S LUTIONS to Build On

Transcription

1 1 S LUTIONS to Build On BOOKLETS 1 Corporate Overview 2 Ready-Mixed Concrete COMMANDconcrete 3 Bulk Materials & Automation 4 Concrete Plant Automation 5 Quality Control 6 Business Integration Services 7 Dispatch Optimization 8 Ready-Mixed Concrete Integra 9 Concrete Products Automation

2 a simple equation for complex needs COMMAND ALKON = GLOBAL.SOLUTIONS is proud of our worldwide customer partnerships. You can rely on us to continually invest and develop the latest technologies for the construction and bulk materials industries customers using dispatching systems 40,000+ trucks scheduled and tracked using COMMANDseries 12,000+ signaling units in operation 9,000+ batch control systems in operation 300+ customers relying on back office solutions 2,700+ JWS Apex ticketing installations 500+ installations of JWS Apex back office solutions Millions of cubic yards of concrete produced annually under the watchful eye of s Quality Control solution Table of Contents 04 Products Services Support Other Product Booklets Sales and Contacts 11 Company Profile 02

3 develops, markets, and supports software and hardware products for construction and bulk materials producers including ready-mixed concrete, aggregate, asphalt, cement and block producers. Whether you do business from 1 or 1000 locations, our broad range of products allow you to manage all aspects of your business with one, fully integrated solution or as separate, individual pieces designed for your specific needs. products will help you optimize your business processes, measure your results, and improve your customers satisfaction. We provide you with Solutions to Build on!

4 Ready-Mixed Concrete dispatch systems designed to improve customer service and operational efficiency and reduce costs COMMANDconcrete COMMANDoptimize INTEGRA INTEGRAoptimize Reliable and accurate batching controls & plant automation S O L U T I O N S TO BUILD ON COMMANDbatch COMMANDbatch CP Plant Watcher Moisture Probes Precision Water System COMMANDcallboard Bin Fill System Bulk Materials systems & site automation Apex Ticketing Apex Loadout Apex Rail Auto ID Touchscreen Kiosk Apex Dispatch Apex Truck Tracking Scale Watcher Wireless Loader Remote Displays Remote Printer Enclosure & Stand 04

5 Full-featured quality control, mix management, and production management COMMANDqc Centralized communication center for fleet management, truck tracking, mapping, and reporting. COMMANDfleet Voice Based Scheduling to assist with driver scheduling and utilization ScheduleCom Integrated Job & Quotations solutions COMMANDquote Apex Quote INTEGRA Sales Manager Online credit control, billing, and accounts receivable solutions that are unique to the needs of the industry COMMANDinvoicing COMMANDreceivables COMMANDcredit COMMANDlien COMMANDcartage COMMANDinventory Apex Invoicing Apex Receivables PRODUCTS Apex Inventory Apex G/L Interface INTEGRA Office Tools for transactional measurements and standardized reporting of your finances and operations COMMANDexecutive Apex Inquiries & Reports INTEGRA Executive Information System Enterprise Content Management solutions that save time and money and strengthen customer relationships Accounts Payable Solution Tickets, Invoices, & Statement Solution Human Resources Solution Issues Management Solution E-Commerce solution extends the value of your investment by providing data access via the web to your customers and their customers COMMANDcommerce Business Intelligence applications for analysis, reporting, dashboarding, and activity monitoring of your financial and operational performance COMMANDperformance With COMMANDbatch we have more accurate batches and are always within tolerance. We can proudly say that the system allows us to have the best product in Ecuador. I always said that if the system helped us save $1 per cubic meter produced, then the system would pay for itself. It has. I always have support available to me in either Spanish or English when I encounter a problem with the system. Miguel Castillo Holcim Ecuador

6 SERVICES When you purchase a product you make a decision to partner with the industry leader. In addition to our innovative products, you partner with a company that is rich with proven industry knowledge and that has a commitment to continuing relationships. We are pleased to offer specialty services to assist you with new systems or to assist you with the maintenance, training, planning, and expansion of your current operations. Project Management Project Managers are specialists; they know and understand your business. Our Project Managers make sure we deliver the most efficient and cost effective installation possible. In addition, your next project will get the attention it needs by utilizing our experienced Project Management staff. New Product Installation Services certifies the appropriate installation and configuration of your new software, hardware and communications. Our professionals will work with your team to ensure that data is created and/or migrated properly, hardware and software is installed correctly and tested thoroughly, and that the transition back to business operations using new systems occurs smoothly. New Release Installation Services offers new release installation services to assist you with upgrading your products to the next available release. Custom Integration Services Let our professionals assist you in the planning and implementation of enterprise wide solutions including: batch/aggregate plant integration services, Customer Relationship Management (CRM) systems, payroll packages, time clocks, bar coding systems or any other business operations systems that you are adding to your architecture, whether they interface with Command Alkon products or not. 06

7 Database Maintenance & Tuning offers services to assist you in maintaining the stability of your product database. We are happy to tailor our offerings to your individual needs. System Maintenance & Expansion can assist you with the maintenance or expansion of your existing infrastructure systems. The need for this may be driven by a new acquisition, industry growth, or a desire to update your existing infrastructure. Software Development Services provides customer-specific product development for those software functions that do not currently exist within your suite of products. Each software development project includes a Requirements Phase, focused on discovering your needs, and a Construction Phase, focused on invention and implementation. Training Maximize the return on your investment by making sure that your staff know how to get the most from your systems. Training ensures that your staff are fully utilizing your purchased software and hardware. Our training services include both initial training and refresher training based on a well-designed curriculum. Customized courses can also be designed and delivered as desired. Training is available in our offices, as well as on-site. Account Management A Technical Account Manager is assigned to your company to ensure that all issues for your Command Alkon products are well documented, escalated through the appropriate channels, and scheduled for programming and implementation. Business Process Consulting Being the industry leader in dispatching and batching systems, has many industry recognized experts. Our experienced operations consultants review your current operations and define a plan of action specifically for your company to improve profitability and customer satisfaction. In the quality control arena, our business process and concrete technology experts can help you to reduce the variability of your concrete and transform your QC group into a real profit center. Business Intelligence experts can assist you in maximizing the use of your Performance Management tools by performing data analysis, process refinement, product customization, and identifying process improvements. The team was a pleasure to work with and they worked diligently to complete our project on schedule. Learning to use the COMMANDseries software was an important, but huge step for most of our employees. 's staff did an outstanding job with training and they ensured that we were as comfortable as we possibly could be when the installation was complete. It was a crucial step for our company and it gave us the capability to continue to work towards being the best we can be. Sharon S. DeLoach Evans Concrete, LLC Claxton, GA

8 ALWAYS ON Technical Support services include: round-the-clock support services remote diagnostic services software maintenance releases hardware repair All products are kept in working order by a team of technical support personnel unmatched in the industry. Over 50 dedicated Help Desk professionals are available to you in case any questions or problems arise with your system. All Help Desk personnel are routinely trained at our in-house training labs and are kept up-to-date on the latest enhancements and product features. The 24/7, 365 guarantee is exactly what it sounds like. We'll be available to you 24 hours a day, seven days a week, 365 days a year. Guaranteed. SUPPORT Technical support services and hours may vary based on product lines and/or office locations. Support at has always been exceptional. Our representative always works hard for us and treats us with respect. Steve McDonald Geiger Ready-Mix Kansas City, KS s number one strength is their commitment to their customers! Involving the customer in software enhancements, on-call technical support at 2:00 a.m., no questions asked, and the dedication of its employees is what makes number one. Command Alkon is the way to do business in the ready-mix industry. Martin Blevins Fred Hill Materials Port Orchard, WA 08

9 REQUEST THESE OTHER BOOKLETS FROM COMMAND ALKON Ready-Mixed Concrete COMMANDconcrete Bulk Materials & Quarry Automation Concrete Plant Automation Quality Control Business Integration Services Dispatch Optimization Ready-Mixed Concrete Integra Concrete Products Automation

10 S A L E S A N D C O N T A C T S Americas Birmingham 1800 International Park Dr. Suite 400 Birmingham, AL Tel: +1 (205) Columbus 5168 Blazer Parkway Dublin, OH Tel: +1 (614) Kansas City JWS A Division of West 75th St., Suite 103 Shawnee Mission, KS Tel: +1 (913) Chicago 9014 Heritage Parkway,Suite 304 Woodridge, IL Tel: +1 (866) Colombia Cr 7ª No Piso 7 Oficina 12 Torre Ultrabursátiles Bogotá, Colombia Tel: +57 (1) Brasil KP Consulting - A Division of Av. Constituição, 1273 CEP São José do Rio Preto, Sao Paulo Brasil Tel: Europe, Middle East, Asia Bristol UK Unit 2 Avon Valley Business Park Chapel Way St Annes, Bristol BS4 4EU UK Tel: +44 (0) France Concrete Equipements - A Division of 18, rue des Cayennes Z.A. des Boutries Conflans Ste Honorine Cedex FRANCE Tel: +33 (0) The Netherlands BV Mierloseweg KA Geldrop Nederland Tel: +31 (0) The Netherlands TMS A Division of Groningenweg 6k 2803 PV Gouda Nederland Tel: +31 (0) India Systems Pvt. Ltd. BSEL Tech park, Plot # 39/5, 39/5A, 614C Wing, Opp. Vashi Railway Station, Vashi Navi Mumbai Maharashtra India Tel: +(91) /554 10

11 P R O F I L E Incorporated is an international company headquartered in Birmingham, Alabama that provides software and hardware solutions for producers of ready-mixed concrete, concrete products, aggregate, asphalt, and cement. employs over 300 people in our offices worldwide. has served the construction and bulk materials industries for over 30 years. Our broad product suite provides users with a full interchange of data, special features and future enhancements guaranteed to work. continuously researches, develops and acquires innovative solutions for its community of users and strives for 100% customer satisfaction through ongoing recruitment of talented, individual customer service professionals to serve our customers needs. past, present and future. We're there for you. Command Data CDI acquires Founded by Precision Systems, Inc. Ken Robinson Alkon Corp CDI acquires CDI acquires Founded by Advanced InControl. Jim Furlong Control Sytems CDI opens Malaysian office CDI acquires CDI opens UK Vehicom office rights CDI and Alkon merge Holdings formed acquires Concrete Advice ConAd opens offices in India and Colombia creates Integra Product Division TMS joins company timeline Alkon Acquires PC + CDI acquires Cadcrete Alkon acquires Auto-Control CDI and Alkon Trimble become Alliance JWS joins Concrete Equipements joins KP Consulting joins Please visit us online

12 Headquarters 1800 International Park Dr., Suite 400 Birmingham, AL (205) Fax: +1 (205)