Employee Engagement in EDF Energy Generation

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2 Employee Engagement in EDF Energy Generation 2

3 21 Oct 2015 What information do you need to keep you and your colleagues safe when working in unfamiliar surroundings? 3 Title of Presentation 1 January 2014 EDF Energy plc. All rights Reserved

4 Our business 4 Title of Presentation 1 January 2014 EDF Energy plc. All rights Reserved

5 Our history EDF Energy is a wholly owned subsidiary of EDF, one of Europe s largest energy groups EDF Energy was formed in 2003 following a series of acquisitions and mergers including London Electricity, SWEB and SEEBoard In 2009, EDF Energy acquired British Energy making it one of the UK s largest energy companies, and its largest producer of low carbon electricity. EDF Energy has partnered with energy company Centrica, which has a 20% stake in the company's eight existing nuclear power stations. In November 2010, EDF Energy divested itself of EDF Energy Networks, the part of the business that owned and operated the cables and power lines that distribute electricity around London, the South East and the East of England. In January 2014 EDF Energy reorganised to put all generation assets into one business unit: Generation 5

6 EDF Energy A UK energy leader The UK s largest electricity generator, generating ~1/5 of UK electricity Operates 8 of the UK s 9 nuclear power stations Plans to build up to 4 new nuclear reactors Other generation including coal (4GW), gas (1.3GW new CCGT commercial operation to start in 20123, and renewables (our Joint Venture, EDF Energy Renewables currently operates ~270MW of wind farms in the UK) Fast-cycle gas storage facility; progressively commissioned over the period to 2016/17 Largest electricity supplier to business customers with ~20% market share Major residential supplier of electricity and gas with ~5.5m customer accounts ~15,000 employees 6

7 To recap: What is employee engagement? the harnessing of organisation members' selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally this is about how we create the conditions in which employees offer more of their capability and potential. Employee engagement is the emotional commitment an employee has to the organisation and its goals, resulting in the use of discretionary effort. 7

8 Employee engagement what does it give you Quality of service Employee Engagement Retention Customer Satifaction Customer Loyaty GROWTH & PROFIT Increased Productivity 8

9 Engagement index The measure at the heart of our survey Alignment: how do people feel about the organisation, its leaders and strategy Involvement: relationship with their - job satisfaction, motivation and personal fulfilment Loyalty: the emotional tie colleagues have to the organisation 9

10 2014 results Very high participation levels circa 90% Results slightly down on 2013 no surprise - Establishing a new business structure - Integrating new assets - Uncertainty over futures All results communicated openly and quickly with our teams 10

11 What did we learn? Our people gave us three key areas for improvement: - Become better at optimising and improving our efficiency - Have more focus on performance and development - Lead with confidence to a clear and compelling future So what have we done 11

12 Weekly performance updates 12

13 New Communications tools 13

14 New interactive staff e-zine 14

15 Clear, simple, messages Our business plan is 68 pages long. But can be summed up in four characters: The same as it was last year, and the same that it will be next year It works- and international peer review noted: - Communications, most notably robust and visible pictures of the business aspirations, are being used to align staff around corporate leadership goals 15

16 Top tips Link your engagement activity to business performance Listen - content, emotion, and intention Engage your leaders and remind them that communications is their responsibility Think about your response / reactions Focus on communication train your communicators Conversations not telling Create feedback mechanisms One size doesn t fit all - personalise Listen some more 16

17 My details Bob Fenton Head of communications EDF Energy Generation e: t:

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