Hosting With SunGard Higher Education

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1 SUNGARD SUMMIT 2007 sungardsummit.com Hosting With SunGard Higher Education Session #1371 A Community of Learning

2 What are Hosting & Managed IT Services? Providing the data center infrastructure and technology services to see that a customer s critical applications never go down. Examples: Hosting a business critical Intranet or Internet based application Providing Managed IT Services, such as managing a firewall, load balancer, or LAN switches Providing data backup services or managing a SAN infrastructure Managing operating systems or databases for our customer s hosted systems. Manage hosted administrative applications Providing data center services for a production data center

3 Why Consider Application Hosting? Offset risk from natural disasters Gain access to high-end technical skills Sustain business continuity at system level Reduce risk from security breach Reduced technical risk for ERP implementations Need for 24x7x365 operation and availability Liberate existing resources to focus on strategic initiatives Increased competition for critical technical resources Reuse campus data center space Secure single vendor accountability for hosting and operational support Desire for utility-like computing services Protection from campus disruptions, including Pandemic

4 Business Goal SunGard Higher Education Application Hosting offers Institutions with: off-campus, worry-free, data center services with state of the art telecommunications, highly secured, round-the-clock system monitoring, with depth and breadth of skilled support to ensure continuous day-to-day operations of a client s Unified Digital Campus, 24x7x365.

5 SunGard Hosting Team SunGard Higher Education - Prime Providing products and services to Higher Education since 1968 Leading global provider of Unified Digital Campus Solutions Supports more than 1,400 client institutions worldwide Headquartered in Malvern, Pennsylvania Approximately 2,400 employees. SunGard Availability Services - Sub Pioneered the disaster recovery industry in years providing hosting and disaster recovery services Provides services to over 10,000 customers Headquartered in Wayne, Pennsylvania Approximately 2,500 employees.

6 SunGard Team Capabilities Infrastructure Geographically diverse More than 20 locations in North America and Europe More than 3.5 million square feet of data center space 25,000 mile global network Multiple levels of redundancy Services & Expertise Industry leader in products for Higher Education Unified Digital Campus Industry leader in IT services for Higher Education Implementations Application Management Broad IT skills & services Comprehensive portfolio of services

7 SunGard Application Hosting Footprint Portland Minneapolis Marlborough Denver (2) Scottsdale San Diego Phoenix Chicago (2) St. Louis Pittsburgh Nashville Atlanta (2) Philadelphia (2) Raleigh Charlotte New Jersey(2) Austin

8 HOSTING SERVICES AT-A-GLANCE Application Management Services System Management Services Increased Value Managed Security Services Managed Storage Services Monitoring Services Network Services Hosting Infrastructure Services

9 Service Level Agreement Examples Service Secure Server Network Hardware Internet Access Power Notification Transmission Latency Packet Delivery SLA 99.9% 99.99% 99.99% 100% 15 Minutes 75ms 99%

10 Customer Portal - Dashboard

11 The SAS Advantage The data center environment is the foundation of a hosted solution. SAS provides... Physical security Power redundancy and backup Network diversity On-Site technical support A financially solid provider with corporate ties to SGHE

12 Hosting Models Co-Location Application Management Services (AMS) Custom

13 Co-Location Model Description Data center rack space for client s equipment Burstable high-availability Internet connectivity Network devices typically include routers, switches, firewall, load balancer You provide - host servers and disk systems You provide - install / support of operating system, database, and applications Option - backup service Option - shared virtual storage Option - remote hands Option - direct network connectivity Option - SunGard Higher Education Services for system services

14 Co-Location Model Benefits N+1 Redundancy in hosting facility (HVAC, power, fire suppression) N+1 Redundancy in Internet connectivity (multiple routes or ISPs) Support of complex network infrastructure Disaster Recovery independent of campus status Use of your technical support staff Lowest cost Physical and logical security Easy to expand on service options Optimal Timing Purchasing new software license Upgrading to new hardware

15 Application Management Service (AMS) Model Description Data center rack space for client s equipment Burstable high-availability Internet connectivity Network devices - typically include routers, switches, firewall, load balancer SGHE staff - run and support the boxes, operating system, database, and (optionally) the applications Backup Services - included 24x7 Monitoring - included 24x7 Tier 2 help desk - included Host equipment - client or SGHE owned Option - shared virtual storage Option - direct network connectivity

16 Application Management Service (AMS) Model Benefits N+1 Redundancy in hosting facility (HVAC, power, fire suppression) N+1 Redundancy in Internet connectivity (multiple routes or ISPs) Support of complex network infrastructure Disaster Recovery independent of campus status Support from teams of experts on operating systems, database, and applications Higher education product knowledge 24x7 support per SLAs Free up your resources for other projects Turnkey support model Highest accountability Optimal Timing Selection of new hardware and/or software

17 AMS Example Immaculata University Client Profile Locate in Pennsylvania Private 4 yr Over 4,000 students Desired safe environment Desired high availability Needed new skills for new system SGHE Solution Host Banner all modules Host Luminis Setup for original Banner implementation Client owns servers Client licenses software

18 Hosting with SunGard Higher Education Combines SunGard Higher Education s software and services leadership in higher education with the industry leader in high-availability technology infrastructure SunGard Higher Education - the single source for customer satisfaction Proven security and reliability 24x7x365 Service Level Agreements and a commitment to customer value A natural extension of our relationship

19 Thank You! Ed Lawrence, CBCP Senior Director, Market Development SunGard Availability Services (484) Keith Thompson Senior Vice President SunGard Higher Education