COMTECH 2005 Dresden Ci sc o I P - Tel efo ni e i n der P ra x i s Dirk E b e rh a rd t I n t e rn e t w o rkin g C o n s u l t a n t 1

Aktuelle M a r ktz a h len Kundenzahl s t ei g t w ei t er an 28,000+ Cisco IP Communications K und e n w e l tw e it 7 5 + K und e n h ab e n me h r al s 5,000 IP T e l e f one im E insatz Üb e r 6 0% d e r F or tune 5 00 nutz e n sch on Cisco IP Communications D i e E ndg er ät e- und S y s t em V o I P 6. 0 M + Cisco IP T e l e f one zahlen 4. 2 M + Cisco U nif ie d M e ssag ing ( V oice mail ) Instal l atione n 9 25 K + Cisco Contact Ce nte r A g e nte n 1 20 K + Cisco M e e ting Pl ace L iz e nz e n ( r ich -me d ia conf e r e ncing ) I nf r as t r uk t ur 20 M + V oip G ate w ay Por ts 3 9 M + Pow e r ov e r E th e r ne t Por ts A ng ab e n J ul -05 2

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Di e g rö ß te A u sw a h l a n S y stem en/endg eräten i n der I ndu stri e A p p li c at i o ns U nity V oice mail and U M Ph one A p p l ications r M e e IP Contact Ce nte ting Pl ace E ndp o i nt s Cisco IP Ph one s W ir e l e ss Ph one IP Communicator V T A d v antag e C all C o nt r o l Cisco Cal l M anag e r E x p r e ss on Cisco IS R Cisco Cal l M anag e r I nf r as t r uc t ur e Inte l l ig e nt N e tw or k Inf r astr uctur e : S e cur ity, S w itch ing, R outing, Q os, A v ail ab il ity, M anag e me nt, A d ministr ation 4

Q K l ei ne U nterneh m en b i s Mi ttel sta nd Ci sc o I P Co m m u ni c a ti o ns CP E P o rtfo l i o T o o ls u ic k C o n f ig u ra t io n T o o l A p p li c at i o ns E ndp o i nt s U n it y E x p re s s C R M C o n n e c t o r C all C o nt r o l C is c o C a l l Ma n a g e r E x p re s s o n C is c o I S R I nf r as t r uc t ur e C is c o C a t a l y s t E x p re s s 5 0 0 Inte l l ig e nt N e tw or k Inf r astr uctur e : S e cur ity, S w itch ing, R outing, Q os, A v ail ab il ity, M anag e me nt, A d ministr ation 5

Q M S p ez i el l für den Mi ttel sta nd Ci sc o I P Co m m u ni c a ti o ns CP E P o rtfo l i o T o o ls uick Conf ig ur ation T ool V o ic e P ro v is io n in g T o o l A p p li c at i o ns U nity / U nity E x p r e ss U n it y C o n n e c t io n Me e t in g P l a c e E x p re s s I P C C E x p re s s 4. 0 e e ting Pl ace E ndp o i nt s Cisco IP Ph one s W ir e l e ss Ph one IP Communicator V T A d v antag e C all C o nt r o l Cisco Cal l M anag e r E x p r e ss on Cisco IS R C is c o C a l l Ma n a g e r I nf r as t r uc t ur e Cisco Catal y st E x p r e ss 5 00 Inte l l ig e nt N e tw or k Inf r astr uctur e : S e cur ity, S w itch ing, R outing, Q os, A v ail ab il ity, M anag e me nt, A d ministr ation 6

Q Üb erg rei fendes Ma na g em ent T o o ls uick Conf ig ur ation T ool V oice Pr ov isioning T ool C is c o W o rks I P C O p s Mg r. C is c o W o rks I P C S e rv ic e Mo n it o r A p p li c at i o ns U nity I n f o rm a c a s t Mo b il e C o n n e c t IPCC,CV P M e e ting Pl ace E ndp o i nt s Cisco IP Ph one s 7 9 2 0 V. 2 7 9 4 1 G / 7 9 6 1 G 7 9 8 5 IP Communicator V T A d v antag e C all C o nt r o l Cisco Cal l M anag e r E x p r e ss on Cisco IS R Cisco Cal l M anag e r I nf r as t r uc t ur e Cisco Catal y st E x p r e ss 5 00 7

Aktuelle An w en d un g en 20 00 35 CC ii ss cc o o SS yy ss tt ee mm s s,, II nn c c.. AA ll l l rr ii gg hh tt s s rr ee ss ee rr vv ee d d.. 8 8

CMO on th e Road B o ei n g 7 4 7-4 0 0 Estrel H o tel B erli n S k y M o b i li t y E S T R E L C O N V E N T I O N C E N T E R E S T R E L H O T E L E S T R E L F E S T I V A L C E N T E R Internet à la carte i m E s trel B erli n F lu g h a fen Mün c h en A ut o M o b i li t y R ai lm o b i li t y 9

m L u fth a nsa 7 4 7 m i t B rei tb a nd I nternetz u g a ng Via sicherer VPN - Verb in d u n g m it d em U n t ern ehm en sn et z w erk v erb u n d en. S p rach- u n d D at en - D ien st e st ehen in v o l l em F u n k t io n su m f an g z u r Verf üg u n g I n te rn e t Z ug an g Mobile G er ät e it I n t er n et & B ild s c h ir m e a m S it z S a t e l l it P ro v id e r N e t z w e rk Virtual P riv ate N e tw o rk A 10

Ho t S p o ts o n th e R o a d H o t S p o t B ahn ho f s-l o u n g e H o t S p o t A u t o b ahn R ast st ät t e o d er H o t el Via sicherer VPN - Verb in d u n g m it d em U n t ern ehm en sn et z w erk v erb u n d en. S p rachu n d D at en - D ien st e st ehen in v o l l em F u n k t io n su m f an g z u r Verf üg u n g A C arrier H o t S p o t F l u g haf en -L o u n g e 11

W B ei sp i el : Mo b i l i tät i m U nterneh m en Vo n w o au ch im m er sich d er A n w en d er in d em U n t ern ehm en sn et z w erk an m el d et ist er u n t er sein er R u f n u m m er erreichb ar u n d v erf üg t üb er al l e A p p l ik at io n en Directory basiertes Telefon-L og in -X M L b a s i e r t e s L o g i n -I d e n t i f i z i e r u n g b e i z e n t r a l e m D i r e c t o r y -A l l e p e r s ön l i c h e n E i n s t e l l u n g e n s t e h e n z u r V e r f üg u n g M obiler O ffice E insatz K osteneinsp aru ng d u rch W eg fall w eiterer A d m inistration Directory eb S erv er L o n d o n F ra n kf u rt C a l l M g r Da t a C e n t e r DH C P S erv er Mün c h e n 12

B ei sp i el : Mo b i l i tät des Mi ta rb ei ters PC-b a s i e r t e s I P S o f t p h o n e C a l l M a n a g er cl u s ter I P W A N V ol l z eit H eim - a rb eits p l a tz T eil z eit H eim - a rb eits p l a tz C a m p u s I n tern et, D S L, C a b le,... H otel s, etc. Der m o b i l e A n w en d er i s t u n t er s ei n er R u f n u m m er üb era l l errei c h b a r S o f t w a re V P N -en a b l ed, C i s c o S A F E g a ra n t i ert d i e S i c h ere K o m m u n i k a t i o n I P C om m u n ica tor V T A d v a n ta g e 13

R ei seb üro s IS D N S i e b ra u c h en S p ra c h e u n d D a ten V ertei lte L o k a ti o n en K lei n e A g en tu ren, < 2 0 Mi ta rb ei ter A p p li k a ti o n en IP S ton ev oice 14

L a g er-/f erti g u ng sstätten IS D N IP 15

W Steigern Sie I h re P ro d u k tiv ität d u rc h I ntegra tio n v o n A p p l ik a tio nen in I h r T el ef o n W eb S ei te i m D i sp la y m i t X ML T ec h n o lo g i e K o nf erenz s y s tem A larm s y s tem Call Center Z ei terf as s u ng Erweiterter I n f o rm a tio n s f l u s s o h n e P C Üb erw ac h u ng erb u ng 16

Offene S c h ni t t s t el l en d es C i s c o C a l l M a na g er s ( A P I s ) P r e s e n t a t i o n _ I D 20 00 35 CC ii ss cc o o SS yy ss tt ee mm s s,, II nn c c.. AA ll l l rr ii gg hh tt s s rr ee ss ee rr vv ee d d.. 17 17

O I P Tel efo ni e Offene S c h ni t t s t el l en ( A P I s ) k o s t enl o s!! T A P I / J T A P I Mi t red u n d a n ter A u sleg u n g üb er ei n en C T I Ma n a g er A X L S P / X M L a s i t D a t a K o g u r a t i o A P I OA -b er e enb nk nfi ns X M L -E i nb i nd u ng a m T el efo n U R L Ei n b i n d u n g D y n a m D a t a b a s e A P I i sc h es D i sp la y / I n h a lt z. B. L D A P für D i rec to ry S erv i c es ( i n tern / ex tern ) D B C Z u g ri ff a u f C a ll D eta i l R ec o rd s 18

M L I P Tel efo ni e Offene S c h ni t t s t el l en ( A P I s ) k o s t enl o s!! A p p l i c a t i o n Purpose ex t en d a b i l i t y of d ev el opers t o prod uc e c on f i g ura t i on a ppl i c a t i on s, X M a ppl i c a t i on s, C T I f un c t i on a l i t y i n a ppl i c a t i on s C a l l C M a n a g e r A d m i n A X L E l em en t s: T A PI / J T A PI a d d c a l l pa rk pri m i t i v es, a d d J T A PI M W I A X L S O A P/ X M L -b a sed d a t a b a se c on f i g ura t i on A PI D a t a b a s e L a y e r X M L S erv i c es I n t erf a c e ex t en si on f or m ul t i c a st t ra n sm i t / rec ei v e, m ul t i -c a st b ri d g i n g ( G. 7 1 1 ) on 7 9 4 0, 7 9 6 0 C o n f i g D i r e c t o r y D a t a b a s e B en ef i t prov i d es t ool s t o a ppl i c a t i on d ev el opers t o ex pa n d t h ei r a ppl i c a t i on s c a pa b i l i t i es t h roug h b et t er/ m ore f ea t ures t o users A s s i s t a n t C o n s o l e V i e w 19

P a rtnerb eis p iel A N D I P T C a l l P roces s in g C l u s ter A N D P h on e A p p l ica tion S erv er P h o ne : A p p l ic a tio n Serv er Z u sätz li c h e D i en ste für C a llma n a g er U m g eb u n g en Z en tra les Ma n a g em D i en ste a u f ei n em en t a ller S erv er Mo d u la r u n d flex i b el SPAN I P 20

A N D P h o ne : R ec o rder A u f z e i c h n e n u n d A b r u f e n g e f üh r t e r G e s p r äc h e A u f z e i c h n u n g v o n u n e r w ün s c h t e n A n r u f e n b z w. D r o h a n r u f e n Z e n t r a l e A d m N a c h w i n i s t r a t i o n b e l i e b i g v i e l e r A u s s e n s t e l l e n e i s b a r k e i t v o n Te l e f o n a t e n F l e x i b l e A u f z e i c h n u n g s m ög l i c h k e i t e n ( p e r m a n e n t, R u f n u m m e r n b e z o g e n, m a n u e l l ) 21

A N D P h o ne : CR M I nt eg r a t i o n v o n M S C R M C a llma n a g er 4. x C a llma n a g er Ex p ress 3. 2. x C l i c k -t o -D i a l R u fi nfo r m a t i o nen V erfüg b a r a ls A k ti v i tät M o d i fi k a t i o n v o n R u fnu m m er n F es t e u nd v a r i a b l e R u fnu m m er np l äne 22

A N D P h o ne CR M : Üb erb l i c k I P P h on e s Cl ie n t P Cs A N D P h on e S e r v e r IE AN D Ph o n e C l i e n t S W IIS AN D Ph o n e S e r v e r S W TAPI / J TAPI AN D Ph o n e C R M Cisco CM / CME A N D P h on e S e r v e r 23

A N D P h o ne : CR M e i n g e h e n d e r R u f a b g e h e n d e r R u f T e l e f o n a k ti v i tät K o n ta k t/ A c c o u n t/ L e a d 24

A N D P h o ne : Ob serv er Üb erw a c h u n g sk a m era C i s c o Ph o n e 7 9 7 0 I n teg ri ert i n A N D P h o n e Tür o f f n e r A l a r m i e r u n g Z u g a n g s k o n t r o l l e F lex i b el M e h r e r e K a m e r a s S p l i t S c r e e n A u t o m a t a t i s c h e r B i l d Pu s h 25

A N D P h o ne Mo du l e L o c k o u t B ro a d c a s t G ro u p D ir e c to r y R e c o rd e r C R M O b s e r v e r S e ttin g s K u n d e n s p e z ifis c h 26

N eu e Endg eräte m i t m eh r F u nk ti o na l i tät C i sc o I P P h o n e 7 9 4 1 G a n d C i sc o I P P h o n e 7 9 6 1 G N ew h i g h er resol ut i on d i spl a y ( 3 2 0 x 2 4 0 v s 1 4 5 x 1 0 0 ) D i spl a y support s d oub l e-b y t e c h a ra c t ers/ U n i c od e I E E E st a n d a rd 8 0 2. 3 a f i n l i n e pow er, a n d w i l l support C i sc o l eg a c y pow er C i sc o I P P h o n e 7 9 8 5 G I n t eg ra t ed v oi c e, v i d eo ( H. 2 6 4 ), w d a t a c om m un i c a t i on s 8. 4 C ol or L C D ex ec ut i v e f ri en d l y f orm -f a c t or eb a n d A l l t h e a ud i o f ea t ures a n d f un c t i on a l i t y of a f ul l f ea t ured C i sc o I P ph on e 27

M Mo b i l i ty C is co W irel es s I P P h on e 7 9 2 0, V ers ion 2. 0 X M L s u p p ort, in crea s ed w irel es s s ecu rity, a n d f a s ter roa m in g I P P h on e A p p l ica tion in teg ra tion C C K M Emergin s N u rse C a l l a nd P a t ient M B erb ee s P u sh T o T a l k o nit o ring P ro v id es f a st re-a u t h ent ic a t io n d u ring ro a ming A l l o w s c a c h ing o f k ey s so t h a t w h en a d ev ic e ro a ms a f u l l re-a u t h ent ic a t io n is no t nec essa ry F a st er a nd mo re sec u re L 2 ro a ming w it h C C K M T K I P / M I C ( W P A ) T K I P p ro v id es p er-p a c k et enc ry p t io n c ip h ering a nd l o nger init ia l iz a t io n v ec t o rs t h a t st rengt h en enc ry p t io n a nd remo v e p red ic t a b il it y o f W EP I C ensu res t h a t enc ry p t ed p a c k et s a re no t b eing a l t ered L 3 A P A s s is ted R oa m in g I mp ro v ed sc a l a b il it y S u p p ort C C M 3. 3, 4. 0, 4. 1 a n d C C M E 3. 2, 3. 3 28

I P Co m m u ni c a to r & V T A dv a nta g e I P C o m m u ni c a t o r 2. 0 VT Advantage F u nk ti o nal i tät E r w ei ter te W ah l f u nk ti o nen S tör u ngs f r ei e B enac h r i c h ti gu ng Large IP-PB X s September 2004 NEW V T A d v a nt a g e 2. 0 I P C o m m u n i c a to r für m o b i le v i d eo T elefo n i e V i d eo c o n f eren c i n g September 2004 29

Ci sc o s B eso nderh ei ten S k a l i er b a r k ei t : v o n H o m e Offi c e b i s K o nz er nw ei t E nd e z u E nd e A r c h i t ek t u r S i c h er h ei t i nt eg r i er t ( a u c h i n E nd g er ät en u nd S er v er n ) Offene, k o s t enl o s e S c h ni t t s t el l en 30

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