`Medicine, Biomedical Sciences, Health and Social Care Sciences Reference FOI2013-2014 126 5 June 2014 Dear Sir, Cranmer Terrace, London, SW17 0RE Switchboard: +44(0)20 8672 9944 www.sgul.ac.uk I write to respond to your recent Freedom of Information request. 6 May 2014.No response received. If already sent please resend. Please acknowledge. Please can you send me the following contract information with regards to the organisation s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support RESPONSE We wrote to you in November 2013 and January 2014. I attach a further copy of these responses. Whilst writing may I advise that if you are not happy with the way in which we have handled your request, you can appeal by writing to the Secretary and Academic Registrar of the institution: Sophie Bowen Secretary and Academic Registrar St George s University of London Cranmer Terrace Tooting London SW17 0RE The Information Commissioner has authority and responsibility under the Freedom of Information Act and you can contact the Information Commissioner s Office by email at (data@dataprotection.gov.uk), or at the following address: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Sheila Durkin, Governance Manager Governance Legal & Assurance Services Telephone 020 8725 4698 Email sdurkin@sgul.ac.uk
For more information see the Information Commissioner s Office Freedom of Information website: http://www.ico.org.uk/what_we_cover/freedom_of_information.aspx May I ask you to direct future FOI requests for SGUL to myself electronically at sdurkin@sgul.ac.uk, or to the generic email address FOI@sgul.ac.uk for the sake of expediency. Please do not hesitate to contact me with any further queries. Yours faithfully, Sheila Durkin Governance Manager 2
`Medicine, Biomedical Sciences, Health and Social Care Sciences Reference FOI2013-2014 055 Cranmer Terrace, London, SW17 0RE Switchboard: +44(0)20 8672 9944 www.sgul.ac.uk 10 December 2013 Dear Sir, I write to respond to your recent Freedom of Information request: REQUEST 11 November 2013.The information that I require relates to a specific telecommunications contract.. If the maintenance for telephone systems is maintained in-house please can you provide me with: 1. Number of Users: 2. Hardware Brand: The primary hardware brand of the organisation s telephone system. 3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager. 4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address. Also if the contract is due to expire please provide me with the likely outcome of the expiring contract. If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract? RESPONSE 1. Number of Users Approx 5500 2. Hardware Brand: The primary hardware brand of the organisation s telephone system. Siemens / Cisco 3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager. None, 4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address. Robert Broadbent, Telecoms Manager, St Georges NHS trust, Also if the contract is due to expire please provide me with the likely outcome of the expiring contract. January 2015 if this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract? BT, Maintel, Siemens, Vodafone Whilst writing may I advise that if you are not happy with the way in which we have handled your request, you can appeal by writing to the Secretary and Academic Registrar of the institution: Sheila Durkin, Governance Manager Governance Legal & Assurance Services Telephone 020 8725 4698 Email sdurkin@sgul.ac.uk
Sophie Bowen Secretary and Academic Registrar St George s University of London Cranmer Terrace Tooting London SW17 0RE The Information Commissioner has authority and responsibility under the Freedom of Information Act and you can contact the Information Commissioner s Office by email at (data@dataprotection.gov.uk), or at the following address: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF For more information see the Information Commissioner s Office Freedom of Information website: http://www.ico.org.uk/what_we_cover/freedom_of_information.aspx May I ask you to direct future FOI requests for SGUL to myself electronically at sdurkin@sgul.ac.uk, or to the generic email address FOI@sgul.ac.uk for the sake of expediency. Please do not hesitate to contact me with any further queries. Yours faithfully, Sheila Durkin Governance Manager 2
`Medicine, Biomedical Sciences, Health and Social Care Sciences Reference FOI2013-2014 076 13 February 2014 Cranmer Terrace, London, SW17 0RE Switchboard: +44(0)20 8672 9944 www.sgul.ac.uk Dear Sir, I write to respond to your recent Freedom of Information request. REQUEST 15 January 2014 What is the direct email address and contact number for Robert Broadbent? Why is the maintenance done in-house at St George's NHS Trust? How does this work? RESPONSE http://www.sgul.ac.uk/courses/undergraduate/clearing-2013/why-st-georges As stated on our website we share our campus with St Georges Healthcare NHS Trust. This arrangement includes our Estates and related facilities. Please be advised that there is no direct number listed on our telephone system for Robert Broadbent at this time (our telecoms engineer). May I suggest that if you need to speak with somebody here you call myself on 020 8725 4698. Should you like to refine your request for information we may be able to assist you further. Whilst writing may I advise that if you are not happy with the way in which we have handled your request, you can appeal by writing to the Secretary and Academic Registrar of the institution: Sophie Bowen Secretary and Academic Registrar St George s University of London Cranmer Terrace Tooting London SW17 0RE The Information Commissioner has authority and responsibility under the Freedom of Information Act and you can contact the Information Commissioner s Office by email at (data@dataprotection.gov.uk), or at the following address: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Sheila Durkin, Governance Manager Governance Legal & Assurance Services Telephone 020 8725 4698 Email sdurkin@sgul.ac.uk
For more information see the Information Commissioner s Office Freedom of Information website: http://www.ico.org.uk/what_we_cover/freedom_of_information.aspx May I ask you to direct future FOI requests for SGUL to myself electronically at sdurkin@sgul.ac.uk, or to the generic email address FOI@sgul.ac.uk for the sake of expediency. Please do not hesitate to contact me with any further queries. Yours faithfully, Sheila Durkin Governance Manager 2