The leading compliance and service delivery software in Facilities management

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1 The leading compliance and service delivery software in Facilities management

2 About Innovise Tried and trusted, Innovise is the leading IT partner of choice for hundreds of clients throughout the UK. Culminating in over 20 years of expertise within the Healthcare support services and Facilities Management markets, Innovise are renowned both for their innovative software solutions and their exceptional customer care. Providing products that are best in class and a support service that is second-to-non, Innovise prides itself in enabling organisations of all sizes to work better, faster and more cost effectively through the implementation of ground-breaking technology. Scalable, flexible and extremely user-friendly, Innovise s suite of software solutions, that include the recognised TimeGate, Servicetrac, PASS, crm4fm and Portertrac solutions, harness the power of Microsoft technology to deliver substantial business benefits and measurable ROI. The UK s fastest growing technology business focused on FM There for each step of the process, Innovise are on hand to help organisations to identify objectives and then work with them to develop and implement a software solution to satisfy those goals. Designed specifically for the FM sectors, Innovise s workforce management and compliance management software solutions are tailored to meet the exacting needs of the industry. UK FM Industry: Important Stats The UK is the most mature FM space globally Market size 14billion per annum Employee population 500,000+ Employee population influence 90% of occupied UK property

3 About Servicetrac Servicetrac from Innovise is a simple and effective webbased compliance and task management tool; Auditing, pre audit compliance and task management Suitable for organisations of any size, Servicetrac is a powerful and highly flexible technology providing a real-time solution to manage compliance against day-to-day, regular and irregular activities and periodic tasks. As part of any service providers mobile strategy, hardware such as Smartphones/PDA s, Tablets or NFC phones, Servicetrac is a low cost, easy to use, simple to implement solution for the modern facilities environment. How Servicetrac works Employees go to work and carry out duty in the field Data gets sent in real time, as it happens using mobile networks A flexible solution, Servicetrac is able to reflect any organisational and operational structure, providing a range of optional tools that can be plugged into the solution. The flexible nature of Servicetrac allows organisations to choose the right tool for the job, but provides all the advantages of managing it all on the one platform A truly fit for purpose design Delivering powerful, actionable, real-time management information, Servicetrac saves time, money and provides excellent ROI. It s stored in our data centres in the cloud for you to access Secure data available through internet access PDA Client collects data with or without internet connection, allowing for basements or blackspots and reconnects when a signal is available again. PDA Multiservice = High ROI Servicetrac is Multi-audit - inspect Cleaning, Security, H&S or any other type of service line. Provides organisations with irrefutable proof of presence evidence Real-time data transfer provides timely and accurate performance information Reduced downtime to manage issues Improved client satisfaction Rich evidence of compliance or failure can be captured within the system Servicetrac technology removes the reliance on manual paper-based audits More efficient use of personnel Pre-Audit Compliance The key to a service audit being successful depends on many things, but is fundamentally pinned on operators and employees fully appreciating what needs to be done to provide the service as agreed. Integral to the Audit design, Servicetrac has in-built pre-audit compliance. This takes the form of tasks, checklists, patrolling tools and other similar mechanisms, which allow the FM provider real time visibility of what s going on. It also provides the operator or employee with a series of prompts and reminders to ensure that all tasks are complete. More recent advancement of Servicetrac has developed this functionality into a client provider tool for open book service delivery. Clients can log faults and examine service standards openly with the support services provider, providing for better dialogue and client/supplier relations. Audit Through the Audit element of the Servicetrac system, key performance data can be easily and accurately collected. Instrumental across a wide variety of audit requirements (for example; Food Hygiene, Infection Control, COSHH Inspections, Cleanliness, Security, Estates and Maintenance). Servicetrac can be operated on anything from a simple NFC mobile phone, to Smart phone/pda or Tablet or PC, enabling effective data collection in any environment. Rugged equipment is also compatible. Using a variety of data transfer media, audit information is collected via the tools of the trade, meaning Servicetrac can be interrogated and reported from in real-time by managers. Employee activity and MI for you to view

4 Core Function: Integration Core Function: Helpdesk Task Management is a key element of Servicetrac. Incorporating an integrated Help Desk system, Servicetrac ensures that planned and reactive tasks are managed effectively and professionally. Estates and maintenance Key holding and response Cleaning and Security (or any soft service) task failures Equipping operatives with PDA s or tablets, tasks received by Helpdesk operators can be assigned to teams or individuals in the field immediately. These tasks can then be tracked, managed and completed together with a full audit trail on a real-time basis. Enabling efficient management of multiple tasks, Servicetrac Helpdesk can be utilised in any scenario that requires speed of response to allow quick reaction. Integrating into third party systems, to provide smooth data flows, or as a standalone solution, Servicetrac can report on anything, on any scale. From simple cleaning tasks to the complete management of an alarm response operation, Servicetrac is an indispensable tool. Smooth transfer of information Facilitating the smooth transfer of information, the Servicetrac solution has been designed to easily integrate with a variety of external or internal third party systems. Providing a seamless link between existing and new technology, the flexibility of the Servicetrac software ensures that an organisation can experience maximum business benefits quickly with very little disruption and upheaval. In addition, Servicetrac has a variety of interfaces that can be utilised to exchange data with other systems, import data from third party systems and provide data to external systems including Sharepoint and Business Intelligence tools. Innovise provides a less than traditional CRM system (crm4fm) which integrates with Servicetrac. Encompassing Sales, Marketing and Service functions, crm4fm integration is designed specifically to reflect the requirement of Facilities Management and Security Organisations, crm4fm can significantly enhance task management capabilities. Servicetrac also integrates with the Innovise TimeGate Workforce Management System, thereby providing significant benefits to the customer in terms of implementing and managing the requirements and workforce on large contracts or sites. Benefits: Whether used in isolation or integrated with the complimentary Innovise solution sets or an external third party system, Servicetrac is a dynamic management tool. Flexible Help Desk System can be used within any scenario Can be integrated into third party systems Field based mobile hardware provides effective task management

5 Core Function: Management and Information Reporting Including powerful reporting and alerting capabilities Servicetrac can be tailored to consolidate information or construct management reports in a way that best fits your organisation. Servicetrac s built-in and extensive reporting suite incorporates clear selection criteria to allow management to access the level of detail that they require from the data that has been collected. Whether drilling down to fine detail or appraising a general overview of activity, Servicetrac s flexible reporting function can be altered to suit. Off the shelf or bespoke reporting demands are easily met by the suite of powerful reports within the product or with subtle changes to meet any demand, including dashboards. The ability to export data automatically to external Business Intelligence tools allows performance information gathered via Servicetrac to be integrated with data from other systems to provide overall management reporting. These interfaces can also be used to provide dashboards for immediate views on current performance.

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