2. If you have received a notification letter, please could you attach a copy to your response? Not Applicable

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1 UNCLASSIFIED Resources Directorate Chris West Executive Director Resources Room 56, 2nd Floor Council House Earl Street Coventry CV1 5RR Our reference: Date: 30 th March 2015 Please contact: Leonie knight Dear Thank you for requesting information about payment by credit card, which the Council received on 09 th February Your request has been considered under the Freedom of Information Act You have requested the following information; 1. At the time of receiving this request, has your payment processing provider written to you to explain Visa s forthcoming changes to debit card transaction processing interchange i.e. the switch from simply a pence per transaction charge to a charge determined as a combination of pence per transaction and a percentage of the value of that transaction? 2. If you have received a notification letter, please could you attach a copy to your response? Not Applicable 3. At the time of receiving this request, have you quantified the additional cost that will arise from the changes to debit card processing costs? 4. If you have quantified the additional costs, what will these be? Not Applicable 5. At the time of receiving this request, have you been notified by your card payment processor about the upcoming reductions to charges for processing face-to-face MasterCard consumer card transactions?

2 6. Has your card payment processor confirmed that they will pass on to you the cost savings for MasterCard face-to-face consumer card transactions? 7. When you receive invoices for card payment processing, which of the following do you verify: a) The total receipts? b) The rate applied to each transaction / card type as against the contract? c) The mathematics e.g. Visa consumer transaction value 50,000 charged at 1.2% = ? d) None of the above? None of the above 8. Who is your current card payment processing provider? Streamline & Global Payments 9. When does your current contract with your card processing provider become due for renewal? 31/03/ Please can you attach a recent statement from your card processing provider. Please see the attached with this letter card charges. Where you will see that some information has been redacted (removed) the Council thus considers that the requested information is caught by the exemption to disclosure contained in Section 40 (2) of the Freedom of Information Act 2000 ("FOI") and the related first condition of Section 40 (3). 11. Have you ever suffered from a data security breach?. 12. At the time of receiving this request, can you confirm that all your systems are fully compliant with PCi DSS (Payment Card Industry Data Security Standard) and that this confirmation is based on the fact that the council has conducted formal assessment as per the PCi DSS protocol? No, we cannot confirm that all of our systems are compliant Please note, under the Re-Use of Public Sector Information 2005 Regulations you are free to use this information for your own use or for the purposes of news reporting. However, any other type of re-use under the Regulations, for example; publication of the information or circulation to the public, will require permission of the copyright owner and may be subject to terms and conditions. For documents where the copyright does not belong to Coventry City Council you will need to apply separately to the copyright holder. If you wish to apply to reuse the information you have requested or have any other issues relating to this request please do not hesitate to contact me. 2

3 If you are unhappy with the outcome or handling of your request you should write to us within 40 working days of the date of this letter: Information Governance Council House, Room 21a Lower Ground Floor Earl Street, Coventry. CV1 5RR If having done that you are still dissatisfied, the Information Commissioner can be contacted at: Information Commissioner s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Yours sincerely Leonie Knight Administration Assistant Enclosures: Card Charges 3

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