Freelance IT Consultant at Service Public de Wallonie: from October 2011 until April 2013

Transcription

1 Urbain Xavier Rue Joseph Wauters 182, 6060 Gilly Formal Education 2010 Master in Computer Sciences at Umons - Mons 1997 Graduate in Computer Sciences at ISE Mons 2009 ITIL v3 Foundation 2004 Seven Habits of High Effective People Professional Experience Freelance Change Manager at Delhaize group: from May 2014 until now Prepare and organize the Daily Operational Review meeting Review, perform SOX compliancy review and manage all changes Prepare and organize Change Advisory Board (CAB) Review, coordinate urgent changes and organize emergency CAB when required Make meeting minutes of the different CAB Report weekly and monthly statistics to IT Managers for changes and SOX compliancy (KPI) Review the Post Implementation Review of all changes Prepare and coordinate the Move To Production (MTP) calendar Perform quality check for all changes in the ITSM tool Managing director at Aes Dana SPRL Create and review internet website for customers Develop php plug-ins and themes for Wordpress Maintain database customers and web server (Apache) Write web content based on interview with the customers Linux system Administrator (Ubuntu & RedHat) Freelance IT Consultant at BNP Paribas Fortis: from June 2013 until December 2013 Review and simplify the release management process flow. Review and simplify the number of roles for the release management process (from 8 roles to 2 roles). Create the adequate role cards and publish on the dedicated Sharepoint platform Review and simplify the release management policy and publish on the dedicated Sharepoint platform. Create the service catalogue for the three teams : 1. ADM Release Management ; 2. ADM Deployment Management ; 3. ADM Technical Project Integration. Publish the service catalogue on the dedicated Sharepoint platform 1 / 7

2 Review, simplify and publish the adequate governance for the release management process. Reporting to the head of ADM Release, Deployment and Integration Manager for all the activities of review and simplification. Freelance IT Consultant at Service Public de Wallonie: from October 2011 until April 2013 Project Manager for the implementation of the Exploitation department. Project Manager for the migration of all windows domains to one Active Directory. Project Manager for the integration between Jira and an ITSM Tool. Responsible for the reorganization and the implementation of a new Service Desk. Responsible for the implementation of the ITSM tool BMC Remedy. Responsible for the implementation of all ITIL process listed here above. Reporting to the CIO for all the activities of the project. Responsible for the implementation of open source tools like OneCMDB. Responsible to document a Disaster Recovery Plan within the General Direction at SPW. Mielabelo SPRL, mission at Service Public de Wallonie: From May 2010 until October 2011 Senior Advisor Project Manager for the implementation of the Exploitation department. Project Manager for the migration of all windows domains to one Active Directory. Project Manager for the integration between Jira and an ITSM Tool. Responsible for the reorganization and the implementation of a new Service Desk. Responsible for the implementation of the ITSM tool BMC Remedy. Responsible for the implementation of all ITIL process listed here above. Reporting to the CIO for all the activities of the project. Responsible for the implementation of open source tools like OneCMDB. LCM/ANMC: From December 2006 until May 2010 Change, Configuration and Release Manager Process Owner of the Change Management, Configuration Management and Release Management Reporting on the efficient of those 3 processes (KPI) Accountable for the improvement of those processes based on KPI Project Leader: replacement of our Service Desk s tool (HP Open View) by a new solution ITSM. Project Leader: Implementation of the Configuration Management and a CMDB federated. Integration of the Definitive Media Libraries within the CMDB and the Service Catalogue. Interaction with other ITSM processes like Incident, Problem or Service Level Management. Implementation of the concept of Corporate Release Calendar: 4 Releases per year. Publication of this Calendar for the customers Implementation of Change Advisory Board (CAB) cross-domains each week to be able to 2 / 7

3 coordinate, to plan and to control risks, dependencies and requirements for all changes and releases within the IT infrastructure. Establishment of a release plan based on the defined scope of the change or project and validation of this release plan by management. Publication of the release plan for the customers. Definition of a communication plan for each change and release. Follow-up all releases and changes within HP Open View Service Desk. Definition of the test strategy in collaboration with the Test team and the project leader or the domain coordinator. Monitoring and controlling the tests planned in the release and taking actions if needed. Reporting on the release plan, the test results and the coordination cross-domains. Coordination of the deployment of the releases into Live environments. WDMBelgium: From November 2003 until December 2006 Database Administrator Database administrator for all Sybase, Sybase IQ and Oracle Databases (user management, access management, performance, ). Backup and restore databases. Implementation of a procedure of disaster recovery. Supporting the development department in their daily jobs. Administrator of the Business Objects Server Belgacom Mobile Proximus : From December 1999 until November 2003 Senior System Administrator Database administrator for all Sybase and Oracle Databases (user management, access management, performance, ). Backup and restore databases. Implementation of a procedure of disaster recovery. Supporting the development department in their daily jobs. Administrator of the applications monitoring the GSM Networks of Proximus. Project Leader in the implementation of the BMC Patrol Suite within the IT infrastructure 3 / 7

4 Languages Language Oral Written Understanding French Dutch English Technical Knowledge Tool Level Experience (years) Hardware Desktop X 20 Laptop X 15 Tablets / Smartphones X 3 Peripherals X 20 Servers X 15 Routers / Switches X 15 Patching X 15 Operating Systems Microsoft Windows NT 4.0 X 5 Microsoft Windows 2000 X 4 Microsoft Windows XP X 10 Microsoft Windows Vista X 10 Microsoft Windows 7 X 4 4 / 7

5 Tool Level Experience (years) Microsoft MS-Dos X 20 GNU/Linux Ubuntu X 10 GNU/Linux Mandriva X 3 HP-UX X 5 Sun Solaris X 8 VAX/VMS X 3 AS400 X 2 Backoffice Microsoft office 97 X 5 Microsoft Office 2000 X 3 Microsoft Office 2003 X 5 Microsoft Office 2007 X 4 LibreOffice / OpenOffice X 10 Microsoft Office Word X 20 Microsoft Office Excel X 17 Microsoft Office PowerPoint X 15 Microsoft Office Access X 5 Microsoft Office Outlook X 15 Ms Projects X 10 Ms Visio X 10 BizAgi Modeler X 4 5 / 7

6 Tool Level Experience (years) Open Project X 2 Thunderbird (mail) X 5 BMC Patrol X 4 BMC ARS Remedy X 5 HP OpenView Service Desk X 5 Augeo Software (IP Planner) X 5 Programming Languages Php X 10 Html5/CSS3 X 3 C / C++ X 4 PL/SQL X 12 SQL X 20 Database Administration Oracle X 12 Sybase X 8 Sybase IQ X 2 Microsoft SQL Server X 5 MySQL X 8 PostGreSQL X 2 Open Source / Free Software 6 / 7

7 Tool Level Experience (years) Alfresco Networks X 4 Joomla X 2 Wordpress X 4 OsClass X 2 Drupal X 1 Krita X 1 GIMP X 5 Methodologies ITIL V2 & V3 X 8 PMI X 10 CobIt v4 X 4 7 / 7