Over 18,400 branches. 21,843 ATMs. 261 million accounts. Enabling State Bank of India to create the world s largest homogenous banking network

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1 Wealth Management

2 Volatility and uncertainty in the markets have given rise to a new class of customers who are extremely cautious and demand absolute transparency from their advisors. They now expect instantaneous access to their investment plans and personalized interactions with their advisors on a collaborative financial plan. The advisor, in this new scenario, is an investment management firm s biggest asset, who needs to spend time strengthening client from a holistic perspective. The quest to improve productivity takes center stage as wealth management firms look at a range of diverse customer segments, even as they try to keep up with changing regulations and developments in consumer technology such as smart phones and tablets. To remain competitive in this new market and meet the evolving needs of customers, firms offering wealth management services to their customers need to align their business models and plan offerings accordingly. The need is for an integrated solution, offering a mix of investment-based and traditional banking products, to emphatically deliver a faster time-to-market advantage. What is needed is a solution that enhances client engagement and creates a flexible compliance structure, while also leveraging emerging technologies. Understanding this requirement, Tata Consultancy Services (TCS) has architected an end-to-end Wealth Management solution to address your firm's specific needs. As part of the TCS BaNCS market-ready universal financial services platform, our solution helps you focus on growth and profitability keeping in mind underlying firm-specific requirements and ever-emerging customer demands. Built on open architecture, our component-based product suite leverages service-oriented and event-driven architectures, bringing you the much-desired agility, cost efficiency and competitive edge.

3 Overview The wealth management landscape predominantly includes banks, brokerages, financial advisors, and wealth managers. Increasing customer affluence has added importance to the wealth management sector, attracting new players. At the same time, existing players strive to improve and expand offerings. However, wealth managers established or new face an increasing demand for transparency and wider product range from customers. Other challenges that enterprises must address include pricing pressures, balancing costs, profitability, and regulations. The wealth management solution from TCS BaNCS enables you to offer layered financial services to various customer segments and provides you with a 360-degree view of the customer across products. With its modular architecture and strong integration capabilities, our solution covers the wealth management value-chain from client on-boarding to portfolio management, through core business modules such as Client Relationship Management (CRM), Financial Planning, and Portfolio Management. It automates and integrates wealth management processes for seamless servicing of the gamut of offerings from a single point of access to multiple modules, while enhancing advisor productivity and minimizing total cost of ownership. Over 18,400 branches. 21,843 ATMs. 261 million accounts. Enabling State Bank of India to create the world s largest homogenous banking network

4 Customer Advisor Kiosk face2face Call Center Internet Mobile Work Organizer Client Management Financial Profiling Financial Planning Portfolio Management Alerts Client Profiling Need Analysis Goal Planning Valuation Calendar Compliance Risk Profiling Resource Allocation Performance Campaign Constraints Financial Profiling Investment Strategy Measurement Accounts Simulation/What-if Rebalancing Portfolio creation Order Generation Plan monitoring Rebalancing An overview of the wealth management solution

5 Benefits Our solution offers you tools and modules that ensure a low Total Cost of Ownership (TCO), intuitive and interactive screens for an enhanced user experience. Through our solution, you benefit from: Comprehensive coverage. Encompassing the wealth management functionality comprehensively, we bring you full-service capability Enhanced customer experience. We enable enhanced customer retention through better advisor productivity, superior servicing, and intuitive and interactive screens for an enhanced user experience 360-degree view. Our solution affords a complete view of the customer across products, including held-away assets, giving the customer a clear insight into the services offered by the enterprise Modular architecture. This, along with our strong integration capabilities, ensures accelerated deployment of the solution TCS worthiness as a partner for financial institutions is based on highly skilled resources, extensive industry knowledge, relevant local experience, and the wealth management solution from TCS BaNCS integrated product suite. This combination presents a unique and proven solution for financial institutions and one that actively mitigates the significant risks in undertaking even the most complex projects. In a nutshell, what banks, brokerages and other firms need is a robust technology solution such as TCS BaNCS, which provides a single view of the customer across products along with enhanced advisor productivity. At the same time, it enables the firms to expand their offerings and reduce cost of ownership.

6 Features Our solution can be integrated within our TCS BaNCS universal financial platform and also third-party products outside the product suite. We conduct single-layer integration for all your data-sources, service repositories, and process repositories. These aspects ensure a quick deployment of the solution and enable you to capture economies of scale by leveraging existing capabilities. Our solution offers advisors and customers additional functionalities such as: CRM, which facilitates effective conversion of sales opportunities into loyal customers, through seamless campaign and leads management, and work-organizer functions Interactive financial planning that includes a comprehensive financial profiler and supports individual and holistic goal planning. The planning function uses customizable asset allocations and facilitates simulation of various what-if scenarios and plan monitoring Portfolio management supporting construction and maintenance of portfolios, analytics, and reporting. The module also tracks and measures portfolio performance, offering portfolio rebalancing and recommendations with execution ability, through an order management functionality Distribution management framework that comprises an agency force (Advisor/ Relationship Manager/ Distribution Intermediaries) management tool. This tool helps in skill and performance management, compensation factors for agents, across products and channels. These features help you transform into single and complete financial services provider by creating a personalized services platform offering products across a wide range of asset classes Advisor workbench is a single-point access to CRM tools that are integrated with customer profiling, financial planning, and portfolio management modules. This provides the advisor with a 360-degree view of the customer relationship with access to portfolio and account information. It allows advisors to track customer interaction through journals, alerts, among others Customer portal that gives you a holistic view of customer portfolios, with the ability to drill down to individual transactions, including valuation and performance. It performs expected rebalancing for standard, cash-in and cash-out scenarios, and executes buy-sell recommendations In addition, the development tool solution from TCS BaNCS allows for modeling and deploying of business services, while they also help: Gain an overview of the component repositories of variousproducts and configuration of a solution Change parameters, processes and workflow definitions Provide insight into data models and database designs Report on contents of repositories, including externalized business services Allow rapid and easy integration between external services and TCS BaNCS Prototype new custom user interfaces or alter existing user interfaces Develop custom codes and integrate them with TCS BaNCS application programs and services Configure 24/7 operational profile for solution deployment including defining of period-specific operations

7

8 Why TCS BaNCS The TCS BaNCS product suite for banking, capital markets and insurance enables business transformation in financial services. Increasing operational efficiency and helping financial institutions stay agile, our solutions deliver a competitive edge with unmatched certainty. We aspire to be better than established benchmarks, which is why we have embedded an Alpha ( á ), representing superior returns delivered to our customers, consciously and prominently within our brand. The plug and play, component-based product suite consistently turns in impressive benchmark results, with a fine-tuned, highly scalable technology architecture that supports financial institutions with the highest capacities for transaction volumes, peak transactions per second, and transaction history size. With such a track record, it is only natural that the TCS BaNCS product suite can help financial institutions of any size gain a distinct, competitive edge. Contact To learn more about how we can help you innovate, transform and experience certainty through our Wealth Management solution, connect with us at or us at About Tata Consultancy Services Ltd (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering TM and assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata Group, India s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at IT Services Business Solutions Consulting All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright 2014 Tata Consultancy Services Limited TCS Design Services I P I 07 I 13

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