ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development

Size: px
Start display at page:

Download "ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development"

Transcription

1 ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development

2 Driving Business Value with Service & Portfolio Management PS104SN ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development James Grigolite Program Director, CA Education

3 agenda Discuss The Importance of End User Adoption Best Practices Review and Demonstration of the CA PA Solution Review a Comparison of Content Development Efforts Summarize the Benefits of a User Adoption Strategy 3

4 User Adoption Is Key to Realizing Software Investment Value Source: Neochange

5 End User Adoption - #1 Post Implementation Problem Source: TechRepublic Survey 5

6 User Adoption Challenges No inapplication help creates increased support calls and costs Low user adoption rates lead to low application ROI Documentation, training and support materials are quickly out of date Time consuming to update/ maintain materials Users lose 70% of what they learn within two weeks if they don t apply it 6 No way to measure competency Many factors may dictate delivery methods

7 Creating a Successful User Adoption Strategy Recommended Best Practice for Solution Users Role Based Content Reflecting Your Configuration of Your CA Application Readiness Training Strategy Web Based Training (See It, Try It) Simulations Practice Simulations Instructor Led Training Student and Instructor Manuals Presentation Materials Assessments (Know It) Deploy to LMS or Website Track Assessment Scores Job Aids (Print It) Production Support Strategy In Application Coach (Do It) Access Inside the Application Context Sensitive See It, Try It, Know it, Print It Help Desk Knowledge Documents (Windowed See It) Simulation Based Answers how to Questions Created from a Single Authoring Session Maintainable for the implementation, enhancements and upgrades 7

8 CA PA: Single Authoring, Multiple Outputs Drives Consistency, Resources Savings and User Adoption Readiness Training Strategy Production Support Strategy 8

9 CA PA: Project Lifecycle Solution Drives Consistency, Resources Savings and User Adoption 9

10 demonstration

11 Content Development Efforts for 15 Step Process Utilizing all of the Outputs Presentation for Step Requirements/Design Overview Create UAT Test Script Create 2 modes of On line Simulation (See It; Try It) * Utilizing standard available content 11 Industry Tool Who Time Estimate (Hours) With CA PA (Hours) Power Point Project Team 1 0* Excel /HP Quality Center Project Team 2 1 Captivate Training 3 1 Create Training Manual Word/Snag IT Training 4 0 Create Job Aid Word/Snag IT Training 2 0 Create Assessment (Know It) HTML Training/SME 2 0 Create Post Go Live Help (Do It)/ Windowed See It Robo Help Training/SME/H elp Desk 3 0 Develop business process document MS Word/Snag IT Project Team 2 0 TOTAL 19 hours 2 hours

12 Reduce Content Development Time Reduce Documentation Content Development Time by 75% Reduce Classroom Content Development 34:1 Average classroom material creation time 8:1 Average time with CA PA Less if start with pre-developed content Reduce Online Content Development 220:1 Average online training material creation time 8:1 Average time with CA PA Less if start with pre-developed content*chapman, B/Brandon Hall LCMS Knowledgebase 2006: A Comparison of 30+ Enterprise Learning Content Management Systems **Chapman, B/Brandon Hall PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems 12

13 Successful User Adoption Delivers the Benefits Maximize ROI and mitigate risk through all phases of the project lifecycle Faster recovery of upfront software investment through accelerated adoption Increase usage of enterprise applications through targeted learning Reduce risk with single content development platform for the implementation lifecycle! Drive user adoption and productivity Enhance user competency and compliance with multiple learning methods Increase user productivity and on-going proficiency with just in time support Drive compliance and ensure fewer system errors Reduce costs associated with software implementations Reduce content creation and maintenance of documentation, training and performance support materials by 50-75% with a single authoring session Accelerate time to deployment with out-of-the box pre-built content Reduce help desk costs by 50-80% with in-application performance support 13

14 Q&A

15 thank you

16 Recommended Sessions SESSION # TITLE Date / Time PS204PN Panel: Knowledge Management Adoption 11/15/11 at 2:45 PM South Pacific I PS112SN Identifying Business Value Opportunities using IT Service Management 11/16/11 at 1:15 PM South Pacific G

17 Related Technologies Booth 448 CA Service Desk Manager, CA Technologies Booth 445 CA Clarity Solutions, CA Technologies

18 Session # PS104SN Please scan this image to fill in your session survey on a mobile device

19 terms of this presentation for information purposes only This presentation was based on current information and resource allocations as of November 2011 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA confidential and proprietary. No unauthorized copying or distribution permitted. 19

Change for the Better: Improved Productivity via CA Service Desk Manager

Change for the Better: Improved Productivity via CA Service Desk Manager Change for the Better: Improved Productivity via CA Service Desk Manager Drive Business Value with Service & Portfolio Management PS105SN Change for the Better: Improved Productivity via CA Service Desk

More information

Connecting the dots from automated software discovery to asset management

Connecting the dots from automated software discovery to asset management Connecting the dots from automated software discovery to asset management Drive Business Value with Service & Portfolio Management PS113SN Connecting the dots from automated software discovery to asset

More information

Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager. Eve Curcio

Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager. Eve Curcio Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager Eve Curcio Terms of This Presentation This presentation was based on current information and resource allocations as of

More information

Global Service Delivery: Industrialising Service Management

Global Service Delivery: Industrialising Service Management Global Service Delivery: Industrialising Service Management Drive Business Value with Service & Portfolio Management PS109SN Global Service Delivery: Industrialising Service Management in partnership with

More information

Software Asset Management (SAM) Best Practice

Software Asset Management (SAM) Best Practice Software Asset Management (SAM) Best Practice Drive Business Value with Service & Portfolio Management PS200SN Software Asset Management (SAM) Best Practice Peter Beruk Business Software Alliance abstract

More information

Web Admin Console - Release Management. Steve Parker Richard Lechner

Web Admin Console - Release Management. Steve Parker Richard Lechner Web Admin Console - Release Management Steve Parker Richard Lechner Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

LAB: Assembling a Business Service Insight (BSI) Dashboard

LAB: Assembling a Business Service Insight (BSI) Dashboard LAB: Assembling a Business Service Insight (BSI) Dashboard Drive Business Value with Service & Portfolio Management PS304LN LAB: Assembling a BSI Dashboard Brian Jurasic CA Technologies agenda Review of

More information

CA ERwin Data Modeling's Role in the Application Development Lifecycle

CA ERwin Data Modeling's Role in the Application Development Lifecycle CA ERwin Data Modeling's Role in the Application Development Lifecycle Hybrid Data Protection DH010SN CA ERwin Data Modeling's Role in the Application Development Lifecycle Donna Burbank CA Technologies

More information

CA Service Desk Manager Change Management. Ken Laufmann Raymond Cadden

CA Service Desk Manager Change Management. Ken Laufmann Raymond Cadden CA Service Desk Manager Change Management Ken Laufmann Raymond Cadden Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts. Jared Moran

CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts. Jared Moran CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts Jared Moran Terms of This Presentation This presentation was based on current information and resource allocations as of October

More information

The Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid

The Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid The Role of Service Catalog in IT Asset Management Faisal Faquih Khalid Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is

More information

Agile@CA Development Process. Simon Cockayne Misc Track

Agile@CA Development Process. Simon Cockayne Misc Track Agile@CA Development Process Simon Cockayne Misc Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information and resource allocations as of April 2013

More information

CA Chorus for Security and Compliance Management Deep Dive

CA Chorus for Security and Compliance Management Deep Dive Mainframe Optimization and Modernization CA Chorus for Security and Compliance Management Deep Dive Maddalena Tosoni Principal Engineering Services Architect CA Chorus Recap Improve Staff Efficiency CA

More information

Leveraging Custom Templates & Controls to Enhance your WebClient Applications. Rob McBride Plex Track

Leveraging Custom Templates & Controls to Enhance your WebClient Applications. Rob McBride Plex Track Leveraging Custom Templates & Controls to Enhance your WebClient Applications Rob McBride Plex Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information

More information

Dynamic Data Center Update:

Dynamic Data Center Update: 15293 Dynamic Data Center Update: System z and Data Center What Changed Since Boston? Mike Madden General Manager, CA Technologies March 11, 2014 No better time to be on the MAINFRAME 2 SHARE Anaheim 2014

More information

Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data

Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Shawn Rogers Enterprise Management Associates Vice President of Research, Business Intelligence

More information

Continuous Improvement with CA Service Desk Manager KPIs. Rich Magnuson

Continuous Improvement with CA Service Desk Manager KPIs. Rich Magnuson Continuous Improvement with CA Service Desk Manager KPIs Rich Magnuson Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control

Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Keith Allen Principal Consultant CA EMEA Team Lead ALM - SCM Activities Terms of This Presentation This

More information

The Best Kept Secrets of Cloud Service Providers

The Best Kept Secrets of Cloud Service Providers Cloud Solutions CP103PN The Best Kept Secrets of Cloud Service Providers Matt Richards Senior Director, Product Marketing The Best Kept Secrets of Cloud Service Providers New cloud offerings are providing

More information

Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting. David Cosgrove

Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting. David Cosgrove Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting David Cosgrove Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

Mobile Applications with Plex & CM WebClient: A User s Perspective. Rob McBride CA Plex/Session D (Misc Track)

Mobile Applications with Plex & CM WebClient: A User s Perspective. Rob McBride CA Plex/Session D (Misc Track) Mobile Applications with Plex & CM WebClient: A User s Perspective Rob McBride CA Plex/Session D (Misc Track) Abstract Rob McBride United Heritage Life Insurance, Meridian Idaho Programmer/Analyst & Plex

More information

Application Virtualisation Management. Steve Parker

Application Virtualisation Management. Steve Parker Application Virtualisation Management Steve Parker Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or

More information

How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider

How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider Drive Business Value with Service & Portfolio PS112SN Boiling the Ocean, One Gallon at a Time How a CMS

More information

CA Chorus Software Manager Update

CA Chorus Software Manager Update CA Chorus Software Manager Update Summer Spaulding March 12, 2014 Session: 15259 2014 CA. All rights reserved. Abstract CA Chorus Software Manager (formerly known as CA Mainframe Software Manager) allows

More information

10A CA Plex in the Cloud. Rob Layzell CA Technologies

10A CA Plex in the Cloud. Rob Layzell CA Technologies 10A CA Plex in the Cloud Rob Layzell CA Technologies Legal This presentation was based on current information and resource allocations as of April 18, 2011 and is subject to change or withdrawal by CA

More information

ERwin R8 Reporting Easier Than You Think Victor Rodrigues. Session Code ED05

ERwin R8 Reporting Easier Than You Think Victor Rodrigues. Session Code ED05 ERwin R8 Reporting Easier Than You Think Victor Rodrigues Session Code ED05 Speaker Bio Victor Rodrigues is an industryrecognized database modeling consultant with over 11 years experience working with

More information

CA 7 Workload Automation Disaster Recovery. Marysue Redd

CA 7 Workload Automation Disaster Recovery. Marysue Redd CA 7 Workload Automation Disaster Recovery Marysue Redd Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change

More information

Application Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space

Application Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space Application Performance Management for Java.,.NET and the IBM i Rory Hewitt Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information and resource

More information

CA Plex and Microsoft Windows Presentation

CA Plex and Microsoft Windows Presentation CA Plex and Microsoft Windows Presentation Foundation (WPF) A Technology Preview 8C Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information

More information

An Oracle White Paper September 2011 (updated) Oracle User Productivity Kit - Best Practices for Upgrade Projects

An Oracle White Paper September 2011 (updated) Oracle User Productivity Kit - Best Practices for Upgrade Projects An Oracle White Paper September 2011 (updated) Oracle User Productivity Kit - Best Practices for Upgrade Projects 0 Executive Overview Enterprise application upgrades are a major undertaking and if not

More information

CA Capacity Manager. Product overview. agility made possible

CA Capacity Manager. Product overview. agility made possible PRODUCT SHEET: CA Capacity Manager agility made possible CA Capacity Manager Business stakeholders demand application performance in support of their business goals. IT executives must deliver that service

More information

Architecture in the API Era

Architecture in the API Era Architecture in the API Era Mark Sigda Senior Principal Consultant, CA Technologies May 21, 2015 ITARC Stockholm, Sweden Mark Sigda Fort Collins, Colorado, USA IASA member since 2007 CITA-F Certified MCAD

More information

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved.

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved. 1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation

More information

RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY

RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY Legal Notice This publication is based on current information and resource allocations as of its date of publication and

More information

CA Clarity PPM. Overview. Benefits. agility made possible

CA Clarity PPM. Overview. Benefits. agility made possible PRODUCT SHEET CA Clarity PPM agility made possible CA Clarity Project & Portfolio Management (CA Clarity PPM) helps you innovate with agility, transform your portfolio with confidence, and sustain the

More information

what if you could increase your agility and improve your pace of IT innovation?

what if you could increase your agility and improve your pace of IT innovation? SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,

More information

Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager

Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager Christophe Trinquet Terms of This Presentation This presentation was

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

Collaboration for Big Data, Business Intelligence, and Mobile Initiatives

Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Valeh Nazemoff, Acolyst Sr. Vice President Session Code BI01 Speaker Bio Specializing in enterprise business performance management

More information

Service Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director

Service Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director Service Virtualization CA LISA introduction Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director innovate or die The Product is the entire brand and customer

More information

CA Big Data Management: It s here, but what can it do for your business?

CA Big Data Management: It s here, but what can it do for your business? CA Big Data Management: It s here, but what can it do for your business? Mike Harer CA Technologies August 7, 2014 Session Number: 16256 Insert Custom Session QR if Desired. Test link: www.share.org Big

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Customer Onboarding Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

CA IDMS TM /DB Indexing Part 2

CA IDMS TM /DB Indexing Part 2 International Toll Free Audio Numbers International Toll Free Audio Numbers Participant Dial-In Number(s): US Dial-In #: 1-877-833-5338 Int'l/Canada Dial-In #: 1-706-679-7033 Conference ID. Audio 31053400

More information

Best Practices for Application Management in Introscope. Abhijit Sawant

Best Practices for Application Management in Introscope. Abhijit Sawant Best Practices for Application Management in Introscope Abhijit Sawant Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

CA Client Automation

CA Client Automation CA Client Automation Supported Content for CA Patch Manager and Supported Application Signature Content April 2015 Contents CA Content Research Team... 3 CA Patch Manager Content... 3 Operating Systems

More information

Infor EPAK. Enterprise Performance Accelerator Kit. Shane Golaup EAM Business Consultant

Infor EPAK. Enterprise Performance Accelerator Kit. Shane Golaup EAM Business Consultant Infor EPAK Enterprise Performance Accelerator Kit Shane Golaup EAM Business Consultant Agenda Position EPAK Example of EPAK within EAM EPAK Developer sample outputs Create some sample content Positioning

More information

Nordea saves 3.5 million with enhanced application portfolio management

Nordea saves 3.5 million with enhanced application portfolio management CUSTOMER SUCCESS STORY Nordea saves 3.5 million with enhanced application portfolio management CUSTOMER PROFILE Industry: Financial services Company: Nordea Bank Employees: 30,000 Total assets: 581 billion

More information

Tips & Tricks: CA CMDB Data Mining Techniques. John Sorensen & Neil Mitchell

Tips & Tricks: CA CMDB Data Mining Techniques. John Sorensen & Neil Mitchell Tips & Tricks: CA CMDB Data Mining Techniques John Sorensen & Neil Mitchell Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and

More information

Reporting with ERwin and Crystal Reports

Reporting with ERwin and Crystal Reports Reporting with ERwin and Crystal Reports Stefan Kausch, heureka e-business GmbH CEO Session Code DM08 Speaker Biography Stefan Kausch Implementing ERwin since mid 90s in projects Partnership with ca since

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance

More information

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions

More information

Single Sign-on to Salesforce.com with CA Federation Manager

Single Sign-on to Salesforce.com with CA Federation Manager TECHNOLOGY BRIEF: SINGLE SIGN-ON TO SALESFORCE.COM WITH CA FEDERATION MANAGER Single Sign-on to Salesforce.com with CA Federation Manager TOMMY CHENG, PRINCIPAL ENGINEERING SERVICES ARCHITECT, CA PETER

More information

CA Change Manager Enterprise Workbench r12

CA Change Manager Enterprise Workbench r12 CA Change Manager Enterprise Workbench r12 Database Support for Microsoft SQL Server 2008 This documentation and any related computer software help programs (hereinafter referred to as the "Documentation")

More information

Achieve Your Business and IT Goals with Help from CA Services

Achieve Your Business and IT Goals with Help from CA Services Achieve Your Business and IT Goals with Help from CA Services How Does CA Services Approach an Engagement? Whether its planning, implementing or running our industry leading software, CA Services can help

More information

How can Content Aware Identity and Access Management give me the control I need to confidently move my business forward?

How can Content Aware Identity and Access Management give me the control I need to confidently move my business forward? SOLUTION BRIEF Content Aware Identity and Access Management May 2010 How can Content Aware Identity and Access Management give me the control I need to confidently move my business forward? we can CA Content

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

CA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner

CA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation Strategy and Roadmap Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation: Key component in successful enterprise IT management Service Service

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product

More information

CA Clarity PPM. Connector for Microsoft SharePoint Release Notes. v2.0.00

CA Clarity PPM. Connector for Microsoft SharePoint Release Notes. v2.0.00 CA Clarity PPM Connector for Microsoft SharePoint Release Notes v2.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

CA Workload Automation EE r11.3 Report Server. Fred Brisard

CA Workload Automation EE r11.3 Report Server. Fred Brisard CA Workload Automation EE r11.3 Report Server Fred Brisard Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change

More information

CA SOLVE:Central Service Desk for z/os

CA SOLVE:Central Service Desk for z/os PRODUCT SHEET CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os (CA SOLVE:Central for z/os) is a comprehensive service management solution

More information

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms

More information

Robeco improves control with CA Clarity PPM On Demand

Robeco improves control with CA Clarity PPM On Demand Customer success story Robeco improves control with CA Clarity PPM On Demand Customer profile Industry: Financial services Company: Robeco Managed assets: 135 billion (2009) Employees: : 1,500 Business

More information

can you effectively plan for the migration and management of systems and applications on Vblock Platforms?

can you effectively plan for the migration and management of systems and applications on Vblock Platforms? SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible

More information

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR

More information

The Future of Workload Automation in the Application Economy

The Future of Workload Automation in the Application Economy The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If

More information

How To Use Ca Product Vision

How To Use Ca Product Vision DATA SHEET CA Product Vision CA Product Vision helps manage project and product requirements and enables a comprehensive release planning process insuring only the features your customers really need are

More information

Robert Takoushian, CVS/Caremark. Data Architect Session Code DM04

Robert Takoushian, CVS/Caremark. Data Architect Session Code DM04 Robert Takoushian, CVS/Caremark Data Architect Session Code DM04 Speaker Bio Twenty-five years data architecture/modeling experience in: - Manufacturing - Financial Services - Entertainment -Medical Information

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

CA Explore Performance Management for z/vm

CA Explore Performance Management for z/vm PRODUCT SHEET CA Explore Performance Management for z/vm CA Explore Performance Management for z/vm CA Explore Performance Management for z/vm (CA Explore for z/vm) is a comprehensive performance management

More information

Choosing the Right Project and Portfolio Management Solution

Choosing the Right Project and Portfolio Management Solution Choosing the Right Project and Portfolio Management Solution Executive Summary In too many organizations today, innovation isn t happening fast enough. Within these businesses, skills are siloed and resources

More information

Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions

Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions CUSTOMER SUCCESS STORY Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions CLIENT PROFILE Industry: Energy Company: Siemens AG Employees: 82,000 Revenue: Siemens

More information

CA s Cloud Storage for System z

CA s Cloud Storage for System z CA s Cloud Storage for System z Michael Melillo Sr. User Experience Architect Cloud Solutions for System z April 15 th, 2014 2013 CA. All rights reserved. Disclaimer Certain information in this presentation

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Service Level Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

Knowledge Management: A CA Service Management Process Map. Lynda Rees

Knowledge Management: A CA Service Management Process Map. Lynda Rees TECHNOLOGY brief: KNOWLEDGE MANAGEMENT Knowledge : A CA Service Process Map Lynda Rees Principal Consultant January 2010 Table of Contents Executive Summary 1 Section 1: Challenge 2 Simplifying ITIL How

More information

Picis improves the delivery of client projects worth $50 million with CA Clarity PPM

Picis improves the delivery of client projects worth $50 million with CA Clarity PPM CUSTOMER SUCCESS STORY Picis improves the delivery of client projects worth $50 million with CA Clarity PPM CUSTOMER PROFILE Industry: Healthcare Informatics Company: Picis, Inc., a part of OptumInsight

More information

SOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management?

SOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management? SOLUTION BRIEF BIG DATA MANAGEMENT How Can You Streamline Big Data Management? Today, organizations are capitalizing on the promises of big data analytics to innovate and solve problems faster. Big Data

More information

CA SMF Director. Release Notes. Release 12.6.00

CA SMF Director. Release Notes. Release 12.6.00 CA SMF Director Release Notes Release 12.6.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for your

More information

how can you shift from managing technology to driving new and innovative business services?

how can you shift from managing technology to driving new and innovative business services? SOLUTION BRIEF Portfolio Transformation: Make Smart Portfolio Decisions how can you shift from managing technology to driving new and innovative business services? agility made possible Service Portfolio

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

ORACLE USER PRODUCTIVITY KIT V3.6.1 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3)

ORACLE USER PRODUCTIVITY KIT V3.6.1 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3) ORACLE USER PRODUCTIVITY KIT V3.6.1 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3) KEY FEATURES AND BENEFITS DRIVE USER PRODUCTIVITY AND MITIGATE RISK. FEATURES Single, synchronized authoring

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

CA Business Service Insight

CA Business Service Insight DATA SHEET CA Business Service Insight With CA Business Service Insight, you can know what services are being used within your business, improve service performance while helping to reduce operating costs,

More information

CA Nimsoft Monitor. Probe Guide for Performance Collector. perfmon v1.5 series

CA Nimsoft Monitor. Probe Guide for Performance Collector. perfmon v1.5 series CA Nimsoft Monitor Probe Guide for Performance Collector perfmon v1.5 series CA Nimsoft Monitor Copyright Notice This online help system (the "System") is for your informational purposes only and is subject

More information

How Technology Supports Project, Program and Portfolio Management

How Technology Supports Project, Program and Portfolio Management WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY

More information

agility made possible

agility made possible SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center

More information

The Business Case for Supporting Your Enterprise System Implementation with the ANCILE uperform Learning and Performance Solution. An ROI White Paper

The Business Case for Supporting Your Enterprise System Implementation with the ANCILE uperform Learning and Performance Solution. An ROI White Paper The Business Case for Supporting Your Enterprise System Implementation with the ANCILE uperform Learning and Performance Solution An ROI White Paper Study conducted by: Hobson & Company February 2013 Executive

More information

Identity Centric Security: Control Identity Sprawl to Remove a Growing Risk

Identity Centric Security: Control Identity Sprawl to Remove a Growing Risk Identity Centric Security: Control Identity Sprawl to Remove a Growing Risk John Hawley VP, Security CA Technologies September 2015 Today s Theme: Preparing for the Adversary How to Prepare Your Organization

More information

CA Service Desk Manager - Mobile Enabler 2.0

CA Service Desk Manager - Mobile Enabler 2.0 This Document is aimed at providing information about the (CA SDM) Mobile Enabler and mobile capabilities that is typically not available in the product documentation. This is a living document and will

More information

ScaleMatrix safeguards 100 terabytes of data and continuity of cloud services with CA Technologies

ScaleMatrix safeguards 100 terabytes of data and continuity of cloud services with CA Technologies CUSTOMER SUCCESS STORY ScaleMatrix safeguards 100 terabytes of data and continuity of cloud services with CA Technologies CLIENT PROFILE Industry: IT services Company: ScaleMatrix Employees: 60 BUSINESS

More information

Service Validation and Testing: A CA Service Management Process Map

Service Validation and Testing: A CA Service Management Process Map TECHNOLOGY BRIEF: SERVICE VALIDATION AND TESTING Validation and Testing: A CA Process Map Malcolm Ryder CA SERVICES / ARCHITECT MARCH 2010 Executive Summary Challenge Table of Contents Executive Summary

More information

CA Automation Suite for Data Centers

CA Automation Suite for Data Centers PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

CA Technologies optimizes business systems worldwide with enterprise data model

CA Technologies optimizes business systems worldwide with enterprise data model CUSTOMER SUCCESS STORY CA Technologies optimizes business systems worldwide with enterprise data model CLIENT PROFILE Industry: IT Organization: CA Technologies Employees: 13,600 Revenue: $4.8 billion

More information

Crossing the DevOps Chasm

Crossing the DevOps Chasm SOLUTION BRIEF Application Delivery Solutions from CA Technologies Crossing the DevOps Chasm Can improved collaboration and automation between Development and IT Operations deliver business value more

More information

CA Nimsoft Service Desk. Compatibility Matrix

CA Nimsoft Service Desk. Compatibility Matrix CA Nimsoft Service Desk Compatibility Matrix Last Updated On: December 6, 2013 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to

More information

CA Clarity Project & Portfolio Manager

CA Clarity Project & Portfolio Manager CA Clarity Project & Portfolio Manager Connector for CA Unicenter Service Desk & CA Software Change Manager for Distributed Product Guide v2.0.00 This documentation, which includes embedded help systems

More information

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud

More information

CA Spectrum and CA Embedded Entitlements Manager

CA Spectrum and CA Embedded Entitlements Manager CA Spectrum and CA Embedded Entitlements Manager Integration Guide CA Spectrum Release 9.4 - CA Embedded Entitlements Manager This Documentation, which includes embedded help systems and electronically

More information