VoIP Quick Start Guide

Size: px
Start display at page:

Download "VoIP Quick Start Guide"

Transcription

1 VoIP Quick Start Guide VoIP is made up of three elements: The Phone The Software (optional) The Web Version of the software (optional) Your new voice mail can be accessed by calling ( ) Or, you can dial your own extension if you re at your regular work phone. By default, your VoIP password is 1234 until you change it. If you want the optional VoIP software, call the Help Desk at ( ) 4400 to request it. Part I: The Phone Your new phone is very similar to your old phone, with a few differences. The main difference is that when you re in the process of making or receiving calls, you will see soft key options on your phone's display window that change depending on what stage your call is in. To select one of the displayed options, press the black button just below it (see phone picture above). On the next page are directions on how to perform basic phone tasks. For more details about this and all other VoIP topics, visit our webpage at:

2 Using the Polycom 330 (regular model) Telephone Make a Call 1. Pick up your phone (or press the "New Call" soft key) and dial the number. 2. OR, you can dial the number first and then pick up your phone. --- if you have the larger Executive phone, refer to the online VoIP Help Page. [Call Someone Backs, cont d] 2. Use the silver "down" button (just to the right of the Dial button) to scroll through the list of placed calls. When you ve found the one you want 3. Press the Dial button again and pick up your handset. You can alternate between Handset, Headset, or Hands-Free Speakerphone at any time by pressing the Headset or Speakerphone buttons on your phone, or picking up the handset. Answer a Call 1. Pick up your phone, OR press the "Answer" soft key. Place a Call on Hold If you press "Answer" without picking up the handset, it will default to speakerphone. If you want to ignore the call and send it to voice mail, you can wait or press the "Ignore" or Reject soft key options. 1. Press the "Hold" button. 2. To reconnect to the call, press the "Resume" soft key. Disconnect a Call 1. Hang up the phone, OR press the "End Call" soft key. Transfer a Call to Another Person (WITH Consult) 1. Press the Trnsfer soft key. The caller is now on hold. 2. Enter the phone number you want to transfer the call to. 3. Talk to the person you're going to transfer the call to. When you're ready, 4. Press the Trnsfer soft key again. Transfer a Call to Another Person (WITHOUT Consult) 1. Press the Trnsfer soft key. Your caller is now on hold. 2. Press the Blind soft key. 3. Enter the number. The call is automatically transferred. Call Someone Back You can call someone back the way you re used to, or If you have recently called someone: 1. Press the Dial button. A list of calls you have made will appear. (cont d) If the person called you, you can access a list of recently-received calls: 1. Press the "Callers" soft key. A list of received calls will appear. 2. Use the silver "down" button (just to the right of the Dial button) to find the person you want on the list. When you've found it 3. Press the Dial button and pick up your handset. Access Your Voice Mail If the red light on your phone is flashing, press the Message soft key and follow the voice prompts. OR, dial 8988 or your own phone extension to access voice mail. If you re working off-campus, dial instead. By default, your voice mail password is 1234 until you change it. Voice Mail Commands -- When First Entering the System: 1 = retrieve voice mail messages 5 = manage personal options (like recording a voice mail greeting or changing status) -- When Retrieving Voice Mail Messages: 1 = Listen to new messages ; 2 = Listen to saved messages ; * = Return to Main Menu -- When Listening to a Voice Mail Message: 1 = Save Message ; 2 = Forward Message ; 7 = Delete Message Change Your Status Changing your Status lets callers know whether you are available to take calls, on vacation, away from your desk, or forwarding your calls (to name a few). It also affects how incoming calls are handled for example, whether your phone rings and which voice mail prompts are heard. By default, your status is set to Available. Here s how to change it (if you want) when your status changes. 1. Access your voice mail (see above). 2. Once in the system, press 5, then 1 to set your status. 3. Follow the prompts to continue.

3 Part II: The Software The optional Interaction Client software works in concert with your phone and is designed to enhance your ability to manage calls. Among the many advantages to using the software is the ability to view a directory of PCC employee phone numbers and double-click on any entry to start calling them. You can also "drag and drop" with your mouse to transfer calls, view a Call History list of your last 50 phone interactions, and much more. Using a headset with the Interaction Client is recommended but not required. If you don t have the software and are interested in getting it, call the Help Desk at x4400. On the next page are directions on how to perform some basic tasks. For more details about this and all other VoIP topics, visit our webpage at:

4 Using the Interaction Client Software Log Into the Software If you have the yellow phone icon on your desktop, double-clicking on it should log you into the Interaction Client software automatically. If you are prompted to log in, use these settings: 1. Username: same as your MyPCC login 2. Password: your VoIP password (1234 until you change it) 3. Host: leave as is 4. Station Type: "Workstation" 5. Workstation: type in your four-digit phone extension (in most cases see Logging in From Another Phone on the next page for other options) If you don t have a desktop icon or want to log in differently, access the login screen by locating the Interaction Client software within the list of programs on your computer. To do this (for PC), click on your computer s Start Button on the bottom left, choose All Programs, and then find Interactive Intelligence > Interaction Client. Use the above settings to log in. Make a Call 1. Type in the phone number in the Number field at the top of your screen, then press Enter on your keyboard. 2. OR, you can double-click on anyone listed on the Company Directory (lower section) or the Call History tab (upper section) to call them. You can make a call even if you already have a caller on the line. Just place the first caller on hold (click on the Hold icon) and make another call. Answer a Call 1. Click on the Pickup icon, OR, double-click on the line associated with the call. [Set Your Status, cont d] few). It also affects how incoming calls are handled for example, whether your phone rings and which voice mail prompts are heard. By default, your status is set to Available. Here s how to change it when your status changes. 4. Locate the My Status line in the middle of your window. 5. Use the drop-down menu to change your status. 6. If you wish to specify more details about your Status, click on the blue hyperlink to the right of the status field and type in more information. View Call History 1. Click on the Call History tab, located in the upper section of your window. A list of your last 50 phone interactions will appear. Call Someone Back 1. Click on the Call History tab. 2. Double-click on any line to call that person. Listen to Voice Mail Messages The first time you want to access voice mail messages on your computer, you must create a Voice Mail tab. Part I: Create a Voice Mail Tab 1. Go up to the Options menu at the top of your screen and choose Configuration. 2. On the left side, click on Voice Mail (the last item on the list). 3. On the right side, check the Voice Mail checkbox, then press OK. Part II: Listen to a Voice Mail Message 1. To listen to a message, highlight it, then click the Play button. 2. You may also need to specify where you want the message to play to for example, play to the speakers on your computer, a headset, or your telephone speaker. Disconnect a Call 1. Click on the Disconnect icon, OR hang up the phone. Set Your Status Your "Status" gives other software users a visual indication of whether you are available, at lunch, on vacation, or forwarding your calls (to name a

5 Interaction Client Software, Continued Forward Calls to Another Number 1. Change your Status (see above) to Available Forward. 2. Click on the blue hyperlink to the right of the My Status field and indicate the forwarding number. 3. Press OK. Record a Voice Mail Greeting 1. Go up to the Options menu at the top of the screen, then choose Configuration. 2. On the left side of the mini-window that appears, click on Personal Prompts (under the category Calls ). 3. Click on the button associated with the type of prompt you want to record. 4. You will be prompted to first record your greeting, then press 1 on your phone when you are finished. 5. You will be prompted to verify that you are satisfied with what you have recorded. When you are satisfied, press Apply. 6. Press OK. Transfer a Call 1. With the caller on the line, click on the Transfer icon. 2. Type the number of the person you want to transfer to. o If it is PCC employee, just start typing in their name and their information will appear. 3. Click on the name or number to select it. 4. Click on the icon associated with the type of transfer you want to perform (for example, transfer to voic , consult before transferring, etc.). Exit the Software To completely exit the software, you MUST go up to the File menu and select Exit. Log in From Another VoIP Phone Although it may be easier to forward your calls to another phone (see Forward Calls ), you can also log into the Interaction Client as yourself from someone else's computer (if they have the software installed). Doing this enables you to make and receive calls as if you were at your own phone. 1. Access the login screen by locating the Interaction Client software within the list of programs on your computer. To do this (for PC), click on your computer s Start Button (on the bottom left), choose All Programs, and then find Interactive Intelligence > Interaction Client. 2. To log in, use the same settings detailed in the Log into the Software section on the previous page, except: o Add a Department Directory For Workstation: type in the phone extension of the phone you are now using -- where you want your calls to be directed to. You can set up a Tab ( Page ) showing only employees within your department, campus, or workgroup. 1. In the lower section of your screen, right-click anywhere to the right of your current tabs. 2. Choose "Pages" (by left-clicking). 3. On the left side of the mini-window that appears, choose "Workgroup Directories" (under the category "Directories"). 4. On the right side, 'check' the checkbox for the department you want. 5. Press OK. Conference Calling 1. Call someone, or have them call you. 2. Call another person (which automatically puts the first caller on Hold). You will see both calls appear in the Upper Section of your software program. 3. Using your mouse, drag and drop one call onto the other. 4. Repeat this process until you have everyone on the line.

6 Part III: WEB Version of the Software The Web-based version of the VoIP Interaction Client is less full-featured than its software counterpart, but still very helpful in managing your calls. With the Web version, you can make, receive and manage your calls remotely via the Internet. This program works together with a phone -- a PCC phone, a cell phone, or any other phone. The Web version is accessible via the MyPCC Employee Tab. WEB Version of the Software On the next page are directions on how to perform some basic tasks. For more details about this and all other VoIP topics, visit our webpage at:

7 Using the WEB Version Log Into the Web Version 1. From MyPCC s Employee Tab, click on the link Voice Mail: VoIP on the left side under the category Communication. 2. On the webpage that appears, click on the Log into Interaction Client WEB Version link at the top of the page. 3. Use this information to log in: Make a Call o User ID: same as your MyPCC login o Password: your VoIP password (1234 until you change it) o Station Type: Choose "Workstation" if you are using a PCC campus (VoiP) phone. OR, choose Remote Workstation if you wish to use a non-voip phone to handle calls. o Workstation: enter your PCC phone extension as four digits if you are using your work phone to handle calls. OR, choose Remote Number and type in the number if you are using a non-voip phone to handle calls (for example, your home phone). 1. Type in the number you want to call on the top right ( Enter Number to Dial field), then click Make Call. 2. OR, double-click on anyone listed in the Company Directory to call them.. o Answer a Call You can search for an employee in the Company Directory by typing the first part of their last name in the blank field just above the Last Name field, which narrows down the list. When someone calls you, you will see it in the upper section. 1. Click on the Pickup icon. In a moment your phone will ring. 2. Pick up your phone. Disconnect a Call 1. Click on the Disconnect icon, OR hang up the phone. Log Out Click the "Logout" link in the upper right of your Interaction Client window to log out. View Call History, Call Someone Back 1. Click on the Call History icon, located in the upper right section of your window (green arrow). A list of your last 50 phone interactions will appear, and you can double-click on any of these callers to call them back. Use the Staff Directory 1. Double-click on anyone in the Company Directory (lower section) to call them. You can search for an employee in the Company Directory by typing the first part of their last name in the blank field just above the Last Name field, which narrows down the list. Access Voice Mail 1. Click on the Voice Mail icon, located in the upper right. 2. Click on any voice mail message to highlight it. 3. Click on the Play button. Transfer a Call Verify that the call is highlighted in the upper portion of your screen. 1. Click the Transfer icon. o This places the caller on hold while you continue. 2. In the Script Prompt pop-up window that appears, type in the number you want to transfer the call to. o (You may have to Allow Pop-Ups before you can continue.) 3. Press OK. Your call will be automatically transferred. Set Your Status Your "Status" gives other phone users a visual indication of whether you are available, at lunch, on vacation, or forwarding your calls (to name a few). It also affects how incoming calls are handled for example, whether your phone rings and which voice mail prompts are heard. By default, your status is set to Available. Here s how to change it when your status changes. 1. Locate the My Status line in the middle of your software window. 2. Use the drop-down menu to change your status.

Cisco IP Phone Training 8/26/15

Cisco IP Phone Training 8/26/15 Cisco IP Phone Training 8/26/15 Using your Phone This document will provide information on the following: Introduce you to your phone Place, transfer, forward, park and pick up a call Set voice mail passwords

More information

Polycom 2-Line Desk Phone Quick Reference Guide

Polycom 2-Line Desk Phone Quick Reference Guide Polycom 2-Line Desk Phone Quick Reference Guide ACC-1142 PUG Table of Contents INTRODUCTION TO YOUR POLYCOM 2-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR POLYCOM 2-LINE DESK PHONE...

More information

Optimum Lightpath Hosted Voice User Guide

Optimum Lightpath Hosted Voice User Guide Optimum Lightpath Hosted Voice User Guide V10-12-10 Table of Contents 1. Making and Answering Calls... 6 1.1 Internally... 6 1.2 Externally... 6 1.3 Emergency Calls... 6 1.4 Speaker Phone... 6 1.5 Ending

More information

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone Cisco 8851 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Domestic/Local: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency: 9+911 or 911 Your Phone 1. Incoming call

More information

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect Hosted PBX User Guide R R Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect User Guide Page 1. Hosted TruConnect IP PBX Quick Reference Guide

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

Polycom Conference Phone Quick Reference Guide ACC-1144 PUG

Polycom Conference Phone Quick Reference Guide ACC-1144 PUG ACC-1144 PUG Polycom Conference Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM CONFERENCE PHONE... 2 WELCOME... 2 CONFERENCE PHONE... 2 HOW TO USE YOUR POLYCOM CONFERENCE PHONE...

More information

VoIP Aastra 6739i User Guide

VoIP Aastra 6739i User Guide VoIP Aastra 6739i User Guide University of Calgary Network Services Contents Voicemail... 3 Access: From your office... 3 Access: From any phone... 3 Voice Mail Options... 3 Access: Internet... 5 Calling

More information

HELPFUL HINTS FOR VOIP PHONES

HELPFUL HINTS FOR VOIP PHONES HELPFUL HINTS FOR VOIP PHONES TO LEAVE A MESSAGE IN MAILBOX WITHOUT CALLING THE NUMBER ACCESS THE LINE (GET DIAL TONE) - PRESS STAR DIAL 5 DIGIT NUMBER TO TRANSFER A CALL WITHOUT ANNOUNCING WHOSE CALLING

More information

AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL. Revised by Leeward CC IT October 2012. University of Hawaiʻi Community Colleges

AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL. Revised by Leeward CC IT October 2012. University of Hawaiʻi Community Colleges AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL Revised by Leeward CC IT October 2012 University of Hawaiʻi Community Colleges Hawaiian Telecom Copyright 2012 Table of Contents PLACING

More information

CISCO IP PHONE 6945 Series User Guide

CISCO IP PHONE 6945 Series User Guide CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record

More information

VoIP Phone Quick Start Guide

VoIP Phone Quick Start Guide VoIP Phone Quick Start Guide What is VoIP? VoIP stand for Voice over Internet Protocol. This means that instead of using traditional phone lines to transmit calls, VoIP phones use an Internet connection.

More information

Hosted PBX End User Training Guide For the Polycom Soundpoint IP 321, 331 and 335 Phone

Hosted PBX End User Training Guide For the Polycom Soundpoint IP 321, 331 and 335 Phone Hosted PBX End User Training Guide For the Polycom Soundpoint IP 321, 331 and 335 Phone HOSTED PBX END USER TRAINING GUIDE ACCESSING VOICEMAIL To retrieve your voicemail, press the Menu button, button

More information

Lync TM Phone User Guide Polycom CX600 IP Phone

Lync TM Phone User Guide Polycom CX600 IP Phone The Polycom CX600 IP (Internet Protocol) phone is a full-featured unified communications desktop phone, optimized for use with Microsoft Lync environments. It features Polycom HD Voice technology for crystal-clear

More information

PHONE & VOICEMAIL- REFERENCE GUIDE

PHONE & VOICEMAIL- REFERENCE GUIDE Information Technology PHONE & VOICEMAIL- REFERENCE GUIDE INTRODUCTION The following guide is designed as a reference guide for the Cisco Model 7960 phone system. Figure 1 Cisco Model 7960 Phone COMMON

More information

Snom Phone Quick Start Guide

Snom Phone Quick Start Guide Snom Phone Quick Start Guide Today s Phone Company 1.866.342.4283 www.megagate.com Table of Contents 1. Quick Reference information... 3 2. Introduction... 4 3. Making Calls... 5 3.1 Internally... 5 3.2

More information

Gazelle Hosted PBX V8.0 End User Guide

Gazelle Hosted PBX V8.0 End User Guide Gazelle Hosted PBX V8.0 End User Guide Document VPM-777-200, Version 1.2 08 Apr 2013 Document Version 1.2 Gazelle Communications Metaswitch Hosted PBX V8.0 08 Apr 2013 End User Guide Contents 1 Introduction...

More information

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102.

Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102. Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102. With these instructions, you will: 1. Record your greeting. 2. Configure your 911 setting. 3. Learn how

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION Getting Started Manual... 4 Getting Started... 4 Using LCD Icons... 4 Using the IP Phone Configuration

More information

VoIP Phone System. South Central College VoIP User Guide

VoIP Phone System. South Central College VoIP User Guide VoIP Phone System South Central College installed a new high tech phone system in July of 2005. This system communicates across the network rather than using traditional phone wiring. The technology, known

More information

Table Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls

Table Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls Table Of Contents Installation and Safety Installing the Cisco IP Phone 7960 Cisco IP Phone 7960 Features Accessing Online Help Cisco IP Phone 7960 Operation How to Use the Handset, Headset, and Speakerphone

More information

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014 Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...

More information

AVAYA 9608/9611G SIP DESKPHONE INSTRUCTIONS

AVAYA 9608/9611G SIP DESKPHONE INSTRUCTIONS AVAYA 9608/9611G SIP DESKPHONE INSTRUCTIONS MESSAGE WAITING INDICATOR PHONE DISPLAY NAVIGATION ARROWS and the OK BUTTON PHONE BUTTON MESSAGE BUTTON CONTACTS HISTORY HOME HEADSET SPEAKER VOLUME BUTTON MUTE

More information

Polycom VVX500 4 and 6-Line Touch Screen Desk Phone Quick Reference Guide

Polycom VVX500 4 and 6-Line Touch Screen Desk Phone Quick Reference Guide Polycom VVX500 4 and 6-Line Touch Screen Desk Phone Quick Reference Guide Contents Introduction to your Polycom VVX500 Touch Screen Desk Phone... 3 Welcome... 3 Desk Phone... 3 Interacting with your Polycom

More information

WTC Communications Hosted PBX User Guide

WTC Communications Hosted PBX User Guide WTC Communications Hosted PBX User Guide Version 7.13.1 Section Subject Page 3 Making Calls...5 3.1 Internal...5 3.2 External...5 3.3 Emergency Calls...5 3.4 Speaker Phone...5 3.5 Ending Calls...5 4 Answering

More information

AVAYA 9608 & 9611G IP DESKPHONE INSTRUCTIONS

AVAYA 9608 & 9611G IP DESKPHONE INSTRUCTIONS AVAYA 9608 & 9611G IP DESKPHONE INSTRUCTIONS 1 MESSAGE WAITING INDICATOR PHONE DISPLAY NAVIGATION ARROWS and the OK BUTTON PHONE BUTTON MESSAGE BUTTON CONTACTS HISTORY HOME HEADSET SPEAKER VOLUME BUTTON

More information

Quick Reference Guide SoftPhone for Windows 7

Quick Reference Guide SoftPhone for Windows 7 Introduction Quick Reference Guide SoftPhone for Windows 7 SoftPhone is software that allows you to use your NASA phone number from your NASA-issued computer to place or/and receive calls. You can also

More information

Vertical 4-Line Desk Phone Quick Reference Guide ACC-1145 PUG

Vertical 4-Line Desk Phone Quick Reference Guide ACC-1145 PUG ACC-1145 PUG Vertical 4-Line Desk Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR XCELERATOR DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR XCELERATOR DESK PHONE... 3 Answering

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to know your new phone is easy. This guide will help you get started. You ll learn how to: Use the feature buttons Navigate your

More information

CenturyLink Smart IP Hosted Voice and Data

CenturyLink Smart IP Hosted Voice and Data CenturyLink Smart IP Hosted Voice and Data Hosted Voice End User Guide Document ID VPM 549 0001 1 TABLE OF CONTENTS 1. Introduction... 7 2. Advanced Phone Features... 8 2.1 Call Forwarding... 8 2.2 Speed

More information

IP Phone System: Cisco 7960G and 7940G

IP Phone System: Cisco 7960G and 7940G IP Phone System: Cisco 7960G and 7940G Table of Contents: IP Phone System 7940G and 7960G CISCO IP PHONE ROAD MAP...1 NAVIGATE THE PHONE SYSTEM AND USE THE LCD SCREEN...2 SOFT KEYS... 2 USE THE NAVIGATION

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

7921G Wireless IP Telephone User Guide

7921G Wireless IP Telephone User Guide 7921G Wireless IP Telephone User Guide Deerfield Public Schools District 109 Line Definitions: 1. Line 1 Personal Line 4. Press the EXIT soft key twice to exit the Directory menu. Placing a Call: 1. Dial

More information

VoIP Aastra 6757i User Guide

VoIP Aastra 6757i User Guide VoIP Aastra 6757i User Guide University of Calgary Network Services Oct 2013 1 of 10 Network Services Access: From your office... 3 Access: From any phone... 3 Voice Mail Options... 3 Access: Internet...

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

OneSolutions Hosted IP PBX Cisco IP Phone Training

OneSolutions Hosted IP PBX Cisco IP Phone Training OneSolutions Hosted IP PBX Cisco IP Phone Training Download the Service User Guides at: http://www.onecommunications.com/knowledgecenter.aspx?id=4704 2009 One Communications. The One Communications logo

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

Using the Cisco IP Phone System

Using the Cisco IP Phone System Using the Cisco IP Phone System Chapter 0 The Cisco IP Phones 7970 and 7960G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you

More information

Hosted IP-PBX Phone System Polycom Model 650 - Handset

Hosted IP-PBX Phone System Polycom Model 650 - Handset End User Guide Hosted IP-PBX Phone System Polycom Model 650 - Handset Business Voice Systems Metro Connection Services Commercial DirecTV Managed Services Data Center Business Voice Systems Metro Broadband

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL Getting Started Manual... 3 Getting Started... 3 Using LCD Icons... 3 Using the IP Phone Configuration Utility... 3 Tips... 3 How to Use the Handset, Speakerphone,

More information

Polycom SoundPoint 650 Quick Guide

Polycom SoundPoint 650 Quick Guide Polycom SoundPoint 650 Quick Guide ISC Networking & Telecommunications University of Pennsylvania October 2009, v.2 Contents Icons and Indicator Lights Telephone Icons 4 Envelope/Message Waiting Icon.4

More information

Featuring the Vertical Xcelerator IP Phone System DESK PHONE USER GUIDE V1.5

Featuring the Vertical Xcelerator IP Phone System DESK PHONE USER GUIDE V1.5 Featuring the Vertical Xcelerator IP Phone System DESK PHONE USER GUIDE V1.5 For Service Purchased After May 1 st 2009 Table of Contents INTRODUCTION TO YOUR XCELERATOR DESK PHONE... 2 WELCOME... 2 XCELERATOR

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE Getting Started Manual... 3 Getting Started... 3 Using LCD Icons... 3 Using the IP Phone Configuration Utility...

More information

AVAYA 9608 SIP DESKPHONE INSTRUCTIONS

AVAYA 9608 SIP DESKPHONE INSTRUCTIONS AVAYA 9608 SIP DESKPHONE INSTRUCTIONS MESSAGE WAITING INDICATOR YOUR PHONE 9608 PHONE INSTRUCTIONS If there are messages in your Avaya Voice Mailbox, the light on the top right corner of your telephone

More information

Quick Start Guide. Cisco 7940/7960. IP Telephone

Quick Start Guide. Cisco 7940/7960. IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone CONTENTS CISCO 7960/7940 IP PHONE FEATURE AND KEY OVERVIEW... 3 BASIC FEATURES... 5 Installing the IP Phone

More information

Cisco Dial Plan. Feature and Session Buttons. Your Phone

Cisco Dial Plan. Feature and Session Buttons. Your Phone Cisco 7841 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Domestic/Local: 9+1+Area Code + Number Int l: 9+011+Country Code + Number Emergency: 9+911 or 911 Your Phone 1. Incoming call

More information

Extension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0

Extension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without

More information

Contact Center Anywhere: Interaction Manager (IM) Overview

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer

More information

South College VOIP Phone Training

South College VOIP Phone Training South College VOIP Phone Training Some of the components of your new telephone system are Cisco IP phones (Series 7945/7962), Call Manager and Unity Express Voice Mail. Some employees will have 7945/7962

More information

Call Indicator Light LCD Display Screen

Call Indicator Light LCD Display Screen Network & Telecoms Information Technology Services www.its.salford.ac.uk Using your 7911/12 IPT Phone This is the complete IT Services Guide to your Cisco 7911 /12 Series Internet Protocol Telephone. Call

More information

Advanced Client Phone Training

Advanced Client Phone Training Advanced Client Phone Training Interaction Client Last Updated December 19, 2008 This document outlines advanced features and configuration of the Interaction Client. DVS, Inc. 60 Revere Dr., Suite 201

More information

TELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW

TELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW This Telephone Guide describes the various features available to you. Telephone Buttons and Icons describe the physical buttons and keys on the phone, the Touchscreen Overview outlines basic functions,

More information

Welcome to Cisco s IP Telephony Phone and Voice Mail Training

Welcome to Cisco s IP Telephony Phone and Voice Mail Training Welcome to Cisco s IP Telephony Phone and Voice Mail Training Last Updated: June 2010 Features and Benefits Full-feature Telephone Provides voice communication over your Data network Phone number moves

More information

ShoreTel Communicator User Guide Professional

ShoreTel Communicator User Guide Professional ShoreTel Communicator User Guide Professional Using Communicator for Basic Call Handling Features and Functions Making Calls Type Name of desired party or enter Extension Number in Quick Dialer When populated

More information

End User Phone Training 7945/7965 Reference Guide

End User Phone Training 7945/7965 Reference Guide End User Phone Training 7945/7965 Reference Guide Page 1 Navigation (Scroll) The user may display his/her last calls out using the blue navigation button. Please note that the phone handset will display

More information

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/31/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0)

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0) Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference

More information

Cisco IP Phone User Guide

Cisco IP Phone User Guide Cisco IP Phone User Guide CONTENTS DISPLAY CONTRAST SETTINGS... 4 CHOOSE RING TONE... 4 SET RING VOLUME... 5 SET RECEIVER VOLUME... 5 SET SPEAKER VOLUME... 6 SETUP VOICE MAIL... 6 MAKE CALLS... 6 CALLS

More information

Polycom Soundpoint IP 330/331/335 Phone. Quick Reference Guide. www.i-evolve.com/voip

Polycom Soundpoint IP 330/331/335 Phone. Quick Reference Guide. www.i-evolve.com/voip Polycom Soundpoint IP 330/33/335 Phone Quick Reference Guide www.i-evolve.com/voip Table of Contents Phone Overview... Soft Key Features... How to Place a Call... Placing a Call from a Call List... Ending

More information

Training Guide For 7960 & 7940 Series Cisco IP Phones

Training Guide For 7960 & 7940 Series Cisco IP Phones Training Guide For 7960 & 7940 Series Cisco IP Phones Prepared by: Corporate Technologies, LLC 2000 44 th Street SW, Suite 100 Fargo, ND 58103 (701) 893-4000 1 Table of Contents: Section I: GETTING STARTED

More information

Cisco IP Phone 7960 / 7940 Quick Reference Guide

Cisco IP Phone 7960 / 7940 Quick Reference Guide Cisco IP Phone 7960 / 7940 Quick Reference Guide CONTENTS CALLS... 5 Placing a Call... 5 Dialing... 5 Answering a Call... 5 Ending a Call... 5 Muting a Call... 5 Placing a Call on Hold... 5 TRANSFERS...

More information

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Emergency Calls Dial 911 or 3 911 Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Place a Call Lift handset (or press the Speaker button, the line button, or New Call soft key)

More information

Quickstart Guide. Cisco IP Phone 7800 Series

Quickstart Guide. Cisco IP Phone 7800 Series Quickstart Guide Cisco IP Phone 7800 Series Cisco IP Phone 7800 Series Features 1 2 1) Handset light strip 17 16 15 14 3 4 5 6 7 8 9 10 11 2) Phone screen 3) Softkey button 4) Navigation and select button

More information

VoIP User Guide. Polycom IP331 Handset. Polycom IP331 Handset 1

VoIP User Guide. Polycom IP331 Handset. Polycom IP331 Handset 1 VoIP User Guide Polycom IP331 Handset Polycom IP331 Handset 1 Hosted VoIP Services Welcome to GCI Hosted VoIP services. Detailed below is a basic user guide outlining the simplicity of the service. Depending

More information

User Guide. for the. Coral. Phone System. and. T3 Voice Mail System

User Guide. for the. Coral. Phone System. and. T3 Voice Mail System User Guide for the Coral Phone System and T3 Voice Mail System July 2010 Accessing Help on Using the Phone System Help Desk 581-4000 option 1 The following materials may be found on-line: The Coral User

More information

Instructions for using your Cisco IP phone

Instructions for using your Cisco IP phone Instructions for using your Cisco IP phone 877-PC MYCLOUD 7777 on your phone 2 CBV User Guide We are pleased to welcome you to the Chicago Business VOIP community. Everything you need to access your new

More information

Network Infrastructure Staff

Network Infrastructure Staff Training Network Infrastructure Staff Ron Skutnick, Director Lisa Notarianni, Business Manager Telecom Services Tim Meade, Network Administrator Steve Gilbody, Network Administrator Calvin Krzywiec, Network

More information

Avaya one-x Communicator User Reference

Avaya one-x Communicator User Reference Avaya one-x Communicator User Reference November 2009 Table Of Contents Introduction...1 Log into the server...3 Log out of the server...5 Use your feature buttons...7 Use Avaya one-x Communicator with

More information

Cisco 7941 / 7961 IP Phone User Guide

Cisco 7941 / 7961 IP Phone User Guide Cisco 7941 / 7961 IP Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

CIC 3.0 Basic Client Training

CIC 3.0 Basic Client Training CIC 3.0 Basic Client Training Interaction Client Last Updated December 19, 2008 This document offers training for beginning CIC users. DVS, Inc. 60 Revere Dr., Suite 201 Northbrook, IL 60062 847.564.4387

More information

9608/9611 IP Phone User Guide

9608/9611 IP Phone User Guide CTI INSIGHT www.cons ol tech.com 9608/9611 IP Phone User Guide Answering and Making Calls Placing a call Lift the handset and dial the number. Answering a call Lift the handset If you are using a headset,

More information

IP Office Phone Manager Users Guide

IP Office Phone Manager Users Guide IP Office Phone Manager Users Guide 40DHB0002USAR Issue 6 (03/04/2002) Contents Getting Started... 3 Introduction... 3 Getting Started... 4 Phone Manager... 5 Main Window... 5 Call Status... 6 Call History...

More information

ShoreTel Contact Center Using ShoreWare Agent Toolbar

ShoreTel Contact Center Using ShoreWare Agent Toolbar ShoreTel Contact Center Using ShoreWare Agent Toolbar USER GUIDES RELEASE 6 Document and Software Copyrights Copyright 1998 2010 ShoreTel, Inc. All rights reserved. Printed in the United States of America.

More information

Quick Start Guide Cisco 7912 IP Telephone

Quick Start Guide Cisco 7912 IP Telephone Quick Start Guide Cisco 7912 IP Telephone Contents: Cisco 7912 IP Phone Feature and Key Overview...3 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Placing a Call...5 Answering

More information

Polycom SoundPoint 320/321 Quick Guide

Polycom SoundPoint 320/321 Quick Guide Polycom SoundPoint 320/321 Quick Guide ISC Netwking & Telecommunications University of Pennsylvania October 2009, v2 Contents Features... 3 Phone Basics... 4 Making Calls... 4 Answering Calls... 4 Ending

More information

BullsEye Call Manager Quick Reference Guide

BullsEye Call Manager Quick Reference Guide This guide will help you get started using your BullsEye digital voice services, and in particular, the Call Manager. What is the Call Manager? This tool allows you to control an IP-based phone directly

More information

Using Your ShoreTel Phone

Using Your ShoreTel Phone Using Your ShoreTel Phone Placing Calls A. Using the Handset a. To place an internal call, pick up the handset and dial the extension. b. To place an external call, dial 9, then the phone number. c. To

More information

Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000 [ f ] 949.333.

Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000 [ f ] 949.333. VERTICAL VIEWPOINT 2.0 USER GUIDE Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000 [ f ] 949.333.1001 TABLE OF CONTENTS Logging on to

More information

Personalizing Your Individual Phone Line Setup

Personalizing Your Individual Phone Line Setup Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 With these instruction, you will: 1. Record your greeting. 2. Configure your 911 settings. 3. Learn how to use

More information

Cisco IP 7961 Telephone & Unity Voicemail User s Guide

Cisco IP 7961 Telephone & Unity Voicemail User s Guide Cisco IP 7961 Telephone & Unity Voicemail User s Guide Office of Information Technology Telecommunications and Network Operations Table of Contents General Information...1 Understanding Lines vs. Calls...2

More information

VoIP User Guide. Polycom VVX300/310. Polycom VVX300-310 1

VoIP User Guide. Polycom VVX300/310. Polycom VVX300-310 1 VoIP User Guide Polycom VVX300/310 Polycom VVX300-310 1 Hosted VoIP Services Welcome to GCI Hosted VoIP services. Detailed below is a basic user guide outlining the simplicity of the service. Depending

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

ShoreTel Enterprise Contact Center Using Agent Toolbar

ShoreTel Enterprise Contact Center Using Agent Toolbar ShoreTel Enterprise Contact Center Using Agent Toolbar USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.

More information

IPitomy User Guide Business Phones Conferencing Voice Mail

IPitomy User Guide Business Phones Conferencing Voice Mail IPitomy User Guide Business Phones Conferencing Voice Mail Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by Aastra, the manufacturers of Northern

More information

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft Microsoft Lync 2011 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 2 Starting Lync 2011... 3 Understanding the Lync 2011 Program Screen... 4 Using Help...

More information

Using the Cisco IP Phone 7910 Series

Using the Cisco IP Phone 7910 Series CHAPTER 3 Read these sections to learn how to use your Cisco IP Phone 7910 Series telephone: How to Use the Handset and Speaker, page 3-2 Customizing Phone Settings, page 3-4 Making Telephone Calls, page

More information

Quick Start Guide Cisco 7940/7960 IP Telephone

Quick Start Guide Cisco 7940/7960 IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone Contents: Cisco 7960/7940 IP Phone Feature and Key Overview...2 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Adjusting the

More information

Telephone and Voice Mail Quick Reference Guide ADTRAN IP 712 and IP 706 Phones ADTRAN Polycom IP 650, IP 601, IP 501, and IP 430 Phones

Telephone and Voice Mail Quick Reference Guide ADTRAN IP 712 and IP 706 Phones ADTRAN Polycom IP 650, IP 601, IP 501, and IP 430 Phones Telephone and Voice Mail Quick Reference Guide ADTRAN IP 712 and IP 706 Phones ADTRAN Polycom IP 650, IP 601, IP 501, and IP 430 Phones Table of Contents 4 5 6 10 15 16 17 19 20 21 22 Voice Mail Quick

More information

Abacus Hosted PBX Solution Polycom IP550/560 Phone Training

Abacus Hosted PBX Solution Polycom IP550/560 Phone Training Abacus Hosted PBX Solution Polycom IP550/560 Phone Training Revised: June 15, 2012 1 Getting to know your Polycom IP 550/560 Programmable Speed Dial Buttons 3 Line Buttons Shortcut to call logs Menu navigation

More information

Microsoft Lync Basic Voice Training

Microsoft Lync Basic Voice Training Microsoft Lync Basic Voice Training Objectives This course covers basic voice features of the Lync client: Devices Make a Call Answer a Call Manage a Call Missed Calls and Voicemails 2 Make a Phone Call

More information

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Zed One Hosted VoIP Telephony User Guide A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Contents Unity Desktop Client Quick Start User Guide... 3 Broadworks

More information

Terminal Four. Content Management System. Moderator Access

Terminal Four. Content Management System. Moderator Access Terminal Four Content Management System Moderator Access Terminal Four is a content management system that will easily allow users to manage their college web pages at anytime, anywhere. The system is

More information

Quick Start Guide Cisco 7911 IP Telephone

Quick Start Guide Cisco 7911 IP Telephone Quick Start Guide Cisco 7911 IP Telephone CONTENTS CISCO 7911 IP PHONE FEATURE AND KEY OVERVIEW... 3 BASIC FEATURES... 5 Installing the IP Phone and Connecting to the Network... 5 Placing a Call... 5 Answering

More information

Avaya one-x Communicator User Reference

Avaya one-x Communicator User Reference Avaya one-x Communicator User Reference Table Of Contents Introduction...1 Logging in to the server...3 Logging out of the server...5 Using your feature buttons...7 Using Avaya one-x Communicator with

More information

Razorline Cisco 7911 User Manual

Razorline Cisco 7911 User Manual Razorline Cisco 7911 User Manual Star Code Summary Feature Set Cancel Abbreviated Dial 75* + Menu 75* + Menu Anonymous Call Rejection *77 *87 Call Forward All Calls 72* + no. + # 73* Call Forward Busy

More information

Quick Guide for Polycom VVX 300 Business Media Phone. Document Date: 01/27/14 Document Version: 1.0d

Quick Guide for Polycom VVX 300 Business Media Phone. Document Date: 01/27/14 Document Version: 1.0d Quick Guide for Polycom VVX 300 Business Media Phone Document Date: 01/27/14 Document Version: 1.0d VVX300/310 Quick Guide Content VVX300/310 Diagram... 3 Polycom VVX 300/310 Telephone Feature Overview...

More information

Polycom VVX 600 IP Phone User Guide

Polycom VVX 600 IP Phone User Guide This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 1 1 2 10 9 3 4 8 5 6 7 1) Handset This is the handset. 2) Color Touchscreen Display Displays

More information

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User

More information