GRAHAM FACILITIES MANAGEMENT DEFINING, DEVELOPING, DELIVERING.
CONTENTS GRAHAM GROUP GRAHAM Group GRAHAM Facilities Management Delivery Solutions Hard FM Services Soft FM Services Environmental Services Our Approach Our People Our Sectors 3 4 5 6 8 10 12 16 17 The GRAHAM Group is a privately owned company operating in the asset management, construction and project investment sectors. WITH A PROUD HERITAGE WHERE TRADITIONAL SKILLS AND VALUES ARE FUSED WITH PROFESSIONAL MANAGEMENT, THE GRAHAM GROUP HAS GROWN TO HAVE A MULTI-MILLION POUND TURNOVER AND EMPLOYING OVER 1000 PEOPLE, WHILST STILL MAINTAINING THE CORE VALUES THAT ACT AS THE FOUNDATIONS ON WHICH THE COMPANY HAS BEEN BUILT. OUR AIM IS TO INTEGRATE OUR PEOPLE INTO THE BUSINESS CULTURE OF OUR CUSTOMERS SO THAT OUR SERVICES REMAIN FOCUSED AND ADAPTABLE TO CHANGE, WHILE OFFERING OUR PEOPLE THE OPPORTUNITY TO EXCEL AND PROGRESS. Contact Us 18 2 & 3
GRAHAM FACILITIES MANAGEMENT DELIVERY SOLUTIONS GRAHAM FM BRING TECHNICAL AND COMMERCIAL EXPERTISE FUSED WITH INNOVATION AND A CAN DO ATTITUDE WHICH GENERATES REAL VALUE FOR OUR CLIENTS BY REDUCING COSTS WHILST IMPROVING SERVICE AND ASSET PERFORMANCE. We have a proven track record in the successful delivery of asset management and maintenance solutions across the UK and Ireland ranging from single site to complex geographically dispersed multi site operations. Our clients are provided with a comprehensive solution for all maintenance and facilities service requirements, supported by a 24/7/365 helpdesk service ensuring a continued and reliable response at all times. Our service offering is tailored to match the needs of our clients ranging from ensuring basic statutory compliance to delivering cutting edge multi service innovation. DRAWING UPON OUR DIRECTLY EMPLOYED FABRIC, ELECTRICAL, MECHANICAL, ENVIRONMENTAL AND SOFT SERVICE TEAMS, WE FOCUS ON SELF DELIVERY. We promote cross discipline multi skilling throughout our teams providing a fast and effective response and high first fix rates. Our maintenance teams are based throughout the UK and Ireland, operating from regional offices supplemented by a network of local, quality assured supply chain partners. Across our operations, matters of Safety, Health, the Environment and Quality (SHEQ) are of paramount importance. We have in place an accredited Integrated Management system founded on the principles of Quality (ISO 9001), Environment (ISO 14001) and Health and Safety (OHSAS 18001), which governs our ongoing operations together with senior management commitment to ensure that these standards are maintained throughout. 4 & 5
HARD FM BUILDING FABRIC MAINTENANCE & INSTALLATIONS We provide a wide range of fabric maintenance services ranging from standard handyman tasks such as installing shelves and notice boards, repairing door closers and touching up paintwork to more specialised fabric related tasks including roofing, carpet fitting, painting and decorating and joinery works. DRAWING UPON THE RESOURCES OF THE GRAHAM FM BUILDING MAINTENANCE AND INSTALLATIONS TEAMS, WE CAN DIRECTLY DELIVER BUILDING AND REFURBISHMENT PROJECTS OF VARYING SCALE AND COMPLEXITY. MECHANICAL & ELECTRICAL We support all technical aspects of facilities, through a combination of planned, reactive and/or life cycle maintenance for all mechanical and electrical services including specialist systems. All mechanical and electrical activities undertaken comply with current Statutory and Health & Safety legislation. We undertake reactive maintenance works for all services including 24-hour emergency call outs using our highly experienced, directly employed teams. The services we provide include: Mechanical Services: Gas and oil fired boiler maintenance, maintenance of air conditioning and air handling units, management of BMS systems, LEV maintenance and testing and minor works installations. Electrical Services: Emergency lighting testing and maintenance, periodic electrical inspection, reactive electrical maintenance and repair services, thermal imaging, voltage optimisation and minor works installations. 6 & 7
SOFT FM REACTIVE RESPONSE We provide an effective reactive response to all service requests, drawing upon both dedicated on-site facilities and maintenance teams and mobile maintenance teams, located throughout the UK and Ireland. LANDSCAPE & GROUNDS MAINTENANCE We offer a fully comprehensive service covering all aspects of grounds maintenance and landscaping, including maintenance of sports grounds and associated engineering services. SECURITY SERVICES The security services we provide include all aspects of manned and electronic solutions. With manned security we provide a full time guarding service, mobile patrols and key holding services. With respect to electronic systems, we install and maintain CCTV, access control, intruder and perimeter alarms of all types. We also manage and operate control rooms and the entire system infrastructure. FRONT OF HOUSE SERVICES The front of house services we provide include telephony, reception, porterage, 24/7/365 helpdesk, mail room, offsite storage (archiving and retrieval) and reprographics. CATERING SERVICES Our catering service ranges from the provision of a full on-site restaurant facility through to refreshments for meeting and conference rooms and provision of a sandwich/beverage service. We also organise catering for special functions to suit client s bespoke requirements. Our vending support includes providing all types of machines for hot and cold drinks and snacks. CLEANING & JANITORIAL SERVICES We provide comprehensive solutions to all cleaning needs, from daily office cleaning to specialist cleaning services such as ventilation hygiene services including supply and extract cleaning and disinfection to HVCA s Guide to Good Practice, TR19. Our janitorial teams frequently provide the first line of response that deals with day to day issues onsite, and fulfil many valuable duties across operations, including porterage, opening/closing procedures, reactive cleaning/repair, furniture moves and set up, escorting supply chain partners, asset management, litter picking amongst others. 8 & 9
ENVIRONMENTAL SERVICES We provide a wide range of occupational health and safety services, designed to enable our clients to comply with their statutory obligations, through our dedicated Environmental Services division, drawing upon our dedicated team of environmental surveyors and technicians. WATER HYGIENE A total water hygiene, legionella consultancy and risk management service. AIR QUALITY A wide range of air quality services ranging from the inspection, testing and assessment of indoor air quality to local exhaust ventilation testing, maintenance and ventilation hygiene services. FIRE RISK MANAGEMENT The provision of fire risk assessment and consultancy services. ASBESTOS MANAGEMENT Provision of asbestos risk management, consultancy services including surveys and removal. ENERGY MANAGEMENT A total energy management and consultancy service. 10 & 11
OUR APPROACH WE LISTEN TO OUR CLIENTS, CAREFULLY CONSIDERING THEIR INDIVIDUAL REQUIREMENTS, ASSESSING ASSET REGISTERS, ASSET CONDITIONS, ANALYSING MAINTENANCE TRENDS & PATTERNS, DRAWING UPON YEARS OF EXPERIENCE & IN-HOUSE EXPERTISE TO FULLY UNDERSTAND THEIR NEEDS. We know each property is different, and this is reflected throughout our approach and through the innovative methodologies upon which we base our service. In doing so, we: Define Exactly the scope of services required for each bespoke project Develop Innovative & flexible solutions within a partnership ethos Deliver To exacting standards LIFE CYCLE MAINTENANCE We possess extensive experience gained from our long term operational projects which cover a broad range of market sectors. From this we have learned how to effectively and efficiently maintain assets to ensure maximised asset life at minimum cost, knowledge which is passed to our clients through comprehensive proactive maintenance methodologies. REACTIVE RESPONSE We provide an effective reactive response to all service requests, drawing upon both dedicated on-site facilities and maintenance teams and mobile maintenance teams, located throughout the UK and Ireland. ADDED VALUE Our clients deserve more than just a supplier of facilities, maintenance and managed services. They are looking for a trusted partner a partner who understands - who can look at their assets objectively and consistently deliver innovative and practical solutions. Through partnership, we embrace continuous improvement, working closely with client representatives to enhance the services we provide and deliver added value. 12 & 13
INNOVATION & TECHNOLOGY GRAHAM FM continually focus on doing things better; we pride ourselves at being ahead of the game, always seeking to introduce innovative ideas and new methods of working as a means of continuous improvement and to generate efficiencies. We readily embrace new technologies from biomass boilers to microfibre cleaning techniques, PDA s linked to our helpdesk system, to the use of thermal imaging cameras. CORPORATE RESPONSIBILITY As a forward thinking organisation, we aim to take a lead in corporate responsibility. We ensure that we deliver our services in compliance with our policy, which gives our clients assurance that we can support them in meeting their objectives. Our Corporate Responsibility Policy is supported on 5 pillars - Ensuring health and safety Protecting the environment Supporting local communities Investing in our people Partnership with the community ACTING TODAY, ENRICHING TOMORROW 14 & 15
OUR PEOPLE OUR SECTORS We employ a multi-disciplined, talented, professional and enthusiastic workforce across our operations in the UK and Ireland, investing heavily in training and development to help our employees achieve their true potential. GRAHAM FM have created an inclusive team ethic which encourages loyalty, promotes lateral thinking and a sharing of ideas - the benefits of which are ultimately shared with our customers through innovation, multi-skilling, continuous improvement and cost reduction. We have a successful track record of total facilities & asset management and multi disciplined maintenance solutions, operating primarily in; Education Local Authority Government Healthcare Commercial THROUGH OUR EXPERIENCE, WE KNOW THAT EVERY CLIENT IS DIFFERENT AND THAT A ONE SIZE FITS ALL APPROACH JUST DOESN T WORK - THIS IS STRONGLY REFLECTED WITHIN OUR SERVICE SOLUTIONS. We have dedicated management and delivery expertise in each of these sectors and yet retain the ability to share innovation and lessons learned across sectors so that clients continue to benefit from industry advances and best practice. 16 & 17
CONTACT US CAMBRIDGESHIRE 9 Eaton Court Road Colmworth Business Park Eaton Socon, St Neots Cambridgeshire PE19 8ER Tel: +44 (0) 1480 404404 Email: e.anglia@graham.co.uk LONDON 16 High Holborn London WC1V 6BX Tel: +44 (0) 20 3116 6550 Email: london@graham.co.uk SUNDERLAND 4 Admiral Way Doxford International Business Park Sunderland SR3 3XW Tel: +44 (0) 1915 018702 Email: sunderland@graham.co.uk EDINBURGH South Gyle Business Park 34 South Gyle Crescent Edinburgh EH12 9EB Tel: +44 (0) 131 339 7200 Email: edinburgh@graham.co.uk BELFAST 101 Airport Road West Belfast BT3 9ED Tel: +44 (0) 28 9046 1821 Email: fminfo@graham.co.uk HILLSBOROUGH Ballygowan Road Hillsborough Co Down BT26 6HX Tel: +44 (0) 28 9268 9500 Email: info@graham.co.uk MANCHESTER Peter House Oxford Street, Manchester M1 5AN Tel: +44 (0) 161 209 3950 Email: manchester@graham.co.uk GLASGOW 1 Seaward Place Centurion Business Park Glasgow G41 1HH Tel: +44 (0) 141 418 5550 Email: glasgow@graham.co.uk DUBLIN 1 Northwood Court Northwood, Santry Dublin 9 Tel: +353 (0) 1 816 2850 Email: dublin@graham.ie 18
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