thoughtonomy Virtual Workforce for Service Automation
|
|
- Junior Blankenship
- 8 years ago
- Views:
Transcription
1 thoughtonomy Virtual Workforce for Service Automation The Thoughtonomy Virtual Workforce uses software to replicate the interactions of people and technology to automate a wide range of operational and support processes quickly, cost effectively and reliably. Deployed non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration. Automation without compromises.
2 automation the easy way what the experts say... Across the world, many millions of hours of staff in service and support operations are being consumed with activities which could and should be better delivered by automation. By 2017.[automation] will permanently remove head count to drive a 60% reduction in the cost of services Frances Karamouzis, Gartner Predicts, 2014 Automated systems can free staff to do the things that really need them, can improve speed and consistency and significantly reduce costs. transformation through labor automation will be key to innovation for firms with legacy labor processes Tom Young, ISG, 2013 Prepare an automation strategy or expect to get left behind John O Brien, TechMarketView, June foresee offerings around robotics and automation maturing leading to significant cost savings in service delivery Tom Reuner, Ovum, July 2013 But most automation solutions come with challenges which have meant that until now, much of the potential has not been realised. That s because most approaches will require replacement of existing tools, and/or process redesign; will require system integration and extensive customisation; and need staff to be involved in complex change programs as they are implemented. Our belief is that deploying automation should be easy. That s why our technology focuses on automating the way your staff work today. It s not a toolsuite, it s an automation engine designed to fit in to your processes in place of manual activity. No process re-engineering, no tools replacement, no integration, no coding and no big change programs. We ve made it simple to implement, quick to demonstrate value, and flexible enough to work in any environment.
3 The Thoughtonomy Virtual Workforce automates the way an operation works today Consider much of the activity undertaken by support and administrative staff across an organisation - typically they will be engaged in following a structured process based on a given input a request, an event, an incident, a problem or a change. In order to respond to that input, they will typically interact with multiple tools, from and simple spreadsheets to highly customised bespoke management tools through to the networks, systems, databases and applications used both within their own organisation, and those of their customers, partners and suppliers. Our automation engine takes the support and business processes and the system and tools interactions typically performed by humans, turns them into automation procedures and delivers them using our virtual workforce. The virtual workers are trained how to use the systems and applications, procedures are replicated in process workflows, and virtual workers execute them on demand or against a predefined schedule. Virtual Workers will work 24/7. They don t make mistakes. They never have a bad day. They work at machine speeds. And at busy times, in an instant more of them can be called upon to step in and take up the load. They are simple to deploy, easy to manage and quick to deliver value.
4 how the system works Components The automation platform works by using a series of components, like building blocks, which are then connected to form an automation procedure. Application Object components are used to navigate systems and applications effectively, creating an Application Object is like teaching the virtual worker how to use existing systems and applications, to navigate through screens, fields and menus, to read displayed information, and to write data, populate fields and click buttons. Once created, a component can be reused across many different procedures. Processes An Automation Workflow Automation procedures are then created by linking components into a workflow, incorporating choices, decisions, calculations and parameters or data items, which define how to complete a process. Procedures can be built for an end to end process, or as a series of smaller tasks which then have the potential to be linked into a complex business workflow covering a multitude of activities. Virtual Workforce Self Service Portal Once published as live automations, procedures are passed to virtual workers for execution, by the scheduler. This can be at pre-defined times, or triggered by an inbound event such as an , an alert, or a connection to an external system or application. They can also be initiated via the customisable Thoughtonomy portal as shown in the example, or from an existing portal, other system or work queue. The portal is configured as a service catalogue to allow users to initiate common tasks by simply selecting the appropriate action and, if required, completing web forms to provide parameters required by the process.
5 example use cases Using the principles of robotic process automation to create a Virtual Workforce, a wide and diverse range of use cases exist where value can be delivered through the Thoughtonomy platform. Essentially, any process which can be completed through human interaction with technology and a structured decision making process has the potential to be improved through automation. Both internal and external applications and systems, from mainframe to web, thin client to local, can form part of a process. Where tasks and actions have, to some extent, already been automated, the software acts as an enabling technology to link these tasks into an end to end workflow. This section is not intended as an exhaustive catalogue of capability, but serves to highlight some typical and common use cases for the technology. Thoughtonomy staff will be delighted to support the assessment and validation of specific requirements against both functional and business case criteria. 9.1 Customer Services & Support Desk Thoughtonomy can be used to automate many of the common tasks in a service or support desk. These tasks can be initiated directly by a user through a request management system or web portal, via or SMS, or triggered by a service desk agent. All tasks can be recorded in a customer s ticketing or CRM system, replicating the actions of a customer service or service desk agent. Typical tasks include Customer Management. New account creation, change of details, updating of records in CRM systems Service Catalogue. Presenting an online service desk catalogue, using either the Thoughtonomy portal or existing web application, common service interventions can be fully managed and executed online Access Management. Validating identity, unlocking accounts, resetting password credentials across enterprise and bespoke applications of all types User Administration. New account creation, starters and leavers processes across multiple systems and applications Change Management. Recording change requirements, following approval workflows, executing changes across systems Request Management. Managing and executing user requests using customer bespoke processes Problem Management. Managing the escalation of incidents, feeding problem queues, alerting resolver groups, initiating major incident procedures
6 9.2 IT and Infrastructure Support Thoughtonomy can automate a wide variety of manual tasks in IT support, providing either independent automation (end to end process management with no human intervention) or assisted automation (automation of manual tasks with human support either to initiate or approve actions). Typical tasks include; Incident Management. Running diagnostics across multiple technology tiers (including network, server, database, apps and data storage) and aggregating results. Executing standard remediation actions. Provisioning. Triggering and executing integrated server, storage and network provisioning actions across technology tiers, often the domain of differing support teams. Backup Management. Checking backup jobs, validating conditions, running diagnostics, restarting jobs or alerting support staff Patch Management. Managing patching process, checking patch levels, scheduling, triggering, executing using native commands or patching tools and scripts, validating patching outcome. Service Brokerage. Managing brokering interfaces to external providers for services such as cloud, network bandwidth etc. and providing a web-based service catalogue of automated actions. Test Automation. Using virtual agents to carry out application, software and hardware testing through simulated user activity as part of a development or project cycle UAT Automation. Simulating user testing by replicating human users navigating and interacting with applications and systems, measuring and reporting performance metrics Load Testing. Using virtual workers as simulated users to stress and load test by replicating exactly user interactions User experience monitoring. Deploying virtual resources as simulated users to measure and react to performance, latency and usability thresholds Daily Checks. Automating regular manual system and application tests such as ready for trading checks in financial services organisations Synthetic Transactions. Using virtual worker resources to simulate end to end user transactions for monitoring and/or reporting purposes 9.3 Data migration and management By replicating human data entry, the Virtual Workforce can be deployed as agents to transfer, manipulate and migrate application and system data quickly, reliably and with full audit trail.
7 Application Migration. Migration of application data, records and history, as part of an upgrade or migration project. Examples include customer records systems, ticketing tools and CRM systems. Data Rekeying. Simulating user rekeying of data from one system to another where standard system integration approaches are not viable. This includes external (e.g. supplier, competitor or customer) systems and can be deployed as a temporary or permanent fix. Legacy Enablement. Using the virtual workforce to interface disparate and legacy systems, replicating data translation and data rekeying Non-API Integration. Interfacing systems and applications where a full API or coded integration is impossible or unviable Customer & Supplier System Integration. Providing an electronic interface to customer and/or supplier systems where a system to system interface is challenging or not possible 9.4 Connecting process islands It is not uncommon for business processes to span multiple teams or departments within an organisation or beyond. In some cases key tasks within those processes may have been automated using other methods. The Virtual Workforce can be used to connect these process islands into a fully automated end-to-end workflow Connecting Automation Islands. Using the software to manage the triggering and interaction between other automations and combinations of tools and scripts Script Management. Migration of existing scripts and coded sequences into the Thoughtonomy tool to provide security, version control, auditability and consistency while retaining existing development Automation Beachhead. Exploiting the ease and speed of automation through robotics to validate the suitability of processes for automation, test and prove business cases etc. before transformation activity is undertaken 9.5 Back office administration and reporting Using the Virtual Workforce, Thoughtonomy can be deployed across any rules-based manual process where humans are interacting with applications and systems. Examples include Business Service Centre. Processes for Internal user or customer support desks for customer support, technical support and help desk activity. Human Resources. Automation of activities such as payroll and absence management, starter and leaver processes, and employee data management.
8 Finance & Accounting. Automation of accounts payable, accounts receivable, order management, invoicing, collections and reporting processes Procurement. Request management, approval and sign-off, supplier management, invoice reconciliation and asset management processes Supply Chain. Including automation of demand management, supplier and supply management, management of transportation and inventory processes Customer Experience Management. Processes including customer support, technical support, billing and account management and customer loyalty programs Reporting. Processes for the generation of regular reports, which require data extraction from multiple sources and manipulation into a report output 9.6 Digital and online initiatives Using a web based portal or digital form linked to the robotic automation of existing applications and processes to provide a very rapid digitisation of offerings and solutions. Examples include Self Service. Providing customer self-service of processes with an integrated web based portal or service catalogue, linked to process execution via existing systems with online presentation of results. Digital by Default. Linking web front forms to legacy backend systems and processes to offer a digital representation of existing applications rapidly to meet government objectives, but without the need for backend application redevelopment. Consumer Channel Shift. Replacing high volume consumer phone, and mail based requests with real time automated execution via an online presence to reduce cost and improve customer experience.
9 Technology and delivery models see results rapidly Thoughtonomy have created a unique integrated and flexible automation platform, combining our own development with industry leading and innovative architecture components. Our technology partnerships include leading providers such as Microsoft, Blue Prism, Biomni, IBM, Celaton, and Nuance. The solution is delivered from a scalable and secure cloud based Software as a Service (SaaS) environment to over 140 countries from 17 locations worldwide. For specific requirements the platform can optionally be deployed onto a dedicated on-premise architecture. Commercial models Thoughtonomy offer a variety of innovative commercial models to ensure a complete fit to business requirements. These include; Virtual Workers as a Service o Provision of a defined number of virtual workers Virtual Workforce as a Service o A scalable on-demand virtual workforce with capacity available on a ramp-up or dynamic basis Work as a Service o An activity based commercial model related to volume of automated executions completed Self-service automation platform The system has been designed to make it as easy as possible to create automation processes without the need for development skills. Our aim is to help clients to become selfsufficient, and training and support is offered to ensure they can be as effective as possible, as quickly as possible. Building and creating automation components and workflows is the virtual equivalent of educating a new employee. Following standard procedures, automation components are created, linked within a process, and then tested before live release.
10 If you are interested in exploiting the power of automation, without having to make any of the usual compromises, contact us at Global Head Office Thoughtonomy Ltd International House 1 St Katharine s Way London E1W 1UN England
GSX for Exchange. When End User performance... Matters! GSX Solutions 2015
GSX for Exchange When End User performance...... Matters! 1 About GSX Solutions Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 6 millions mailboxes monitored
More informationGSX Monitor & Analyzer When end-users performance Matters! GSX Solutions 2014
GSX Monitor & Analyzer When end-users performance Matters! GSX Solutions 2014 1 About GSX Solutions! Founded 1996, Headquartered in Switzerland! Offices in USA, UK, France, Switzerland, China! Indirect
More informationWhite Paper: Transforming Field Service: how can new technology combat your field service issues?
White Paper: Transforming Field Service: how can new technology combat your field service issues? Although field service management technology has moved on leaps and bounds over the last 10 years the reality
More informationService Desk as a Service
Service Desk on Command A Steria Cloud Services Offering Service Name Service Desk on Command Service Desk as a Service Type of Service: IaaS PaaS SaaS Specialist Services Deployment Model: Public Private
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationUbertas Cloud Services: Service Definition
Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud
More informationHow To Create A Help Desk For A System Center System Manager
System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and
More informationIntroduction to Customer Relationship Management (CRM) Systems
Introduction to Customer Relationship Management (CRM) Systems CRM systems give organisations the technology and business processes to easily identify, acquire and retain profitable clients. CRM applications
More information1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management
1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks
More informationEnterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.
ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid
More informationKaseya IT Automation Framework
Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation
More information24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
More informationVistara Lifecycle Management
Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid
More informationAccenture Cloud Enterprise Services
BMC User Forum 2011 Accenture Cloud Enterprise Services Martin Jureit, Accenture GmbH Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Agenda Accenture Cloud Enterprise
More informationOrganise Your Business
Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small
More informationIT Automation: Evaluate Job Scheduling and Run Book Automation Solutions
IT Automation: Evaluate Job Scheduling and Run Book Automation Solutions What You Will Learn Businesses increasingly use IT automation tools to meet the challenge of managing their data centers. This document
More informationMOVING TO THE NEXT-GENERATION MEDICAL INFORMATION CALL CENTER
MOVING TO THE NEXT-GENERATION MEDICAL INFORMATION CALL CENTER Pharma companies are improving personalized relationships across more channels while cutting cost, complexity, and risk Increased competition
More informationWhite paper: Unlocking the potential of load testing to maximise ROI and reduce risk.
White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. Executive Summary Load testing can be used in a range of business scenarios to deliver numerous benefits. At its core,
More informationMicrosoft Private Cloud
Microsoft Private Cloud Lorenz Wolf, Solution Specialist Datacenter, Microsoft SoftwareOne @ Au Premier Zürich - 22.03.2011 What is PRIVATE CLOUD Private Public Public Cloud Private Cloud shared resources.
More informationWhite Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.
White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed
More informationNEXT GENERATION ARCHIVE MIGRATION TOOLS
NEXT GENERATION ARCHIVE MIGRATION TOOLS Cloud Ready, Scalable, & Highly Customizable - Migrate 6.0 Ensures Faster & Smarter Migrations EXECUTIVE SUMMARY Data migrations and the products used to perform
More informationQuick Start Guide. 1 Copyright 2014 Samanage www.samanage.com
Quick Start Guide 1 Copyright 2014 Samanage www.samanage.com Table of Contents Introduction 3 Organization 4-6 Users 7-9 Asset Deployment 10 Self-Service Portal 11-13 Service Desk 14-16 Email Settings
More informationVALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud
VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge
More informationFor more information about UC4 products please visit www.uc4.com. Automation Within, Around, and Beyond Oracle E-Business Suite
For more information about UC4 products please visit www.uc4.com Automation Within, Around, and Beyond Oracle E-Business Suite Content Executive Summary...3 Opportunities for Enhancement: Automation Within,
More informationThe Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing
Your Platform of Choice The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Mark Cravotta EVP Sales and Service SingleHop LLC Talk About Confusing? Where do I start?
More informationPeopleSoft Component Global Price List July 16, 2015 Software Investment Guide
Prices in USA (Dollar) PeopleSoft Component Global Price List July 16, 2015 Software Investment Guide only. Subject to change without notice. 1 of 10 PeopleSoft Component Global Price List Prices in USA
More informationMoving beyond Virtualization as you make your Cloud journey. David Angradi
Moving beyond Virtualization as you make your Cloud journey David Angradi Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network
More informationMicrosoft Windows Intune: Cloud-based solution
Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows
More informationOpen Source Sales Force Automation (SFA) in the Cloud SaaS
Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi
More informationTop 10 Reasons to Automate your IT Run Books
Top 10 Reasons to Automate your IT Run Books DS12 Top 10 Reasons to Automate Your IT Run Books Run Book Automation is an emerging technology space that is being adopted by many of the largest, most sophisticated
More informationAvailability Digest. www.availabilitydigest.com. HP CloudSystem February 2012
the Availability Digest HP CloudSystem February 2012 The cloud is today s technical darling. By moving applications to the cloud, organizations can eliminate capital expenditures, reduce operating costs,
More informationTrack-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution
The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save
More informationOracle Cloud Been there, Done that!
Oracle Cloud Been there, Done that! What we have heard today Can we upgrade from 11i or R12 to Fusion? (sure lets call it Cloud) Oracle Cloud has many flavors Fusion (ERP, HCM etc), licensing (SaaS model),
More informationCompetitive Comparison Between Microsoft and VMware Cloud Computing Solutions
Competitive Comparison Between Microsoft and VMware Cloud Computing Solutions Introduction As organizations evaluate how cloud computing can help them improve business agility, reduce management complexity
More informationPublished April 2010. Executive Summary
Effective Incident, Problem, and Change Management Integrating People, Process, and Technology in the Datacenter Published April 2010 Executive Summary Information technology (IT) organizations today must
More informationHow to Select the Right Remote Support Tool
How to Select the Right Remote Support Tool A practical guide for the professional help desk. Executive Summary A transformation of the workforce has altered end user expectations and business needs, driving
More informationQuick Start Guide. Version R9. English
Mobile Device Management Quick Start Guide Version R9 English February 25, 2015 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept
More informationHosted CRM Software Benefits and Advantages
Hosted CRM Software Benefits and Advantages S O F T W A R E D E V E L O P E R S - S Y S T E M S F O R C L I E N T M A N A G E M E N T As the popularity and adoption rate of hosted CRM software is on the
More informationBuild Your Managed Services Business with ScienceLogic
White Paper Build Your Managed Services Business with ScienceLogic Sharpen Your Competitive Edge with Revenue-Driving Services 1 As a managed service provider (MSP), you realize that both the opportunities
More informationAudit Management. service definition document
Audit Management service definition document Contents Introduction... 3 Service Description... 3 Features and Benefits... 4 Architecture... 5 Service Delivery... 6 Service Provisioning Time... 7 Service
More informationVividApps Limited Service Definition Document
VividApps Limited Service Definition Document Page 1 of 10 Overview Reap the Benefits of multiple services from a single application, keeping you proactively connected with your clients. Assurity is a
More informationIT Service Management tools - Acquisition and implementation
IT Service Management tools - and implementation Christian F. Nissen, CFN People A/S ITIL and PRINCE2 are Registered Trade Marks of Axelos in the United Kingdom and other countries COBIT is a registered
More informationKEY BENEFITS OF CONTACT CENTER AUTOMATION
VIRTUAL CONTACT CENTERS DRIVE COST REDUCTIONS, STRATEGIC FLEXIBILITY An ever-present requirement to cut the costs and complexity of disparate telephony platforms, combined with a desire to meld integrated
More informationRESEARCH NOTE NETSUITE S IMPACT ON E-COMMERCE COMPANIES
Document L17 RESEARCH NOTE NETSUITE S IMPACT ON E-COMMERCE COMPANIES THE BOTTOM LINE Nucleus Research analyzed the activities of online retailers using NetSuite to assess the impact of the software on
More informationParallels The best of both worlds
Parallels The best of both worlds Research shows that Mac sales are up 10% year on year while competitors are down -1%. As businesses adopt Mac OS X at an ever-growing rate, legacy software and infrastructure
More informationCustomer Engagement CRM
Customer Engagement CRM Rapid, Smarter, Personalised Customer Service Customer Engagement CRM Unified Agent Desktop Dialling and Campaign Management Knowledge Base Digital Self-Service Reporting and Analytics
More informationFor over 25 years, OpenText Cloud Fax Services has. OpenText Cloud Fax Services. The Market Leader in Cloud Fax Technology
OpenText Cloud Fax Services The Market Leader in Cloud Fax Technology For over 25 years, OpenText Cloud Fax Services has helped many companies go paperless with solutions that integrate with both email
More informationExpert Reference Series of White Papers. Microsoft Service Manager Simplified
Expert Reference Series of White Papers Microsoft Service Manager Simplified info@globalknowledge.net www.globalknowledge.net Microsoft Service Manager Simplified Randy Muller, MCT, MCT Regional Lead,
More informationHow To Get A Cloud Platform To Work For A Company
GROUP ENTERPRISE PPT Templates Refresh A practical approach to Cloud adoption Tan Teck Sun, Snr Consultant Name 13 November 2013 date Disclaimer: This material that follows is a presentation of general
More informationAccounts Payable. How to Cut Costs and Improve Invoice Processing Efficiency
Accounts Payable How to Cut Costs and Improve Invoice Processing Efficiency Contents 3 4 Introduction The Challenges of Invoices 5 The Goals of Invoice Automation 6-7 The Key Elements of Invoice Automation
More informationOperationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment
Microsoft IT Systems Strategy DATACENTER APPLICATIONS Process-Led, Model-Driven Unified and Virtualized USER-CENTRICITY ServiceEnabled Basic Standardize d Rationalized Dynamic Cost center Efficient cost
More informationMinimizing ITSM cost of entry: HP Service Anywhere
Minimizing ITSM cost of entry: HP Service Anywhere Simple. Scalable. SaaS. Ioannis Mangos Senior Business Consutant HP Software Greece & Cyprus Fundamental question: On-Premise or SaaS Key factors affecting
More informationIBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016. Integration Guide IBM
IBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016 Integration Guide IBM Note Before using this information and the product it supports, read the information
More informationOptimize workloads to achieve success with cloud and big data
IBM Software Thought Leadership White Paper December 2012 Optimize workloads to achieve success with cloud and big data Intelligent, integrated, cloud-enabled workload automation can improve agility and
More informationSimplify and Automate IT
Simplify and Automate IT Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR
More informationDell One Identity Manager Scalability and Performance
Dell One Identity Manager Scalability and Performance Scale up and out to ensure simple, effective governance for users. Abstract For years, organizations have had to be able to support user communities
More informationSystem Center 2012 Suite SYSTEM CENTER 2012 SUITE. BSD BİLGİSAYAR Adana
2013 System Center 2012 Suite SYSTEM CENTER 2012 SUITE BSD BİLGİSAYAR Adana Configure and manage apps, services, computers, and VMs... 1 Operations Manager... 3 Configuration Manager... 4 Endpoint Protection...
More informationBusiness white paper. Top ten reasons to automate your IT processes
Business white paper Top ten reasons to automate your IT processes Table of contents 4 Data center management trends and tools 4 Today s challenge 4 What is next? 5 Automating the remediation of incidents
More informationData Integration Checklist
The need for data integration tools exists in every company, small to large. Whether it is extracting data that exists in spreadsheets, packaged applications, databases, sensor networks or social media
More informationIf you would like more detailed information about Caspian CRM products and services, or would like an on-line or personal demonstration, please
If you would like more detailed information about Caspian CRM products and services, or would like an on-line or personal demonstration, please contact us on info@caspiansoftware.com or just call us on
More informationCisco Process Orchestrator Adapter for Cisco UCS Manager: Automate Enterprise IT Workflows
Solution Overview Cisco Process Orchestrator Adapter for Cisco UCS Manager: Automate Enterprise IT Workflows Cisco Unified Computing System and Cisco UCS Manager The Cisco Unified Computing System (UCS)
More informationPAAS Public Sector Managed Services
Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents
More informationVodafone Private Cloud
Vodafone Co-location Secure, resilient, energy efficient space for your IT equipment in our data centres Vodafone Private Cloud Reduce your infrastructure costs and be more flexible, secure and in control,
More informationICT Category Sub Category Description Architecture and Design
A A01 Architecture and Design Architecture and Design Enterprise & Business Architecture A02 Architecture and Design Information Architecture A03 Architecture and Design Solution Architecture B Benchmarking
More informationEMPOWERING THE DYNAMIC WORKPLACE
EMPOWERING THE DYNAMIC WORKPLACE Matrix42 has been positioned in the visionary quadrant of the Gartner Magic Quadrant as the only vendor that enables organizations to manage physical, virtual and mobile
More informationBEST PRACTICES IN AP AUTOMATION
MINUTE READ TIME WHITE PAPER ACCOUNTS PAYABLE BEST PRACTICES IN AP AUTOMATION Consolidating Workflow Outside ERP Systems www.esker.com BEST PRACTICES IN AP AUTOMATION Consolidating Workflow Outside ERP
More informationSharePoint Administrator
SharePoint Administrator Location: [Asia & Pacific] [Malaysia] [Petaling Jaya] Category: Information Technology Job Type: Fixed term, Full-time PURPOSE OF POSITION: SharePoint Administrators are responsible
More informationAccenture Cloud Platform Unlocks Agility and Control
Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.
More informationTHOUGHT LEADERSHIP PAPER
THOUGHT LEADERSHIP PAPER How to achieve competitive advantage with an enterprise mobile app In today s competitive business climate the pressure is on to make efficiency savings and improvements in customer
More informationOracle Real Time Decisions
A Product Review James Taylor CEO CONTENTS Introducing Decision Management Systems Oracle Real Time Decisions Product Architecture Key Features Availability Conclusion Oracle Real Time Decisions (RTD)
More informationThe benefits of web-based CRM
The benefits of web-based CRM WHITE PAPER Workbooks Online 400 Thames Valley Park Drive Reading Berkshire RG6 1PT 0118 3030 100 www.workbooks.com 1 What is web-based CRM? Web-based CRM is a software solution
More informationService Release Notes 8.2
Service Release Notes 8.2 Version 8.2.0.1.1097 Mobile Service Manager Legal Notice This document, as well as all accompanying documents for this product, is published by Good Technology Corporation ( Good
More informationQuestions to address while reviewing CRM software
Questions to address while reviewing CRM software Conducting a CRM needs assessment doesn t have to be hard or intimidating. Sage Software has put together the top 10 (plus one) list of things you ll want
More informationSafe Tempest integrated labour supply solutions
Safe Tempest integrated labour supply solutions safe adj. free from risk: secure: sound: certain: sure: reliable tempest n. a violent commotion or change Safe Company Safe has worked hard to earn its position
More informationBMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER
BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER Table of Contents Executive Summary............................................... 1 New Functionality...............................................
More informationSecond CRM CRM Solution for Mid size Companies
Second CRM CRM Solution for Mid size Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation
More informationNetwork Computing Architects Inc. (NCA) Network Operations Center (NOC) Services
Network Computing Architects Inc. (NCA), provides outsourced IT services by monitoring and managing clients computing assets. Included Services: For all systems covered under NOC Support, the following
More informationNetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service
Service at a Glance The NetAid service focus goes beyond mere monitoring of network infrastructure to preventative maintenance and proactive intervention. This could be a solution for IT managers who want
More informationKASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved.
KASEYA CLOUD SOLUTION CATALOG 2016 Q1 UPDATED & EFFECTIVE AS OF: February 1, 2016 Kaseya Catalog - 1 - Overview of the Kaseya Cloud Subscription Solutions The Kaseya Cloud solutions are designed to meet
More informationBRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper
BRIDGE the gaps between IT, cloud service providers, and the business. IT service management for the cloud Business white paper Executive summary Today, with more and more cloud services materializing,
More informationMarval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
More informationKSS Call Recorder KSS Call Manager KSS Call Control
www.kelmar-software.com Product Range KSS Call Recorder KSS Call Manager KSS Call Control Kelmar Software Solutions, Genesys Court, Denton Drive, Northwich, Cheshire CW9 7LU W: www.kelmar-software.com
More informationIntegration Maturity Model Capability #5: Infrastructure and Operations
Integration Maturity Model Capability #5: Infrastructure and Operations How improving integration supplies greater agility, cost savings, and revenue opportunity TAKE THE INTEGRATION MATURITY SELFASSESSMENT
More informationKenandy TM Cloud ERP White Paper. Kenandy Cloud ERP Overview
White Paper Kenandy Cloud ERP Overview Kenandy TM Cloud ERP Key Benefits Easy to use Global Social Mobile Real-time visibility Fast deployment Users can tailor Add fields Change workflows Create reports
More informationMobile Device Management
Vodafone Global Enterprise Mobile Device Management Technical paper Vodafone Global Enterprise Introduction Managing for the future Secure control over your mobile data, devices and applications. The multi-national
More informationIT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS
IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time
More informationWhen your users take devices outside the corporate environment, these web security policies and defenses within your network no longer work.
Deployment Guide Revision C McAfee Web Protection Hybrid Introduction Web Protection provides the licenses and software for you to deploy Web Gateway, SaaS Web Protection, or a hybrid deployment using
More informationIBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support.
IBM Global Services September 2003 Reducing IT support costs through automated electronic end-user support. Reducing IT support costs through automated electronic end-user support. Page 2 Contents 2 Introduction
More informationCitrix Online, div. of Citrix Systems Inc. GoToAssist TM. Product Category: Knowledge Management/eSupport Validation Date: 2/22/2005
, div. of Citrix Systems Inc. GoToAssist TM Product Category: Knowledge Management/eSupport Validation Date: 2/22/2005 Product Abstract GoToAssist enables businesses to securely interact in real time with
More informationWhitepaper. The ABC of Private Clouds. A viable option or another cloud gimmick?
Whitepaper The ABC of Private Clouds A viable option or another cloud gimmick? Although many organizations have adopted the cloud and are reaping the benefits of a cloud computing platform, there are still
More informationFTP-Stream Data Sheet
FTP-Stream Data Sheet Problem FTP-Stream solves four demanding business challenges: Global distribution of files any size. File transfer to / from China which is notoriously challenging. Document control
More informationGuardian365. Managed IT Support Services Suite
Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service
More informationWelcome Guide for MP-1 Token for Microsoft Windows
Welcome Guide for MP-1 Token for Microsoft Windows Protecting Your On-line Identity Authentication Service Delivery Made EASY Copyright 2012 SafeNet, Inc. All rights reserved. All attempts have been made
More informationCLOUD ARCHITECTURE DIAGRAMS AND DEFINITIONS
CLOUD ARCHITECTURE DIAGRAMS AND DEFINITIONS April 2014 Cloud Conceptual Reference Model The ease of use a Cloud Consumer experiences results from a complex, behind-the-scenes, orchestration of interchangeable,
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationSoftware as a Service (SaaS) Online HR
Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore
More informationConsumer Goods. itouch Vision s CRM for
itouch Vision s CRM for Consumer Goods This document gives an overview of itouch Vision s Cloud CRM for consumer goods and discusses the different features and functionality. For further information, about
More informationWhite Pages Managed Service Solution Rapid Global Directory Implementation. White Paper
White Pages Managed Service Solution Rapid Global Directory Implementation White Paper December 2014 Author: Tom Eggleston Version: 1.0 Status: FINAL Reference: DA-WP01 Creation Date: 03/12/14 Revision
More informationROBOTICS PROCESS AUTOMATION
ROBOTICS PROCESS AUTOMATION USHERING INNOVATION, COST SAVINGS 1 ROBOTICS PROCESS AUTOMATION TRANSFORMING CHALLENGES INTO OPPORTUNITIES Amidst continuous pressure from internal stakeholders to bring down
More informationProduct Overview & Quick Start Guide
Product Overview & Quick Start Guide Table of Contents Sage CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Sage CloudCall - Administration Guide 3 Installation
More information