Schindler Service Because life is a moving experience

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Schindler Service Because life is a moving experience"

Transcription

1 Because life is a moving experience

2 delivers assurance that your elevators and escalators are always available Reliability The industry s most highly trained technicians, supported by an entire global network of experts, are focused on reducing service calls to maximize your equipment availability. Responsiveness Structured maintenance routines, real-time dynamic scheduling, and 24/7 remote monitoring on all brands are integrated to provide the right service at the right time. Communication Online access to your service history, notifications of notable events, and a 24/7 customer call center are among the many ways we keep you informed. Customer service Regular customer surveys, a vast replacement parts inventory and no-cost proposals for capital planning are among the many services we provide as your service partner. Results Our aim is to exceed your expectations by delivering maximum availability, fewer service calls and exceptional customer satisfaction. Sustainability and safety Developing ever more sustainable mobility solutions while enhancing customer, end-user and employee safety are at the heart of providing first-class service. 2

3 3

4 We re here to get you there Yesterday, we carried one billion people vertically, diagonally and horizontally using Schindler elevators, escalators and moving walks. Today, we ll do it all over again. A long and proven history Founded in Switzerland in 1874, Schindler is a leading global provider of elevators, escalators and related services. Our innovative and environmentally-friendly systems make an important contribution to mobility in urban societies. Behind our success are over 48,000 employees in more than 100 countries. Making buildings better The way people move throughout your building is an experience that creates a lasting impression. So it s paramount that your operations run as smoothly as possible. Your building s design, occupants and traffic patterns are unique, and so are your service demands. Accordingly, has the flexibility to adapt to your building s unique environment using proven maintenance programs, not just maintenance contracts. We start by evaluating items such as: Response times: Will your building need immediate service, or will same day response be sufficient? Coverage: Will basic coverage for parts and service do, or do you need a comprehensive plan for mission-critical equipment? Costs: What are your budget requirements? By evaluating your service response time demands, coverage needs and budget parameters, we can help you determine which of our maintenance programs best fulfill your specifications. Once the evaluation process is complete, we will work with you to structure the program that best suits your needs. Making relationships last Our mission is to anticipate and meet your needs for seamless and safe mobility. We are focused on people engaging with them, building trust and being accountable. For over 140 years, we have been pushing boundaries and enhancing environments to build lasting partnerships. 4

5 5

6 Redefining reliability We re redefining reliability to keep people moving on your elevators and escalators. Knowing how to make a difference We strive to increase reliability with: Continual investments in technology improvements Safety inspections beyond code requirements Integrated global, national, regional and local support Service expertise on all leading brands of equipment Continuous training of our service team. You get: Fewer callbacks and inconveniences More up time Happier tenants and guests Greater peace of mind. Schindler s national service portfolio includes all leading brands It may surprise you to know a significant percentage of our existing service base is non-schindler equipment. 56 % 44 % Schindler Equipment Non-Schindler Equipment + CALENDAR YEAR 120,000 Safety Tests Performed 700,000 Parts Inspected Each Year Safety is our highest priority 120,000 safety tests performed and 700,000 parts inspected each year. Technology Improvement Program To make sure that your equipment is reliable, we invest millions of dollars every year in specific component upgrades. Improved components means technicians spend more time doing preventive maintenance, which translates into even better reliability. This program has resulted in a 37% reduction in callbacks. Safety inspections To make sure passengers on your equipment travel safely, our exclusive seven-point safety inspection is: Comprehensive Surpasses local codes Conducted annually Includes every piece of equipment we maintain. 6

7 Service support network When you partner with Schindler, you re partnering with an entire global support network. Global research and development teams are constantly working to offer the latest technological advancements in manufacturing, performance and safety. National support teams at the Schindler Center for Service Excellence provide training, technical expertise and sales support in all areas of service and repair while monitoring trends and usage data to implement updates and improvements. Regional experts in engineering and operations provide a support structure to local customers within the region. Local office teams consisting of managers, sales representatives, adjusters, superintendents and technicians are dedicated to delivering the personal support every customer deserves. LOCAL REGIONAL NATIONAL GLOBAL Local service with world-class support Only a leading company like Schindler, customer focused and technology driven, can bring decades of global mobility experience to your building. Technical training Every year Schindler technicians receive over 50 hours of training to keep their skills sharp and current. They are trained to service equipment built by Schindler as well as all other leading brands. To ensure their success, they are backed up with technical sales support and have immediate access to the latest technologies. Your personal elevator and escalator expert Schindler technicians are: Friendly Reliable Skilled Engaged Trustworthy Accountable. They are instrumental to the operation of your building. 7

8 Superior responsiveness We believe that achieving greater reliability depends on providing higher-level responsiveness. A partner you can rely on As your dedicated partner, we are committed to knowing what you need and making sure you get it when you need it. We accomplish this by: Carefully structuring and delivering tailored maintenance programs Maximizing time and resource management Providing technicians with the most current and accurate information Utilizing cutting-edge monitoring and communication technology. Intelligent maintenance routines Based on your building s unique characteristics and with a few simple steps on their handheld FieldLink device, Schindler technicians can access preplanned modules that specify exactly what work needs to be done and when. This helps ensure that you receive consistent, reliable service at the right time. Help, when you need it If you have an emergency, your technician is alerted and directed to make your request for service a top priority. Real-time, dynamic scheduling Constant updates to service plans are made through real-time, dynamic scheduling to help ensure the most efficient maintenance program. With this technology, our technicians are able to: Maximize productivity Prioritize your needs Avoid disrupting your building s operations. Route optimization Using real-time route optimization, our technicians spend less time on the road and more time on-site servicing your equipment. 8

9 On-Site Callback Assistance Resource (OSCAR) With our years of service history on all leading manufacturers equipment, OSCAR provides technicians with a short, prioritized list of the most likely reasons for the service call, thereby dramatically reducing downtime. Schindler iphone FieldLink Schindler s multi-function FieldLink is fully integrated with the iphone, giving our technicians the best data Schindler can provide along with the superior performance of one of the world s leading smartphones. Total connectivity at their fingertips Every Schindler technician carries a multi-function iphone called FieldLink. In addition to voice communication and automatic dispatching, FieldLink gives technicians immediate access to: Repair history Maintenance routines Technical support data Trouble-shooting routines Repair routines GPS that allows for real-time scheduling Parts ordering Call reporting. FieldLink is the ultimate tool for helping to achieve field service excellence. Integrated Schindler Remote Monitoring No matter what brand of elevators or escalators you have, with Schindler Remote Monitoring (SRM), we can proactively monitor and identify potential issues and resolve them before they develop. SRM can be tailored to meet the specific functionality of your equipment to deliver: 24/7 monitoring Error and shutdown detection Prioritized solutions Real-time information viewing online Customized maintenance for each piece of equipment Actionable data collection and analysis. You get: 22% faster return to service 10% reduction in service calls 20% improvement in first time fixes. We can connect Schindler Remote Monitoring to any brand of elevator or escalator. SRM: How it works When a change in equipment performance is detected, SRM quickly reports the issue to the Schindler call center so a technician can be dispatched. The system also sends the technician intelligence and diagnostics to help return your equipment to service faster than traditional troubleshooting methods. 9

10 Meaningful communication The information you need, when you need it. Complete accountability you can see With Schindler Customer Score Card, customers have unlimited access to detailed, real-time reports on their equipment. They can personalize Schindler Customer Score Card to review their maintenance plan and equipment over any time frame up to two years, and see graphical representations of what matters most: equipment availability and uptime. Customers can even request that Score Card send them notifications automatically regarding callbacks, preventive maintenance and more. Customer Score Card is: Fast: It processes and loads requested data fast Detailed: It can drill down to see specific maintenance module task views Flexible: It offers the ability to download and export data and graphics into presentations Convenient: Schindler Customer Score Card can be accessed from a desktop computer, tablet or smart phone Intuitive: It s easy to navigate with pull-down menus that allow customers to quickly find the specifics that interest them while managing their personal preferences. Manage your portfolio in real time online with Schindler Customer Score Card. Get the information you need when you need it. Sign up to activate your Schindler Customer Score Card at and get detailed online reports, 24/7 that show how your equipment is running. Simple site navigation The Schindler Customer Score Card uses an intuitive navigation with pull-down menus that allow you to quickly find the specifics that interest you while managing your personal preferences. 10

11 When you need to call for service With one call to our Customer Service Network at , you will be connected to our well-trained and professional call center associates who can notify a technician via FieldLink almost immediately of your emergency. With access to repair history, technical data, troubleshooting guides, repair routines and more, your technician can diagnose the problem, perform the necessary repairs and have you up and running as quickly as possible. Associates are always available and ready to assist you: Answer all phone, and online requests Communicate in English, French and Spanish Provide instant, live translations for other languages Never allow calls to go to voic . It s the heart of why Schindler service is the industry s best service. Majority of calls answered within seconds SCSN responds quickly and effectively Schindler considers calls for service a high priority. So the majority of calls to SCSN are answered within 15 seconds. That s part of the reason why Schindler service customers give SCSN a 96% approval rating for how they handle calls for assistance. We re still shooting for 100%. 11

12 Unprecedented customer service On a scale of 1 to 10, how likely is it that you would recommend Schindler to a friend or colleague? Schindler Net Promoter Score We measure our success by the response of a simple question: on a scale of 1 to 10, how likely is it that you would recommend Schindler products and services to your friends or business colleagues? Our Net Promoter Score is defined by finding the difference between people who would recommend us versus those who wouldn t. Customers who rate us as a 9 or 10 are considered Promoters and we strive for every single customer to be one of our promoters. We follow up with every customer to determine how we can make things right. Every customer has a voice. Our goal is to turn every Schindler customer into a Schindler promoter. Customer focus Service is part of our culture and our core principles. Every employee is expected to follow our three required service steps: Always greet customers warmly Anticipate customer requirements and ensure safe fulfillment Thank customers for their business and always follow through. Inventory in time There s nothing more frustrating than waiting for parts. That s why we keep our local inventories stocked with the most commonly replaced parts for various brands of equipment. If the part is not available locally, we can expedite it from our global supply chain and, if necessary, have the parts shipped overnight. When new parts are not the solution, we can also analyze and repair PC boards at the Schindler Center for Service Excellence. Annual capital plans With your account data, we will work with you to develop three- and five-year plans to determine future maintenance needs, equipment upgrades and other considerations important to your operation and we ll do it in a phased approach so you can budget for these improvements over time. The Schindler employee At Schindler, we pride ourselves on exceeding customer expectations by being: Easy to deal with Accountable Engaged Honest. 12

13 Best results Bottom line: the right service at the right time so you don t have to worry. When we partner with you, we re able to look at your specific requirements and develop a customized maintenance plan that meets your needs. This is different from the old method of prescribed maintenance. Based on your equipment and building usage patterns, we can deliver results that help you operate more efficiently, keeping costs down and maximizing equipment availability. When you partner with Schindler, we do our very best to provide exceptional service so you don t have to worry Service Calls DOWN 44 % Unavailable Units DOWN 72 % Thanks to our program, service calls and unavailable units are down significantly while days between callbacks are increasing each year Days Between Callbacks 0 Reliability + Responsiveness + Communication + Customer Service = Results 13

14 Safety and Sustainability In our pursuit of excellence, we remain committed to the safety of those who service and use our equipment and the protection of the environment. Safety in service Safety is a fundamental value of Schindler. It is implicit in our products and services and in the way we work. One billion people move through life s experiences using our elevators and escalators every day, and we are committed to continuous improvement in product, employee and passenger safety. Our safety culture is the heart of why we are able to provide you with first-class service. Sustainability You ll find our commitment to sustainability in every corner of our company. We re continually working to incorporate sustainable features into our products and services. We re working with our customers to help them achieve LEED certification while working with our employees and suppliers to find new ways to limit our environmental impact. At Schindler, being green isn t something we just talk about; it s something we do every single day. LEED is a registered trademark of the U.S. Green Building Council. 14

15

16 We keep moving so you never stop It s simple. If you re happy and moving then we ve done our job. We re proud to be a company that is constantly evolving to create new ways for you to trust and believe in our services. It s time to expect more from your service provider. It s time to make a call to Schindler. Once we survey and analyze your equipment, we will create and customize a comprehensive and detailed maintenance proposal for you. Join us as we redefine reliability. Call your Schindler representative, visit or us at to set up your consultation. For further information, including location of the Schindler office nearest you, please contact: U.S. Headquarters. Morristown, New Jersey Tel Canada Headquarters. Toronto, Ontario Tel Schindler is a member organization of the U.S. Green Building Council. Schindler has received renewal to ISO 9001 and ISO certificates. Schindler prints with vegetable-based ink on paper containing post-consumer waste fiber. BRN-1023a G1415 Schindler Elevator Corporation

Xerox Remote Print Services Services you can count on

Xerox Remote Print Services Services you can count on Xerox Remote Print Services Services you can count on Xerox Remote Print Services is a managed print service offering that includes our highly skilled customer services team, proactive and intelligent

More information

ELEVATOR AND ESCALATOR MAINTENANCE SOLUTIONS. KONE Care

ELEVATOR AND ESCALATOR MAINTENANCE SOLUTIONS. KONE Care ELEVATOR AND ESCALATOR MAINTENANCE SOLUTIONS KONE Care Taking care of people by taking care of technology. KONE services more than one million elevators and escalators from both KONE and other manufacturers.

More information

UNITED TECHNOLOGIES CARRIER CORPORATION. Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO

UNITED TECHNOLOGIES CARRIER CORPORATION. Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO UNITED TECHNOLOGIES CARRIER CORPORATION Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO One Source for Total Peace of Mind HVAC/R systems represent one of the largest investments in

More information

PAR EverServ Services

PAR EverServ Services PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

Deliver superior customer service.

Deliver superior customer service. Deliver superior customer service. MICROSOFT BUSINESS SOLUTIONS FOR FIELD SERVICE MANAGEMENT GREAT PLAINS A Microsoft Business Solutions CRM Application Field work is a vital component for any service

More information

Proven solutions. Faster results.

Proven solutions. Faster results. Pitney Bowes Global Services Proven solutions. Faster results. Precisely what your business needs. We re focused on your success. In this complex and always evolving world of commerce, it s critical that

More information

MAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION

MAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION MAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION A mobile field service solution can help you turn your field service operation from a cost center into a profit center. Field service isn t just

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

THE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services

THE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services Smart Services A PARTNER THAT CARES AS MUCH AS YOU DO. We bring over 100 years of leadership in imaging innovation and healthcare IT. Our worldwide services team works along side your professionals, keeping

More information

Remote Services. Working as one with your teams for efficient uninterrupted workflow

Remote Services. Working as one with your teams for efficient uninterrupted workflow Remote Services Working as one with your teams for efficient uninterrupted workflow Make the most of your vital healthcare assets Keep your focus on the clinical and operational excellence of your practice

More information

Save up to 6% more on energy costs and improve asset life by up to 25%

Save up to 6% more on energy costs and improve asset life by up to 25% www.siemens.com/sitecontrols Save up to 6% more on energy costs and improve asset life by up to 25% Get the most out of your energy management system with Managed Services for Site Controls Answers for

More information

An Itec Service Innovation. Maximising the efficiency and uptime of your office automation environment.

An Itec Service Innovation. Maximising the efficiency and uptime of your office automation environment. An Itec Service Innovation. Maximising the efficiency and uptime of your office automation environment. Your business depends on reliable document output services. A copier, or multifunctional product

More information

STAND OUT IN YOUR FIELD WITH AN OFFICE PHONE SYSTEM FROM HARVEY COMMUNICATIONS

STAND OUT IN YOUR FIELD WITH AN OFFICE PHONE SYSTEM FROM HARVEY COMMUNICATIONS STAND OUT IN YOUR FIELD WITH AN OFFICE PHONE SYSTEM FROM HARVEY COMMUNICATIONS 1 At Harvey Communications, a part of 4Com PLC we provide office phone systems for small to medium businesses across the UK.

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Mobile technology for your world. 2 way paging

Mobile technology for your world. 2 way paging Mobile technology for your world 2 way paging Welcome to PageOne PageOne is the UK s leading mobile technology company. For 25 years, we ve been the pioneers of mobile messaging, providing award-winning

More information

Analytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts

Analytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts Analytical Products and Solutions Complete service and maintenance solutions for your analytical equipment usa.siemens.com/analyticalproducts Support Services for Today, Tomorrow and Years to Come Providing

More information

OpenScape Contact Center Agile & Enterprise. Customer Service Made Simple.

OpenScape Contact Center Agile & Enterprise. Customer Service Made Simple. OpenScape Contact Center Agile & Enterprise Customer Service Made Simple. Serving your Customers, Building your Business. It could be your greatest asset, or your biggest weakness. Is your contact center

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

Volvo TRUCKS UPTIME Services THE POWER TO KNOW THE ROAD AHEAD

Volvo TRUCKS UPTIME Services THE POWER TO KNOW THE ROAD AHEAD Volvo TRUCKS UPTIME Services THE POWER TO KNOW THE ROAD AHEAD Everything you need to keep your business moving forward. Volvo Dealer Network: Making it all possible Uptime Management: Keeping wheels on

More information

Leverage Real-Time Business Intelligence to Optimize Mobile Resource Management

Leverage Real-Time Business Intelligence to Optimize Mobile Resource Management Leverage Real-Time Business Intelligence to Optimize Mobile Resource Management LEVERAGE REAL-TIME BUSINESS INTELLIGENCE TO OPTIMIZE MOBILE RESOURCE MANAGEMENT Commercial businesses and government organizations

More information

The Power Of Managed Services. Features

The Power Of Managed Services. Features b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business

More information

Business Case for Smart Care Software Product Portfolio

Business Case for Smart Care Software Product Portfolio Business Case for Smart Care Software Product Portfolio Contents Company Overview... 3 Growing Challenges with Mobile Device Support... 3 Solution... 4 Privacy and Security... 6 Financial Benefits... 7

More information

More Than Just A Cloud-Based Business Phone System

More Than Just A Cloud-Based Business Phone System More Than Just A Cloud-Based Business Phone System Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate

More information

Remote Control/Problem Resolution

Remote Control/Problem Resolution Remote Control/Problem Resolution Have the best of all worlds secure, reliable remote control with robust information gathering and problem resolution tools Solve user problems the first time anytime,

More information

Retail & Commercial Solutions. Siemens EcoView. Energy Management Made Easier. www.siemens.com/ecoview

Retail & Commercial Solutions. Siemens EcoView. Energy Management Made Easier. www.siemens.com/ecoview Retail & Commercial Solutions Siemens EcoView Energy Management Made Easier www.siemens.com/ecoview Control energy usage. Reduce costs. Introducing Siemens EcoView an easy-to use and affordable end-to-end

More information

What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program.

What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program. FAQ General information and Frequently Asked Questions (FAQs) What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program. What are

More information

Everything You Need in Service Management Software

Everything You Need in Service Management Software Everything You Need in Service Management Software Welcome to Miracle Service With over 5,000 users in over 45 countries, Miracle Service is the field service software of choice for thousands of service

More information

Genesys Notification Center

Genesys Notification Center Genesys Notification Center Benefits Optimize Campaign Results: Increase contact and response rates Decrease inbound call volumes Drive high-value inbound calls Simplify Compliance: Self-service rules

More information

BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE MULTI-SITE 1 INFO@OPTUSINC.COM 877.892.4900 OPTUSINC.COM

BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE MULTI-SITE 1 INFO@OPTUSINC.COM 877.892.4900 OPTUSINC.COM BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE MULTI-SITE 1 INFO@OPTUSINC.COM 877.892.4900 OPTUSINC.COM BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE WHEREVER YOU ARE IN THE LIFECYCLE OF YOUR

More information

GPS Solutions for Automotive Dealers

GPS Solutions for Automotive Dealers GPS Solutions for Automotive Dealers GoldStar GPS gives your Dealership THE EDGE. 78% of Dealers 78% of surveyed dealers reported that GPS devices allow them greater flexibility in their criteria for granting

More information

product overview Leaders in Innovative Technology for Maintenance Management Software

product overview Leaders in Innovative Technology for Maintenance Management Software product overview Leaders in Innovative Technology for Maintenance Management Software Can You Afford NOT to Track Asset Maintenance? CMMS: Your Most Important Building Asset With the increased cost and

More information

Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring. Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

Field Service and Repair Center Software for Sage 100 ERP

Field Service and Repair Center Software for Sage 100 ERP Field Service and Repair Center Software for Sage 100 ERP Mobile Field Service Scheduling Service Management www.blytheco.com 1.800.425.9843 solutions@blytheco.com Field Service Management Software Optimize

More information

GE Energy. Solutions

GE Energy. Solutions GE Energy Wind Service Solutions Speed, competency and technology... Faster return to service GE s wind turbine fleet is one of the fastest growing and most reliable in the world. Building on a strong

More information

Wireless Device Management: Controlling The Wireless Enterprise And Reducing Total Cost of Ownership

Wireless Device Management: Controlling The Wireless Enterprise And Reducing Total Cost of Ownership Wireless Device Management: Controlling The Wireless Enterprise And Reducing Total Cost of Ownership Today s Wireless Environment The technology platform of today s enterprise has a rapidly growing component:

More information

for Contact Center Plan, develop, deploy operate and optimize Complete solution life cycle management.

for Contact Center Plan, develop, deploy operate and optimize Complete solution life cycle management. for Contact Center Plan, develop, deploy operate and optimize Complete solution life cycle management. Own your customers experience! If you combine universal experience management with endto-end customer

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

THOMSON IP MANAGER KNOWING IS INGENIOUS

THOMSON IP MANAGER KNOWING IS INGENIOUS THOMSON IP MANAGER KNOWING IS INGENIOUS DID YOU KNOW? Thomson IP Manager is an all-inone IP management solution. So you don t have to worry about whether your IP data is secure, your processes are optimized,

More information

SERVICES. Designing, deploying and supporting world class communications solutions.

SERVICES. Designing, deploying and supporting world class communications solutions. Designing, deploying and supporting world class communications solutions. DESIGN Expertise, technologies, tools and ideas Business environments, regulation, expansion and obsolescence are drivers that

More information

Remote control/problem resolution

Remote control/problem resolution LANDesk Solution Brief: Remote control/problem resolution Solving real IT challenges. Solve user problems the first time anytime, anywhere The Challenge: One thing is certain in the modern enterprise:

More information

Field Service and Repair Center Software

Field Service and Repair Center Software Field Service and Repair Center Software Mobile Field Service Scheduling Service Management Field Service Management Software Optimize field service and repair operations with integrated, proven Service

More information

LIFECYCLE. Thermo Scientific. Enterprise Solutions

LIFECYCLE. Thermo Scientific. Enterprise Solutions Thermo Scientific LIFECYCLE Enterprise Solutions Support Plans Improve productivity and quality Increase production uptime Extend instrument lifetime Lower overall cost-of-ownership Keep instruments up-to-date

More information

GOING MOBILE. Developing an application mobilization plan for your business

GOING MOBILE. Developing an application mobilization plan for your business GOING MOBILE Developing an application mobilization plan for your business plan for your business 1 Going Mobile To compete in today s marketplace, it s not enough to be efficient on your home turf. Successful

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information

NAVMAN WIRELESS GPS FLEET AND ASSET MANAGEMENT SOLUTIONS A BETTER WAY TO MANAGE YOUR FLEET AND ASSETS

NAVMAN WIRELESS GPS FLEET AND ASSET MANAGEMENT SOLUTIONS A BETTER WAY TO MANAGE YOUR FLEET AND ASSETS NAVMAN WIRELESS GPS FLEET AND ASSET MANAGEMENT SOLUTIONS A BETTER WAY TO MANAGE YOUR FLEET AND ASSETS HOW REAL-TIME CONTROL CAN INCREASE EFFICIENCY, LOWER COSTS AND IMPROVE CUSTOMER SERVICE Navman Wireless

More information

The TOP. Network Management and Support. AMA Networks presents the. www.a m a ne t w ork s. c om

The TOP. Network Management and Support. AMA Networks presents the. www.a m a ne t w ork s. c om AMA Networks presents the The TOP TEN Reasons Network Management and Support AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since 2008. The goal

More information

t-doc Instrument Intelligence take command of your operations Always with you

t-doc Instrument Intelligence take command of your operations Always with you t-doc Instrument Intelligence take command of your operations Always with you 2 T-DOC TAKE COMMAND TAKE YOUR OPERATIONS TO NEW LEVELS Many hospitals lack an overview of their instrument inventory, not

More information

Maximize your plant s uptime and efficiency. Maintenance and Support Services from Schneider Electric

Maximize your plant s uptime and efficiency. Maintenance and Support Services from Schneider Electric Maximize your plant s uptime and efficiency Maintenance and Support Services from Schneider Electric Maintain peak efficiency throughout your system s life Maintenance and Support Services from Schneider

More information

Certificate Management + Mobile Field Service in One System

Certificate Management + Mobile Field Service in One System Certificate Management + Mobile Field Service in One System Welcome to Miracle Service With over 5,000 users in over 45 countries, Miracle Service is the field service software of choice for thousands

More information

ENABLING TODAY S WIRELESS ENTERPRISE

ENABLING TODAY S WIRELESS ENTERPRISE ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets

More information

Gain a competitive advantage.

Gain a competitive advantage. Fully Integrated, End-to-End Business Management Provide a higher level of customer service. Improve internal business process. Improve bottom line. Gain a competitive advantage. End-to-End Business management

More information

Mobilizing Your CRM. Whitepaper. August 2011. Exploring the Benefits and Considerations. Copyright 2009-2011 CWR Mobility B.V.

Mobilizing Your CRM. Whitepaper. August 2011. Exploring the Benefits and Considerations. Copyright 2009-2011 CWR Mobility B.V. Customer Support Program Page 1 of 16 Version 1.3 August 2011 Mobilizing Your CRM Exploring the Benefits and Considerations Whitepaper Copyright 2009-2011 B.V. Mobilizing Your CRM: Exploring the Benefits

More information

Cisco Smart Services for Small and Medium Business: Solutions for Your Success

Cisco Smart Services for Small and Medium Business: Solutions for Your Success Cisco Smart Services for Small and Medium Business: Solutions for Your Success Realize the Full Potential of Your Network Cisco Smart Services for Small and Medium Business help you realize the full potential

More information

POWER. Your Partners in Availability POWER

POWER. Your Partners in Availability POWER Your Partners in Availability The Service Arm for All Liebert Products We have the industry-leading technical expertise, top onsite response times and the most sophisticated parts logistics in the industry.

More information

Cisco Unified Computing Support and Warranty Services

Cisco Unified Computing Support and Warranty Services Cisco Unified Computing Cisco Unified Computing Services The Cisco Unified Computing System provides the foundation for a broad spectrum of virtualization initiatives that can reduce equipment and operating

More information

Motorola Solutions and SAP : Extend the value of your investments in SAP software with mobile apps

Motorola Solutions and SAP : Extend the value of your investments in SAP software with mobile apps Motorola Solutions and SAP : Extend the value of your investments in SAP software with mobile apps 2 Motorola Solutions and SAP: Manufacturing The challenge: Improving efficiency and accuracy throughout

More information

Providing Proactive Support with Intelligent Smart Services

Providing Proactive Support with Intelligent Smart Services Providing Proactive Support with Intelligent Smart Services Gerber Technology Gerber Technology, a business unit of Gerber Scientific, Inc., develops and manufactures the world s leading brands of integrated

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

TOUCHING THE SPEED OF RETAIL. Software Solutions for The Independent Retailer. Retail. Real Simple.

TOUCHING THE SPEED OF RETAIL. Software Solutions for The Independent Retailer. Retail. Real Simple. TOUCHING THE SPEED OF RETAIL Software Solutions for The Independent Retailer Retail. Real Simple. Demo It Integrate It Retail. Real Simple. Retail used to be a lot easier. You bought it, you sold it, you

More information

Card payment processing for your business

Card payment processing for your business Card payment processing for your business Easy, reliable and secure solutions Easy We make things simple for you and your customers. Reliable We re always there for your business when you need us. Secure

More information

PACS A WEB-BASED APPLICATION DESIGNED TO AUTOMATE YOUR WORKFLOW.

PACS A WEB-BASED APPLICATION DESIGNED TO AUTOMATE YOUR WORKFLOW. A WEB-BASED APPLICATION DESIGNED TO AUTOMATE YOUR WORKFLOW. Our Company Our Mission is Simple Our company is Canadian and was established in 1994. After 20 years, we continue to be a leading IT software

More information

Integrated Multi-Client Platform for Smart Meters

Integrated Multi-Client Platform for Smart Meters Smart Energy Services Platform Integrated Multi-Client Platform for Smart Meters End-to-End Smart Energy Services Platform Helping you efficiently deliver your smart device programs using our proven system

More information

Card payment processing for your business

Card payment processing for your business Card payment processing for your business Easy, reliable and secure solutions Easy We make things simple for you and your customers. Reliable We re always there for your business when you need us. Secure

More information

honeywell building solutions INNOVATIVE TECHNOLOGY ACHIEVING MEASURABLE RESULTS Intelligent healthcare Management

honeywell building solutions INNOVATIVE TECHNOLOGY ACHIEVING MEASURABLE RESULTS Intelligent healthcare Management honeywell building solutions INNOVATIVE TECHNOLOGY ACHIEVING MEASURABLE RESULTS Intelligent healthcare Management As an industry leader and single source expert, Honeywell can deliver fully integrated

More information

Mobile Apps: What Consumers Really Need and Want. A Global Study of Consumers Expectations and Experiences of Mobile Applications

Mobile Apps: What Consumers Really Need and Want. A Global Study of Consumers Expectations and Experiences of Mobile Applications Mobile Apps: What Consumers Really Need and Want A Global Study of Consumers Expectations and Experiences of Mobile Applications The Difference Between a Mobile App and a Mobile Website Before we evaluate

More information

CARE HOME MANAGEMENT SOFTWARE

CARE HOME MANAGEMENT SOFTWARE CARE HOME MANAGEMENT SOFTWARE // CONTENTS 02 About Us 03 Introducing CoolCare4 05 Dashboard 07 Caring for Residents 11 Care Home Staff 15 Home Management 17 Virtual Notice Board 18 Performance Analysis

More information

Motive Home Solutions

Motive Home Solutions Motive Home Solutions Motive Home Solutions automate and simplify the key interactions that impact the connected home experience. The connected home is no longer a futuristic concept. Research indicates

More information

SAFE. The EHS Management Solutions. Maximize ROI, Save Time, Enjoy Peace & Confidence on EHS front. Environment - Health - Safety

SAFE. The EHS Management Solutions. Maximize ROI, Save Time, Enjoy Peace & Confidence on EHS front. Environment - Health - Safety The EHS Management Solutions SAFE is a web based application, designed to provide flexible solution for your organization to manage EHS. It provides prompt solutions to derive continual improvement in

More information

OpenScape Contact Center Agile & Enterprise

OpenScape Contact Center Agile & Enterprise OpenScape Contact Center Agile & Enterprise Customer Service Made Simple Siemens Enterprise Communications www.siemens-enterprise.com OpenScape Contact Center Agile & Enterprise Designed to improve first

More information

Escalators and Moving Walks for Public Transport When moving masses means individual comfort. Schindler Escalators and Moving Walks

Escalators and Moving Walks for Public Transport When moving masses means individual comfort. Schindler Escalators and Moving Walks Escalators and Moving Walks for Public Transport When moving masses means individual comfort Schindler Escalators and Moving Walks Resilience When a multitude means each one counts. We move people reliably,

More information

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice Contents Managed IT Services Life Cycle Why ProActive SM Outsource Your IT Function Professional Services How Does It Work? How Do You Benefit? Disaster Recovery/Back-up Business Partners ANALYZE MANAGE

More information

Oracle Hospitality RES 3700 Point of Sale for Quick Service. Maximizing efficiency with a comprehensive solution

Oracle Hospitality RES 3700 Point of Sale for Quick Service. Maximizing efficiency with a comprehensive solution Oracle Hospitality RES 3700 Point of Sale for Quick Service Maximizing efficiency with a comprehensive solution Oracle Hospitality RES 3700 Point of Sale is a complete restaurant point-of-sale solution

More information

BlackBerry Technical Support Services

BlackBerry Technical Support Services BlackBerry Technical Support Services Your strategic support partner Support matters With mobile solutions increasingly driving essential business functions, even the smallest amount of downtime has the

More information

Spireon LoanPlus CMS for Credit Unions: Help Your Members Reach Their Goals. And Build Their Credit.

Spireon LoanPlus CMS for Credit Unions: Help Your Members Reach Their Goals. And Build Their Credit. Spireon LoanPlus CMS for Credit Unions: Help Your Members Reach Their Goals. And Build Their Credit. 78% of CMS Users Put More Members Behind the Wheel 78% of Collateral Management System users improved

More information

Preventative Maintenance For Fire Systems

Preventative Maintenance For Fire Systems Preventative Maintenance For Fire Systems Chubb Edwards systems are designed and installed to meet exacting standards, using materials of the highest quality. Still, all equipment is subject to regular

More information

SERVICE MANAGEMENT Microsoft Business Solutions Navision Service management makes it profitable for you to deliver superior customer service.

SERVICE MANAGEMENT Microsoft Business Solutions Navision Service management makes it profitable for you to deliver superior customer service. SERVICE MANAGEMENT Microsoft Business Solutions Navision Service management makes it profitable for you to deliver superior customer service. Key Benefits: Increase your productivity by creating a highly

More information

HOSPITALITY SOLUTIONS OVERVIEW. Communications that Enhance Guest Safety and Service

HOSPITALITY SOLUTIONS OVERVIEW. Communications that Enhance Guest Safety and Service SM HOSPITALITY SOLUTIONS OVERVIEW Communications that Enhance Guest Safety and Service STRENGTHENING THE GUEST EXPERIENCE WITH SEAMLESS COMMUNICATIONS For hospitality properties worldwide, providing guests

More information

MODERNIZING FIELD SERVICE TECHNICIANS WITH MOBILITY SOLUTIONS

MODERNIZING FIELD SERVICE TECHNICIANS WITH MOBILITY SOLUTIONS MODERNIZING FIELD SERVICE TECHNICIANS WITH MOBILITY SOLUTIONS A RapidValue Solutions Whitepaper Contents Executive Summary 03 The Significance of Field Service Mobility Life without Mobility Benefits for

More information

PRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems

PRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems PRODUCT INFORMATION SICK LifeTime Services LifeTime Services for Machines and Systems Ordering Information Place your trust in us... SICK LifeTime Services Place your trust in us... SICK LifeTime Services

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants Experience a new world of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants 02 Experience a new world of interaction

More information

Smart Machines Lead to Smarter Service: Remote Intelligence Signals Profitable Resolution

Smart Machines Lead to Smarter Service: Remote Intelligence Signals Profitable Resolution Smart Machines Lead to Smarter Service: Remote Intelligence Signals Profitable Resolution The emergence of machine-to-machine (M2M) enabled equipment is driving a large growth of Field Service-based data

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive

More information

Retail Service. Service Solutions Ensure Uptime, Increase Performance

Retail Service. Service Solutions Ensure Uptime, Increase Performance Retail Service Service Solutions Ensure Uptime, Increase Performance 2 Service METTLER TOLEDO Service When You Need Us Most METTLER TOLEDO Service understands what it takes to suit your specific business

More information

WorkAssure Cloud PRODUCT OVERVIEW: Simultaneously Enhance Customer Experience and Operational Efficiency

WorkAssure Cloud PRODUCT OVERVIEW: Simultaneously Enhance Customer Experience and Operational Efficiency WorkAssure Cloud PRODUCT OVERVIEW: Simultaneously Enhance Customer Experience and Operational Efficiency WorkAssure Cloud is for service providers with a mobile workforce who are striving to maximize operational

More information

FWD. What the Internet of Things will mean for business

FWD. What the Internet of Things will mean for business Article 6: September 2014 Internet of Things This year the focus of business has shifted to the Internet of Things (IoT), the connection and sharing of information between objects, machines, people and

More information

Enabling Growth and Driving Business Transformation. cloud

Enabling Growth and Driving Business Transformation. cloud Enabling Growth and Driving Business Transformation cloud Cloud that works for you. All Covered IT Services from Konica Minolta can cut costs and help grow your business. For IT professionals, the cloud

More information

How to Select the Right Remote Support Tool:

How to Select the Right Remote Support Tool: How to Select the Right Remote Support Tool: A practical guide for the support desk owner LogMeInRescue.com 1 Executive Summary Today s customer support and IT service organizations are charged with supporting

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience Using a Multichannel Strategy to Deliver an Exceptional Customer Experience 10 things to consider when building a multichannel strategy to improve the customer experience Jesús Hoyos CRM industry analyst,

More information

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network

More information

Fueling your supply chain for global growth. UPS Aerospace Logistics Solutions

Fueling your supply chain for global growth. UPS Aerospace Logistics Solutions Fueling your supply chain for global growth UPS Aerospace Logistics Solutions Challenges facing the aerospace industry have never been greater. The demand for more fuel-efficient aircraft and an increasing

More information

www.osram-americas.com/encelium Light is the solution OSRAM Services for ENCELIUM Energy Management Systems

www.osram-americas.com/encelium Light is the solution OSRAM Services for ENCELIUM Energy Management Systems www.osram-americas.com/encelium Light is the solution OSRAM Services for ENCELIUM Energy Management Systems OSRAM Services for ENCELIUM Energy Management Systems At OSRAM SYLVANIA (OSI), we provide everything

More information

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

More information

Boiler Services. Boiler Services

Boiler Services. Boiler Services Boiler Services Boiler Services MAINTENANCE, REPAIR, UPGRADES, REPLACEMENT SERVICING ALL MAJOR BRANDS FOR COMMERCIAL & INDUSTRIAL APPLICATIONS 24/7/365 Carrier Boiler Services A Comprehensive System Approach

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

incode a tyler solution

incode a tyler solution incode a tyler solution Incode Utility CIS tools to improve billing and customer service Drive Efficiency, Capture Revenue and Improve Customer Service Flexible and scalable, the Incode Utility Customer

More information

Simply the Best GPS/Fleet Management Solution in the Business!

Simply the Best GPS/Fleet Management Solution in the Business! Simply the Best GPS/Fleet Management Solution in the Business! BLUE BIRD CONNECT TM Through an exclusive relationship with Synovia Solutions, you can now order your new Blue Bird school bus straight from

More information