PRESS FILE. Marseille Provence Cruise Port. By Marseille Provence Cruise Club

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1 PRESS FILE Marseille Provence Cruise Port By Marseille Provence Cruise Club March 2012 Press Kit Marseille Provence Cruise Club Seatrade Miami March

2 PRESS KIT, 2012 Contents March 10th, 2012, Marseille Press Release p.3 Marseille a real Community p.4 > Figures for the 2011 season p.6 > Forecast for the 2012 season p.9 A DELIBERATE POLICY TO DEVELOP THE MARSEILLE CRUISE INDUSTRY > Marseille-Provence, European Capital of Culture in 2013 p.10 > Marseille, a tourist destination on the move! p.12 > The cruise industry is key for the development and economic appeal of the region Marseille Provence p.15 > The Port actor of the development of cruises for Marseille Provence p.16 QUALITY INFRASTRUCTURE ADAPTED FOR ALL SHIPS AND CRUISE PASSENGERS > A competitive and outstanding Cruise Terminal p.17 > Marseille Provence Airport Mediterranean Gateway p.19 > TGV High Speed trains between Med coast and Paris p.23 Press contact for the Cruise Club Marseille Provence: Eugénie Ricote Tel (0) Mob (0) eugenie.ricote@ccimp.com / Press Kit Marseille Provence Cruise Club Seatrade Miami March

3 PRESS RELEASE Marseille, France s leading Cruise Port on the move In 2012 Marseille will host Seatrade Med, The Mediterranean s largest cruise event Seatrade Med, a UBM plc event, returns to France in November 2012, to the country s leading cruise port, Marseille, and is organised in association with Marseille Provence Cruise Club. Once again the event's core elements; showcase exhibition, high-level industry conference, bespoke travel agent training and exceptional social events will combine to formulate the region's largest cruise gathering. In 2012, Marseille will organize The cultural event of the decade in France Marseille-Provence will host over 400 cultural events during its year as European Capital of Culture in 2013 the year when nearly one million cruise passengers will visit Marseille. Already a major European tourist destination, the region will showcase European and Mediterranean artistic creation. There will be unconventional, unexpected and surprising events with exhibitions of great painters and sculptures alternating with contemporary art, shows, parades, festivals, cuisine and design. In 2012 Marseille attracts NEW turnaround operations Beyond hundreds of calls and turnarounds operated by MSC, Costa Cruises, Croisières de France, Arcalia Shipping etc MSC Divina will be christened in Marseille on 26 May 2012 From April, CDF Croisières de France s new flagship Horizon will begin turnaround operations Norwegian Cruise Line will operate weekly cruises from Marseille every Saturday from 30 June to 1st September with Norwegian Epic Royal Caribbean International will use Marseille for Grandeur of the Seas Mediterranean cruises In 2012 Marseille finalized New port developments The Port of Marseille and the terminal operator Marseille Provence Cruise Terminal are continuing to invest in facilities and infrastructure to meet the requirements of the cruise lines: The existing cruise terminal for transit and turnaround calls at berth 2/3 and 186 will be enlarged and improved in time for the 2012 season. A new cruise terminal is being built, for completion by the end of 2012, for turnaround calls utilizing berths 162 and 183 (6000 m² for luggage and check-in, plus car park). In Addition The northern passage into the port is scheduled to be extended soon to enable access into the port for the largest cruise ships. Also in 2012 Marseille launchs.. A New Terminal for luxury cruise ships A new terminal is being developed alongside two berths for use by luxury cruise ships. This will provide their guests with direct access to the historic city centre where they will be able to enjoy a unique environment - thanks to the transformation of the cultural part of the Old Port to coincide with Marseille Provence s year as European Capital of Culture in In 2012 Marseille Invests for Future with a New drydock for even the largest cruise ships The Port has finalized the tender process for its drydocking project which, when completed in late 2014, will provide the largest dry dock area in the Western Mediterranean as it can accommodate cruise ships up to 450m in length. Press Kit Marseille Provence Cruise Club Seatrade Miami March

4 Marseille, a real community Cruise Club Marseille Provence The Marseille Provence CCI, the City of Marseille and the Port of Marseille have been shareholders since 1996 in the Cruise Club Marseille Provence to promote the development of Cruising in Marseille on the commercial market. An active measure was born from this shared commitment which has allowed a real synergy to be established between the economic and local institutional players of the cruise trade. The work of the Cruise Club Marseille Provence has been an unrivalled tool in the development in the frequency of cruise operators and the Club has endlessly adapted to the constant evolutions and specific needs of this trade sector. The missions of the Cruise Club Marseille Provence are based today around 3 main principles which give it a major role: > unifier and initiator of a dynamic promotional measure for the Marseille Provence region actions targeting professionals in France and abroad communication and promotional operations with the general public during two main tourism shows in large European cities. commercial missions meeting cruise operators already operating in the area and/or future potential clients of the Port an annual "Top Cruise" Trade Fair organised in partnership with the AFCC, the French Association of Cruise Lines, between the cruise lines ans all the industry prescribers (operator tours, travel agents etc.) Support in organising inaugural calls and events in Marseille help to promote new excursion products. > One Stop Shop for all the industry professionals Offer the opportunity via a unique contact to any operator keen to be based in Marseille to have all the necessary information to organise his future events whether in terms of cost or logistical feasibility. Bring economic and operational advice to the market and operators > Liaison assistance make sure that events run well and maintain a permanent co-ordination plan in conjunction with the relevant authorities and local professionals provide logistical and land-based assistance during operations associated with hosting cruise passengers Press Kit Marseille Provence Cruise Club Seatrade Miami March

5 Project Development 1992 Five year development programme of the Port of Marseille 1993 Cruise Charter 1995 Marseille global offer: the Costa Croisières file 1996 Founding of the Cruise Club Marseille Provence List of the Members and Partners of the Cruise Club Marseille Provence FOUNDER MEMBERS CITY OF MARSEILLE PORT OF MARSEILLE-FOS AUTHORITY CHAMBER OF COMMERCE AND INDUSTRY MARSEILLE PROVENCE PROFESSIONAL & INSTITUTIONAL GROUP MEMBERS Association of Ship Agents and Forwarders of Marseille-Fos and the Grand Delta Bouches-du-Rhône Tourist Board Regional Tourism Committee of Provence-Alpes-Côte d'azur Agglomeration Community of the Pays Aubagne et de l'etoile Arles Tourist Board Marseille Tourist Board Municipal Tourist Board of Cassis SNAV Mediterranean Union for the Sea and River of Marseille-Fos Bouches-du-Rhône Union for Businesses PARTNER MEMBERS Cambiaso & Risso France Compagnie du Ponant / Group CMA CGM Boluda France Marseille «Le Grand Tour» Hôtel Mercure Marseille Centre Cofrapex Galeries Lafayettes Marseille N.A.P Tourism MSC - Mediterranean Shipping Company Cruise Services Société Coopérative du Lamanage des Ports de Marseille et du Golfe de Fos SNCM - Société Nationale Corse Méditerranée Voyages C. MATHEZ Syndicat Professionnel des Pilotes des Ports de Marseille and Fos Marseille Provence Cruise Terminal Aliso Voyages The Little Train of Marseille TTM13 Porters and Baggage Handlers Group of the Port of Marseille Press Kit Marseille Provence Cruise Club Seatrade Miami March

6 Figures for the 2011 season MARSEILLE PROVENCE CRUISES Marseille Provence had welcomed 810,000 cruise in This is an increase more than 15% compared with In 2011, 9 cruise operators made embarkation offers starting from Marseille Arcalia Shipping / Classic International Cruises (Princess Daphné) CDF Croisières de France (Bleu de France) Compagnie du Ponant (Boréal, Austral, Le Diamant) Costa Croisières (Costa Concordia, Costa Deliziosa, Costa Favolosa, Costa Luminosa, Costa Magica, Costa Mediterranea, Costa Pacifica, Costa Serena) Louis Cruises (Louis Majesty, Orient Queen, Coral) MSC Croisières (MSC Fantasia, MSC Lirica, MSC Orchestra, MSC Splendida) NDS Voyages / Classic International Cruises (Princess Danae) TAAJ (Costa Marina) TMR (Grand Mistral) > 380 port calls. > 295 departures from Marseille Overview of the 2011 season in figures > 36 Cruise Companies : Aida Cruises, Azamara Cruises, CDF Croisières de France, Carnival Cruise Line, Celebrity Cruises, Classic International Cruises, Compagnie du Ponant, Costa Crociere, Hapag Lloyd Cruises, Holland America Line, Iberocruceros, Louis Cruises, MSC Cruises, Norwegian Cruise Line, Oceania Cruises, P&O Cruises, Peter Deilmann Cruises, Princess Cruises, Regent Seven Seas Cruises, Seabourn Cruise Line, The World of Residensea, TUI Cruises Germany, Saga Cruises, Sea Cloud Cruises, Star Clippers, Windstar Cruises,... > 62 different cruise ships > Cruise lines offering routes from 3 to 14 days Press Kit Marseille Provence Cruise Club Seatrade Miami March

7 New Ships for new ships were welcomed in Marseille ADONIA AUSTRAL CARNIVAL MAGIC COSTA DELIZIOSA COSTA FAVOLOSA COSTA LUMINOSA GOLDEN IRIS GRAND CELEBRATION GRAND MISTRAL MARINA MEIN SCHIFF II NIEUW AMSTERDAM RYNDAM NORWEGIAN EPIC RUBY PRINCESS STAR FLYER THE WORLD P&O CRUISES COMPAGNIE DU PONANT CARNIVAL CRUISE LINE COSTA CROISIERES COSTA CROISIERES COSTA CROISIERES MANO CRUISES IBEROCRUCEROS IBEROCRUCEROS / TMR INTERNATIONAL OCEANIA CRUISES TUI CRUISES HOLLAND AMERICA LINE HOLLAND AMERICA LINE NORWEGIAN CRUISE LINE PRINCESS CRUISES STAR CLIPPER THE WORLD OF RESIDENSEA Press Kit Marseille Provence Cruise Club Seatrade Miami March

8 Change in Number of Passengers Embark/Disembark Transit Total Forecast Change in Number of Calls calls Forecast Press Kit Marseille Provence Cruise Club Seatrade Miami March

9 Forecast for the 2012 season Beyond hundreds of calls and turnarounds operated by MSC, Costa Cruises, Croisières de France, Arcalia Shipping etc Marseille has continued to increase and should welcome, according to forecasts, more than passengers in 2012 and nearly one million cruise passengers during the following season. It is of note that to date, the offer of embarkation / disembarkation in Marseille has strengthened with the presence of new operators and the positioning of new ships announced in 2012 Launch in April 2012 of a new admiral ship for CDF Croisières of France, the Horizon, with departure from Marseille. The Norwegian Cruise Line shall offer cruises departing from Marseille every Saturday from 30 June to 1 st September 2012 on board the Norwegian Epic (cruises of 8 days / 7 nights destined for the Western Mediterranean) The Company RCI shall position its ship Grandeur of the Seas departing from Marseille for Mediterranean cruises Among the unparalleled events scheduled for the next season is the naming of the MSC Divina in Marseille on 26 May 2012 Press Kit Marseille Provence Cruise Club Seatrade Miami March

10 MARSEILLE-PROVENCE, 2013 EUROPEAN CAPITAL OF CULTURE What is a European Capital of Culture? A sought-after label The European Capital of Culture is a one-year title awarded to a city or region after an international selection process. Initially created by the European Union in 1985, the title has become extremely sought after. For selected cities, it means increased international visibility over a 12-month period. It has allowed cities off the beaten track, like Lille and Liverpool, to become recognised tourist destinations. Guests of honour: art and culture The aim of the European Capital of Culture programme is to produce a high-quality artistic programme that is accessible to the widest possible audience. This means calling on internationally renowned artists as well as young emerging talents. It will be a unique encounter between local populations, artists, and visitors from all over the world. An unforgettable experience This is an exceptional event for France. The European Capital of Culture rules mean that the title will not be awarded to another French city for the next ten years at least. It s going to be the event of the decade. What s going to happen in 2013? In 2013, Marseille-Provence will be the European Capital of Culture. Already a major European tourist destination, the region will host over 400 cultural events showcasing European and Mediterranean artistic creation. This means a multidisciplinary programme but also unconventional, unexpected and surprising events. Each of the programme s four seasons has been designed to reach the widest possible audience, with exhibitions of great painters and sculptures alternating with contemporary art, shows, parades, festivals, cuisine and design. For tourists and visitors, this is a unique opportunity to discover the real Provence Press Kit Marseille Provence Cruise Club Seatrade Miami March

11 Culture as seen by contemporary architecture In 2013, new cultural facilities designed by some of the world s best architects (including Rudy Ricciotti, Kengo Kuma, Stefano Boeri, Jean Nouvel, Frank Gehry and Massimiliano Fuksas) will open their doors to the public. This is unique opportunity to take part in inaugural events while getting a preview of things to come. The new architecture will transform Marseille s sea front and form one of Europe s first cultural districts. This alone is worth a trip to Marseille- Provence in Cultural excellence plus sun, sea, cuisine, and a Mediterranean lifestyle: you couldn t have picked a better time to visit. To learn more about the Capital year program and the region: Press Kit Marseille Provence Cruise Club Seatrade Miami March

12 Marseille, a tourist destination on the move! Office du Tourisme & des Congrès de Marseille Marseille, a tourist destination on the move! Marseille is ideally situated in the heart of Provence. It has a rich history dating back 26 centuries but still today has many art and cultural projects! Marseille has established itself as a Euro-Mediterranean metropolis and is very easily accessible either by TGV (Paris-Marseille in 3 hours), or by the improved air communications with the recent low cost airport and the opening of new airlines. Marseille now finds itself competing with the great capital cities of Europe. It has become a real tourist destination for leisure just as much as business. Today the city attracts more than 4 million tourists each year, records more than 15 million hotel stays and contributes to the local economy with financial spin-offs of nearly 700m. Thanks to its exceptional coast (23 beaches, 14 pleasure ports) and 300 days of sunshine per year, Marseille is the ideal destination for open air sports fans. Marseille also offers a complete change of scenery with the Calanques Massif, the future National Park, at the heart of sustainable tourism. The Calanques Massif and its impressive white limestone cliffs that sink into the turquoise water of the Mediterranean extends for over 20 kilometres. Voted as the European Capital for Culture for 2013, Marseille is a city which is appreciated for its authenticity but it maintains a forward thinking attitude in which the greatest international architects will soon leave their touch of genius. Cultural projects such as the Silo, the MUCEM Museum of the Civilisations of Europe and the Mediterranean or the FRAC Regional Collection of Contemporary Art are being developed for display in Press Kit Marseille Provence Cruise Club Seatrade Miami March

13 Marseille also attracts lovers of culture and strong emotion by offering a rich and varied program me throughout the year: Fiesta of the South, great popular gatherings, superb sporting ventures ( Audi M ed Cup, Marathon, Tennis Open etc.) as well as international scale exhibitions and festivals which have m anaged to find a place amongst the greatest. Marseille also invites you to discover its gastronomy through its traditional recipes: bouillabaisse, Piets et Paquets (tripe and trotters) or typical patisserie, such as "navettes". It also has young chefs who will surprise you with their inventive cuisine of exquisite flavours from the Mediterranean. Gérald Passédat, chef of the Petit Nice-Passédat is a member of the very closed circle of 3 star Michelin chefs. In Marseille, shopping is king! From the Old Port to the Panier area, a stroll through this historical part of the city is vital, dotted with strategic stops to see the Marseille crafts. The Maison du Pastis, the boutiques for soap, chocolates, ceramics or ornamental figures all immerse you into an authentic Marseille which preserves the Provencal traditions. But if you prefer design and fashion, you should head to the Opéra or Cours Julien to discover the Marseille designers who create the fashion of today and tomorrow. Thanks to the city's new image and the development of tourism and cruises, the city has also managed to attract the most prestigious brands. Luxury is no longer the reserve of the Côte d'azur Press Kit Marseille Provence Cruise Club Seatrade Miami March

14 Marseille, a gateway to Provence Marseille, the unparalleled cruise destination in the Mediterranean is also the gateway to Provence. Just a few kilometres from the city, you will find Aix-en-Provence, Cassis, Bandol, the Pays d'aubagne and also Alpilles, Saint Rémy de Provence, Baux de Provence, Arles, Camargue, Lubéron and Avignon. There are countless sites for a holiday or a break before or after your cruise. To find out more: To book a break in Marseille: Press Contact: Office du Tourisme et des Congrès Silvie Allemand sallemand@marseille-tourisme.com Tel: + 33 (0) Press Kit Marseille Provence Cruise Club Seatrade Miami March

15 The cruise industry is key for the development and economic appeal of the region The Marseille Provence Chamber of Commerce and Industry The Marseille Provence CCI is the world's oldest Chamber of Commerce and is the result of a long tradition of trade and commerce in the heart of the Mediterranean. Spurred on by the ambition to enter the region in the Top 20 European Cities, the Marseille Provence CCI is interested in its attractive potential. Among its projects, the Marseille Provence CCI develops leading sectors in the region, including tourism. The Marseille Provence CCI works with its partners and businesses to maintain market share, to promote the region, to promote the launch of tourist events, to adapt the offer to new consumer trends and to the needs of tourists and to favour tourist trade. The Marseille Provence CCI wants to strengthen the competitiveness of the region's businesses by offering them measures for quality, environmental management, training in the use of ICT, reception, marketing, industrial tourism etc. In the light of Marseille Provence as the European Capital for Culture of 2013, the Marseille Provence CCI is increasing the awareness of professionals in the whole tourist chain (businesses, cafés, hotels and restaurants and also transport, museums and services) in the quality of client hosting with the "Esprit Client" plan launched in The CCI also contributes to the development of new industry such as "tourism & cinema" and develops partnerships with ATOUT France for tourist engineering projects. Finally, the Marseille Provence CCI actively supports the projects of the Cruise Club Marseille Provence of which it has been a founder member since it was founded in This commitment to the service of the appeal and charm of our region is one of the major priorities of the mandate which aims to make Marseille Provence a Cruise Centre of excellence. Press Kit Marseille Provence Cruise Club Seatrade Miami March

16 The Port continues to invest and thereby encourage the development of cruises for Marseille Provence. In terms of infrastructure, the Port of Marseille (the Port) and the Marseille Provence Cruise Terminal (MPCT, the terminal operator) have been investing heavily for many years in order to meet the equipping needs and to adapt to the increasing size of the ships. The Port has first decided to improve the meeting of ships at docks 2, 3 and 186 by increasing and embellishing the attached cruise terminal, thereby allowing optimised welcoming at the terminal of MPCT shareholders and other clients. In March of this year, the Port carried out a feasibility study into enlarging the North Channel in direct co-operation with the shipowners-clients of the MPCT and the Port in order to improve the access and manoeuvrability of the largest cruise ships in difficult meteorological conditions. In addition, the Port recently launched a tender to recondition the Naval 10 Repair Dock, which is the third largest dry dock in the world. With its impressive size (465 long, 85m wide and a draught of 12.5m) this naval repair dock is capable of holding the new generation of cruise ships (between m). Knowing that today, 65% of the worldwide fleet of large cruise ships is located in the Mediterranean, Marseille is the only port that offers an installation of this size in this area. This project unquestionably adds great value to Marseille as a port of registry. In addition, a specialised centre for the repair of medium sized ships is already operational in docks 8 and 9. For luxury cruises, the Port is developing a new high-class terminal with 2 docks offering direct access to the historic city centre. Thanks to the transformation of this cultural part of the Old Port, created within the programme for "Euromediterranean" city restoration and Marseille Provence 2013, Cultural Capital of Europe, this exclusive clientele will be able to moor in total confidence in a unique environment. Contact Press Contact : Claire Battédou c.battedou@marseille-port.fr Tel : +33 (0) Press Kit Marseille Provence Cruise Club Seatrade Miami March

17 A competitive and outstanding Cruise Terminal Since April 2009, the running of the cruise terminal at the Leon Gourret Pier has been entrusted to a group of ship-owners for 25 years. This group, comprised of the companies MSC Crociere, Costa Crociere and Louis Cruise Line is represented on site by the company Marseille Provence Cruise Terminal (MPCT). At the end of 2010, the Supervisory Board of the Port of Marseille decided to purchase a stake in the company. EQUIPMENT AND SERVICES: Accessibility of the ships regardless of size of the docks, 162, 163, 181, 183 Draught of 14.50m Parking for coaches Services to the passengers: 60 check-in desks, luggage area, secure parking, footbridge, bar, taxis, telephones, Provencal market, tourist office, cash machine. INVESTMENTS MADE BY THE MPCT IN 2009: NEW INSTALLATIONS FOR THE BENEFIT OF THE PASSENGERS. Supervised car park with 450 spaces immediately next to the MPCC Terminal A fixed footbridge along with two mobile footbridges between the MPCC station and dock 181. It allows passengers to have direct access to the ship from the station without going through the docks. Press Kit Marseille Provence Cruise Club Seatrade Miami March

18 DEVELOPMENT PROJECTS FOR THE MPCT IN 2012 In 2012, the MPCT continued to invest in the welcoming infrastructure development: A new 16,000m² terminal dedicated to the operations of two large capacity ships. It will be composed of a car park, a luggage area and a check-in area. Independent of the current MPCC station, this new terminal will have its own access for coaches, taxis and quick drop-off. A gateway on the post large start of the line" passenger ships will then be able to be handled simultaneously in the MPCT area. MPCT is patrolled 24/7 and strictly applies the international ship and port facility security code. With 700,000 passengers in 2010, 1,000,000 expected from 2012, and more than 25 international companies proposing stops in Marseille, MPCT has become the unrivalled embarkation terminal for Mediterranean cruises! Access By Road: The MPCT site is connected to the major European motorways A7-A55 (coast) and A50 (East) CONTACT: Jacques Massoni, Tel: +33 (0) Bérengère Huz, Tel: +33 (0) mpct-admi@orange.fr Press Kit Marseille Provence Cruise Club Seatrade Miami March

19 Marseille Provence Airport Your Mediterranean Gateway An airport enjoying strong growth, perfect for cruise passengers With 7.4 million passengers in 2011, Marseille Provence Airport has been consolidating its fast growing traffic, which has increased by 20% since will see a continuation of this quick growth, with an additional 12% of increase in passenger volume expected, creating an all time high of 8.3 million passengers. Consequently, 1 million extra passengers will be travelling through Marseille Provence Airport this year, and 33 new scheduled routes have already been announced for 2012 to domestic, European, North African and Middle Eastern destinations. Marseille Provence Airport offers modern infrastructures as part of its international air traffic development, and is therefore able to accommodate any type of aircraft on the platform in the best possible conditions: > 2 runways, category III > Airport open 24/24. Excellent weather conditions. No slot restrictions. Considerable areas of land available for future developments > No saturation of airspace > Air terminal capacity for 11.5 million PAX > 98 check-in counters 43 boarding gates 55 aircraft stands available 25 standard stands and 30 remote In order to increase passenger comfort and make the platform a truly welcoming and convivial place, Marseille Provence Airport completely renovated all its terminals in As a direct consequence, it is in first position for quality among all major French airports. It also won the "Best Airport" prize in 2007 awarded by ACI Europe, the international association of European airports. In addition, mp 2, the first low-cost terminal to be built in Europe, which opened in 2006, today offers 41 scheduled low-cost destinations, making a major contribution to accessibility (direct flight + attractive price) in addition to the traditional existing services. Press Kit Marseille Provence Cruise Club Seatrade Miami March

20 A diverse high density network Marseille Provence Airport benefits from an extensive network offering direct regular flights to nearby markets, with connections to 52 European and 21 French destinations. MRS Airport hosts the first Long Haul Network for French regional airports: 6 long haul scheduled destinations of which 2 to North America (Montreal and Quebec City). In addition, thanks to the large number of links via major European hubs, Marseille Provence Airport is in a position to offer many routing choices to passengers arriving from other continents. 33 daily connections to the European hub secure easy access from anywhere in the world with the choice of airlines, global Alliances (Skyteam, StarAlliance, OneWorld) & Frequent Flyer Programs. X 3 DAILY to London-Gatwick, BA hub X 3 DAILY to Madrid, Iberia hub X 1 DAILY to Barcelona, Iberia hub X 2 DAILY to Rome, Alitalia hub X 5 DAILY to Munich, Lufthansa hub X 3 DAILY to Frankfurt, Lufthansa hub X 3 DAILY to Brussels, Brussels Airlines hub X 4 DAILY to Amsterdam, KLM hub X 7 DAILY to Paris-CDG, Air France hub X 2 DAILY to Lisbon, TAP Portugal hub 2012, Air France to increase its traffic in Marseille by 1 million passengers! Air France has chosen Marseille to develop its first base in France outside of Paris. Since October 2011, the airline has already inaugurated 17 new routes in addition to a major increase of capacity on the existing services. Marseille airport forecasts a double-digit growth for 2012 and a traffic exceeding 8.3M PAX! Press Kit Marseille Provence Cruise Club Seatrade Miami March

21 Special welcome and services for cruise passengers! Marseille Provence Airport offers a comprehensive range of services to welcome incoming groups off the plane and onto their coach, or outgoing groups arriving at the airport until they board their plane. Tailor made assistance Hostesses welcome the groups and guide them through the terminal. A reception counter is especially dedicated to guiding these groups, with personalised signage. The Marseille Provence Airport Reception service can also interface with organisers to assist disabled passengers, or with airlines who wish to have specific check-in counters Reception counter At the meeting point, a reception counter or personalised signage can be installed to facilitate guidance and grouping of passengers in the air terminal. A baggage handling service Baggage is taken from the point of delivery to the coach, or from the coach parking area to the check-in counter. Marseille Provence Airport has also provided specific parking spaces for coaches in immediate proximity to the terminal building. Airport shuttles specifically for cruise passengers take them to the cruise ship embarkation gangway. This system makes it possible to offer a coherent range of services to cruise passenger travellers. A turnkey service for the best possible cruise Easy transfer between Marseille Provence Airport and the Port Marseille Provence Airport is close to the port, with a travel time of 15 minutes, thanks to direct motorway access (A55). The transfer is facilitated by a specific coach parking area made available right next to the terminal building with corresponding signage. Thanks to this parking area the transfer from the plane to the cruise ship is simple, fast and direct. Press Kit Marseille Provence Cruise Club Seatrade Miami March

22 Marseille Provence Airport key figures 7,363,068 PAX in 2011 = +20 % increase in passenger traffic compared to nd highest increase in traffic among the 100 largest European airports in destinations / 121 direct scheduled routes / 29 countries 28 scheduled airlines. (for outgoing clientele) / (for incoming clientele) Group Reception Service Nicolas TRIPIER, Tel. +33 (0) nicolas.tripier@mrs.aero Marketing Communication Department Romain WINO, Tel. +33 (0) dmc@mrs.aero Press Kit Marseille Provence Cruise Club Seatrade Miami March

23 TGV Med: High-speed Trains between the Mediterranean Coast and Paris - Travelling at 300km/h (186mph): Marseille-Paris in 3 hours (best journey time) Connection between the cities of the Mediterranean (Marseille, Aix-en-Provence, Toulon, Nice, Avignon, Nimes, Montpellier etc.) with Paris and Ile de France. TGV Med: Paris and Ile de France Stations Several stations served in Ile de France Paris Lyon Station (in the heart of Paris) Marne-la-Vallée Chessy TGV (the station for Disneyland Paris) Paris Charles de Gaulle Airport TGV (Paris International Airport) Massy TGV (to the South of Paris) for connections with the west and south-west of France Press Kit Marseille Provence Cruise Club Seatrade Miami March

24 TGV Med: many stations served daily - 17 TGVs between Marseille and the surrounding area and Paris (Ile de France) daily in both directions. First departure: 05:28, last arrival: 23:26-5 TGVs between Marseille and Disneyland Paris daily - 6 TGVs between Marseille and Paris Charles de Gaulle Airport - 15 TGVs between Marseille and Lyon (in 1hr 40mins) - Many other direct TGVs from Marseille to Lille, Brussels, Geneva, Rennes, Le Mans, Nantes, Rouen, Macon, Dijon, Strasbourg... In December 2011, the new Rhine-Rhone TGV with TGVs direct from Marseille to Besancon, Belfort, Mulhouse, Colmar, Strasbourg, Frankfurt... The SNCF can also run Special TGVs on demand depending on the circumstances. These TGVs offer between 500 and 1000 seated places on the same train (double-decker TGV Duplex). Many services can be added to these special trains (a welcome, dining, on-board entertainment, personalised space of the train). TGV: many services available - Transfers between the Port of Marseille and the St Charles Station by bus (15 mins) - St Charles Station modernisation project completed in June Welcoming benches available on the access to the TGV platform - Bar and on-board dining (on the regular TGVs and on the Special TGVs), dine at your seat in the TGV Pro* Area. - Reclining seats and electrical sockets in 1 st class. *Many other services are also provided with the SNCF Pro Offer (new Pro 1 st Area on some TGV routes) Group Reservations on-board the TGVs (and other trains): Organising all inclusive Group* travel for tourists or business (seminars, conventions) offering transport, lodging, visits, entertainment etc. * from 10 persons. Contact us: acvgroupes@sncf.fr For a Special TGV, your contact: Mr Michaël DIRADOURIAN Director of Group Sales, Mediterranean Region Tel: Fax: michael.diradourian@sncf.fr Press Kit Marseille Provence Cruise Club Seatrade Miami March