How To Find Out What The Telephone System Maintenance Contract Is For The Council

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Helena Carpenter
3 years ago
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1 Reference Number: IAR Response provided under: Freedom of Information Act 2000 Request and Response: Please can you send me the following contract information with regards to the organisation s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support for the Fire and Rescue Service: The Fire and Rescue Service Fire Control telephone system is not managed by BT Cornwall Ltd. BT Cornwall Ltd. do provide telephony services to the rest of the Fire and Rescue Service but these are provided as part of the overall telephony service to the Council and we do not hold specific information relating to the Fire and Rescue Service element. The information below is therefore split into two sections the first section relates to the provision of telephony for the Fire and Rescue Service, excluding Fire Control. The second part relates solely to telephony provision for Fire Control. Telephony Provision for Fire and Rescue Service (excluding Fire Control) 1. Contract Type: Maintenance, Managed, Shared (If so please state orgs) Managed 2. Existing Supplier: If there is more than one supplier please split each contract up individually. The telephone systems are maintained under the managed services contract with BT Cornwall Ltd 3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider Cornwall Council has entered into a ten year Strategic Partnership contract with BT, and our IT services are now provided by BT Cornwall Ltd. This financial year, the annual service charge for ICT is 8.03m. 4. Number of Users The Council as a whole has approximately 8000 extensions 5. Hardware Brand: The primary hardware brand of the organisation s telephone system. Mitel

telephone system is not managed by BT Cornwall Ltd.

2 6. Application(s) running on PBX/VOIP systems: Applications Mitel Contact Centre 7. Telephone System Type: PBX, VOIP, Lync etc VoIP 8. Contract Duration: please include any extension periods Contract Expiry Date: Please provide me with the Contract Review Date: Please provide me with the To be determined 11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. HR & Transactional Document Management ICT Services Telehealth and Telecare 12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full Russell Cosway, head of ICT (BT Cornwall), Ground Floor East Wing, New County hall, Truro, Cornwall, TR1 3AY russell.cosway@btcornwall.com

Contract Description: Please provide me with a brief description of the overall service provided under this contract. HR & Transactional Document Management ICT Services Telehealth and Telecare 12.

3 Telephony provision for Fire and Rescue Service Fire Control 1. Contract Type: Maintenance, Managed, Shared (If so please state orgs) Fire and Rescue Service managed 2. Existing Supplier: If there is more than one supplier please split each contract up individually. BT Global Services 3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider Cornwall Council has entered into a ten year Strategic Partnership contract with BT, and our IT services are now provided by BT Cornwall Ltd. This financial year, the annual service charge for ICT is 8.03m. 4. Number of Users Fire Control has 17 users in total however there are up to 4 on duty at any one time. 5. Hardware Brand: The primary hardware brand of the organisation s telephone system. I2050 Nortel Softphone 6. Application(s) running on PBX/VOIP systems: Applications Call Manager 7 7. Telephone System Type: PBX, VOIP, Lync etc VoIP 8. Contract Duration: please include any extension periods Contract Expiry Date: Please provide me with the

Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider Cornwall Council has entered into a ten year Strategic

4 10. Contract Review Date: Please provide me with the To be determined 11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. Fire Control Mobilising System 12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full The names of members of staff below Head of Service level have been withheld under Section 40 of the Freedom of Information Act 2000 as Cornwall Council considers this personal information. The contact is as follows: - Service Communications Officer fire@cornwall.gov.uk If the maintenance for telephone systems is maintained inhouse please can you provide me with: a. Number of Users b. Hardware Brand c. The primary hardware brand of the organisation s telephone system d. Application(s) running on PBX/VOIP systems: Applications e. Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full No in house maintenance 14. Also if the contract is due to expire please provide me with the likely outcome of the expiring contract If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract? Not a new contract

Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full The names of members of staff below Head of Service level have been withheld

5 Information provided by: Information Services Date of response: 30 th March 2015

How To Find Out What Is On The Telephone Maintenance Contract

How To Find Out What Is On The Telephone Maintenance Contract Freedom of information request and response Subject: 12 Questions on the telephone maintenance contract Request ref: 10897 Date of response: 12/02/2015 Supporting docs: N/A Please note: this response was