivery partner. Through working with the product to deliver Service Management services to both our internal business units and external customers, we have gained a wealth of knowledge in how Cherwell Service Management can bring value to business processes and achieve a level service maturity. The case study below was produced prior to our partnership and gives an insight into our own business objectives and the reasons why we selected Cherwell Service Management. SCISYS Cherwell Case Study 1

4 2. ABOUT SCISYS The SCISYS Group is a leading developer of IT services. We develop robust, real-world application solutions and provide consulting and supporting services in a broad spectrum of market sectors, including government, defence, utilities, transport, telecommunications, business services, charities, media and broadcast and space. SCISYS offer a full range of Cloud services through the Framework, for further details please see our CloudStore entry or visit our website. Customers, to name a few, include the Environment Agency, UK Parliament, BIS, The Coal Authority, Ministry of Defence, Transport for London, Met Office, National Trust, RNLI, BBC, Arqiva, UK Power Networks and the European Space Agency., The group has UK offices in, Bristol, Reading and Chippenham. For more information please visit our website: 2

5 3. ABOUT CHERWELL SOFWARE Founded by some of the industry's most notable leaders, Cherwell Software is built upon the premise that if we listen to our customers, care about and strive to meet their needs and provide quality products and extraordinary customer care, then our company will stand the test of time -while having fun and building great relationships along the way. Cherwell Software is one of the fastest growing IT service management software providers, included as one of only 11 vendors in the Gartner ITSSM quadrant and has recently announced the closing of a $25 million minority equity investment from Insight Venture Partners to further enhance Cherwell's toolset and market leadership. In June 2013 Cherwell were awarded 'Vendor Of The Year' by the Service Desk Institute (SDI), where Cherwell's 'borderline obsession with the customer outcome' was highlighted. Cherwell also enjoy customer retention rates of over 99% since inception in Cherwell's corporate headquarters are in Colorado Springs, Colorado, USA; EMEA headquarters in Royal Wootton Bassett, U.K.; and a global network of expert partners. The Cherwell Service Management Solution (CSM) solution is Pink Verified to 11 Core ITIL V3 processes and uses language and terminology in line with these good practice processes. For more information please visit our website: 3