Comprehensive software solutions for insurance

Transcription

1 Innovation Simplicity Customer Experience Comprehensive software solutions for insurance

2 Let our targeted solutions improve your margins and increase user engagement, throughout the insurance value chain. Accelerated solution implementation to reduce time to market Distribution Boost sales and strengthen brand equity by delighting users at every touchpoint. Pipeline Management Intelligent cross device tools to quickly convert a lead to a customer. Needs Analysis Tailored product recommendations based on multi dimensional financial needs analysis. Quote and Illustration Quick and flexible policy illustrations anywhere based on customer needs. e-app Advanced features for online policy issue in minutes or redirect to underwriter for resolution. Underwriting Make fast, smart decisions for complex products. Our underwriting solution gives you all the data you need to make better decisions faster, reduce processing costs and improve quote conversion ratios and decision consistency. Intellect Underwriting Workstation Smart and accurate decision support for complex underwriting. Intellect Risk Analytics Leverage big data to discover hidden risk in minutes. Improved claims processing accuracy and efficiency The largest independent-listed pan-asian life insurance group in the world asked us to help them: Make claims processing more accurate and efficient. Manage and meet changing audit and regulatory mandates. Provide better customer service. Intellect SEEC delivered an end-toend claims management system that seamlessly integrated with the customer s existing process. Improved claims processing time by 75%. Reduced claims notification time by 70%. Faster rollout of new products. Claims Get simple and quick, end-to-end case management with automated claim benefit calculation. Our claims solutions improve productivity, increase satisfaction and free your team to focus on customers not technology. Intellect Claims An end-to-end, federated claims solution with smarter case management, systemguided decisions and robust benefit calculation capabilities. Life Claims in the Cloud An affordable cloud alternative that gets you up and running in days. Business Component Software Quickly achieve competitiveness in a changing business and technology environment, with a lower cost of ongoing ownership. With our business component software, you can quickly adapt to evolving demands in distribution, underwriting and servicing. is faster, flexible and scalable solutions at a lower cost. Intellect Business Component Software Industry standards-based, pre-built, granular components that allow insurers to rapidly roll out customer-centric processes. A start-up mortgage insurance company in the Midwest asked us to help them: Use straight-through electronic processing from application capture to policy issuance, billing and claims. Make business rules configurable to handle changes in decision criteria. Provide an efficient way to leverage industry standards, such as ACORD and MISMO. Intellect SEEC delivered a complete standards-based core insurance platform, using more than 50 pre-built business components within 9 months. Delivered real-time risk management using loss probability of individual loan applications. Reduced data upload errors via OCR/data validity checks. Externalized rules and configurable processes for changing eligibility and pricing parameters. Users can now combine Delegated and Non-Delegated underwriting. Profile Management Easily create and manage client profiles including multi-carrier investments. Customer Servicing One stop financial and non-financial customer servicing. Product Configurator Configure products in hours and rapidly roll out across channels. 2 Intellect SEEC Intellect SEEC 3

3 The right solution makes a big difference. Intellect SEEC s underlying product architecture allows you to quickly implement step change at the speed of your business while leveraging your existing high-value assets. Our design principles include: Rapid roll-out of a customer-centric solution with a high degree of functional reuse, for low lifetime costs. Modular solutions built on SOA and ACORD standards to offer unprecedented agility, flexibility and reuse. Incremental roll-out of functionality as a derisk strategy through our modular solution design. Rich user experience through our intuitive solution design to minimize training costs. Loosely coupled architecture that insulates the user experience from back-end changes. A federated model that maximizes reuse of existing assets. Cross-platform (web and mobile) roll-out through our build once and deploy many philosophy. Proven functional artifacts, externalized product rule engine and pre-built components for quick deployments. Improved customer experience through streamlined services A Fortune 50 U.S. insurance company, focused on the needs of senior Americans, asked us to help them: Reduce costs and improve efficiencies in the customer service function. Outsource certain service center operations while automating complex customer service processes. Improve customer satisfaction and reduce service center costs. Intellect SEEC provided a component-based application, with customizable scripts and pre-defined workflows, that extends into field offices. Cut call durations and post-call processing times in half. Reduced call blockage from 35% to less than 1%. Reduced training time of client s customer service reps by up to 75%. Flexible product architecture Intellect SEEC s underlying product architecture enables you to respond more quickly to customers, improve process efficiency and drive innovation and growth. Insurance Solutions Business Apps Business Components Administrative Systems Policy Admin Billing Claims CRM The loosely coupled architecture offers you unprecedented flexibility to create customized solutions, while the modular structure of our solutions gives you the necessary agility to deploy new functionality at the speed of your business. We enable your business objectives whether they are to alleviate the integration of disparate back-end systems through business components, deliver cohesive business apps such as product configurator or needs analysis, or implement end-to-end solutions for business areas such as claims, underwriting and distribution. Multi-channel billing simplification for reduced TCO One of the largest insurance and financial services companies in the world asked us to help them: Accept payments across multiple channels. Provide a user-friendly experience to customers, associates and agents. Intellect SEEC replaced the client s current services with business components and standards-based canonical data model to reduce integration complexity and line up with the client s future reference architecture. User experience offers competitive capabilities that customers desire. Billing-related call volumes and total cost of ownership dropped. Average response time dropped to 2.2 seconds per transaction. Jump-start your projects with our proven insurance artifacts. 4 Intellect SEEC Intellect SEEC 5

4 Proven solutions you can count on. suite is designed to increase your competitiveness throughout the insurance life cycle, from customer acquisitions and management to underwriting, customer servicing and claims. Our offerings increase your staff productivity, reduce your losses and ensure compliance. We alleviate your legacy dependency and quickly move you toward customer centricity. We offer you the flexibility to introduce state-of-the-art products and channels at the speed of your business with solutions that are extremely modular and scalable and enable you to leverage your existing high-value assets. Our solutions are easy to add to or modify as your needs change. Our design lets you offer your customers a consistent and continuous experience across channels and ever-evolving technologies. We ensure flexibility and reliability at every touch point for the digitally active and socially networked customer Intellect SEEC works with customers to deliver flexible, state-of-the art solutions that can grow with their business. Using SEEC s technology enabled us to efficiently outsource key customer service functions as well as reduce training time. In addition we saw an immediate productivity boost as call times were reduced by more than half in many cases. The ability to reduce customer service costs has directly impacted our cost competitiveness and profitability. Likewise, the ability to handle customer inquiries faster has dramatically improved customer satisfaction. Lee Weisenberg, SVP of Customer Service Bankers Life and Casualty Intellect SEEC 7

5 About Intellect SEEC Intellect SEEC is one of the world s leading providers of insurance software with an extensive portfolio covering distribution, underwriting and claims. Intellect SEEC has been developing innovative insurance solutions to lower operating costs and increase premium volumes and margins for the last two decades. Over the last 25 years, the company has built strategic relationships with major insurance carriers in America, Canada, United Kingdom, India and the Far East. Intellect SEEC builds its innovative, low-cost solutions on a firm belief that while the underlying business and technology of insurance are complex, their application should not be. Contact us to learn how Intellect SEEC can make a difference for your profitable growth strategy: barbara.stanton@intellectdesign.com Copyright 2015 Intellect Design Arena All rights reserved. These materials are confidential and proprietary to Intellect and no part of these materials should be reproduced, published in any form by any means, electronic or mechanical including photocopy or any information storage or retrieval system nor should the materials be disclosed to third parties without the express written authorization of Intellect Design Arena.