IP Telephony. United Nations Office at Geneva

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1 IP Telephony United Nations Office at Geneva

2 Cisco IP Phone 8945 Summary

3 Summary 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens cover protects the camera lens. 4 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen. 5 Navigation pad and Select button The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item as well as wake up the phone from deep sleep mode. The Select button is lit (white) when the phone is in power-save mode.

4 Summary (Continued) 6 Conference button Creates a conference call. 7 Hold button Places a connected call on hold. 8 Transfer button Transfers a call. 9 Redial button Redials a call. 10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

5 Summary (Continued) 11 Speakerphone button 12 Video Mute button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Mutes the video from the phone screen during a video call. When Video Mute is on, the Video Mute button is lit red. 13 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. 14 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset). 15 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Silences the ringer on the phone if an incoming call is ringing. 16 Messages button Auto-dials your voic system (varies by system).

6 Summary (Continued) 17 Applications button Opens the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, administrator settings, and phone information. 18 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. 19 Phone Speaker Speaker for the phone. 20 Programmable feature buttons (also called Line buttons) Each corresponds with a phone line, speed dial, and calling feature. Pressing a button for a phone line displays the active calls for that line. Color LEDs indicate the line state: Amber Ringing call on this line Green Active or held call on this line Red Shared line in-use remotely 21 Handset rest To rest the phone handset. When there is an incoming call, the LED in the handset rest flashes red. If there is a new voice message, the LED is lit red.

7 Basic Features

8 Login to the phone Press the login button Enter your userid Enter PIN Code Press Submit softkey Alternative procedure: Press the application button Select Login-Logout using navigation key or press 6 (or other corresponding key) Enter userid Enter PIN Code Press submit button

9 Place Call To dial, lift the handset and enter a number or Press the unlit button associated to your extension Press the New Call Softkey Press the (unlit) headset or speakerphone button Dial the number and press the Call softkey

10 Place Call (continued) Using speed dial Press the up arrow on the navigation bar Use the navigation pane to select the desired entry Using abbreviated dial Enter the id of the desired speed dial (up to 199) Press the speed dial softkey Note: Speed dials configuration is explained in CM User web pages section of this presentation

11 Place Call (continued) Using call history Press the down arrow on the Navigation bar Scroll to the number and press call softkey Tips: You may call using call history by starting to enter a number. Call history that match the entered number will be displayed Scroll to the number and press call softkey

12 Answer a call To answer a ringing call (select one below): Lift the handset Press the flashing amber line button Press the (unlit) headset button or speakerphone button Press the Select button in the Navigation bar Press the Answer softkey

13 End a call To end a call (select one below): Replace the handset Press the End Call softkey Press the (lit) headset or speakerphone button

14 Change audio output during a call During a call, you can change audio output (if output is on handset): To activate headset, press the headset button the handset and replace To activate speakerphone, press the speakerphone button and replace the handset Lift the handset to (re)activate it

15 Place a call on hold To place a call on hold: Press the Hold button The hold icon is displayed together with the pulsing green line button To resume the call: Press the Resume Softkey Press the pulsing green button Press the select button in the Navigation bar

16 Multiple calls per line To place a call when you are already on call: Place the call on hold Press New Call softkey Place the new call To receive a call when you are already on call: Press the flashing amber line button Use the navigation bar and press Answer softkey To navigate between two active call Use the navigation bar and press Resume button Note: You may have to press minimize softkey in order to navigate between video calls

17 Transfer a call To transfer a call: From a connected call (not on hold), press the transfer button Enter the number of the person you want to transfer the call Press the transfer button (before or after the party answers) DRAFT - For internal use only

18 Conference call To initiate a conference call: From a connected call (not on hold), press the conference button Enter the number of the person you want to invite to conference call Press the conference button (before or after the party answers) The conference begins Repeat these steps to add more participants (up to 4) Tips: Press View Detail softkey to get list of participants. Only conference initiator can remove a participant

19 Place a call on mute To mute a call: Press the Mute button to toggle Mute on and off. When Mute is on, the Mute button glows red Press the Video Mute button to toggle Video Mute on and off. When Video Mute is on, the Video Mute button glows red

20 Voic New Message indicator: A solid red light on your handset A voic icon next to the line button Listen to the message Press the message button the voice prompts and follow

21 Advanced Features

22 Video call By default, video should come up automatically if the remote party accepts video calls You can configure video calls on your phone: Press application button and select Preferences (2) Select Camera Settings (5) In Video (1), select on/off to enable/disable video calls In Auto Transmit Video (2), select Yes/No to start video calls automatically or manually Select Brightness (3) to configure camera lens

23 Divert Call You can divert a ringing call to voic Press Divert softkey while IP Phone is ringing A confirmation is displayed on the screen

24 Forward all To forward all incoming calls to a remote destination: Press the Forward All Softkey Enter a number, select a number in call history or press message button to forward all calls to voic An icon indicates that the phone is forwarded A message indicates the call forward destination To cancel call forwarding, press the Forward off softkey Note: Forward all is active even if you are not logged in

25 Call back Call back feature allows you to be notified when your correspondant becomes available. If the correspondant does not answer: Press the Call back softkey while your correspondant s phone is ringing Call back will notify you the next time correspondant will use his phone If the correspondant is busy: Press the Call back softkey while you are receiving the busy tone Call back will notify you when the correspondant hangs up Note: Call back feature only works between Cisco IP Phones

26 Call History To check Call History: Press application button Press 1 or select Call History Press Missed Calls Softkey to display missed calls only Press Clear List to clear the entire list Select a specific contact, then More > View Details softkey to delete a specific entry

27 Customizing IP Phone

28 Change PIN To change your PIN Code: Press the logout button Press the Set PIN Softkey Enter your current PIN Enter your New PIN and confirm Press the Change softkey

29 Ringtones To customize ringtones: Press application button and choose Preferences (2) Select Ringtone (1) Press Play softkey to listen to a selected ringtone Press Set softkey to activate a ringtone

30 Screen To customize wallpaper: Press application button and choose Preferences (2) Select Wallpaper(2) Press Preview softkey to view a selected wallpaper Press Set softkey to activate a wallpaper

31 Screen To adjust brightness: Press application button and choose Preferences (2) Select Brightness (3) Use the navigation bar to change brightness Press the Save button

32 Volume To change the ring volume : Leave IP Phone on hook, Adjust volume using the volume button To change handset or speakerphone volume Lift the handset or press speakerphone button Adjust volume using the volume button

33 Bluetooth Cisco IP Phone 8945 supports bluetooth headset. However, ICTS does not provide bluetooth headset and does not support this functionnality. If you want to use your own headset, you can refer to Cisco documentation: Cisco Unified IP Phone 8941and 8945 User Guide

34 CM User Web pages

35 Login to the Selfcare Portal Start Web browser Browse Enter Username and Password provided by your IT focal point Click Login button

36 Configure Speed dials In User Options > Device Select the proper device (by default, only one) Click Speed dials button

37 Configure Speed dials Enter desired speed dials information The first 6 entries are displayed on phone All other entries (up to 199) use abbreviated dials

38 Remotely configure call forward (1) In Users Options > Device Select the proper device (By default, only one) Click Line settings button

39 Remotely configure call forward (2) In Incoming Call Forwarding section Configure call forward information Note: You must dial «0» before external number Check with your administrator if you can forward a call to an external destination. By default, only internal forwards are allowed

40 Change PIN and password In User options > User Settings, you can change: Your password: Used for web pages Your PIN Code: Used to login on the IP Phone Your locale settings (language)

41 ICTS Assistance

42 Support Information You can contact ICTS Helpdesk: By phone : (Ext ) By

43 More information Cisco IP Phone 8945 Quick Start Guide Cisco IP Phone 8945 User Guide Translated End-User guides

44 Thank you for your attention

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