MITEL SIP Center of Excellence

Transcription

1 MITEL SIP Center of Excellence Mitel 3300 Integrated Communications Platform SIP Compatibility Reference Document SIP CoE Page 1

2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel is a trademark of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel 3300 Integrated Communications Platform SIP Compatibility Reference Document July , _27, Trademark of Mitel Networks Corporation Copyright 2009, Mitel Networks Corporation All rights reserved Page 2

3 Table of Contents Overview...5 Legend...6 SIP Trunking Service Providers...7 SIP Endpoints...9 SIP Gateways...11 SIP Firewall / Enterprise Session Border Controller...12 SIP Applications and Servers...13 Enterprise SIP Servers...14 Appendix A SIP Trunk Interop Details...15 Appendix B SIP Lineside Interop Details...16 Page 3

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5 Overview The purpose of this document is to provide the All Purpose View of the SIP Interop with the Mitel 3300 Integrated Communications Platform (ICP). Contained within this document is the current list of approved interop service providers, endpoints, gateways, firewalls, application servers and enterprise SIP Servers. If a device is not listed below, please contact your local Account Executive for the latest SIP interop activity on your device. Disclaimer: Although Mitel has attempted to setup the interop testing facility as closely as possible to a customer premise environment, implementation setup could be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN REVIEWING, planning, implementing, and testing a customer configuration. Page 5

6 Legend Reserved for MSA Gold Preferred members only, this rare classification is reserved for key strategic components of our portfolio for which Mitel assumes the full responsibility for support, acting as the interface between the customer and the 3rd party as necessary. The most common certification which means the device/service has been tested and/or validated by the Mitel SIP CoE team. Product support will provide all necessary support related to the interop, but issues unique or specific to the 3rd party will be referred to the 3rd party as appropriate. Denotes that the 3rd party provider of the device/service has performed the interop testing they deem necessary and has asserted to Mitel that the interop was successful. All support related to the interop is referred directly to the 3rd party, as they are the ones making the assertion of compatibility, not Mitel. For informational purposes only, field-assessed means that the device/service has been tested and/or used to some degree by someone successfully, though details may or may not be available. Mitel product support does NOT apply to field-assessed interops. Indicates a newly added interop since the last published version of this document. Indicates an update to the configuration guide has been created since the last published version. Page 6

7 SIP Trunking Service Providers Provider 3300 ICP Status Notes Config Guide 360 Networks UR2 Video calls not supported Accessline Allstream Testing performed with lab environment, Teleworker limitations UR4 IP Flexreach SIP Service AT&T 10.0 The SIP COE team concluded Mitel testing successfully. Known issues with conferencing and faxing have been addressed. AT&T certification is still pending. babytel 7.1 UR Bandwidth.com 10.0 T.38 and Video not supported Broadview BT Italia UR4 Known issues with Call Privacy, and certain call features with loopback calling Cbeyond Certification from Cbeyond still awaiting successful customer trials COLT International calls and faxing Edge Telecom UR2 Eutelia Known issues with ACD interflow/overflow to PSTN and faxing. Long ringing and teleworker limitations, T.38 faxing not supported Gamma IP Authenticated Service Account Authenticated Service. Teleworker limitations, T.38 faxing not supported, ACD Interflow Global Crossing 7.1 UR II-NET Australia Iristel UR1 No outgoing personal Caller-ID, Teleworker hold-recall, private calls Known issues with NuPoint Messenger Nations Broadband UR1 G711 faxing only and video not supported Page 7

8 Mitel NetSolutions Various Refer to Mitel Netsolutions for installations instructions N/A UR1 Paetec Legacy network (not US LEC or McLeod) Paetec Paetec Dynamic IP SIP (Broadsoft). T.38 faxing not supported TESA Paetec Genband. T.38 faxing not supported Issues with Call Holding/Conferencing, Transferring, ACD, TW, ME N/A Viatel UR Voiceflex UR1 Vono Issues of MOH, ACD, transferring, TW, Faxing Issues with Call Holding/Conferencing, Transferring, ACD, TW, ME N/A Vosky UR2 Video,Faxing, G729 not support Voxalis (UK) UR Page 8

9 SIP Endpoints Vendor Product Version 3300 ICP Status Notes Config Guide Aastra 480i UR3 Known issues with Hold when there is no Music on Hold and supervised transfers Alcatel/Lucent 7342 ISAM UR3 Known issues with MWI notification Ascom I75 UR UR2 Cisco 7960 UR UR1 Bria UR3 CounterPath Bria Known issues with call transfer, call forward and MWI issues with Teleworker Known issues with MWI, Call forwarding and conferencing and TW Known issues with MWI, Call forwarding and conferencing and TW Known issues wuth MWI, Conference, DND, TW, Call Forwarding and DTMF signalling Known issues with Voic retrievals and Call Forwarding Known issues with Voic retrievals and Call Forwarding *** Tested with MBG Eyebeam UR2 Call Park, Conference Cyberdata VOIP Speaker UR1 VOIP Indoor Paging Speaker Gtek Grandstream MIP-200 WiFi BT 200 GXP2000 UR3 UR4 Kirk 6000 Linksys SPA2102 UR3 Call Hold, Park FAC, Conference and Transfer are not supported Known limitations with authentication, call transferring and call park & retrieve Known limitations with authentication and supervised call transferring Known limitations with Conferencing, supervised transfer and MWI Known issues with call park and retrieve Mitel 5330/ 5340 UR3 Known issues with transfer Nokia E71 UR1 Known issues with MWI, Conference, Call forwarding, Hold and Teleworker Polycom VVX 1500 UR2 Call Parking and Music on Hold SoundPoint IP 301 UR3 Known issues with certain Music on Hold scenarios Page 9

10 SoundPoint IP 501 Known issues with MWI, Forward, Hold and Call Parking features SoundPoint IP 550 Known issue with Call holding, Call Parking, Music on Hold SoundPoint IP 601 Known issues with MWI, Forward, Hold and Call Parking features SoundPoint IP 4000 UR3 Known issues with MWI and Call Parking features Sound Station IP 6000 Sound Station IP 7000 UR4 UR4 Known issues with MWI, Forward, Hold and Call Parking features. Known issues with MWI, Forward, Hold and Call Parking features RTX RTX DECT UR2 Call forwarding Siemens C470 UR2 Known issues with Call Parking features Spectralink 8002 UR1 8020/8030 Known issue with conferencing and teleworker Updated firmware to fix known issues Teledex iphone Series 7.1 Issues discovered at UR2 site, Teledex has updated firmware/configuration to resolve issues N/A ND2210S UR1 Call park, call forwarding issues in specific scenarios Telematrix 3300 IP UR IP UR2 Known issues with call release, transfer, conference and other Known issues with call release, transfer, conference and other UT Starcom F1000G UR3 Known issues with MWI and certain Music on Hold scenarios Windows Mobile 6.1 Refer to config guide for complete list Page 10

11 SIP Gateways Vendor Product Version Mediant ICP Status Known Issues Config Guide UR3 Lineside integration to the 3300 with known conferencing issues Audiocodes Mediant 1000 MediaPack 118 UR3 UR3 Trunkside integration to the Lineside integration to the 3300 with known conferencing issues MediaPack Trunkside integration to the Known issue with conferencing Allied Telesis AT- RG163SH UR2 Several issues. Please refer to config guide Citel Portico TVA UR4 Lineside integration to the Linksys SPA8000 SPA8000 UR1 UR1 Lineside integration. Known issues with transfers and private calls Trunkside integration. Known issues with MWI and Call forwarding with Teleworker Mediatrix 1100 Series 4100 Series 7.1 UR2 UR3 Trunkside integration to the This device is now discontinued. Lineside integration to the This device is now discontinued. Lineside Integration, known issues around call transfer, MWI and Conferencing Trunkside Integration, known issues around call transfer Multitech MVP210 MVP210 UR1 Lineside integration to the Known issues with MWI Trunkside integration to the Page 11

12 SIP Firewall / Enterprise Session Border Controller Vendor Product Version 3300 ICP Status Known Issues Config Guide Adtran Total Access 908e Long ring timers fixed in Adtran version A SBE UR Ingate Firewall 1450 UR SIParator UR Edgewater Edgemark 4508 UR3 N/A Fortinet FortiWifi-60B UR Mitel Multi- Protocol Border Gateway (MBG) 5.1 UR1 Limitation with T.38 faxing and video pass through Page 12

13 SIP Applications and Servers Vendor Product Version 3300 ICP Status Known Issues Config Guide Ascendent UR Benbria BlazeCast Paging 2.0 UR1 Known issues with Inband DTMF Geomant MWI UR GFI IBM / Lotus GFI FaxMaker 14.3 Sametime Unified Telephony Server UR1 Trunkside integration with T.38 only UR1 Trunk side integration Innovation InnLine IP UR2 DND forwarding, G729 not support Interactive Intelligence IPC Information Systems Isca Microsoft CIC Server 2.4 Alliance MX Interact Platform Exchange 2007 UM UR UR UR UR2 SR2 Message playback via Play to phone only on subset of Mitel device, TLS and T.38 Fax not supported, G723 codec not supported Netvitessess MCLink UR OpenText First Class UR2 Forwarded from DND set Voice4Net IVR Server UR1 Sagem Interstar XMedius Fax Server 5.5 Trunkside integration. Known issues with transfer to busy ACD queue and invalid extensions UR2 Trunkside integration with T.38 only Page 13

14 Enterprise SIP Servers NOTE: Testing with a SIP server does NOT guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Service Provider list above. Vendor Product Version 3300 ICP Status Known Issues Config Guide Asterisk Cisco Call Manager UR Mitel 5000 UR1 Nortel CS2K SN09 Broadsoft Broadworks Rel 13, Rel 14 SP7 Trunkside integration. Known issues with session timers, T.38 and Video. Not tested independently. Tested as part of MTS Allstream interop Huawei 7.1 UR2 T.38 and PRACK no supported N/A Metaswitch 6.1 UR1 Session Timers, ACD Overflow, Video Page 14

15 Appendix A SIP Trunk Interop Details Listed below are details of each Compatible SIP Trunk Interop executed along with version details and test case status for each. Always refer to the individual configuration guide for the latest limitation list. Mobile Provider 3300 Rel ACD NuPoint Extension Teleworker Video T.38 Config Guide 360 Networks 9 UR2 a a 12.0 a 1.6 a 5.0 a r a Accessline 9 a a a 5.0 a Allstream 9 a a 11.0 a 1.6 a 5.0 h 0 a AT&T UR4 h a h 4.5 h babytel 7.1 UR2 a a Bandwidth.com 10 a a 12.0 a 1.7 a 5.0 a r r Broadview 9 a a a 5.0 a BT Italia UR4 h h a 4.5 h Cbeyond 8 h a h Edge Telecom UR2 a h 12.0 a 1.6 a 5.0 a r r Eutelia 9 h a a 5.0 r 0 r Gamma IP Auth 9 a a a 5.0 a 0 a Gamma Acct Auth 9 h h 11.0 a 1.6 a 5.0 h 0 r Global Crossing 7.1 UR2 a II-NET Australia 9 h a a 5.0 h 0 a Iristel 9 UR1 a a 12.0 h 1.6 a 5.0 a 0 a Linksys SPA UR1 h a 12.0 a 1.6 a 5.0 a 0 a Multitech MVP210 9 UR1 h a 12.0 a 1.6 a 5.0 a 0 a Nations Broadband 9 UR1 a a 12.0 a 1.6 a 5.0 a r a Paetec - Genband 9 a a a 5.0 a 0 r Paetec - Broadsoft 9 a a a 5.0 h 0 r Paetec - Lucent UR1 a a a 4.5 a Viatel UR4 a a a 5.0 a Voiceflex 9 UR1 h h 12.0 a 1.6 a 5.0 h r r Vosky UR2 h a 12.0 a 1.6 a 5.0 h r r Voxalis (UK) UR1 a a a - all test cases passed successfully. No known issues. h - some test cases failed. Refer to config guide for list of limitations r - all test cases failed. Refer to config guide for list of limitations Page 15

16 Appendix B SIP Lineside Interop Details Listed below are details of each Compatible SIP Lineside Interop executed along with version details and test case status for each. Always refer to the individual configuration guide for the latest limitation list. SIP Device Model 3300 Rel Basic Call Hold Transfer Conference MWI T.38 Video Teleworker Config Guide Aastra 480i UR3 a h h a a Ascom i75 UR1 a a h a a h Cisco 7941 UR2 h a a h r h Cisco 7960 UR2 h a a h r h Cisco 7970 UR1 h a a h r r Cyberdata VOIP Speaker UR1 a r r r r CounterPath Bria UR3 h a a a a CounterPath Bria 9 h a a a a h CounterPath Eyebeam UR2 a a a h a h Gtek MIP-200 WiFi 9 h r r r r h Grandstream BT 200 UR3 h a h a a Grandstream GXP2000 UR4 h a h a a Kirk a a h h h Linksys SPA2102 UR3 h a a a a Linksys SPA8000 UR1 a a a a h h Mitel 5330/ 5340 UR3 a a h a a Multitec MVP210 9 a a a a h Nokia E71 UR1 h h a r r r Teledex ND2210S UR1 h a a a a h Polycom VVX 1500 UR2 a h a a r 0 a 5.0 a Polycom SoundPoint IP 301 UR3 a h a a a Polycom SoundPoint IP h h a a r Polycom SoundPoint IP h h a a a Polycom SoundPoint IP h h a a r Polycom SoundPoint IP 4000 UR3 h a a a r Polycom Sound Station IP h h a a r Polycom Sound Station IP h h a a r RTX RTX DECT UR2 h a a a a h Siemens C470 UR2 h a a a a h Spectralink 8002 UR1 a a a h a r Spectralink 8020/ a a a a a Telematrix 3300 IP UR2 h a h h a a Telematrix 9600 IP UR2 h h h h a a UT Starcom F1000G UR3 a h h h h Page 16

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18 Filename: _27 - SIPCoE 3300 Reference Guide.doc Directory: C:\Documents and Settings\cormierj\My Documents\2007\Discovery Series\June 2009\SIP Center of Excellence doc_july 15'09 Template: C:\Documents and Settings\eastopd\Desktop\RN Base Template.dot Title: SIP Trunking Interop Reference Subject: Author: Scott Beer Keywords: Comments: Creation Date: 7/15/ :03:00 AM Change Number: 2 Last Saved On: 7/15/ :03:00 AM Last Saved By: Julie Cormier Total Editing Time: 7 Minutes Last Printed On: 7/15/ :08:00 AM As of Last Complete Printing Number of Pages: 17 Number of Words: 2,311 (approx.) Number of Characters: 13,478 (approx.)