Change for the Better: Improved Productivity via CA Service Desk Manager
|
|
- Mervin Quinn
- 8 years ago
- Views:
Transcription
1 Change for the Better: Improved Productivity via CA Service Desk Manager
2 Drive Business Value with Service & Portfolio Management PS105SN Change for the Better: Improved Productivity via CA Service Desk Manager Kevin Cicero Amedisys, Inc.
3 abstract Kevin Cicero Amedisys,Inc.; Director of Support Services Learn how Amedisys, Inc., the nation's leading health care company focused on bringing home the continuum of care, has benefited from CA Service Desk and how they utilize Change Management in a very unique way. Learn about how they have improved the way they managed change, documented risks, and decreased the review process cycle time. Hear from Kevin Cicero and Curt Melancon of Amedisys, Inc. describe how they utilized Change Management to: increase collaboration between IT and various business units, gain visibility of work and scheduled changes, and comply with audits. And along the way they also learned what to do but more importantly what not to do. This has increased the productivity of Amedisys IT staff and simplified the change management process while increasing lines of communication throughout the organization. 3
4 agenda Before CA SDM After CA SDM IT Dept was sole user of ticketing system All BU s can now track tickets (slide 5) System instability No central repository for IT centric documents Inefficient asset tracking process Stable and solid platform Knowledge Management ITAM and automated workflows Disparate processes (slide 6) ITIL, Change Management (slide 7) SLA s not aligned to business priorities Inaccurate contact records Agreed upon and widely accepted SLA s Sync w/ AD and PeopleSoft Parallel workflow (slide 8) Sequential workflow (slide 8) 4
5 Aligned & Unified Process to Request Help Across the Agency Support Network Agency
6 CM before CA
7 CM with CA
8 Workflow Tasks Task-Driven Status-Driven Allow workload to flow more fluidly Can be created in a modular format and called to various workflows independently Allow parallel workflows Can also be inserted as needed or ad hoc Allow us to specify fulfillment time guidelines for each work activity in the process and report when past due Great for very simplistic linear processes Have low overhead, as long as the process is extremely consistent with minimal variation Limited to sequential work processing
9 Q&A
10 thank you
11 Recommended Sessions SESSION # TITLE Date / Time PS110SN PS113SN Top 7 Ways Effective Communication Can Improve Delivery of IT Services How CA Service Desk Manager Supports Global Shared Services Center in a Leading Steel Company 11/16/11 at 9:45 AM South Pacific B 11/16/11 at 2:45 PM South Pacific D
12 Related Technologies Booth 448 CA Service Desk Manager, CA Technologies Booth 444 CA Business Service Insight, CA Technologies
13 Session # PS105SN Please scan this image to fill in your session survey on a mobile device
14 terms of this presentation for information purposes only This presentation was based on current information and resource allocations as of November 2011 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA confidential and proprietary. No unauthorized copying or distribution permitted. 14
Connecting the dots from automated software discovery to asset management
Connecting the dots from automated software discovery to asset management Drive Business Value with Service & Portfolio Management PS113SN Connecting the dots from automated software discovery to asset
More informationGlobal Service Delivery: Industrialising Service Management
Global Service Delivery: Industrialising Service Management Drive Business Value with Service & Portfolio Management PS109SN Global Service Delivery: Industrialising Service Management in partnership with
More informationABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development
ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development Driving Business Value with Service & Portfolio Management PS104SN ABC s of Improved User
More informationHands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager. Eve Curcio
Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager Eve Curcio Terms of This Presentation This presentation was based on current information and resource allocations as of
More informationThe Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid
The Role of Service Catalog in IT Asset Management Faisal Faquih Khalid Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is
More informationCA Service Desk Manager Change Management. Ken Laufmann Raymond Cadden
CA Service Desk Manager Change Management Ken Laufmann Raymond Cadden Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
More informationSoftware Asset Management (SAM) Best Practice
Software Asset Management (SAM) Best Practice Drive Business Value with Service & Portfolio Management PS200SN Software Asset Management (SAM) Best Practice Peter Beruk Business Software Alliance abstract
More informationLAB: Assembling a Business Service Insight (BSI) Dashboard
LAB: Assembling a Business Service Insight (BSI) Dashboard Drive Business Value with Service & Portfolio Management PS304LN LAB: Assembling a BSI Dashboard Brian Jurasic CA Technologies agenda Review of
More informationCA Workload Automation Restart Option for z/os Schedulers: NJE Restarts. Jared Moran
CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts Jared Moran Terms of This Presentation This presentation was based on current information and resource allocations as of October
More informationWeb Admin Console - Release Management. Steve Parker Richard Lechner
Web Admin Console - Release Management Steve Parker Richard Lechner Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
More informationAgile@CA Development Process. Simon Cockayne Misc Track
Agile@CA Development Process Simon Cockayne Misc Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information and resource allocations as of April 2013
More informationCA Chorus for Security and Compliance Management Deep Dive
Mainframe Optimization and Modernization CA Chorus for Security and Compliance Management Deep Dive Maddalena Tosoni Principal Engineering Services Architect CA Chorus Recap Improve Staff Efficiency CA
More informationCA ERwin Data Modeling's Role in the Application Development Lifecycle
CA ERwin Data Modeling's Role in the Application Development Lifecycle Hybrid Data Protection DH010SN CA ERwin Data Modeling's Role in the Application Development Lifecycle Donna Burbank CA Technologies
More informationIntegrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control
Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Keith Allen Principal Consultant CA EMEA Team Lead ALM - SCM Activities Terms of This Presentation This
More informationHands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting. David Cosgrove
Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting David Cosgrove Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
More informationData Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data
Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Shawn Rogers Enterprise Management Associates Vice President of Research, Business Intelligence
More informationcan you simplify your infrastructure?
SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock
More informationContinuous Improvement with CA Service Desk Manager KPIs. Rich Magnuson
Continuous Improvement with CA Service Desk Manager KPIs Rich Magnuson Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
More informationDynamic Data Center Update:
15293 Dynamic Data Center Update: System z and Data Center What Changed Since Boston? Mike Madden General Manager, CA Technologies March 11, 2014 No better time to be on the MAINFRAME 2 SHARE Anaheim 2014
More informationHow a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider
How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider Drive Business Value with Service & Portfolio PS112SN Boiling the Ocean, One Gallon at a Time How a CMS
More informationApplication Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space
Application Performance Management for Java.,.NET and the IBM i Rory Hewitt Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information and resource
More informationjourney to a hybrid cloud
journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience
More informationLeveraging Custom Templates & Controls to Enhance your WebClient Applications. Rob McBride Plex Track
Leveraging Custom Templates & Controls to Enhance your WebClient Applications Rob McBride Plex Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information
More informationagility made possible
SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center
More informationCA Big Data Management: It s here, but what can it do for your business?
CA Big Data Management: It s here, but what can it do for your business? Mike Harer CA Technologies August 7, 2014 Session Number: 16256 Insert Custom Session QR if Desired. Test link: www.share.org Big
More informationERwin R8 Reporting Easier Than You Think Victor Rodrigues. Session Code ED05
ERwin R8 Reporting Easier Than You Think Victor Rodrigues Session Code ED05 Speaker Bio Victor Rodrigues is an industryrecognized database modeling consultant with over 11 years experience working with
More informationThe Best Kept Secrets of Cloud Service Providers
Cloud Solutions CP103PN The Best Kept Secrets of Cloud Service Providers Matt Richards Senior Director, Product Marketing The Best Kept Secrets of Cloud Service Providers New cloud offerings are providing
More informationExtending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager
Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager Christophe Trinquet Terms of This Presentation This presentation was
More informationTips & Tricks: CA CMDB Data Mining Techniques. John Sorensen & Neil Mitchell
Tips & Tricks: CA CMDB Data Mining Techniques John Sorensen & Neil Mitchell Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and
More informationApplication Virtualisation Management. Steve Parker
Application Virtualisation Management Steve Parker Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or
More informationMobile Applications with Plex & CM WebClient: A User s Perspective. Rob McBride CA Plex/Session D (Misc Track)
Mobile Applications with Plex & CM WebClient: A User s Perspective Rob McBride CA Plex/Session D (Misc Track) Abstract Rob McBride United Heritage Life Insurance, Meridian Idaho Programmer/Analyst & Plex
More informationArchitecture in the API Era
Architecture in the API Era Mark Sigda Senior Principal Consultant, CA Technologies May 21, 2015 ITARC Stockholm, Sweden Mark Sigda Fort Collins, Colorado, USA IASA member since 2007 CITA-F Certified MCAD
More informationCA Cloud Service Delivery Platform
CA Cloud Service Delivery Platform Customer Onboarding Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the
More informationCA Chorus Software Manager Update
CA Chorus Software Manager Update Summer Spaulding March 12, 2014 Session: 15259 2014 CA. All rights reserved. Abstract CA Chorus Software Manager (formerly known as CA Mainframe Software Manager) allows
More informationCollaboration for Big Data, Business Intelligence, and Mobile Initiatives
Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Valeh Nazemoff, Acolyst Sr. Vice President Session Code BI01 Speaker Bio Specializing in enterprise business performance management
More informationwhat if you could increase your agility and improve your pace of IT innovation?
SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,
More informationCentris optimises user support with integrated service desk
CUSTOMER SUCCESS STORY Centris optimises user support with integrated service desk CUSTOMER PROFILE Industry: IT services Company: Centris AG, Solothurn, Switzerland Revenue: 2008 sales: 46.7M SFR Employees:
More informationSallie Mae slashes change management costs and complexity with CA SCM
CUSTOMER SUCCESS STORY Sallie Mae slashes change management costs and complexity with CA SCM CUSTOMER PROFILE Industry: Financial services Company: Sallie Mae Customers: 23 million Student loan portfolio:
More informationCA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner
CA Workload Automation Strategy and Roadmap Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation: Key component in successful enterprise IT management Service Service
More information10A CA Plex in the Cloud. Rob Layzell CA Technologies
10A CA Plex in the Cloud Rob Layzell CA Technologies Legal This presentation was based on current information and resource allocations as of April 18, 2011 and is subject to change or withdrawal by CA
More informationCA IDMS TM /DB Indexing Part 2
International Toll Free Audio Numbers International Toll Free Audio Numbers Participant Dial-In Number(s): US Dial-In #: 1-877-833-5338 Int'l/Canada Dial-In #: 1-706-679-7033 Conference ID. Audio 31053400
More informationCA 7 Workload Automation Disaster Recovery. Marysue Redd
CA 7 Workload Automation Disaster Recovery Marysue Redd Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change
More informationassure the quality and availability of business services to your customers
SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional
More informationagility made possible
SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate
More informationSOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT
More information1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved.
1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation
More informationCA Oblicore Guarantee for Managed Service Providers
PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate
More informationBest Practices for Application Management in Introscope. Abhijit Sawant
Best Practices for Application Management in Introscope Abhijit Sawant Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
More informationAsentinel Telecom Expense Management (TEM)
PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the
More informationReporting with ERwin and Crystal Reports
Reporting with ERwin and Crystal Reports Stefan Kausch, heureka e-business GmbH CEO Session Code DM08 Speaker Biography Stefan Kausch Implementing ERwin since mid 90s in projects Partnership with ca since
More informationMeasuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect
Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions
More informationCA Clarity PPM. Overview. Benefits. agility made possible
PRODUCT SHEET CA Clarity PPM agility made possible CA Clarity Project & Portfolio Management (CA Clarity PPM) helps you innovate with agility, transform your portfolio with confidence, and sustain the
More informationRECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY
RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY Legal Notice This publication is based on current information and resource allocations as of its date of publication and
More informationCA Virtual Assurance for Infrastructure Managers
DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance
More informationCA Plex and Microsoft Windows Presentation
CA Plex and Microsoft Windows Presentation Foundation (WPF) A Technology Preview 8C Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information
More informationCA Virtual Assurance for Infrastructure Managers
PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product
More informationService Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director
Service Virtualization CA LISA introduction Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director innovate or die The Product is the entire brand and customer
More informationOrchestrate IT Process with an Integrated Workflow Management
Orchestrate IT Process with an Integrated Workflow Management Table of Contents Introduction...3 What is Workload Automation?...4 Workflow...4 Workload...5 Combining Workflow and Workload...5 CA Workload
More informationGenesis Energy delivers IT projects faster with standardised processes and CA Clarity PPM.
CUSTOMER TECHNICAL BRIEF: CREATING A CENTRALISED MATURITY MODEL FOR PROJECT AND RESOURCE MANAGEMENT Genesis Energy delivers IT projects faster with standardised processes and CA Clarity PPM. Table of Contents
More informationhow can I improve performance of my customer service level agreements while reducing cost?
SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service
More informationRobert Takoushian, CVS/Caremark. Data Architect Session Code DM04
Robert Takoushian, CVS/Caremark Data Architect Session Code DM04 Speaker Bio Twenty-five years data architecture/modeling experience in: - Manufacturing - Financial Services - Entertainment -Medical Information
More informationHow can Content Aware Identity and Access Management give me the control I need to confidently move my business forward?
SOLUTION BRIEF Content Aware Identity and Access Management May 2010 How can Content Aware Identity and Access Management give me the control I need to confidently move my business forward? we can CA Content
More informationCA Cloud Service Delivery Platform
CA Cloud Service Delivery Platform Service Level Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the
More informationKnowledge Management: A CA Service Management Process Map. Lynda Rees
TECHNOLOGY brief: KNOWLEDGE MANAGEMENT Knowledge : A CA Service Process Map Lynda Rees Principal Consultant January 2010 Table of Contents Executive Summary 1 Section 1: Challenge 2 Simplifying ITIL How
More informationThe Future of Workload Automation in the Application Economy
The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If
More informationCA Service Desk Manager
DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree
More informationCA SiteMinder SSO Agents for ERP Systems
PRODUCT SHEET: CA SITEMINDER SSO AGENTS FOR ERP SYSTEMS CA SiteMinder SSO Agents for ERP Systems CA SiteMinder SSO Agents for ERP Systems help organizations minimize sign-on requirements and increase security
More informationCA Cloud Service Delivery Platform
CA Cloud Service Delivery Platform Business Relationship Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred
More informationPicis improves the delivery of client projects worth $50 million with CA Clarity PPM
CUSTOMER SUCCESS STORY Picis improves the delivery of client projects worth $50 million with CA Clarity PPM CUSTOMER PROFILE Industry: Healthcare Informatics Company: Picis, Inc., a part of OptumInsight
More informationSaaS / Managed Services Market trends and adoption challenges
SaaS / Managed Services Market trends and adoption challenges Jason Forrest Hollis Security Asia Pacific & Japan 2013 CA All rights reserved Legal Notice Copyright 2013 CA All rights reserved All trademarks,
More informationBancoEstado achieves greater data efficiency and system development agility with CA ERwin
CUSTOMER SUCCESS STORY BancoEstado achieves greater data efficiency and system development agility with CA ERwin CLIENT PROFILE Industry: Financial services Business: BancoEstado de Chile Employees: 8600-plus
More informationA FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers
WHITE PAPER August 2012 A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers Erik Hille Senior Principal Product Marketing Manager Table of Contents Executive Summary
More informationHow Technology Supports Project, Program and Portfolio Management
WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY
More informationcan I consolidate vendors, align performance with company objectives and build trusted relationships?
SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps
More informationCA SOLVE:Central Service Desk for z/os
PRODUCT SHEET CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os (CA SOLVE:Central for z/os) is a comprehensive service management solution
More informationWhite Paper. Change Management: A CA IT Service Management Process Map
White Paper Change Management: A CA IT Service Management Process Map Peter Doherty Senior Consultant, Technical Service, CA, Inc. Peter Waterhouse Director, Business Service Optimization, CA Inc. June
More informationCA Process Automation for System z 3.1
PRODUCT SHEET CA Process Automation for System z CA Process Automation for System z 3.1 CA Process Automation for System z helps enable enterprise organizations to design, deploy and administer automation
More informationCA Scheduler Job Management r11
PRODUCT SHEET CA Scheduler Job Management CA Scheduler Job Management r11 CA Scheduler Job Management r11 (CA Scheduler JM), part of the Job Management solution from CA Technologies, is a premier z/oscentric
More informationHow Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR
More informationare you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service?
PARTNER BRIEF Service Portfolio Management from CA Technologies are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? FOR
More informationCA Clarity PPM. Connector for Microsoft SharePoint Release Notes. v2.0.00
CA Clarity PPM Connector for Microsoft SharePoint Release Notes v2.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the
More informationCA Automation Suite for Data Centers
PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and
More informationCA Workload Automation
PRODUCT SHEET: CA Workload Automation CA Workload Automation Improve the availability of critical IT workload processes and schedules enterprise-wide by leveraging real-time IT automation, embedded workflow,
More informationwe can Automating service delivery for the dynamic data center of the future Brandon Whichard
Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the
More informationFinansbank enhances competitive advantage with greater control of 500 IT projects
CUSTOMER SUCCESS STORY Finansbank enhances competitive advantage with greater control of 500 IT projects CUSTOMER PROFILE Industry: Financial services Company: Finansbank/IBTech Profit: 344 mio TRL (230
More informationBaker Tilly simplifies Windows 7 deployment with CA Technologies solutions
Customer success story Baker Tilly simplifies Windows 7 deployment with CA Technologies solutions Customer profile Industry: Professional services Company: Baker Tilly Employees: 2,400 Revenue: 204 million
More informationagility made possible
SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible
More informationCA Workload Automation EE r11.3 Report Server. Fred Brisard
CA Workload Automation EE r11.3 Report Server Fred Brisard Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change
More informationTECHNOLOGY BRIEF: PREVENTING UNAUTHORISED ACCESS TO CRITICAL SYSTEMS AND DATA. Colruyt ensures data privacy with Identity & Access Management.
TECHNOLOGY BRIEF: PREVENTING UNAUTHORISED ACCESS TO CRITICAL SYSTEMS AND DATA Colruyt ensures data privacy with Identity & Access Management. Table of Contents Executive Summary SECTION 1: CHALLENGE 2
More informationCA s Cloud Storage for System z
CA s Cloud Storage for System z Michael Melillo Sr. User Experience Architect Cloud Solutions for System z April 15 th, 2014 2013 CA. All rights reserved. Disclaimer Certain information in this presentation
More informationCA Service Desk Manager - Mobile Enabler 2.0
This Document is aimed at providing information about the (CA SDM) Mobile Enabler and mobile capabilities that is typically not available in the product documentation. This is a living document and will
More informationHow To Be A World Class Data Center
CUSTOMER SUCCESS STORY Ativas enhances cloud services with CA Technologies solutions CUSTOMER PROFILE Industry: IT managed services Company: Ativas Employees: 200+ Revenue (2011): R$ 30 million BUSINESS
More informationSOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management?
SOLUTION BRIEF BIG DATA MANAGEMENT How Can You Streamline Big Data Management? Today, organizations are capitalizing on the promises of big data analytics to innovate and solve problems faster. Big Data
More informationFujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions
CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia
More informationNordea saves 3.5 million with enhanced application portfolio management
CUSTOMER SUCCESS STORY Nordea saves 3.5 million with enhanced application portfolio management CUSTOMER PROFILE Industry: Financial services Company: Nordea Bank Employees: 30,000 Total assets: 581 billion
More informationService Validation and Testing: A CA Service Management Process Map
TECHNOLOGY BRIEF: SERVICE VALIDATION AND TESTING Validation and Testing: A CA Process Map Malcolm Ryder CA SERVICES / ARCHITECT MARCH 2010 Executive Summary Challenge Table of Contents Executive Summary
More informationCA Change Manager Enterprise Workbench r12
CA Change Manager Enterprise Workbench r12 Database Support for Microsoft SQL Server 2008 This documentation and any related computer software help programs (hereinafter referred to as the "Documentation")
More informationWhen It Needs to Get Done at 2 a.m., That s when you can rely on CA Workload Automation
When It Needs to Get Done at 2 a.m., That s when you can rely on CA Workload Automation 1 Your Workload Management Has Reached a Tipping Point YOUR ORGANIZATION HAS A SIMPLE DIRECTIVE: Provide the best
More informationLogicalis delivers low-risk, cost-effective cloud computing services with CA Technologies
CUSTOMER SUCCESS STORY Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CUSTOMER PROFILE Industry: IT services Organisation: Logicalis Employees: 1,900 Revenue:
More informationCA CMDB Connector for z/os version 2.0
PRODUCT SHEET CA CMDB Connector for z/os version 2.0 CA CMDB Connector for z/os version 2.0 CA CMDB Connector for z/os is the final piece in the puzzle to create an enterprise CMDB, providing you the ability
More information