Bill Pay Users Guide

Transcription

1 Bill Pay Users Guide

2 ~ Online Bill Pay ~ Online Banking Bill Pay is an optional service. Consumer clients may activate Bill Pay from the Bill Pay tab in Online Banking. If the Bill Pay tab or menu is not available, please contact us by sending a message through the Contact Us option in Online Banking. Enroll in Bill Pay Service Set up Accounts: Log into your Online Banking account and click the Bill Pay tab Click Set up Accounts Select account from the drop-down box (account from which you will pay bills) Select the beginning check number from the drop-down box Once you ve read the service agreement, place a check mark next to I agree, then Click Submit Note: Additional accounts must be enrolled separately by following the steps above. Online Banking Bill Pay Service Page 2

3 Add Payee: Choose the Add Payee button from the Bill Payment View Payee List page and fill in all the appropriate information. The Bill Pay service will automatically search for the options to pay electronically or using a check. Payee Information should be obtained from your latest billing statement. Two types of payees / payments: Electronic and Check. Electronic Payees must already be established in the Electronic Payee database before they can be set up to receive payments electronically. Funds for payments made electronically will debit your account as an electronic debit on the date you have specified for the payment to be sent (the Payment Date chosen in Bill Pay). If funds are not available on the date of payment, the electronic payment will not process. The system will try again to send it every day until the funds are available or you cancel/delete the payment. If the payee is available as an Electronic payee, it will appear as such in the Payee Type section. If it s not, the Payee Type will illustrate Check. Online Banking Bill Pay Service Page 3

4 Check Payees are companies or individuals that are not in the Electronic Payee database, or simply items you would prefer to pay via paper check. Funds for payments made by check will not be deducted from your account until that check has cleared (exactly like writing a check from your checkbook). Online Banking Bill Pay Service Page 4

5 Add an Immediate/One-Time Payment: Select the New Payment option from the Bill Pay menu. Select Quick Pay for an immediate/one-time payment (payment can be future dated) Select the Payee from the payee list. Click Submit. Enter the Payment Amount. If mulitple accounts were set up to pay bills from, select the appropriate account from the Pay From account drop-down box. Click on the calendar icon to select a payment date (date you want the payment to be processed). NOTE 1: The Payment Date should be established at least 4 business days in advance of the due date for Electronic Bill Pay items and at least 7 business days in advance of the due date for Check Bill Pay items. NOTE 2: IMPORTANT All bill payments are processed twice a day (business days only). The first processing begins at 2:00 a.m. CT and the second processing is at 12:00 noon CT. Any payments entered after the 2:00 a.m. processing, and before the 12:00 noon processing will be processed the same day. Any payments scheduled after 12:00 noon CT business days, will be processed the next business day at 2 a.m. CT. NOTE 3: Bill payments are not processed or paid on holidays or weekends. If a schedule bill payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last business day BEFORE the holiday. Online Banking Bill Pay Service Page 5

6 Add a Recurring Payment: Select the New Payment option from the Bill Pay menu. Select Add Payment for a recurring payment. If mulitple accounts were set up to pay bills from, select the appropriate account from the Pay From account drop-down box. Select Payee from the drop-down box. Memo: Information entered in the Memo field will appear on the check written to your Payee and will remain with your payment history. The memo information does not appear on Electronic Payments. Alert when payment is processed: check this box to receive an alert message in Online Banking. o Other Alert messages can be set up for . See the Options menu and Alerts tab. Frequency: Choose the frequency of the payment (weekly, bi-weekly, monthly, etc). Start Date: The payment date to generate the first payment. Payments will continue weekly, bi-weekly, monthly, semimonthly, quarterly, annual, or semi-annual. Expiration Date: include an expiration date for payments to stop. Place a checkmark in the payment has no expiration date box if you do not want to set up expiration date. The payments will continue unless you give direction in the Bill Pay service to stop the payments. Payment Description: This will not appear on the check written to your payee, but will remain with your payment history. Variable Payment: Check this box if the payment has a different amount for each recurring payment. Online Banking Bill Pay Service Page 6

7 View Scheduled Payments: To View, Edit or Delete any scheduled payments select the Scheduled Payments tab from the Bill Pay menu. Stop Payment on a Bill Pay Item: The Stop Payment option is only available on Check Bill Pay items. We cannot place a stop payment on Electronic Payments after the item has been processed in Bill Pay. To place a stop payment on a check bill pay item, refer to your History tab from the Bill Pay menu for the bill pay check number issued. To create a Stop Payment, click on the main menu, and then from the Account Listing page use the drop-down box for the account in which to create a Stop Payment. Stop Payment fee will be assessed to your account. View Bill Payment History: To view information on past bill payments choose the History tab from the Bill Pay menu. From the View Payment History For drop-down box, choose to view: last 7 days, 15, or 30 days. The option to search History is also available. Online Banking Bill Pay Service Page 7