symbiant Services Overview technologies Leading the way in flexible billing solutions

symbiant technologies Leading the way in flexible billing solutions Services Overview

Symbiant Technologies is an industry-leading provider of bespoke billing systems and database software. Who we are Symbiant Technologies work within the Telecommunications, Utilities and ISP sectors, both in the UK and across Europe. Symbiant also supply some of the leading service providers in Europe with CRM, Billing, Mediation Provisioning, and ASP interfaces. Our customers range from the smallest of resellers to some of the largest Telecommunications and Utility companies in Europe and over the years our products, knowledge and expertise have helped them achieve leading positions in their markets We believe that quality service is key to developing business relationships, and regardless of business size, as a Symbiant client you will always receive a first class service. We will always: Deliver high quality, cost effective software solutions Support our clients in the growth of their business Respond quickly and efficiently to our clients needs Design and install systems with short implementation times Deliver what we promise, on time and on budget d on budget 1

Complete Billing Solutions At Symbiant we understand that every company has different billing requirements so we offer a range of solutions to suit your organisation. You can choose from a standard system option to cater for mainstream needs or if your company s innovative dynamic strategy requires a more flexible response, take full advantage of our experienced development team and let us tailor a solution to your specific requirements. Margin Boosting Products Maximise your margin by setting up flexible fixed rental products with unit or duration bundles for both mobile and fixed lines. Customer Contact Logging SymBill s built in customer contact log with email feature enables your operation to efficiently manage everything from general queries and internal notes to fault tickets and debt action. SymBill Our flagship product is a smart, efficient, user-friendly billing system with built-in CRM software. Our standard system s features include: Step By Step Billing & Invoice Production SymBill s billing wizard leads you through each stage of your bill run. You maintain complete control, ensuring that your billing is issued how and when you want it. Structured, Real-Time Reporting Monitor fraud, debt and wholesale costs or generate unique reports for individual customers and email them directly from SymBill. Tariff Management Create and easily maintain your standard tariffs and products with no lead times from developers, allowing your business to respond quickly to shifting market requirements. We aim to be a part of your company, not just another supplier. Channel Management and Commission Reporting Take advantage of flexible reporting with one-off payments, profit share schemes, combination reports and residual payment schemes. Security Control access and export levels for each user protecting your customer data. User tracking through system foot printing is an invaluable tool for staff coaching and feedback. 2

Bureau Service As an alternative to our complete Billing Solution, Symbiant can handle all your billing requirements for you, allowing you to concentrate your resources elsewhere. Your data is securely hosted by us and accessible to you through an efficient, user friendly portal. Managed by a friendly and experienced UK-based team, our full bureau service includes: Daily record import Symbiant will download, import and rate your call data records every business morning. Daily exception reporting After import, we output a wide range of reports which monitor call statistics, call and CLI rejections possible fraudulent and debtor activity. Bill creation Symbiant will create your bills as scheduled by you. Your data is run and digitally produced bills are dispatched to you for inspection along with a summary of your end of month profitability. Ongoing Support With a combined experience of over 40 years in the telecoms industry, we can provide guidance and advice to help you grow your business. Disaster Recovery Symbiant s disaster recovery service ensures that your data is safe and secure, regardless of any issues experienced by either you or us. 3 Our highly scalable solutions can be delivered individually to suit specific needs or combined to maximise value to your organisation.

Value-Adding Services SymBill Online This portal allows access to customer data over the web, giving your channel whether dealer or reseller - the ability to manage the end user, relieving operational pressure and giving a more intimate customer experience. You can manage the level of access, allowing as little or as much control as you are comfortable with. Call Monitor Your end user can monitor their traffic throughout the month, view their invoices, query and view calls, lines and services and even set up email alerts that are triggered by their own specified criteria. The pages can be blended with your existing website design, establishing it as an integral part of your set up and not a third party application. Development and Support When you choose one of our products, we make sure it is the right one for your requirements. We appoint a dedicated project manager to deliver your solution and work closely with you from day one. We are experts in the audit, design, testing and implementation of billing services and provide full training and support across all operational levels. Future developments to the system will always be supported to your specification. As a Symbiant client you have the added assurance that if you need help or advice, whether on site or over the phone, you will receive dedicated support. We are proud of our ability to deliver projects quickly and with minimal disruption to your existing infrastructure. We handle all migrations ensuring data integrity. A Symbiant developer will be on site during deployment and until you are satisfied that the system is fit for purpose. We will enhance your business and support its growth, not dictate its limitations. 4

Case Studies Newly established VoIP carrier The Problem This carrier entering the market for the first time needed a system capable of handling CDRs taken from a broadsoft switch along with added support from Symbiant. They also needed to be able to distribute accurate CDRs to resellers within a limited time span of switch collection, without relying on the presence of an operator. The Solution The client received a billing and CDR production system with differential charging ability for on and off net calls, codec type, bandwidth utilisation and breakout. CDRs were scheduled for collection, automatically rated and output with no need for manual intervention. The client was able to manage their customers expectations with CDRs ready for early collection. Their newly established business was able to develop in its chosen direction with prompt turnaround on all development and has established itself among the elite VOIP carriers. Small UK based Reseller The Problem This new reseller required a system that was cost effective and would consequently allow them to be competitive within a challenging market. They needed to be able to run accurate commission payment and clawback reports. Flexible tariff management and easy navigation featured high on the priority list. The Solution The client opted for our Out of Box system. This low cost startup option contains all the necessary components to get resellers off the ground without compromising functionality or competitiveness. Commission payment, DD, AUDDIS and Sage reports are integrated eliminating the need to operate multiple datasets and allowing prompt payment to their channel. The tariff management menu enables rapid deployment of your chosen tariffs, as well as rate manipulation without the need for 3rd party involvement. This gives our clients the freedom to respond to the market as promptly as they like and puts them in control of their business. 5

Contact Us If you value good service and would like more information or a no-obligation demonstration of how you can enhance your business with one of our services, please contact us via the following: Symbiant Technologies Ltd. 10 Upper Bridge Street Canterbury Kent, CT1 2NA T: 01227 455 002 F: 01227 454 367 W: www.symbiant-technologies.com E: enquiries@symbiant-technologies.com 6