A customer focused culture guides Peak 10 in our commitment to delivering the highest quality service, demonstrating professionalism, operating with integrity and making the right decisions. These attributes are what earns our customers trust and furthers our position as one of the world s leading data center operators and managed services providers. Peak 10 has been providing organizations large and small scalable and economical solutions for hosting and managing complex information technology infrastructure. Whether it is managed colocation or second site server replication, we are dedicated to helping companies lower costs, improve service levels, meet regula- 1 tory compliance and increase revenue. Within the pages of this brochure you will learn more about Peak 10 and our service offerings. We welcome the opportunity to have you tour one of our state-of-the-art facilities and observe for yourself the advantages of having Peak 10 as your business partner. David H. Jones President and CEO Peak 10, Inc.
Your Local Data Center Operator And Managed Services Provider COMPANY PROFILE align our organization and all its resources to meet them. Customer service is the very foundation of our business philosophy and corporate mission. We are customer focused and committed to providing world-class data centers for hosting mission critical technology infrastructure 24x7x365. Peak 10 is the leading independent data center operator and managed services provider in the United States, delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. We combine our state-of-the-art data centers and portfolio of managed services with localized engineering and support to serve market-leading companies nationwide. Our business philosophy is to focus on the needs of our customers. We understand that they are our most important partner in this business and are best served when we listen to their needs and Customers of Peak 10 enjoy the accessibility of a local provider and the security of a geographically diverse organization; the personal relationship of a small company and the resources of a large organization; the expertise and performance of a national player and the trust and attention of a local partner. Simply stated, our clients receive outstanding service, without sacrifice. With ever increasing interest in our integrated learning services platform, we determined that Peak 10 s reliable and scalable hosting would ensure the quality levels of infrastructure and redundancy that our customers deserve. Global Knowledge We were looking for a Tier 1 ISP that could not only guarantee the highest level of security, reliability and redundancy but could also provide the Network Operations staff and expertise to manage and monitor our applications. Peak 10 offered the best solution to meet our requirements. First Union Securities 2
Your Local Data Center Operator And Managed Services Provider Peak 10 Infrastructure INFRASTRUCTURE Peak 10 owns and operates high performance data centers supported by highly skilled technical personnel 24 hours a day, seven days a week. Our enterprise-class facilities are custom designed with multiple levels of security, backup generators and redundant UPS and HVAC systems. This infrastructure complete with around-theclock network monitoring, multiple carriers and network options is the foundation of Peak 10 s service offering and the solution for keeping customer platforms always available and always secure. Network All of Peak 10 s world-class data centers are interconnected by a high performance, fully-redundant private network that ensures the security, integrity and availability of our customers business applications and technology infrastructure. Our network infrastructure provides customers with reliable connectivity and fast performance, which includes around-the-clock monitoring, notification and reporting. We utilize multiple Tier 1 Internet carriers with multiple fully-lit OCx connections that provide over 12 Gb/s of network capacity. In addition, each data center facility deploys multiple carrieragnostic OCx connections for maximum dependability. LOCATIONS Peak 10 offers customers the advantages of owning their own data center and the benefits of outsourcing to an industry leader. We provide the hardened infrastructure and engineering expertise to keep a company s technology assets local, secure and available 24x7. DATA CENTER SERVICES Security Each Peak 10 facility is engineered with a minimum of five levels of security from biometrics to video surveillance. Uninterruptible Power Each Peak 10 data center is engineered with a redundant, uninterruptible power system and backup generator to deliver seamless power. Redundant HVAC Peak 10 utilizes best-in-class environmental units to control and monitor the temperature and humidity in each data center facility. Fire Suppression Peak 10 data centers utilize fire suppression systems that can be deployed manually or by a sequence of three failures anywhere in a data center zone. Each Peak 10 facility is also fully equipped with smoke and heat detection sensors as well as fire doors and handheld gas-based fire extinguishers. Peak 10 provides a local solution for outsourcing data center services that lowers costs and maximizes internal resources but keeps your valuable information technology assets close to your business. Peak 10 offers a unique value proposition: a secure local data center with 24x7 engineering and support backed by the resources and technical expertise of a geographically diverse company operating data centers in multiple U.S. markets. Managed Colocation Managed colocation is a cost-effective Flexible Options All Peak 10 data centers offer private suites, custom-sized private cages and single or half cabinets. Regulatory Compliance Peak 10 operations and procedures are all SAS70 Type II compliant. solution for companies that own their own hardware and wish to house their servers in one of Peak 10 s secure, state-of-the-art data centers. Our offering provides greater availability, redundancy and scalability than can be attained from internal infrastructure 3
Market and Network Diagram Commitment to Clients Cincinnati Bell Time Warner Telecom Qwest Level3 Cincinnati AT&T Louisville Richmond Raleigh Nashville Charlotte XO Level3 Atlanta Time Warner Telecom Level3 Jacksonville Tampa Level3 A Level3 B Savvis Verizon Time Warner Telecom Level3 Time Warner Telecom Qwest Verizon Time Warner Telecom BH Time Warner Telecom Peak 10 is committed to providing the highest level of infrastructure, service and support to each of the markets and businesses it serves through continuous reinvestment in the world-class facilities and engineering expertise our clients have come to expect. Each SAS70 Type II compliant data center is provisioned to meet or exceed industry standards in all categories including power, environmental, network and security. All engineering support is 24x7x365 and dedicated to providing the most comprehensive service and support in the industry. hosting solutions, enabling you to take advantage of our investments in secure, world-class data centers. and reporting. Metro Ethernet Private Network External Network Future Expansion Peak 10 is built around a core of business and technology leadership that is dedicated to the success of its customers. It is this level of excellence that allows us to provide the enterprise-level services and localized support that today s businesses require. Reliable Bandwidth Peak 10 provides reliable bandwidth to connect your business to the world by utilizing multiple Tier 1 Internet providers. The company connectivity solutions provide customers with scalable and dependable Internet access that includes monitoring, notification Peak 10 s Metro Ethernet solution fulfills a wide range of business requirements from connecting to the public Internet to building a private Wide Area Network (WAN). Metro Ethernet technology increases network capacity and offers a simple, scalable and affordable alternative to traditional technologies such as T1 or frame relay. Jeff Spalding Executive Vice President Peak 10, Inc. 4
MANAGED SERVICES Security Services Microsoft Hosting Peak 10 does more than operate worldclass data centers for colocation and enterprise hosting. The company offers a comprehensive portfolio of managed services that provide scalable, economical and reliable options for effectively managing and supporting business applications and technology infrastructure. Peak 10 can manage all or part of your company s platform based on your unique business requirements. Managed Services Basic Server Installation and Configuration Premium Server Monitoring Patch and Vulnerability Management Managed Anti-Virus DNS Hosting (provided on Peak 10 DNS Servers) Vendor Management Systems Administration Enterprise Hosting Peak 10 s enterprise hosting services combine the hardened infrastructure and Managed Firewall Intrusion Detection and Prevention Service Managed VPN Managed Gateway Content Filtering Traffic Analysis Virus and Spam Eradication Security Fully managed security solutions from Peak 10 enable you to focus on your core business instead of monitoring and responding to network disruptions caused by both internal and external attacks, human error and the demands of regulatory compliance. Disaster Recovery Peak 10 specializes in disaster recovery and business continuity solutions that ensure the availability, security and integrity of critical data and business applications 24x7x365. We offer cold-, warm- and hot-site failover, as well as Disaster Recovery Services Microsoft Windows Operating System Active Directory (including DNS, DHCP, Terminal services, user account move/adds/ changes, etc.) Microsoft Exchange Server 2003 (including mailbox move/ adds/changes, forwarders, distribution lists, etc.) Citrix (user account move/adds/ changes, etc.) Microsoft IIS Web Server (website move/adds/changes, etc.) mobile recovery options. System Administration Peak 10 provides 24x7x365 system administration support (Level I, II, and III). We manage your company s servers through the operating system, allowing you to focus on your business applications. If you require assistance with your applications, Peak 10 can assist on an hourly basis. Virtual Private Lines In certain instances, a connection to an- engineering expertise of a Fortune 100 company with the service level and market commitment of a local business. We offer more options and greater flexibility hosting mission critical technology and business applications. Reduce vulnerability to unexpected events and interruptions. Minimize down time and the impact it has on employees, partners, customers and the bottom line. Reduce the loss of critical data that can impact employee productivity, customer satisfaction and corporate profitability. Ensure compliance with industry or federal laws and regulations. 5
Virtualization Services Peak 10-hosted Virtual Server in a Peak 10-owned, fullyredundant, clustered shared infrastructure. Management of customerprovided VMware host servers and related virtual infrastructure, including VMware OS management and configuration, and patch and vulnerability management. other Peak 10 facility is required to replicate data for regional disaster recovery plans or to load balance applications geographically. In these cases, rather than sending the data out through a public Internet connection, a Virtual Private Line (VPL) can be created which allows this traffic to traverse Peak 10 s private network without affecting Internet bandwidth usage. The VPL solution is ideal for companies looking to replicate data in geographically diverse data centers at a lower cost. Virtualization Peak 10 provides comprehensive virtualization services for businesses looking for high availability (HA) and optimal utilization of their IT systems. Peak 10 s Virtualized Server Hosting offers a robust infrastructure to support virtualized servers as an alternative to a traditional physical server hardware platform lease. As a Peak 10 Hosted Virtual Server customer, you gain portability and availability benefits for your servers through the utilization of VMware Storage Solutions On-site Tape Backup and Restore Disk-based Backup and Restore Offsite Tape Storage Electronic Vaulting Tape Rotation Bare Metal Restore The LendingTree business model is dependent upon products and services that enable us to provide our consumers and business partners with the utmost in reliability, security, and scalability. Peak 10 has offered the best solution to meet our sophisticated technology needs, and their impressive ability to handle peak traffic and hands-on customer support provided us the experience and responsiveness we require to better serve our customers. LendingTree Over the past two years Peak 10 has been a stable and valued business partner that has earned our trust and continued business. They understand the 24 by 7 necessity of our Internet presence and the critical link our Websites play with Pergo s distribution partners, consumers and employees. Pergo Monitoring Services Physical security, environmental controls, uninterruptible power. Alerting you to impending disk space shortages and other disk issues in time to avert application failures. Checking all critical services and optionally restarting those that fail. Checking remote computers and important URL addresses to verify network and Internet availability. Monitoring applications for process failures, excessive resource usage and other problems. Investigating bottlenecks in CPU, disk I/O, memory and provide recommendations for improving performance. Performing regular file and directory checks to recover wasted disk space. Peak 10 is an excellent technology partner and we rely on them to help provide our customers with access to our services around the clock. Peak 10 s unparalleled services, availability, and around-the-clock customer support made them a perfect match for our hosting needs. Electronic Learning Products 6
We partnered with Peak 10 to ensure that our network and business are never at risk of operating in an environment that is unstable or without proper redundancy. Peak 10 was able to provide us with a highly stable and secure data center environment complete with redundancy in power and connectivity Gerdau Ameristeel Peak 10 took the time to understand our business and developed a solution to meet our unique requirements. They are flexible, professional and have the technical depth to be a long-term business and technology partner. Cardinal Logistics Peak 10 is a partner that has earned our trust through their industry expertise and the unwavering dedication of their highly-skilled team. Their unmatched managed IT and data center services have helped us maintain the highavailability and security that our business requires 24x7x365. Rivals.com virtualization. Benefits include hardware independence, real-time server snapshotting, improved implementation time, and high availability clustering. Enterprise Messaging Peak 10 provides a complete family of messaging-related services to meet the needs and challenges of today s businesses. Managed Servers Peak 10 works with your business to manage your critical infrastructure and specific applications according to your unique business requirements and technology needs. Managed Storage Peak 10 provides a wide range of scalable storage solutions that can easily adapt to the changing needs of today s information-based business environment. The company will back up customer data on-site to disk and tape, rotate tapes and manage a customer s backup library, replicate data to alternative sites, or back up remote data online. Outsourcing data storage to Peak 10 can dramatically decrease costs and improve data availability and security. Remote Hands Remote hands support is available 24x7x365. Standard pricing includes up to five instances per month of up to 30 minutes each. Additional instances receive a per-instance charge at the Systems Administration rate. Our Solution Support Center is staffed on-site 24x7x365. Monitoring Peak 10 delivers real-time monitoring, alerting and reporting of critical technology and network infrastructure to allow optimal performance, prevent systems problems and quickly recover from unexpected events. Why Choose Peak 10? Leading Data Center Operator and Managed Services Provider Peak 10 is the independent leading data center operator and managed services provider in the United States delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The company operates world-class data centers in multiple U.S. markets. Redundant Infrastructure That Is Reliable, Scalable and Secure Peak 10 owns and operates high performance data centers that are supported by highly skilled technical personnel 24x7x365. All of Peak 10 s state-of-theart data centers are engineered with multiple levels of security, uninterruptible 7
power, redundant HVAC systems, fire suppression and around-the-clock monitoring and management. Resources of a Large Company, Service Level of a Local Business Peak 10 has the financial stability, geographic diversity and technical strength of a large organization and the service level and market commitment of a local business. Customer Focused Customer service and support is at the very foundation of Peak 10 s business philosophy and corporate mission. The company combines its world-class facilities and complete array of managed services with localized engineering and support to build lasting, mutually beneficial customer relationships. High-Performance Private Network Peak 10 s private network utilizes multiple Tier 1 Internet carriers with a fully meshed backbone consisting of multiple between three and five carrier-agnostic SONET fiber connections for maximum dependability and redundancy. Financially Stable Organization Built for the Long-Term Peak 10 has the industry s strongest balance sheet and income statement and enjoys a solid forecast for long-term growth and continued profitability. This financial stability allows the company to better serve customers and expand operations over time. Marriage of Technology and Talent Leveraging industrial and technological expertise plus collaborative, customer-focused relationships, Peak 10 helps its customers achieve and sustain measurable results. Peak 10 stands ready to put its talented people, proven processes, and world-class data centers to work for your business. Maximum Returns Peak 10 allows companies to lower costs, improve service levels, meet regulatory compliance and increase revenue growth Atlanta, Georgia p] (770) 849-1010 e] atlanta@peak10.com Charlotte, North Carolina p] (704) 264-1010 e] charlotte@peak10.com Cincinnati, Ohio p] (513) 645-2900 e] cincinnati@peak10.com Jacksonville, Florida p] (904) 279-1777 e] jacksonville@peak10.com Louisville, Kentucky p] (502) 315-6015 e] louisville@peak10.com Nashville, Tennessee p] (615) 254-8324 e] nashville@peak10.com Raleigh, North Carolina p] (919) 379-1010 p] (336) 549-9388 (Greensboro Office) e] raleigh@peak10.com Richmond, Virginia p] (804) 644-5109 e] richmond@peak10.com Tampa, Florida p] (813) 675-1010 e] tampa@peak10.com OCx connections that provide reliable connectivity and fast performance. In addition, each data center facility deploys by maximizing internal IT resources and ensuring the security and availability of complex technology infrastructure. Your Local Data Center Operator And Managed Services Provider Corporate Offices 8910 Lenox Point Drive, Suite A Charlotte, North Carolina 28273 p] (866) 4-PEAK10 f] (704) 264-2010 www.peak10.com 8
Local Leadership Peak 10 is an active member of the Atlanta community, providing the highest level of managed hosting services and support for the diverse businesses that make Atlanta a vibrant city. Atlanta We operate state-of-the-art data centers, designed with the needs of today s businesses in mind. Each facility provides redundant power and environmental conditioning, robust telecommunications and multiple levels of physical security. All of our operations are SAS70 Type II certified so we are able to offer our customers help meeting the requirements for regulatory compliance acts such as; Sarbanes-Oxley (SOX), HIPAA, FDA, Gramm-Leach-Bliley (GLBA) and PCI. Peak 10 is a locally driven company, focusing on the needs of the businesses in the communities we serve, including industry leading organizations such as Lending Tree, the Jacksonville Jaguars, and the Fresh Market. We provide local service and support and our expert engineering is available 24x7x365. If you would like more information about how we can help your company, please feel free to contact us. Matt Searfoss Vice President & General Manager Peak 10 Atlanta 9
State-of-the-Art Facilities About Peak 10 Atlanta General Facility Features Cabinets: 19 and 23 Half or Full Available Custom cages AC power 10,000 Square Feet Overhead Cable Management Sub-floor Power Distribution 24x7x365 Customer Access 24x7x365 Network Operations Center (NOC) Environmental Controls Redundant Backup Power Redundant Network Infrastructure Controlled Temperature and Humidity N+1 UPS Systems Multiple Emergency Generators Dual Detection Dry Pipe System Geographic Diversity/Redundancy Via Other Peak 10 Data Centers Internet/Access Options Burstable Bandwidth Diverse Fiber Entry Points: OC-12 Up to OC-192 Internet/Network Access Options: DS-1, DS-3 or OC-X Connectivity Metro Ethernet at 10 Mbps, 100 Mbps to 1Gbps Connectivity ATM, Frame Relay, ISDN (BRI, PRI) Redundant Internet with Multiple Tier-1 Providers Providers: Level3, Time Warner Telecom, AT&T Security Features Biometric Fingerprint Readers Card/PIN Access Combination and Keyed Access to Cabinets and Cages 24x7x365 Monitored Video Surveillance Peak 10 Atlanta provides managed colocation, enterprise hosting, reliable bandwidth and a wide range of managed services including disaster recovery, storage, monitoring, security and data protection. Its world-class Atlanta data center is staffed by skilled engineers and support personnel to ensure the security, integrity and availability of its customers technology infrastructure 24 hours a day, seven days a week. Contact Information 2775 Northwoods Parkway NW Norcross, GA 30071 p] (770) 849-1010 f] (770) 849-1011 www.peak10.com/atlanta By selecting Peak 10, we have enhanced the security and reliability of our Internet operations. Our foundation is built upon security, quality and reliability. We only conduct business with companies like Peak 10, who take these principles as seriously as we do. Jacksonville Jaguars 10
Peak 10 Corporate Offices 8910 Lenox Point Drive, Suite A Charlotte, North Carolina 28273 Toll Free: (866) 4-PEAK10 Fax: (704) 264-2010 Web: www.peak10.com