1 PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the entire lifecycle of telecommunications assets (voice, data, wireless, and equipment), invoices, contracts, orders, and the associated business intelligence that empowers organizations to reduce expenses, automate processes, and run their IT departments like a business. Overview Benefits CA Advantage Asentinel 6.0 available as a customer-hosted or Asentinel-hosted deployment (ASO/SaaS) is a powerful web-based software tool that simplifies and streamlines the entire telecom expense management (TEM) process for all telecommunications assets (voice, data, wireless, and equipment). Asentinel provides real-time control of an organization s telecommunications assets through a central repository that enables governance and fiscal accountability of telecommunications expenses which typically run about one to two percent of an enterprise s revenue. It serves to audit and reconcile both committed and variable telecom costs in order to significantly reduce expenditures. Asentinel offers seamless integration with CA IT Asset Manager that, when combined, enables the management of an enterprise s entire IT and telecom asset base, including real-time expense management.
2 Reduce Telecommunications Costs without Reducing Service Today, telecommunications expenses are a significant portion of the average firm s IT spending, consuming between 25 and 35 percent of the IT budget. Telecommunication costs typically run between one to two percent of an organization s revenue. Added to these costs is the high probability that the bills received from vendors may be inaccurate. An estimated seven to twelve percent of telecom service charges can be saved by the average large corporation, representing approximately eight million dollars a year. In addition, up to 85 percent of a typical enterprise s telecom bills are not audited and are simply paid in full. CA realizes that excess telecommunications costs often result from billing errors or operating inefficiencies. Implementing a TEM solution can help you catch one-time and ongoing invoicing inaccuracies as well as low-dollar items often missed in audits that account for half of the potential savings. It can also help enhance your knowledge of your network so you can better allocate costs or forecast future expenditures. Business process outsourcing only shifts the problem to an external source; it does not capture all errors by auditing every line item of every invoice, nor does it give you the business intelligence needed to stay on top of your telecom expenses. Asentinel: Control Rising Telecom Costs Asentinel provides real-time control of your telecom expenses by identifying invoicing errors, automating provisioning/order management, invoicing and reporting processes, and maximizing resources all in order to significantly reduce telecommunications expenditures. CA s TEM software, Asentinel 6.0, is available in a customer-hosted or Asentinel-hosted (ASP/SaaS) deployment. All functionality is resident in the core system : one Oracle platform and one application instance supports all lifecycle functionality. As such, all components are integrated in real time. Asentinel delivers a comprehensive and flexible medium to align your staff and their corresponding workflow and hierarchy with a sophisticated audit engine to ensure validity of charges, tariffs, inventory, and configurable business rules. Inventory and Asset Management Central repository of all telecom assets (voice, data, wireless, and equipment) Inventory database configured to the customer s requirements Complete IT Asset Management (ITAM) functionality and/or integration with existing ITAM software Automated Workflow Automated invoice receipt and loading via EDI, OIR, etc Customer-defined workflow for invoices Flagged exceptions tracked through to resolution with vendors Invoice Audit and Validation Over 400 specific audit rules are applied to every invoice Customer-configured, flexible, and granular business rules Audits against vendor contracts and/or tariffs Validation against inventory (active vs. inactive) 2 PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM)
3 Procurement and Change Management Provisioning for all global telecom vendors and service types All change management types (Move, Add, Change, Disconnect) Real-time updates to inventory, invoice processing, and auditing Business Intelligence 100 percent web-based and secure Detailed reporting Manage expenses, budgets, vendors, contracts, forecasts Configurable dashboards figure a: SIMPLIFY THE VOLUME OF DATA TO PERFORM AUDITS Asentinel consolidates telecommunications assets and the information associated with them for easy management and analysis. PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) 3
4 Figure B : ASENTINEL ENTERPRISE TEM APPLICATION Asentinel s automated telecom expense management software integrates the critical TEM functions of telecom asset lifecycle management and their associated contractual obligations. This includes telecommunications rate plans and commitments, as well as contract terms and conditions. A Potential Seven to Twelve Percent Savings on Erroneous Telecom Bills Asentinel offers the potential for seven to twelve cost savings on erroneous telecom bills (80 percent of which are wrong according to some industry watchers). Larger companies might also see cost savings in labor reduction or reassignment once they automate their TEM operations. The software not only audits bills, but also automates the workflow and handling of invoices. In addition, Asentinel is a global solution with the ability to support multiple currencies, exchange rates, and even language localization (over 15 languages). PRODUCT FUNCTION FEATURES BENEFITS Asentinel 6.0 A comprehensive global telecom expense management software application encompassing the entire lifecycle of telecommunications assets which empowers organizations to reduce expenses. Inventory and Asset Management Automated Workflow Invoice Audit and Validation Procurement and Change Management Business Intelligence Reduce telecom expenses Manage contracts and vendor negotiations more effectively Leverage the existing telecom asset base Make timelier and better informed telecom purchasing decisions 4 PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM)
5 CA Advantage Integration with CA s IT Asset Management Solutions Asentinel provides seamless integration with CA IT Asset Manager. When combined, these solutions provide the ability to inventory and manage the enterprise s entire IT asset base, including telecommunications assets, from one central repository. As a key part of CA s overall IT Asset Management solution, Asentinel 6.0 is most efficient when combined with additional CA products, including CA Service Desk Manager, CA Service Catalog, and CA IT Client Manager. Taken together, these products can help you achieve several key IT objectives, including IT governance, control over IT assets, and full details on licensing requirements during upgrades or rollouts, as well as cost-effective asset disposal. CA IT Asset Management, including Asentinel, helps lower investment costs for current and future technology, increase utilization, and optimize your asset base. Better TEM governance can also decrease the threat of fines, penalties, or overpayment on invoices; enable effective contract negotiations with vendors; improve decision making; increase financial transparency; and allow the enterprise to embrace asset management best practices. CA Services and CA Partners can help assess your current IT situation, define your goals, and implement solutions to gain measurable results. To keep your CA solutions operating at peak performance, CA Support delivers unparalleled technical and customer support worldwide, in addition to training and certification through CA Education. Next Steps Businesses today have realized that best practices in telecom expense management represent a critical strategic advantage in their ability to remain competitive. Asentinel 6.0 automates many time-consuming administrative tasks so organizations can focus their IT budget on strategic business requirements and sharpening the company s competitive edge. Discover how Asentinel software delivers accurate telecom expense information to help you manage your telecom assets more efficiently and cost-effectively. To learn more, and see how CA software solutions enable organizations to unify and simplify IT management for better business results, visit ca.com/solutions. PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) 5
6 CA (NASDAQ: CA), one of the world s leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Copyright 2009 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. To the extent permitted by applicable law, CA provides this document As Is without warranty of any kind, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA does not provide legal advice. Neither this document nor any CA software product referenced herein shall serve as a substitute for the reader s compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, policy, standard, requirement, administrative order, executive order, etc. (collectively, Laws )) referenced in this document. The reader should consult with competent legal counsel regarding any Laws referenced herein. MP477_ PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM)