Our Outsourcing Projects

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1 Our Outsourcing Projects Rigel Networks End-to-End IT Services Company

2 CASE 1: Client Scenario One of our clients from jewelry industry is a leading provider of innovative and functional website and online marketing solutions. Previously they were having in-house team of experts who were developing, designing websites and providing online marketing solutions for their clients. Hiring, training and managing staff for such projects was becoming expensive, time-consuming and difficult to manage. Even many of their projects required major capital investments and they were unable to manage competition. So they decided to outsource their projects to Rigel. The client wanted to leverage on the cost savings and quality of an offshore solution, and therefore engaged our services to do the web designing, development and online marketing for their jewelry projects. Rigel Proposition Rigel Networks proposed outsourcing for almost all of our client s jewelry projects so that client can handle their other core activities and can help reduce cost, risk and helped streamline their operations and improve efficiency. We promised to provide a virtual team of experts for completing client s several projects for web development, designing and online marketing. Actual Implementation All the requirements were analyzed carefully and a comprehensive proposal was created with a consultative approach containing execution details, costs and delivery timelines to set the right expectations. After getting the client s approval on our proposal, we allocated some developers, designers and programmers to work on client s time zone. Our client initially gave us few projects, then analyzing our excellent work, they gave us more. We successfully completed all of their jewelry projects. We recognized the specific needs of jewelry industry and designed enterprise solutions. Our solution comprised of the following elements: We provided an experienced and well-trained team of experts like web developers, programmers and designers who handled load of company s projects successfully. Our team helped in building online web presence, web designing & development, apps development and other projects. We provided 24*7 services so as to work according to client s time zones. We provided skills at reasonable cost. Client was happy with our daily reporting, direct communication and faster mail responses. We provided offshore Magento development services and best quality e-commerce website development within the stipulated time. We used Magento, Word Press, MS.NET and several other frameworks for the projects. The streamlined process enable the company to make better informed decisions and helped to reduce errors arising from manual way for recording and tracking data and processes.

3 Client Advantages/ROI After outsourcing their work to Rigel Networks, the client enjoyed the following rewards: Predictability, transparency and control over costs. Improved service delivery and project delivery. Cost-effective services. Increased quality and greater flexibility. Improved decision making. Enhanced competitive advantage. Increased productivity, increased revenue & growth. CASE 2: Client Scenario The client is a leading provider of multi-vendor IT services. Its services range from onsite break/fix hardware repair and per incident on-site hardware repair to managed help desk and equipment installations, de-installations and disposals. The technology they were using earlier has many limitations like web access, lower speed, internal automation, UI (User Interface) problems and many more. They wanted to replace the old technology with the new technology and make the organization s work more effective, efficient and profitable. So they decided to outsource their projects to us that could help them save time, money and resources. Rigel Proposition Rigel sent a proposal for a new enterprise software development that could help the client in monitoring and managing their business and make their work more effective and profitable. Later we also proposed IVR solutions to automate and control their call center business and also offered online reputation management services. For these services, we allocated some experienced developers, technicians and marketing experts who could work for them remotely. Actual Implementation As proposed, Rigel provided one stop solution for managing all the business activities of the company. We helped our client focus on their core business while reducing their capital expenditure and time-to-market. We delivered cutting edge field service management solutions that drive new levels of field tech efficiencies and customer delight. Our solutions included service order, scheduling, service level agreement, combining complex logistics, prioritization and monitoring of field service operations

4 which eliminated paperwork and paper bottlenecks from work orders to invoices. We provided a systems management tool to be able to work with all departments within the company. This tool included customer web access, technician web access and vendor web access systems. When we developed healthy relationship with our client, they gave us more projects and we increased our virtual team of experts for them. We have also developed the IVR using Asterisk for them, according to their requirements. We provided full-featured, end-to-end solutions to support the entire range of inbound and outbound services. Besides this, our ORM team helped in managing the online reputation for the company as well as in social media marketing to help increase brand awareness. Client Advantages/ROI Increased productivity and reduced costs due to remote work. Increased revenue-generating opportunities. Helped grow the service business. Reduced agent costs by leveraging the IVR System. Instant scalability. Increased profitability and streamlined process. Brand awareness to reach a large customer base. Saved time by reducing paperwork. Helped improve overall computer utilization, staffing and resource allocation. Extra time to focus on core competencies. CASE 3: Client Scenario One of our clients is a recognized leader in social media marketing solutions and consulting services. Earlier they were not having a proper platform through which they can help promote local businesses of their clients. They wanted to target growing companies, SMBs, manufacturers, partners, suppliers, business services professionals and business community. They were in need of a best social media platform through which they can target more and more customers and help them promote their businesses. They had never tried outsourced/contracted development. Rigel promised to offer its services by showing expertise in the related domain and technical areas. So the client decided to outsource their work to us.

5 Rigel Proposition As per client s needs, we proposed an innovative social media marketing and communications platform that could help our client to promote the businesses of their target customers. It helped them to get more and more customers who are in need of a social media platform and thus generate more revenue. Though located remotely, we proposed our client to provide best services with pricing flexibility and cost effectiveness. Later on we also developed mobile apps for their business. Actual Implementation After getting the approval, we allocated some professionals for preparing a highly scalable, flexible, compatible and unique social networking platform. We developed a social networking site through which users can login, share updates and market their brands or products. This platform helped their customers increase website traffic through social media marketing and branding, generate leads, grow productivity and improve knowledge sharing. We provided the website that was something far above what the client was looking for. Rigel also developed applications for the client to use with iphone, Windows and BlackBerry. We designed and developed mobile application, integration with social networking sites like Facebook and Twitter. Rigel has also developed API to extend social network application into other social networking site. Client Advantages/ROI Increased customer base like service providers, business professionals, entrepreneurs and business owners. Increased revenue. Easy to manage social media services. Became trusted partner of Facebook, Twitter, LinkedIn, Google and Microsoft. Availability of team as per their schedule and it helped a lot in project execution. Flexibility in pricing and high quality service.

6 Thank You USA Rigel Networks LLC 1500 Quail St. Suite 280 Newport Beach, CA USA Tel: Fax: INDIA Rigel Networks Pvt. Ltd. 7 th Floor, Dwarkesh Complex, R.C. Dutt Road, Alkapuri, Vadodara Gujarat, India Tel: Fax: UK Anushya Ltd. 12f Capital Business Centre 22 Carlton Road, South Croydon, Surrey UK CR2 0BS Tel: Fax: About Rigel Networks Rigel Networks is an End to End IT Services Company having global footprint with offices in US, UK and India. We are a One Stop Solution provider, and our services span across custom software development and maintenance, software integration, migration & re-engineering, remote infrastructure management and business process outsourcing. We have developed and implemented successful solutions for an extended range of industries including Jewelry, Hospitality, Healthcare, Roofing, Retail, Entertainment & Leisure and Mortgage & Finance. We foster customers business by innovation, quality, structured processes and collaboration with global resources to fulfill our mission of Let Us Grow Together! Website

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