Stay Connected IN THE Field with Mobile Workforce Management

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1 Stay Connected IN THE Field with Mobile Workforce Management How we work with our clients to help overcome challenges for a better tomorrow

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3 Overview Industries with large numbers of employees in the field depend greatly on the productivity of their mobile workforce to deliver uninterrupted services and achieve higher service standards. Industries such as communications, utilities, and oil and gas. Field workers grouped into specialized departments and that are responsible for building, maintaining, operating and fixing complex infrastructure. Typically, they work in silos and are equipped with their individual planning systems and with mobile solutions that are limited in scope and functionality. These systems are also complex and not designed to share information seamlessly with other systems. Disparate legacy systems, the lack of standard communication mechanisms, and evolving technologies all add to the challenges of managing the workforce in the field. Dependency on manual planning and scheduling processes leads to poor time management and ineffective use of resources. Limited visibility of workload and schedules restricts the ability to monitor, manage and optimize performance of field resources. In the case of smaller organizations, this may also lead to budgeting issues. And as a result, increases in operational expenditures. Existing systems may be inflexible and provide little room for continuous improvement or change management. Strong telecom domain expertise Process driven culture In-depth MWM product development and implementations knowledge Proven experience in delivering value-based software projects At Cyient, we have answers to these challenges and more. With a comprehensive and businessaligned mobile workforce management (MWM) solution to create a more connected field workforce that s more productive and efficient.

4 Optimize Workforce Management with MWM We believe that partnerships help build great solutions. That is why we work closely with clients to design and implement a solution that aligns with their unique business objectives and challenges. Our MWM service helps you plan, schedule and monitor your workforce effectively. We help manage resources and spares, repairs, warehousing, transportation, and distribution of resources. Our unique and cost-effective service catalogue enhances workforce efficiency and maximizes operational performance. Combined with our years of communication and utilities industry experience and innovative delivery mechanism, we offer clients substantial business value through reduced implementation time. And, faster return on investment. Implementation Services Consultancy Services Extensibility Services Requirements and modeling Configuration Quality assurance User acceptance testing Deployment Route planning and optimization Business analysis Business process review Solution architecture Program and project management BPM implementation Integration services MWM Services Catalogue

5 Experience the Best of Innovation and Expertise Our operations cover the entire ecosystem and are built around product, people and processes. Drawing upon our in-house innovations, dedicated and experienced team of business analysts, solution architects, developers and SQAs (testers), we design and build comprehensive, scalable services and solutions. Our mobile workforce management tool allows companies to optimize the complete life cycle of field service operations including: Creating or collecting work orders from enterprise resource planning (ERP) systems, outage management (OMS), trouble ticketing system and customer information systems (CIS) Managing work preparation and material allocation Scheduling and dispatching field personnel, subcontractors, special tools and vehicles Improving customer experience management Tracking equipment under warranty Dynamic rescheduling based on resource availability updates (illness, truck breakdown, customer out) or changed priorities Managing spare parts inventory and receiving real-time reports from the field Configuration and reading of smart meters MWM Services Catalogue Presentation Layer Dispatch Optimization PDM System Back-end Monitor By wire Messaging Scheduling Statics CRM System ERP System Generic Access Work-flow Planning System Device with Field Force GSM GPRS WLAN 3G Wireless Workorder Status Workorder Report Positioning Security E-Maps Legacy System Third Party Applications External Databases Data Layer

6 Better Field Workforce Management for a Smarter Business At Cyient, we understand the complexities and challenges of managing a mobile workforce. Our MWM solution helps you mobilize the right resource for the right task through efficient scheduling and management. While providing your business with numerous other benefits: Correct, consistent and complete information enhances productivity of the workforce Optimized routing and maintenance schedules and elimination of idle time minimize fuel consumption and vehicle maintenance costs up to 40% and boost field workforce productivity by 25-40% Effective work assignments for faster resolution times, reducing repeat visits and overtime by up to 50% Elimination of data entry errors with automation and reduction of paper usage by up to 75% With enhanced visibility and end-to-end control over resources, reduction of inventory loss by up to 15% Near real-time and accurate data capture for effective performance management Secure and scalable platform for data security and future expansion plans We have successfully configured, implemented and customized MWM solutions for various utilities & telecom companies across geographies.

7 Getting it Right the First Time: The Cyient Advantage We believe in delivering the best-fit solution for your business that scores high on quality and customer satisfaction. We achieve this through our domainfocused solutions approach, mature delivery processes and dedicated center of excellence (CoE) for MWM. Our proven experience in delivering managed solutions across multiple industries helps accelerate the solution deployment process. At Cyient, we bring our expertise and leadership to each and every client engagement. Here s why we are a partner of choice: advanced technologies End-to-end network solutions from implementing network inventory systems to optimizing operational costs Integration of network inventory with B/ OSS and ERP to enable seamless service provisioning and assurance Global leader in providing geospatial technology solutions and data management services Quality focus for continuous process improvement CMMI Level 3, ISO 9001:2008 Preferred services provider for major tier-1 and tier-2 telecommunications providers worldwide with a global footprint and long-standing relationships with major telecom companies Over 2,500 dedicated telecom professionals with deep knowledge of

8 About Cyient Contact Us We create and deliver services that enhance your business agility. Our leading-edge solutions enable major organizations worldwide to achieve measurable and substantial benefits. Solutions include product development and life-cycle support, process and network engineering, plus data transformation and analytics. We utilize a global delivery model. And we have more than 12,500 associates across 38 global locations, with delivery centers in North America, Europe, the Middle East and Asia Pacific. We are experts in the aerospace, consumer, energy, medical, oil and gas, mining, heavy equipment, semiconductor, rail transportation, communications and utilities industries. This makes us your ideal partner. Whether you want to design innovative products faster, optimize R&D costs, improve time to market, enhance operational efficiency or maximize the return on investment in your networks, we help you make a difference to your customer. This might be a quieter flight, a longerlasting toothbrush, more robust broadband connectivity, or more reliable GPS navigation. We are proud of our robust internal processes. To ensure your IP security, solution quality and on-time delivery, we align with industry best practices and internationally renowned standards and frameworks. These include ISO 9001:2008, ISO 27001:2005 (information security), AS9100 C (aerospace), and ISO (medical devices). Cyient is a public limited company and listed on the NSE/BSE stock exchange. NAM Headquarters Cyient, Inc. 330 Roberts Street, Suite 400 East Hartford, CT USA T: F: EMEA Headquarters Cyient GmbH Mollenbachstr Leonberg Germany T: F: APAC Headquarters Cyient Limited Level 1, 350 Collins Street Melbourne, Victoria, 3000 Australia T: F: Global Headquarters Cyient Limited Plot No. 11 Software Units Layout Infocity, Madhapur Hyderabad India T: F: cyient.com

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