Technical Reference Guide

MITEL SIP CoE Technical Reference Guide Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products SEPTEMBER 2015 SIP COE 08-5159-00014

NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel Compatibility/ Certification Reference Document September 4, 2015 08-5159-00014_93, Trademark of Mitel Networks Corporation Copyright 2015, Mitel Networks Corporation All rights reserved ii

OVERVIEW... 1 INTEROP CERTIFICATION VERSION CONSIDERATIONS... 2 DOCUMENT LEGEND... 2 MIVOICE BUSINESS CERTIFICATIONS... 3 MIVOICE BUSINESS SIP COMPATIBILITY... 3 SIP Trunking Service Providers... 3 MiVoice Business SIP Devices... 21 SIP Gateways... 31 SIP Firewall / Enterprise Session Border Controller... 34 SIP Applications and Servers... 35 Enterprise SIP Servers for MiVoice Business... 41 MIVOICE BUSINESS API COMPATIBILITY... 43 MIVOICE OFFICE CERTIFICATIONS... 47 MIVOICE OFFICE SIP COMPATIBILITY... 47 SIP Trunking Service Providers... 47 SIP Devices... 52 SIP Gateways... 55 SIP Firewall / Enterprise Session Border Controller... 56 SIP Applications and Servers... 57 Enterprise SIP Servers... 58 MIVOICE OFFICE OAI COMPATIBILITY... 59 3000 CERTIFICATIONS... 61 3000 SIP COMPATIBILITY... 61 SIP Trunking Service Providers... 61 VIDEO CERTIFICATIONS... 62 MITEL 53XX 3RD PARTY SIP CERTIFICATIONS... 65 APPENDIX A... 66 MITEL INTEROP CERTIFICATION LEVELS... 66 MITEL SOLUTIONS ALLIANCE MEMBERSHIP () LEVELS... 67

Overview The purpose of this document is to provide the All Purpose View of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes integration test results and certification information for: Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers. 3PP solutions that use proprietary Mitel API s and protocols (e.g., MiTAI, OAI, SRC) Other Mitel-integrated or interoperable solutions. Video device integration solutions If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated. Please reference Interop Process Overview, document number 10-4940-00126 for additional information regarding the Mitel interop certification process. Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel. 1

Interop Certification Version Considerations Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful. Document Legend The following shows the different icons used to help describe and clarify an Interop Pass/Executed/Total Indicates that all test cases executed in this section passed successfully. No known issues Indicates that some test cases failed and you should refer to the Configuration Guide to see if any of the limitations will affect your deployment Indicates this section of the testing failed and you should refer to the Configuration Guide for a list of limitations Shows the number of test cases that passed compared to the number of test cases executed compared to the total number of test cases available in the test plan. The difference between the number of Pass/Executed could be the result of failed or blocked test cases. The difference between the number of Executed/Total could be from functionality that is not supported, not available or not required. In addition the difference could be the result of availability of equipment or applications during testing. MAT: Mitel Approved Test certification. See definition in Appendix A MCT: Mitel Compatible Test certification. See definition in Appendix A SAT: Self-Assessment Tested. See definition in Appendix A Field Assessed. See definition in Appendix A Mitel Solutions Alliance Gold Preferred. See definition in Appendix A Mitel Solutions Alliance Preferred. See definition in Appendix A Mitel Solutions Alliance Developer. See definition in Appendix A Interop is classified as current and update to date. Interop is classified as stale as it s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update. Interop is classified as obsolete as it s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-2 releases since last MCT/MAT certification, or evidence of interop-related field support issues. 2

MiVoice Business Certifications These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Business SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Business. SIP Trunking Service Providers Following is a list of SIP Trunking Service Providers in Alphabetical order. Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l 360 Networks 9 UR2 12.0 1.6 5.0 80/80/87 09-4940-00055 8 X 8 4.0 12.0 1.6 5.0 87/94/130 09-4940-00091 Accessline 5.0 14.1 7.1 116/116/130 08-4940-00036_5 Acropolis 4.2 14.1 1.7 6.1 11-5159-00069 3

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l ACS 4.0 12.0 1.7 5.0 114/127/130 10-4940-00098 Allstream w/ MBG 7.0 1 8.0 08-4940-00015_14 Allstream w/ MBG via MPLS 7.0 17.0 8.0 15-4940-00356 Allstream wo/ MBG 7.0 1 14-4940-00329_2 Allstream wo/ MBG via MPLS 7.0 17.0 8.0 14-4940-00350 Altitude/ Completel 7.0 14.1 8.0 10-4940-00104_3 Altitude / Completel vmcd 4.2 14.1 6.1 118/121/130 11-4940-00162 AAPT 7.1 13-4940-00255 AT&T Flexreach 7 16.1 8.1 08-4940-00014_6 4

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l AT&T Flexreach (MBG) 7.0 14.1 1.7 8.1 13-4940-00226_2 AT&T IP Toll Free AT&T SIP Trunking Interop Test Plan executed. No Mitel applications were tested with this service. 10-4940-00116_2 Atos Worldline 14-4940-00337 babytel 14.0 1 8.0 13-4940-00266_3 BandTel 4.0 12.0 1.7 5.0 108/108/130 09-4940-00086 Bandwidth.com 4.2 sp2 14.1 1.7 6.1 110/116/130 08-4940-00030_4 Belgacom 5.0 PR1 14.1 6.1 13-4940-00238 Bell Canada 7.1 16 9.0 11-5159-00071_6 Bistech 5

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Britannic Tech 4.1 UR1 14.1 1.7 6.1 117/117/130 10-4940-00146 Broadband Dynamics SP3 8.0 14-4940-00320_3 Broadview 9 1.6 5.0 71/76/78 08-4940-00031 Broadvox 4.0 12.0 1.7 5.0 116/124/130 09-4940-00075 Brokerteam (Netherlands) 7.0 8.1 15-4940-00394 BT 4.0 UR1 Basic interop test plan executed in Mitel UK Lab. No applications were tested. 09-4940-00097 BT GS SP3 Executed BT GS Interop test plan successfully 11-4940-00172_2 BT Italia 8.0 UR4 1.5 4.5 67/71/78 08-4940-00032 Cable Bahamas 7.0 17.0 8.0 14-4940-00351 6

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Cable & Wireless 4.2 14.1 1.7 103/105/130 10-4940-00151 Cbeyond 14-4940-00296 Century Link (Quest) 14.1 1.7 7.1 84/96/96 13-4940-00241 CCI Network 4.2 14.2 7.1 12-4940-00222 Cincinnati Bell 7.0 16 9.0 15-4940-00400 COLT 5.0 14.1 7.0 93/100/130 11-4940-00183_2 COLT (Germany) 8.0 13-4940-00277_2 Comwave 14.1 8.0 13-4940-00275 Cox 7.0 17.0 9.0 15-4940-00386 7

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Daisy Communications SP2 14.1 8.0 14-4940-00295 Destiny 1 8.0 13-4940-00262 Earthlink 7.0 14.1 8.0 11-4940-00179_2 Edge Telecom 9.0 UR2 12.0 1.6 5.0 76/81/87 09-4940-00064 Engin 4.1 12.0 1.7 5.0 99/126/130 10-4940-00129 Esprit Telecom 9.0 UR2 1.6 5.0 78/80/87 10-4940-00109 Etisalat Eutelia 9 1.6 5.0 60/65/72 08-4940-00039 Exponential-E 7.0 15-4940-00396 8

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Frontier 5.0 7.1 90/95/130 12-4940-00203_2 Fuse3 4.2 14.1 1.7 6.1 109/125/130 11-4940-00160 Gamma IP Auth SP2 14.1 8.1 113/113/130 11-4940-00156_3 Gamma Acct Auth 9 11.0 1.6 5.0 73/76/87 08-4940-00040 Global Crossing 4.0 UR2 14.1 1.7 6.1 106/122/130 07-4940-00002_2 GHV 1 8.0 14-4940-00294 Gotanet SP2 8.1 15-4940-00399 Harris Cap Rock 1 14-4940-00299 HIP 4.2 UR2 14.1 1.7 6.1 107/117/130 10-4940-00123_3 9

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l HIPCOM 7 1 8.0 09-4940-00079_3 Hub Telecom 4.2 14.1 6.1 11-5159-00078 icore 4.2 14.1 1.7 6.1 103/107/130 11-4940-00167 II-NET Australia 9 1.6 5.0 77/81/87 08-4940-00044 Infopact SP2 1 8.0 14-4940-00323 Ironton Global 7.0 9.0 15-4940-00389 Integra 4.1 UR1 12.5 1.7 116/122/130 10-4940-00142 IntelePeer 8 14-4940-00313 Internode 4.1 UR1 12.0 1.7 104/119/130 10-4940-00137 10

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Iristel 9 UR1 12.0 1.6 5.0 79/79/87 08-4940-00046 Jaguar 14.1 7.1 13-4940-00235 KPN 14.1 7 13-4940-00279 3 5 14.1 7 111/115/130 12-4940-00189 Lightpath 5.0 90/112/130 12-4940-00212 Lumison 4.1 UR1 12.0 1.7 90/125/130 10-4940-00143 MetTel 7.0 PR1 8.1 15-4940-00362 Midcontinent 4.2 14.1 1.7 6.1 113/118/130 11-4940-00169 Mitel NetSolutions 11

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l MTN Satelite Communications SP3 14.1 8.0 14-4940-00304_2 Nations Broadband 9 UR1 12.0 1.6 5.0 81/83/87 09-5159-00041 nexvortex 7.0 15-4940-00368_2 NGT 4.2 UR1 14.1 1.7 6.1 118/118/130 11-4940-00168 Nuvox 4.0 12.0 1.6 5.0 93/106/130 09-4940-00085 OMNI Access 14.1 8.0 14-4940-00324 OneXS 14.1 7.1 13-4940-00264 OneConnect Globalive 7.0 14.1 8.1 14-4940-00346 OpenIP 5.0 14.1 6.1 11-4940-00186 12

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Orange 5.0 14.2 7.0 Paetec - Genband 9 1.6 5.0 71/71/80 08-4940-00038 Paetec - Broadsoft 4.1 12.0 1.7 5.0 108/119/130 08-4940-00035 Paetec - Lucent 8.0 UR1 1.5 4.5 08-4940-00009 Parlance 7.0 15-4940-00378 Polycom - DMA 13-4940-00245 Polycom - RMX 13-4940-00237 Private Mobility 7.0 1 8.0 14-4940-00331 QSC 7.1 74/74/87 13-4940-00240 13

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l QSC IPfonie Extented Connect SP2 8.0 14-4940-00317 Radio Access 4.1 12-4940-00191 Redworks 7.0 15-4940-00367 RGTS 8.0 13-4940-00261 Rogers 14.1 8.0 13-4940-00278_2 Saddleback 5.0 13-4940-00230 SFR 7.0 14.1 8.0 14-4940-00321 Shaw 13-4940-00260 Skype for Business 4.1 12.0 1.7 5.0 106/110/130 10-4940-00120 14

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Spark 7.0 15-4940-00390 Speakup (Netherlands) 7.0 15-4940-00379 Sprint (Tango) 4.2 82/84/130 11-4940-00182_2 SYNETY Group 7.0 15-4940-00369 T-Mobile (Netherlands) TalkTalk Business (Opal) TDS Telecom 7.0 PR1 7.0 PR2 SP3 14-4940-00344 8.0 10-4940-00147_3 14.1 8.0 14-4940-00314 Telappliant 4.0 12.0 1.7 5.0 94/115/130 09-4940-00080 Tele2 7.0 1 8.1 15-4940-00359 15

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Telecom Argentina 4.0 12.0 1.7 5.0 100/105/130 09-4940-00088 Telepacific 4.0 12.0 1.7 5.0 111/129/130 09-4940-00090 Telnet Worldwide 14.1 7.1 94/106/130 12-4940-00218_2 Telenet 5.0 13-4940-00276 Telstra 4.0 TESA 9.0 ThinkTel 14.1 8.0 98/102/130 12-4940-00197_2 Threshold 4.1 UR1 12.0 1.7 5.0 103/106/130 10-4940-00131 Threshold without firewall 4.1 UR1 12.0 1.7 5.0 77/80/130 10-4940-00138 16

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Time Warner (TW Telecom) 14.1 13-4940-00285_2 Time Warner Cable 7.0 14.1 15-4940-00363 Tipicall 13-4940-00265 Toledo Telecom 5.0 14.1 6.1 13-4940-00239 TSTT 14.1 8.0 13-4940-00259_2 TW Telecom 4.2 13-4940-00248 UPC 9.0 UR2 1.6 5.0 80/80/87 10-4940-00110_2 Updata Infrastructure SP3 8.0 14-4940-00297_3 VC3 7.0 9.0 15-4940-00381 17

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l VeePee 1 PRG 7.1 12-4940-00188_2 Verizon 4.2 Blanket Verizon Certification Testing 11-4940-00171_3 Viatel 8.0 UR4 1.6 5.0 72/72/78 08-4940-00026 Virgin Media SP2 1 PRG 12-4940-00216_2 Vitacost 4.1 12.0 1.7 5.0 104/126/130 10-4940-00125 Vocal Networks 4.1 UR1 12.0 1.7 112/125/130 10-4940-00140 Vodafone (Germany) 8.0 14-4940-00290_2 Vodafone (Netherlands) 1 8.0 13-4940-00263 Voiceflex 4.0 12.0 1.7 5.0 102/123/130 09-4940-00063_2 18

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Voicepulse 4.2 14.1 1.7 6.1 11-5159-00077 VoiceHost 14.1 8.0 13-4940-00284 Vono 9.0 Vosky 9.0 UR2 12.0 1.6 5.0 09-5159-00048 Voxalis (UK) 8.0 UR1 40/40/78 08-4940-00013 Voxox 7.0 14.1 8.0 14-4940-00325_2 WCI 4.0 UR2 12.0 1.7 5.0 112/114/130 10-4940-00101 WCS 7.0 1 8.0 14-4940-00322_2 Windstream 14.1 8.0 10-4940-00102_3 19

Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Windstream- Nuvox 4.2 14.1 1.7 6.1 111/119/130 09-4940-00085_2 XO Communications 7.1 9.0 10-4940-00105_3 Zeelandnet 7.0 17.0 8.1 14-4940-00349 Zen Internet SP3 14.1 8.0 14-4940-00303 Ziggo SP2 8.0 14-4940-00312 20

MiVoice Business SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Aastra 480i 8.0 UR3 08-5159-00003 Aastra 6730i SP2 8.1 14-4940-00293 Aastra 68xx SP2 8.1 14-4940-00302_3 Aastra SIP DECT 7.0 8.1 14-4940-00309 AEI SGR-2806 MCD 5 13-4940-00249 Alcatel/ Lucent 7342 ISAM 8.0 UR3 08-4940-00023 Algo 8028 5.0 7.1 12-4940-00207 21

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Algo 8180 5.0 7.1 12-4940-00219 Android 3CXPhone 4.2 6.1 11-4940-00165 Android TelnaSIP 4.2 6.1 11-4940-00164 Apple iphone isip 4.1 5.0 10-4940-00127 Ascom i75 4.1 5.2 08-5159-00025_2 Ascom I62 SP3 10-4940-00152_3 Ascom IP-DECT SP2 14-4940-00291 Ascom Myco R1 7.0 15-4940-00374 Avaya 46XX 5.0 7.1 12-4940-00217 22

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Avaya 9620C 8.0 14-4940-00287 Azacast GE-202A 4 UR1 10-4940-00128 Bittel BT-2000 4.1 10-4940-00134 CapX Nokia 4.2 13-4940-00256 Cisco 7941 4 5.0 09-5159-00051 Cisco 7960 4 5.0 09-5159-00052 Cisco 7970 9.0 UR1 5.0 09-5159-00037 Cisco SPA509G 7.1 9.0 15-4940-00393 Crestron VOIP Panel 4.1 5.0 10-4940-00122 23

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Comdasys AG FMC Solutions 4.2 Commend Intercom WS800P 7.1 13-4940-00251 CounterPath Bria 8.0 UR3 08-4940-00025 CounterPath Bria 6 SP3 8.0 14-4940-00326 CounterPath Bria (Mac) 7 8.0 14-4940-00334 CounterPath Bria iphone 4.2 SP2 6.1 11-4940-00181 CounterPath Eyebeam 9.0 UR2 5.0 09-5159-00047 Cyberdata VOIP Intercom 4.2 SP2 PR1 11-4940-00185 Cyberdata 010844 VOIP Speaker 9.0 UR1 09-5159-00034 24

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Emcom IP6000 7.0 14-4940-00347 FernTel Watertight 5 12-4940-00190 Fijowave Business DECT 7.0 15-4940-00388 Gai-tronics Rugged VOIP 4 09-4940-00089 Gtek MIP-200 WiFi 9 5.0 08-5159-00031 Grandstream BT 200 8.0 UR3 08-5159-00007 Grandstream GXP2000 8.0 UR4 08-5159-00016 Inn-Phone D720 4.2 6.1 12-4940-00196 Linksys SPA122 13-4940-00257 25

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total NEC Phillips IP DECT 09-4940-00087_6 NEC Phillips IP DECT (INT) 4 5.2 10-4940-00099 Nokia E71 9.0 UR1 5.0 08-5159-00027 Nortel 1120 4 5.0 09-5159-00057 Nortel 1220 4.2 10-4940-00154 Patton M-ATA-1A 13-4940-00246 Polycom Kirk 6000 9 08-5159-00026 Polycom HDX 8000 6 7.1 13-4940-00243 Polycom VVX 500 7.1 8.0 09-5159-00050_9 26

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Polycom VVX 1500 8.0 09-5159-00050_7 Polycom SoundPoint IP 301 8.0 UR3 08-5159-00004 Polycom SoundPoint IP 320/330 4 5.0 09-4940-00069 Polycom SoundPoint IP 430 4 5.0 09-4940-00081 Polycom SoundPoint IP 501 9 08-5159-00024 Polycom SoundPoint IP 550 9 08-5159-00029 Polycom SoundPoint IP 560 4 5.0 09-4940-00082 Polycom SoundPoint IP 601 9 08-5159-00022 Polycom SoundPoint IP 650 4 5.0 09-4940-00083 27

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Polycom SoundPoint IP 670 4 5.0 09-4940-00084 Polycom Sound Station IP 4000 8.0 UR3 08-5159-00001 Polycom Polycom Polycom Sound Station IP 5000 Sound Station IP 6000 Sound Station IP 7000 4.1 5.0 10-4940-00113_2 4 08-5159-00021_3 4.1 08-5159-00020_4 Polycom Spectralink 8002 9.0 UR1 5.0 08-5159-00019_2 Polycom Spectralink 8020/8030 4.1 UR1 5.0 08-5159-00018_7 Polycom Spectralink 8450 4.2 UR2 5.0 11-4940-00176 Radio Access SIP 4.2 SP2 12-4940-00191 28

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total RTX RTX DECT 9.0 UR2 5.0 09-5159-00045 Siemens C470 9.0 UR2 5.0 09-5159-00040 Speakerbus iturret 7.0 13-4940-00280 Snom 300 4.1 10-4940-00136 Talkaphone VOIP-500 7.0 14-4940-00342 Teledex iphone Series 7.1 Teledex ND2210S 4 5.2 08-5159-00002_5 Teledex NDC9210S 4 5.2 09-4940-00070 Teledex LD4210S 4 5.2 09-4940-00071 29

SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Teledex (Cetis) 3300 IP 9.0 UR2 5.0 08-4940-00028_7 Teledex (Cetis) 9600 IP 9.0 UR2 5.0 09-4940-00053_3 Teledex (Cetis) 3300, 3302, 9600, 9602 5.0 5.0 10-5159-00058_2 Teo TSG-6 5.0 13-4940-00227 Thomson ST2022 4 5.0 09-4940-00094 UT Starcom F1000G 8.0 UR3 08-5159-00009 VTech S2420 10 UR2 11-4940-00178_2 Windows Mobile 6.1 9 5.0 08-5159-00030 30

SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model MCD Basic Call Hold xfer Conf MWI T.38 Video TW Audiocodes Mediant 1000 (lineside) 7 5.0 08-5159-00005_3 Audiocodes Mediant 1000 (trunk side) 7 5.0 08-5159-00017_3 Audiocodes Mediant 1000 (SBC) 7 8.0 14-4940-00333 Audiocodes MP118 (lineside) 7 8.0 08-5159-00006_4 Audiocodes MP118 (trunkside) 7 8.0 08-5159-00015_4 Allied Telesis AT-RG-163SH 9.0 UR2 5.0 09-4940-00061 Citel Portico TVA 8.0 UR4 08-4940-00033 31

Gateway Model MCD Basic Call Hold xfer Conf MWI T.38 Video TW Cisco ATA 186 4.1 UR1 5.0 10-4940-00130 Linksys SPA8000 (lineside) 9.0 UR1 5.0 09-5159-00035 Linksys SPA8000 (trunkside) 9.0 UR1 5.0 09-5159-00036 Linksys SPA2102 4 08-5159-00010_2 Mediatrix 1100 Series (trunkside) 8 08-4940-00011 Mediatrix 3000 Series 7.0 15-4940-00380 Mediatrix 4100 Series (lineside) 8.0 UR3 5.0 08-5159-00011 Mediatrix 4100 Series (trunkside) 9 5.0 08-4940-00042 Mitel TA7102i (Mediatrix 4102) 7.0 15-4940-00370 32

Gateway Model MCD Basic Call Hold xfer Conf MWI T.38 Video TW Mitel TA7104i (Mediatrix C710) 7.0 15-4940-00371 Multitech MVP210 (lineside) 9 08-5159-00023 Multitech MVP210 (trunkside) 9.0 UR1 08-5159-00032 VOPTech VG1042 (trunkside) 4 09-4940-00076 33

SIP Firewall / Enterprise Session Border Controller Following is a list of SIP Firewalls in Alphabetical order. Vendor Product Version MCD Known Issues Adtran Total Access 908e 9.0 Long ring timers fixed in Adtran version A1.05 08-4940-00041 Edgewater Edgemark 4508 8.0 UR3 N/A Edgewater Edgemark 46XX SBC 7.0 14-4940-00339 Fortinet FortiWifi-60B 8.0 UR4 08-4940-00029 InGate SBE 8.0 UR3 08-4940-00022 InGate Firewall 1450 8.0 UR3 06-5177-00011 InGate SIParator 8.0 UR3 06-5177-00011 34

Vendor Product Version MCD Known Issues InnoMedia ESBC 4 Limitation with T.38 faxing, ACD interflow ringback 10-4940-00100 Mitel Multi-Protocol Border Gateway (MBG) 9.0 UR1 Limitation with T.38 faxing and video pass through 09-4940-00066 SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Versi on MCD Known Issues Pass/Execut ed/total Amtelco 4.1 45/67/130 09-4940-00092_2 Ascendent 4.2.1 8.0 UR3 53/53/78 08-4940-00045 35

Vendor Product Versi on MCD Known Issues Pass/Execut ed/total AVST CallXpress (SIP) 8.5 13-4940-00271_2 Benbria BlazeCast Paging BlazeCast Paging Server 5.2 5.0 Known issues with Inband DTMF 09-5159-00054_2 Biamp Tesira 1.1.3. 1 13-4940-00244 Druid Raemis 1.4 7.0 15-4940-00376 ESNA Telephony Office-Linx 8.5 5.0 Known Call Forwarding and faxing 09-5159-00056_3 FCS Phoenix Hospitality Voicemail 2.0 SP2 Transfers 14-4940-00298 Geomant MWI 9.0 UR2 09-4940-00060 GFI GFI FaxMaker 14.3 5.0 Trunkside integration with T.38 only 09-4940-00049_2 36

Vendor Product Versi on MCD Known Issues Pass/Execut ed/total IBM / Lotus Sametime Unified Telephony Server 9.0 UR1 09-4940-00052 Interactive Intelligence CIC Server 2.4 08-4940-00012 IPC Information Systems Alliance MX 9.0 UR2 09-4940-00062 Isca Interact Platform 0.9.9 3411 9.0 UR2 09-4940-00058 Lyrix SEAA 6.5 5.0S P1 10-4940-00133_2 Merbridge Music on Hold (MMOH) 8.0 7 14-4940-00318 Microsoft Exchange 2007 UM 4 Message playback via Play to phone only on subset of Mitel devices, TLS and T.38 Fax not supported, G723 codec not supported 08-5159-00033 37

Vendor Product Versi on MCD Known Issues Pass/Execut ed/total Microsoft Exchange 2010 UM 2010 4 Known issues around transfer 10-4940-00117 Microsoft Exchange 2010 UM 2010 4.1 Known issues around transfer and MWI 10-4940-00118 Microsoft Exhange 2013 UM 2013 13-4940-00274 Microsoft Lync 2010 5.0 SP2 11-4940-00161_2 Microsoft Lync with LBG LBG 3.2 4.2 11-5159-00074 Microsoft Lync 2013 7.0 13-4940-00273_2 Netvitesse MCLink V1.6. 0- Beta 9.0 UR2 09-5159-00053 Noetica Synthesys CIM 14-4940-00286 OpenText First Class 9.0 UR2 Forwarded from DND set 09-4940-00059 38

Vendor Product Versi on MCD Known Issues Pass/Execut ed/total OpenText RightFax 10.5 5 Fallback from T.38 to G.711 09-4940-00074_3 Ricoh Aficio MP C 5000 5 09-4940-00077 Sagem Interstar XMedius Fax Server 5.5.0. 131 9.0 UR2 Trunkside integration with T.38 only 09-4940-00047 SLIT NovaCOM 4562-4.1 5.0 Custom test plan was executed 12-4940-00198 Speakerbus ics Server 2.101. 2.0 13-4940-00280 Syntellect (Enghouse) Customer Interaction Management 8.0 PRC0 2, Build 1801 5.0 12-5159-00079_2 TigerTMS/ Innovation InnLine IP 3.1.4 SP3 G729 not supported 09-5159-00049_5 TigerTMS/ Innovation icharge & iconnect 50.0.6 7.0 15-4940-00361 39

Vendor Product Versi on MCD Known Issues Pass/Execut ed/total Voice4Net EPBX and EBS Server 5.0 Trunside integration know issues with transfer to busy ACD queue and invalid ext 09-4940-00048_2 Voxco PRONTO Dialer 1.10 13-4940-00236 Wesley Clover VTAP 2.0.4 5 09-4940-00095 40

Enterprise SIP Servers for MiVoice Business Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version MCD Known Issues Asterisk 1.2 7.0 06-5160-00002 Avaya 4.5 8.0 10-4940-00111 Broadsoft 13 9.0 08-4940-00010 Broadsoft 14 SP7 9.0 08-4940-00010 Cisco Call Manager 9.0 UR2 09-4940-00068_3 Genband C20-A2- S3 5.0 Previously known as Nortel CS2K soft switch 10-4940-00155_2 41

Vendor Vendor Product Version MCD Known Issues Huawei 7.1 UR2 T.38 and PRACK no supported 07-4940-00003 Metaswitch 8.3 7.0 15-4940-00360 Mitel 5000 09-5159-00038_6 Mitel Aastra MX1 14-4940-00352 Mitel MiV 5000 7.0 15-4940-00365 Nortel BCM 50 4.1 UR1 10-4940-00135 Nortel CS1K 4 UR2 10-4940-00119 Nortel CS2K SN09 9.0 Not tested independently. Tested as part of MTS Allstream interop. NOTE: Refer to Genband C20-A2 (above) for more recent interop results. N/A 42

Vendor Vendor Product Version MCD Known Issues Toshiba CIX 100 4 UR2 10-4940-00108 MiVoice Business API Compatibility The following list the API-based integrations that have been tested with MiVoice Business. Vendor Product Product Certification 3300/MCD Product AVST CallXpress. 8.5 Build 655 13-4940-00271_2 CyberTech (NICE) CyberTech Myracle/Pro V5.2 Call Recording Solution 9.0 Recorder 2.5.0, SRC 1.0.22 Contact (info@mitel.com) dvsanalytics, Inc. Encore (for Mitel 3300) MCD 4.0 SRC 1.0.27 2.2.5 Contact (info@mitel.com) ESTOS ECSTA Middleware 5.0 12-4940-00211 43

Vendor Product Product Certification 3300/MCD Product Hansen Software Corporation CASH+ V3.0 N/A V.3.53, Interalia, Inc. ipromoh,conference Bridge 800, SBX/XMU+ 10.0.1.21 V1.3, V1.32, Contact (info@mitel.com) V6.82 Komutel SIT Mitel - PC Attendant Console 9.0 2293 Contact (info@mitel.com) Martello MarWatch 4.6.1 13-4940-00253 Netcall Liberty Telephone Platform 7.0 2.4 14-4940-00338 Noetica Synthesys 3.4 hotfix 19506 14-4940-00286 OAISYS Talkument (for Mitel 3300) MCD 10.1 MBG 6.1.6 6.1.1226 11-5159-00067 OAISYS Tracer (for Mitel 3300) MCD 10.1 MBG 6.1.6 6.1.1226 11-5159-00067 44

Vendor Product Product Certification 3300/MCD Product prairiefyre Software Inc. Integrated Voice Response (IVR) N/A prairiefyre Software Inc. Outbound Preview Dialer N/A Redbox Recorders Recorder MCD SP3 MBG 8.0.17 3B Build 423 11-5159-00072_4 Resource Software International Ltd. (RSI) Shadow CMS Enterprise V4.1 N/A Telstrat Engage Recorder 3.6.2 13-4940-00281 Trisys, Inc. Tapit Call Accounting N/A Trisys, Inc. Tapit Nova N/A Verint Systems, Inc. Audiolog 4 for 3300/MCD & SRC MCD 4.1 SRC 2.2 4 SP4 Contact (info@mitel.com) Voice Print International Inc. Activ! Voice (for Mitel 3300) 9.0.5.11, SRC 1.0.22 4.X Contact (info@mitel.com) 45

Vendor Product Product Certification 3300/MCD Product Weston Digital Xarios Symphony Call Recorder Call Recorder 7.0 7.1 14-4940-00343 MCD 10.2 MBG Xarios Application Server V2.1 MCD 10.1 2.1.1416.1 Xarios Phone Integrator V2.1 MCD 10.1 2.1.1415.2 2.0 11-5159-00064 Contact (info@mitel.com) Contact (info@mitel.com) 46

MiVoice Office Certifications These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Office SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Office. SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total Accessline 5.0 1.2 68/74/130 09-5159-00044_2 AT&T Flexreach AT&T Flexreach with MBG 5.1 13-4940-00225 13-4940-00232_2 BabyTel 15-4940-00382 47

Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total BandTel 3.1 46/46/87 NA Broadview 16 59/63/76 13-4940-00233 Broadvox 5.0 61/67/130 09-4940-00078_2 BT Wholesale BT Wholesale (WSIPT) and Global Services SP3 SP3 15-4940-00387 15-4940-00397 Century Link (Quest) 5.1 61/67/130 13-4940-00242 Earthlink 5.0 1.2 65/68/130 11-4940-00180 Engin 14-4940-00332 Frontier 5.1 PR3 2.2 63/72/130 12-4940-00210 48

Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total Fuse3 4.0 1.2 66/71/130 11-4940-00163 G12 SP3 15-4940-00398 Gamma 5.1 1.2 43/45/87 09-5159-00043_2 Global Crossing 5.0 1.2 65/73/130 11-4940-00173 HIPCOM 4.0 49/50/130 10-4940-00132_2 Integra 4.0 1.2 60/62/130 10-4940-00149 3 5 1.2 74/76/130 12-4940-00194 Mitel NetSolutions Various MTS Allstream 5 61/68/130 09-4940-00096_3 49

Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total MTS Allstream w/mbg via MPLS SP2 15-4940-00357 MTS Allstream (no MBG) 14-4940-00340 MTS Allstream wo/mbg via MPLS 15-4940-00358 Paetec - Broadsoft 4.0 1.2 52/53/130 10-4940-00112_3 TalkTalk Business (Opal) 4.0 1.2 61/64/130 10-4940-00148 Telstra 13-4940-00268 Time Warner (TW Telecom) 14-4940-00288 Time Warner Cable SP2 15-4940-00364 Voiceflex 3.1 42/43/87 09-5159-00042 50

Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total WCI 3.2 1.2 47/50/130 10.4940-00101 Windstream 54/54/130 10-4940-00103_2 Windstream/Nuvox 4.0 1.2 54/60/130 10-4940-00150 XO Communications 1.2 53/60/130 10-4940-00106_3 51

SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model 5000 Basic Call Hold Transfer Conf MWI Video Pass/Executed/Total Algo 8180 5.1 11-4940-00166_4 Algo 8028 5.0 12-4940-00208_3 Ascom IP DECT 14-4940-00311 Ascom I62 14-4940-00310 Aastra 67xx 14-4940-00301 Aastra 68xx 14-4940-00305 Aastra SIP DECT 14-4940-00308 52

SIP Devices Model 5000 Basic Call Hold Transfer Conf MWI Video Pass/Executed/Total Citel Portico 5.0 11-5159-00076_3 CounterPath Bria (MAC) 5 12-4940-00199_3 CounterPath X-Lite (Win) 5.1 98/109/138 11-5159-00075_4 CounterPath X-Lite (MAC) 5.1 12-4940-00206_3 Linksys SPA122 5.1 SP4 13-4940-00258_3 Polycom Polycom Sound Station IP 5000 Sound Station IP 7000 4.0 114/120/138 11-4940-00157 4.0 119/120/138 11-4940-00158_3 Polycom 8020/8030 5.0 11-5159-00068_4 Polycom Spectralink 8450 5.0 11-4940-00177_5 53

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SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model 5000 Basic Call DTMF Hold xfer Conf MWI T.38 Video Audiocodes MP118 10-4940-00114_3 Linksys SPA2102 4.0 10-4940-00144_3 Mediatrix 4100 series 4.0 10-4940-00145_3 Media5 / Mediatrix Mitel Mitel 3600 Series TA7102i (Mediatrix 4102) TA7104i (Mediatrix C710) SP2 15-4940-00373 SP2 15-4940-00372 VOPTech VG1042 5 11-5156-00070 55

SIP Firewall / Enterprise Session Border Controller Following is a list of Certified SIP Firewalls in Alphabetical order. Vendor Product Version 5000 Known Issues Mitel Multi-Protocol Border Gateway (MBG) 5.0 Refer to service/device specific reference guide Mitel MiVB 09-5159-00038_6 56

SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Version Known Issues Benbria BlazeCast Paging Benbria BlazeCast Paging Server T6.1.4 14-4940-00328 GFI GFI FaxMaker 15.0 5.1 12-4940-00224 Voice4Net epbx and EBS Server 5.0 Refer to configuration guide for known issues. 12-4940-00204 57

Enterprise SIP Servers Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version 5000 Known Issues Aastra A400 Trunkside 14-4940-00341 Broadsoft 20 Trunkside integration 14-4940-00335 Metaswitch 7.3 5.0 Trunkside integration 11-4940-00184 Mitel 3300 10 3.2 Trunkside integration 09-5159-00038 Nortel BCM 50 5.0 Trunkside integration 11-4940-00170 58

MiVoice Office OAI Compatibility The following list the OAI Interops that have been completed on MiVoice Office. Vendor Product Product Certification 5000 Product Hansen Software Corporation CASH+ V3.0 N/A OAISYS Tracer/Talkument 4.0 6.2.1230 11-5159-00066 Trisys, Inc. Tapit Nova N/A Trisys, Inc. Tapit Call Accounting N/A Xarios Ltd. Xarios Application Server V2 - U.S. & UK 3.1 /3.2 2.0.1.0b /2.1.1416.1 Contact (info@mitel.com) Xarios Ltd. Campaign Manager 3.2 3.0.1692.1 Xarios Ltd. Xarios Phone Manage 4.0 Contact (info@mitel.com) Xarios Ltd. Xarios Dialer - U.S. Contact (info@mitel.com) 59

Vendor Product Product Certification 5000 Product Xarios Ltd. Xarios Call Recorder - Express, Professional & Team Leader Contact (info@mitel.com) 60

3000 Certifications These sections list all the Interops that have been done on the Mitel 3000. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. 3000 SIP Compatibility The following list the SIP Interops that have been completed on the 3000. SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total Windstream 1 899 10-4940-00115 Windstream/Nuvox 1 899 45/52/130 10-4940-00153 61

Video Certifications These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. Following is a list of Certified SIP Video Devices and Service in Alphabetical order. Device / Service Product MCD Basic Call Hold Conf Video Application Sharing Remote Desktop Alcatel- Lucent ALU 14-4940-00336 Aastra A5000 14-4940-00348 Aastra ClearSpan 15-4940-00354 Asterisk Asterisk NOW 14-4940-00353 Avaya Aura 13-4940-00229 Avaya Session Manager 13-4940-00267 Bluejeans 13-4940-00269 62

Device / Service Product MCD Basic Call Hold Conf Video Application Sharing Remote Desktop Broadsoft 13-4940-00283 Broadview MBG Silouette Audio Only 13-4940-00234 Cisco Call Manager 13-4940-00231 Cisco Telepresenc e VCS 14-4940-00345 CounterPath Bria 14-4940-00292 LifeSize Express 220 5.0 SP2 12-4940-00221_2 LifeSize Icon 13-4940-00270 Magor WorkSpace 5.0 12-4940-00223 Metaswitch 15-4940-00355 63

Device / Service Product MCD Basic Call Hold Conf Video Application Sharing Remote Desktop Microsoft Lync 7.0 Audio ONLY 15-4940-00395 Mitel Aastra A5000 14-4940-00348 Polycom HDX 12-4940-00213_3 Siemens OpenScape 14-4940-00307 Vidtel Connect and Meet- Me 13-4940-00254 Vidyo Conference Server 5.0 SP2 PR1 12-4940-00214 Vidyo Vidyoway 5.0 SP2 PR1 13-4940-00228_2 Zoom Cloud Video 7.0 15-4940-00392 64

Mitel sets 3rd Party SIP Certifications This sections list all the 3 rd Party certifications for the Mitel SIP 53XX series sets. Service Version Sets Description Broadsoft R19 53XX 13-4940-00272_2 Broadsoft R19 53XX Device Management 13-4940-00272_2 Metaswtich 8.0 53XX 14-4940-00315 Metaswtich 8.0 53XX Device Management 14-4940-00316 Metaswtich 8.0 Aastra SIP- DECT 15-4940-00385 Verizon 17 sp2 Aastra 68XX 15-4940-00383 65

Appendix A Mitel Interop Certification s The following describes the certification levels that Mitel applies to 3PP products and services. Mitel-Approved Test (MAT) Certification. Applies only for Gold Preferred member products/services (i.e., 3PP solutions resold by Mitel). MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary. Mitel-Compatible Test (MCT) Certification. Applies for Developer and Preferred member products/services, where the member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are documented in a formal test report and/or Mitel. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate. Self-Assessment Test (SAT) Certification. Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT or MAT certification activities with Mitel. All support requests 66

related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel. For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to fieldassessed interops. Mitel Solutions Alliance ship () s is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. offers the following primary membership levels. This level is the entry point into the program for all members, enabling both the Mitel vendor partner ecology as well as endcustomer integration projects. For vendors and other partners whose products, solutions or services are resold by Mitel. They require and existing Developer membership, and sponsorship by one or more Mitel stakeholders, and receive all Developer benefits, plus additional benefits including greater channel visibility. Because products from these partners are sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor. s at this level bring strategic or specialized value to Mitel. They require an existing Developer membership, and sponsorship by one or more Mitel stakeholders, and receive all Developer Partner benefits plus additional benefits including extensive collaboration and go-to-market support from Mitel Product Line Management. 67

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